Amsterdam, 8 - 10 October 2024

Schedule

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Oct 88:55
Conference pass

Organiser’s welcome address: Daniel Boyle, GM of Transport, Terrapinn

Keynotes
Daniel Boyle, GM - Transport, Terrapinn Holdings Ltd
Oct 89:00
Conference pass

Inspirational Keynote: Accessibility in aviation – What should change look like?

Keynotes
Oct 89:10
Conference pass

Keynote Address: Reconciling customer experiences and modern airline retailing in a new world.

Keynotes
Tamur Goudarzi Pour, Group Head of Customer Experience, Lufthansa Group
Oct 89:25
Conference pass

Fireside Chat: Technology transformation in the era of Gen AI

Keynotes
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 810:00
Conference pass

Cultivating Customer Loyalty: The Leadership Connection to Exceptional Customer Experiences

Talent Summit
Moderator: James Parker, Director, Venari Partners
Oct 810:00
Conference pass

Fireside Chat: Beyond compliance – How are we building trust and an inclusive airport experience for all?

Digital Accessibility Summit
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Oct 810:00
Conference pass

Fireside Chat: Transforming loyalty and retailing at Finnair - Thinking beyond FFPs, NDC and One Order.

Airline Retail
Interviewee: Rogier Van Enk, SVP Customer Engagement, Finnair
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 810:00
Conference pass

Unifying the airport: A case study in streamlining operations through common situational awareness

Ground Operations
Jani Ceder, Head of Aiport Operations Center, Finavia
Oct 810:15
Conference pass

Building trust, breaking barriers: How can we create a seamless travel experience for disabled passengers?

Digital Accessibility Summit
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Roberto Castiglioni, Director, Reduced Mobility Rights
Oct 810:15
Conference pass

Burn less, pay less: decreasing emission penalties through e-taxi

Ground Operations
Oct 810:15
Conference pass

C-Level Retailing panel: The future of offer-order, Gen AI and loyalty in the new world of modern retailing

Airline Retail
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Julio Rodriguez, Chief Commercial Strategy Officer, IAG
Tamur Goudarzi Pour, Group Head of Customer Experience, Lufthansa Group
Vincent Coste, Chief Commercial Officer, Riyadh Air
Oct 810:15
Conference pass

CPO Panel: Exploring HR strategies for diversity, engagement, and future-proofing the aviation industry

Talent Summit
Moderator: Jenny Walsh, Head of Client Relations, Venari Partners
Jane Storm, Group People Director, easyJet
Oct 810:30
Conference pass

Beyond efficiency: How are we embracing AI, automation, and collaboration to create an efficient ground operations ecosystem?

Ground Operations
Moderator: Mohammad Taher, Engineer & Educator, The Airport Guy
Jan Willem Kappes, SVP Global Sales, Assaia
Thomas Hoff Andersson, Managing Director and Chief Operating Officer, Flughafen Berlin Brandenburg GmbH
Mario Georgi, Senior Project Manager Ground Services, Fraport AG
Oct 811:45
Conference pass

Making London Gatwick the Accessible Airport for everyone

Digital Accessibility Summit
Anna-Ruth Cockerham, Accessibility Manager, London Gatwick
Oct 811:45
Conference pass

TikTok, Instagram and Youtube; How Social Media Can Solve The Aviation Skills Crisis

Talent Summit
Mohammad Taher, Engineer & Educator, The Airport Guy
Oct 811:55
Conference pass

Beyond the algorithm: How can technology empower crew and in turn enhance the passenger experience?

Talent Summit
Chris Denton, Executive Advisor – People, Corporate & Sustainability, WestJet Airlines Ltd
Rossann R. Domingo, Manager - Crew Planning Division, Philippine Airlines
Oct 812:00
Conference pass

Panel: Achieving accessibility in action: Staff training, technology and practical solutions

Digital Accessibility Summit
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Pál Hegedűs, Head of Terminal Services, Budapest Airport
Abhi Chacko, Head of Innovation & Commercial IT, Gatwick Airport
Oct 812:00
Conference pass

What links Llamas, Loyalty and Leaping Profits? Join Volantio to learn how to unlock profits from passenger flexibility

Airline Retail
Oct 812:15
Conference pass

Is the current baggage handling system failing us and how are we going to improve it?

Ground Operations
Viktoria Rudo, Senior Manager Head of Baggage Processes, Lufthansa Group
Semi Gabteni, Head of Data and Management Science, Groupe ADP
Timos Korosis, Airport Systems & Ground Product Developer, Aegean
Oct 812:15
Conference pass

Panel: Rethinking your NDC content strategy – How are you differentiating your offers, developing new bundles, using dynamic pricing and evolving your own ecosystem?

Airline Retail
Rana Ghosh, VP Omnichannel, Product and Loyalty, Spirit Airlines
Celia Munoz Espin, Commercial Strategy and Distribution Director, Iberia
Bryan Porter, Chief Revenue Officer, Datalex Ireland Ltd
Oct 814:00
Conference pass

Fireside Chat: Unlocking growth with Hangar 51

Innovation Summit
Oct 814:00
Conference pass

Pros Workshop: The Secret of AI Profit Optimization

Airline Retail
Oct 814:15
Conference pass

Quantifying Momentum - A (p)review of Innovation in Aviation

Innovation Summit
Tino Klähne, Director Strategic Innovation & Intelligence, Lufthansa Innovation Hub
Oct 814:30
Conference pass

Panel: Innovation Ignition: Separating hype from reality

Innovation Summit
Ivan Terekhov, Director of Research & Intelligence, Lufthansa Innovation Hub
Lukas Kaestner, Co-Founder and CCO, Sustainable Aero Lab
Lisa Eyamie, Director, Digital Roadmap and Innovation, WestJet
Oct 816:00
Conference pass

Cleared for take-off: How Alaska Airlines and UP.Labs are accelerating innovation with next-generation aviation startups

Innovation Summit
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Pasha Saleh, Head of Corporate Development, Alaska Airlines
Oct 816:15
Conference pass

Investing in the future: How JAL Ventures is shaping the future of air travel

Innovation Summit
Shiro Matsuzaki, Manager, Strategic Investment, Japan Airlines
Oct 816:30
Conference pass

Fireside Chat: How does an airline innovate and think about the future when the foundations and what we need today still needs work and focus?

Innovation Summit
Lisa Eyamie, Director, Digital Roadmap and Innovation, WestJet
Oct 816:45
Conference pass

Start-Up Pitch Competition

Innovation Summit
Giulio Ranucci, Head of Innovation & Digital, A.D.R.
Suzanna Chiu, Head of Amadeus Ventures, amadeus

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Oct 98:35
Conference pass

Organisers welcome address: Daniel Boyle, GM, Transport, Terrapinn

Keynotes
Daniel Boyle, GM - Transport, Terrapinn Holdings Ltd
Oct 98:37
Conference pass

Chairman’s welcome speech: Guy Johnson, Presenter, Bloomberg TV

Keynotes
Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 98:40
Conference pass

KLM CEO welcome address: Marjan Rintel, CEO, KLM

Keynotes
Oct 98:45
Conference pass

Keynote Interview: How to run a great airline for customers, while decreasing our environmental footprint and accelerating digitalization

Keynotes
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 99:00
Conference pass

Keynote Interview: Understanding more about the future of international expansion at Breeze and finding out what David thinks of the current state of play of the industry?

Keynotes
Interviewee: David Neeleman, Founder and Chief Executive Officer, Breeze Airways
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 99:15
Conference pass

Keynote Interview: How Rwandair plan to boost global reach for the most underserved continent in aviation

Keynotes
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 99:30
Conference pass

Keynote Interview: Exploring El Al’s strategic 5-year plan: Understanding more about global fleet expansion, boosting tourism, new partnerships and digital product upgrades.

Keynotes
Interviewee: Dina Ben Tal Ganancia, Chief Executive Officer, El Al
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 99:45
Conference pass

Keynote CEO Panel: Mitigating geopolitics, adopting Gen AI, building more efficiency and managing supply chain issues – what’s the state of play?

Keynotes
Moderator: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Dina Ben Tal Ganancia, Chief Executive Officer, El Al
David Neeleman, Founder and Chief Executive Officer, Breeze Airways
Oct 910:00
Conference pass

Keynote Interview: Balancing the integration of emerging technologies with overarching airport business goals and human-centric experiences

Airport Keynote
Interviewee: Paul Griffiths, Chief Executive Officer, Dubai Airports Company
Oct 910:15
Conference pass

Keynote Interview: Investigating GTAA’s transformative capital program and advanced relationship with digital innovation

Airport Keynote
Interviewee: Deborah Flint, President, Greater Toronto Airports Authority
Oct 910:30
Conference pass

Keynote Interview: How is Pittsburgh International Airport enacting holistic innovation by targeting technology, workforce, and energy?

Airport Keynote
Oct 910:45
Conference pass

Keynote Panel: How will harnessing digital transformation and innovation allow airports to achieve peak operational efficiency?

Airport Keynote
Deborah Flint, President, Greater Toronto Airports Authority
Paul Griffiths, Chief Executive Officer, Dubai Airports Company
Oct 911:55
Conference pass

Keynote Interview: Overcoming operational challenges to fuel future growth.

Keynotes
Interviewee: József Váradi, Chief Executive Officer, Wizz Air
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 912:10
Conference pass

Keynote Interview: Restructuring SAS – What is the future beyond Chapter 11?

Keynotes
Interviewee: Anko Van der Werff, President & Chief Executive Officer, SAS - Scandinavian Airlines
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 912:15
Conference pass

Fireside Chat: Preparing for the next wave of digitalisation through identifying the right talent, tech and suppliers

Airport TeX
Lennert l'Amie, Chief Information Officer, Royal Schiphol Group
Oct 912:15
Conference pass

How can we effectively manage data through leadership to navigate the modern data-driven landscape?

Airport Data, Security and Robotics
Oct 912:15
Conference pass

Presentation: Enabling loyalty to be flexible in a dynamic travel tech landscape

Loyalty
Gerald Schloegl, MD, Miles&More
Oct 912:15
Conference pass

Transforming airport operations: Leveraging AI (and Cloud) for efficiency and passenger experience

Digital Airport Operations & Innovation
Oct 912:25
Conference pass

Fireside Chat: What will the future of offer and order look like for an airline like Air Canada?

Airline Retail
Oct 912:25
Conference pass

Keynote Interview: Exploring Pegasus’s plans for growth in Europe, the Middle East and CIS countries.

Keynotes
Interviewee: Güliz Öztürk, Chief Executive Officer, Pegasus Airlines
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Oct 912:25
Conference pass

Presentation: Revolutionizing Air Travel Payments with Digital Wallets; A Case Study of TK Wallet

Payments
Serdar Gurbuz, SVP, Customer Solutions & Analytics, Turkish Airlines
Oct 912:25
Conference pass

Presentation: Transformation from legacy IT to customer-centric tech enablement

Digital & IT
Oliver Schmitt, Chief Executive Officer Digital Hangar GmbH & Senior Vice President Digital Delivery, Lufthansa Group Digital Hangar GmbH
Thomas Rückert, SVP & CIO, Lufthansa Group
Oct 912:30
Conference pass

A hidden operations’ gem: benefits of faster turnarounds

Digital Airport Operations & Innovation
ISAIAH Cox, Chief Executive Officer, WheelTug
Oct 912:30
Conference pass

Airport CIO Panel: Advancing the industry to contactless journeys by 2030

Airport TeX
Lennert l'Amie, Chief Information Officer, Royal Schiphol Group
Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport
Oct 912:30
Conference pass

Panel: Data synergy: Can we unlock aviation’s potential through collaboration?

Airport Data, Security and Robotics
Oct 912:30
Conference pass

Panel: How can digital innovation be leveraged to ensure loyalty programs are accessing an optimal, quantifiable return on investment?

Loyalty
Oct 912:40
Conference pass

From Idea to Production: Real-world Applications of AI in Aviation.

Digital & IT
Oct 912:40
Conference pass

Panel: Is an advanced FinTech strategy now essential to airlines providing an optimal payment experience?

Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Christian Oberle, CDO/CIO, SkyTeam
Laurie Gablehouse, Global Head of Travel Solutions, Worldline
Serdar Gurbuz, SVP, Customer Solutions & Analytics, Turkish Airlines
Oct 912:40
Conference pass

Panel: Understanding how CEOs are approaching structural industry shifts, potential for growth, sustainability implications and AI business transformation.

Keynotes
Moderator: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Güliz Öztürk, Chief Executive Officer, Pegasus Airlines
Patrick Roux, Chief Executive Officer and Managing Director, SkyTeam
Tony Douglas, Chief Executive Officer, Riyadh Air
Anko Van der Werff, President & Chief Executive Officer, SAS - Scandinavian Airlines
Oct 912:40
Conference pass

Presentation: Driving next-gen loyalty through embedded protection

Airline Retail
Oct 912:45
Conference pass

Panel: The connected airfield: Can AI, data and digital twins revolutionise airport operations?

Digital Airport Operations & Innovation
Moderator: Mohammad Taher, Engineer & Educator, The Airport Guy
Christiaan Hen, CEO, Assaia
Peta Wolmarans, Director - Planning, Vancouver International Airport
Oct 912:55
Conference pass

CIO Panel: How do we fully realise the massive potential of airline tech transformation to help drive industry wide value by 2030?

Digital & IT
Isabelle Droll, Chief Information Officer and Director of Group IT for Corporate and Sustainability, TUI
Thomas Rückert, SVP & CIO, Lufthansa Group
Oct 912:55
Conference pass

Panel: How does NDC need to further develop so that we are fully prepared for an offer-order world?

Airline Retail
Anand Lakshminarayanan, Senior Vice President Revenue Optimisation, Emirates Airline
Roland Jaggi, Chief Commercial Officer, Aegean Airlines
Oct 914:40
Conference pass

Fireside chat: ADR Airport case study - Why should we be investing in security?

Airport Data, Security and Robotics
Marco Stramaccioni, Chief Executive Officer, ADR Security
Oct 914:40
Conference pass

Fireside Chat: Democratising technology at easyJet and embracing large language models.

Digital & IT
Interviewee: Stuart Birrell, Chief Data and Information Officer, easyJet
Oct 914:40
Conference pass

Fireside chat: Establishing safe and efficient eVTOL operations at existing airports.

Digital Airport Operations & Innovation
Interviewer: Sergio Alegre Calero, Director General, Airport Regions Council
Oct 914:40
Conference pass

Fireside Chat: How do you capture more wallet-share by thinking outside of the box and intertwining distribution, ancillaries, loyalty and digital marketing?

Airline Retail
Juliana Ramirez, VP Ancillary Revenue & Digital, Flair Airlines
Oct 914:40
Conference pass

Fireside Chat: Leveraging data from the customer perspective to optimise Malaysia Airports’ operations

Airport TeX
Interviewer: Tine Haas, Director Airports & Aviation, Dornier Group
Gordon Stewart, Chief Operating Officer, Malaysia Airports Holdings Berhad
Oct 914:40
Conference pass

Fireside Chat: Marty St. George, President, JetBlue

Keynotes
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 914:55
Conference pass

Airport COO Panel: Roadmapping digitisation to achieve seamless airport operations

Airport TeX
Moderator: Tine Haas, Director Airports & Aviation, Dornier Group
Gordon Stewart, Chief Operating Officer, Malaysia Airports Holdings Berhad
Stewart Steeves, Chief Operating Officer, Vantage Airport Group
Oct 914:55
Conference pass

Ancillary Panel: Are ancillaries the new loyalty programs?

Airline Retail
Chris Engle, Chief Customer Officer, Plusgrade
Jacob Maloney, Director, E-commerce and Digital Products, Frontier Airlines
Juliana Ramirez, VP Ancillary Revenue & Digital, Flair Airlines
Ella Alkalay Schreiber, SVP, GM Fintech, Hopper
Robert Mulet Gomez, Director Digital Experience, Avianca
Oct 914:55
Conference pass

Breaking data silos for improved airline operations

Digital & IT
Oct 914:55
Conference pass

Fireside Chat: Fintech Ancillaries for Airlines: A la carte flexibility for modern travellers

Keynotes
Ella Alkalay Schreiber, SVP, GM Fintech, Hopper
Session led by: hopper
Oct 914:55
Conference pass

Panel: Future- proofing security: Can technology help us forge a smarter, robust security ecosystem?

Airport Data, Security and Robotics
Marco Stramaccioni, Chief Executive Officer, ADR Security
Oct 914:55
Conference pass

Panel: NextGen Loyalty CX – Using AI and data to personalize loyalty offerings and build an advanced customer journey

Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Alexandra Christopoulou, Loyalty & CRM Manager, Aegean Airlines
Pedro Flores Ribeiro, Loyalty Director, Tap Air Portugal
Oct 914:55
Conference pass

Panel: Urban Air Mobility: Taking Flight – Challenges, Opportunities, and the Future of Airports

Digital Airport Operations & Innovation
Oct 914:55
Conference pass

Presentation: Global Airline Payments - Challenges and Opportunities

Payments
Damien Cramer, Global Head of Travel and Airlines, Worldline
Oct 915:10
Conference pass

Fireside Chat: Understanding what kind of Gen AI policies and practices need to be put in place to ensure effective governance and adherence with future regulation.

Digital & IT
Interviewee: Kim Macaulay, Chief Information and Data Officer, IATA
Oct 915:10
Conference pass

Panel: How crucial is payment orchestration when enhancing digital payments within a quickly expanding and evolving market?

Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Kai Schilb, Head of Payment, Lufthansa Group
Keli Sandeman, Payment Strategy Manager, Virgin Atlantic Airways
Oct 915:10
Conference pass

Presentation: Modern Airline Retailing: AI-Driven Revenue Optimization and Offer Creation

Keynotes
Oct 915:25
Conference pass

CIO Panel: With the further democratisation of technology such as Gen AI tools how can you ensure that your airline remains responsible and secure?

Digital & IT
Stuart Birrell, Chief Data and Information Officer, easyJet
Kim Macaulay, Chief Information and Data Officer, IATA
Christian Oberle, CDO/CIO, SkyTeam
Oct 915:25
Conference pass

Commercial Leaders Panel: Understanding the current and future potential of Gen AI for commercial airline teams?

Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Sophie Dekkers, CCO, easyJet
Onur Dedekoylu, Chief Commercial Officer, Pegasus Airlines
Aileen McCormack, Chief Commercial Officer, CarTrawler
Oct 916:15
Conference pass

Fireside Chat: What can we learn from the large service industries when it comes to innovation, transformation and investment?

Keynotes
Oct 916:25
Conference pass

Keynote Panel: Decarbonising Aviation – Is the industry stepping forward at the pace we need, and what will it take to enact real change?

Airport Keynote
Meiltje de Groot, Chief Executive Officer, Groningen Airport Eelde
Bettina Ganghofer, Managing Director And Chief Executive Officer, Salzburg Airport
Oct 916:30
Conference pass

Innovation Panel: Where do we invest next?

Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Suzanna Chiu, Head of Amadeus Ventures, amadeus
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Amy Burr, President, JetBlue Ventures
Oct 917:00
Conference pass

Keynote Interview: The transformation of BA.com

Keynotes
Interviewer: Dirk John, Chief Information and Digital Officer, British Airways
Oct 917:15
Conference pass

Closing keynote panel: Hype cycle, data, loyalty, eCommerce and travel trends

Keynotes
Serdar Gurbuz, SVP, Customer Solutions & Analytics, Turkish Airlines
Dirk John, Chief Information and Digital Officer, British Airways
Sara Freitas, Director E-commerce and Digital Experience, TAP Air Portugal
Oct 918:00
Conference pass

Evening drinks reception hosted by CarTrawler

Keynotes
Session led by: cartrawler

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Oct 109:45
Conference pass

Keynote Interview: Exploring strategic alliances which will amplify international cohesion and foster innovation

Airport Keynote
Ayman Aboabah, Chief Executive Officer, Riyadh Airports Company
Oct 1010:00
Conference pass

Keynote Panel: How can the airport industry leverage collaboration, innovation and technology to drive growth and revolutionise the travel ecosystem?

Airport Keynote
Mohamed Al Binfalah, Chief Executive Officer, Bahrain Airport Company
Ayman Aboabah, Chief Executive Officer, Riyadh Airports Company
Oct 1011:15
Conference pass

Fireside Chat: Beyond digital identities - how to leverage biometrics to drive a new airport experience across stakeholders?

Digital Airport Operations & Innovation
Interviewee: Aaron Beeson, Director of Innovation, ANA Aeroportos de Portugal
Interviewer: Steve Armitage, Head of Design & Innovation, Heathrow
Oct 1011:15
Conference pass

Fireside Chat: Redefining redemption in the LCC space

Loyalty
Interviewer: Harald Deprosse, Partner, Envolved GmbH
Rana Ghosh, VP Omnichannel, Product and Loyalty, Spirit Airlines
Oct 1011:15
Conference pass

Fireside Chat: Taking AFKLM away from the PSS to full Offer-Order management system.

Digital & IT
Interviewee: Iris Taguet, Program Director for Modern Airline Retailing, Air France - KLM
Oct 1011:15
Conference pass

How is Munich Airport transforming airport operations through robotics to enhance customer experience?

Airport Data, Security and Robotics
Interviewee: Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, Munich Airport
Oct 1011:15
Conference pass

Presentation: MAG’s GEN AI assistance language model and navigating data opportunities, hallucinations, and passenger preferences

Airport TeX
John Hudson, Chief Technology Officer, M.A.G.
Oct 1011:15
Conference pass

Presentation: Which industry shifts and trends may ultimately accelerate widespread NDC adoption?

Payments
Jeyhun Efendi, Senior Vice President Commercial Operations & Ecommerce, flydubai
Oct 1011:30
Conference pass

Fireside Chat: Understanding Ryanair’s future distribution strategy.

Airline Retail
Interviewee: Dara Brady, Chief Marketing Officer, Ryanair DAC
Oct 1011:30
Conference pass

How Budapest Airport is revolutionising passenger experience with next-gen IoT

Airport Data, Security and Robotics
Gyorgy Farkas, Head of IT Project and Innovation Management, Budapest Airport
Oct 1011:30
Conference pass

Keynote Interview: How SunExpress is embarking on an ambitious program of expansion and diversification

Keynotes
Interviewee: Max Kownatzki, Chief Executive Officer, SunExpress Airlines
Oct 1011:30
Conference pass

Panel: From airline to modern retailer – how can airlines align the payments and distribution worlds?

Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Jeyhun Efendi, Senior Vice President Commercial Operations & Ecommerce, flydubai
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Oct 1011:30
Conference pass

Panel: Inter-Industry Ecosystems – Will the future of airline loyalty be shaped through co-branding and collaboration strategies?

Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Dominic Purvis, SVP Product & Customer Experience, LATAM Airlines
Rana Ghosh, VP Omnichannel, Product and Loyalty, Spirit Airlines
Oct 1011:30
Conference pass

Panel: Reimagine, refine, revolutionise – How are airports innovating for a transformed future?

Digital Airport Operations & Innovation
Moderator: Steve Armitage, Head of Design & Innovation, Heathrow
Pablo Lopez Loeches, Head of Ideation & Entrepreneurship Division, AENA
Abhi Chacko, Head of Innovation & Commercial IT, Gatwick Airport
Aaron Beeson, Director of Innovation, ANA Aeroportos de Portugal
Oct 1011:30
Conference pass

Panel: What kind of IT architecture transformation do we need to see to deliver on the promise of offer-order?

Digital & IT
Iris Taguet, Program Director for Modern Airline Retailing, Air France - KLM
Ella Alkalay Schreiber, SVP, GM Fintech, Hopper
Raza Ali, Corporate strategy Manager - Transformation, IAG
Oct 1011:30
Conference pass

Presentation: What are the behaviours and expectations of the next generation of passengers and how should airports evolve accordingly?

Airport TeX
Oct 1011:45
Conference pass

Breaking Barriers: PKFARE's Tech-Driven Approach for Airlines in the Digital Distribution Era

Airline Retail
Oct 1011:45
Conference pass

Keynote Interview: Taking the low-cost model to the next level in the Kingdom and beyond.

Keynotes
Interviewee: Steven Greenway, Chief Executive Officer, flyadeal
Oct 1011:45
Conference pass

Panel: How can airports invest in relevant and sustainable passenger technology?

Airport TeX
Moderator: Tine Haas, Director Airports & Aviation, Dornier Group
Istvan Szabo, Chief Passenger Services Officer, Budapest Airport
Marcelo Mota, CIO and ORAT PMO, AIAAN Luanda Airport
Harry Barrett Jr, Executive Director, Palm Springs International Airport
John Hudson, Chief Technology Officer, M.A.G.
Oct 1011:45
Conference pass

Robotics Panel: How are we making robotics a reality in the airport ecosystem?

Airport Data, Security and Robotics
Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, Munich Airport
Giulio Ranucci, Head of Innovation & Digital, A.D.R.
Oct 1012:00
Conference pass

LCC CEO Panel: As we approach 2025 how is the low-cost landscape evolving and what are the key trends emerging when it comes to predicting demand, supple chain,digital transformation and GEN AI?

Keynotes
Steven Greenway, Chief Executive Officer, flyadeal
Bjorn Tore Larsen, Chief Executive Officer, NORSE ATLANTIC AIRWAYS
Max Kownatzki, Chief Executive Officer, SunExpress Airlines
Jude Bricker, President And Chief Executive Officer, Sun Country Airlines
Oct 1012:00
Conference pass

Panel: How is the distribution landscape shifting and has the relationship between airlines and OTAs finally thawed?

Airline Retail
Justin Jovignot, Director, Commercial Strategy and Distribution, Tap Air Portugal
Dara Brady, Chief Marketing Officer, Ryanair DAC
Catalina Nannig, VP Sales & Distribution, Avianca
Oct 1012:45
Conference pass

Digital product panel: In an era of mushrooming Gen AI, evolving VR, increased customer expectations and self-service demand how are airlines adapting their digital products to keep up?

Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Marthe van Rooij, VP Digital Product Management, Air France - KLM
Rogier Van Enk, SVP Customer Engagement, Finnair
Oct 1013:30
Conference pass

Presentation: How can collaboration across stakeholders be improved to limit fraud, chargebacks, and improve trust/confidence with customers in their payments

Payments
Christelle Brenin, Payment Fraud Senior Manager, Lufthansa Group
Oct 1013:30
Conference pass

Presentation: Managing transformation from the passenger and consumer side

Airport TeX
Megan O'Connell, Director of Marketing and Branding, Philadelphia International Airport
Oct 1013:30
Conference pass

Vueling: An overall airline transformation story

Keynotes
Oct 1013:45
Conference pass

Chief Transformation Officer Panel: How do you successfully transform and develop your airline in an era of constant change, geopolitical issues, sustainability demands, technological advancements and

Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 1013:45
Conference pass

Panel: How can airlines attract passengers to their business through a convenient, advanced and engaging payment journey?

Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Christelle Brenin, Payment Fraud Senior Manager, Lufthansa Group
Oct 1013:45
Conference pass

Panel: How can airports harness the digital economy to build and maintain advanced commercial ecosystems?

Airport TeX
Megan O'Connell, Director of Marketing and Branding, Philadelphia International Airport
Ioanna Papadopoulou, Director Communications & Marketing, Athens International Airport Sa
Oct 1013:45
Conference pass

RM Panel: How will the shift in market demand, adoption of a new AI ecosystem, offer-order and the cost of sustainability impact revenue management teams in the next 5 years?

Revenue Management & AI
Simon Rimrod, VP - Head of Commercial Offer and Pricing, Lufthansa Group
Chris Stacey, Vice President, Commercial, Uplift
Oct 1014:00
Conference pass

Panel: Moving from transactional loyalty towards a more interactive, personalized model

Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Arturs Garais, Web3 Project Lead, airBaltic
Oct 1014:00
Conference pass

Panel: Seamless & Sustainable: How are we building our smart airports for the future with sustainability goals and passengers at the forefront?

Digital Airport Operations & Innovation
Mieke Struik, Senior Manager Commercial Strategy & Technology, Royal Schiphol Group
Jennifer Berz, Vice President Strategy and Sustainability, Fraport AG
Ira Fernández-Lázaro, Senior Executive Strategic Planning, Düsseldorf Airport
last published: 23/Apr/24 15:55 GMT