Lisbon, 7 - 9 October 2025
Schedule
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Chair's Welcome Speech
Non-Bullshit Innovation Insight: What super-intelligent AI means for the passenger experience
Keynote Interview: Transformation of the Lufthansa Group
Presentation: Transforming airline retailing with smarter decisions and real-time action
AOP by 2027: Operational Excellence at Helsinki Airport through Common Situational Awareness and Airport Operations Plan
Using realtime passenger & network information to make smarter, faster decisions to reduce the impact of disruption
Zero Infinity Partners Startup Panel: From tarmac to take-off: future-proofing aviation infrastructure with AI, robotics, and venture capital
Panel: From booking to arrival, what critical pain points are we improving for passengers with additional needs? And how?
· Where is the current weakest link along the journey today?
· Discussing how booking systems, websites and mobile apps are being made fully accessible as a crucial first step
· How do we balance autonomy with assistance during check-in, security, and navigation?
· Looking at the boarding processes to ensure it’s stress-free, dignified and efficient
· How can we ensure support staff are trained and equipped to deliver customer-centric accessibility?
Presentation: Don’t leave money on the table - The power of Post-Booking Revenue Management
Panel: Smarter turnarounds – how can collaboration & digitalisation improve operational efficiency?
· Exploring AI, predictive analytics, and automation’s role in turnaround optimisation
· How digital twins and real-time data are enhancing ground handling decision-making
· Evaluating cross-industry collaboration between airlines, airports, and handlers
· Overcoming legacy system constraints in ‘brownfield’ airport environments
· What investments are essential today for a more resilient, sustainable ground ops future?
Transforming Crew Accommodations: A Major Carrier’s Journey with API
How to Use AI and Data to Accelerate Sustainability Initiatives
Panel: Personalisation at scale – how are airline retailing strategies reinventing the marketplace?
· What impact do macroeconomic factors like inflation, sustainability demands, and regulatory changes have on shaping airline retail strategies?
· NDC to Offer & Order: Exploring how airlines are expanding beyond flights
· How can data, AI, and loyalty programs come together to create a better retail experience for the passenger?
· What key retail innovations should airlines watch out for over the next five years?
Panel: What proactive strategies can we use to mitigate delays and keep flights on schedule?
- Looking at real-world case studies on reducing congestion-related delays.
- Understanding how to predictive modelling and real-time data can help prepare for unplanned disruption
- Exploring the role of collaborative decision-making between airlines, airports, ATCs and regulators.
Tech Clinic with David Rowan, Founder, WIRED UK
Join us for an engaging Tech Clinic Q&A session with David Rowan, renowned technology expert and founding editor of WIRED UK. In this interactive forum, attendees will have the opportunity to ask David their most pressing questions about the future of technology, innovation trends, and how aviation can draw inspiration from other industries, from digital transformation in healthcare to automation in manufacturing. Don’t miss this chance to gain fresh insights and spark ideas that could shape the next era of aviation.
Fireside chat: Transforming accessibility through technology at Alaska Airlines
Presentation: Roadmapping transformation through a a tech-first mindset
Presentation: Case Study: AI-Powered baggage handling – shaping the passenger experience
ML-Driven Network Management: Predicting and Preventing Disruptions
Fireside chat: Delivering on climate goals in a volatile world – the case for policy, investment, and innovation
Panel: Future-proofing accessibility – tech, training and cultural change
· Where might emerging tech (e.g., AI, biometrics, wayfinding apps) unintentionally leave accessibility behind - and how do we prevent it?
· Listening to the voice of the community – how are we co-creating and testing solutions directly with disabled passengers and ageing travellers?
· How can airports, airlines, OEMs, regulators, and suppliers break out of their silos to create seamless accessibility
· How do we secure real C-level buy-in and budget prioritization for accessibility as a competitive advantage?
· Where do regulations help – and where do they hinder flow across the journey?
Hitit Oxygen: Why the industry’s largest Offers & Orders implementation went live on the indirect channels first
Hosted by Power Stow
From chaos to control: Rethinking disruption with digital-first, passenger centric solutions
Presentation: How can airlines evolve into dynamic, customer-centric retailers?
Baggage Panel: Seamless baggage handling: can we deliver a fully automated future?
· How are AGVs, robotics and automated systems enable large-scale autonomous baggage transport and sortation?
· Operationalising real-time baggage tracking – what role can AI, RFID, and IoT play in streamlining logistics?
· Analysing best practices for aligning airport infrastructure, airline processes and ground handlers for optimal baggage flow
· Examining scaling autonomous and standardised solutions across multi-airline terminals and legacy systems
· Enhancing the end-to-end passenger experience through better baggage transparency and fewer mishandlings – what’s the operational role in driving trust?
Panel: Improving operational efficiency during disruption: How is technology helping to reduce the impact of disruption
- Next-gen airspace management solution
- How can effective crew logistics and communication tools improve operational efficiency and reduce recover times?
- Best practice management for unforeseen disruption and reducing onward impact for airlines and customers
- What role does ML & AI have to play in supporting IROPS and where does it not make sense?
Panel: How are we financing and scaling real, measurable sustainability in aviation right now?
· How do we unlock investment to cross the “valley of death” for SAF, startups and other climate tech?
· Discussing what makes sustainability startups investable and ready for scale?
· What specific tech is ready to scale, and what’s holding them back?
· What investors want: How to make climate tech bankable in a volatile market
· Open Innovation, Startup Networks, Venture Capital: Analysing how we build collaborative frameworks to move sustainable tech forward
· How do we make sustainability investable today – not tomorrow?
Panel: Offer & Order First Movers: Navigating the Transition Roadmaps
· Assessing the benefits and challenges of implementing legacy-free interlining
· Evaluating the readiness of airlines, IT providers, and the broader industry for the transition to the Offer & Order model
· Addressing the current struggles with standardisation – how can we collaborate to fix this?
· Sharing insights into the timelines and milestones anticipated for full implementation - what best practices can we identify for managing change and ensuring a smooth transition within airline operations
Panel: Different models, shared vision - How we approach innovation & investment
Presentation: Delivering the more human airline CX - insights from Aer Lingus
PROS Workshop: Airlines and Autopilot – From AI to IA
Presentation: From Hype to Reality: United Airlines' and NLX AI-Powered Customer Service Revolution
Case Study: Aeromexico and PASSUR partner to help Aeromexico score #1 Global on Time Performance Ranking, through optimized airfield operations
Presentation: Beyond the Classroom: aviation training made smart and flexible
Flight Coms: Enabling Ops to See More, Do More and Recover Faster in IRROPs
Fireside Chat with François Chopard, Founder & CEO, Starburst Aero
Fireside chat: AirHelp - From Disruption to Delight
PANEL: How can airlines create a seamless, unified passenger journey to deliver a strong brand message?
- What do our customers want – taking a step back to truly define a strong experience ethos
- How can airlines identify pain points to best deliver value for customers and reduce siloed thinking
- Getting the balance right between digital and the in person touch - where does tech really offer value?
- Empower staff to be brand ambassadors with clear CX goals and the right tools to hand
Panel: The future of flight operations – leveraging digital tools for optimised performance
- Understanding flight data monitoring – how real-time data and predictive analytics improve flight safety and risk management
- Evaluating the use of AI-driven insights and operational data to optimise fuel consumption and reduce emissions
- Exploring how digital ops tools help airlines move from reactive to predictive maintenance strategies
- API-Driven Data Integration – Leveraging real-time datasets to enhance interoperability across airline systems and stakeholders
Panel: Workforce, Training & Digital Transformation: From retention challenges to upskilling, how do we sustain a resilient workforce for ground handling?
· Preparing ground staff for a shift from manual labour to automation supervision
· How are we addressing workforce shortages?
· AI, VR and automation in workforce retention & training – can we future-proof the industry?
· Bridging the digital skills gap through upskilling and training innovation
· Rethinking labour planning models to minimize shortages and delays
Rethinking innovation in aviation – the rise (and reality) of standalone innovation units
Panel: How can airlines minimise the impact of disruptions for customers and business?
- Working as one: Turning complex situations into a simplified system to avoid confusion and mistakes
- Enabling unified insights to streamline responses with informed & strategic decisions
- Working across operations and CX to create real business value
- Exploring partnerships with airports, hotels and ground transportation, and how collaboration speeds up recovery.
COO Panel: Leading operational excellence through people and automation
· What frameworks are being developed to build resilient and agile workforces through data, automation, and AI?
· How are we tackling large ops workforce challenges, including issues with unions?
· What are the biggest challenges in integrating tech talent into traditionally non-digital teams, and how are they being addressed?
· Discussing the importance of diversity and inclusion in operational roles
· How are we attracting top tech talent into operational roles and fostering an innovation-forward mindset?
Panel: Beyond the buzz: Cutting through the noise to find real innovation
· AI – are we overestimating it’s near-term impact, or is the hype justified?
· What sustainability innovations are seeing real, scalable traction?
· The rise (and fall?) of eVTOLs & AAM – will they ever be a reality, or are they an investor bubble?
· Are we actually getting ROI?
· What new tech are investors backing right now?
Travel in Motion & Oystin Advisory Workshop: Travel Distribution and Retailing Masterclass
Multimodal Panel: Making sustainable, seamless end to end travel a reality
- Supporting the sustainable travel behaviours of our customers: How can we make Air/Rail travel a breeze
- Overcoming the biggest barriers to interlining agreements both technical & operational to make this vision a reality
- Managing distribution and sales effectively to deliver a seamless customer experience
- How can customers be supported effectively during disruption?
Using digital tools to transform operational capabilities: Sharing our biggest wins and challenges from a 360 transformation at Air Transat
Presentation: How United Airlines is deploying robotics to transform ground operations?
Fireside Chat with IAGi Ventures
Presentation: Building a seamless 360 customer experience journey from the ground up, navigating silos and preparing for the customer of the future
Daedalus – Optimizing Airline Operations to Save Millions
How is Japan Airlines fast-tracking green innovation through global investments?
A Smarter Sky – Why Every Airline Needs a Central Intelligence Hub
Panel: Treating IROPS as a strategic opportunity – how airlines can turn a bad experience into brand loyalty.
- Looking at proactive vs. reactive communication strategies, keeping passengers informed before frustration builds.
- Evaluating self-service and human interaction – finding the right balance for disruptionmanagement.
- Understanding the role of AI-powered personalisation in crisis response, making rebooking and compensation seamless.
- Exploring how passenger loyalty programs can help recover from IROPS incidents.
CXO Panel: Future-Proofing Passenger Experience: Leadership, Talent, and Tech
Start-Up Pitch Competition: Join us to hear from some of the most exciting start-ups disrupting the industry.
Finalists announced in August.
Panel: The role of product innovation & effective partnerships in creating a fantastic customer experience
- Seamless booking and pre-travel experiences – what services are our customers looking for to make their journey easier?
- Developing stronger partnerships beyond the flight: from hotels to experiences how can airlines make partnerships work in their benefit?
- Experimenting with innovative product development: creating new ancillary opportunities which benefit the customer
Panel: From airspace optimisation to disruption management – what is the role of AI & data science in operational resilience?
- Exploring how airlines are leveraging data science to optimise routes and improve aircraft efficiency.
- Airspace and flight path optimisation – Using AI and machine learning to optimise routing, reduce delays, and improve operational efficiency.
- Examining the use of AI to predict and mitigate delays while improving turnaround times.
- The aviation industry is slow-moving and heavily regulated – how can AI & automation push meaningful change?
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Chair's Welcome Speech
TAP Welcome Address: Luis Rodrigues, CEO, TAP Air Portugal
Keynote CEO Interview: Building a Resilient and Sustainable Future for Air Travel in a Complex World
Keynote CEO Interview: Alex Mans, CEO, FLYR
Keynote CEO Interview: How IAG is leading the way in profitability and customer satisfaction
Keynote CEO Interview: Meeting traveler expectations for safe, affordable and sustainable air transport
Keynote Interview: Biometrics, a third runway and optimised efficiency – Exploring new beginnings at HKIA
Keynote CEO Panel: Navigating uncertainty in airline operations
- Balancing short-term fixes with long-term tech planning—are we prioritizing innovation?
- The growing role of AI in airline operations and its key value additions in the next two years.
- Climate targets—will they be re-evaluated due to slow progress and lack of investment?
- Navigating geopolitical instability and its impact on airline operations.
Keynote Interview: How is Bangalore International Airport evolving travel with advanced technology and inclusive experiences?
Keynote Interview: Airport experience reimagined – Enhanced passenger flow and future innovation at Dubai Airports
Star Alliance CEO Panel: Creating a Seamless Interline Journey - How Collaboration Enhances the Travel Experience
Keynote Presentation: The wind revealed – a new sixth sense for safer and more efficient airports
Accelya Workshop: Retailing in Action - Real Impact from Day One of Offer-Order Transformation
In this session, we’ll focus on what’s happeningnow. With the power of AWS, we’ll explore how airlines are already using data in daily operations—not as a future vision, but as today’s reality. This is Offer-Order transformation in motion. From delivering immediate insights to unlocking real ROI with our AI layer, FLX AIViator, we’ll show how the transformation is not only possible—it’s already underway.
Keynote Panel: How can airports adapt to their evolving role and stay competitive in the coming decades?
· How can the industry pursue global connectivity while airports maintain distinctive competitive positions?
· What technologies must airports invest in now to deliver a seamless, contactless experience by 2040?
· How can airports balance achieving net zero by 2050 with accommodating soaring demand?
· While addressing recruitment issues, how can airports harmonise integrating AI and automation with attracting the next generation of airport workers?
· How should airports place sustainability at the heart of their business plan to maintain relevancy and meet traveler expectations?
AI Co-Pilots: Aviation Planning in the era of AI-Agents
Next-Gen Crew Ops: Automate, Optimize, and Save with AI
Agentic AI for Airline Call Centres
Fireside Chat: Revenue and distribution revolution – Harnessing technology for airline innovation
Enabling Network Connectivity for Airline Retailing & AI-Driven Distribution
Fireside Chat: How is Skywards responding to the values and expectations of the 2025 passenger?
How is the rapid advancement of technology impacting the aviation industry?
Fireside Chat: Scaling robotics and AI for passenger services – where are the real opportunities?
Brussels Airport 2032: building the connected, accessible and sustainable hub for tomorrow
Fireside chat: The connected passenger – what it takes to keep journeys frictionless
Fireside Chat: Making noise, Making headlines: Inside Ryanair’s marketing playbook
Fireside Chat: Rethinking airline payments – how are we aligning strategy, customer experience and distribution?
Fireside chat: Starting now - How can the aviation industry take actionable, financially viable steps toward net zero?
Presentation: The business of NDC – realities, myths, and the path forward
Panel: Unpacking future strategies to enhance member engagement across diverse profiles
· How can airlines make spending miles easier to attract a wider range of customers?
· Is incorporating high-level customisation and flexibility now a necessity, and how can digital transformation aid in this offering?
· How can airlines offer variety and gamification, rather than simply rewarding the biggest spenders?
· Can airlines introduce sustainable options to draw and retain environmentally mindful members?
· Considering the recent conversation around the devaluation of loyalty points, how can airlines maintain customer trust and program appeal?
Presentation: Agentic AI and the evolving traveler experience
Frontline Worker AI Enablement in Airlines and Airports
Presentation: The AI revolution in aviation - a case study of the last 7 years at Lufthansa Group
Robotics Panel: From pilots to reality - making robotics and automation work in complex airport environments
· Where are robotics delivering tangible value today, and does airport infrastructure (5G, data integration) support their growth?
· How do we scale from pilots to full deployment while overcoming organisational and regulatory hurdles?
· Analysing the ROI in robotics – how can business cases drive real investment
· Exploring the limits of automation – how do we balance human roles with robotics
· How close are we to fully autonomous airports, and what critical gaps still need addressing?
Rewards and challenges in delivering a touchless travel experience; a conversation with United Airlines.
Presentation: The role of drones in future-ready airports: Aena’s predictive maintenance journey
Hosted by FLYR
Presentation: Tailoring Digital Journey's: Enhancing Customer Experiences Through Personalization
Hosted by Nuvei
Panel: The transformation to holistic retailing – What are the key drivers and how can we harness them?
· Exploring the challenges in NDC adoption, including standardisation, OTA integration, and industry collaboration
· Exploring the Offers & Orders roadmap ahead
· How can airlines collaborate with tech partners to accelerate modernisation?
· What’s holding back the transition from legacy systems to agile, real-time retailing?
· Strategies for moving beyond outdated, fragmented distribution systems
· Managing macroeconomic risks while balancing revenue expansion
CEO Panel: Strategy, Competition & Innovation in Aviation
- Adapting business models in a demand-heavy, capacity-restricted environment.
- AI-driven transformation—how will AI shape the future of airline strategies?
- How can European airlines stay competitive against MENA carriers with greater airspace access?
- In what way are airline alliances evolving and what types of future partnerships should we expect to see?
Panel: Debunking AI Myths – How can we look beyond the hype and deliver real value?
- Moving beyond AI for the sake of AI - how to differentiate meaningful AI investments from trend-chasing initiatives
- Looking at smarter workflows & operational efficiency - how can AI reduce repetitive tasks, freeing teams for more strategic work?
- Discussing examples of internal AI-driven automation: from crew scheduling to customer service
- Examining how AI adoption is not just a tech shift, but a leadership challenge – how can organisations guide teams through transformation?
Airport CIO Panel: From ambition to reality – realising a seamless and contactless passenger journey by 2030
· Has biometric technology and digital identity infrastructure kept pace with airports’ ambitions? What results are we seeing?
· Can AI and automation unify fragmented airport systems into one seamless, data-driven experience?
· Looking at how we’re managing the rising complexity of data sharing while ensuring cybersecurity and compliance with data protection laws?
· Exploring the role of partnerships, regulation, and industry standardisation in accelerating contactless travel
· Addressing regional differences in identity standards and tech and how it will impact progress toward a contactless global travel experience?
Panel: The integrated airport – rethinking future mobility, AAM and connected journeys
· What will airports look like as integrated multimodal transport hubs?
· Evaluating the promise of AAM/UAM and drone solutions – where do they realistically fit into airport ecosystems of different scales?
· Strengthening collaboration with cities, tech providers, and regulators to integrate EVs, autonomous vehicles and new mobility layers
· How can we design future infrastructure that is inclusive, sustainable and adaptable for the long-term?
· Mobility and sustainability – helping achieve scope 3 carbon targets and local sustainability commitments
Panel: Making the business case for CX – why customer focus drives commercial success
- Bridging CX & revenue growth – how enhancing customer experience translates into higher retention, ancillary sales, and brand loyalty.
- Understanding key performance metrics and case studies that demonstrate the ROI of CX improvements.
- Exploring how airlines can effectively analyse passenger feedback to uncover trends, anticipate needs, and personalise experiences.
- Embedding CX into airline culture – strategies for leadership to prioritise customer experience across departments, from digital transformation to frontline staff
CIO Panel: From cost centre to business driver: How can we build a business-driven tech roadmap for the future?
· What strategies are we using to shift IT from a cost centre to a profit driver, and what role does organisational culture and buy-in play in achieving this?
· Balancing innovation and operational resilience: exploring critical lessons that will inform future decisions
· Understanding the risks and hidden costs of neglecting IT infrastructure investment
· How digital maturity drives financial performance and enhances customer satisfaction
· Where will airline IT investment go over the next 5 years?
Panel: How can we design the digital inflight ecosystem to optimise the future cabin experience?
- Discussing how seamless connectivity and smart cabins can create an intuitive passenger experience.
- Looking at the future of IFEC: moving from embedded screens to hybrid solutions with BYOD pairing and cloud-based streaming.
- Developing new retail opportunities with the support of onboard connectivity
- Exploring the role of dynamic advertising, e-commerce, and interactive content in enhancing airline revenue on-board
CMO Panel: What does it take to build an agile, resilient airline brand today?
· How are we leveraging data and AI to deliver personalised marketing campaigns, increase direct engagement, and strengthen brand positioning?
· Exploring collaboration between marketing and revenue management to align brand strategy, visibility, and customer value
· Capturing market signals: how can social trends and digital insights proactively shape airline strategies and customer connections?
· Loyalty redefined – moving past transactions to meaningful brand relationships. What genuinely sustains customer loyalty today?
Panel: How can we master fintech orchestration to achieve the right balance of cost, performance and user experience?
· Exploring how orchestration optimises cost, payment performance, and scalability
· What are the real gains from orchestration – and where are the gaps?
· Can AI and analytics unlock smarter routing, fraud prevention and approval rates?
· Analysing the role of orchestration in enabling global expansion and alternative payment methods
· What’s next for orchestration as airlines retailing and NDC mature?
Panel: Scaling SAF and practical decarbonization strategies for net zero
· Are current timelines and strategies realistic or do we need urgent course correction to stay on track for net zero?
· What does the green transition to SAF truly cost, and how can we scale quickly while keeping solutions financially viable?
· Beyond SAF - Exploring complementary solutions like carbon removal, contrail mitigation and fleet renewal to accelerate decarbonisation?
· Navigating the current political landscape – how regulation, governments, and funding are shaping the pace and cost of net zero?
· Assessing the impact and effectiveness of UK and EU SAF mandates – are these policies helping drive market momentum?
Fixing the Travel Access Gap: Billions Still Need Visas — Here’s How We Solve It
How Modularity is the Foundation of Personalization and Future Proofing Tech in an Agentic AI World
Fly Without Fear: How Cabinblu is Transforming Air Travel for Millions of Anxious Flyers
Fireside chat: Redefining airline commercial strategy in the digital age
Presentation: The data-driven airline: lessons-learned
Fireside chat: New products, new technologies - how are merchandising mechanisms changing with the times?
Presentation: From wayfinding to onward travel: how DAA’s new app is helping passengers take control
Fireside Chat: Redefining Airport-Airline Collaboration - How Keflavík Airport and Icelandair are aligning strategy to transform operations around a shared goal
Presentation by György Farkas, Head of IT Project and Innovation Management, Budapest Airport
Presentation: Delivering tangible AI applications to enhance the customer experience and grow revenues: from search & inspiration to post-holiday blues
Fireside Chat with Air Canada
Presentation: Creating the inflight experience of the future for our customers today: the omnichannel approach to connectivity & entertainment
Presentation: Redefining the LATAM Pass experience – Digitisation, a dedicated app and a collaborative ecosystem
Presentation: What innovative marketing strategies can be used to achieve new customer acquisition?
Presentation: Aligning distribution, retail and payments – flydubai’s digital commerce evolution
Flight Minds: Turning Airport Chaos into Calm - AI-powered self-service tools for airports that want to work smarter, not harder
PRESENTATION: From Insight to Impact: Airline Offer Excellence
Presentation: Elevating the Passenger Journey: Unlocking Unrivaled Personalization & Loyalty with AI
Panel: How are we giving passengers control over their journey?
· Putting passengers in control: how mobile apps, digital assistants and self-service options (e.g. check-in, bag drop) are transforming the journey?
· Examining how Gen-AI-powered chatbots and avatars provide real-time support – what are the opportunities and limitations?
· Analysing how using biometrics & intelligent systems to streamline security can build confidence and reduce stress for passengers
· Exploring off-airport processing development – from remote check-in to baggage drop – to reduce congestion and enhance flexibility
· Unlocking new value: how targeted services like real-time offers, lounge access, and wayfinding enhance the passenger experience.
· Holistic design and collaboration: how airports are integrating feedback, data and stakeholders to create a truly empowered passenger journey
Hosted by Capgemini
Panel: Data collaboration - exploring how we are turning shared insights into action
· Exploring how real-time collaboration and AI-driven insights can enhance aviation operations
· Analysing what it takes to move beyond silos and foster a true data-sharing culture
· Strengthening governance: balancing cybersecurity, integration and open innovation
· From pilots to real-time ops: how can we ensure shared data actually powers decision-making and operational change?
Hosted by Amach
Presentation: How AI is helping Airlines speak the language of every passenger
Presentation: Elevating Azul's offering through subscription, co-brand and experiential rewards
Presentation: Taking Off with Flexibility: How Klarna and TAP Air Portugal Are Redefining Airline Payments
Seamless Journeys: From Pre-Arrival to Gate with RouteMe Ai Navigation
Commercial Leaders Panel: From strategy to execution – rethinking the commercial playbook for 2026 and beyond
- To what extent are geopolitics affecting the commercial landscape?
- What are the biggest trends in customer behaviours and how are they influencing commercial decision making?
- In the next 12 months, how do you expect AI will affect your airline’s commercial decision making?
- What is the right balance between yield optimization and affordability in an increasingly dynamic and complex pricing environment?
- Does modern airline retailing demand a rethink of commercial organizational structures?
- How do airline leaders see the importance of “third party” revenue, such as insurance, lodging, etc., changing during the next 12 months?
Panel: How will generative AI impact the aviation sector, and what strategies can be employed to harness its potential?
- Discussing the capabilities of generative AI and its potential applications in the aviation industry
- Examining how generative AI can empower staff, streamline operations, and improve efficiency beyond pilot programs
- How can we effectively implement generative AI into operations whilst navigating ethical and regulatory challenges?
- Exploring strategies for prioritizing ideas, selecting the right projects for implementation, and effectively allocating resources to maximize impact
Presentation: Faster insights, better conversions – The impact of rapid, data-driven testing in airline e-commerce
COO Panel: Strategic airport operations – how are airports enhancing efficiency and building resilience for the future?
· What is the right balance between automation and human expertise to optimise passenger flow while maintaining high safety and security standards?
· Analysing how data-driven strategies, including digital twins and live operation centres are reshaping decision-making and disruption response
· Future-proofing operations in an era of long-term capacity growth and hub development
· Examining how operational improvements through cross-industry collaboration and shared data ecosystems
· How are we embracing the “golden age” of tech to enable efficiency, safety and agility in fast-changing environment?
Future-Proof Your Business: Real-Time Performance Analytics for Digital Products & AI Agents
Panel: How can airlines accelerate digital adoption to meet passenger expectations?
- Exploring how AI-powered insights are driving tailored offers, targeted advertising, and next-gen passenger engagement
- Moving beyond the AI hype – what practical applications are driving efficiency and CX improvements?
- Maximising feedback platforms – what are the best practices for leveraging tools to drive operational and service improvements?
- Where in the passenger journey will new technology have the biggest impact in the next 5 years?
Agentic AI in Travel
Explore the transformative potential of Agentic AI in the travel industry. In this session, we will showcase real-world demos highlighting how Agentic AI is being applied across travel use cases—from hyper-personalized customer experiences to intelligent operations and decision-making.
Panel: How is NextGen inflight connectivity creating new opportunities to meet passenger expectations and solve business challenges
- Delivering the speed & reliability customers are expecting: how is technology enabling expectations to be truly met?
- Leveraging NextGen connectivity to create exciting new solutions benefiting the customer and inhouse teams
- How will connectivity advancements disrupt content models, CSPs, streaming licensing, and IP, as customers see IFE&C as one package?
Presentation: Elevating Azul's offering through subscription, co-brand and experiential rewards
Panel: The new travel customer: Rethinking marketing for a self-directed, digital-first world powered by AI copilots
· With travellers turning to AI copilots as personal travel planners, how can airlines and airports remain visible and relevant early in the decision journey?
· Answering the challenge of making complexity (pricing, bag policies, disruption updates) feel simple and intuitive across both digital and physical touchpoints?
· How do you create cohesive messaging across multiple brands, markets and stakeholders to create a unified voice and reduce passenger stress?
· Shifting away from vanity metrics (clicks, likes) to business impact – what does comms success look like in 2025?
Panel: Are airlines ready for embedded finance and alternative payment methods?
· Exploring the intersection of payments, retail, and distribution for a seamless passenger journey
· Analysing the real impact of BNPL, wallets, and embedded finance on loyalty and revenue
· Where are airlines seeing success with BNPL – and what are the hidden risks?
· Balancing payment flexibility with fraud prevention and cost optimisation
· Could ‘super apps’ and fintech-driven loyalty ecosystems redefine airline commerce?
Autonomy presents an opportunity for a more scalable airport workforce
Panel: Navigating the Greenlash: how are policy and regulation changes affecting the industry?
· Reviewing EU ETS, UK ETS, and global sustainability regulations – what’s changing, and how will it impact airlines?
· Understanding CORSIA’s role in international aviation emissions – how does it complement or conflict with regional schemes?
· Is the “reporting burden” stalling real progress, or does it create accountability?
· Can airlines pass on sustainability costs to passengers while maintaining customer loyalty?
· The push for credible carbon standards – how can the industry eliminate greenwashing and build trust?
Panel: Maximizing Revenue, Elevating CX, and Meeting New Customer Expectations – The new frontier of airline ancillaries & e-commerce
· How can airlines mobilise the shift toward “affordable luxury” and create intuitive purchase journeys in digital and in-flight environments?
· How can airlines utilise the growing popularity of premium products and bundling strategies?
· Understanding just how much value airline apps bring when integrated into a broader commerce ecosystem
· Retailing in the indirect channels - how do we cooperate with 3rd party stakeholders more efficiently?
Panel: How do we unlock real business value from Cloud, Gen-AI, and Data?
· Identifying the technologies genuinely delivering value today – and separating reality from hype.
· Deciding where to invest in Gen AI – exploring the most impactful use cases
· Cloud transformation: What models (cloud, hybrid, internal systems) deliver measurable success?
· How are we building cloud-based data ecosystems to enable real-time decision-making?
· Looking ahead, which innovations (AI, digital twins, real-time data) will reshape airline operations in the next 3-5 years?
Panel: Building partnership networks that enhance loyalty programs’ offerings, value and convenience for passengers
· What new revenue streams could be unlocked through innovative partnerships that move beyond traditional loyalty ecosystems?
· How can airlines ensure that their partnerships do not result in a fractured digital experience for customers?
· Unpacking the latest in embedded loyalty: how can seamless integration enhance exclusive deals or one click bookings?
· How can modern airline retailing strategies be leveraged to offer personalised incentives tailored to traveller behaviour?
· What new partnerships will be needed in order to offer smoother connections and a more integrated travel experience?
Automated Waste Intelligence: How GenAI Is Redefining Sustainability
Redefining Parking Efficiency with Smart Sensors and AI
Fireside Chat: Turkish Technology
From Weeks to Minutes: Reinventing Crew Hotel Contracting - No Cost to Airlines
Fireside Chat: Shaping the future of British Airways with Technology
How to make it easy for everyone to reduce the negative impact of flying
Fireside Chat: Smart capital in turbulent times: where are we headed?
Data Leaders Panel: Harnessing the data at our fingertips – how is data, analytics & AI reshaping aviation across the whole business?
Investor Panel – Where are we placing our next big bets?
· Which areas of aviation are most in need of disruptive innovation, and where do we see the greatest potential for transformation?
· The evolving role of VCs and CVCs - what’s working, and what’s still missing?
· Frameworks to spot startups solving critical industry challenges
· Essentials of effective airline-startup collaboration – what defines a successful corporate partnership?
· How are we navigating investments amid geopolitical shifts, economic uncertainty, and changing trade dynamics
Evening party hosted by CarTrawler
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Keynote Interview: How is Terminal One shaping the future of smart, inclusive and sustainable travel?
Reimagining Airline Retail: A 360° View of the Customer Journey
Keynote Interview: Where experience meets operations at Jeddah Airport
Customer Leaders Panel: Delivering customer centric innovation to meet evolving expectations of passengers
Keynote Panel: Tailored, Efficient, Green, and Digital – Aligning airport experiences with future passenger values
Keynote Interview: How Ryanair are embracing technology and premium offers to boost CX and enhance loyalty?
Fireside chat: Unpacking how Iberia is revolutionising distribution with NDC partnerships
Presentation: From concept to reality – how airports are fast-tracking innovation
Presentation: Transforming the airport experience: Riyadh Airports’ 2030 customer-centric roadmap
Presentation: Navigating the Unexpected: Building Resilience in Airport Operations through Emergency Response, Business Continuity, and Disaster Recovery
Presentation: Using real time insights to create seamless experiences for customers and front line staff
Presentation: Traveler-First Loyalty - Creating meaningful end-to-end journeys
Presentation: 3DS: Let’s not leave the cardholder behind.
Fireside Chat: The business of negative emissions: can airlines monetise carbon removal?
Multispectral active vision system for apron operations monitoring and FODs detection/identification
Engineering efficiency. Lifecycle optimisation for aircraft components
Beyond the Black Box: Reinventing Flight Distribution and Complete Transparency
Panel: Rethinking airport innovation: what’s next beyond pilots & POCs?
· How can airports overcome architectural and infrastructure challenges to move from isolated POCs to full-scale implementations?
· What does innovation look like in legacy environments with diverse systems? How do we enable real-time data use and operational impact?
· Measuring success: beyond ROI - how can airports use transparency, co-piloting, and stakeholder trust to define value?
· Digital twins, IoT hubs, and private networks - what’s helping to break down silos and create cross-functional transformation?
· Fostering a culture of experimentation at scale: motivating teams, managing change, and ensuring governance
Connecting innovation, efficiency, and experience: rethinking baggage as a pillar of seamless travel
Hosted by Thomas Sermon, European Director, ZestIoT
Presentation: Beyond the Seat – How Dynamic Packaging Transforms Airline Revenue and Customer Loyalty
Presentation: Payment Trends in 2025 and Beyond
Tackling Global Waste with Kindness & Innovative QR Codes: How FindR Redefines the Lost & Found Industry
Fireside Chat: Finance Meets Sustainability – Aligning Strategy, Innovation and Long-Term Value
Airlines Leaving Millions on the Table by Not Selling More Products, in More Places, with More Tech
Keynote Interview: How could consolidation accelerate growth in the LATAM market?
Panel: How is the use of data science changing within airline operations?
- Evaluating how the use of data science in airline operations is shifting from traditional analytics to AI-driven, real-time decision-making across multiple areas.
- Exploring how real-time dashboards and scenario modelling allow leadership teams to make data-driven decisions on the fly.
- Understanding advances in predictive maintenance and operational efficiency, using ML and IoT to reduce downtime and optimise aircraft performance.
- Exploring how data science teams are optimising crew and flight scheduling.
Presentation: Beyond Chatbots - AI as your competitive advantage
CX Panel: Designing the next-generation passenger journey
· What defines great customer experience in today’s airport, and how is it evolving?
· Exploring how AI, biometrics automation and integrated systems can deliver seamless journeys without losing the human touch?
· Analysing how we balance rising travel demand with expectations around personalisation and accessibility and interoperability?
· How can airports collaborate across the ecosystem – with airlines, security, immigration, retail and media – to deliver a truly integrated and connected journey of the future?
Panel: Optimising airport operations in real time – from data to decision
· How is AI transforming decision-making in both airside and terminal operations?
· Where is automation delivering the biggest efficiency gains in flow, safety, and passenger satisfaction?
· Leveraging digital twins, data platforms, predictive analytics to prevent disruption and enhance resilience
· Scaling AI-driven operations – overcoming cost, infrastructure, and regulatory barriers.
· Balancing automation with human expertise to maintain flexibility, trust and service quality
Panel: How can airlines build trust through proactive customer communication?
- Delivering a truly exceptional omnichannel customer experience throughout their journey: how can tech like AI chatbots and automated notifications be used most effectively?
- Self-service vs. contact centres vs. in-person support – what do passengers really want?
- Delivering personalised experiences which truly enhance customer experience – effectively empowering our employees with digital insights
- How back-office processes impact passenger experience and communication – the hidden CX challenge.
Panel – Modernising airline IT for Offers & Orders: What’s the roadmap?
· What IT and process shifts are needed to deliver Offers & Orders?
· Moving beyond EDIFACT and legacy PSS towards flexible, order-driven architectures
· What does order management transformation mean for airline operations and servicing?
· Leveraging AI and dynamic pricing to deliver offers without booking classes and fare rules
· Looking ahead - what will airline IT need to enable the next era of Offers & Orders?
· Despite growing industry focus, why is offer/ order adoption lagging, and what are the practical first steps? Where’s the ROI?
Panel: How can reward customisation lead to emotional connection and repeat business?
· Should airlines leave generic points systems behind in favour of tailored rewards and exclusive events?
· What role will AI, data analytics, and behavioral insights play in shaping NextGen program experience and offerings?
· Unpacking how airlines can use gamification tactics to both engage members and capture data to inform future offerings
· How can airlines use AI to insert personalisation at each digital touchpoint?
· Ensuring that customers can trust the airline with their data, e.g. through communicating fraud prevention methods
Panel: Strengthening airline payment resilience – scaling operations, optimising approvals, and reducing risk
· How are airlines and travel companies evolving B2B and B2C payment strategies to meet growing global demand?
· Reducing friction in complex payment flows: how can airlines, OTAs, and partners streamline transactions settlements?
· What’s working to increase authorization rates and reduce payment failures?
· How are data insights and AI helping improve payment optimization and fraud detection?
· What are the new approaches to collaboration with banks, acquirers, and PSPs to drive better results across markets?
· Managing regional complexities in payments: balancing local methods, regulation and risk
Panel: Beyond offsets – How are we embedding carbon removal into our long-term sustainability strategy?
· How are we integrating direct air capture and carbon removal into our sustainability roadmaps?
· Storage (DACCS) vs Utilisation (DACCU) - is converting CO₂ into fuels more viable than sequestration?
· What frameworks are being used to evaluate and contract for durable carbon removal?
· How do carbon removal strategies interact with regulatory reporting and voluntary targets?
· Is carbon removal a reputational tool, a compliance measure, or a genuine climate solution – and who defines the standards?
Modifly: The Venture That Turned Missed Upsells into Millions
Fireside Chat: The Vueling model: Opportunities & Challenges
Panel: The OTA/Metasearch Debate – How will AI agents reshape distribution?
· Will AI empower airlines or reinforce OTAs’ dominance?
· What impact will AI have on direct airline sales and how airlines can compete with OTAs leveraging AI?
· Understanding how the role of advertising will change in the next era of travel booking.
· How can airlines harness new technology to seamlessly sell products across brands and retain passenger loyalty alongside OTAs?
Power the flights that matter with a debt-free alternative to Buy Now, Pay Later.
LCC CEO Panel: The evolution of low-cost carriers
- How are LCCs unlocking new customer segments and giving more options to leisure travelers?
- Addressing legacy technology challenges—how are LCCs overcoming issues that have long affected full-service airlines?
- Leveraging AI for demand forecasting, aircraft availability predictions, and operational cost reductions
- Navigating country-specific bans on ancillary items—what impact have they had, and how can LCCs mitigate future restrictions?
- Striking a balance between sustainability goals and evolving customer experience expectations.
- How will the LCCs maintain dominance in the direct channel as intermediaries become smarter and more advanced?
AEROMOND. The On-board Experience of Tomorrow.
Digital product panel: Gen AI, Middleware, and omnichannel innovation – what’s next for airline digital platforms?
- What are the most impactful use cases of Gen AI in enhancing digital platforms?
- As airlines continue to modernize, how is middleware bridging legacy systems and accelerating the rollout of new products?
- With apps, websites, and in-flight systems to consider, how do you ensure a seamless user experience across all touchpoints?
- As AI-predictive personalization becomes more prevalent, how are we addressing data governance and maintaining customer trust?
How can AI & predictive analytics optimize and improve commercial performance?
Presentation: Bringing JFK T4’S North Star vision to life: experience, culture and commercial Transformation
Fireside Chat: Building the airport of the future
Fireside chat: Meeting the challenge of delivering enhanced customer experiences at Aegean Airlines
Fireside Chat: Rethinking revenue management for the real-time airline
Presentation: Transforming brand identity through advanced reward opportunities, renewed perceptions of the product and innovative partnerships
relugroup: Rethinking Airline Revenue, One Seat at a Time
Presentation: How can we collaborate better to advance sustainability efforts?
Testing Around the World – Establishing and Operating a Global Test Factory
Hosted by Andre Valera, Vice President Business Development, Conetic Group
Panel: Smart airports: building intelligent, connected and sustainable hubs
· What will the fully connected airport look like – and how are IoT, AI and automation enabling real-time management of operations?
· What new opportunities does 5G unlock for smarter, more resilient infrastructure?
· How can smart energy management, automation, and intelligent infrastructure accelerate decarbonisation and net-zero goals?
· Discussing smart technologies and what they’ll do to help prepare airports for future travel demand and operational challenges
· Aligning technology, stakeholders, communications, and governance models to create fully integrated smart airport ecosystems that unlock new value, build trust and enhance passenger and public engagement.
Airline Pricing & Distribution in Transition: Balancing Future Trends with Today’s Challenges
Panel: If airlines are becoming increasingly focused on non-flying customer activities, what’s next for earn and burn opportunities?
· Which innovative industries should aviation now be looking to when exploring partnerships and reward opportunities?
· As non-flight earning opportunities expand and flight redemptions become more challenging, how could this redefine the airline loyalty landscape?
· How can airlines take advantage of currency pooling opportunities through the growing interest in mile exchanges between non-travel programmes?
· How can airlines move beyond traditional flight-based rewards and create tailored loyalty experiences that drive deeper engagement?
Hosted by Endava
Rotterdam The Hague Airport: Hydrogen infrastructure, the flight movement cap, and broader decarbonisation efforts
Enhancing Airport Customer Experience with Real-time Equipment Data
Panel: AI for revenue growth – how to build the right teams and mindset for data-driven success
- Building an AI Roadmap – how to train staff to embrace AI, leverage data, and drive decision-making
- Looking at how to create a high-impact enterprise BI team, and how to structure teams that bridge commercial, operations, and IT
- Exploring agile methodologies for commercial steering, applying agile frameworks to pricing, sales, and revenue optimization
- Discussing strategies to foster AI adoption across departments and align traditional operations with next-gen data tools
Panel: Rethinking non-aero – how are we elevating revenue and passenger experience?
· How are we redesigning non-aero strategies based on deeper passenger understanding, changing habits, and emotional intent?
· Leveraging data and AI to personalise and optimise commercial offers – and how we get the right offer out there at the right moment?
· What strategies are we implementing to create a seamless physical-digital journey and parking experience?
· How can intelligent design, layout, and flow maximise dwell time value without compromising comfort?
· What does a modern commercial partnership look like today – and how do airports balance brands, local culture, and retail experience?
Panel: How can airlines create experiences across the journey which foster natural loyalty – even in the face of friction?
- How is the customer expectations of today evolving and how can airlines meet these high bars?
- Ensuring cohesive and effective customer care strategies are in place from booking onwards
- How can airlines guide customer facing teams through a transformative period with leadership to serve customers effectively
- Designing processes & solutions with all customers in mind whilst navigating internal silos
RM Panel: What’s shaping airline profitability today?
· Within the new trends in customer behaviour, what kind of new challenges and changes have we experienced after the Covid-19 crisis?
· Offer/Order, a big topic that could enhance capabilities of airlines to approach each and every market at ease. How would RM prepare itself for such big changes for current flow?
· With rising price sensitivity, what are the new levers RM teams using to protect margins and unlock revenue?
· Analysing geopolitical and economic conditions' impact on demand forecasting, yield optimisation and network planning
· With current enhancements in data and its usage in RM, how does "Big Data" affect these enhancements and it's capabilities?
· How are airlines managing seasonal capacity shifts to drive profitability
Panel: Rethinking airline payment strategies – beyond cards and into the future
· How are we leveraging Open Banking, real-time payments, and account-to-account transactions?
· Unpacking the next-gen airline payment ecosystems – what will they look like?
· The role of AI, automation and orchestration in shaping future payment flows
· In what ways will new regulations and rising costs impact payment strategies?
· What can airlines learn from other industries when building future-ready payment stacks?
· Rise of stablecoins – are they ready for aviation? What role could they play in settlement, loyalty or cross-border payments
How Pawpass is disrupting digital identity and building the pet passport of the future
Panel: Electrification across the aviation ecosystem – from ground to emerging aircraft tech
· Where are we seeing the biggest gains in electrification across airports, ground ops and aircraft development?
· What role will battery-electric and hydrogen-powered aircraft– from next-gen GSE to regional aircraft – play in near-mid term decarbonisation?
· Discussing how we collaborate more effectivity to scale electrification and accelerate readiness
· How can airports act as energy hubs – using cogeneration systems, managing their own grids, storage, sharing or selling electricity to surrounding communities?
· What’s needed to build future-ready, energy resilient systems that enable scalable net zero solutions?
Modern Flight Data, Smarter Decisions: How New Tools Are Reshaping Airline Safety & Efficiency
CISO Panel: How are we embracing AI without compromising safety?
Reimagining Air Traffic Control: AI-Powered Automation for the Next Generation of Aviation
From Home to Gate: Secure Document Scanning for Online Check-In
The Battle of Airline Apps
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