15below

Gold Sponsor

15below is the global leader in operational passenger communication for the aviation industry. As passenger expectations continue to rise, communication now defines the relationship between travel brands and their passengers. 

Our platform helps airlines and airports deliver clear, timely and personalised communication, using automation and AI to give passengers more ways to get the information, answers and support they need throughout their journey. By bringing greater control, consistency and intelligence to every digital touchpoint, our solutions help protect trust, reinforce brand voice and reduce pressure on operational and customer service teams. 

The result is lower operating costs, fewer avoidable contacts, faster recovery when plans change, improved CSAT and NPS, and ultimately stronger customer loyalty. 
 

Resources: 
eGuide - Using the right tool for the job 
Understand why CRM and marketing platforms often fall short for operational passenger communication, and what airlines should look for in a purpose-built alternative. 

Case Study eGuide - Brussels Airport: Transforming how passenger information is delivered 
See how Brussels Airport automates 98% of passenger enquiries using conversational AI, while giving travellers real-time information and self-service support. 

Webinar | Scaling communication alongside operational demand: The Norwegian and 15below partnership 
Hear how Norwegian scaled passenger communication over a 20-year partnership, using better coordination and self-service to manage disruption more effectively. 

White paper - The future of disruption communications (2026 edition) 
Explore why fragmented communication creates cost and operational pressure, and how leading airlines are creating a more coordinated approach to disruption recovery. 

eGuide - Taking the stress out of irregular operations 
A step-by-step guide to managing IROPS more confidently, from reducing manual processes to keeping teams in control when disruption hits. 

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