Eddie Wilson | Chief Executive Officer
Ryanair DAC
Eddie Wilson joined Ryanair in 1997, a then fledgling airline with just 20 aircraft that was unheard of outside of Ireland and had yet to transform European short-haul aviation and the lives and travel habits of hundreds of millions of Europeans. His initial role was Head of HR, but given the fluid management of the company, he quickly got involved in airport deals, ground handling, inflight retail and the design and the launch of Ryanair.com. He was subsequently promoted to Director of Inflight Operations, retaining his HR brief but taking on the day-to-day management of a workforce of thousands of Inflight personnel along with a substantial retail programme. He was appointed Chief People Officer in 2015 and was appointed CEO in 2019. Eddie likes to travel and in his spare time enjoys sea swimming, sailing and mountain biking.
Appearances:
World Aviation Festival Day 3 @ 11:30
Keynote Interview: How Ryanair are embracing technology and premium offers to boost CX and enhance loyalty?
World Aviation Festival Day 3 @ 12:15
LCC CEO Panel: The evolution of low-cost carriers
- How are LCCs unlocking new customer segments and giving more options to leisure travelers?
- Addressing legacy technology challenges—how are LCCs overcoming issues that have long affected full-service airlines?
- Leveraging AI for demand forecasting, aircraft availability predictions, and operational cost reductions
- Navigating country-specific bans on ancillary items—what impact have they had, and how can LCCs mitigate future restrictions?
- Striking a balance between sustainability goals and evolving customer experience expectations.
- How will the LCCs maintain dominance in the direct channel as intermediaries become smarter and more advanced?
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