Eylem Unlu | Inflight Service Manager
SunExpress

Eylem Ünlü is an Inflight Services & Operations Professional with a strong focus on customer experience, service consistency, onboard service delivery, and operational execution within airline environments. With hands-on experience in inflight services, catering coordination, onboard product planning, and cross-functional stakeholder alignment, Eylem focuses on ensuring that service concepts are not only attractive for passengers, but also practical and consistent in daily airline operations. His work sits at the intersection of customer expectations, crew usability, supplier feasibility, cost awareness, and operational simplicity. He is particularly interested in how data, customer insight, and collaboration across teams can support better onboard experiences without adding unnecessary complexity. As a speaker at the World Aviation Festival 2026, Eylem will contribute an operational perspective on elevating the onboard experience through service design, customer insight, and practical execution. His perspective is grounded in a simple principle: technology can enable the onboard experience, but consistent execution is what truly defines it.