Zachary has 15 years’ experience leading commercial transformation projects at airlines around the world. In his current role, Zachary facilitates dialog with ATPCO’s airline and technology partners, helping to make modern airline retailing a reality. His special focus areas include deployment of airline rich content, pricing and revenue management automation, and distribution modernization. Before this role, Zachary filled several roles at ATPCO in account management, consulting services, analytics, and marketing. As an American based in Europe, Zachary is an avid traveler who enjoys discovering new destinations with his family. In addition to his native English, Zachary also speaks fluent German and conversational Russian, Spanish, and Hungarian.
· What IT and process shifts are needed to deliver Offers & Orders?
· Moving beyond EDIFACT and legacy PSS towards flexible, order-driven architectures
· What does order management transformation mean for airline operations and servicing?
· Leveraging AI and dynamic pricing to deliver offers without booking classes and fare rules
· Looking ahead - what will airline IT need to enable the next era of Offers & Orders?
· Despite growing industry focus, why is offer/ order adoption lagging, and what are the practical first steps? Where’s the ROI?