Viktor Forsman is the founder of CrewLM and an independent consultant based in Hong Kong, working at the intersection of crew optimisation and AI. With more than 15 years of experience across both airline and vendor environments, he has deep expertise in crew scheduling, bidding, fatigue risk management, and union negotiations. His focus is on how AI can improve productivity and decision support without losing sight of the crew-facing consequences of planning choices. He is particularly interested in making complex optimisation systems more transparent and usable for the people who rely on them every day.