Agnieszka Skoczypiec | Senior Director, Travel & Aviation Solutions
TransPerfect International LLC

Agnieszka Skoczypiec is Senior Director, Travel & Aviation Solutions at TransPerfect. She works with airlines on multilingual customer experience, digital content operations and AI-enabled service models across the traveller journey. With over 17 years at TransPerfect, Agnieszka helps airlines improve how they communicate with customers across markets, languages and channels, from websites and apps to contact centres and customer care. Her work focuses on helping airlines combine AI, technology, automation and human expertise to improve and customer experience, speed, cost control at scale.