Nick Shay | Vice President
Publicis Sapient
With a background in technology and passion for strategy, Nick heads up Publicis Sapient’s Travel and Hospitality business in Europe. With over 20 years in Digital, he has worked with global brands in the US, Asia and Europe helping them with digital business transformation strategies and bringing them to life through large scale creative and technology programs that help them meet the needs of their customers.
Nick has extensive experience working with global brands in retail and travel such as Accor Hotels, British Airways, Heathrow Airport, Hilton Hotels and M&S.
Appearances:
World Aviation Festival Day 1 @ 14:30
How can airlines create a seamless, unified passenger journey to deliver a strong brand message?
- What do our customers want – taking a step back to truly define a strong experience ethos
- How can airlines identify pain points to best deliver value for customers and reduce siloed thinking
- Getting the balance right between digital and the in person touch - where does tech really offer value?
- Empower staff to be brand ambassadors with clear CX goals and the right tools to hand
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