Carlos Faxas | Director, eCommerce & Digital Product
Air Canada

Carlos Faxas, Director, eCommerce & Digital Product, Air Canada

Carlos Faxas is the Director of Digital Product for Air Canada’s eCommerce channels. He has spent over 15 years in the travel industry across various roles including Customer Experience, Mobile, and Digital Innovation. In his current position, Carlos is responsible for leading Air Canada’s product strategy and vision across their customer-facing digital channels including aircanada.com, Air Canada mobile app, and kiosks. In addition to existing digital channels, he is responsible for identifying and leveraging new and emerging technologies that can enable new experiences for Air Canada customers.

Appearances:



World Aviation Festival Day 1 @ 15:10

Panel: How can we further empower customers using omni-channel digital self-service and touchless technology throughout the journey?

last published: 30/Jun/22 11:05 GMT

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