London, 4 - 6 September 2019

Schedule

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Sep 408:50
Conference pass

Visionary Keynote from Virgin Galactic: Taking long haul travel above the atmosphere

Keynotes
  • How do Virgin Galactic plan to revolutionise commercial travel by taking space tourism to the masses?
  • What are the key aspects of the customer experience when travelling as a space tourist?
  • Can Virgin Galactic prove the business model and begin to transport passengers with the safety and regularity of acommercial airline?
  • Why should airlines and airports pay close attention to this new type of commercial travel?
Sep 409:24
Conference pass

Chairman's Introduction

Payments
Sep 409:25
Conference pass

How Air New Zealand has retained a challenger brand mentality to set themselves apart from larger competitors on a global stage?

Aviation Marketing
  • How Air New Zealand do things differently to deliver campaigns and content that connects with customers
  • Using guerrilla marketing to stimulate new opportunities and create global brand awareness
  • Investing heavily across the customer journey into products and services and taking a multi-dimensional approach
Sep 409:25
Conference pass

How airlines can create lucrative new business models from in-flight entertainment and connectivity?

IFEC
  • The digital passenger is driving strong demand for a more dynamic model – How do we deliver it?
  • What are the various models that have been tried and where are the big wins?
  • Where will the additional revenue come from – Advertising, ancillary sales, commercial partnerships?
Sep 409:25
Conference pass

Exclusive keynote interview: How smart Data Analytics can benefit passenger satisfaction and airport management

Airport T.EX
Fraport CEO Stefan Schulte will sit down to discuss the vast digital analysis that supports one of Europe’s largest airports and their growing portfolio. Stefan will share how Germany’s aviation frontrunners leverage big data to feedback into regular operations and strategy decisions in one of the world’s biggest hubs
Interviewee: Stefan Schulte, Chief Executive Officer, Fraport Ag
Interviewer: Ben Thompson, Journalist, BBC
Sep 409:25
Conference pass

Defining the future of payments at IATA

Payments
  • How new technologies and regulations shape the development of payments in the aviation industry?
  • Distribution and Payments, hand-in-hand strategies to match your customers’ needs and increase your business
  • What is the best answer to a complex payments landscape? Providing flexible, simple and easy options for customers
Sep 409:30
Conference pass

The European Aviation Network is live and flying – Discover how it will revolutionise European inflight connectivity

IFEC
  • What are the key challenges for the European airlines and why the EAN is uniquely positioned to solve them
  • How the EAN is terrifically changing the passengers experience and behaviours
  • Where incremental revenue streams and operational savings come from – EAN brings to airlines the highest and fastest return on investment
Sep 409:30
Conference pass

China aviation market outlook: major issues, trends and key drivers for

IAR China Summit
Zheng Lei, President, IAR - Institute for Aviation Research
Sep 409:40
Conference pass

Airport IT Insight Keynote interview

Airport T.EX
As CEO of SITA, industry leader Barbara Dalibard has a unique perspective from the very top of technology implementation across the aviation sector. Barbara will talk about the latest trends effecting the industry and how SITA’s holistic vision of airport touchpoints is set to help airports digitally transform their operations.
Interviewer: Ben Thompson, Journalist, BBC
Sep 409:45
Conference pass

How do we eliminate friction from the consumer in their travel journey?

Aviation Marketing
  • Friction can lose you customers as expectations continue to rise in line with technology
  • Join Facebook to hear about a zero-friction future in Aviation
Sep 409:45
Conference pass

Safe with (Paysafe)cash: the role of cash in the future of payments

Payments
  • Why is cash payment still a key payment option for customers in Europe and around the world?
  • Offering a safe way to pay online to attract security seekers
  • Ensuring that you cater for all customers with risk free payment options
Sep 409:55
Conference pass

Exclusive keynote interview: The future of aviation in Istanbul - scaling up to 120 million passengers per year

Airport T.EX
The world’s latest megahub has smashed records for development and is now in its final phases to increase capacity to 120 million passengers per year. CEO Kadri Samsunlu will come to the Aviation Festival to talk about the crucial impact digital technology will play in Istanbul Airport’s drive to be the busiest airport in the world.
Sep 410:00
Conference pass

Aer Lingus Brand Transformation Story: Becoming a true international carrier

Aviation Marketing
  • What were the research phases used to create a new Aer Lingus brand that reflects modern Irish society?
  • What are the subtle differences that define a low cost and a full-service airline brand?
  • How do you impose your new brand throughout the passenger journey including digital touch points?
Sep 410:00
Conference pass

How has high speed connectivity changed passenger’s expectations and behaviours on board?

IFEC
  • Focussing on passenger data and research to deliver a successful customer centric connectivity model
  • What are the ancillary revenue opportunities that are emerging from ubiquitous connectivity on board?
  • How can utilise customer data from on board connectivity to save costs?
Sep 410:00
Conference pass

The future of payment methods

Payments
  • How will NDC affect payment methods?
  • Direct payments: how can airlines facilitate this?
  • Is blockchain going to revolutionise payments?
Sep 410:00
Conference pass

Panel discussion: How do consumer trends, economic growth and government policy in China impact the Chinese aviation market and the future trends?

IAR China Summit
  • How does the aviation policy affect the strategy and development of major Chinese airlines and airports?
  • How do consumer trends and economic growth impact the Chinese aviation market?
  • How will China’s “One Belt and One Road Initiative” affect the aviation market in both the short and long term?
Moderator: Xiaowen Fu, Professor, IAR - Institute for Aviation Research
Rocky Wang, VP - Marketing, China West Airlines
Sep 410:10
Conference pass

Keynote Interview: Digital technology across VINCI Airports' global portfolio

Airport T.EX
Interviewee: Nicolas Notebaert, Chief Executive Officer, VINCI Airports
Interviewer: Ben Thompson, Journalist, BBC
Sep 410:15
Conference pass

Marketing for one of America’s most beloved brands in the 21st Century

Aviation Marketing
  • Building a formidable digital presence through mobile
  • Driving additional revenue through loyalty
Sep 410:25
Conference pass

The rise and rise of Hamad International Airport and the key digital technology behind this transformation

Airport T.EX
Badr Al Meer will share HIA's insight into the Gulf's latest aviation powerhouse. Hamad have consistently ranked among the finest airports in the world thanks to outstanding technology implementation, we will hear how this has been achieved and where the future lies for Qatar.
Sep 410:40
Conference pass

What is the role of the hyper-personalised journey in the technology rich airports of the future?

Airport T.EX
  • How can we transform our airports using innovation and digital technology to ensure that we are ready to welcome the passenger needs of tomorrow?
  • Low hanging fruit: which touchpoints in the passenger journey should we look to evolve first?
  • What is the future role of biometrics and how can we overcome the hurdles that remain?
  • Where are potential collaboration points for airports and airlines?
Moderator: Ben Thompson, Journalist, BBC
Stefan Schulte, Chief Executive Officer, Fraport Ag
Nicolas Notebaert, Chief Executive Officer, VINCI Airports
Sep 411:30
Conference pass

Mobile First - Why future airline growth will be dependent on mobile and on a smart & seamless digital experience?

Aviation Marketing
  • Strategic imperative to achieve high customer satisfaction in the digital world, in addition to the physical world
  • How mobile is rewiring consumers habits and what that means for airlines
  • How data insights and UX research enable designing a personalized and seamless digital experience
  • The power of smart technologies and the need to invest in digital platform simplicity & performance
Sep 411:30
Conference pass

TAP Case study: How TAP are delivering a unique and engaging customer experience on board through personalisation`

IFEC
  • Integrating with the airlines digital ecosystem and expanding on your on board functionalities
  • Engaging with customers throughout the flight with suggestions, partnerships and in destination content
  • Letting passengers self-select content, ancillaries and experiences
Miguel Ferreira, Ifec Manager, TAP Portugal
Sep 411:30
Conference pass

Heathrow’s digital offering. How are we leverging digital technology for an optimised curb to gate experience fit for today’s always connected traveller?

Airport T.EX
  • Building intelligence into our infrastructure to maximise capacity and passenger flow
  • Is there a limit to how smart should airports become?
  • How can we balance non-aeronautical revenue generation with an outstanding passenger experience?
Sep 411:30
Conference pass

Managing Customer Payments at KLM

Payments
  • Managing payments effectively at KLM: how have we optimised this department across finance, technology and retail?
  • Managing the digital platform for our MDP network to drive growth with new technologies
  • Implementing UK Open order banking as a first: what impact has this had on our business?
Sep 411:30
Conference pass

Accelerating change and understanding the long-term impacts of AI & machine learning

AI Viation
  • Creating a dedicated technology team and centre of excellence at Scandinavian Airlines
  • Rolling out automation programmes that use artificial intelligence across airline operations
  • Ensuring the quality and quantity of data sets to fuel machine learning
Sep 411:30
Conference pass

Interview: Air China

IAR China Summit
From a competitive perspective, what are the implications of Beijing’s new airport for Air China? How would Air China adapt their strategies to compete against China Southern and China Eastern in the Beijing market?
Interviewee: Zhihang Chi, VP North America, Air China Limited
Sep 411:45
Conference pass

PRODUCTS. NOT PROJECTS. Breaking the airline cycle of chasing industry innovation in direct channel sales and online customer acquisition, and executing best-in-class Fare Marketing strategies

Aviation Marketing
  • Fare Marketing is most effective way for airlines to achieve their direct sales, customer acquisition, and merchandising goals; however, Fare Marketing is a major technical challenge for airlines to execute
  • Airlines continue the failing pattern of pursuing Fare Marketing (and other innovative digital initiatives) through lengthy projects demanding consider in-house resources, vendor expenses, consultant expertise, and unpredictable upfront and ongoing costs
  • This pattern ensures that airlines are always behind the standards of innovation set by major OTAs
Sep 411:45
Conference pass

Airport Digital Transformation: How Germany’s International Airports have invested in the management of their technical infrastructures

Airport T.EX
  • Coping with the demands of the Digital Passenger
  • What is infrastructure transparency and why it matters at airports
  • What it means to treat your network infrastructure as a strategic asset
Sep 411:45
Conference pass

Tech-lead innovations and AI in operations

AI Viation
  • Enhancing turn-around processes using AI and machine learning
  • Using computer-vision detection tools successfully
  • Optimising runway performance
Sep 411:50
Conference pass

The fusion of Inflight digital services with connectivity

IFEC
  • Benefits of the fusion between IFE with connectivity: new services and new revenues;
  • Controlled platforms: What are controlled platforms and where should be used;
  • Strategy: When and how to adopt?
Sep 411:50
Conference pass

A New Way to Pay

Payments
  • The increasing importance of payments for the customer journey in travel
  • Drivers behind the rise of Alternative Payment Methods
  • What does PSD2 mean for travel payments?
Sep 412:00
Conference pass

Decoding Decisions

Aviation Marketing
Technology has enabled advertisers to reach consumers at any number of moments within a purchase journey, and provided them with dozens of contextual signals to read. Digital marketing has naturally become hyper-rational. But human behaviour is often irrational - as behavioural economics has made clear. In order to design more relevant, more effective marketing we need to better understand how and why these irrational decisions are made. This research aims to leverage the latest thinking in behavioural economics, as well as primary research across flights, to better understand consumer decision-making and the role played by different media.
Sep 412:00
Conference pass

How can we use a combination of IoT-fuelled platforms and data analytics to give the insight demanded by today’s airports?

Airport T.EX
  • The strategy we have designed to deliver valuable insights to the aviation industry,
  • Building the advance IT infrastrucutre needed to manage the rapidly increasing capacity.
  • How can we then provide the applications and digital offering that give a high quality passenger experience?
Sep 412:00
Conference pass

How data sharing, and digitally enabled collaboration are reshaping the aviation industry

AI Viation
  • Reflecting on our key findings and success factors a few years into our industry’s digital transformation
  • Technology is only a part of it, a real business and mind set transformation is the key to achieve digital continuity (eg. Skywise)
  • Broader context leads to better decisions: collaboration with proper governance and security creates shared value
Matthew Evans, Head of Skywise program and Analytics Accelerator, Airbus
Sep 412:00
Conference pass

Building a big data and analytics capability for airlines in China

IAR China Summit
    airlines want to expand their big data and analytics capability. Learn how to:
  • Outline the fundamental processes and steps required
  • Launch and implement a big data and analytics programme
  • Unlock the power of data in your airline
Sep 412:05
Conference pass

Rolling out connectivity at Air France – Ensuring that your proposition makes sense for the customer

IFEC
  • Creating a consistent and personalised on board experience through connectivity
  • Adding value to your passengers and crew through data analytics and digitalisation
  • Using connectivity to expand your on-board retailing proposition
Sep 412:10
Conference pass

How can airlines implement payment methods to facilitate seamless booking and upgrade experiences for customers?

Payments
Themes include:
  • Managing the costs for airlines: are there unexplored opportunities for airlines to manage fees creatively?
  • Ensuring customers can pay easily to increase spend: how can this realistically be achieved across so many touch points?
  • Minimising the risk of fraud as digital payments across all channels grow
Sep 412:15
Conference pass

The evolution of mobile first marketing – What is the next step in how we use data, insights and digital to deliver more contextualised and inspirational marketing to our customers?

Aviation Marketing
  • What are the current challenge for airlines brands when it comes to capturing and inspiring customers?
  • Rethinking airline marketing – Airlines don’t have an ongoing relationship with most customers so how do you keep that emotional connection and drive loyalty?
  • Are we seeing more of a evolution rather than a revolution when it comes to personalisation?
  • What role will technologies such as voice, artificial intelligence, machine learning, VR and AR play for marketeers in the coming years?
Sep 412:15
Conference pass

How are we leveraging robotics, computer enhanced processes and machine vision to build a digital ready hub at Helsinki?

Airport T.EX
  • Developing a digital image of our terminal through machine vision, passenger flow & heatmap analysis
  • Providing transparency on real time assets such as aircraft turnaround process for improved OTP
  • How we have used our terminal as a hub for 5G telecoms to test the potential of rapid comms and robotics
Matti Lehto, Head Of Digital Operations, Finavia Corporation
Sep 412:15
Conference pass

Panel: How will AI & data-driven techs continue to shape the future of aviation?

AI Viation
  • How can airlines create a strategy to adapt to and embrace AI, machine learning and other new technologies?
  • What are the key challenges of implementing artificial intelligence in operations and how can they be overcome?
  • Which technologies will most influence operations and enableautomation in the future?
Moderator: Matthew Evans, Head of Skywise program and Analytics Accelerator, Airbus
Thomas Wittmann, Head Of Information Technology Domain Digitalization, Innovation And Architecture, Lufthansa
Sep 412:15
Conference pass

Panel discussion: Chinese airlines’ international expansion and the way forward for greater collaboration between Chinese and international airlines/airports

IAR China Summit
  • At a speed the world has never seen before, Chinese airlines have opened over 70 new intercontinental routes since 2013. Will the recent economic slowdown put a brake on rapid Chinese airline expansion?
  • Chinese carriers now have dominant share in China-US, China-Europe and China-Australia markets. Is this trend likely to continue into the near future?
  • What is limiting international airlines access to China’s key markets? What obstacles are there to greater collaboration between Chinese and international airlines? What is the way forward for win-win partnership?
Moderator: John Grant, Senior Consultant, IAR - Institute for Aviation Research
Zhihang Chi, VP North America, Air China Limited
Zhihua Yang, Vice President Marketing, Tianjin Airlines
Sep 412:25
Conference pass

Digitalization in air travel

IFEC
  • How can the aircraft become a part of the digital journey
  • Key technology needed to achieve this
  • The role of connectivity and Inflight entertainment platforms
Sep 412:30
Conference pass

How can we best use partners and airlines to build a seamless curb-to-gate experience for passengers?

Airport T.EX
  • Where can airports and airlines innovate and how are we overcoming the traditional challenges of collaboration in aviation?
  • The increasing importance of a digital offering in all areas of the airport for seamless capacity optimisation.
  • How cansophisticated technology changethe way we build the passenger experience
Sep 412:40
Conference pass

How you can deliver an IFEC system that makes your passengers feel at home?

IFEC
  • Using a modern sleek design that offers a simplified user interface to increase passenger engagement and uptake
  • Understanding passenger preferences and gauging what content is working and what isn’t?
  • What is the future for streaming services?
Sep 414:20
Conference pass

How KLM is using social media as an R&D lab for customer-centric innovation

Aviation Marketing
  • Advancements in voice and AR – Turning KLMs suite of chatbots into voice assistants to move closer to a touch-less interface
  • Creating new interfaces to reduce the hassle of the end to end journey
  • Balancing empathy, warmth and personality with super-speed accuracy and the use of data
Sep 414:20
Conference pass

Providing a consistent connected entertainment experience

IFEC
  • As entertainment and connectivity converge how can you deliver a portal that meets passengers demands?
  • How important is the collaboration between content and connectivity to drive good results?
  • Aligning your vision with the commercial and digital teams within an airline
Sep 414:20
Conference pass

NDC & One Order 2019-2021: Are airlines finally approaching the retailing tipping point?

Aviation IT
  • Where does the industry stand when it comes to “retailing readiness” and what is the current state of NDC developments?
  • What are the key elements that are driving the airlines who are much more prepared for a retailing revolution?
  • What will 2019-2021 look like for NDC and One Order adoption and implementation?
Sep 414:20
Conference pass

How Bangalore is building a technology-powered airport

Airport T.EX
  • Incorporating Biometric Travel Program with AI and machine learning for outstanding passenger processing and personalization.
  • The importance of a sophisticated data science platform
  • Enhancing our digital presence across applications, chatbots and our website
  • The digitisation of internal services
Sep 414:20
Conference pass

How we are meeting new regulatory requirements with minimal impact on our customers

Payments
  • Managing the PDS2 requirements whilst minimising hassle for our customers
  • Our interpretation of the new guidelines and how this is impacting our payments process
  • Using new technologies to provide a seamless experience for our customers
Sep 414:20
Conference pass

ROUNDTABLE DISCUSSIONS - CLICK TO VIEW

AI Viation
How can airlines use big data and machine learning to improve the flight turn around process and reduce delays?
How can we supercharge Operations Research models using Machine Learning to build better recovery solutions and enhance passenger experience?
How can data-driven tech be integrated into airline operations, whilst maintaining safety standards?
Sep 414:20
Conference pass

Panel discussion: Facilitated passenger self-connectivity: is it the way forward for airlines to improve load factor and gain profitability in the Chinese market?

IAR China Summit
  • How could full service airlines and low-cost carriers cooperate together using new technology platforms, giving agility and flexibility in connecting networks and increasing load factors?
  • How do we effectively move passengers & bags, whilst maintaining cost effective operations, IT solutions and general production costs?
  • How could win-win airline-airline partnerships be created and facilitated by airports?
  • What are the major obstacles for facilitated passenger self-connectivity?
  • Is airport facilitated passenger self-connection a particularly useful strategy for foreign airlines gaining traffic in a market where they are not able to find a traditional interlining partner?
Moderator: Pere Suau Sanchez, Senior Director, Lecturer And Course, Cranfield University
Wenzhong Yang, Vice President, Guilin airlines
Sep 414:25
Conference pass

Fireside Chat: Datalex and Client

Aviation IT
Datalex CMO Ornagh Hoban interviews one of their airline partners about how they believe NDC can augment the value and experience the traveller receives from the airline’s existing product offering and service. They will discuss how the concepts of travel retail and personalisation can provide learnings for other business units within the organisation – for example in terms of the use of data science and tailoring the customer experience. Finally, they will also consider how NDC will change the nature of the airline relationship with the indirect channels, as it becomes a critical standard for airlines that wish to maximise the business potential of working with partners across multiple channels.
Sep 414:30
Conference pass

How Finnair is using NDC, data science and chatbots to deliver next gen distribution?

Aviation IT
  • What is the future of voice technology and what role will it play in the distribution ecosystem?
  • How can you use data science with direct connect to make personalisation more of a reality?
  • What role will China play in the future of distribution?
Sep 414:40
Conference pass

Improving the Airline Customer Experience? The Seamless Blend between Agents and Bots.

Aviation Marketing
Sep 414:40
Conference pass

What if the Low-Cost Airline industry decided to develop its own connectivity solution?

IFEC
  • Why would Low Cost Airlines want the same major airline connectivity systems, when every other aspect of their business is unique?
  • All current Wi-Fi platforms are designed to meet the needs of major legacy airlines, particularly the business traveller. That’s why on average only 6% of passengers will pay to connect.
  • In this presentation you will learn how LEOS, IOT, and embedded Apps will change the way you think about connectivity.
Sep 414:40
Conference pass

Payments as a profit driver

Payments
  • A new channel to acquire customers, sell ancillaries, and provide a better customer experience.
  • Case studies from OTAs on using payments as a marketing tool
  • What can online retail teach travel about merchandising?
Rustom Birdie, Travel Market Development, Affirm
Sep 414:45
Conference pass

Can NDC and One Order really drive value?

Aviation IT
  • Comparing pricing and product decisions in a legacy world and the new world
  • The technological requirements to implement these
  • Use cases and benefits
Sep 414:55
Conference pass

How can we successfully balance AI, social listening and human responses via airline social media teams in an industry that is fast paced, unpredictable and global?

Aviation Marketing
  • What are the challenges of delivering a seamless and successful interaction with the customer across different channels?
  • How can you deal with negativity quickly and authentically across social media platforms using human and AI agents?
  • Where is the true value on social listening and how can it help provide valuable data for decision making?
  • Comparing your brand on social media – what KPIs do you use to analyse how you stack up against competitors?
Sep 414:55
Conference pass

Native Digital Passengers

IFEC
  • Catering for mobile, digital and agile passengers
  • How can use digital and connectivity to drive loyalty?
  • What is the difference between economy and premium IFEC?
Sep 414:55
Conference pass

Are airports and their passengers are set for the oncoming biometric revolution?

Airport T.EX
  • Currently, manual authentication means that passengers need to present different forms of ID
  • Offering passengers the option to use more instant facial recognition technology
  • How to look for innovative ways to make it easier and quicker for them to travel with choice, whilst keeping airports secure
Sep 414:55
Conference pass

Uplifting Legacy: how airlines can transform payment experience with their current infrastructure

Payments
    Online payments and why airlines are lagging behind other online merchants
  • Understanding passengers’ online purchase behavior
  • To enable a better payment experience for passengers, which real-life challenges do airlines need to solve?
  • Uplifting legacy systems and enabling optimum payment experience – is it really that difficult
Sep 415:00
Conference pass

How Sunexpress is using NDC to develop complete customer centricity

Aviation IT
  • How are passenger behaviours and new technologies influencing the future of distribution?
  • What is the future of search and booking through voice technology and how will ancillaries be integrated?
  • Going all in on NDC and building your website and sales channels around the new NDC world
Sep 415:10
Conference pass

Evelop: Combining digital transformation, Virtual Reality and wireless IFE

IFEC
  • New wireless IFE: True digital systems. The flexibility that legacy
  • Implementing connectivity on the A350 and Virtual reality to boost ticket sales
  • Integrating relevant content with newsfeeds that are relevant and low bandwidth
Sep 415:10
Conference pass

How an intelligent digital transformation helped Aeroporti di Roma to achieve the Best Passenger Experience in Europe

Airport T.EX
  • The story of ADR’s strategy and the role of digital in this transformation
  • Piloting and scaling key technologies in the airport for accelerated results across the business
  • The impact of data management and smart infrastructure on optimisation of airport operations
Sep 415:10
Conference pass

Ensuring payments is not a barrier to eCommerce

Payments
  • How can airlines innovate successfully to implement seamless payment experiences?
  • Ensuring this is impactful across all channels: the omnichannel approach
  • Working proactively across departments to tackle the checkout process as effectively as possible
Sep 415:15
Conference pass

How Blockchain, NDC and One Order are impacting the future of airline distribution

Aviation IT
  • How will blockchain technology apply to airline distribution?
  • Will NDC and One Order fundamentally change the distribution ecosystem?
  • What does it take to remain relevant in this new world?
Sep 416:00
Conference pass

MARKETING & SOCIAL ROUND TABLES

Aviation Marketing
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them
1.How to optimize your investment with a differentiated approach to content?
2. New Customer Engagement powered by Artificial Intelligence & Chatbots
Youvraj Seeam, E-Sales And Product Manager, Commercial (E-Commerce), Air Mauritius
3. How can you harness the voice of your customer to fuel inspiration, drive bookings and build loyalty? Andy Mallinson, Managing Director, EMEA, Stackla(Confirmed)
4. The Experience Card - how do some airlines outperform others in traveller engagement?
5. How can you improve loyalty while balancing revenue generation and customer experience?
Sep 416:00
Conference pass

Personalising customer experience across an integrated holiday journey

IFEC
  • Adding value to the customer experience through a single platform at every stage of the customer journey
  • Collaboration across Airline, Hotels and Cruise ships to achieve a personalised customer experience
  • Aligning vision to bring commercial benefit and customer satisfaction
Sep 416:00
Conference pass

The Lufthansa Group airlines’ NDC Partner Program – Relevant Offers, Value-based Partnerships

Aviation IT
  • How technology supports us to enhance the variety of our offers
  • How we establish new, value-based distribution partnerships
  • How cooperation along the value-chain puts the customer at centre stage
Sep 416:00
Conference pass

How can the Travel & Tourism sector help to achieve Seamless Travel?

Airport T.EX
  • WTTC’s Seamless Traveller Journey (STJ) Programme works to align existing technologies and initiatives to provide an end-to-end journey across the entire travel process, from booking to air travel to hotel, cruise and car rental with the ultimate goal of improving the overall security and the traveller experience.
  • WTTC’s current programme of work is focusing on aligning the industry as well as stakeholders from the public sector to ensure that emerging initiatives are interoperable and standards are set
  • Seamless Travel will only be achieved by working collaboratively across national boundaries, beyond corporate interests and in partnership
Wang Suichu, Executive Vice President, Shenzhen Airport Group
Sep 416:00
Conference pass

Payment Summit Round Tables

Payments
Cross channel payment solutions: How can airlines integrate digital payment channels to the full customer journey?
Ensuring your airline meets the PDS2 Requirements
How can airlines ensure their payment methods meet local expectations?
How can technology enable airlines to meet regulation requirements more effectively?
Will Voice play a key role in the payments of the future
Sep 416:00
Conference pass

Embedding cybersecurity for airlines with a top-down approach

AI Viation
  • Developing resilient and efficient responses to digital threats
  • Overcoming the challenges of embeddingcybersecurity practices into current workflows
  • Effectively analysing and prioritising cybersecurity resources
Sep 416:00
Conference pass

Changing landscape of distribution channels in China

IAR China Summit
  • What is the current state of Chinese airlines’ distribution models?
  • Which channels are reshaping travel distribution in China?
  • How will the distribution channels evolve as the NDC standard and direct connect channels become commonplace in China?
  • How does social media affect Chinese consumers’ traveller behaviour and distribution channels?
Ming Qiong Chen, Vice President- Luck Air Company Ltd., China Lucky Air
Sep 416:15
Conference pass

How can airlines transform the flying experience for employees and passengers, using unified global enterprise connectivity?

IFEC
  • What are the existing challenges
  • How global connectivity enhances productivity
  • Options and approaches for a globally connected airline
Sep 416:15
Conference pass

Are NDC standards disrupting airline commerce?

Aviation IT
  • IATA NDC and One Order - under the hood
  • How is ancillary bundling shaping up in this world
  • Hyper-personalization in airline retailing
Sep 416:15
Conference pass

Automatic anomaly detection with machine learning

AI Viation
  • Understanding the benefits of automatic anomaly detection
  • Identifying precursors with algorithms
  • Overcoming the challenges of data issues in automation
Sep 416:30
Conference pass

What is the future of IFEC content, on board analytics, ecosystems, digital touch points and streaming services for global airlines?

IFEC
  • How are global airlines using IFEC to differentiate their on-board content and offering to compete more effectively?
  • What are the challenges of designing seamless digital touchpoints across different aircrafts and infrastructure?
  • Why is the airline industry struggling with on board analytics and what can we do to overcome these challenges?
  • When and how will we get to the point of being able to offer seamlessly streamed content to our passengers?
Sep 416:30
Conference pass

NDC INNOVATION IN METASEARCH - DRIVING DIRECT BOOKINGS TO AIRLINES WITH IATA NDC

Aviation IT
Metasearch does not have to be about disintermediation and price comparison. Recent innovations in airline retailing means that airlines can partner with metasearch channels to drive incremental direct bookings using the IATA NDC Standard. As a result, airlines can better engage with the metasearch ecosystem, to enable seamless in-the-moment customer acquisition and conversion.
Sep 416:30
Conference pass

Biometrics, the new normal: How to implement an end-to-end seamless programme

Airport T.EX
  • Integrated, frictionless passenger facilitation - the next wave of biometric automation for expedited travel.
  • How can today's airports sustainably implement the 4.0 disruption?
  • Case study: How new facial recognition systems will drastically change the way we move through the airport
Sep 416:30
Conference pass

Panel: What does it take to safeguard new, disruptive technologies? 

AI Viation
  • Which security vulnerabilities should be considered as part of an overall safety analysis?
  • How can airlines, associations and regulators collaborate to create a multi-layered approach to information security?
  • How will increased connectivity create challenges to airline security in the future?
Sep 416:30
Conference pass

Panel discussion: Developing an integrated digital platform to engage with travellers on their end-to-end journey

IAR China Summit
  • What are the current status of applications of big data, artificial intelligence and blockchain in the Chinese airline industry?
  • How could airlines and IT companies drive business growth through partnership?
  • How can airlines and airports turn big data into actionable insights that intelligently understands and delights the customer and enhances revenue?
  • How can each player work together to personalise and enhance the traveller journey?
  • How important are online consumer channels like Alibaba for airlines?
Moderator: Carlos Kaduoka, Consulting Director, SITA
Quanwu Xiao, Senior Director, Ctrip International Ltd
Sep 416:45
Conference pass

NDC - The new era of Distribution; Airlines Perspective

Aviation IT
  • What are the challenges for legacy Airlines to move towards NDC.
  • Does market is ready for NDC, Acceptability of new capabilities within airlines and for the market.
  • Level of transparency for travelers with NDC capabilities.
Sep 416:45
Conference pass

How can we collaborate with airlines to deliver a seamless, biometrically validated journey?

Airport T.EX
  • How can we contextualise and enrichbiometric touchpoints in an airport?
  • Airports in the macro context of the increasingly large public biometrics initiatives
  • Where is the future of biometric technology in the context of airport operations?
Sep 417:00
Conference pass

From pitch to public. How to create and deliver an innovation roadmap

Keynotes
  • easyJet mobile. A model of innovation & inspiration
  • Solving travel pain points. An inside look at the process
  • Our mobile future? Travelport & easyJet discuss what's next
Sep 417:15
Conference pass

BATTLE OF THE AIRLINE APPS

Keynotes
Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience.

Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.

Conference attendees will then have the final vote.

Join us to see who is leading the airline app revolution!

Create your personal agenda –check the favourite icon

Sep 508:25
Conference pass
Sep 508:30
Conference pass

Keynote Interview: Tony Fernandes, Group CEO, AirAsia

Keynotes
Low Cost industry legend and one of Asia’s most famous entrepreneurs joins us to talk about AirAsia’s huge transformation. Going from being an airline to a one-stop travel technology company. Tony will be sharing how Asia’s largest low-cost carrier is going beyond air transportation to encompass hotels, activities, loyalty and much more. Discover first-hand how AirAsia is digitalising operations and using advanced analytics and machine learning to digitise every aspect of its business and better serve customers.
Sep 508:55
Conference pass

Keynote interview: Johan Lundgren, CEO, easyJet

Keynotes
easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Sep 509:10
Conference pass

Keynote Interview: Alan Joyce, CEO, Qantas

Keynotes
Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
Sep 509:30
Conference pass

Keynote Interview: Sir Tim Clark, President, Emirates

Keynotes
Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Sep 509:45
Conference pass

Keynote CEO Panel

Keynotes
Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
Sep 511:20
Conference pass

Technology & Strategy Roundtables

Keynotes
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
Achieving NDC´s business objectives with a legacy PSS: What challenges are being faced and what strategies can be adopted to achieve these business objectives.
Ancillary Revenues in the Travel Industry: What are the effects of mobility on revenue streams pre, during and post-journey?
How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
How can airlines utilise technology to transform the crew layover experience?
Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)
How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
How can your airline accelerate offer transformation?
How do you use data to exceed traveler expectations?
How is mobile technology helping airplanes take flight?
How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
How much are uncontactable customers costing your airline?
Is a Customer 360 possible in a fragmented digital world ?
Similar to Uber and AirBnB, how can airlines successfully tap into secondary markets to drive incremental profit growth?
The Onward Passenger Travel – When does this really matter?
What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
What can blockchain actually offer for optimised operations within airlines, airports and concessionaires?
What’s preventing wide-spread adoption of single digital identity in the industry?
Where are the pain points when transforming vast streams of data into seamlessly flowing information for predictive airport analytics?
Sep 512:25
Conference pass

CIO & CDO Panel: What are the biggest challenges of integrating digital technology into the aviation industry?

Aviation IT
  • Can the airline industry unlearn enough, disrupt itself and digitally transform to compete with leading digital players?
  • In a hyper-competitive global market how can carriers use digital and AI to differentiate themselves from competitors?
  • How can digital and AI help bridge the personalisation gap to transform the passenger experience?
  • What are the potential untapped applications for blockchain and IoT that could become genuine game changers?
Sep 512:25
Conference pass

LATAM Airlines Customer Experience and Connectivity: Reimagining the traditional business model for the Latin American market

Air Experience
  • How the LATAM industry is moving in terms of digital connectivity and what is the uptake in this region?
  • Investments in Cabin Experience: What impact will cabin segmentation have on the customer and how are we redesigning the experience for them?
  • Introducing New Services and aligning our end to end digital offering with the cabin and airport experience.
Sep 512:25
Conference pass

How can we use accelerated innovation at heart of Aeroports de Paris’s digital airport operations?

Airport T.EX
  • Connecting innovators with our staff to provide solutions for operational excellence in a partly-publicly owned airports
  • Building our international network of accelerated start-ups delivering qualified innovation to the core business unit.
  • AVs, robotics, drones – where does AdP see the future of technology in airports?
Sep 512:25
Conference pass

Shaping the Future of Loyalty at Air Canada

Loyalty
A fireside Chat between Mark Nasr, VP Loyalty & eCommerce, Air Canada and Brian Sumers, Editor, Skift
Sep 512:25
Conference pass

Sustaining digitisation of the customer journey

Retail
  • How is digital transformation augmenting our ability to retail effectively?
  • Focusing on mobile conversion: creating solutions to challenges of selling on the small screen
  • Creating a business model to sustain the interests of our key customers and safeguard the commercial
Sep 512:25
Conference pass

Designing digital data solutions for operational efficiency 

AI Viation
  • Understanding how data and digital information systems are fuelling in-flight and ground operation performance
  • Transforming operations with streamlined data analytics and centralising processes
  • Interpreting descriptive statistics to enable predictive analytics
Sep 512:25
Conference pass

Virgin Atlantic CEO Interview: Shai Weiss, CEO, Virgin Atlantic

World Aviation Festival
New Virgin Atlantic CEO sits down with Guy Johnson to discuss:
  • Introducing Virgin Atlantics new four-year business strategy
  • Integrating Flybe to offer greater connectivity to the long-haul network
  • Implementing a new fleet of A350-1000s – Understanding more about the customer focused designed cabins and the impact of the new fare categories
  • Focussing on being best in partnering – How will VAs partnerships and joint-ventures evolve beyond 2019
  • Offering a more competitive allocation option for the new runway slots at Heathrow
Sep 512:40
Conference pass

Toronto Pearson Airport’s evolution in transforming vast streams of data into seamlessly flowing information for predictive airport analytics?

Airport T.EX
  • The story of our journey: the evolution of the airport in a data-driven society and the challenges we have faced
  • How is Toronto Pearson Airport leveraging massive volumes of data to gain insight from it
  • Blockchain: What steps can we take to create a distributed ledger that allows us work actively with multiple Canadian airports?
Sep 512:40
Conference pass

“Just for Me” Loyalty: Building Emotional connections through data and tailored inventory

Loyalty
  • How to better capitalize on loyalty data to offer tailored content that creates emotional connections.
  • How airlines can achieve this by providing high-margin inventory as part of their data-driven offer curation process.
  • Outline the basics of how airlines can optimize their loyalty programs and sales channels to offer tailored inventory that supports revenue goals.
Sep 512:40
Conference pass

Next Generation Retail Panel: How can airlines grow sales and win over customers?

Retail
  • Developing our understanding of the customer: working intelligently to really implement meaningful personalisation
  • Understanding our sales channels: how can airlines truly optimise sales across channels?
  • Integrating into the wider travel market: is this the goal or should airlines focus on flying well?
Sep 512:40
Conference pass

How AI can make the apron a more efficient, safer and sustainable place

AI Viation
  • Understanding the turnaround as a major source of inefficiencies and incidents
  • How the lack of data and insight in the turnaround process contributes to these factors
  • How computer vision and AI technology can create insight and enhance airport operations
Sep 512:40
Conference pass

Keynote Interview: Joanna Geraghty, President & COO, JetBlue

World Aviation Festival
    ue’s President sits down with Guy Johnson to discuss:
  • Getting candid on innovation, brand identity, long-haul and putting people first
  • Understand more about how JetBlue are continuing to innovate using biometrics, connectivity and new products
  • Stage of competition In the US domestic market and understanding where JetBlue see growth opportunities
Sep 512:45
Conference pass

PaxEx & connectivity panel discussion: How can we as an industry meet the demands of today’s highly mobile, always connected and digitally agile passengers?

Air Experience
  • The digital passenger is driving strong demand for a more dynamic model – How do we deliver it?
  • What functionality are airlines and suppliers looking to integrate using mobile apps and products that can help create a more seamless on-board experience?
  • How are global airlines using IFEC to differentiate their on board offering and compete more effectively?
  • What are airlines doing to meaningfully monetise their in-seat and wireless inflight entertainment and connectivity systems and content through personalised advertising?
  • Where do you see the major opportunities for in-flight personalisation and where have we seen innovation?
  • How can we utilise the massive amounts of data that we now have from on-board connectivity to drive better passenger experiences in-flight?
Sep 512:55
Conference pass

The role of personalisation in shaping the future of Loyalty

Loyalty
Themes include:
  • How can airlines and loyalty programmes engage with modern customers more successfully?
  • The role of personalisation and data in the successful growth of loyal customers
  • ‘Differentiation’ How can this be achieved successfully?
Sep 512:55
Conference pass

Predicting delays with machine learning

AI Viation
  • Understanding how Allegiant are overcoming their legacy operational information systems
  • Breaking down how data can be aggregated for faster decision making in irregular circumstances
  • Exploring the next steps necessary for developing and implementing predictive analytics for operations
Sep 512:55
Conference pass

CEO PANEL DISCUSSION: Future airline business models – Consolidation, ultra-long-haul, evolving LCCs and new types of revenue

World Aviation Festival
    What will be the further impact of consolidation and will we see any further mega-mergers? After recent failures what is the future of low-cost long-haul and does this prove that the model is not economically viable? What is the business case for ultra-long-haul routes, and does it actually make economic sense for airlines? How can airlines capitalise on passenger trends such as digital travel spending and personalisation to generate new types of revenue?
Sep 513:10
Conference pass

How is LAX evolving for an advanced passenger flow from door to gate using smart mobility options?

Airport T.EX
  • The development of the Landside Access Modernization Program - a groundbreaking project for Los Angeles
  • Consolidating and enhancing car rental and smart mobility for LAX
  • How can we adapt LAX’s infrastrcutrue to a future of increased automation and reduced private car ownership?
Bernardo Gogna, Deputy Executive Director And Landside Access Modernization Program Executive, Los Angeles World Airports
Sep 513:10
Conference pass

Reducing costs and improving operational efficiency with big data

AI Viation
  • Defining and implementing a business strategy based on data insights
  • Employing the skills and devices to analyse complex data in-house
  • Balancing cost with projected outcomes
Sep 514:40
Conference pass

American Airlines Case Study: Leading the distribution charge in North America

Aviation IT
  • How AA has invested heavily in digital distribution and worked with partners to enable a more targeted product for different market segments
  • Refining, defining and shaping a brand and products that suit every traveller profile
  • Staying front and centre of the latest technology developments – Voice, Wi-Fi, Passport Scanning, Baggage Tracking and Dynamic Reaccomodation
Sep 514:40
Conference pass

How proactive chatbot technology can minimise the impact of disruption and help reduce stress on the day of travel for passengers?

Air Experience
Sep 514:40
Conference pass

Low cost leadership through a Digital Lens

World Low Cost Airlines
  • Most cost-efficient sales & marketing is direct to consumer, i.e. powered by a mobile first strategy, multi-channel engagement, personalization, etc
  • Scalable self-service and workflow automation, core processes that scale with our growth
  • Strong digital foundation that includes connected, smart enterprise platforms and data foundation
Sep 514:40
Conference pass

How Istanbul’s newest Airport is using machine learning, automation and artificial vision

Airport T.EX
  • IATA 753: which technologies did we focus on to reach this key benchmark?
  • The knock-on benefits of radical thinking around the airport process automatic flight coding
  • How will this then scale up to manage 120 million passengers per year?
Dominic Liddell, Special Airport Systems Director, Istanbul Airport
Sep 514:40
Conference pass

Tackling the challenge of changing financial services products

Loyalty
  • Launching a joint venture to avoid charging fees
  • Sharing the success of the card – what is behind the success?
  • Ensuring value to our customers: building fully tiers which really make sense to everyone
Donna Orman, Vice President Loyalty, Virgin Atlantic
Sep 514:40
Conference pass

Building the future of eCommerce at United Airlines

Retail
  • Turning our data insights into actions: how is data improving our e-Commerce strategy
  • Optimising our merchandising across channels: making progress on product placement development
  • Making the leap next generation retail: activating a long term retailing strategy
Sep 514:40
Conference pass

Exploring Blockchain to find new business models, and the impact of Blockchain on the travel Industry

AI Viation
  • Key benefits of blockchain technology for airlines
  • Air France-KLM jouney into Blockchain technology
  • Transitioning from theory to reality and overcoming the challenges of implementing blockchain
Sep 514:55
Conference pass

The bright future of passenger disruption: Removing passenger distress and making travel more efficient during IROPs

Air Experience
  • Removing the stress and taking away queuing in the airport for your passengers
  • What is the difference between a US vs EU disrupted passenger?
  • Technological evolution through HMT
Sep 514:55
Conference pass

The future of mobility is now, are you ready?

World Low Cost Airlines
  • Understanding the importance of owning the first and last mile and how a seamless customer experience can build brand loyalty.
  • The global MaaS market is estimated to reach $1.75 trillion by 2030, what revenue are you leaving on the table by not taking changes in mobility seriously?
Aileen Mccormack, Chief Commercial Officer, CarTrawler
Sep 514:55
Conference pass

Where are the tangible and beneficial uses of blockchain/DLT in aviation?

Airport T.EX
  • How can we build cross-industry innovation initiatives to maximise the potential of blockchain?
  • Where are we looking to implement these concepts in the British aviation industry and beyond?
  • The essential role of centralised, neutral and digital-savvy brokers in this process
Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited
Sep 514:55
Conference pass

Disruption in travel industry customer centricity in airline industry and out latest innovations

Loyalty
Sep 514:55
Conference pass

When revenue management screws up – how post booking revenue optimization helps clean the mess up: The Iberia story

Retail
  • Post-booking Revenue Optimization (PBRO) is a rapidly emerging field with major implications for airline revenue management teams
  • Iberia, working with start-up Volantio, has been an early adopter of this new technology to drive value to the airline while improving customer satisfaction
  • What are the opportunities for this technology, both today and in the future?
Sep 514:55
Conference pass

VR cabin crew training within Lufthansa Group

AI Viation
  • Digital Virtual Reality (VR) cabin training
  • Service, safety and human factors training
  • Exploring the capabilites of VR Labs to train crew members
Sep 515:00
Conference pass

NDC is becoming a reality. How can airlines partner with technology providers to accelerate their NDC and intelligent retailing strategy?

Aviation IT
  • The technology is here. The time for the travel industry to evolve into intelligent retailers is now.
  • As NDC becomes the new normal, the industry will lean on technology to enable opportunities that exist beyond NDC.
  • Through enhanced partnerships across the travel ecosystem, airlines can begin their journey to fully realizing the benefits of NDC
Sep 515:10
Conference pass

Disruption & Digital Transformation at Avianca

Air Experience
  • Transforming the customer journey exponentially, creating personalized experiences through data driven models
  • Innovating and co-creating with customers through prototypes and experiments, in order to create a memorable travel experience.
  • Improving operational efficiencies and employee’s productivity
Sep 515:10
Conference pass

Journey to Airline Retailing: End-to-End Revenue Optimization and eCommerce

World Low Cost Airlines
  • How are airline’s solving problems across revenue optimization and eCommerce to become retailers?
  • How is AI, machine learning, and science making airline retailing a reality?
  • Going beyond personalization, what are the key steps to success?
Sep 515:10
Conference pass

The digital transformation of Copenhagen’s increasingly automated baggage using RFID and machine vision

Airport T.EX
  • Which stages of the baggage process have we identified as key to increasing our successful read %?
  • RFID, Automation, Machine vision: Which technologies have been the key to our success?
  • Is it possible to retrofit these systems with digital-age technology for automated scanning to match the passenger experience elsewhere in the world?
Karsten Madsen, Head Of Department, Baggage Automation And Technology, Copenhagen Airports
Sep 515:10
Conference pass

Building an effective loyalty model for the Asian low cost loyalty market

Loyalty
  • Working with our customers to engage year round: creating beneficial partners which really drive engagement
  • Using Loyalty to gain insights into our customers: using this to optimise & personalise our customer offers
  • Working to engage our customers in a mobile first world: allowing our customers to engage with our program in real time
Sep 515:10
Conference pass

Increasing ground ops efficiency with VR training

AI Viation
  • Simulating real airside conditions for ground handling and ground service operator training
  • Enhancing aircraft turnaround times whilst maintaining optimal safety
  • Reviewing training results and planning future developments for training technology
Sep 515:15
Conference pass

PANEL DISCUSSION: Airline distribution in 2030 – Gravitating towards airlines, intermediaries or tech giants?

Aviation IT
  • Will the power eventually shift from existing travel players to global tech giants?
  • Can NDC and One Order standards shake up the industry and achieve mass adoption by 2025?
  • What will be the challenges of implementing One Order and is this something that will affect your distribution strategy in the near future?
  • How will the role of GDSs evolve and will the OTA/Metasearch/GDS apocalypse become a reality?
  • Will the current ecosystem adapt to include new technologies and user behaviours such as voice search, virtual assistants and instant messaging services?
  • What is the potential for blockchain technology to disrupt airline distribution?
Sep 515:25
Conference pass

Can one digital platform with a single point of integration provide a holistic solution for airlines, airports and retailers?

Air Experience
  • iCoupon is the central platform for issuing vouchers in the airport space.
  • Modular iCoupon approach - one integration gives capability to issue; compensation, promotions, entitlements and loyalty vouchers from one platform.
  • Find out why over 50+ airlines already use iCoupon and how simple, quick and easy it is to implement across your network.
Matthew Rea, Innovation Lead, iCoupon Global Limited
Sep 515:25
Conference pass

Will the future of low-cost competition be driven by digital technology and how will LCCs utilise digital to differentiate themselves in a hyper-competitive market?

World Low Cost Airlines
  • How will personalised pricing take shape and what will be the impact of the widespread use of artificial intelligence, machine learning and data science on competition?
  • Implementing digital for the sake of it, how do you gauge what really holds value for your customers when it comes to digital technology?
  • Can low cost carriers realistically become digital leaders that are able to provide an experience on par with the big tech giants?
  • What new revenue opportunities will emerge from the ubiquity of digital and end to end passenger connectivity?
  • How will low cost loyalty evolve and how can AI, data and personalisation help you gain the edge against competition?
Sep 515:25
Conference pass

The opportunities and challenges of becoming the world’s leading digital airport

Airport T.EX
Rosanne Van Der Stam, Head of Digital Solutions Centre, Royal Schiphol Group
Sep 515:25
Conference pass

Making Profits Soar with a Test & Learn® Approach

Loyalty
  • Effectively leveraging data & analytics to accurately measure the impact of new initiatives, despite inherent challenges in the industry
  • Establishing a culture of experimentation to understand how new programs impact different aspects of the business
  • Learn how global airlines are measuring in-market business experiments to optimize ROI on new initiatives
Sep 515:25
Conference pass

Integrating Air Taxis into physical & digital infrastructure

AI Viation
  • How are Volocopter working alongside operators, airlines and other players, towards the availability of urban aircraft?
  • Unpacking the effect of low aerial traffic on current infrastructure
  • Navigating the approval processes of regulatory bodies
Sep 515:35
Conference pass

Panel: How can blockchain enhance commercial airline ops?

AI Viation
  • Why is there increased demand for optimised traceability in operations and maintenance?
  • How can airlines adopt blockchain technology and implement it in key use-cases for operational efficiency?
  • What are the key challenges to implementing or joining distributed ledger networks and how can they be overcome?
Sep 515:40
Conference pass

How do you retain loyalty when the going gets tough?

Air Experience
  • Overcoming the challenges of growth and integration while keeping your customer satisfaction high
  • Automating and digitizing processes and services to sharpen your customer focus
  • Being transparent and fair with passengers: Integrating boarding procedures while offering constant communication via email and SMS
  • Closing the link between punctuality and customer satisfaction
Sep 515:40
Conference pass

How can baggage increase revenue, improve passenger experience and build brand awareness simultaneously?

Airport T.EX
  • Is the future RFID? Why Munich have centralised baggage processes in our main innovation hub?
  • How can current thought processes be adapted to make the best use of existing infrastructure and drive revenue?
  • The multitude of complications that can come with scanning bag tags and how we overcome them.
Sep 515:40
Conference pass

Its time for Loyalty and customer engagement to coincide

Loyalty
  • Understanding how data can impact the standard loyalty ecosystem with new insights
  • How can FFPs transform to integrate technology to truly understand customers in an actionable way?
  • Understanding Loyalty in a new way to deliver a loyalty outcome with customers
Sep 515:40
Conference pass

How to improve oversell without sacrificing customer experience: The IndiGo story

Retail
  • Overselling and downgauging are key realities for airline revenue management and operations leaders
  • However, more often than not, these practices can lead to an extremely poor customer experience
  • How has India's largest carrier, IndiGo partnered with Volantio to launch the region's first automated tool to better manage oversell and downgauge, improving revenue performance, operational effectiveness, and customer experience?
Sep 517:00
Conference pass

CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?

Keynotes
  • There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
  • How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
  • Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
  • Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?

Create your personal agenda –check the favourite icon

Sep 608:10
Conference pass

How can airlines, airports and mobility partners collaborate to build a seamless travel experience for global passengers?

Keynotes
  • Are we overcoming the traditional challenges of collaboration in aviation between airlines, airports and mobility partners?
  • Exploring the increasing importance of a digital offering in all areas of the passenger journey for seamless capacity optimisation.
  • How can car rental companies evolve to compete more effectively with ride-sharing services?
  • What impact will a driverless future and autonomous vehicles have on the ground experience?
  • How should we adapt our current business models to create ancillary revenue sources?
Bernardo Gogna, Deputy Executive Director And Landside Access Modernization Program Executive, Los Angeles World Airports
Mammen Tharakan, Director, E-Commerce, Cargo & Aviation Real Estate, Edmonton International Airport
Sep 608:50
Conference pass

Keynote Interview: Anne Rigail, CEO, Air France

Keynotes
New Air France CEO Anne Rigail sits down with Bloomberg’s Anna Edwards to discuss how she is taking a new approach to rebuilding the Air France brand and making the business highly competitive in a digital age. She will also explore her approach to getting the balance right in the group, utilising both premium and low-cost offerings effectively. Also find out exclusively about the latest Air France passenger experience initiatives in this keynote interview.
Sep 609:15
Conference pass

Keynote Interview: Alexandre de Juniac, CEO, IATA

Keynotes
Alexandre sits down with Anna Edwards to discuss how IATA are approaching new technologies and the digitalisation of processes in the aviation industry. Find out exclusively in this keynote interview how he sees the future development of NDC as it comes of age. Understand more about OneID and how it will enable passengers to move more seamlessly through the airport without having to repeatably identify themselves. See how One Order could help enable network and legacy carriers do more business with ticketless travel airlines such as LCCs. Gain Alexandre's unique perspective on how the global industry can use data sharing tools to improve operations and how he thinks the industry can become more aware and prepared of the dangers of cyber threats.
Sep 609:40
Conference pass

Keynote Panel: How is digital, shifting passenger behaviours and transformative technologies disrupting the existing airline ecosystem?

Keynotes
  • Is the “Amazon of Travel” an unachievable myth and can airlines create an intelligent digital mesh of products and services that meet modern passengers needs?
  • Will the airlines dream of transforming themselves into digital mobility brands become a reality?
  • Is the industry lagging behind consumer adoption of technology and what is the future of conversational interfaces when it comes to sales and service?
  • What types of product differentiation should we expect to see through future airline retailing channels?
  • When will the big tech giants disrupt the distribution landscape and will they succeed in taking over the entire value chain in the next decade?
Sep 611:05
Conference pass

Chairman's welcome

Airport T.EX
Jerry Angrave, Customer Experience Director, Empathyce
Sep 611:10
Conference pass

Fireside Chat: How Turkish Airlines is embracing emerging technologies and developing a start-up ecosystem to stay competitive on the global stage

Aviation IT
  • Why start-up engagement and integration is a key enabler for digital transformation
  • How Turkish Airlines is implementing IOT and other emerging technologies
  • What exponential improvements are coming?
Sep 611:10
Conference pass

Marrying digital and physical – How does the airline industry move forward into this new paradigm?

Air Experience
  • What are the challenges of transitioning from the traditional airline model and enabling your guests and colleagues to be empowered throughout the journey
  • How do you bridge the operational day to day business with ongoing transformation projects to build better guest experience capabilities?
  • Why technology transformation is not as important as the cultural transformation and what can we do to help foster and evolve that relationship across traditional airline silos
Sep 611:10
Conference pass

Disruption – no longer a scary word for aviation

Start-up Summit
JetBlue Technology Ventures (JTV) has been investing in travel and hospitality startups for just over three years; as of March 2019, they’ve reviewed >4,000 startups and invested in >20 companiesIn this session, you’ll hear from JTV Managing Directors Raj Singh and Amy Burr on:
  • Trends of the evolving aviation startup scene
  • JetBlue’s corporate venture capital model and best practices learned
  • How to maximize startup investment through a partner ecosystem
  • The biggest potential for disruption in the aviation industry
Sep 611:10
Conference pass

CEO Interview: Mehmet Nane, CEO, Pegasus Airlines

World Low Cost Airlines
  • Taking digitalisation full throttle by simplifying and streamlining the customer experience at every stage of their journey
  • What will be the impact of the new airport on Turkey’s tourism industry?
  • How will Pegasus sustain growth and maintain its position as Turkey’s leading low-cost airline?
  • Future digital applications that will be implemented in 2022 and beyond
Sep 611:10
Conference pass

How have we built a world-leading customer experience leveraging data and customer centricity.

Airport T.EX
  • The digital back office that allows us to offer a retail journey that consistently ranks among the best in the world
  • Retaining excitement in the travelling process through exclusive offers and unique, atmospheric infrastructure
  • Case study: bringing innovation to the whole airport
Bart Saverwyns, Chief Digital Officer, Brussels Airport
Sep 611:10
Conference pass

Sharing the success of our new loyalty program at Air Baltic: for the modern traveller

Loyalty
  • Using our loyalty program to upgrade less frequent flyers to fly more
  • Using gamification and a different loyalty model to increase customer engagement and drive customers to our website
  • Sharing the impact of our new system: are we engaging with our customers in a more meaningful way?
Sep 611:10
Conference pass

Preparing for how NDC will impact retail & ancillary sales

Retail
  • Sharing the International take-away’s of the Brazilian experience of managing direct connection with OTCs
  • How can the retail division work towards a post-NDC reality?
  • Managing the new role of aggregators in an airline’s unique proposition
Sep 611:25
Conference pass

Enabling Collaborative Innovation

World Low Cost Airlines
Speakers: Navitaire & Swoop
  • Teaming up for growth from launch to thriving
  • Connecting with customers in a new model
  • Thinking differently to attract and serve, while remaining focused on efficiency.
Sep 611:30
Conference pass

Business Agility with Cloud Transformation: A strategic approach

Aviation IT
  • Moving to a ‘Cloud-First strategy’ for Digital asset
  • Achieving faster time to market for Digital product delivery
  • Driving operating cost efficiencies by leveraging cloud
Sep 611:30
Conference pass

Digital is mature, let’s act like adults.

Air Experience
  • One step at the time: how KLM tackles the big problems that are facing travel one sprint at the time.
  • Taking the buzzwords out of personalization: how KLM removes irrelevance and creates a human-like dialogue throughout your trip.
  • How KLM combines the best of technology and the best of humans throughout the journey: from inflight staff to social media service.
Guido Van Til, Vice President Of Digital Strategy, Air France - KLM
Sep 611:30
Conference pass

IAG - Innovation at scale

Start-up Summit
  • Ways we partner with the most innovative organisations
  • IAG’s Successes and key learnings
  • Creating the future
Sep 611:30
Conference pass

Transforming customer experiences with emotion tracking, next generation chatbots and virtual haptics

Airport T.EX
  • How is cross-industry innovation meeting the challenge of enhancing chatbot experiences?
  • What is the future of the conversational interface? Can digital human avatars + emotion detection humanize chatbot interaction.
  • Learn about the new ways chatbots + mid-air haptics tech will transform how people with disabilities navigate an airport
Manolo Almagro, Managing Partner - Q Division, SCALA
Sep 611:40
Conference pass

Keynote Interview Interview: Felix Antelo, President and CEO, Viva Air

World Low Cost Airlines
  • How Viva plans to grown in Latin America and transport more than 38 million passengers by 2020
  • Launching a ULCC innovation lab to pursue modernisation and gain digital advances in the Latin American market
  • Stimulating new travellers by connectivity intermediate cities by offering more low fares and a better experience
Sep 611:45
Conference pass

Machine Learning, AI and Data: Becoming the smartest airline for the start-up nation

Aviation IT
  • Implementing machine learning and new processes to do things better and much smarter
  • Why Google, Facebook and Amazon are opening R&D Centres in Israel and what will be the implications for the future of El Al as an innovator?
  • What machine learning tools are we using to improve the customer experience?
Sep 611:45
Conference pass

The schizophrenic airport traveller: how have we built a world-leading customer experience

Airport T.EX
  • The digital back office that allows us to offer a retail journey that consistently ranks among the best in the world
  • Retaining excitement in the travelling process through exclusive offers and unique, atmospheric infrastructure
  • Case study: dynamic advertising using real time flight data.
Ben Green, Non Aero Director, London Stansted Airport
Sep 611:45
Conference pass

Creating a new standard for low cost loyalty programs

Loyalty
  • More than earn and burn: how does Pegasus program encourage real loyalty?
  • Incentivising our customers in a new way which matches their expectations
  • The digital enabler: ensuring the cross-channel integration of our program
Sep 611:45
Conference pass

Data driven ancillary retailing at Frontier Airlines

Retail
  • Developing ancillary offers in a data driven and customer focused manner: acknowledging airlines don’t just compete on base fare
  • Developing ‘personalisation’ from a customer centric perspective and the benefits of a cohort-based approach
  • Looking ahead to NDC: the benefits for the low-fare, customer-centric airline
Sep 611:50
Conference pass

How leading airlines leverage mobile channels to provide Magical Customer Experiences:

Air Experience
  • How to orchestrate different channels such as email, SMS, push notifications, mobile boarding passes, web notifications, in-app messages, or voice notifications for an Amazing Day-of-Travel Experience using traveller behaviour and preferences
  • How to message your travellers at exactly the right time on the right channel to alert them to changes in times, dates, upgrade opportunities and more
  • How to use mobile boarding passes that update in real time – and automatically notify travellers of changes with lockscreen notifications
Sep 611:50
Conference pass

Examining the aviation startup ecosystem, open innovation and investing in companies that are shaping the future of aerospace.

Start-up Summit
Sep 611:55
Conference pass

Keynote Interview : Nathalie Stubler, CEO, Transavia France

World Low Cost Airlines
    ransavia France CEO sits down with John Strickland to discuss:
  • Maintaining growth in a challenging low-cost market
  • Using digital to break down hierarchical barriers as an LCC
  • Future evolution of Transavia France
Sep 612:05
Conference pass

Increasing Ancillary Revenue : AI in Airline Marketing and Customer Experience

Air Experience
Artificial intelligence is changing the game of marketing, making it possible to finally fulfil the vision of true 1:1 marketing by bridging the gap between data and personalised customer experiences. Imagine the possibilities. AI is not scary, and it doesn’t have to be complicated. Learn how Airlines can increase ancillary revenue by using AI marketing.
Sep 612:05
Conference pass

Payments and revenue management: Utilizing AI and beyond

Loyalty
Sep 612:10
Conference pass

LCC Leaders CEO Panel: What are the next big challenges for Low Cost Airlines – Who are the winners and losers in the next 5 years?

World Low Cost Airlines
  • In the modern era do low cost carriers still have the traditional advantages over larger legacy rivals?
  • What are the and global factors that are providing a risk to the continual growth of low-cost travel?
  • How will new technologies help LCCs sustain their cost advantage and deliver better experiences?
  • As full-service carriers continue to take on many of the characteristics of LCCs how can LCCs effectively compete?
  • How will the distribution strategies for LCCs evolve to adapt to new business models and passenger demands?
Sep 612:15
Conference pass

Don’t get left behind! Using mobile and IoT technology to gain a competitive edge

Aviation IT
  • Why mobile and IoT technology is critical for on-time performance and customer service of airlines
  • Overcoming the challenges with deploying mobile and IoT technology
  • How integration of mobile and IoT technology can give airlines a competitive edge
Sep 612:20
Conference pass

From flying planes to flying people – how Lufthansa Groups transforms the way it creates future products, servcies and experiences for more than 140 million guests each year

Air Experience
    li>
  • Transforming one of the world’s largest airline groups through experience design to create deeper loyalty and increase revenues
  • Building a design-driven, non-silo organization to identify, ideate and implement seamless and integrated experiences across a holisitic passenger journey
  • Successfully embedding a mindset of human-centricity, creativity and a new perspective of travel into a global organization
Sep 612:20
Conference pass

When and how can we deliver the personalised airport retail vision that meets every traveller’s needs?

Airport T.EX
  • Can we collaborate with airlines and other partners to deliver personalised and highly relevant offers?
  • Is blockchain technology a realistic ambition in the context of decreasing spend on hardware?
  • How can we deepen our understanding of the customer through diverse and collated streams of data
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Ben Green, Non Aero Director, London Stansted Airport
Bart Saverwyns, Chief Digital Officer, Brussels Airport
Kam Jandu, Chief Commercial Officer, Budapest Airport
Sep 612:30
Conference pass

Creating a true focus and understanding how digital innovation can contribute to your airline’s overall transformation?

Aviation IT
  • How can a company of 20,000 employees truly embrace innovation and digital to create opportunities rather than just focusing on trends?
  • Challenges of transforming people and the cultural mindset: Examples of success stories
  • Getting your employees to engage with start-ups and understanding how they can fail fast and learn
Sep 612:40
Conference pass

The connection between mobility and customer experiences: Demonstrated by United’s new app and roadmap

Air Experience
  • How does United’s new app deliver industry leading layout innovations that instantly bring relevant information to customers without them having to look for it?
  • Delivering a seamless customer experience by offering boarding passes to STAR partners and providing voluntary solicitation for overbooked flights.
  • Creating a platform where users can tell their stories with a true digital concierge that balances human and AI responses
  • Increasing engagement of passengers through the gamification of MilePlay and evolving the traditional contact center by looking into user-to-agent chat methods via the customers platform of choice
Sep 612:40
Conference pass

Developing the traditional FFP for the modern traveller

Loyalty
Themes include:
  • How can Loyalty Programs successfully drive innovation across the business?
  • How important is customer experience to loyalty? Making sure our customers feel valued
  • Creating innovative benefits for our customers outside the industry standards
Sep 612:40
Conference pass

Exploring new models for retailing is there space for a subscription model?

Retail
  • One year on – what were the impacts of our trial?
  • Sharing the unexpected side effects of the trial: customer behaviours and financial impacts
  • Is there the opportunity to widen the scope of the subscription approach for the average customer?
Sep 612:40
Conference pass

Optimising eCommerce with code-sharing practices

Retail
  • The need to avoid the negative impact of codesharing for airline customers: why should this be a priority?
  • Developing a solid proof of concept with IATA: what could the future look like?
  • Exploring the challenges of providing the same level of service with disparate ancillary bundles on a code-share flight
Frederic Gonnaud, Vice President Retail And Ancillaries, Air France K.L.M.
Sep 614:00
Conference pass

How is digital transformation progressing in the world's fastest growing aviation market?

Aviation IT
  • What is the Indian aviation sector doing to cater for the growing middle class of frequent flyers?
  • Is digital technology transforming the way that airline engage with passengers in India?
  • How Indigo is connecting the dots of the end-to-end experience and collaborating with start-ups to be intensely customer centric
Sep 614:00
Conference pass

10 pitches in 60 minutes

Start-up Summit
We give 10 of the industry’s best start-ups 3 minutes each to pitch our judges and win them over. Following the pitches there will be 25 minutes to follow up with our judges and chat about their solution.
Lucy Illidge, Commercial Stategist, Kyte
Sep 614:00
Conference pass

CEO Interview: Vincent Hodder, CEO, Level

World Low Cost Airlines
  • Where do you see the growth for Level and how does it fit into the overall IAG Group?
  • How will the airline evolve in the short/medium and long-haul low-cost markets?
  • What is the key to a successful low cost long haul model?
Sep 614:00
Conference pass

The development of innovative, digital parking systems for increased business intelligence

Airport T.EX
  • Creating a seamless parking experience for airports for improved customer experience
  • Leveraging big data and AI to deliver insights for personalised retail offerings
  • How does this impact the retail strategy at our airport and what is the future of digitalised systems like this?
Sep 614:00
Conference pass

Sharing our creative approach to ancillaries at Volaris

Retail
  • Beyond bags and seats, how can ancillaries fit into a wider goal to become a full trip facilitator?
  • Approaching ancillaries from the customer perspective: what will make their lives easier?
  • What does the future hold for ancillaries? Does NDC present the perfect opportunityto maximise ancillary revenue?
Sep 614:15
Conference pass

Using Big Data analysis to improve response times in your pricing execution

World Low Cost Airlines
  • Why is time to market relevant?
  • How to measure it?
  • Some examples and hints based on real data
Sep 614:15
Conference pass

How can a fully integrated travel experience simultaneously reduce the amount of time passengers spend in terminals and increase non- aeronautical revenue?

Airport T.EX
  • Transforming terminals’ digital ecosystem to provide the services passengers want and need
  • What services will airports be able to provide through mobile apps and integrated systems
  • Constructing an intelligent mobile strategy to ensure maximum engagement with the passenger
Sep 614:20
Conference pass

Web delivery to match forward-thinking airlines and the challenges of the industry in providing an optimal online presence

Aviation IT
  • How can your customer-facing web presence be protected from campaign-driven traffic spikes and global viewership?
  • Is your Web Access Filtering (WAF) provided with an eye for protecting against data mining?
  • Will mobile delivery compromise your overall performance and can your platform take advantage of edge compute without massive expense?
Sep 614:30
Conference pass

How to unlock a new customer market?

World Low Cost Airlines
  • New technologies and AI
  • Conventional and less conventional approaches to the customers
  • Changing airline mindset
Sep 614:30
Conference pass

How are ACSA are building non -aeronautical revenue across their international portfolio of airports

Airport T.EX
  • How can we strike the right balance between technology implementations and traditional core value drivers?
  • The importance of local diversification in a global suite of airports
  • Where next for South Africa’s future airport investments
Fundi Sithebe, Chief Operating Officer, Airports Company South Africa
Sep 614:30
Conference pass

Driving growth through dynamic ancillary packages: preparing for the future of ancillary sales

Retail
  • Implementing a strategy for next generation of e-retailing
  • Sharing how Aegean is preparing for the next-gen e-Commerce capabilities
  • An insight into our ancillary pricing optimisation: what has the impact on our bottom line been?
Sep 614:35
Conference pass

Your Websites, Apps and APIs need to be faster, stronger and safer!

Aviation IT
  • Optimize your performance with the fastest situational CDN
  • Protect your data and prices from automated attacks with strong mitigation
  • Be safe and compliant in securing your public facing APIs
Sep 614:45
Conference pass

CEO Interview: Zhijie Wang, President, Spring Airlines

World Low Cost Airlines
Zhijie Wang, President, Spring Airlines sits down with John Strickland to discuss the evolution of the Chinese LCC market, topics he will be covering include:
  • How is the LCC business that comes from the west being adapted for the market in China and what are the challenges of integration and innovation in the China market?
  • Understanding how the significant changes in the political, economic, societal and technological landscape are having an impact?
  • Staying ahead in an industry that is experiencing a fierce level of competition
Sep 614:50
Conference pass

Data-Driven Management and Business Intelligence at the Lufthansa Group

Aviation IT
  • What are the key elements & principles of data-driven management & Business Intelligence?
  • How can data-driven management give you a competitive advantage in the airline industry?
  • What has been the impact of strategic business intelligence on Lufthansa Group’s day-to-day business?
Sep 615:00
Conference pass

Driving conversions through intelligent e-commerce, social media and personalisation

Airport T.EX
  • How we are creating a seamless passenger expereince through agile payment systems.
  • Providing contextual marketing including return lounges to our passengers with IATA flight codes
  • How can we incorporate voice into the e-commerce platforms of the future?
Sep 615:00
Conference pass

Transforming the sales strategy at Iceland Air

Retail
  • How we are using customer intimacy and experience to grow retail sales
  • The role of digital platforms for effective engagement throughout the customer journey
  • Sharing some of the changes which have had an impact on our growth
Sep 615:05
Conference pass

A year of digital transformation at Sun Country Airlines:

Aviation IT
  • Making the difficult decision to put a 36-year-old airline through migration to a new reservation platform – why was it worth it?
  • Designing and launching an entirely new customer digital experience – booking path (desktop + mobile) / new self-service tools / new IROP automation
  • Difficult decisions – what tools weren’t included in the transformation (like a mobile app) and why?
Sep 615:15
Conference pass

Innovation partner round tables

Start-up Summit
Each innovation partner will host a 45-minute round table with a group of 10 executives from some of the industry’s most cutting-edge start-ups.
last published: 18/Jul/19 08:36 GMT