LUISA MARTINEZ | Customer Protection Center Head Manager
Aeromexico

Luisa Martinez Moreno is a senior operations leader at Aeromexico, focused on redefining disruption management in aviation. She operates at the core of airline operations, connecting OCC, crew tracking, dispatch, and customer experience to drive real-time, data-led decisions that directly impact recovery performance and passenger outcomes
.
With a career spanning aviation, manufacturing, and energy, Luisa brings a cross-industry perspective to complex, high-stakes operational environments. Her experience across Aeromexico, Shell & Quaker State, and ExxonMobil reflects a consistent track record of transforming large-scale operations into more agile, efficient, and customer-centric systems.

She is a strong advocate for breaking down operational silos and embedding customer impact into every operational decision, helping redefine how resilient, disruption-ready airlines operate today.