Nejib Ben-Khedher | Divisional Senior Vice President, Skywards
EMIRATES GROUP
Appearances:
WAF Day 2 @ 12:50
Panel: Strategy in a Changing Commercial Landscape – What will define the airline loyalty industry as we move into 2027?
- Process optimisation: How can we make smoother processes, where can I go with new business models, what could be used better
- Moving loyalty closer to the commercial and digital core: aligning with revenue management, sales, and marketing
- How can programs cut through AI buzzwords to examine real use cases and the ROI metrics that actually matter?
- What will define loyalty leadership in the next decade?
Session led by: Loyalty Partner Solutions GmbH
Session led by: IBS Software
WAF Day 3 @ 12:30
Unpacking the next evolution of AI and personalisation within airline loyalty
- Moving beyond tier-based recognition
- Using loyalty data when the journey goes wrong
- Extending member value across the travel ecosystem
- Taking AI-powered loyalty from isolated use cases to scale
Session led by: Allianz Partners
last published: 15/Oct/26 08:03 GMT
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