Sheryl Lee | Senior Manager- IRROPS Programs & Strategy
United Airlines

Sheryl is a leader of a team that drives strategic initiatives that improve the way that customers get on their way again during a delay, cancellation, or misconnect. She is the business owner of the customer experience on the United app and united.com for any customer who has experienced a disruption, continually improving the ability for customers to get the information that they need and get on their way again as quickly as possible.  She also owns United's customer compensation strategy, leading a team that makes it right for our customers when things go wrong, identifying new technology and processes to enable digital and seamless compensation programs.