Emre Devrim | Product & Customer Experience Manager
AJet

Emre Devrim is a customer experience and commercial aviation executive at AJet, reporting directly to the Chief Commercial Officer. He leads a multidisciplinary team of 65 professionals across Product Management, Inflight Sales, Customer Experience, BPO Management, and Civil Aviation and Operational Processes. With extensive experience across the aviation ecosystem—including roles at AJet, SunExpress, Pegasus Airlines, and Istanbul Sabiha Gökçen International Airport—Emre brings together airline, airport, digital, and operational perspectives. His work focuses on transforming passenger needs into scalable solutions that strengthen customer satisfaction, commercial performance, and operational efficiency. At AJet, he has led major transformation initiatives across the passenger journey, including the in-house development of the Buy-on-Board business model, expansion of ancillary products, lounge and inflight connectivity programmes, digital customer experience projects, and customer communications. Under his leadership, annual product revenue increased sixfold within one year. Emre is passionate about building human-centred travel experiences, developing high-performing teams, and delivering sustainable value through data-driven innovation and cross-functional collaboration.