Alex Goman | Principal Consultant
STS Aero

WAF Day 1 @ 10:00

Panel: Mitigating the impact of disruption: How tools such as predictive modelling and real-time information are changing the game

• How far can predictive modelling and real time data go in reducing the impact of disruption today?
• Making smart decisions with AI scenario modelling: reducing impact on airplane misalignment and impact for customers
• Learning the lessons of disruption events: what tools can really reduce the impact of disruption across the network?

Manjinder Singh, Head of Airline Data Science & Analytics, TUI Group

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Manjinder Singh / Panel: Mitigating the impact of disruption: How tools such as predictive modelling and real-time information are changing the game

Manjinder Singh, Head of Airline Data Science & Analytics,
TUI Group

Manjinder leads data strategy and analytics at TUI Airlines, bringing over 17 years of experience across the aviation spectrum—from legacy carriers (Emirates), low-cost (Vueling), and cargo (DHL Express) to integrated holiday providers (TUI). He specializes in applying AI, machine learning, and...

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Ivan Baruta, Innovation Project Manager, Eurocontrol

Michael Clarke, Director - Product Strategy, Flightscape (Powered by CAE)

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Michael Clarke / Panel: Mitigating the impact of disruption: How tools such as predictive modelling and real-time information are changing the game

Michael Clarke, Director - Product Strategy,
Flightscape (Powered by CAE)

Michael Clarke brings more than 30 years of experience across the airline industry, with deep expertise in research and development, product design and launch, product management, and sales engineering. He specializes in applying information technology, operations research methods, and advanced...

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Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Panel: Mitigating the impact of disruption: How tools such as predictive modelling and real-time information are changing the game

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 1 @ 12:20

Panel: How are airlines augmenting real-time decision-making capabilities with agentic AI & data driven insights?

Sadaqat Ali Soomro, VP Strategy & Innovation, Qatar Airways

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Sadaqat Ali Soomro / Panel: How are airlines augmenting real-time decision-making capabilities with agentic AI & data driven insights?

Sadaqat Ali Soomro, VP Strategy & Innovation,
Qatar Airways

Sadaqat Ali Soomro is a senior aviation executive with over 20 years of experience in airline operations, strategic planning, and the integration of data-driven technologies to improve efficiency and resilience. As Vice President Strategy & Innovation at Qatar Airways, he leads a diverse...

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Suzanne Williamson, Managing Director, Integrated Operations Center, American Airlines

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Suzanne Williamson / Panel: How are airlines augmenting real-time decision-making capabilities with agentic AI & data driven insights?

Suzanne Williamson, Managing Director, Integrated Operations Center,
American Airlines

Suzanne Williamson leads our Integrated Operations Center teams in planning and executing the daily schedule for American. Her IOC teams coordinate the operational plan and disruption recovery across 6,000 mainline and regional flights carrying over 600,000 travelers each day. They include our IOC...

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Rob Miller, SVP Business Development, TACONNECTIONS

Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Panel: How are airlines augmenting real-time decision-making capabilities with agentic AI & data driven insights?

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 1 @ 13:35

Fireside chat: Investing in Proactive Customer Care to improve experiences for our customers at BA

Finola OSullivan, Head of Customer Retention, British Airways

Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Fireside chat: Investing in Proactive Customer Care to improve experiences for our customers at BA

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 1 @ 14:05

Can Airlines re-envision disruption as a moment to increase customer loyalty

• Anticipating customer needs & expectations effectively during disruption
• The role of self-service options in empowering stranded customers and where are colleagues necessary?
• Beating customer expectations: is it possible to impress during disruption?

Finola OSullivan, Head of Customer Retention, British Airways

Heida Njola Gudbrandsdottir, Director Customer Experience, Icelandair

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Heida Njola Gudbrandsdottir / Can Airlines re-envision disruption as a moment to increase customer loyalty

Heida Njola Gudbrandsdottir, Director Customer Experience,
Icelandair

Heida Njola Gudbrandsdottir is Director of Customer Experience at Icelandair, where she works across customer experience, product strategy and service development. She brings a strong aviation background to the role, having previously held senior leadership positions in Icelandair’s...

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LUISA MARTINEZ, Customer Protection Center Head Manager, Aeromexico

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LUISA MARTINEZ / Can Airlines re-envision disruption as a moment to increase customer loyalty

LUISA MARTINEZ, Customer Protection Center Head Manager,
Aeromexico

Luisa Martinez Moreno is a senior operations leader at Aeromexico, focused on redefining disruption management in aviation. She operates at the core of airline operations, connecting OCC, crew tracking, dispatch, and customer experience to drive real-time, data-led decisions that directly impact...

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Gemma Maidlow, Head of Product Solutions, 15below

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Gemma Maidlow / Can Airlines re-envision disruption as a moment to increase customer loyalty

Gemma Maidlow, Head of Product Solutions,
15below

Over the last 15 years, Gemma has headed up a number of departments across 15below including Support, Account Management, and most recently Product Solutions. Gemma has worked with many of the world’s top airlines including Ryanair, British Airways, and JetBlue, to develop 15below's...

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Viktoriya Soubra, Sales Director, iCoupon

Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Can Airlines re-envision disruption as a moment to increase customer loyalty

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 1 @ 16:20

Panel: How can airlines deliver a supportive experience for customers through disruption, leveraging technology

Saleh Bukhari, GM Sales Strategies and Distribution, Saudia airlines

Tara Spielhagen, Co-Founder & CEO, Swiipr Technologies Ltd

Ashley Seed, Chief Commercial Officer, CMAC Group

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Ashley Seed / Panel: How can airlines deliver a supportive experience for customers through disruption, leveraging technology

Ashley Seed, Chief Commercial Officer,
CMAC Group

Ash is the Chief Commercial Officer at CMAC Group - behind the leading self-service tools and managed support for solving passenger disruption.With 15 years in the industry, Ash is passionate about driving customer and commercial success.This includes helping airlines (and other industries) to...

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Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Panel: How can airlines deliver a supportive experience for customers through disruption, leveraging technology

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 2 @ 13:20

Panel: Creating safe & effective foundations for AI transformation within the airline

• What are the priorities for leaders who are focused on creating a safe & reliable AI frameworks?
• Building safety into the core of AI usage in Aviation: balancing innovation with risk integrity
• How can Airlines best measure the quality and sophistication of their AI maturity?
• Building today with tomorrow’s technology innovation in mind: how can leaders build IT platforms in a fast paced tech space

Ben Dias, Chief AI Scientist, IAG

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Ben Dias / Panel: Creating safe & effective foundations for AI transformation within the airline

Ben Dias, Chief AI Scientist,
IAG

As Chief AI Scientist at IAG, Ben Dias leads a community of talented cross-functional AI teams maximising the RoI of the Group’s investments in AI. Previously having worked at easyJet, Royal Mail, Tesco and Unilever, Ben has over 20 years’ experience in using AI to solve real-world problems in an...

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Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline

Kevin Lynn, Director – Crew Scheduling Technology, United Airlines

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Kevin Lynn / Panel: Creating safe & effective foundations for AI transformation within the airline

Kevin Lynn, Director – Crew Scheduling Technology,
United Airlines

Kevin is the Director of Strategy & Advanced Analytics at United Airlines, supporting pilot, flight attendant, catering, and other corporate business groups. With over 10 years of progressive leadership experience at United, Kevin has crafted a unique business support model that combines...

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Charu Jain, SVP, Merchandising and Innovation, Alaska Airlines

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Charu Jain / Panel: Creating safe & effective foundations for AI transformation within the airline

Charu Jain, SVP, Merchandising and Innovation,
Alaska Airlines

As the senior vice president of merchandising and innovation, Charu Jain serves as a change leader driving strategy and execution for both employee and guest-facing innovation along with taking Alaska Air Group to the next  level with merchandising our products and services and managing our...

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Dmytro Baikov, VP of AI, DataArt

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Dmytro Baikov / Panel: Creating safe & effective foundations for AI transformation within the airline

Dmytro Baikov, VP of AI,
DataArt

Dmytro Baikov is the Vice President of AI at DataArt and a seasoned expert with over 10 years of experience in AI and ML. He leads the development of advanced AI/ML and Generative AI solutions that address complex business challenges, delivering tangible outcomes and driving operational excellence...

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Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Panel: Creating safe & effective foundations for AI transformation within the airline

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 2 @ 16:25

Panel: Sharing insights into embedding Agentic AI across the Aviation business

Sameh Ben Fredj, Lead Data Scientist, Emirates

Shivaprasad Nayak, Head of Data and AI Architecture, easyJet

Ihsan Bari, Head of Contracts & Performance, ETIHAD AIRWAYS

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Ihsan Bari / Panel: Sharing insights into embedding Agentic AI across the Aviation business

Ihsan Bari, Head of Contracts & Performance,
ETIHAD AIRWAYS

Ihsan Bari is currently Head of Contracts & Performance at Etihad Airways with a focus on engineering & maintenance. With experience in driving digital transformation, Ihsan has spear-headed complex transformations and introduced AI, ML and RPA into commercial operations. Ihsan brings more...

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Georg Reuber, Head of GenAI, Lufthansa Industry Solutions

Sunny Rekhi, Forward Deployed Engineering CTO, Decagon AI, Inc.

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Sunny Rekhi / Panel: Sharing insights into embedding Agentic AI across the Aviation business

Sunny Rekhi, Forward Deployed Engineering CTO,
Decagon AI, Inc.

Sunny Rekhi is CTO of Forward Deployed Engineering at Decagon, where he leads the teams deploying enterprise-grade AI agents for some of the world's leading airlines and travel brands. He works directly with Decagon's largest customers, helping turn agentic AI into production-grade customer ...

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Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Panel: Sharing insights into embedding Agentic AI across the Aviation business

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 3 @ 12:45

Panel: Discussing the challenges of driving successful strategic AI adoption, impactful solutions and evaluating the financial return

• How can airlines lay the foundations for effective AI implementation in a rapidly evolving ecosystem?
• Working across the business to evaluate impactful opportunities for AI powered solutions to change the game
• How are airlines planning to scale data-science powered innovation effectively?

Ivan Karlovic, Director of data, analytics, and AI, Norwegian

Kumar Abhishek, Director Data Science, JetBlue

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Kumar Abhishek / Panel: Discussing the challenges of driving successful strategic AI adoption, impactful solutions and evaluating the financial return

Kumar Abhishek, Director Data Science,
JetBlue

Kumar Abhishek is the Director of Data Science at JetBlue Airways. Since joining a year ago, Kumar has led the Data Science and Advanced AI Engineering teams across the enterprise, partnering with business divisions to drive the data strategy and further the JetForward initiative. Prior to joining...

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Kushal Pasari, Director - AI/ML Engineering & Platforms, United Airlines

Tauseef Khan, Manager of Data & AI, Air Canada

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Tauseef Khan / Panel: Discussing the challenges of driving successful strategic AI adoption, impactful solutions and evaluating the financial return

Tauseef Khan, Manager of Data & AI,
Air Canada

Tauseef Khan is a Manager, Data & AI at Air Canada with more than 20 years of experience leading enterprise business intelligence, analytics, data governance, and digital transformation initiatives across the airline, healthcare, pharmaceutical, renewable energy, and consulting...

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Oana Savu, Chief Growth Officer, Ink Innovation

Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Panel: Discussing the challenges of driving successful strategic AI adoption, impactful solutions and evaluating the financial return

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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WAF Day 3 @ 14:30

Sharing achievements and learnings from rapid innovation with AI: what solutions progressed beyond POC?

Mark Wallace, Head of Data Science, easyJet

Şeniz Gayde Ayata, Vice President Data & AI, Turkish Airlines

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Şeniz Gayde Ayata / Sharing achievements and learnings from rapid innovation with AI: what solutions progressed beyond POC?

Şeniz Gayde Ayata, Vice President Data & AI,
Turkish Airlines

Şeniz Gayde Ayata is the Director of Data & AI at Turkish Technology, where she leads enterprise AI and data initiatives supporting the Turkish Airlines ecosystem.With more than 20 years of experience in data, analytics, and artificial intelligence, she has led large-scale transformation...

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Murali Karthik, Head of EA, Governance, Data & AI, Agentic COE, Air India

Moderator: Alex Goman, Principal Consultant, STS Aero

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Alex Goman / Sharing achievements and learnings from rapid innovation with AI: what solutions progressed beyond POC?

Alex Goman, Principal Consultant,
STS Aero

Alex captures insight, develops strategy and shapes business plans for Airlines, Airports, Regulators and ANSPs. Alex combines deep sector expertise, bespoke models and agile problem solving to help clients improve performance, cut cost, and grow revenue. With over 18 years of experience, his...

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