malek Trimeche | Consultant
Malek Trimeche

I am an independent aviation advisor based in Paris, specialising in IROPS management and operational Customer Experience. I spent 8 years at Transavia (Air France-KLM Group), leading customer experience on the ground across disruption management, baggage policy and customer satisfaction. With an aeronautical engineering background and a decade of operational experience in commercial aviation, today I help airlines and travel tech companies turn disruption from a cost centre into a moment of customer loyalty.