Tom Kelly | Director of Ground Operations
Ryanair

Director - Ground Operations @ Ryanair.

Appearances:

Who truly owns passenger data across the journey - and how does that ownership shift between booking, airport and arrival?
What is the real commercial upside of sharing data, and which joint revenue opportunities (retail, e-commerce, ancillaries) depend on it?
Where do competitive sensitivities, loyalty programmes and margin pressures still block deeper collaboration?
Can airports build meaningful data platforms without airlines, or is joint architecture across airlines, alliances and groups of airports essential?
Looking ahead, will passenger data sit in collaborative platforms or remain siloed within airline and airport ecosystems?