London, 4 - 6 September 2019
Schedule
Create your personal agenda –check the favourite icon
Sep 408:50
Conference pass
Visionary Keynote from Virgin Galactic: Taking long haul travel above the atmosphere
Keynotes
- How do Virgin Galactic plan to revolutionise commercial travel by taking space tourism to the masses?
- What are the key aspects of the customer experience when travelling as a space tourist?
- Can Virgin Galactic prove the business model and begin to transport passengers with the safety and regularity of acommercial airline?
- Why should airlines and airports pay close attention to this new type of commercial travel?
Sep 409:24
Conference pass
Sep 409:25
Conference pass
How Air New Zealand has retained a challenger brand mentality to set themselves apart from larger competitors on a global stage?
Aviation Marketing
- How Air New Zealand do things differently to deliver campaigns and content that connects with customers
- Using guerrilla marketing to stimulate new opportunities and create global brand awareness
- Investing heavily across the customer journey into products and services and taking a multi-dimensional approach
Sep 409:25
Conference pass
How airlines can create lucrative new business models from in-flight entertainment and connectivity?
IFEC
- The digital passenger is driving strong demand for a more dynamic model – How do we deliver it?
- What are the various models that have been tried and where are the big wins?
- Where will the additional revenue come from – Advertising, ancillary sales, commercial partnerships?
Sep 409:25
Conference pass
Exclusive keynote interview: How smart Data Analytics can benefit passenger satisfaction and airport management
Airport T.EX
Fraport CEO Stefan Schulte will sit down to discuss the vast digital analysis that supports one of Europe’s largest airports and their growing portfolio. Stefan will share how Germany’s aviation frontrunners leverage big data to feedback into regular operations and strategy decisions in one of the world’s biggest hubs
Stefan Schulte, Chief Executive Officer, Fraport Ag
Sep 409:25
Conference pass
Defining the future of payments at IATA
Payments
- How new technologies and regulations shape the development of payments in the aviation industry?
- Distribution and Payments, hand-in-hand strategies to match your customers’ needs and increase your business
- What is the best answer to a complex payments landscape? Providing flexible, simple and easy options for customers
Sep 409:30
Conference pass
The European Aviation Network is live and flying – Discover how it will revolutionise European inflight connectivity
IFEC
- What are the key challenges for the European airlines and why the EAN is uniquely positioned to solve them
- How the EAN is terrifically changing the passengers experience and behaviours
- Where incremental revenue streams and operational savings come from – EAN brings to airlines the highest and fastest return on investment
Eric Plantaz, Vice President EAN, Inmarsat
Sep 409:30
Conference pass
China aviation market outlook: major issues, trends and key drivers for
IAR China Summit
Zheng Lei, President, IAR - Institute for Aviation Research
Sep 409:40
Conference pass
Airport IT Insight Keynote interview
Airport T.EX
As CEO of SITA, industry leader Barbara Dalibard has a unique perspective from the very top of technology implementation across the aviation sector. Barbara will talk about the latest trends effecting the industry and how SITA’s holistic vision of airport touchpoints is set to help airports digitally transform their operations.
Sep 409:45
Conference pass
How do we eliminate friction from the consumer in their travel journey?
Aviation Marketing
- Friction can lose you customers as expectations continue to rise in line with technology
- Join Facebook to hear about a zero-friction future in Aviation
Sep 409:45
Conference pass
Allow new customers to pay via the internet with Paysafe Cash
Payments
- Why is cash payment still a key payment option for customers in Europe and around the world?
- Offering a safe way to pay online to attract security seekers
- Ensuring that you cater for all customers with risk free payment options
Sep 409:55
Conference pass
Exclusive keynote interview: The future of aviation in Istanbul - scaling up to 120 million passengers per year
Airport T.EX
The world’s latest megahub has smashed records for development and is now in its final phases to increase capacity to 120 million passengers per year. CEO Kadri Samsunlu will come to the Aviation Festival to talk about the crucial impact digital technology will play in Istanbul Airport’s drive to be the busiest airport in the world.
Sep 410:00
Conference pass
Aer Lingus Brand Transformation Story: Becoming a true international carrier
Aviation Marketing
- What were the research phases used to create a new Aer Lingus brand that reflects modern Irish society?
- What are the subtle differences that define a low cost and a full-service airline brand?
- How do you impose your new brand throughout the passenger journey including digital touch points?
Sep 410:00
Conference pass
How has high speed connectivity changed passenger’s expectations and behaviours on board?
IFEC
- Focussing on passenger data and research to deliver a successful customer centric connectivity model
- What are the ancillary revenue opportunities that are emerging from ubiquitous connectivity on board?
- How can utilise customer data from on board connectivity to save costs?
Sep 410:00
Conference pass
The future of payment methods
Payments
- How will NDC affect payment methods?
- Direct payments: how can airlines facilitate this?
- Is blockchain going to revolutionise payments?
Frederic Gonnaud, Vice President Retail And Ancillaries, Air France K.L.M.
Sep 410:00
Conference pass
Panel discussion: How do consumer trends, economic growth and government policy in China impact the Chinese aviation market and the future trends?
IAR China Summit
- How does the aviation policy affect the strategy and development of major Chinese airlines and airports?
- How do consumer trends and economic growth impact the Chinese aviation market?
- How will China’s “One Belt and One Road Initiative” affect the aviation market in both the short and long term?
Moderator: XIAOWEN Fu, Professor, IAR - Institute for Aviation Research
Rocky Wang, VP - Marketing, China West Airlines
Sep 410:10
Conference pass
Keynote Interview: Digital technology across VINCI Airports' global portfolio
Airport T.EX
Nicolas Notebaert, Chief Executive Officer, VINCI Airports
Sep 410:15
Conference pass
Marketing for one of America’s most beloved brands in the 21st Century
Aviation Marketing
- Building a formidable digital presence through mobile
- Driving additional revenue through loyalty
Sep 410:25
Conference pass
The rise and rise of Hamad International Airport and the key digital technology behind this transformation
Airport T.EX
Badr Al Meer will share HIA's insight into the Gulf's latest aviation powerhouse. Hamad have consistently ranked among the finest airports in the world thanks to outstanding technology implementation, we will hear how this has been achieved and where the future lies for Qatar.
Sep 410:40
Conference pass
What is the role of the hyper-personalised journey in the technology rich airports of the future?
Airport T.EX
- How can we transform our airports using innovation and digital technology to ensure that we are ready to welcome the passenger needs of tomorrow?
- Low hanging fruit: which touchpoints in the passenger journey should we look to evolve first?
- What is the future role of biometrics and how can we overcome the hurdles that remain?
- Where are potential collaboration points for airports and airlines?
Stefan Schulte, Chief Executive Officer, Fraport Ag
Nicolas Notebaert, Chief Executive Officer, VINCI Airports
Sep 411:30
Conference pass
Mobile First - Why future airline growth will be dependent on mobile and on a smart & seamless digital experience?
Aviation Marketing
- Strategic imperative to achieve high customer satisfaction in the digital world, in addition to the physical world
- How mobile is rewiring consumers habits and what that means for airlines
- How data insights and UX research enable designing a personalized and seamless digital experience
- The power of smart technologies and the need to invest in digital platform simplicity & performance
Sep 411:30
Conference pass
TAP Case study: How TAP are delivering a unique and engaging customer experience on board through personalisation`
IFEC
- Integrating with the airlines digital ecosystem and expanding on your on board functionalities
- Engaging with customers throughout the flight with suggestions, partnerships and in destination content
- Letting passengers self-select content, ancillaries and experiences
Miguel Ferreira, Ifec Manager, TAP Portugal
Sep 411:30
Conference pass
Heathrow’s digital offering. How are we leverging digital technology for an optimised curb to gate experience fit for today’s always connected traveller?
Airport T.EX
- Building intelligence into our infrastructure to maximise capacity and passenger flow
- Is there a limit to how smart should airports become?
- How can we balance non-aeronautical revenue generation with an outstanding passenger experience?
Sep 411:30
Conference pass
Managing Customer Payments at KLM
Payments
- Managing payments effectively at KLM: how have we optimised this department across finance, technology and retail?
- Managing the digital platform for our MDP network to drive growth with new technologies
- Implementing UK Open order banking as a first: what impact has this had on our business?
Sep 411:30
Conference pass
Accelerating change and understanding the long-term impacts of AI & machine learning
AI Viation
- Creating a dedicated technology team and centre of excellence at Scandinavian Airlines
- Rolling out automation programmes that use artificial intelligence across airline operations
- Ensuring the quality and quantity of data sets to fuel machine learning
Sep 411:30
Conference pass
Interview: Air China
IAR China Summit
From a competitive perspective, what are the implications of Beijing’s new airport for Air China? How would Air China adapt their strategies to compete against China Southern and China Eastern in the Beijing market?
Interviewee: Zhihang Chi, VP North America, Air China Limited
Sep 411:45
Conference pass
PRODUCTS. NOT PROJECTS. Breaking the airline cycle of chasing industry innovation in direct channel sales and online customer acquisition, and executing best-in-class Fare Marketing strategies
Aviation Marketing
- Fare Marketing is most effective way for airlines to achieve their direct sales, customer acquisition, and merchandising goals; however, Fare Marketing is a major technical challenge for airlines to execute
- Airlines continue the failing pattern of pursuing Fare Marketing (and other innovative digital initiatives) through lengthy projects demanding consider in-house resources, vendor expenses, consultant expertise, and unpredictable upfront and ongoing costs
- This pattern ensures that airlines are always behind the standards of innovation set by major OTAs
Sep 411:45
Conference pass
Airport Digital Transformation: How Germany’s International Airports have invested in the management of their technical infrastructures
Airport T.EX
- Coping with the demands of the Digital Passenger
- What is infrastructure transparency and why it matters at airports
- What it means to treat your network infrastructure as a strategic asset
Sep 411:45
Conference pass
Tech-lead innovations and AI in operations
AI Viation
- Enhancing turn-around processes using AI and machine learning
- Using computer-vision detection tools successfully
- Optimising runway performance
Sep 411:50
Conference pass
The fusion of Inflight digital services with connectivity
IFEC
- Benefits of the fusion between IFE with connectivity: new services and new revenues;
- Controlled platforms: What are controlled platforms and where should be used;
- Strategy: When and how to adopt?
Sep 411:50
Conference pass
A New Way to Pay
Payments
- The increasing importance of payments for the customer journey in travel
- Drivers behind the rise of Alternative Payment Methods
- What does PSD2 mean for travel payments?
Sep 412:00
Conference pass
How can airlines inspire new customers through mobile and what will the future UX look like?
Aviation Marketing
- Being discoverable: If you’re not discoverable on mobile you’re dead
- Being fast and focussing on the UX to inspire and attract new customers
- Measuring the impact of your different channels and understanding where to invest?
Sep 412:00
Conference pass
How can we use a combination of IoT-fuelled platforms and data analytics to give the insight demanded by today’s airports?
Airport T.EX
- The strategy we have designed to deliver valuable insights to the aviation industry,
- Building the advance IT infrastrucutre needed to manage the rapidly increasing capacity.
- How can we then provide the applications and digital offering that give a high quality passenger experience?
Sep 412:00
Conference pass
How data sharing, and digitally enabled collaboration are reshaping the aviation industry
AI Viation
- Reflecting on our key findings and success factors a few years into our industry’s digital transformation
- Technology is only a part of it, a real business and mind set transformation is the key to achieve digital continuity (eg. Skywise)
- Broader context leads to better decisions: collaboration with proper governance and security creates shared value
Matthew Evans, Head of Skywise program and Analytics Accelerator, Airbus
Sep 412:00
Conference pass
Building a big data and analytics capability for airlines in China
IAR China Summit
- airlines want to expand their big data and analytics capability. Learn how to:
- Outline the fundamental processes and steps required
- Launch and implement a big data and analytics programme
- Unlock the power of data in your airline
Sep 412:05
Conference pass
Rolling out connectivity at Air France – Ensuring that your proposition makes sense for the customer
IFEC
- Creating a consistent and personalised on board experience through connectivity
- Adding value to your passengers and crew through data analytics and digitalisation
- Using connectivity to expand your on-board retailing proposition
Sep 412:10
Conference pass
How can airlines implement payment methods to facilitate seamless booking and upgrade experiences for customers?
Payments
Themes include:
- Managing the costs for airlines: are there unexplored opportunities for airlines to manage fees creatively?
- Ensuring customers can pay easily to increase spend: how can this realistically be achieved across so many touch points?
- Minimising the risk of fraud as digital payments across all channels grow
Sep 412:15
Conference pass
The evolution of mobile first marketing – What is the next step in how we use data, insights and digital to deliver more contextualised and inspirational marketing to our customers?
Aviation Marketing
- What are the current challenge for airlines brands when it comes to capturing and inspiring customers?
- Rethinking airline marketing – Airlines don’t have an ongoing relationship with most customers so how do you keep that emotional connection and drive loyalty?
- Are we seeing more of a evolution rather than a revolution when it comes to personalisation?
- What role will technologies such as voice, artificial intelligence, machine learning, VR and AR play for marketeers in the coming years?
Akira Mitsumasu, Vice President, Products And Services, Japan Airlines
Sep 412:15
Conference pass
How to give super powers to employees and customers: Bringing Schiphol Digital to life:
Airport T.EX
- Making use of data and technology to introduce new ways of working
- Showcasing some of the latest innovations to improve the customer experience, operational excellence and utilization of assets
- Untapping new revenue streams
Henk Jan Gerzee, CDO, Royal Schiphol Group
Sep 412:15
Conference pass
Panel: How will AI & data-driven techs continue to shape the future of aviation?
AI Viation
- How can airlines create a strategy to adapt to and embrace AI, machine learning and other new technologies?
- What are the key challenges of implementing artificial intelligence in operations and how can they be overcome?
- Which technologies will most influence operations and enableautomation in the future?
Moderator: Matthew Evans, Head of Skywise program and Analytics Accelerator, Airbus
Thomas Wittmann, Head Of Information Technology Domain Digitalization, Innovation And Architecture, Lufthansa
Sep 412:15
Conference pass
Panel discussion: Chinese airlines’ international expansion and the way forward for greater collaboration between Chinese and international airlines/airports
IAR China Summit
- At a speed the world has never seen before, Chinese airlines have opened over 70 new intercontinental routes since 2013. Will the recent economic slowdown put a brake on rapid Chinese airline expansion?
- Chinese carriers now have dominant share in China-US, China-Europe and China-Australia markets. Is this trend likely to continue into the near future?
- What is limiting international airlines access to China’s key markets? What obstacles are there to greater collaboration between Chinese and international airlines? What is the way forward for win-win partnership?
Moderator: John Grant, Senior Consultant, IAR - Institute for Aviation Research
Zhihang Chi, VP North America, Air China Limited
Zhihua YANG, Vice President Marketing, Tianjin Airlines
Sep 412:25
Conference pass
Digitalization in air travel
IFEC
- How can the aircraft become a part of the digital journey
- Key technology needed to achieve this
- The role of connectivity and Inflight entertainment platforms
Sep 412:30
Conference pass
How can we best use partners and airlines to build a seamless curb-to-gate experience for passengers?
Airport T.EX
- Where can airports and airlines innovate and how are we overcoming the traditional challenges of collaboration in aviation?
- The increasing importance of a digital offering in all areas of the airport for seamless capacity optimisation.
- How cansophisticated technology changethe way we build the passenger experience
Henk Jan Gerzee, CDO, Royal Schiphol Group
Sep 412:40
Conference pass
How you can deliver an IFEC system that makes your passengers feel at home?
IFEC
- Using a modern sleek design that offers a simplified user interface to increase passenger engagement and uptake
- Understanding passenger preferences and gauging what content is working and what isn’t?
- What is the future for streaming services?
Sep 414:20
Conference pass
How KLM is using social media as an R&D lab for customer-centric innovation
Aviation Marketing
- Advancements in voice and AR – Turning KLMs suite of chatbots into voice assistants to move closer to a touch-less interface
- Creating new interfaces to reduce the hassle of the end to end journey
- Balancing empathy, warmth and personality with super-speed accuracy and the use of data
Sep 414:20
Conference pass
Providing a consistent connected entertainment experience
IFEC
- As entertainment and connectivity converge how can you deliver a portal that meets passengers demands?
- How important is the collaboration between content and connectivity to drive good results?
- Aligning your vision with the commercial and digital teams within an airline
Sep 414:20
Conference pass
NDC & One Order 2019-2021: Are airlines finally approaching the retailing tipping point?
Aviation IT
- Where does the industry stand when it comes to “retailing readiness” and what is the current state of NDC developments?
- What are the key elements that are driving the airlines who are much more prepared for a retailing revolution?
- What will 2019-2021 look like for NDC and One Order adoption and implementation?
Sep 414:20
Conference pass
How can we use automated processes and capacity optimisation for a seamless, paperless experience form curb to gate?
Airport T.EX
- The role that biometric technology can play in this automated journey
- How are we using our privileged position in India’s Silicon Valley to encourage innovation in our airport?
- How can we ensure this advanced technology implementation ultimately delivers superior passenger experience?
Sep 414:20
Conference pass
How we are meeting new regulatory requirements with minimal impact on our customers
Payments
- Managing the PDS2 requirements whilst minimising hassle for our customers
- Our interpretation of the new guidelines and how this is impacting our payments process
- Using new technologies to provide a seamless experience for our customers
Sep 414:20
Conference pass
ROUNDTABLE DISCUSSIONS - CLICK TO VIEW
AI Viation
How can airlines use big data and machine learning to improve the flight turn around process and reduce delays?
How can we supercharge Operations Research models using Machine Learning to build better recovery solutions and enhance passenger experience?
How can data-driven tech be integrated into airline operations, whilst maintaining safety standards?
Sep 414:20
Conference pass
Panel discussion: Facilitated passenger self-connectivity: is it the way forward for airlines to improve load factor and gain profitability in the Chinese market?
IAR China Summit
- How could full service airlines and low-cost carriers cooperate together using new technology platforms, giving agility and flexibility in connecting networks and increasing load factors?
- How do we effectively move passengers & bags, whilst maintaining cost effective operations, IT solutions and general production costs?
- How could win-win airline-airline partnerships be created and facilitated by airports?
- What are the major obstacles for facilitated passenger self-connectivity?
- Is airport facilitated passenger self-connection a particularly useful strategy for foreign airlines gaining traffic in a market where they are not able to find a traditional interlining partner?
Moderator: Pere Suau Sanchez, Senior Director, Lecturer And Course, Cranfield University
Wenzhong YANG, Vice President, Guilin airlines
Sep 414:30
Conference pass
Fireside Chat: Datalex and SAS
Aviation IT
Datalex CEO Aidan Brogan interviews one of their airline partners about how they believe NDC can augment the value and experience the traveller receives from the airline’s existing product offering and service. They will discuss how the concepts of travel retail and personalisation can provide learnings for other business units within the organisation – for example in terms of the use of data science and tailoring the customer experience. Finally, they will also consider how NDC will change the nature of the airline relationship with the indirect channels, as it becomes a critical standard for airlines that wish to maximise the business potential of working with partners across multiple channels.
Sep 414:40
Conference pass
Improving the Airline Customer Experience? The Seamless Blend between Agents and Bots.
Aviation Marketing
Sep 414:40
Conference pass
What if the Low-Cost Airline industry decided to develop its own connectivity solution?
IFEC
- Why would Low Cost Airlines want the same major airline connectivity systems, when every other aspect of their business is unique?
- All current Wi-Fi platforms are designed to meet the needs of major legacy airlines, particularly the business traveller. That’s why on average only 6% of passengers will pay to connect.
- In this presentation you will learn how LEOS, IOT, and embedded Apps will change the way you think about connectivity.
Sep 414:40
Conference pass
Payments as a profit driver
Payments
- A new channel to acquire customers, sell ancillaries, and provide a better customer experience.
- Case studies from OTAs on using payments as a marketing tool
- What can online retail teach travel about merchandising?
Rustom Birdie, Travel Market Development, Affirm
Sep 414:45
Conference pass
How Finnair is using NDC, data science and chatbots to deliver next gen distribution?
Aviation IT
- What is the future of voice technology and what role will it play in the distribution ecosystem?
- How can you use data science with direct connect to make personalisation more of a reality?
- What role will China play in the future of distribution?
Sep 414:55
Conference pass
How can we successfully balance AI, social listening and human responses via airline social media teams in an industry that is fast paced, unpredictable and global?
Aviation Marketing
- What are the challenges of delivering a seamless and successful interaction with the customer across different channels?
- How can you deal with negativity quickly and authentically across social media platforms using human and AI agents?
- Where is the true value on social listening and how can it help provide valuable data for decision making?
- Comparing your brand on social media – what KPIs do you use to analyse how you stack up against competitors?
Sep 414:55
Conference pass
Native Digital Passengers
IFEC
- Catering for mobile, digital and agile passengers
- How can use digital and connectivity to drive loyalty?
- What is the difference between economy and premium IFEC?
Sep 414:55
Conference pass
Are airports and their passengers are set for the oncoming biometric revolution?
Airport T.EX
- Currently, manual authentication means that passengers need to present different forms of ID
- Offering passengers the option to use more instant facial recognition technology
- How to look for innovative ways to make it easier and quicker for them to travel with choice, whilst keeping airports secure
Sep 414:55
Conference pass
Uplifting Legacy: how airlines can transform payment experience with their current infrastructure
Payments
- Online payments and why airlines are lagging behind other online merchants
- Understanding passengers’ online purchase behavior
- To enable a better payment experience for passengers, which real-life challenges do airlines need to solve?
- Uplifting legacy systems and enabling optimum payment experience – is it really that difficult
Sep 415:00
Conference pass
How Sunexpress is using NDC to develop complete customer centricity
Aviation IT
- How are passenger behaviours and new technologies influencing the future of distribution?
- What is the future of search and booking through voice technology and how will ancillaries be integrated?
- Going all in on NDC and building your website and sales channels around the new NDC world
Sep 415:10
Conference pass
Evelop: Combining digital transformation, Virtual Reality and wireless IFE
IFEC
- New wireless IFE: True digital systems. The flexibility that legacy
- Implementing connectivity on the A350 and Virtual reality to boost ticket sales
- Integrating relevant content with newsfeeds that are relevant and low bandwidth
Sep 415:10
Conference pass
How an intelligent digital transformation helped Aeroporti di Roma to achieve the Best Passenger Experience in Europe
Airport T.EX
- The story of ADR’s strategy and the role of digital in this transformation
- Piloting and scaling key technologies in the airport for accelerated results across the business
- The impact of data management and smart infrastructure on optimisation of airport operations
Sep 415:10
Conference pass
Ensuring payments is not a barrier to eCommerce
Payments
- How can airlines innovate successfully to implement seamless payment experiences?
- Ensuring this is impactful across all channels: the omnichannel approach
- Working proactively across departments to tackle the checkout process as effectively as possible
Sep 415:15
Conference pass
How Blockchain, NDC and One Order are impacting the future of airline distribution
Aviation IT
- How will blockchain technology apply to airline distribution?
- Will NDC and One Order fundamentally change the distribution ecosystem?
- What does it take to remain relevant in this new world?
Sep 416:00
Conference pass
MARKETING & SOCIAL ROUND TABLES
Aviation Marketing
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them
1.How to optimize your investment with a differentiated approach to content?
2. New Customer Engagement powered by Artificial Intelligence & Chatbots
Youvraj Seeam, E-Sales And Product Manager, Commercial (E-Commerce), Air Mauritius
3. Social Listening
4. Human & AI Balance
5. Digital Marketing
6. Voice
Sep 416:00
Conference pass
Personalising customer experience across an integrated holiday journey
IFEC
- Adding value to the customer experience through a single platform at every stage of the customer journey
- Collaboration across Airline, Hotels and Cruise ships to achieve a personalised customer experience
- Aligning vision to bring commercial benefit and customer satisfaction
Sep 416:00
Conference pass
The Lufthansa Group airlines’ NDC Partner Program – Relevant Offers, Value-based Partnerships
Aviation IT
- How technology supports us to enhance the variety of our offers
- How we establish new, value-based distribution partnerships
- How cooperation along the value-chain puts the customer at centre stage
Sep 416:00
Conference pass
What role can extremely advanced biometrics and smart infrastructure play in the future of security in airports?
Airport T.EX
- Automating security lanes and the wider security mechanics for a fully automated screening process
- How can we then incorporate biometrics into each touchpoint through the airport
- Driving non-aeronautical revenue through a proactive attitude to security delays and an intuitive digital offering
Wang Suichu, Executive Vice President, Shenzhen Airport Group
Sep 416:00
Conference pass
Payment Summit Round Tables
Payments
Cross channel payment solutions: How can airlines integrate digital payment channels to the full customer journey?
Ensuring your airline meets the PDS2 Requirements
How can airlines ensure their payment methods meet local expectations?
How can technology enable airlines to meet regulation requirements more effectively?
Will Voice play a key role in the payments of the future
Sep 416:00
Conference pass
Embedding cybersecurity for airlines with a top-down approach
AI Viation
- Developing resilient and efficient responses to digital threats
- Overcoming the challenges of embeddingcybersecurity practices into current workflows
- Effectively analysing and prioritising cybersecurity resources
Sep 416:00
Conference pass
Changing landscape of distribution channels in China
IAR China Summit
- What is the current state of Chinese airlines’ distribution models?
- Which channels are reshaping travel distribution in China?
- How will the distribution channels evolve as the NDC standard and direct connect channels become commonplace in China?
- How does social media affect Chinese consumers’ traveller behaviour and distribution channels?
Ming Qiong Chen, Vice President- Luck Air Company Ltd., China Lucky Air
Sep 416:15
Conference pass
How can airlines transform the flying experience for employees and passengers, using unified global enterprise connectivity?
IFEC
- What are the existing challenges
- How global connectivity enhances productivity
- Options and approaches for a globally connected airline
Sep 416:15
Conference pass
Are NDC standards disrupting airline commerce?
Aviation IT
- IATA NDC and One Order - under the hood
- How is ancillary bundling shaping up in this world
- Hyper-personalization in airline retailing
Sep 416:15
Conference pass
Automatic anomaly detection with machine learning
AI Viation
- Understanding the benefits of automatic anomaly detection
- Identifying precursors with algorithms
- Overcoming the challenges of data issues in automation
Sep 416:30
Conference pass
What is the future of IFEC content, on board analytics, ecosystems, digital touch points and streaming services for global airlines?
IFEC
- How are global airlines using IFEC to differentiate their on-board content and offering to compete more effectively?
- What are the challenges of designing seamless digital touchpoints across different aircrafts and infrastructure?
- Why is the airline industry struggling with on board analytics and what can we do to overcome these challenges?
- When and how will we get to the point of being able to offer seamlessly streamed content to our passengers?
Miguel Ferreira, Ifec Manager, TAP Portugal
Sep 416:30
Conference pass
NDC INNOVATION IN METASEARCH - DRIVING DIRECT BOOKINGS TO AIRLINES WITH IATA NDC
Aviation IT
Metasearch does not have to be about disintermediation and price comparison. Recent innovations in airline retailing means that airlines can partner with metasearch channels to drive incremental direct bookings using the IATA NDC Standard. As a result, airlines can better engage with the metasearch ecosystem, to enable seamless in-the-moment customer acquisition and conversion.
Sep 416:30
Conference pass
Biometrics, the new normal: How to implement an end-to-end seamless programme
Airport T.EX
- Integrated, frictionless passenger facilitation - the next wave of biometric automation for expedited travel.
- How can today's airports sustainably implement the 4.0 disruption?
- Case study: How new facial recognition systems will drastically change the way we move through the airport
Sep 416:30
Conference pass
Panel: What does it take to safeguard new, disruptive technologies?
AI Viation
- Which security vulnerabilities should be considered as part of an overall safety analysis?
- How can airlines, associations and regulators collaborate to create a multi-layered approach to information security?
- How will increased connectivity create challenges to airline security in the future?
Sep 416:30
Conference pass
Panel discussion: Developing an integrated digital platform to engage with travellers on their end-to-end journey
IAR China Summit
- What are the current status of applications of big data, artificial intelligence and blockchain in the Chinese airline industry?
- How could airlines and IT companies drive business growth through partnership?
- How can airlines and airports turn big data into actionable insights that intelligently understands and delights the customer and enhances revenue?
- How can each player work together to personalise and enhance the traveller journey?
- How important are online consumer channels like Alibaba for airlines?
Moderator: Carlos Kaduoka, Consulting Director, SITA
Quanwu Xiao, Senior Director, Ctrip International Ltd
Sep 416:45
Conference pass
NDC - The new era of Distribution; Airlines Perspective
Aviation IT
- What are the challenges for legacy Airlines to move towards NDC.
- Does market is ready for NDC, Acceptability of new capabilities within airlines and for the market.
- Level of transparency for travelers with NDC capabilities.
Sep 416:45
Conference pass
How can we collaborate with airlines to deliver a seamless, biometrically validated journey?
Airport T.EX
- How can we contextualise and enrichbiometric touchpoints in an airport?
- Airports in the macro context of the increasingly large public biometrics initiatives
- Where is the future of biometric technology in the context of airport operations?
Sep 417:00
Conference pass
From pitch to public. How to create and deliver an innovation roadmap
Keynotes
- easyJet mobile. A model of innovation & inspiration
- Solving travel pain points. An inside look at the process
- Our mobile future? Travelport & easyJet discuss what's next
Sep 417:15
Conference pass
BATTLE OF THE AIRLINE APPS
Keynotes
Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience.
Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.
Conference attendees will then have the final vote.
Join us to see who is leading the airline app revolution!
Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.
Conference attendees will then have the final vote.
Join us to see who is leading the airline app revolution!
Create your personal agenda –check the favourite icon
Sep 508:25
Conference pass
Chair's opening remarks
Keynotes
Sep 508:30
Conference pass
Keynote Interview: Tony Fernandes, Group CEO, AirAsia
Keynotes
Low Cost industry legend and one of Asia’s most famous entrepreneurs joins us to talk about AirAsia’s huge transformation. Going from being an airline to a one-stop travel technology company. Tony will be sharing how Asia’s largest low-cost carrier is going beyond air transportation to encompass hotels, activities, loyalty and much more. Discover first-hand how AirAsia is digitalising operations and using advanced analytics and machine learning to digitise every aspect of its business and better serve customers.
Sep 508:55
Conference pass
Keynote interview: Johan Lundgren, CEO, easyJet
Keynotes
easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Sep 509:10
Conference pass
Keynote Interview: Alan Joyce, CEO, Qantas
Keynotes
Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
Sep 509:30
Conference pass
Keynote Interview: Sir Tim Clark, President, Emirates
Keynotes
Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Sep 509:45
Conference pass
Keynote CEO Panel
Keynotes
Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
- How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
- What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
- In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
- What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
- Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
- What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
- How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
Sep 511:20
Conference pass
Technology & Strategy Roundtables
Keynotes
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
How can airlines utilise technology to transform the crew layover experience?
Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)
How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
How can we best use anti-drone technology?
How can your airline accelerate offer transformation?
How do you use data to exceed traveler expectations?
How is mobile technology helping airplanes take flight?
How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
How much are uncontactable customers costing your airline?
What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
What can blockchain actually offer for optimised operations within airlines, airports and concessionaires?
What’s preventing wide-spread adoption of single digital identity in the industry?
Where are the pain points when transforming vast streams of data into seamlessly flowing information for predictive airport analytics?
Sep 512:25
Conference pass
CIO & CDO Panel: What are the biggest challenges of integrating digital technology into the aviation industry?
Aviation IT
- Can the airline industry unlearn enough, disrupt itself and digitally transform to compete with leading digital players?
- In a hyper-competitive global market how can carriers use digital and AI to differentiate themselves from competitors?
- How can digital and AI help bridge the personalisation gap to transform the passenger experience?
- What are the potential untapped applications for blockchain and IoT that could become genuine game changers?
Dee Waddell, Global Managing Director, Travel And Transportation, IBM
Sep 512:25
Conference pass
LATAM Airlines Customer Experience and Connectivity: Reimagining the traditional business model for the Latin American market
Air Experience
- How the LATAM industry is moving in terms of digital connectivity and what is the uptake in this region?
- Investments in Cabin Experience: What impact will cabin segmentation have on the customer and how are we redesigning the experience for them?
- Introducing New Services and aligning our end to end digital offering with the cabin and airport experience.
Sep 512:25
Conference pass
How can we use accelerated innovation at heart of Aeroports de Paris’s digital airport operations?
Airport T.EX
- Connecting innovators with our staff to provide solutions for operational excellence in a partly-publicly owned airports
- Building our international network of accelerated start-ups delivering qualified innovation to the core business unit.
- AVs, robotics, drones – where does AdP see the future of technology in airports?
Sep 512:25
Conference pass
Shaping the Future of Loyalty at Air Canada
Loyalty
A fireside Chat between Mark Nasr, VP Loyalty & eCommerce, Air Canada and Brian Sumers, Editor, Skift
Sep 512:25
Conference pass
Sustaining digitisation of the customer journey
Retail
- How is digital transformation augmenting our ability to retail effectively?
- Focusing on mobile conversion: creating solutions to challenges of selling on the small screen
- Creating a business model to sustain the interests of our key customers and safeguard the commercial
Sep 512:25
Conference pass
Designing digital data solutions for operational efficiency
AI Viation
- Understanding how data and digital information systems are fuelling in-flight and ground operation performance
- Transforming operations with streamlined data analytics and centralising processes
- Interpreting descriptive statistics to enable predictive analytics
Sep 512:25
Conference pass
Virgin Atlantic CEO Interview: Shai Weiss, CEO, Virgin Atlantic
World Aviation Festival
New Virgin Atlantic CEO sits down with Guy Johnson to discuss:
- Introducing Virgin Atlantics new four-year business strategy
- Integrating Flybe to offer greater connectivity to the long-haul network
- Implementing a new fleet of A350-1000s – Understanding more about the customer focused designed cabins and the impact of the new fare categories
- Focussing on being best in partnering – How will VAs partnerships and joint-ventures evolve beyond 2019
- Offering a more competitive allocation option for the new runway slots at Heathrow
Interviewee: Shai Weiss, CEO, Virgin Atlantic
Sep 512:40
Conference pass
“Just for Me” Loyalty: BuildingEmotional connections through data and tailored inventory
Loyalty
- How to better capitalize on loyalty data to offer tailored content that creates emotional connections.
- How airlines can achieve this by providing high-margin inventory as part of their data-driven offer curation process.
- Outline the basics of how airlines can optimize their loyalty programs and sales channels to offer tailored inventory that supports revenue goals.
Sep 512:40
Conference pass
Next Generation Retail Panel: How can airlines grow sales and win over customers?
Retail
- Developing our understanding of the customer: working intelligently to really implement meaningful personalisation
- Understanding our sales channels: how can airlines truly optimise sales across channels?
- Integrating into the wider travel market: is this the goal or should airlines focus on flying well?
Tanner Huysman, Director, Ancillary Products, Spirit Airlines
Sep 512:40
Conference pass
How AI can make the apron a more efficient, safer and sustainable place
AI Viation
- Understanding the turnaround as a major source of inefficiencies and incidents
- How the lack of data and insight in the turnaround process contributes to these factors
- How computer vision and AI technology can create insight and enhance airport operations
Sep 512:40
Conference pass
Keynote Interview: Joanna Geraghty, President & COO, JetBlue
World Aviation Festival
- ue’s President sits down with Guy Johnson to discuss:
- Getting candid on innovation, brand identity, long-haul and putting people first
- Understand more about how JetBlue are continuing to innovate using biometrics, connectivity and new products
- Stage of competition In the US domestic market and understanding where JetBlue see growth opportunities
Sep 512:45
Conference pass
PaxEx & connectivity panel discussion: How can we as an industry meet the demands of today’s highly mobile, always connected and digitally agile passengers?
Air Experience
- The digital passenger is driving strong demand for a more dynamic model – How do we deliver it?
- What functionality are airlines and suppliers looking to integrate using mobile apps and products that can help create a more seamless on-board experience?
- How are global airlines using IFEC to differentiate their on board offering and compete more effectively?
- What are airlines doing to meaningfully monetise their in-seat and wireless inflight entertainment and connectivity systems and content through personalised advertising?
- Where do you see the major opportunities for in-flight personalisation and where have we seen innovation?
- How can we utilise the massive amounts of data that we now have from on-board connectivity to drive better passenger experiences in-flight?
Sep 512:45
Conference pass
How are we leveraging robotics, computer enhanced processes and machine vision to build a digital ready hub at Helsinki?
Airport T.EX
- Developing a digital image of our terminal through machine vision, passenger flow & heatmap analysis
- Providing transparency on real time assets such as aircraft turnaround process for improved OTP
- How we have used our terminal as a hub for 5G telecoms to test the potential of rapid comms and robotics
Matti Lehto, Head Of Digital Operations, Finavia Corporation
Sep 512:55
Conference pass
Shaping the Future of Loyalty
Loyalty
Themes include:
- How can airlines and loyalty programmes engage with modern customers more successfully?
- The role of personalisation and data in the successful growth of loyal customers
- ‘Differentiation’ How can this be achieved successfully?
Nik Laming, General Manager Of Loyalty, Cebu Pacific Air
Sep 512:55
Conference pass
Predicting delays with machine learning
AI Viation
- Understanding how Allegiant are overcoming their legacy operational information systems
- Breaking down how data can be aggregated for faster decision making in irregular circumstances
- Exploring the next steps necessary for developing and implementing predictive analytics for operations
Sep 512:55
Conference pass
CEO PANEL DISCUSSION: Future airline business models – Consolidation, ultra-long-haul, evolving LCCs and new types of revenue
World Aviation Festival
- What will be the further impact of consolidation and will we see any further mega-mergers? After recent failures what is the future of low-cost long-haul and does this prove that the model is not economically viable? What is the business case for ultra-long-haul routes, and does it actually make economic sense for airlines? How can airlines capitalise on passenger trends such as digital travel spending and personalisation to generate new types of revenue?
Shai Weiss, CEO, Virgin Atlantic
Sep 513:00
Conference pass
How is the war for talent evolving in aviation?
Aviation Fest - Seminar C
- What impact is the apprenticeship levy, or equivalent, having on hiring the best talent?
- To what extent does an organisation’s social enterprise (CSR, environmentalism etc.) have on their recruitment strategies?
- How will Brexit affect the attraction and retention of top talent in aviation, for UK and European companies?
- Which strategies can airlines use to retain their top talent once it has been won?
Moderator: Claire Steiner, Director and Chair of Education and Training Committee, Institute of Travel of Tourism
Gareth Lau, Chairperson, IASA
Emma Knowler, Head of HR Business Partnering & Talent Acquisition, easyJet
Sep 513:10
Conference pass
How can we leverage automation and digital ops at Heathrow for ultimate capacity optimisation
Airport T.EX
- How have we identified the key areas of automation in the airport?
- What can we do to ensure a smooth experience for world-leading, quality service.
- Integrating mobile services with biometric technology through agile testing.
Simon Wilcox, Head of Automation and Innovation, Heathrow Airport Ltd
Sep 513:10
Conference pass
Reducing costs and improving operational efficiency with big data
AI Viation
- Defining and implementing a business strategy based on data insights
- Employing the skills and devices to analyse complex data in-house
- Balancing cost with projected outcomes
Sep 514:40
Conference pass
American Airlines Case Study: Leading the distribution charge in North America
Aviation IT
- How AA has invested heavily in digital distribution and worked with partners to enable a more targeted product for different market segments
- Refining, defining and shaping a brand and products that suit every traveller profile
- Staying front and centre of the latest technology developments – Voice, Wi-Fi, Passport Scanning, Baggage Tracking and Dynamic Reaccomodation
Sep 514:40
Conference pass
How proactive chatbot technology can minimise the impact of disruption and help reduce stress on the day of travel for passengers?
Air Experience
Sep 514:40
Conference pass
Low cost leadership through a Digital Lens
World Low Cost Airlines
- Most cost-efficient sales & marketing is direct to consumer, i.e. powered by a mobile first strategy, multi-channel engagement, personalization, etc
- Scalable self-service and workflow automation, core processes that scale with our growth
- Strong digital foundation that includes connected, smart enterprise platforms and data foundation
Sep 514:40
Conference pass
How Istanbul’s newest Airport is using machine learning, automation and artificial vision
Airport T.EX
- IATA 753: which technologies did we focus on to reach this key benchmark?
- The knock-on benefits of radical thinking around the airport process automatic flight coding
- How will this then scale up to manage 120 million passengers per year?
Dominic Liddell, Special Airport Systems Director, Istanbul Airport
Sep 514:40
Conference pass
Tackling the challenge of changing financial services products
Loyalty
- Launching a joint venture to avoid charging fees
- Sharing the success of the card – what is behind the success?
- Ensuring value to our customers: building fully tiers which really make sense to everyone
Donna Orman, Vice President Loyalty, Virgin Atlantic
Sep 514:40
Conference pass
Building the future of eCommerce at United Airlines
Retail
- Turning our data insights into actions: how is data improving our e-Commerce strategy
- Optimising our merchandising across channels: making progress on product placement development
- Making the leap next generation retail: activating a long term retailing strategy
Sep 514:40
Conference pass
Exploring Blockchain to find new business models, and the impact of Blockchain on the travel Industry
AI Viation
- Key benefits of blockchain technology for airlines
- Air France-KLM jouney into Blockchain technology
- Transitioning from theory to reality and overcoming the challenges of implementing blockchain
Sep 514:55
Conference pass
The future of mobility is now, are you ready?
World Low Cost Airlines
- Understanding the importance of owning the first and last mile and how a seamless customer experience can build brand loyalty.
- The global MaaS market is estimated to reach $1.75 trillion by 2030, what revenue are you leaving on the table by not taking changes in mobility seriously?
Aileen Mccormack, Chief Commercial Officer, CarTrawler
Sep 514:55
Conference pass
Disruption in travel industry customer centricity in airline industry and out latest innovations
Loyalty
Sep 514:55
Conference pass
When revenue management screws up – how post booking revenue optimization helps clean the mess up: The Iberia story
Retail
- Post-booking Revenue Optimization (PBRO) is a rapidly emerging field with major implications for airline revenue management teams
- Iberia, working with start-up Volantio, has been an early adopter of this new technology to drive value to the airline while improving customer satisfaction
- What are the opportunities for this technology, both today and in the future?
Sep 514:55
Conference pass
VR cabin crew training within Lufthansa Group
AI Viation
- Digital Virtual Reality (VR) cabin training
- Service, safety and human factors training
- Exploring the capabilites of VR Labs to train crew members
Sep 515:00
Conference pass
NDC is becoming a reality. How can airlines partner with technology providers to accelerate their NDC and intelligent retailing strategy?
Aviation IT
- The technology is here. The time for the travel industry to evolve into intelligent retailers is now.
- As NDC becomes the new normal, the industry will lean on technology to enable opportunities that exist beyond NDC.
- Through enhanced partnerships across the travel ecosystem, airlines can begin their journey to fully realizing the benefits of NDC
Sep 515:00
Conference pass
The bright future of passenger disruption: Removing passenger distress and making travel more efficient during IROPs
Air Experience
- Removing the stress and taking away queuing in the airport for your passengers
- What is the difference between a US vs EU disrupted passenger?
- Technological evolution through HMT
Sep 515:10
Conference pass
Journey to Airline Retailing: End-to-End Revenue Optimization and eCommerce
World Low Cost Airlines
- How are airline’s solving problems across revenue optimization and eCommerce to become retailers?
- How is AI, machine learning, and science making airline retailing a reality?
- Going beyond personalization, what are the key steps to success?
Sep 515:10
Conference pass
The digital transformation of Copenhagen’s increasingly automated baggage using RFID and machine vision
Airport T.EX
- Which stages of the baggage process have we identified as key to increasing our successful read %?
- RFID, Automation, Machine vision: Which technologies have been the key to our success?
- Is it possible to retrofit these systems with digital-age technology for automated scanning to match the passenger experience elsewhere in the world?
Karsten Madsen, Head Of Department, Baggage Automation And Technology, Copenhagen Airports
Sep 515:10
Conference pass
Building an effective loyalty model for the Asian low cost loyalty market
Loyalty
- Working with our customers to engage year round: creating beneficial partners which really drive engagement
- Using Loyalty to gain insights into our customers: using this to optimise & personalise our customer offers
- Working to engage our customers in a mobile first world: allowing our customers to engage with our program in real time
Sep 515:10
Conference pass
Increasing ground ops efficiency with VR training
AI Viation
- Simulating real airside conditions for ground handling and ground service operator training
- Enhancing aircraft turnaround times whilst maintaining optimal safety
- Reviewing training results and planning future developments for training technology
Sep 515:15
Conference pass
PANEL DISCUSSION: Airline distribution in 2030 – Gravitating towards airlines, intermediaries or tech giants?
Aviation IT
- Will the power eventually shift from existing travel players to global tech giants?
- Can NDC and One Order standards shake up the industry and achieve mass adoption by 2025?
- What will be the challenges of implementing One Order and is this something that will affect your distribution strategy in the near future?
- How will the role of GDSs evolve and will the OTA/Metasearch/GDS apocalypse become a reality?
- Will the current ecosystem adapt to include new technologies and user behaviours such as voice search, virtual assistants and instant messaging services?
- What is the potential for blockchain technology to disrupt airline distribution?
Sep 515:15
Conference pass
Disruption & Digital Transformation at Avianca
Air Experience
- Transforming the customer journey exponentially, creating personalized experiences through data driven models
- Innovating and co-creating with customers through prototypes and experiments, in order to create a memorable travel experience.
- Improving operational efficiencies and employee’s productivity
Sep 515:25
Conference pass
Will the future of low-cost competition be driven by digital technology and how will LCCs utilise digital to differentiate themselves in a hyper-competitive market?
World Low Cost Airlines
- How will personalised pricing take shape and what will be the impact of the widespread use of artificial intelligence, machine learning and data science on competition?
- Implementing digital for the sake of it, how do you gauge what really holds value for your customers when it comes to digital technology?
- Can low cost carriers realistically become digital leaders that are able to provide an experience on par with the big tech giants?
- What new revenue opportunities will emerge from the ubiquity of digital and end to end passenger connectivity?
- How will low cost loyalty evolve and how can AI, data and personalisation help you gain the edge against competition?
Moderator: Sinead Finn, Founder, Affinity
Nicolas Henin, Chief Commercial Officer, Transavia France
Sep 515:25
Conference pass
Making Profits Soar with a Test & Learn® Approach
Loyalty
- Effectively leveraging data & analytics to accurately measure the impact of new initiatives, despite inherent challenges in the industry
- Establishing a culture of experimentation to understand how new programs impact different aspects of the business
- Learn how global airlines are measuring in-market business experiments to optimize ROI on new initiatives
Sep 515:25
Conference pass
Integrating Air Taxis into physical & digital infrastructure
AI Viation
- How are Volocopter working alongside operators, airlines and other players, towards the availability of urban aircraft?
- Unpacking the effect of low aerial traffic on current infrastructure
- Navigating the approval processes of regulatory bodies
Sep 515:35
Conference pass
How do you retain loyalty when the going gets tough?
Air Experience
- Overcoming the challenges of growth and integration while keeping your customer satisfaction high
- Automating and digitizing processes and services to sharpen your customer focus
- Being transparent and fair with passengers: Integrating boarding procedures while offering constant communication via email and SMS
- Closing the link between punctuality and customer satisfaction
Sep 515:35
Conference pass
Panel: How can blockchain enhance commercial airline ops?
AI Viation
- Why is there increased demand for optimised traceability in operations and maintenance?
- How can airlines adopt blockchain technology and implement it in key use-cases for operational efficiency?
- What are the key challenges to implementing or joining distributed ledger networks and how can they be overcome?
Sep 515:40
Conference pass
How can baggage increase revenue, improve passenger experience and build brand awareness simultaneously?
Airport T.EX
- Is the future RFID? Why Munich have centralised baggage processes in our main innovation hub?
- How can current thought processes be adapted to make the best use of existing infrastructure and drive revenue?
- The multitude of complications that can come with scanning bag tags and how we overcome them.
Sep 515:40
Conference pass
Its time for Loyalty and customer engagement to coincide
Loyalty
- Understanding how data can impact the standard loyalty ecosystem with new insights
- How can FFPs transform to integrate technology to truly understand customers in an actionable way?
- Understanding Loyalty in a new way to deliver a loyalty outcome with customers
Sep 515:40
Conference pass
How to improve oversell without sacrificing customer experience: The IndiGo story
Retail
- Overselling and downgauging are key realities for airline revenue management and operations leaders
- However, more often than not, these practices can lead to an extremely poor customer experience
- How has India's largest carrier, IndiGo partnered with Volantio to launch the region's first automated tool to better manage oversell and downgauge, improving revenue performance, operational effectiveness, and customer experience?
Sep 517:00
Conference pass
CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?
Keynotes
- There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
- How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
- Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
- Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?
Create your personal agenda –check the favourite icon
Sep 608:10
Conference pass
How can airlines, airports and mobility partners collaborate to build a seamless travel experience for global passengers?
Keynotes
- Are we overcoming the traditional challenges of collaboration in aviation between airlines, airports and mobility partners?
- Exploring the increasing importance of a digital offering in all areas of the passenger journey for seamless capacity optimisation.
- How can car rental companies evolve to compete more effectively with ride-sharing services?
- What impact will a driverless future and autonomous vehicles have on the ground experience?
- How should we adapt our current business models to create ancillary revenue sources?
Bernardo Gogna, Deputy Executive Director And Landside Access Modernization Program Executive, Los Angeles World Airports
Sep 608:50
Conference pass
Keynote Interview: Anne Rigail, CEO, Air France
Keynotes
New Air France CEO Anne Rigail sits down with Bloomberg’s Anna Edwards to discuss how she is taking a new approach to rebuilding the Air France brand and making the business highly competitive in a digital age. She will also explore her approach to getting the balance right in the group, utilising both premium and low-cost offerings effectively. Also find out exclusively about the latest Air France passenger experience initiatives in this keynote interview.
Sep 609:15
Conference pass
Keynote Interview: Alexandre de Juniac, CEO, IATA
Keynotes
Alexandre sits down with Anna Edwards to discuss how IATA are approaching new technologies and the digitalisation of processes in the aviation industry. Find out exclusively in this keynote interview how he sees the future development of NDC as it comes of age. Understand more about OneID and how it will enable passengers to move more seamlessly through the airport without having to repeatably identify themselves. See how One Order could help enable network and legacy carriers do more business with ticketless travel airlines such as LCCs. Gain Alexandre's unique perspective on how the global industry can use data sharing tools to improve operations and how he thinks the industry can become more aware and prepared of the dangers of cyber threats.
Sep 609:40
Conference pass
Keynote Panel: How is digital, shifting passenger behaviours and transformative technologies disrupting the existing airline ecosystem?
Keynotes
- Is the “Amazon of Travel” an unachievable myth and can airlines create an intelligent digital mesh of products and services that meet modern passengers needs?
- Will the airlines dream of transforming themselves into digital mobility brands become a reality?
- Is the industry lagging behind consumer adoption of technology and what is the future of conversational interfaces when it comes to sales and service?
- What types of product differentiation should we expect to see through future airline retailing channels?
- When will the big tech giants disrupt the distribution landscape and will they succeed in taking over the entire value chain in the next decade?
Sep 611:10
Conference pass
Fireside Chat: How Turkish Airlines is embracing emerging technologies and developing a start-up ecosystem to stay competitive on the global stage
Aviation IT
- Why start-up engagement and integration is a key enabler for digital transformation
- How Turkish Airlines is implementing IOT and other emerging technologies
- What exponential improvements are coming?
Sep 611:10
Conference pass
Marrying digital and physical – How does the airline industry move forward into this new paradigm?
Air Experience
- What are the challenges of transitioning from the traditional airline model and enabling your guests and colleagues to be empowered throughout the journey
- How do you bridge the operational day to day business with ongoing transformation projects to build better guest experience capabilities?
- Why technology transformation is not as important as the cultural transformation and what can we do to help foster and evolve that relationship across traditional airline silos
Sep 611:10
Conference pass
JetBlue Technology Ventures (JTV) has been investing in travel and hospitality startups for just over three years; as of March 2019, they’ve reviewed >4,000 startups and invested in >20 companies
Start-up Summit
In this session, you’ll hear from JTV Managing Directors Raj Singh and Amy Burr on:
- Trends of the evolving aviation startup sceneJetBlue’s corporate venture capital model and best practices learnedHow to maximize startup investment through a partner ecosystemThe biggest potential for disruption in the aviation industry
Sep 611:10
Conference pass
Keynote Interview: Duncan Bureau, President, Air Canada Rouge
World Low Cost Airlines
- anada Rouge CEO Duncan Bureau steps into the hot seat with John Strickland to discuss:
- How is Air Canada Rouge differentiating itself as ULCC competition heats up in the domestic market?
- What is the future of competition in the transatlantic market for Canadian low-cost carriers?
- Improving the passenger experience through on-board connectivity, entertainment and loyalty
Sep 611:10
Conference pass
How have we built a world-leading customer experience leveraging data and customer centricity.
Airport T.EX
- The digital back office that allows us to offer a retail journey that consistently ranks among the best in the world
- Retaining excitement in the travelling process through exclusive offers and unique, atmospheric infrastructure
- Case study: bringing innovation to the whole airport
Bart Saverwyns, Chief Digital Officer, Brussels Airport
Sep 611:10
Conference pass
Sharing the success of our new loyalty program at Air Baltic: for the modern traveller
Loyalty
- Using our loyalty program to upgrade less frequent flyers to fly more
- Using gamification and a different loyalty model to increase customer engagement and drive customers to our website
- Sharing the impact of our new system: are we engaging with our customers in a more meaningful way?
Sep 611:10
Conference pass
Preparing for how NDC will impact retail & ancillary sales
Retail
- Sharing the International take-away’s of the Brazilian experience of managing direct connection with OTCs
- How can the retail division work towards a post-NDC reality?
- Managing the new role of aggregators in an airline’s unique proposition
Sep 611:30
Conference pass
Business Agility with Cloud Transformation: A strategic approach
Aviation IT
- Moving to a ‘Cloud-First strategy’ for Digital asset
- Achieving faster time to market for Digital product delivery
- Driving operating cost efficiencies by leveraging cloud
Sep 611:30
Conference pass
Digital is mature, let’s act like adults.
Air Experience
- One step at the time: how KLM tackles the big problems that are facing travel one sprint at the time.
- Taking the buzzwords out of personalization: how KLM removes irrelevance and creates a human-like dialogue throughout your trip.
- How KLM combines the best of technology and the best of humans throughout the journey: from inflight staff to social media service.
Guido Van Til, Vice President Of Digital Strategy, Air France - KLM
Sep 611:30
Conference pass
IAG - Innovation at scale
Start-up Summit
- Ways we partner with the most innovative organisations
- IAG’s Successes and key learnings
- Creating the future
Sep 611:30
Conference pass
Enabling Collaborative Innovation
World Low Cost Airlines
Speakers: Navitaire & Swoop
- Teaming up for growth from launch to thriving
- Connecting with customers in a new model
- Thinking differently to attract and serve, while remaining focused on efficiency.
Sep 611:30
Conference pass
Challenging traditional airport retail strategy to improve passenger experience
Airport T.EX
- Pairing physical infrastructure changes to digital integration
- What role will retail play in the seamless experience of the future?
- As security is continually being digitalised, what will retail’s function be in the airport of tomorrow?
Sep 611:45
Conference pass
Machine Learning, AI and Data: Becoming the smartest airline for the start-up nation
Aviation IT
- Implementing machine learning and new processes to do things better and much smarter
- Why Google, Facebook and Amazon are opening R&D Centres in Israel and what will be the implications for the future of El Al as an innovator?
- What machine learning tools are we using to improve the customer experience?
Sep 611:45
Conference pass
Keynote Interview Interview: Felix Antelo, President and CEO, Viva Air
World Low Cost Airlines
- iva Air CEO joins John Strickland to discuss:
- How Viva plans to grown in Latin America and transport more than 38 million passengers by 2020
- Launching a ULCC innovation lab to pursue modernisation and gain digital advances in the Latin American market
- Stimulating new travellers by connectivity intermediate cities by offering more low fares and a better experience
Sep 611:45
Conference pass
Creating a new standard for low cost loyalty programs
Loyalty
- More than earn and burn: how does Pegasus program encourage real loyalty?
- Incentivising our customers in a new way which matches their expectations
- The digital enabler: ensuring the cross-channel integration of our program
Sep 611:45
Conference pass
Data driven ancillary retailing at Frontier Airlines
Retail
- Developing ancillary offers in a data driven and customer focused manner: acknowledging airlines don’t just compete on base fare
- Developing ‘personalisation’ from a customer centric perspective and the benefits of a cohort-based approach
- Looking ahead to NDC: the benefits for the low-fare, customer-centric airline
Sep 611:50
Conference pass
AirAsia: Creating the building blocks of a travel tech company
Air Experience
- Creating an internal tech company that serves the airlines digital, data and tech needs across the organization whilst driving better customer experiences
- Revamping the mobile experience and creating the best airline app in the world
- What are the cultural and organisational changes needed for a digital airline?
Kenneth Andersson, Head Of Innovation And Product Transformation, AirAsia
Sep 611:50
Conference pass
Investor and Incubator Panel
Start-up Summit
Sep 612:05
Conference pass
LCC Leaders CEO Panel: What are the next big challenges for Low Cost Airlines – Who are the winners and losers in the next 5 years?
World Low Cost Airlines
- In the modern era do low cost carriers still have the traditional advantages over larger legacy rivals?
- What are the and global factors that are providing a risk to the continual growth of low-cost travel?
- How will new technologies help LCCs sustain their cost advantage and deliver better experiences?
- As full-service carriers continue to take on many of the characteristics of LCCs how can LCCs effectively compete?
- How will the distribution strategies for LCCs evolve to adapt to new business models and passenger demands?
Sep 612:05
Conference pass
Payments and revenue management: Utilizing AI and beyond
Loyalty
Sep 612:10
Conference pass
How leading airlines leverage mobile channels to provide Magical Customer Experiences:
Aviation Marketing
- How to orchestrate different channels such as email, SMS, push notifications, mobile boarding passes, web notifications, in-app messages, or voice notifications for an Amazing Day-of-Travel Experience using traveller behaviour and preferences
- How to message your travellers at exactly the right time on the right channel to alert them to changes in times, dates, upgrade opportunities and more
- How to use mobile boarding passes that update in real time – and automatically notify travellers of changes with lockscreen notifications
Sep 612:15
Conference pass
Don’t get left behind! Using mobile and IoT technology to gain a competitive edge
Aviation IT
- Why mobile and IoT technology is critical for on-time performance and customer service of airlines
- Overcoming the challenges with deploying mobile and IoT technology
- How integration of mobile and IoT technology can give airlines a competitive edge
Sep 612:20
Conference pass
Can we build the Netflix of airport retail?
Airport T.EX
- Can we collaborate with airlines and other partners to deliver personalised and highly relevant offers?
- Is blockchain technology a realistic ambition in the context of decreasing spend on hardware?
- How can we deepen our understanding of the customer through diverse and collated streams of data
Moderator: Mike Robinson, Director, Robinson Cubed Limited
Kam Jandu, Chief Commercial Officer, Budapest Airport
Bart Saverwyns, Chief Digital Officer, Brussels Airport
Sep 612:25
Conference pass
The connection between mobility and customer experiences: Demonstrated by United’s new app and roadmap
Air Experience
- How does United’s new app deliver industry leading layout innovations that instantly bring relevant information to customers without them having to look for it?
- Delivering a seamless customer experience by offering boarding passes to STAR partners and providing voluntary solicitation for overbooked flights.
- Creating a platform where users can tell their stories with a true digital concierge that balances human and AI responses
- Increasing engagement of passengers through the gamification of MilePlay and evolving the traditional contact center by looking into user-to-agent chat methods via the customers platform of choice
Sep 612:30
Conference pass
Creating a true focus and understanding how digital innovation can contribute to your airline’s overall transformation?
Aviation IT
- How can a company of 20,000 employees truly embrace innovation and digital to create opportunities rather than just focusing on trends?
- Challenges of transforming people and the cultural mindset: Examples of success stories
- Getting your employees to engage with start-ups and understanding how they can fail fast and learn
Sep 612:40
Conference pass
Developing the traditional FFP for the modern traveller
Loyalty
Themes include:
- How can Loyalty Programs successfully drive innovation across the business?
- How important is customer experience to loyalty? Making sure our customers feel valued
- Creating innovative benefits for our customers outside the industry standards
Sep 612:40
Conference pass
Exploring new models for retailing is there space for a subscription model?
Retail
- One year on – what were the impacts of our trial?
- Sharing the unexpected side effects of the trial: customer behaviours and financial impacts
- Is there the opportunity to widen the scope of the subscription approach for the average customer?
Sep 612:40
Conference pass
Optimising eCommerce with code-sharing practices
Retail
- The need to avoid the negative impact of codesharing for airline customers: why should this be a priority?
- Developing a solid proof of concept with IATA: what could the future look like?
- Exploring the challenges of providing the same level of service with disparate ancillary bundles on a code-share flight
Frederic Gonnaud, Vice President Retail And Ancillaries, Air France K.L.M.
Sep 614:00
Conference pass
How is digital transformation progressing in the world's fastest growing aviation market?
Aviation IT
- What is the Indian aviation sector doing to cater for the growing middle class of frequent flyers?
- Is digital technology transforming the way that airline engage with passengers in India?
- How Indigo is connecting the dots of the end-to-end experience and collaborating with start-ups to be intensely customer centric
Sep 614:00
Conference pass
20 pitches in 60 minutes
Start-up Summit
We give 20 of the industry’s best start-ups 2 minutes each to pitch our judges and win them over. Following the pitches there will be 25 minutes to follow up with our judges and chat about their solution.
Sep 614:00
Conference pass
CEO Interview: Jude Bricker, CEO, Sun Country
World Low Cost Airlines
- Where does Sun Country belong in a highly competitive US domestic market and where will we see growth?
- Investing in IT and revamping the business model to drive revenues and passenger growth
- Pursuing the season market and stimulating demand
Sep 614:00
Conference pass
The development of innovative, digital parking systems for increased business intelligence
Airport T.EX
- Creating a seamless parking experience for airports for improved customer experience
- Leveraging big data and AI to deliver insights for personalised retail offerings
- How does this impact the retail strategy at our airport and what is the future of digitalised systems like this?
Sep 614:00
Conference pass
Sharing our creative approach to ancillaries at Volaris
Retail
- Beyond bags and seats, how can ancillaries fit into a wider goal to become a full trip facilitator?
- Approaching ancillaries from the customer perspective: what will make their lives easier?
- What does the future hold for ancillaries? Does NDC present the perfect opportunityto maximise ancillary revenue?
Sep 614:15
Conference pass
Using Big Data analysis to improve response times in your pricing execution
World Low Cost Airlines
- Why is time to market relevant?
- How to measure it?
- Some examples and hints based on real data
Sep 614:15
Conference pass
How can a fully integrated travel experience simultaneously reduce the amount of time passengers spend in terminals and increase non- aeronautical revenue?
Airport T.EX
- Transforming terminals’ digital ecosystem to provide the services passengers want and need
- What services will airports be able to provide through mobile apps and integrated systems
- Constructing an intelligent mobile strategy to ensure maximum engagement with the passenger
Sep 614:20
Conference pass
Your Websites, Apps and APIs need to be faster, stronger and safer!
Aviation IT
- Optimize your performance with the fastest situational CDN
- Protect your data and prices from automated attacks with strong mitigation
- Be safe and compliant in securing your public facing APIs
Sep 614:30
Conference pass
CEO Interview: Zhijie Wang, President, Spring Airlines
World Low Cost Airlines
Zhijie Wang, President, Spring Airlines sits down with John Strickland to discuss the evolution of the Chinese LCC market, topics he will be covering include:
- How is the LCC business that comes from the west being adapted for the market in China and what are the challenges of integration and innovation in the China market?
- Understanding how the significant changes in the political, economic, societal and technological landscape are having an impact?
- Staying ahead in an industry that is experiencing a fierce level of competition
Sep 614:30
Conference pass
How are ACSA are building non -aeronautical revenue across their international portfolio of airports
Airport T.EX
- How can we strike the right balance between technology implementations and traditional core value drivers?
- The importance of local diversification in a global suite of airports
- Where next for South Africa’s future airport investments
Fundi Sithebe, Chief Operating Officer, Airports Company South Africa
Sep 614:30
Conference pass
Driving growth through dynamic ancillary packages: preparing for the future of ancillary sales
Retail
- Implementing a strategy for next generation of e-retailing
- Sharing how Aegean is preparing for the next-gen e-Commerce capabilities
- An insight into our ancillary pricing optimisation: what has the impact on our bottom line been?
Sep 614:35
Conference pass
Data-Driven Management and Business Intelligence at the Lufthansa Group
Aviation IT
- What are the key elements & principles of data-driven management & Business Intelligence?
- How can data-driven management give you a competitive advantage in the airline industry?
- What has been the impact of strategic business intelligence on Lufthansa Group’s day-to-day business?
Sep 614:45
Conference pass
How to unlock a new customer market?
World Low Cost Airlines
- New technologies and AI
- Conventional and less conventional approaches to the customers
- Changing airline mindset
Sep 615:00
Conference pass
A year of digital transformation at Sun Country Airlines:
Aviation IT
- Making the difficult decision to put a 36-year-old airline through migration to a new reservation platform – why was it worth it?
- Designing and launching an entirely new customer digital experience – booking path (desktop + mobile) / new self-service tools / new IROP automation
- Difficult decisions – what tools weren’t included in the transformation (like a mobile app) and why?
Sep 615:00
Conference pass
CEO Interview: Mehmet Nane, CEO, Pegasus Airlines
World Low Cost Airlines
- What will be the impact of the new airport on Turkey’s tourism industry?
- How will Pegasus sustain growth and maintain its position as Turkey’s leading low-cost airline?
Sep 615:00
Conference pass
Driving conversions through intelligent e-commerce, social media and personalisation
Airport T.EX
- How we are creating a seamless passenger expereince through agile payment systems.
- Providing contextual marketing including return lounges to our passengers with IATA flight codes
- How can we incorporate voice into the e-commerce platforms of the future?
Sep 615:00
Conference pass
Sharing the Low-cost approach to our airline
Retail
- Developing a unique approach to retail where consumer cultures are highly localised
- Understanding the important role of ancillaries as a way for customers to build their own package
- Presenting ancillary offers at the right time: how can this realistically be optimised?
Sep 615:15
Conference pass
Innovation partner round tables
Start-up Summit
Each innovation partner will host a 45-minute round table with a group of 10 executives from some of the industry’s most cutting-edge start-ups.
Founders Factory
JetBlue Tech Ventures
Propeller Shannon
last published: 20/Jun/19 16:16 GMT
Organiser
