At 15below, we specialise in putting customer experience at the heart of what airlines do - through personalised passenger communications and automated passenger management.
Whether you’re managing widespread disruption and IROPS, sending day-to-day operational messages such as Itineraries and Receipts or Boarding-passes, or targeting ancillary products in pre-trip personalised messages, the 15below platform helps you keep your customers informed and connected every step of the way. Each notification we send is personalised and targeted using the passenger’s local language, booking data and CRM data and sent using their preferred channel - including email, SMS, automated voice, mobile app push and social media.
From personalised delay communications understanding that a passenger is travelling with children, is a frequent flyer or is connecting on to another flight (and tailoring the message accordingly) to schedule changes impacting hundreds of thousands of passengers, the 15below platform provides airlines with the capability to manage the customer in a fully automated, yet hyper-personalised way.
We work with more than 50 of the world’s most successful airlines including Cathay Pacific, British Airways, Ryanair, Qantas, Norwegian, SWISS and Lufthansa, providing them with the technology to stay connected to their passengers throughout their journey – from booking to arrival and beyond. Our platform sends over two million notifications every day, in real-time, connecting airlines with more than 800 million passengers each year.