James Fremantle | Senior Manager, Consumer Policy and Enforcement
U.K. Civil Aviation Authority
The UK Civil Aviation Authority is the UK's specialist aviation regulator. In addition to its safety and security responsibilities, the CAA enforces a variety of consumer protection legislation. James is Senior Manager, Consumer Policy and Enforcement, with particular responsibility for aviation accessibility, including enforcememt of Assimilated Regulation (EU) 1107/2006 concerning the rights of disabled people and those with reduced mobility. His role is varied, working with stakeholders from industry, disability charities and also with disabled inviduals. It often takes him round the country to monitor the standards of assistance and to check on accessibility services and infrastrcuture. James has also held other positions in the CAA's Consumer Policy division.
Appearances:
World Aviation Festival Day 1 @ 12:00
Panel: Future-proofing accessibility – tech, training and cultural change
· Where might emerging tech (e.g., AI, biometrics, wayfinding apps) unintentionally leave accessibility behind - and how do we prevent it?
· Listening to the voice of the community – how are we co-creating and testing solutions directly with disabled passengers and ageing travellers?
· How can airports, airlines, OEMs, regulators, and suppliers break out of their silos to create seamless accessibility
· How do we secure real C-level buy-in and budget prioritization for accessibility as a competitive advantage?
· Where do regulations help – and where do they hinder flow across the journey?
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