Todd Sullivan | Co-Founder/CEO
Humoniq
Todd Sullivan is Co-Founder and CEO of Humoniq, which automates customer support for airlines end-to-end. Unlike chatbots, Humoniq automates even complex tasks, such as rebooking flights, across phone, email, and chat. This means airlines need far fewer agents, while customers get help much sooner. Humoniq is in production today, helping thousands of travelers. Todd and his Co-Founder, Will, previously built Flightfox, a $25M+ TMC specializing in complex group travel. Over more than a decade, they experimented extensively with ways to improve CX, ultimately using voice and text AI to automate customer support, including complex GDS operations.
Appearances:
WAF Day 1 @ 11:50
The New Aviation Stack: How AI & Autonomy are Reshaping Airport Operations and the Passenger Experience
The next leap in aviation won’t come from one breakthrough. It will come from eliminating friction across the system. This panel brings together technologies targeting the metrics airlines and airports care about most: turnaround performance, asset utilization, workforce productivity, operational efficiency, and passenger experience.
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