Lisbon, 7 - 9 October 2025
Schedule
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Oct 79:45
Conference pass
Fireside chat: With the rise of modern airline retailing, how can we continue momentum and engage with the entire travel ecosystem?
Keynotes
Tamur Goudarzi Pour, EVP Strategy & Member of the Group Executive Committee, Lufthansa Group
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 710:00
Conference pass
Panel: Personalisation at scale – how are airline retailing strategies reinventing the marketplace?
Airline Retail
Tamur Goudarzi Pour, EVP Strategy & Member of the Group Executive Committee, Lufthansa Group
Vincent Coste, Chief Commercial Officer, Riyadh Air
Julio Rodriguez, Chief Commercial Strategy Officer, IAG
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 710:00
Conference pass
Presentation: AOP by 2027 - Leveraging mandates and building situational awareness to drive operational excellence
Ground Ops Innovation Summit
Jani Ceder, Head of Airport Operations Center, Finavia
Oct 710:00
Conference pass
Fireside chat: Should we be moving away from “climate tech” and towards “growth tech”?
Sustainability
Isabelle Droll, Chief Information Officer, TUI Aviation
Moderator: Glenn Morgan, Managing Director, Airfusion Ventures Ltd.
Oct 710:15
Conference pass
Panel: From booking to arrival, what critical pain points are we improving for passengers with additional needs? And how?
Accessibility Summit
Maria Kapralou-Asargiotakis, Head Services to Passengers with disability, Athens International Airport Sa
James Fremantle, Senior Manager, Consumer Policy and Enforcement, U.K. Civil Aviation Authority
Moderator: Roberto Castiglioni, Director, Reduced Mobility Rights
Oct 710:15
Conference pass
Panel: Smarter turnarounds – how can collaboration & digitalisation improve operational efficiency?
Ground Ops Innovation Summit
Johannes Bestgen, Senior Project Manager Ground Handling, Fraport AG
Moderator: Mohammad Taher, Engineer & Educator, The Airport Guy
Oct 711:45
Conference pass
Fireside chat: Transforming accessibility through technology at Alaska Airlines
Accessibility Summit
Oct 711:45
Conference pass
Presentation: Roadmapping retail transformation through a a tech-first & commercial mindset
Airline Retail
Ibraheem Sheerah, Chief Transformation Officer, SAUDI AIRLINES
Oct 711:45
Conference pass
Presentation: Case Study: AI-Powered baggage handling – shaping the passenger experience
Ground Ops Innovation Summit
Timos Korosis, Ground Operations Product Manager, Aegean
Oct 712:00
Conference pass
Presentation: How can airlines evolve into dynamic, customer-centric retailers?
Airline Retail
Jost Daft, Head of Order Transformation, Lufthansa Group
Oct 712:00
Conference pass
Baggage Panel: Seamless baggage handling: can we deliver a fully automated future?
Ground Ops Innovation Summit
Timos Korosis, Ground Operations Product Manager, Aegean
Semi Gabteni, Head of Data and Management Science, Groupe ADP
Oct 712:15
Conference pass
Panel: Offer & Order First Movers: Navigating the Transition Roadmaps
Keynotes
Jost Daft, Head of Order Transformation, Lufthansa Group
Ibraheem Sheerah, Chief Transformation Officer, SAUDI AIRLINES
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 713:15
Conference pass
Panel: Different models, shared vision - How we approach innovation & investment
Innovation Summit
Shiro Matsuzaki, Director, Strategic Investment at JAPAN AIRLINES VENTURES, Japan Airlines
Nacho Tovar del Marmol, Director of Innovation and Digital Transformation, Iberia
Moderator: Matthew Ridley, Director of Sustainability and Innovation, oneworld alliance
Oct 713:45
Conference pass
Using digital tools to transform operational capabilities: Sharing our biggest wins and challenges from a 360 transformation at Air Transat
Digital Operations
Oct 714:00
Conference pass
PROS Workshop – Airlines and Autopilot: From AI to IA
Keynotes
Michael Wu, Chief AI Strategist, PROS
Oct 714:00
Conference pass
Case Study: Aeromexico and PASSUR partner to help Aeromexico score #1 Global on Time Performance Ranking, through optimized airfield operations
Digital Operations
Oct 714:15
Conference pass
The future of regulated content management: Are you ready?
Digital Operations
Oct 714:15
Conference pass
Fireside chat: Rethinking innovation in aviation – the rise (and reality) of standalone innovation units
Innovation Summit
Ivan Terekhov, Director of Research & Intelligence, Lufthansa Innovation Hub
Oct 714:30
Conference pass
The future of flight operations – leveraging digital tools for optimised performance
Digital Operations
- Understanding flight data monitoring – how real-time data and predictive analytics improve flight safety and risk management
- Evaluating the use of AI-driven insights and operational data to optimise fuel consumption and reduce emissions
- Exploring how digital ops tools help airlines move from reactive to predictive maintenance strategies
- API-Driven Data Integration – Leveraging real-time datasets to enhance interoperability across airline systems and stakeholders
Ole-Henrik Isaksen, Head of Support Functions, SAS Scandinavian Airlines
Oct 714:30
Conference pass
Panel: Beyond the buzz: Cutting through the noise to find real innovation
Innovation Summit
Martin Beitia, Head of Innovation, Design & Research, Iberia
Oct 715:30
Conference pass
Presentation: How United Airlines is deploying robotics to transform ground operations?
Ground Ops Innovation Summit
Oct 715:30
Conference pass
How is Japan Airlines fast-tracking green innovation through global investments?
Innovation Summit
Shiro Matsuzaki, Director, Strategic Investment at JAPAN AIRLINES VENTURES, Japan Airlines
Oct 715:45
Conference pass
Daedalus – Optimizing Airline Operations to Save Millions
Digital Operations
Oct 715:45
Conference pass
Start-Up Pitch Competition: Join us to hear from some of the most exciting start-ups disrupting the industry.
Innovation Summit
Finalists announced in August.
Shiro Matsuzaki, Director, Strategic Investment at JAPAN AIRLINES VENTURES, Japan Airlines
Martin Beitia, Head of Innovation, Design & Research, Iberia
Oct 716:30
Conference pass
From airspace optimisation to disruption management – what is the role of AI & data science in operational resilience?
Digital Operations
Wicus Du Preez, Vice President - Data & Analytics, Oman Air
Marcin Pilarczyk, Head of Data Science, Ryanair
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Oct 89:05
Conference pass
TAP Welcome Address: Luis Rodrigues, CEO, TAP Air Portugal
Keynotes
Luís Rodrigues, Chairman of the Board of Directors and Chief Executive Officer, TAP Air Portugal
Oct 89:10
Conference pass
Keynote CEO Interview: Building a Resilient and Sustainable Future for Air Travel in a Complex World
Keynotes
Luís Rodrigues, Chairman of the Board of Directors and Chief Executive Officer, TAP Air Portugal
Oct 89:25
Conference pass
Keynote CEO Interview: Alex Mans, CEO, FLYR
Keynotes
Alex Mans, Founder & Chief Executive Officer, Flyr
Oct 89:40
Conference pass
Keynote CEO Interview: How IAG is leading the way in profitability and customer satisfaction
Keynotes
Oct 89:55
Conference pass
Keynote CEO Interview: Expanding global reach at Rwandair
Keynotes
Interviewee: Yvonne Makolo, Chief Executive Officer, Rwandair
Oct 810:00
Conference pass
Keynote Interview: Biometrics, a third runway and optimised efficiency – Exploring new beginnings at HKIA
Airport Keynote
Ben Thompson, Presenter, BBC
Oct 810:10
Conference pass
Keynote CEO Panel: Navigating uncertainty in airline operations
Keynotes
- Balancing short-term fixes with long-term tech planning—are we prioritizing innovation?
- The growing role of AI in airline operations and its key value additions in the next two years.
- Climate targets—will they be re-evaluated due to slow progress and lack of investment?
- Navigating geopolitical instability and its impact on airline operations.
Luís Rodrigues, Chairman of the Board of Directors and Chief Executive Officer, TAP Air Portugal
Yvonne Makolo, Chief Executive Officer, Rwandair
Willie Walsh, Director General, IATA
Oct 810:15
Conference pass
Keynote Interview: How is Bangalore International Airport evolving travel with advanced technology and inclusive experiences?
Airport Keynote
Interviewee: Hari K Marar, Managing Director And Chief Executive Officer, Kempegowda International Airport Bengaluru
Interviewer: Ben Thompson, Presenter, BBC
Oct 810:30
Conference pass
Keynote Interview: Airport experience reimagined – Enhanced passenger flow and future innovation at Dubai Airports
Airport Keynote
Interviewer: Ben Thompson, Presenter, BBC
Interviewee: Paul Griffiths, Chief Executive Officer, Dubai Airports Company
Oct 810:45
Conference pass
Star Alliance CEO Panel: Creating a Seamless Interline Journey - How Collaboration Enhances the Travel Experience
Keynotes
Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Luís Rodrigues, Chairman of the Board of Directors and Chief Executive Officer, TAP Air Portugal
Oct 810:45
Conference pass
Keynote Panel: How can airports adapt to their evolving role and stay competitive in the coming decades?
Airport Keynote
Paul Griffiths, Chief Executive Officer, Dubai Airports Company
Moderator: Ben Thompson, Presenter, BBC
Moderator: Hari K Marar, Managing Director And Chief Executive Officer, Kempegowda International Airport Bengaluru
Oct 812:10
Conference pass
Fireside Chat: Revenue and distribution revolution – Harnessing technology for airline innovation
Airline Retail
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Interviewer: Daniel Friedli, Managing Director and Partner, Travel in Motion AG
Oct 812:10
Conference pass
Chair Opening Remarks
Loyalty
Harald Deprosse, Partner, Envolved GmbH
Oct 812:15
Conference pass
Fireside Chat: How is Skywards responding to the values and expectations of the 2025 passenger?
Loyalty
Interviewer: Harald Deprosse, Partner, Envolved GmbH
Oct 812:20
Conference pass
Keynote Interview: The rise of India as a key market—how could it reshape global aviation?
Keynotes
Interviewee: Pieter Elbers, Chief Executive Officer, IndiGo
Oct 812:20
Conference pass
How is the rapid advancement of technology impacting the aviation industry?
AI/ML
Oct 812:20
Conference pass
Fireside Chat: Scaling robotics and AI for passenger services – where are the real opportunities?
Airport Innovation
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Oct 812:20
Conference pass
Presentation: The role of drones in future-ready airports: Aena’s predictive maintenance journey
Airport Transformation
Vanesa Calvo, Head of Funding and Innovation Trends, A.E.N.A.
Oct 812:20
Conference pass
Fireside chat: The connected passenger – how is digitalisation redefining travel?
Customer Experience
Interviewee: Sofia Lufinha, Chief Customer Officer, TAP Air Portugal
Oct 812:20
Conference pass
Fireside Chat: Making noise, Making headlines: Inside Ryanair’s marketing playbook
Marketing
Dara Brady, Chief Marketing Officer, Ryanair
Moderator: Mike Arnot, Principal, Juliett Alpha
Oct 812:20
Conference pass
Fireside Chat: Rethinking airline payments – how are we aligning strategy, customer experience and distribution?
Payments
Charlotta Frohm, Business Development Customer Payment Solutions, Scandinavian Airlines System and Chair IATA Payments Methods Working Group, SAS Software Limited
Oct 812:30
Conference pass
Panel: Unpacking future strategies to enhance member engagement across diverse profiles
Loyalty
Aron Backström, VP Product & Loyalty, SAS Scandinavian Airlines
Benjamin Lipsey, SVP Customer Loyalty | President, Flying Blue, Air France K.L.M.
Moderator: Harald Deprosse, Partner, Envolved GmbH
Oct 812:35
Conference pass
Robotics Panel: From pilots to reality - making robotics and automation work in complex airport environments
Airport Innovation
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Oct 812:35
Conference pass
Panel: The integrated airport – rethinking future mobility, AAM and connected journeys
Airport Transformation
Vanesa Calvo, Head of Funding and Innovation Trends, A.E.N.A.
Moderator: Sergio Alegre Calero, Director General, Airport Regions Council
Oct 812:35
Conference pass
Presentation: Tailoring Digital Journey's: Enhancing Customer Experiences Through Personalization
Marketing
Trevor Kaufman, Chief Executive Officer, Piano Software Inc.
Oct 812:35
Conference pass
Panel: How can we master fintech orchestration to achieve the right balance of cost, performance and user experience?
Payments
Charlotte Dumesnil, Director Sales & Distribution, Vueling Airlines
Srdjan Prokic, Head of e-Commerce, Air Serbia
Oct 812:40
Conference pass
Panel: The transformation to holistic retailing – What are the key drivers and how can we harness them?
Airline Retail
Justin Jovignot, Director, Commercial Strategy and Distribution, TAP Air Portugal
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion AG
Oct 812:50
Conference pass
CEO Panel: Strategy, Competition & Innovation in Aviation
Keynotes
- Adapting business models in a demand-heavy, capacity-restricted environment.
- AI-driven transformation—how will AI shape the future of airline strategies?
- How can European airlines stay competitive against MENA carriers with greater airspace access?
- In what way are airline alliances evolving and what types of future partnerships should we expect to see?
Pieter Elbers, Chief Executive Officer, IndiGo
Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Oct 812:50
Conference pass
Debunking AI Myths – How can we look beyond the hype and deliver real value?
AI/ML
- Moving beyond AI for the sake of AI - how to differentiate meaningful AI investments from trend-chasing initiatives
- Looking at smarter workflows & operational efficiency - how can AI reduce repetitive tasks, freeing teams for more strategic work?
- Discussing examples of internal AI-driven automation: from crew scheduling to customer service
- Examining how AI adoption is not just a tech shift, but a leadership challenge – how can organisations guide teams through transformation?
Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline
Oct 812:50
Conference pass
CEO Panel: Strategy, Competition & Innovation in Aviation
Airline Retail
- Adapting business models in a demand-heavy, capacity-restricted environment.
- AI-driven transformation—how will AI shape the future of airline strategies?
- How can European airlines stay competitive against MENA carriers with greater airspace access?
- In what way are airline alliances evolving and what types of future partnerships should we expect to see?
Interviewee: Pieter Elbers, Chief Executive Officer, IndiGo
Interviewee: Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Oct 812:50
Conference pass
Panel: Making the business case for CX – why customer focus drives commercial success
Customer Experience
Sofia Lufinha, Chief Customer Officer, TAP Air Portugal
Jason Ward, Chief People & Marketing Officer, Azul Airlines
Oct 812:50
Conference pass
CIO Panel: From cost centre to business driver: How can we build a business-driven tech roadmap for the future?
Digital & IT
Isabelle Droll, Chief Information Officer, TUI Aviation
Baris Findik, CIO, Pegasus Airlines
Thomas Rückert, SVP & CIO, Lufthansa Group
Oct 812:50
Conference pass
CMO Panel: How are tech, data, and AI reshaping the way we do our marketing?
Marketing
Dara Brady, Chief Marketing Officer, Ryanair
Colton Snow, Chief Marketing Officer, Sun Country Airlines
Benedikt Sieweke, Chief Marketing Officer, Sunexpress Airlines
Moderator: Mike Arnot, Principal, Juliett Alpha
Oct 812:50
Conference pass
Panel: Scaling SAF and practical decarbonization strategies for net zero
Sustainability
Jonathon Counsell, Group Sustainability Officer, IAG
Maryam Telmesani, SAUDIA Group VP of sustainability, Saudia Airlines
Patrick Edmond, Chief Marketing Officer, Future Energy Global
Oct 814:30
Conference pass
Creating value from AI Innovation: Where are the most exciting opportunities to impact real world challenges with AI?
AI/ML
Xavier Lagardere, Managing Director - Lufthansa Innovation Hub, Chief Data Officer & VP Innovation, Lufthansa Group
Oct 814:30
Conference pass
Fireside chat: New products, new technologies - how are merchandising mechanisms changing with the times?
Airline Retail
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Interviewer: Daniel Friedli, Managing Director and Partner, Travel in Motion AG
Oct 814:30
Conference pass
Presentation: From wayfinding to onward travel: how DAA’s new app is helping passengers take control
Airport Innovation
Oct 814:30
Conference pass
Fireside Chat: Redefining Airport-Airline Collaboration - How Keflavík Airport and Icelandair are aligning strategy to transform operations around a shared goal
Airport Passenger Journey
Anna Bjork Bjarnadottir, Chief Service & Operations Officer, Isavia
Sylvía Kristín Ólafsdóttir, CCO, Icelandair
Oct 814:30
Conference pass
Presentation: AI Aviation roadmap - How Munich airport is aligning vision with executable roadmaps to operationalise AI and Automation
Airport Transformation
Oct 814:30
Conference pass
Presentation: Delivering tangible AI applications to enhance the customer experience and grow revenues: from search & inspiration to post-holiday blues
Customer Experience
Brit Haarmans, AI Success Manager- AI Lab, TUI Beauty
Oct 814:30
Conference pass
Fireside Chat: Harnessing Gen AI for airline digital transformation
Digital & IT
Oct 814:30
Conference pass
Presentation: Redefining the LATAM Pass experience – Digitisation, a dedicated app and a collaborative ecosystem
Loyalty
Cristian Ortiz, Chief Executive Officer LATAM Pass, Latam Airlines
Oct 814:30
Conference pass
Presentation: What innovative marketing strategies can be used to achieve new customer acquisition?
Marketing
Oct 814:30
Conference pass
Fireside Chat: Aligning distribution, retail and payments – flydubai’s digital commerce evolution
Payments
Jeyhun Efendi, Senior Vice President Commercial Operations & Ecommerce, flydubai
Oct 814:30
Conference pass
Fireside chat: The cost of sustainability - who pays the price?
Sustainability
Interviewer: Patrick Edmond, Chief Marketing Officer, Future Energy Global
Interviewee: Eveliina Huurre, Senior Vice President of Sustainability, Finnair
Oct 814:45
Conference pass
Presentation: Faster insights, better conversions – The impact of rapid, data-driven testing in airline e-commerce
Airline Retail
Oct 814:45
Conference pass
COO Panel: Strategic airport operations – how are airports enhancing efficiency and building resilience for the future?
Airport Passenger Journey
Tom Goris, COO, lux-Airport
Anna Bjork Bjarnadottir, Chief Service & Operations Officer, Isavia
Moderator: Tine Haas, Director Airports & Aviation, Dornier Group
Oct 814:45
Conference pass
Panel: Data collaboration - exploring how we are turning shared insights into action
Airport Transformation
Semi Gabteni, Head of Data and Management Science, Groupe ADP
Christian Haude, Head of Business Development Digital Hangar, Lufthansa Group
Oct 814:45
Conference pass
Panel: How do we unlock real business value from Cloud, Gen-AI, and Data?
Digital & IT
Mustafa Egilmezbilek, CIO, SunExpress Airlines
Ahmed Naeemi, Group Chief Technology Officer, Gulf Air Group
Kim Macaulay, Chief Information and Data Officer, IATA
Oct 814:45
Conference pass
Presentation: Elevating Azul's offering through subscription, co-brand and experiential rewards
Loyalty
Cristina Yoshida, Director of Loyalty Program and Ancillary Revenue, Azul Linhas Aereas Brasileiras
Oct 814:45
Conference pass
Panel: Are airlines ready for embedded finance and alternative payment methods?
Payments
Cátia Silva, Payments & Fraud Manager, Vueling
Puck Voorneveld, Senior Director Distribution and Payment Transformation, Lufthansa Group
Oct 815:00
Conference pass
Commercial Leaders Panel: From strategy to execution – rethinking the commercial playbook for 2026 and beyond
Keynotes
- What’s the right balance between yield optimisation and affordability in an increasingly dynamic and personalised pricing environment?
- How are we adapting forecasting to respond to volatile demand, compressed booking windows, and growing capacity?
- What role will offer-order transformation play in enabling true commercial autonomy and modern retailing models?
- Exploring how Gen AI is supporting decision-making and revenue optimisation
- With increased regulatory oversight, how can airlines maintain pricing transparency, enhance ancillaries, and strengthen customer trust?
Onur Dedekoylu, Chief Commercial Officer, Pegasus Airlines
Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners
Oct 815:00
Conference pass
How will generative AI impact the aviation sector, and what strategies can be employed to harness its potential?
AI/ML
- Discussing the capabilities of generative AI and its potential applications in the aviation industry
- Examining how generative AI can empower staff, streamline operations, and improve efficiency beyond pilot programs
- How can we effectively implement generative AI into operations whilst navigating ethical and regulatory challenges?
- Exploring strategies for prioritizing ideas, selecting the right projects for implementation, and effectively allocating resources to maximize impact
Maarten Van Den Outenaar, Head of Data (CDO), Schiphol Group
Niha Shaikh, VP of product, Journey, Cirium
Oct 815:00
Conference pass
Panel: Maximizing Revenue, Elevating CX, and Meeting New Customer Expectations – The new frontier of airline ancillaries & e-commerce
Airline Retail
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Chris Gale, Product Lead - Mobile & App, Emirates
Chris Stacey, Vice President, Commercial, FlexPay
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion AG
Oct 815:00
Conference pass
Panel: How can airlines accelerate digital adoption to meet passenger expectations?
Customer Experience
- Exploring how AI-powered insights are driving tailored offers, targeted advertising, and next-gen passenger engagement
- Moving beyond the AI hype – what practical applications are driving efficiency and CX improvements?
- Maximising feedback platforms – what are the best practices for leveraging tools to drive operational and service improvements?
- Where in the passenger journey will new technology have the biggest impact in the next 5 years?
Sonja Arnórsdóttir, Chief Commercial Officer, Fly Play
Brit Haarmans, AI Success Manager- AI Lab, TUI Beauty
Oct 815:00
Conference pass
Panel: Building partnership networks that enhance loyalty programs’ offerings, value and convenience for passengers
Loyalty
Cristian Ortiz, Chief Executive Officer LATAM Pass, Latam Airlines
Cristina Yoshida, Director of Loyalty Program and Ancillary Revenue, Azul Linhas Aereas Brasileiras
Tanner Huysman, Director, E-commerce, Ancillaries, & Loyalty, Vueling Airlines
Moderator: Harald Deprosse, Partner, Envolved GmbH
Peter Smith, SVP - Travel, Ticketing & Mobility, Cover Genius
Oct 815:00
Conference pass
Panel: Navigating the Greenlash: how are policy and regulation changes affecting the industry?
Sustainability
Paul Zissermann, Sustainability Director, SkyTeam
Eveliina Huurre, Senior Vice President of Sustainability, Finnair
Moderator: Patrick Edmond, Chief Marketing Officer, Future Energy Global
Oct 816:15
Conference pass
Fireside Chat: Smart capital in turbulent times: where are we headed?
Digital & IT
Amy Burr, President, JetBlue Ventures
Oct 816:30
Conference pass
Investor Panel – Where are we placing our next big bets?
Digital & IT
Amy Burr, President, JetBlue Ventures
Raza Ali, Vice President - Innovation, IAGi
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Oct 99:30
Conference pass
Keynote Interview: How is Terminal One shaping the future of smart, inclusive and sustainable travel?
Airport Keynote
Oct 99:45
Conference pass
Keynote Panel: Tailored, Efficient, Green, and Digital – Aligning airport experiences with future passenger values
Airport Keynote
Bettina Ganghofer, Chief Executive Officer, Salzburg Airport
Meiltje de Groot, Chief Executive Officer, Groningen Airport Eelde
Oct 911:15
Conference pass
Building our data maturity with realtime insights and developing new operational capabilities: Sharing our progress so far
AI/ML
Oct 911:15
Conference pass
Presentation: Transforming the airport experience: Riyadh Airports’ 2030 customer-centric roadmap
Airport Passenger Journey
Nawaf Al Zadjali, Senior Director - Customer Experience, Riyadh Airports
Oct 911:15
Conference pass
Presentation: Navigating the Unexpected: Building Resilience in Airport Operations through Emergency Response, Business Continuity, and Disaster Recovery
Airport Transformation
Oct 911:15
Conference pass
Case Study – Rebuilding a payments strategy: How Avianca cut fraud and improved approvals?
Payments
Javier Gutierrez, Head of Payments and Fraud Prevention, Avianca
Oct 911:30
Conference pass
Keynote Interview: How Ryanair are embracing technology and premium offers to boost CX and enhance loyalty?
Keynotes
Oct 911:30
Conference pass
Panel: Rethinking airport innovation: what’s next beyond pilots & POCs?
Airport Innovation
Johnathan Lewis, Innovation Division Director, Miami Dade Aviation Department
Giovanni Gennaro, Head of Open Innovation, Aeroporti di Roma
Abhi Chacko, Head of Innovation & Commercial IT, Gatwick Airport
Pablo Lopez Loeches, Head of Ideation & Entrepreneurship Division, Aena
Oct 911:30
Conference pass
CX Panel: Designing the next-generation passenger journey
Airport Passenger Journey
Harry Barrett Jr, Executive Director, Palm Springs International Airport
Oct 911:30
Conference pass
Hosted by Thomas Sermon, European Director, ZestIoT
Airport Transformation
Oct 911:30
Conference pass
Oct 911:45
Conference pass
Panel: The OTA/Metasearch Debate – How will AI agents reshape distribution?
Airline Retail
Iris Taguet, Program Director Modern Airline Retailing, Air France - KLM
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion AG
Oct 911:45
Conference pass
Panel: How can airlines build trust through proactive customer communication?
Customer Experience
- Delivering a truly exceptional omnichannel customer experience throughout their journey: how can tech like AI chatbots and automated notifications be used most effectively?
- Self-service vs. contact centres vs. in-person support – what do passengers really want?
- Delivering personalised experiences which truly enhance customer experience – effectively empowering our employees with digital insights
- How back-office processes impact passenger experience and communication – the hidden CX challenge.
Joan Martínez Merino, Head of Customer Experience, LEVEL AIRLINES
Dinah Libunao, Head of Customer Relations, Philippine Airlines
Yvette Baldin, Senior Manager Customer Experience, flydubai
Oct 911:45
Conference pass
Panel – Modernising airline IT for Offers & Orders: What’s the roadmap?
Digital & IT
Raza Ali, Vice President - Innovation, IAGi
Srikanth Ranganathan, Senior Vice President, PROS
Oct 911:45
Conference pass
Panel: How can reward customisation lead to emotional connection and repeat business?
Loyalty
Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners
Moderator: Harald Deprosse, Partner, Envolved GmbH
Oct 911:45
Conference pass
Panel: Strengthening airline payment resilience – scaling operations, optimising approvals, and reducing risk
Payments
Javier Gutierrez, Head of Payments and Fraud Prevention, Avianca
Oct 912:00
Conference pass
Keynote Interview: How could consolidation accelerate growth in the LATAM market?
Keynotes
Oct 912:15
Conference pass
LCC CEO Panel: The evolution of low-cost carriers
Keynotes
- How are LCCs unlocking new customer segments and giving more options to leisure travelers?
- Addressing legacy technology challenges—how are LCCs overcoming issues that have long affected full-service airlines?
- Leveraging AI for demand forecasting, aircraft availability predictions, and operational cost reductions
- Navigating country-specific bans on ancillary items—what impact have they had, and how can LCCs mitigate future restrictions?
- Striking a balance between sustainability goals and evolving customer experience expectations.
- How will the LCCs maintain dominance in the direct channel as intermediaries become smarter and more advanced?
Marcel de Nooijer, Chief Executive Officer, Transavia
Steven Greenway, Chief Executive Officer, flyadeal
Oct 913:00
Conference pass
Digital product panel: Gen AI, Middleware, and omnichannel innovation – what’s next for airline digital platforms?
Keynotes
- What are the most impactful use cases of Gen AI in enhancing digital platforms?
- As airlines continue to modernize, how is middleware bridging legacy systems and accelerating the rollout of new products?
- With apps, websites, and in-flight systems to consider, how do you ensure a seamless user experience across all touchpoints?
- As AI-predictive personalization becomes more prevalent, how are we addressing data governance and maintaining customer trust?
Chris Gale, Product Lead - Mobile & App, Emirates
Divish Ranjan, Head of Navitaire Stratos, Navitaire an Amadeus company
Oct 913:30
Conference pass
How can AI & predictive analytics optimize and improve commercial performance?
AI/ML
Oct 913:30
Conference pass
Presentation: Bringing JFK T4’S North Star vision to life: experience, culture and commercial Transformation
Airport Innovation
Oct 913:30
Conference pass
Fireside Chat: Building the airport of the future
Airport Passenger Journey
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International airport
Oct 913:30
Conference pass
Presentation: Transforming brand identity through advanced reward opportunities, renewed perceptions of the product and innovative partnerships
Loyalty
Rana Ghosh, Chief Transformation Officer, Spirit Airlines
Oct 913:45
Conference pass
Testing Around the World – Establishing and Operating a Global Test Factory
AI/ML
Oct 913:45
Conference pass
Hosted by Andre Valera, Vice President Business Development, Conetic Group
Airport Innovation
Oct 913:45
Conference pass
Panel: Smart airports: building intelligent, connected and sustainable hubs
Airport Passenger Journey
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International airport
Ismihan Baysal Anderson, IT and Automation Director, Istanbul Sabiha Gokcen International Airport
Oct 913:45
Conference pass
Panel: If airlines are becoming increasingly focused on non-flying customer activities, what’s next for earn and burn opportunities?
Loyalty
Rana Ghosh, Chief Transformation Officer, Spirit Airlines
Oliver Ross, Head of Loyalty & CRM, KM Malta Airlines
Moderator: Harald Deprosse, Partner, Envolved GmbH
Oct 914:00
Conference pass
AI for revenue growth – how to build the right teams and mindset for data-driven success
AI/ML
- Building an AI Roadmap – how to train staff to embrace AI, leverage data, and drive decision-making
- Looking at how to create a high-impact enterprise BI team, and how to structure teams that bridge commercial, operations, and IT
- Exploring agile methodologies for commercial steering, applying agile frameworks to pricing, sales, and revenue optimization
- Discussing strategies to foster AI adoption across departments and align traditional operations with next-gen data tools
Ying McPherson, Chief Commercial Officer, Unifi Aviation
Oct 914:00
Conference pass
Panel: Rethinking non-aero – how are we elevating revenue and passenger experience?
Airport Innovation
Arturs Saveljevs, Board member and CCO, Riga International Airport
last published: 15/May/25 14:15 GMT
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