Thomas Garrison | Enterprise Architect - Innovation and AI
Southwest Airlines
LinkedIn: https://www.linkedin.com/in/tomdgarrison/
Tom Garrison is an Enterprise Architect for Emerging Trends, Innovation, and AI at Southwest Airlines, where he focuses on how emerging technologies can shape the future of aviation. Over the past four years, he has worked at the intersection of innovation and enterprise architecture, helping translate early‑stage ideas into scalable, production‑ready capabilities. Tom partners closely with business and technology leaders to modernize how new technologies are evaluated, governed, and adopted. He also leads AI architecture efforts, including generative and agent‑based systems, with a forward‑looking focus on autonomy, intelligence, and the next evolution of airline operations.
Appearances:
WAF Day 1 @ 14:05
Panel: What does innovation actually look like inside aviation today?
- How are we structuring innovation today – venture arms, incubators, partnerships or internal labs?
- Where are airlines and airports seeing the most meaningful progress: operations, customer experience, sustainability or commercial models?
- How do we avoid ‘innovation theatre’ and move promising pilots into scaled deployment?
- What role should startups play in aviation’s innovation ecosystem – and where do collaborations still struggle?
- How do we structure collaboration for results?
- Looking ahead, which emerging technologies or business models are most likely to reshape aviation over the next decade
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