Andrei Papancea | Chief Executive Officer
NLX

Andrei Papancea, Chief Executive Officer, NLX

Andrei Papancea is CEO and Co-Founder of NLX where he drives the vision and strategy of creating and delivering next-generation conversational experiences for organizations across industries.  Under his leadership, NLX has raised over $25 million in funding from top venture capital firms and now powers automated customer experiences for some of the world’s biggest brands, including Comcast, Saks Fifth Avenue, Toyota, and United Airlines.  Prior to co-founding NLX, Andrei built the conversational AI platform for American Express, processing millions of conversations across AmEx’s main servicing channels. NLX grew out of this experience with Andrei building a platform that solved key challenges around deploying conversational AI at the scale and complexity large enterprises require. He teaches graduate lectures on Cloud Computing and AI Engineering at Columbia University and New York University and holds a M.S. in Computer Science from Columbia University.

Appearances:



World Aviation Festival Day 1 @ 14:00

Presentation: From Hype to Reality: United Airlines' and NLX AI-Powered Customer Service Revolution

last published: 20/Aug/25 09:55 GMT

back to speakers