Effective 1 January 2021 the Lufthansa Group has appointed Heike Birlenbach as Senior Vice President Customer Experience. In that context she is acting as the top customer ambassador within Lufthansa Group designing and being responsible for the overall customer experience. This includes Customer...

Justin W. Bundick currently serves as director of the enterprise data science center for Southwest Airlines. Over the last six years, Justin established this practice and is responsible for driving business value through the use of advanced analytic techniques. Justin is also responsible for...

Distribution Director for Avianca Airlines. Over 24 years? experience in airline business including Revenue Accounting, Loyalty, Revenue Management, Finance, PSS and Distribution. Passionate about airline technology, new trends and evolution in customer experience. Enjoys serving others, adapt and...

Justin Erbacci was appointed Chief Executive Officer of Los Angeles World Airports (LAWA) in June 2020, after serving as Interim CEO from January 1, 2020. Previously, Justin served as Chief Operating Officer from August through December 2019. Prior to that, Justin served as Chief Innovation and...

Bar?? F?nd?k is the Chief Information Office (CIO) for Pegasus Airlines and after joining in 2017, Bar?? has led the airline?s digital transformation which launched in 2018.  This digital strategy is focused on investing in innovation and technology for operations, products and services with the...

Christina Foerster has been a member of the Executive Board of Deutsche Lufthansa AG since 1 January 2020. In her function as Chief Customer Officer, she is responsible for the business areas Customer, IT and Corporate Responsibility. After joining Brussels Airline as Chief Commercial Officer (CCO) ...

Serdar Gürbüz is Senior Vice President, Digital Innovation and Analytics Solutions at Turkish Airlines. In this role, he drives change, enable and support data driven transformation and technology driven innovation. He is helping the organization to achieve operational efficiencies, to increase...

Juha Järvinen is Chief Commercial Officer at Virgin Atlantic. He leads the Commercial function which includes Airline Commercial with network planning, joint venture with Delta and Air France- KLM, partnerships, revenue management & distribution, corporate and travel trade sales, Virgin...

Frédéric Kahane (54) is graduated from the ?Institut national polytechnique de Grenoble (France)?, and holds also a Master Degree in Aeronautics of ?Ecole supérieure des techniques aérospatiales (Paris)?. He joined Air France in 1990 and had several sales & commercial positions, mainly on the...

Kerstin Lomb joined SunExpress, a joint venture of Lufthansa and Turkish Airlines, as Chief Marketing Officer in February 2019. In her role, she is responsible for all marketing and communications related activities of the German-Turkish leisure carrier, which celebrated its 30 years anniversary in ...

Patrick is a French National who spend most of his professional career in Germany, the UK and the Middle East. He has over 30 years of Experience. He Started his Carreer with Air France at Frankfurt Airport where he spent nearly 10 years. In 1996 he joined Frankfurt Hahn airport as the EVP...

Nicolas Notebaert is a graduate of the Ecole Polytechnique (X 89), the Ecole Nationale des Ponts et Chaussées (Ponts 94) and holder of an MBA. Consultant to the World Bank in 1994, he held various positions in the Ministry of Infrastructure between 1995 and 2002, in the DDE (Departmental...

Jayne O?Brien is JetBlue?s Head of Marketing and Loyalty, responsible for the airline?s?brand,?marketing and advertising,?e-commerce, TrueBlue® loyalty program, as well as its highly awarded onboard product.? O?Brien joined JetBlue in 2020 bringing a wealth of global travel and marketing...

Ahmet Olmustur is Chief Marketing Officer of Turkish Airlines, responsible for marketing strategies, sales, revenue management, network planning, corporate communications and distribution channels. He has been working as the Chief Marketing Officer since May 2014. Also he is a member of board at...

Ingibjörg has over 15 years experience in the airline industry, working for Icelandair. There she has had various management roles. She was  Director of the Icelandair Saga Club, Icelandair's frequent flyer program, where she and her team implemented a new and more customer focused loyalty...

Kadri Samsunlu was born in 1968, he is one of the first graduates of ?zmir Science High School and completed his Bachelor of Arts degree in Economics at Bosphorus University in 1991. Samsunlu holds his MBA degree from the University of Missouri, USA. Samsunlu, had experience as the general...

Bruce Stamm is presently Senior Director, Application Development & Maintenance (ADM) and Artificial Intelligence at Air Canada. In this capacity, Bruce leads Air Canada?s AI practice in the design, development and maintenance of AI systems that support the business needs across the...

Keith Wallis has 2 5  years   of  experience  in the airline industry. He has held various positions in Operations, Product Management, and most recently in Distribution and Payments.     Mr. Wallis is Air Canada?s Senior Director, Distribution and Payments, where he  is responsible for  ...

Sarah Wittlieb has been in the industry since 11 years. Having studied International Management (M.A.) at universities in Munich and France she joined Munich Airport as Inhouse Consultant followed the position as Senior Manager Strategy. Sarah became Head of Innovation Management 2014 and rebuilt...

As Vice President Customer Journeys and Reward, Anthony is responsible for creating amazing experiences and end-to-end journeys for Virgin Atlantic?s customers, in line with the company?s  brand promise and vision to be the most loved travel company. Since joining Virgin Atlantic in 2016, Anthony...