Lisbon, 13 - 15 October 2026
Schedule
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Oct 139:00
Conference pass
A guest aviation visionary shares their view on the future of aviation
Keynotes
Guest Speaker, To be announced
Oct 139:15
Conference pass
The future of ancillary and direct distribution
Keynote Stage 2
Oct 139:30
Conference pass
Presentation: Human-centered innovation: Differentiating the guest experience with AI and emerging Technology
Customer Experience
Bernadette Berger, Director of Innovation, Alaska Airlines
Oct 139:30
Conference pass
Presentation: Shaping IT investments to support marketing capabilities at ZIP Air
Marketing
Daisuke Nishiyama, CIO, VP of IT Strategy and Development, ZIPAIR Tokyo
Oct 139:30
Conference pass
Fireside Chat: Building real-time operational visibility across the airport ecosystem
Ground Ops
Oct 139:30
Conference pass
Presentation: Giving Operators best insights for day of ops decision making with an integrated operations approach
IROPS
Oct 139:45
Conference pass
Presentation: Payments as Strategy: Powering the Next Era of Business
Payments
Oct 139:45
Conference pass
Presentation: Insights from an optimized turn - review of key findings from the Annual Turnaround Report with a case study
Ground Ops
Oct 139:45
Conference pass
From chaos to control: The IROPS control tower reshaping how airlines recover & changing every disruption into an opportunity
IROPS
Oct 1310:00
Conference pass
Panel: Who controls the airline payment stack in 2026 – airline, PSP, or marketplace?
Payments
Liam Nuttall, Senior Manager Payment, Etihad airways
Oct 1310:00
Conference pass
Panel: Shaping a cohesive and seamless experience from the moment of booking onwards
Customer Experience
- How can airlines design a cohesive end-to-end customer experience strategy and where are the common friction points?
- Overcoming the challenges in delivering a seamless customer flow, across multiple partnerships, airports and tech providers
- How can digital platforms be designed to offer contextualised support to create seamless experiences for customers?
Jonna Vermilä-Alajääski, Head of End-to-End Disruption Management, Finnair
Ambar Franco, VP Customer experience, Star Alliance
Hein De Jonge, KLM Digital strategy, KLM
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Oct 1310:00
Conference pass
Panel: The smart marketing strategy, how is technology super-charging insights, targeting and data driven strategy?
Marketing
- How are new tech toolsenabling new marketing insights & capabilities?
- Using AI and Data Science to augment analytics, drive personalisation and identify marketing value
- Sharing examples & learnings ofusing data driven insights to inform marketing strategy
Ewa Lampart, CMO, LOT Polish Airlines
Justyna Valente, Head of Marketing, TAP Air Portugal
Oct 1310:00
Conference pass
Panel: The 45-minute promise – why is the turnaround still so hard to optimise?
Ground Ops
- With more data than ever available, why do we still suffer from poor visibility – and how close are we to real-time shared operational views?
- Where are AI, computer vision and predictive analytics already improving turnaround visibility and decision making? Where can they do more?
- Are we finally moving toward a coordinated, connected turnaround to reduce stand conflicts and operational friction?
- How are operations teams using data platforms, digital twins and control tower systems to improve turnaround predictability?
- Looking ahead, what capabilities will be essential to enable more automated, scalable and resilient turnaround operations?
Oct 1310:00
Conference pass
Panel: Mitigating the impact of disruption: How tools such as predictive modelling and real-time information are changing the game
IROPS
- How far can predictive modelling and real time data go in reducing the impact of disruption today?
- Making smart decisions with AI scenario modelling: reducing impact on airplane misalignment and impact for customers
- Learning the lessons of disruption events: what tools can really reduce the impact of disruption across the network?
Oct 1310:00
Conference pass
Panel: Exploring the use of technology to optimise the crew experience and scheduling
Crew Summit
Abdulrahman Alkhatabi, Manager Crew Utilization, Saudia
Alexandre Gareau, Director, Crew Resources, Porter Airlines
Oct 1310:00
Conference pass
Panel: Cybersecurity in aviation: why should we all care?
Cyber Security
- Cyber-attacks increasingly disrupt operations, not just IT systems. What does a cyber incident actually look like inside an airline or airport today?
- Aviation relies on complex digital ecosystems across airlines, airports and suppliers. Where are the biggest vulnerabilities?
- Why are attackers increasingly targeting supply chains and third-party providers rather than airlines directly?
- As threats evolve, how should aviation organisations think about resilience, business continuity and recovery from cyber incidents?
- What practical steps can organisations take today to strengthen cyber resilience?
Paul Midian, CISO, easyJet
Ewa Pilat, CISO, IATA
António Carrilho, CISO, TAP Air Portugal
Moderator: David Nieto, Vice-President for Europe, Middle East and Africa (EMEA), Aviation ISAC
Oct 1311:50
Conference pass
Presentation: Sharing our new ancillary services platform onboard
IFEC
Sze Hunn Sarah Yap, Product Manager, ZIPAIR Tokyo Inc.
Oct 1311:50
Conference pass
Presentation: Using AI Tools to identify & convert new customer segments at SunExpress
Marketing
Benedikt Sieweke, Chief Marketing Officer, Sunexpress Airlines
Oct 1311:50
Conference pass
Presentation: Gus Naughton, Principle Software Engineer, Alaska Airlines
Ground Ops
Gus Naughton, Principal Software Engineer, Innovation, Alaska Airlines
Oct 1311:50
Conference pass
Presentation: Applying real time data & AI to deliver increased reliability & operational insights
IROPS
Oct 1312:20
Conference pass
Panel: The 2027 roadmap – achieving 100% offers & orders in a legacy world
Retail
Ibraheem Sheerah, Chief Transformation Officer, Saudi Airlines
Justin Jovignot, Director, Commercial Strategy and Distribution, TAP Air Portugal
Oleg Kit, Senior Manager Airline Retailing, IATA
Oct 1312:20
Conference pass
Panel: Redefining the customer experience of the future – how can airlines deliver effectively for all passengers?
Customer Experience
Karla Vargas, Director Customer Experience, Viva
Renato Ramos, Vice President Corporate Strategy, Star Alliance
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Oct 1312:20
Conference pass
Panel: Elevating the onboard experience with new approaches to entertainment
IFEC
- What is next generation connectivity enabling for airlines in the realms of entertainment?
- How are airlines approaching the value of investing in premium entertainment and portals?
- Creating new customer value with in-flight connectivity
Dominic Green, Director Inflight Entertainment, United Airlines
Mir Amer Hussain, Head – Onboard Experience (Inflight Product & IFEC), Transformation, Air INdia
Moderator: Seth Miller, Industry Antagonist, PaxEx.Aero
Oct 1312:20
Conference pass
Panel: Generating strong demand, conversion and creating a strong brand identity in Aviation
Marketing
- Standing out from the crowd: what does it takes for your brand to stand out in 2026
- Leveraging tech tools to identify new customer segments and generate demand
- Building a strong brand identity with memorable campaigns across different global platforms
Benedikt Sieweke, Chief Marketing Officer, Sunexpress Airlines
Oct 1312:20
Conference pass
Panel: Baggage operations at capacity – how do we keep systems moving as airports and airlines get busier?
Ground Ops
- How close are many baggage systems to their operational limits, and what does that mean for reliability?
- How can airports increase baggage capacity through process redesign, automation and smarter system management rather than major infrastructure expansion?
- What can aviation learn from warehouse automation and logistics when redesigning baggage operations?
- Where are RFID, AI and IoT improving baggage flow and operational decision-making?
- How can better baggage tracking, communication and reliability improve the passenger experience?
- How can airports, airlines and handlers better align their processes to create more efficient baggage operations across terminals and systems?
Yorick Buys, Head of Baggage, Brussels Airport
Gus Naughton, Principal Software Engineer, Innovation, Alaska Airlines
Oct 1312:20
Conference pass
Panel: How are airlines augmenting real-time decision-making capabilities with agentic AI & data driven insights?
IROPS
Sanath Sajan, UX Strategy Lead, Enterprise AI and Product Innovation, United Airlines
Oct 1312:20
Conference pass
Panel: Digitally enabling the crew experience to support customers & improve crew experience
Crew Summit
Sinead Quinn, Director of Inflight, Ryanair - Europe's Favourite Airline
Hugo Oliveira, Training Director, Portugália Airlines
Oct 1312:20
Conference pass
Panel: Identity, AI and changing cyber perimeter
Cyber Security
- As aviation systems move to cloud platforms, digital services and connected infrastructure, how is the cyber perimeter changing?
- Automation and AI are increasingly used by both attackers and defenders. How is this changing the cyber threat landscape?
- What security challenges arise as aviation adopts new technologies such as biometrics, digital identity and connected passenger services?
- As cyber regulation and oversight increase globally, how can aviation organisations keep pace without slowing innovation or creating complexity?
- Looking ahead, what capabilities will define a secure aviation technology architecture over the next decade?
Moderator: David Nieto, Vice-President for Europe, Middle East and Africa (EMEA), Aviation ISAC
Oct 1313:35
Conference pass
Presentation: Driving tangible benefits in airline operations with AI as the driving force
Digital Operations
Oct 1313:35
Conference pass
Fireside chat: Putting the customer first with data driven decision making at Iberia
Customer Experience
Interviewer: Jerry Angrave, Customer Experience Director, Empathyce
Oct 1313:35
Conference pass
Presentation: Sharing our vision for the future of the digital Cabin at SAS, creating a connected experience for customers and driving retail growth opportunities
IFEC
Oct 1313:35
Conference pass
Investing in Proactive Customer Care to improve experiences for our customers at BA
IROPS
Finola OSullivan, Head of Customer Operations, British Airways
Oct 1313:35
Conference pass
Presentation: Beyond Aviation: From Airline to Innovation Platform - Untold Story of Japan Airlines Venture
Innovation
Oct 1313:35
Conference pass
Fireside Chat with Felix Dan S. Lopez, Chief People Officer, Cebu Pacific
Talent
Felix Dan Lopez, Chief Human Resources Officer, Cebu Pacific Air
Oct 1313:50
Conference pass
Presentation: From routing to revenue: the real potential of payment orchestration
Payments
Oct 1314:05
Conference pass
Panel: Payment orchestration at scale – managing cost, approval and performance
Payments
- Orchestration platforms are expanding beyond payments into loyalty and wider fintech infrastructure. Are airlines gaining flexibility – or introducing new platform dependencies?
- How are airlines balancing cost, approval rates, fraud signals and settlement timing when routing payments?
- Approval optimisation: domestic acquiring, network tokens, SCA strategies and retries – what’s actually moving the needle?
- When disruption hits, where do payment systems still break down across booking, servicing and refund flows?
- Should airlines build orchestration internally or rely on external platforms – and what trade-offs exist between speed, control and complexity?
Maris Zilgalvis, Head of Payments and Distribution, Air Baltic
Keli Sandeman, Payment Strategy Manager, Virgin Atlantic Airways
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Oct 1314:05
Conference pass
Panel: COO Panel: Leading the tech-enabled airline
Digital Operations
- Scaling operational resilience with a unified data strategy and tech capabilities
- Transitioning from reactive to proactive operational planning – sharing where the real opportunity for optimisation lies
- How can airlines work effectively with the wider ecosystem across air control, airports, ground handlers and regulators to solve shared challenges?
Oct 1314:05
Conference pass
Customer Leaders Panel: Meeting customer expectations in Aviation: How airlines are innovating with the customer at its heart?
Customer Experience
- Identifying your customer proposition, meeting customer expectations and a strong brand experience: how do these elements influence a great Customer Experience Strategy?
- How is the way airlines and customers communicate changing with the advent of Agentic AI and new communication tools?
- Minimising pain points for the customers with the use of technology: where do the real opportunities to remove frustration exist?
- How do leaders best identifying the trends that are here to stay from distracting fads?
Samson Arega Bekele, Group Vice President Customer Experience, Ethiopian Airlines
Rajesh Dogra, Chief Customer Experience and Global Head, Airport Ops, Air India Ltd
Oct 1314:05
Conference pass
Panel: Sharing our vision for the future of the digital Cabin at SAS, creating a connected experience for customers and driving retail growth opportunities
IFEC
- Viewing connectivity as an enabler: how can airlines capitalise on new WiFi capabilities?
- Understanding the digital cabin: how does connectivity transform the onboard business, from CX to operations
- Optimising the crew capabilities: offering personalised and strategic prioritisation
Ana Whale, Manager Digital Inflight Experience, Qantas
Sameer Shaikh, Senior Manager - Onboard Digital Experience, United Airlines
Peter Bunting, Head of IAG Connect, IAG Loyalty
Oct 1314:05
Conference pass
Panel: Ground operations under pressure – how do we build the workforce and ramp of the future?
Ground Ops
- Labour shortages and tighter turnaround targets continue to pressure ramp operations. Where are the biggest challenges?
- Which automation, digital ramp and GSE technologies are delivering measurable operational improvements?
- How realistic is large-scale electrification given infrastructure, charging and operational constraints?
- As automation increases, how do we improve safety outcomes while evolving the role of the ground workforce?
- How can operators balance efficiency, safety and resilience as pressure on ramp operations continues to grow?
- What will define the next generation of resilient ramp operations?
Oct 1314:05
Conference pass
Can Airlines re-envision disruption as a moment to increase customer loyalty
IROPS
- Anticipating customer needs & expectations effectively during disruption
- The role of self-service options in empowering stranded customers and where are colleagues necessary?
- Beating customer expectations: is it possible to impress during disruption?
Finola OSullivan, Head of Customer Operations, British Airways
Heida Njola Gudbrandsdottir, Deputy Customer Experience, Icelandair
Oct 1314:05
Conference pass
Panel: What does innovation actually look like inside aviation today?
Innovation
- How are we structuring innovation today – venture arms, incubators, partnerships or internal labs?
- Where are airlines and airports seeing the most meaningful progress: operations, customer experience, sustainability or commercial models?
- How do we avoid ‘innovation theatre’ and move promising pilots into scaled deployment?
- What role should startups play in aviation’s innovation ecosystem – and where do collaborations still struggle?
- How do we structure collaboration for results?
- Looking ahead, which emerging technologies or business models are most likely to reshape aviation over the next decade
Martin Beitia, Head of Innovation, Design and research, IBERIA
Lukas Kaestner, Co-Founder, Sustainable Aero Lab
Henry Mwendia, Lead Innovation, Kenya Airways
Pablo Lopez Loeches, Head of Ideation & Entrepreneurship Division, Aena
Moderator: Irra Ariella Khi, Chief Executive Officer, Zamna
Oct 1314:05
Conference pass
Panel: Are aviation organisations future-proofed and ready for the next decade of change?
Talent
- Aviation labour markets are evolving very differently across regions – where are the biggest workforce pressures emerging today?
- Are organisational structures evolving fast enough to keep up with transformation across technology, sustainability, regulation and operations?
- How should we balance internal promotion with external hiring while retaining critical operational expertise?
- What can we learn from other industries that may be ahead in regards to HR strategy?
- A new generation is entering aviation with different expectations - how do we adapt to remain competitive?
- With shifting political attitudes toward DEI in some regions, how can aviation continue building diverse leadership and talent pipelines?
Renato Covelo, Chief People & Talent Officer, Avianca Group
Felix Dan Lopez, Chief Human Resources Officer, Cebu Pacific Air
Elly Tomlins, Chief People Officer, easyJet
Oct 1315:50
Conference pass
Presentation: Small airline, big impact: Delivering digital transformation without big budgets at Marabu
Digital Operations
Oct 1315:50
Conference pass
Fireside Chat: Shaping the customer experience to prioritise comfort, convenience and ease
Customer Experience
Interviewee: Rhonda Crawford, Senior Vice President Customer Experience Design & Strategy, American Airlines
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 1315:50
Conference pass
Presentation: Sharing our experience of innovating to manage fleetwide disruption
IROPS
Oct 1315:50
Conference pass
Fireside Chat: Building a culture of innovation – what role does culture play in enabling digital transformation?
Talent
Moderator: Sumati Sharma, Partner at Oliver Wyman and, Founder & Co-Chair of “Women in Aviation & Aerospace Charter”, Oliver Wyman
Oct 1316:05
Conference pass
Presentation: Project ConnectOps: Delivering highly contextualised and realtime information to optimise insights for crew, airport and operational staff
IROPS
Rachel Gaud, Senior Manager Operations Efficiency, Etihad
Oct 1316:05
Conference pass
Presentation: Lessons from the past: what aviation history teaches us about building the next generation of startups
Innovation
Pasha Saleh, Head of Corporate Development, Alaska Airlines
Matthew Ridley, Director of Sustainability and Innovation, oneworld
Oct 1316:20
Conference pass
Panel: Delivering optimisation in aviation operations with AI & data science
Digital Operations
Beenish Qaiser, Head of Operations Data and Analytics, Finnair
Jani Ceder, Head of Airport Operations Center, Finavia
Oct 1316:20
Conference pass
Panel: Shaping the customer experience to prioritise comfort, convenience and ease
Customer Experience
- Where are airlines optimising customer experiences with new products and solutions?
- Identifying smart ancillary opportunities at the intersection of experience and revenue opportunity
- Understanding customer pain points, expectations and needs to design smart product development
Drew Wells, Chief Commercial Officer, Allegiant Air
Ambar Franco, VP Customer experience, Star Alliance
Renata Rached, VP Customer Experience, Product, Loyalty, Brand & Marketing, Oman Air
Oct 1316:20
Conference pass
Startup Competition: Join us to hear from some of the most exciting startups disrupting the industry.
Innovation
Martin Beitia, Head of Innovation, Design and research, IBERIA
Massimo Morin, Global Head, Travel, AWS for Travel and Hospitality, Amazon Web Services, Inc. (SEA54)
Host: Irra Ariella Khi, Chief Executive Officer, Zamna
Oct 1316:35
Conference pass
Panel: How can airlines deliver a supportive experience for customers through disruption, leveraging real-time data
IROPS
- Working with customer facing colleagues to design effective tools and support
- With new real-time information capabilities, how can airlines equip their frontline staff with accurate information?
- Optimising customer communication strategy during disruption: minimising anxiety for travellers
Sanath Sajan, UX Strategy Lead, Enterprise AI and Product Innovation, United Airlines
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Oct 149:00
Conference pass
CEO Interview: Stefan Schulte, CEO, Fraport AG
Airport Keynote
Interviewer: Ben Thompson, Presenter, BBC
Oct 149:15
Conference pass
CEO Interview: Luis Rodrigues, CEO, TAP Air Portugal
Keynotes
Interviewee: Luís Rodrigues, Chief Executive Officer, TAP Air Portugal
Oct 149:15
Conference pass
CEO Interview: Christina Cassotis, CEO, Allegheny County Airport Authority (Pittsburgh International Airport)
Airport Keynote
Interviewer: Ben Thompson, Presenter, BBC
Oct 149:25
Conference pass
CEO Interview: Adrian Neuhauser, CEO, ABRA Group
Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 149:30
Conference pass
Keynote Panel: Growth without compromise – rethinking the airport model for sustainable growth
Airport Keynote
- How can airports manage passenger growth and capacity constraints without relying solely on physical expansion?
- As traffic rises, how do we maintain operational resilience while protecting the passenger experience?
- How can better coordination across airlines, airports and ground handlers reduce operational complexity?
- As competition between hubs intensifies, how can airports differentiate through efficiency, technology and experience?
- What investments in infrastructure, operations and digital capability will define the most competitive airports over the next 3-5 years?
Oct 149:35
Conference pass
CEO Interview: Con Korfiatis, CEO, Oman Air
Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 149:45
Conference pass
CEO Interview: Roberto Alvo, CEO, LATAM
Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 149:55
Conference pass
Keynote CEO Panel: Writing the next chapter of aviation history in an age of uncertainty
Keynotes
Luís Rodrigues, Chief Executive Officer, TAP Air Portugal
Moderator: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 1412:20
Conference pass
Legacy to Leader: What cultural and digital shift does the industry need for a modern retail transition?
Retail
Julio Rodriguez, Chief Commercial Strategy Officer, IAG
Oct 1412:30
Conference pass
CEO Interview: Abdelhamid Addou, CEO, Royal Air Maroc
Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 1412:35
Conference pass
Fireside Chat: From concept to implementation: what does it really take to deploy biometric travel?
Airport & Airline Collaboration
Interviewer: Annet Steenbergen, Independent advisor Digital Identity (Wallets) and travel, Independent
Oct 1412:35
Conference pass
Fireside Chat: From mainframe to cloud: Air Canada’s modernisation playbook
Digital & IT
Interviewee: Mel Crocker, CIO, Air Canada
Oct 1412:35
Conference pass
Presentation: The Skies as a Storefront
Retail
Peter Smith, SVP, Strategic Partnerships, Cover Genius US Trading, LLC
Oct 1412:35
Conference pass
Fireside Chat: Payments in a retail-driven airline world – aligning distribution, checkout and settlement
Payments
Yago Casasnovas, Head of Payments, Fraud Prevention and Distribution, Air Europa
Oct 1412:35
Conference pass
Fireside Chat: Shaping smart AI strategy: Fuelling innovation, efficiency and driving value with smart data strategy at Delta Airlines
AI / ML
Interviewee: Ash Naseer, Managing Director Data & AI, Delta Air Lines
Interviewer: Alex Goman, Director, STS Aero
Oct 1412:35
Conference pass
Human connection, effortless digital experiences: premium CX in the age of AI
Customer Experience
AI will transform how consumers plan, shop and make the most of travel. But what does the future look like for premium travellers who expect personalised, memorable experiences and genuine emotional connection?
In this fireside chat, Virgin Atlantic’s VP Customer Experience & Loyalty, Bethan Lynch, joins Jerry Angrave to share how the airline is embracing innovative use of AI to serve its customers more personally and seamlessly, while upholding its unique culture, built around its people and their unmistakeable warmth and flair. On its journey to become the most loved travel company, Bethan will explain how Virgin Atlantic sees AI as an extension of the human-centred experience. An opportunity to remove friction and make every interaction meaningful and distinctly Virgin, while enabling people to do what only people can do: create trust, build connection and make customers feel genuinely cared for.
Combining humanity with innovation, also hear how Virgin Atlantic is doubling down on its premium experience across the customer journey, including the rollout of free, high speed Starlink Wi-Fi, new expanded Upper and Premium cabins, investment in award-winning Clubhouses, and a new app integrated with Virgin Atlantic Concierge, powered by OpenAI and built in partnership with Tomoro. Through its brand, people, and the award-winning experience they deliver, Virgin Atlantic is creating emotional connections that last long after the journey ends – building loyalty and enticing customers to choose Virgin Atlantic time and again.
Bethan Lynch, VP Customer Journey, Virgin Atlantic
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Oct 1412:35
Conference pass
Presentation: Aligning the airport ecosystem – how building an airport community mindset at Grantley Adams has improved day-to-day operations
Airport - Operations
Pietrick Voyer, Director of Operations, Grantley Adams International Airport
Oct 1412:35
Conference pass
Presentation: Building the digital airport – using mobile and AI assistance to bridge the digital and physical airport experience
Airport - Traveller
Oct 1412:35
Conference pass
Fireside Chat: Growth without compromise – can airlines decarbonise while remaining competitive?
Sustainability
Maria Whittaker, Chief Corporate Responsibility Officer, Abra Group
Interviewer: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Oct 1412:40
Conference pass
CEO Interview: Joerg Eberhart, CEO, ITA Airways
Keynotes
Interviewee: Joerg Eberhart, Chief Executive Officer, ITA-Airways
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 1412:50
Conference pass
Oct 1412:50
Conference pass
Transforming operations through connected resource and turnaround solutions
Airport - Operations
Oct 1413:05
Conference pass
CEO Interview: Capt. George Kamal, CEO, Kenya Airways
Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 1413:05
Conference pass
Presentation: Lisette Looren de Jong-Vonk, Programme Manager Innovation Border Management, Ministry of Justice and Security – The Netherlands
Airport & Airline Collaboration
Lisette Looren de Jong, Programme Manager Innovation Border Management, Ministry of Justice and Security
Oct 1413:05
Conference pass
Panel: How do we drive revenue, resilience and measure return on tech investment?
Digital & IT
- Where should airlines place their biggest technology bets for 2026–2028 – core systems modernisation, AI, cloud or infrastructure resilience?
- How do airlines modernise legacy systems while continuing to operate at scale without creating parallel complexity?
- When budgets tighten, how do we distinguish between essential investment and “nice to have” innovation?
- Which technology investments are genuinely delivering measurable value across the airline – from automation to AI and core platform upgrades?
Mel Crocker, CIO, Air Canada
Julio Toro, Chief Information Officer, Copa Airlines
Peter Cabello Holmberg, CIO, SAS Scandinavian Airlines
Dan Bartel, Chief Procurement Officer, American Airlines
Massimo Morin, Global Head, Travel, AWS for Travel and Hospitality, Amazon Web Services, Inc. (SEA54)
Oct 1413:05
Conference pass
Next-gen ancillaries: algorithmic pricing, automation and regulatory shifts
Retail
- How will new baggage regulations impact airlines’ revenue models and pricing strategies?
- Could predictive analytics help to drive the purchase of premium services?
- Can AI help to make prices clearer while still allowing airlines to offer unbundled ancillaries?
- How can airlines integrate high-margin lifestyle ancillaries, such as hotels or experiences, directly into the booking flow?
- How can real-time data orchestration automate instant payouts for flight delays to turn disruption into a service win?
Julio Rodriguez, Chief Commercial Strategy Officer, IAG
Lloyd Misquitta, SVP, Revenue Management, Saudia Airlines
Oct 1413:05
Conference pass
Panel: Payments, retailing & offer-order: what changes when retail changes?
Payments
- In an offer-order world, how must payment authorisation, settlement and refunds evolve to avoid operational complexity?
- As orders replace tickets, what new payment and servicing processes are required across the airline ecosystem?
- How can airlines reduce cost of sale across NDC, aggregators and OTAs without damaging conversion or partner reach?
- How are fintech and travel platforms reshaping ancillary revenue and the checkout experience?
- What is the future of agency payment -VCCs, A2A and new settlement models?
- How are airlines reorganising internally to align commercial, distribution and payments teams around retailing transformation?
Yago Casasnovas, Head of Payments, Fraud Prevention and Distribution, Air Europa
Maris Zilgalvis, Head of Payments and Distribution, Air Baltic
Oct 1413:05
Conference pass
Panel: Supporting the full customer journey with effective customer care: From the importance of human touch to the power of digital
Customer Experience
- How can airlines navigate smart multi-channel customer communications to optimise cost and increase customer support
- Supporting insights with relevant data streams for colleagues and tech support to support customers effectively and efficiently
- Shaping the long-term communications strategy: what will the future look like with AI and agentic AI in the mix?
Marco Barbosa, Directior of Guest Care and Delivery, Etihad
Dinah Libunao, Head of Customer Relations, Philippine Airlines
Jason Ward, Chief People & Marketing Officer, Azul Airlines
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Oct 1413:05
Conference pass
Panel: Airports are full of data – how do we turn this into better real-time decision making?
Airport - Operations
- Airports are collecting more operational data than ever, but where are operations team still struggling to turn it into action?
- Passenger flow, turnaround visibility and resource allocation are increasingly connected. How do airports bring these datasets together in a useful way?
- How do airports balance airline demand for slots with operational and capacity constraints? How does good data help here?
- AI is moving quickly, but weak data foundations still hold many projects back. What has to be fixed first?
- Looking ahead, what will define an intelligent airport operating model over the next five years?
Nishant Rao, Director, Aviation Business Development, Nieuport Aviation
Oct 1413:05
Conference pass
Presentation: Keeping up with demand – how Brussels Airport is managing capacity, passenger experience and operational reality
Airport - Traveller
Oct 1413:05
Conference pass
Panel: Strategy in a Changing Commercial Landscape – What will define the airline loyalty industry as we move into 2027?
Loyalty
- Process optimisation: How can we make smoother processes, where can I go with new business models, what could be used better
- Moving loyalty closer to the commercial and digital core: aligning with revenue management, sales, and marketing
- How can programs cut through AI buzzwords to examine real use cases and the ROI metrics that actually matter?
- What will define loyalty leadership in the next decade?
Nejib Ben-Khedher, Divisional Senior Vice President, Skywards, Emirates group
Ralph Piket, Chief Loyalty & Customer Insights Officer, Abra Group
Oct 1413:05
Conference pass
Panel: Scaling sustainable aviation fuel – who carries the risk, cost and responsibility?
Sustainability
- One year into policies like RefuelEU, what has changed, are airlines now facing uneven regional pressures?
- Is SAF still supply-constrained, or is price now the dominant barrier to scale?
- Where is collaboration between airlines, fuel producers and governments working, and where is it breaking down?
- Who should fund blending infrastructure, storage, and airport upgrades?
- As ETS costs increase, does the business case for SAF become stronger even if SAF remains more expensive than conventional jet fuel?
- As traditional fuel price volatility and geopolitical uncertainty continue, does this reinforce the need for SAF and how is this shaping investment?
- What would a functioning market look like by 2030
Ulrike Ziegler, President of the Board of Directors, Impact on Sustainable Aviation
Maria Whittaker, Chief Corporate Responsibility Officer, Abra Group
Dick Benschop, Chair, Mission Possible Partnership
Moderator: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Oct 1413:15
Conference pass
CEO Panel: Strategy, competition and innovation in a disruptive environment
Keynotes
- Investing in AI transformation to support long term goals
- Creating smart business models to compete effectively in a complex global market
- Identifying new opportunities for collaboration & growth
- Creating next-gen products to meet the expectations of next-gen customers
Joerg Eberhart, Chief Executive Officer, ITA-Airways
Jiri Marek, Chief Executive Officer, Air Serbia
Tero Taskila, Chief Executive Officer & Chairman, beOnd
Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Moderator: Peter Campbell, Global Transport Correspondent, Financial Times
Oct 1413:15
Conference pass
Panel: Digital identity in aviation – who builds the trust layer for seamless travel?
Airport & Airline Collaboration
- What has changed recently that could finally enable broader biometric travel deployment?
- Global interoperability: what role should standards like IATA One ID, ICAO Digital Travel Credentials and digital identity wallets play?
- What data exchange and connectivity infrastructure is needed to link airlines, airports and border agencies?
- Who ultimately owns and operates digital identity infrastructure across the ecosystem - airlines, airports, governments or global bodies?
- Looking ahead to 2030, will passengers realistically be able to travel end-to-end without presenting a traditional passport?
Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Amin Lalani, Product Leader of Airport & Sky Club Digital Products & Experiences, Delta Air Lines
Lisette Looren de Jong, Programme Manager Innovation Border Management, Ministry of Justice and Security
Moderator: Annet Steenbergen, Independent advisor Digital Identity (Wallets) and travel, Independent
Oct 1413:20
Conference pass
Panel: Creating safe & effective foundations for AI transformation within the airline
AI / ML
- What are the priorities for leaders who are focused on creating a safe & reliable AI frameworks?
- Building safety into the core of AI usage in Aviation: balancing innovation with risk integrity
- How can Airlines best measure the quality and sophistication of their AI maturity?
- Building today with tomorrow’s technology innovation in mind: how can leaders build IT platforms in a fast paced tech space
Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline
Oct 1413:20
Conference pass
Panel: The airport terminal is changing – how are airports rethinking non-aero revenue with the wider passenger experience in mind?
Airport - Traveller
- As airports digitise more of the journey, how are they rethinking retail, services and the overall passenger experience?
- How do airports balance dwell time, flow and frictionless processing with the need to protect non-aero revenue?
- Lounges and premium services are growing- how are airports working with partners to expand these offerings?
- What new partnership models are emerging between airports, brands and commercial operators?
- Where is the gap between measured performance (OTP, flow) and perceived experience?
- How should we evolve when passenger expectations, capacity constraints and digital journeys are shifting?
- Where are airports seeing the most promising opportunities for future non-aero growth?
Oct 1413:50
Conference pass
Star Alliance Panel
Keynotes
Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Luís Rodrigues, Chief Executive Officer, TAP Air Portugal
Joerg Eberhart, Chief Executive Officer, ITA-Airways
Oct 1415:40
Conference pass
Fireside Chat: Turning digital into delivery: improving flow from check-in to gate in practice
Airport & Airline Collaboration
Interviewer: Simon Wilcox, Founder and CEO, Wordsworth Consulting Ltd
Oct 1415:40
Conference pass
Fireside Chat: Building an AI-led airline – from ambition to execution
Digital & IT
Interviewee: Ahmed Naeemi, Group Chief Technology Officer, Gulf Air Group
Oct 1415:40
Conference pass
Fireside Chat: Bringing the benefits of NDC to corporates: Delivering seamless booking and travel management capabilities for high value travellers
Retail
Celia Munoz Espin, Commercial Strategy, Distribution & Alliances Director, IBERIA
Oct 1415:40
Conference pass
Presentation: The rise of the pet parents: creating solutions for travellers to bring their pet on board: the LOT Polish Airlines story
Ancillaries
Anna Lipska, Product Manager, LOT Polish Airlines
Julia Krasniewska, Product Manager, LOT Polish Airlines
Oct 1415:40
Conference pass
Fireside Chat: The customer side of airline payments – trust, loyalty and engagement
Payments
Joao Frias, Head of Global Fraud, Payments & PCI Compliance, TAP Air Portugal
Oct 1415:40
Conference pass
Presentation: Driving improvements in customer satisfaction and customer facing investments with best practice customer insights
Customer Experience
Oct 1415:40
Conference pass
Presentation: Simulation and the future airport – how do we move from model to decision?
Airport - Traveller
Sonia Ramirez Ballestero, Airport Planner, Brussels Airport Company
Oct 1415:40
Conference pass
Presentation: Rethinking sustainability innovation – from pilots to real infrastructure
Sustainability
Oct 1415:55
Conference pass
Presentation: Solving trends and relationships in aviation analytics
AI / ML
Oct 1415:55
Conference pass
From Friction to Flow: How TravelDoc Compliance Shapes the Passenger Experience
Airport - Traveller
Will Rosie, Chief Technology Officer, ICTS Europe Systems
Oct 1416:00
Conference pass
Commercial Leaders Panel: Shaping smart commercial strategy in the age of AI & heightened competition
Keynotes
Oct 1416:10
Conference pass
Fireside Chat: Airline & airport partnerships – aligning operations, experience and commercial outcomes
Airport & Airline Collaboration
Interviewer: Simon Wilcox, Founder and CEO, Wordsworth Consulting Ltd
Oct 1416:10
Conference pass
OTAs & AI: The path to purchase – how search and sentiment are shifting
Retail
- How is AI being used to empower the entire partner ecosystem, ensuring OTAs and airlines are aligned rather than gatekeeping technology?
- How will the "SEO Disruption" caused by AI-driven search change the way airlines and partners market their products?
- How are travelers leveraging price prediction technology to change their booking habits and how should retailers respond?
- How can the industry better utilize AI to scrape and analyze review data to influence the inspiration and planning stage of the journey?
Maddalena Mirai, VP IAG Group Commercial Strategy, IAG
Sandeep Sharma, Director, Trips Partnerships, Global Air Accounts, Expedia Group
Oct 1416:10
Conference pass
Panel: What is the future for airline ancillary products? Exploring new opportunities, products and services customers value
Ancillaries
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Oct 1416:10
Conference pass
Panel: Sharing insights into embedding Agentic AI across the Aviation business
AI / ML
Sameh Ben Fredj, Lead Data Scientist, Emirates
Virgile Boëssé, AIR FRANCE KLM
Georg Reuber, Head of GenAI, Lufthansa Industry Solutions
Kayne Putman, Head of Solutions Engineering, EMEA, Decagon
Shivaprasad Nayak, Head of Data and AI Architecture, easyJet
Oct 1416:10
Conference pass
Panel: Shaping a data driven customer experience strategy with cutting edge customer insights
Customer Experience
- Exploring the benefits of prioritising data-driven decision making
- How are airlines using data & AI to shape smart customer experience strategy?
- Adopting an agile mindset within a structured strategy to test and innovate faster to identify golden opportunities
- Sharing how data insights influence investment decisions and product development
Frank de Boer, Director Data and Technology | Customer Loyalty | Flying Blue, Air france / KLM
Oct 1416:10
Conference pass
Panel: Smart airports sound great – but are they improving operations and passenger flow?
Airport - Traveller
Peta Wolmarans, Director - Planning, Vancouver International Airport
Sonia Ramirez Ballestero, Airport Planner, Brussels Airport Company
Oct 1416:10
Conference pass
Panel: The "Everyday" Ecosystem – Integrating real-time loyalty into the daily life
Loyalty
Manuj Kumar Jain, Head of E-Commerce, Air INdia
Tanner Huysman, Director, E-commerce, Ancillaries, & Loyalty, Vueling Airlines
Ambar Franco, VP Customer experience, Star Alliance
Peter Smith, SVP, Strategic Partnerships, Cover Genius US Trading, LLC
Oct 1416:10
Conference pass
Fireside Chat: Reclaiming 10 minutes per turnaround and unlocking true SAF traceability
Sustainability
Oct 1416:20
Conference pass
Panel: Smarter fuelling & operational efficiency – how digital operations can reduce emissions today
Sustainability
- Where do disconnected fuelling and turnaround workflows still create delays and fuel waste?
- How can real-time fuel data improve operational efficiency and reporting accuracy?
- What operational gains are airlines seeing from digital fuelling and integrated turnaround systems?
- How do operators balance efficiency, resilience and sustainability targets?
- Which operational technologies are delivering measurable emissions reductions today?
- Why do so many operational sustainability projects fail to scale?
Moderator: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Oct 1416:25
Conference pass
Fireside Chat: Hassan El-Houry, Executive Chairman, Menzies Aviation
Airport & Airline Collaboration
Interviewer: Simon Wilcox, Founder and CEO, Wordsworth Consulting Ltd
Oct 1416:25
Conference pass
Panel: Data platforms, interoperability and AI – are our foundations ready for scale?
Digital & IT
- What does a modern data foundation look like across airline operations, commercial platforms and customer systems?
- How are we using cloud to unify data, scale platforms and support real-time decision making?
- How critical is interoperability between core systems, distribution, operations and partners to unlocking real value?
- Where are airlines still constrained – legacy architecture, integration complexity or fragmented data ownership?
- How do we ensure AI enhances decision-making rather than amplifying poor data or disconnected systems?
- At what point do advanced analytics and AI move from isolated use cases to embedded operational capabilities?
Mustafa Egilmezbilek, CIO, SUNEXPRESS AIRLINES
Kim Macaulay, Chief Information and Data Officer, IATA
Luc Lachoix, VP - Digital & Technology, Star Alliance
Ahmed Naeemi, Group Chief Technology Officer, Gulf Air Group
Oct 1416:40
Conference pass
Panel: Building joint operational resilience - how do airports, airlines and handlers move beyond parallel responses?
Airport & Airline Collaboration
- During disruption, where do responsibilities still fracture across airports, airlines and ground handlers?
- What real-time data sharing is needed to move from reactive responses to proactive joint decision-making?
- How can we align incentives when operational KPIs and performance metrics differ?
- Which digital tools are genuinely improving operational coordination across the ecosystem?
- What would a truly integrated and resilient airport operating model look like over the next five years?
Ali Rashed, Advisor to CEO, Bahrain Airport Company
Ryan Abram, COO Global Airport Operations, dnata
Adam Schipper, Dir. Bus Dev – Enterprise Transportation & Logistics, Ericsson
Moderator: Simon Wilcox, Founder and CEO, Wordsworth Consulting Ltd
Oct 1417:20
Conference pass
Data Leaders Panel: Maximising benefits for aviation with smart data strategies and AI investment
Keynotes
Ekbel Bouzgarrou, SVP IT Development, Air France K.L.M.
Fred Kitunga, Chief Information & Data Officer, Kenya Airways
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Oct 159:15
Conference pass
Fast & Slow Social: Driving engagement with smart social media strategy
Keynotes
Oct 159:30
Conference pass
Keynote Interview with Lars Redeligx, CEO, Düsseldorf Airport
Airport Keynote
Interviewee: Lars Redeligx, CEO, Dusseldorf Airport
Oct 159:45
Conference pass
Fireside Chat with Amy Burr, CEO, SKY VC
Keynotes
Amy Burr, CEO, SKY VC
Oct 1510:00
Conference pass
Investor Panel: Innovation at a crossroads – where are aviation’s next big bets?
Keynotes
Amy Burr, CEO, SKY VC
Raza Ali, Managing Partner - IAGi Ventures, IAGi Ventures
Amir Amidi, Managing Partner, Plug and Play Tech Center
Matthew Ridley, Director of Sustainability and Innovation, oneworld
Oct 1510:00
Conference pass
Keynote Panel: Defining the airport of the future – technology, partnerships and people
Airport Keynote
- How are airports evolving beyond transport infrastructure into mobility, economic and community hubs?
- As automation and digital services expand, how do we preserve the human side of travel?
- What role do airlines, airports and ground handlers each play in shaping the passenger journey?
- How can the industry collaborate more effectively to deliver growth, resilience and sustainability?
- What will distinguish the leading airports of the next decade?
Oct 1511:45
Conference pass
CEO Interview: Len Corrado, CEO, Flair Airlines
Keynotes
Oct 1512:00
Conference pass
Fireside Chat: Beyond AODP - redesigning the airport’s digital foundation
Airport & Airline Collaboration
Iyad Hindiyeh, CDO, GAL - GMR Group
Interviewer: Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Oct 1512:00
Conference pass
Fireside Chat: Executing Offer & Order – balancing innovation with operational reality
Digital & IT
Oct 1512:00
Conference pass
Fireside Chat: Navigating a rapidly changing commercial environment in major disruption and how we can prepare for future disruptions with tech as a backbone
Retail
Lloyd Misquitta, SVP, Revenue Management, Saudia Airlines
Oct 1512:00
Conference pass
Presentation: Building effective agentic strategies for the enterprise
AI / ML
Kushal Pasari, Director - Data Engineering, GenAI/ML, United Airlines
Oct 1512:00
Conference pass
Taking control of our customer data: building a centralized CRM system from scratch
Customer Experience
Oct 1512:00
Conference pass
Presentation: How should an airline’s loyalty program position itself within the airline for maximum impact?
Loyalty
Benjamin Lipsey, SVP Loyalty, Digital & Data | President, Flying Blue, Air France K.L.M.
Oct 1512:00
Conference pass
Presentation: Sustainability strategy - delivering carbon neutrality in a competitive low-cost model
Sustainability
Takuya MATSUO, CMO, Executive officer, ZIPAIR Tokyo
Oct 1512:15
Conference pass
CEO Interview: Jude Bricker, CEO, Sun Country Airlines
Keynotes
Oct 1512:15
Conference pass
Advancing & future of Fare Filing in the digital era: The Road Ahead for Airlines, automation & beyond
Digital & IT
Oct 1512:15
Conference pass
Fireside Chat: Turning Ambition into Reality: Building the Foundation for Modern Airline Retailing
Retail
Oct 1512:20
Conference pass
Presentation: Dr. Sebastian Stiebel, Business Development Manager Green Hydrogen & Carbon Management, Fraunhofer UMSICHT
Sustainability
Sebastian Stiessel, Business Development Manager Green Hydrogen & Carbon Management, Fraunhofer UMSICHT
Oct 1512:30
Conference pass
CEO Interview: Eivind Roald, CEO, Norse Atlantic Airlines
Keynotes
Interviewee: Eivind Roald, CEO, Norse Atlantic Airways
Oct 1512:30
Conference pass
Panel: Who owns the passenger & captures the value – and are airports and airlines ready for co-ownership?
Airport & Airline Collaboration
- Who truly owns passenger data across the journey - and how does that ownership shift between booking, airport and arrival?
- What is the real commercial upside of sharing data, and which joint revenue opportunities (retail, e-commerce, ancillaries) depend on it?
- Where do competitive sensitivities, loyalty programmes and margin pressures still block deeper collaboration?
- Can airports build meaningful data platforms without airlines, or is joint architecture across airlines, alliances and groups of airports essential?
- Looking ahead, will passenger data sit in collaborative platforms or remain siloed within airline and airport ecosystems?
Ambar Franco, VP Customer experience, Star Alliance
Iyad Hindiyeh, CDO, GAL - GMR Group
Gerri Sinclair, VP, Commercial Data Integration and Optimization, Vancouver International Airport
Mihai Tica, CIO, Dusseldorf Airport
Tom Kelly, Director of Ground Operations, Ryanair
Moderator: Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Oct 1512:30
Conference pass
Panel: Delivering modern airline retailing – how do we make offer & order work?
Digital & IT
- Where are airlines actually live with Offer & Order today - and what has it taken to get there?
- How are teams connecting commercial, distribution and IT to move from roadmap to delivery?
- What are the toughest integration challenges across PSS, pricing, payments and fulfilment? How do we work through these?
- What delivery models are emerging - phased rollouts, parallel systems or full migration?
- What defines success when modern airline retailing is fully embedded into core systems?
Abhijit Kedia, Head of Distribution, Air INdia
Jörg Ahrens, Head of IT Commercial Systems, Condor Flugdienst GmbH
Oct 1512:30
Conference pass
Panel: Dynamic bundling: Rethinking systems and products for the intuitive traveller
Retail
Anni Ahnger, Vice President, Retail, Finnair
Sharon Huetson, Head of Business Performance IFR, easyJet
Manuj Kumar Jain, Head of E-Commerce, Air INdia
Oct 1512:30
Conference pass
Panel: Scaling airport innovation – moving from pilot projects to operational deployment
Digital Operations
- Airports are piloting more tools than ever across AI, automation, robotics and digital passenger services. What actually moves beyond the pilot stage?
- Capacity constraints are forcing airports to get more from existing infrastructure. Where is innovation delivering the biggest operational gains?
- Some innovations reduce cost, some improve experience, and some create new revenue. How do airports decide what matters most?
- What internal conditions really determine whether an innovation scale – governance, funding, culture or partner buy-in?
- Looking ahead, where should airports be placing their smartest innovation bets?
Vanesa Calvo, Head of Funding and Innovation Trends, A.E.N.A.
Oct 1512:30
Conference pass
Panel: Discussing the challenges of driving successful strategic AI adoption, impactful solutions and evaluating the financial return
AI / ML
Ivan Karlovic, Director of data, analytics, and AI, Norwegian
Oana Savu, Chief Growth Officer, Ink Innovation
Oct 1512:30
Conference pass
Panel: Harnessing AI driven hyper-personalisation to align experiences, sales and insights with unique customers
Customer Experience
- Where are we with hyper-personalisation capabilities in the aviation industry?
- How are airlines aligning customer data with revenue opportunities?
- Exploring the biggest challenges in providing the right offer at the right time to the right person
Amit Sagi, CMO and CDO, Blue Bird Air and Tus Air
Oct 1512:30
Conference pass
Panel: Scaling airport innovation – moving from pilot projects to operational deployment
Airport - Operations
- Airports are piloting more tools than ever across AI, automation, robotics and digital passenger services. What actually moves beyond the pilot stage?
- Capacity constraints are forcing airports to get more from existing infrastructure. Where is innovation delivering the biggest operational gains?
- Some innovations reduce cost, some improve experience, and some create new revenue. How do airports decide what matters most?
- What internal conditions really determine whether an innovation scale – governance, funding, culture or partner buy-in?
- Looking ahead, where should airports be placing their smartest innovation bets?
Vanesa Calvo, Head of Funding and Innovation Trends, A.E.N.A.
Oct 1512:30
Conference pass
Unpacking the next evolution of AI and personalisation within airline loyalty
Loyalty
Benjamin Lipsey, SVP Loyalty, Digital & Data | President, Flying Blue, Air France K.L.M.
Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners
Oct 1512:45
Conference pass
CEO Panel: Driving the aviation growth of tomorrow
Keynotes
Eivind Roald, CEO, Norse Atlantic Airways
Oct 1514:00
Conference pass
CDO Interview: Reshaping our innovation strategy across the business to simplify & optimise
Keynotes
Interviewee: Juliana Ramirez, CDO, Flair Airlines
Oct 1514:00
Conference pass
Fireside Chat: Co-creating the future journey: how CVG turns airport pilots into shared value
Airport & Airline Collaboration
Oct 1514:00
Conference pass
Presentation: Driving efficiency in innovation with AI: finding real value and impact at TUI
AI / ML
Oct 1514:30
Conference pass
Digital Product Panel: What is next for digital platforms in an increasingly online world
Keynotes
Juliana Ramirez, CDO, Flair Airlines
Sara Walter de Freitas, Director Digital & e-Commerce, TAP Air Portugal
Oct 1514:30
Conference pass
Panel: Designing the passenger journey together – how do airports, airlines and partners deliver a truly shared experience?
Airport & Airline Collaboration
- Where are airports, airlines and partners still redesigning the journey in isolation rather than taking an end-to-end passenger view?
- Can joint experimentation and testbeds reduce duplication and help scale innovations faster?
- How do we connect physical and digital journeys? Terminal design, baggage systems and intermodal links with apps and digital tools?
- How should performance metrics evolve so NPS, OTP, dwell time and spend reflect joint ownership of the passenger experience?
- What will make partnerships across airlines, airports and suppliers work to deliver a joint-up experience?
- By 2030, what should passengers tangibly experience if airports and airlines are truly innovating together?
Karen Ellis, Airport Assistant General Manager - Chief Customer Experience Officer, City of Atlanta/ Hartsfield- Jackson International Airport
Natalie Randall, Day of Travel Experience Manager, Alaska Airlines
Jeff Livney, VP, Business Development - Digital Products, Airport Dimensions
Oct 1514:30
Conference pass
Sharing achievements and learnings from rapid innovation with AI: what solutions progressed beyond POC?
AI / ML
Mark Wallace, Head of Data Science, easyJet
Moderator: Alex Goman, Director, STS Aero
Oct 1514:30
Conference pass
The Loyalty Value Equation – Balancing profitability and customer trust
Loyalty
- Maintaining the balance between airline profitability and perceived customer value in loyalty programs
- How is tech reshaping the loyalty value equation, considering dynamic rewards, flexible redemption, and real-time pricing of benefits?
- Transactional vs emotional loyalty in the age of automation: can technology strengthen customer trust rather than erode it?
- Creating value from the customer data loyalty schemes create: how is loyalty data being interrogated to support commercial decisions?
Olivia Wasniewski, Head Of Eurobonus Program, Scandinavian Airlines
Oct 1515:40
Conference pass
Presentation: Scaling AI across operations, back-office, and passenger experience at Dublin Airport
Airport - Traveller
last published: 17/Jun/26 13:35 GMT
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