London, 1 - 2 December 2021

Schedule

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Dec 108:25
Conference pass

Chairman’s Welcome Speech

Keynotes
Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Keynote Theatre
Dec 108:30
Conference pass

How are Air France KLM accelerating their transformation plan to build a solid and more sustainable post-crisis model?

Keynotes
  • Understanding how current and future state funding will play a role at the carrier and how that will influence and impact the overall business model and decision making process?
  • Outlook for the Air France KLM Group as we head towards Q1 2022
Ben Smith, Chief Executive Officer, Air France KLM
Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Keynote Theatre
Dec 108:45
Conference pass

Keynote Interview: Qatar Airways’ outlook on the future of air travel

Keynotes
  • Current status of the aviation sector (December 2021) and how the industry is responding to ongoing issues presented by the global COVID-19 pandemic and moving forward to restore air travel and tourism around the world.
  • How Qatar Airways has dealt with the challenges presented by the global COVID-19 pandemic with strength and resilience.
  • Qatar Airways’ outlook on the future of air travel, and the solutions it has implemented to overcome the current challenges facing the aviation sector.
  • Qatar Airways’ strategies to deliver a sustainable aviation recovery, and the importance of continuing to pursue sustainability initiatives, despite current challenges facing the industry.
Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Keynote Theatre
Dec 109:00
Conference pass

Keynote Interview: How JetBlue plans to reshape the transatlantic market and what are their larger global ambitions?

Keynotes
  • How JetBlue plans to reshape the transatlantic market and what are their larger global ambitions?
  • Crossing the transatlantic market has traditionally been a treacherous experience for low-cost carriers, why will JetBlue fare differently?
  • How will loyalty and tech adoption at JetBlue evolve to advance the passenger experience on the global stage?
Robin Hayes, Chief Executive Officer, JetBlue
Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Keynote Theatre
Dec 109:15
Conference pass

Keynote CEO Panel: What will be the longer term effects of the last 2 years and how can we effectively respond to rebuild a more sustainable industry?

Keynotes
  • How will staggering debt levels, state-provided aid and government influence play a continuous role in the competitive landscape and industry recovery?
  • Driving sustainability in the industry through collaboration, technology and scalability – How are airline CEOs planning to solve the economies of scale issue when it comes to sustainability?
  • Rewriting the route maps – How will international route networks change and will the hub and spoke model still be essential as new trends and new aircrafts enter the market?
  • Has the pandemic made first class a thing of the past and how can airlines reevaluate the economics of their operations to cater for future demand?
  • What will be the future priorities when it comes to loyalty, pricing, digitalisation, passenger experience and retailing as we continue to emerge and rebuild in 2022?
  • As the industry rebuilds more cautiously how will the competitive landscape shape up in 2022 and who will be the winners?
  • In what way can the airline industry future proof itself by leveraging the latest technologies and diversifying beyond just flights?
Moderator: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Ben Smith, Chief Executive Officer, Air France KLM
Robin Hayes, Chief Executive Officer, JetBlue
Keynote Theatre
Dec 111:20
Conference pass

Technology & Strategy Roundtables

Keynotes
The roundtables are very interactive, engaging and a great way to brainstorm some of the key issues.The tables will be formed from our conference delegates and speakers to represent all stakeholders. There are only 15 places per table available so make sure that you sign up as early as possible to secure your position. Registrations will be available at -5 weeks when the event app launches.
Delivering better customer experiences and increasing conversion with machine learning
Dynamic Offers - The Art of the Possible Agile offer creation and data-driven personalization – discover the options and capabilities available to you in a world of dynamic merchandising.
Bryan Porter, Head of Commercial - EMEA, Accelya Group
How are the world’s top airlines using automation to stay ahead of ever-changing COVID-19 requirements?
How can airlines utilise technology to manage the ever-changing travel restrictions Information to keep customers completely updated during the pandemic?
How to deliver consistently positive and efficient customer experiences?
Guillaume Laporte, Chief Executive Officer, Mindsay
If technology didn't get in the way, how would you design the passenger experience during disruptions?
NDC - the only road to airline recovery?
On a scale of 1 to 10, how much does your airline need to transform its digital shopping and booking experience?
Post-Booking Revenue Management: Core Infrastructure or Crapshoot?
Kevin Ger, Chief Commercial Officer, Volantio
What can airlines do to ease the effects on the passengers by using the appropriate mix of technology and service?
Ramzi Kamel, CCO, Accommodations Plus International
What is the role of carbon credits in achieving aviation climate goals?
Dec 112:25
Conference pass

Aeroplan Case Study: Launching a new loyalty program in the midst of a pandemic

Aviation Loyalty
  • How Air Canada have remained relevant with their target audience throughout the pandemic and leveraged partners to stay in the day to day lives of passengers?
  • Creating a broader appeal for friends and families with new features to reach a target of 40% membership growth
  • Developing smart soft service digital tools and micro adaptions to your program to stay relevant based on behaviors and demand
Mark Nasr, SVP Marketing, Products, eCommerce, Air Canada
Dec 112:25
Conference pass

How are JetBlue differentiating their brand in the Transatlantic market and reinventing the economy class experience

Aviation Marketing
  • Understanding more about how the Mint product is being adapted for new markets
  • Approach to the brand and messaging as JetBlue goes global?
  • Refreshing the premium experience with new concepts and alleviating pain points
Dec 112:25
Conference pass

How Lufthansa Group are taking customer centricity and digital interactions to the next level?

Air Experience
  • What are the latest customer trends that we are seeing following the pandemic and how can we be ready to meet new CX standards?
  • How is customer self-service, flexibility and self-control driving the development of the latest customer engagement tools and services?
  • How do we make sure to link digital & human interaction to create a personalized customer experience
Dec 112:25
Conference pass

Keynote Address: Working towards a sustainable future

Green Aviation Summit
  • Etihad’s strategy to achieving zero net emissions by 2050
  • How the Etihad Greenliner Programme is transforming the future of flying
  • The importance of industry collaboration
  • Etihad’s efforts in improving local capability of SAF production
Tony Douglas, Group CEO, Etihad Aviation Group
Dec 112:25
Conference pass

Marrying your NDC and payments strategy for a sustainable and resilient recovery

Aviation Payments
  • Offering an ebank at Air Canada where customers can use credit from unused travel
  • Delivering greater flexibility by introducing new methods of payments including B2B, wallets and BNPL
  • What are the new features on NDC and how has the relationship with metasearch and OTAs evolved throughout the crisis?
Dec 112:25
Conference pass

Turkish Airlines Case Study: Transforming Artificial Intelligence and Machine Learning models to adapt to the new normal

AI VIATION
  • Developing new ancillary revenue models to help predict which customers intend to buy new ancillaries
  • Using predictive models to be more dynamic in terms of instant decision making, forecasting demand without meaningful past data, exploring new emerging data and forms of business intelligence
  • Understanding customers more deeply with the use of data to redesign experience
Dec 112:25
Conference pass

What do you see as the future for airline business models and how can smaller players effectively compete with the existing major players?

Keynotes
  • What do you see as the future for airline business models and how can smaller players effectively compete with the existing major players?
  • How is Breeze planning to attract millennial and Gen Z consumers as its core customer base?
  • What shape will the competitive landscape in the US market be in following the devastation of the pandemic and emergence of new carriers?
  • Differentiating your airline through digital – What are the essential components of a super app for a new low-cost carrier?
Interviewee: David Neeleman, Founder, JetBlue, Azul & "Breeze”, Breeze Airways
Interviewer: Guy Johnson, News Anchor, Journalist And Aviation Enthusiast, Bloomberg
Keynote Theatre
Dec 112:25
Conference pass

Why airlines have had had to completely reconsider everything they do in IT and focus on digitization and cloud for survival?

Aviation IT
  • Maintaining a fine balance in increasing digital support for the business by streamlining the central IT function to be more end-to-end?
  • Why agility and cloud were essential for survival and what does the future hold when it comes to fully utilising cloud and devops within an airline?
  • How behavioural customer changes due to the pandemic could drive new technology and create new business opportunities?
Henry Harteveldt, President, Atmosphere Research Group
Dec 112:40
Conference pass

CIO Panel: Accelerating digital strategies as a real game changer during Covid – are we in a good position now to take full advantage of cloud and the latest technologies emerging?

Aviation IT
  • What will be your digital priorities for the years ahead and will long term IT transformations be less of a focus in the years to come?
  • How do you balance the lack of capital expenditure with the extra layer of complexity we now face due to travel restrictions and interoperability issues?
  • In what way can we cater for the increase in passenger expectations based on their enhanced digital experiences from other industries during the pandemic?
  • What will future collaboration models look like and how will you balance this with a requirement for more sustainable solutions?
Moderator: Henry Harteveldt, President, Atmosphere Research Group
Julio Toro, CIO, Copa Airlines
Stuart Birrell, Chief Data and Information Officer, easyJet
Ash Jokhoo, Chief Data and Information Officer, Virgin Atlantic Airways
Lynette Dujohn, VP Innovation and Chief Information Officer, Vancouver Airport Authority
Dee Waddell, Global Managing Director, Travel And Transportation, IBM
Dec 112:40
Conference pass

Fintech Takes Flight: How Airlines can offer Fintech ancillaries that drive revenue AND convert more shoppers into travelers

Aviation Loyalty
  • Modernizing the travel experience with fintech
  • Ancillaries need to do more than just drive revenue
  • How Hopper Cloud is bringing fintech to the industry
Dec 112:40
Conference pass

Keynote Address: Our Pathways to Carbon Neutrality

Green Aviation Summit
  • SITA expects to announce it has been certified Carbon Neutral under the CarbonNeutral® Protocol.
  • SITA now wishes to expand its focus to its full value chain and see how it can help its customers and the industry meet the ATI carbon ambitions.
  • SITA has the potential to support the industry to decarbonize aircraft operations on the ground and in the air.
Dec 112:40
Conference pass

Personalizing the customer journey in a post pandemic world.

Aviation Marketing
The pandemic is showing us how important it is to make an individual connection and personalize the experience with real-time actions that shows empathy when needed, or in-the-moment offers when the timing is right and the customer is in market to buy.How do you build both loyalty and revenue with real-time AI? By making it customer centric - not company centric. At the travelers exact moment of need, it is our job to be present with the content, expert, recommendation, answer, or product relevant to the customer in any and all of the channels a customer might choose
Dec 112:55
Conference pass

CX Panel: Why delivering the digital customer experience is more important now even more than it has been ever before?

Air Experience
  • Where are the new areas of customer friction or struggle across the digital and mobile experience?
  • How does the current aviation CX model react to the realities of today?
  • 2020-2021 allowed us to offer more flexibility than we could have ever imagined – will that flexibility remain in place as re-emerge as an industry?
  • How will end-to-end partnerships develop in areas such as mobility, loyalty, retail and payments to help boost the customer experience across the whole journey?
Dec 112:55
Conference pass

Keynote Panel: How will sustainability help shape the ‘new normal’ in the aviation industry?

Green Aviation Summit
  • What are we doing to reduce aviation’s environmental impact drastically enough to reach the industry’s long-term goal of halving net CO2 emissions by 2050?
  • How can we create an ecosystem far beyond the aviation sector that can help the world meet its stated climate goals?
  • As sustainable aviation fuels emerge as the most promising path to decarbonization what are the policy and mandates that can help drive up scale?
  • What can we do to promote our efforts to the world and ensure that the average passenger and wider community feel the progression?
  • How do we fund all of this in recovery mode?
Tony Douglas, Group CEO, Etihad Aviation Group
Annette Mann, Head of Coroporate Responsibility, Lufthansa Group
Dec 112:55
Conference pass

Keynote Panel: What are the challenges of reinventing and reinvigorating business models and how will the initial lack of business travel impact global markets?

Keynotes
  • How has the pandemic changed consumer behaviour and what fundamental shifts has your airline trended in recent months?
  • As the rise in leisure trips outpaces the recovery of business travel how can airlines boost yields to mitigate the loss of a significant amount of this segment of travellers?
  • How have industry economics shifted over the last 2 years and how do you adapt your networks to ensure future profitability as the industry scales back up?
  • What is the future of airline partnerships, JV’s and alliances as re-emerge into 2022?
  • As digitalisation and automation become even more essential where are airline CEOs planning to invest?
Johan Lundgren, Chief Executive Officer, easyJet
Martin Gauss, Chief Executive Officer, air Baltic
David Neeleman, Founder, JetBlue, Azul & "Breeze”, Breeze Airways
Shai Weiss, Chief Executive Officer, Virgin Atlantic Airways
József Váradi, Chief Executive Officer, Wizz Air
Dec 112:55
Conference pass

Panel: How can airlines keep up with the power shift towards customers, and offer more flexibility to give that Uber experience?

Aviation Payments
  • During the pandemic the payments ecosystem went in reverse, how do we successfully scale back up again?
  • How can we manage this new level of complexity and do payments teams still have the knowledge base to keep up with the new normal?
  • With the introduction of NDC how are airlines coping with this new hybrid model that has shifted more of the risk towards the airline?
  • How can you balance new models and ways of paying such as BNPL, PWYF and P2P with existing booking flows?
  • Where are the opportunities in payments once you build more of a retailer mentality and how can we take more of an advantage of mobile payments for ancillaries?
  • Are customer experience teams now starting to see opportunities from a payment point of view?
Frank Gubba, Product Manager Loyalty and Payments, Icelandair
Chiara Quaia, Vice President, Market Development Travel, Mastercard
Thomas Lindner, Senior Director IT Distribution, Payment and Order Management, Lufthansa
Paul Van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Dec 112:55
Conference pass

Panel: How can airlines tranform themselves into more lifestyle oriented programs with a wider range of non-air earn and burn opportunities?

Aviation Loyalty
  • How can we crack the elusive millenial and Gen Z segment and what drives loyalty in these segments?
  • Understanding how we can rethink coalition loyalty and what is the future of end-to-end loyalty?
  • How can we create a supply chain and partnership ecosystem that has the ability to react more frequently by delivering dynamic loyalty models that better suit todays customers?
  • What doe the increase in sustainability awareness from passengers mean for our loyalty offering and how do we balance sustainability with loyalty?
Dec 112:55
Conference pass

Panel: What impact has the pandemic had on airline brand damage, investment, data and how can we effectively rebuild across all of our marketing touchpoints?

Aviation Marketing
  • As passenger behaviors have changed how can we redefine our marketing efforts to match the new normal?
  • How are you making the case for investment in digital and new tech with your CEOs and how much or a priority within the airline is marketing right now?
  • In what way has the pandemic impacted search behavior and the way that we use different data sources as leading indicators of travel to spot trends?
  • How can airline marketeers effectively communicate sustainability strategies to infrequent and frequent flyers to help build eco loyalty?
Annabelle Cordelli, Vice President Of Marketing, Virgin Atlantic Airways
Dec 112:55
Conference pass

Panel: What is the scope of challenge faced by aviation as we rapidly retrain models to save costs and drive operational efficiencies?

AI VIATION
  • Where are the key areas we need to focus on to obtain the most value from new AI/ML models and can we do it successfully at scale?
  • How can we make predictive maintenance a key part of our operational excellence strategies and will airlines and other stakeholders collaborate with each other on this front?
  • Does the pandemic offer us an opportunity to completely turn AI on its head and use it in a fundamentally different way to what we have done in the past?
  • Sustainability is a huge focus for everybody in the industry but how can AI/Data applications help us reach industry targets?
Dec 114:20
Conference pass

How is the heavily hit Turkish aviation industry approaching recovery as we get to 2022?

World Low Cost Airlines Congress
  • What are Pegasus doing to differentiate themselves through innovation?
  • Understanding the impact of Pegasus’ change initiatives and what are the future growth prospects and outlook as we head into the new year
Interviewee: Mehmet T. Nane, Chief Executive Officer, Pegasus Airlines
Interviewer: John Strickland, Director, JLS Consulting
Dec 114:40
Conference pass

Creating Tomorrow’s Touchless Airport Experience

Air Experience
  • How American Airlines leveraged the global pandemic to accelerate touchless tech
  • Insights from introducing touchless waypoints for bag drop, lounge entry and boarding
  • Next steps for imagining the future of airport transit
Dec 114:40
Conference pass

How does American Airlines plan to offer enhanced travel retailing to help drive recovery?

Aviation IT
  • Beginning a new chapter of engagement with our customers, what is the future for self-service and self-choice?
  • What are the critical post-booking capabilities that can enable the right content at the right time for our customers?
  • Integrating NDC-enabled content into the travel agency ecosystem
Interviewee: Alison Taylor, Chief Customer Officer, American Airlines
Interviewer: Henry Harteveldt, President, Atmosphere Research Group
Dec 114:40
Conference pass

How Emirates Skywards are transforming from an FFP to a loyalty business using digital, data, optimization and an expansive partnership ecosystem?

Aviation Loyalty
  • What role has loyalty played in the recovery and how has Emirates stayed engaged with customers throughout Covid?
  • Expanding partnerships at scale to remain relevant across a diverse international member base
  • Effectively digitally transforming your loyalty program and using data to understand every interaction and pushing the right offer at the right time
  • Introducing elements of democratisation and allowing members to understand the value of their rewards
  • Understanding how Emirates are using personalization to stretch top tier customers and allow them to unlock additional benefits
Dec 114:40
Conference pass

How Southwest are creating a competitive advantage using AI, ML and Data Science

AI VIATION
  • Adopting a more digitally focused data science business model that creates a competitive advantage
  • Embedding data science across the business and adding the talent that has the correct data, tech and tools
  • Progressing from a warehouse centric organization to becoming more of a data lake centric business
Dec 114:40
Conference pass

The digital side of sustainability: Why sustainability is not only about “being green”?

Green Aviation Summit
  • Understanding more about the relationship between conscious travel decisions and sustainability
  • Why do the digital aspects of sustainability remain untouched in the travel sphere?
  • How has COVID changed traveller behaviour and made them want more sustainable options?
  • What are the technical solutions with potential to help the industry become more sustainable from a digital perspective?
Dec 114:40
Conference pass

What are the new payment technologies that you can leverage when rescaling and rebuilding

Aviation Payments
  • Understanding the role of payments within NDC and One Order distribution standards?
  • How can you integrate more ancillaries into the payment and booking process?
  • Offering payments at more touchpoints that are natural to passengers?
  • How can loyalty and payments further align for a win-win to the airline and the passengers?
Thomas Lindner, Senior Director IT Distribution, Payment and Order Management, Lufthansa
Dec 114:40
Conference pass

Why and How airports should start to think like tech companies? And why Now?

Airport T.EX Stream A
airports
  • Imagine an airport 10 years from now… and think how all airport functions (Ops, Safety, Security, Commercial, Asset Management) will be executed by then… tech and data will be at the core of all these primary activities..
  • That means tech and data will be a key differentiator for airports in the years to come…
  • Which requires a different approach to your IT & Data investments, capabilities and foundations…
o Especially post Covid: build back better with a strong focus on IT & Data!
  • This will impact your organisation as well; consider resetting your organisation with business platforms and a more robust, resilient and flexible tech and data foundation
Sjoerd Blum, Chief Information Officer, Royal Schiphol Group
Dec 114:55
Conference pass

Case Study: How ultra-accurate forecasting is transforming airline decision making. Outline:

AI VIATION
  • Learn how advanced AI technology is enabling trustworthy revenue and load forecasting
  • See how airlines are gaining advantage through confident decision-making months ahead of their competition
Dec 114:55
Conference pass

Fireside Chat: The opportunities with BNPL in the airline industry

Aviation Payments
  • How can airlines balance the rollout of NDC with the increased risk that comes with it at a time of limited resource?
  • Understanding how we can adapt AI/ML models to keep up with fraud and identity theft issues?
  • As loyalty programs have evolved and increased their partnerships throughout the pandemic what kind of security concerns has this raised?
  • What can we do to combat fraudulent vaccine passports as new systems are open to abuse?
Dec 114:55
Conference pass

Flyr – Building a digital-first airline for the future from the ground up

Air Experience
  • Creating a purely digital customer experience for flexible, hassle-free travel
  • Going from ideation to flight operations in less than six months
Dec 114:55
Conference pass

Market and customer insights are the key to driving recovery

World Low Cost Airlines Congress
CarTrawler’s Chief Commercial Officer Aileen McCormack speaks to World Aviation Festival about the importance of using insights to drive recovery. CarTrawler’s unique view of the global travel industry provides unrivalled data insights which have been used to prepare themselves and their partners for the return of travel and the approaching pent up demand.
Dec 114:55
Conference pass

Sustainable Aviation Fuel and its Impact

Green Aviation Summit
  • Aviation passengers are looking for tangible solutions to make flying more sustainable
  • The climate effect of C02 and non-CO2 emissions will only grow
  • Sustainable Aviation Fuel (SAF) is a today solution. Find out the potential of SAF
Dec 115:10
Conference pass

Air France Case Study: Revamping the entire Flying Blue digital experience

Aviation Loyalty
  • Making loyalty less transactional and more personalized by using the right digital tools at the right time
  • Keeping flyers engaged by working with non-travel product suppliers
  • Moving from FFP to becoming a lifestyle program supported by a strong digital experience
Dec 115:10
Conference pass

Driving innovation by using digital coins to facilitate B2B payments

Aviation Payments
  • Using digital currencies to streamline settlement across the travel industry
  • Building smarter payments for our customers
Dec 115:10
Conference pass

Is the marriage between technology and human interaction a stable one?

Air Experience
  • Contactless and touchless appear to be the new normal in travel. Are they a temporary trend or a lasting change? Why is that so?
  • Why is contactless a better alternative? Is there a point where customers begin to say that we've gone too far?
  • What would a happy marriage between technology and human interaction look like?
  • Can we satisfy both the needs of the digital natives who prefer contactless as well as customers who prefer to be serviced by human agents?
Akira Mitsumasu, Vice President, Global Marketing, Japan Airlines
Dec 115:10
Conference pass

Keynote Airport CIO Panel: Going from bricks to clicks by embracing and accelerating digital strategies

Airport T.EX Stream A
airports
  • What can we do to create smarter airports by embracing contactless, predictive tools, passenger flow data and sustainability?
  • How has the pandemic impacted our goal of establishing globally interoperable, technology agnostic solutions that cover the end-to-end traveller journey?
  • At a time of low appetite for investment how are CIOs prioritising the uptake of new technologies that support digitalisation and sustainability?
  • How are airport CIOs thinking about new ways of using technology to engage with travellers?
  • Has the pandemic strengthened the case for more open data and will we see more examples of collaboration as we re-emerge in 2022?
  • How is the adoption of cloud technology enabling airports to optimize operations and bring the passenger experience to another level?
  • Rebuilding from the inside out – How can we throw away legacy baggage and stop just layering on systems to antiquated infrastructure?
Maurice Jenkins, CIO, Miami Dade County, Aviation Department
Sjoerd Blum, Chief Information Officer, Royal Schiphol Group
Dec 115:10
Conference pass

Reset, Reassess, Recovery: Accelerating the Next Phase of Airline Retailing

World Low Cost Airlines Congress
  • How can airlines create a steeper recovery and set up a sustainable future?
  • Leaders need to be steadfast in their ability to: reduce costs, drive revenue growth, and build an exceptional customer experience.
  • Transformation starts with revisiting the airline retailing path and connecting RM, Distribution, Offer Management, and Digital Retail
Dec 115:10
Conference pass

Unlocking B2B incremental revenue through dynamic commissions, analytics and forecasting.

Aviation IT
  • How Airlines and Travel Suppliers are leaving millions on the table due to current commission and incentive management processes.
  • The voice of Agencies: what changed and what do they need from suppliers to drive more bookings.
  • How to avoid the cookie cutter game plan and create a personalized Agency loyalty strategy through targeted data.
Dec 115:25
Conference pass

Data & Sustainability Panel: How do we achieve ambitious industry sustainability targets and what role can (sharing) our data play in this?

Green Aviation Summit
  • How can airlines and airports advance the use of data-driven insights and AI to reduce carbon footprints and shape future strategies?
  • What is the future of collaboration between airlines, airports, manufacturers, ATC and regulatory authorities in our collective goal of protecting the environment?
  • How do we get to a point of intelligent, continuous and self-optimising automation to help drive efficiencies and the overall sustainability agenda?
  • In what more intelligent ways can we adopt machine learning and AI powered automation to drive sustainability by better managing congestion and fossil fuel utilisation?
Sjoerd Blum, Chief Information Officer, Royal Schiphol Group
Glenn Morgan, Head Of Digital Business Transformation, International Airlines Group
Dec 115:25
Conference pass

Data Science Panel: How can airlines find new data sources to create a more complete single view of operations and support real time and agile decision making?

AI VIATION
  • Has the pandemic enforced a more data driven way of reacting and what new data sources can we farm to help predict the future during times of uncertainty?
  • What are the challenges of scaling data and getting through the noise to gain actionable insights?
  • How have you used the pandemic to refine your data strategies and push this out across the business on both the operational and commercial sides?
  • In what way can data science help when it comes to disruption management and irregular operations, especially when real time and predictive intelligence technologies are getting smarter?
Dec 115:25
Conference pass

Distribution Panel: How has the distribution and retailing landscape changed and what have been the implications for the relationships between airlines, OTAs, GDSs and Agents?

Aviation IT
  • Shifting from the traditional direct/indirect discussions to focus more on a digital vs legacy approach, is NDC starting to blur the lines?
  • Have we adapted enough to compete with new digital shopping norms?
  • How much flexibility can we continue to offer as passengers demand reassurance and digital agility?
  • As NDC rises in maturity what is the potential and investment appetite for further initiatives such as One Order as we emerge from this crisis?
  • Where should we be prioritising investment when it comes to end-to-end retailing capabilities, data and digital experiences?
  • How have relationships between airlines and third parties evolved during the last year and what new types of partners and platforms can we expect to see emerge in 2022?
Mike Barrera, Chief Product Officer, Radixx International
Alison Taylor, Chief Customer Officer, American Airlines
Dec 115:25
Conference pass

How Turkish Airlines are approaching a more seamless and touch free journey with biometrics and health wallets?

Air Experience
  • What are the new requirements from our passengers and how can you elevate the journey experience with personalized add-on services
  • How is the technology informing the new touch free experience?
  • What are the future technologies to adopt as we head in to 2022?
Dec 115:25
Conference pass

Panel: As we re-emerge in 2022 how can airlines keep up with all of the innovation in fraud and position themselves to be ready for the next threat?

Aviation Payments
  • How can airlines balance the rollout of NDC with the increased risk that comes with it at a time of limited resource?
  • Understanding how we can adapt AI/ML models to keep up with fraud and identity theft issues?
  • As loyalty programs have evolved and increased their partnerships throughout the pandemic what kind of security concerns has this raised?
  • What can we do to combat fraudulent vaccine passports as new systems are open to abuse?
Dec 115:25
Conference pass

Panel: What is the future of end-to-end digital loyalty?

Aviation Loyalty
  • How can we effectively link loyalty programs together with non-airline brands so you can deliver enhanced offers and interact with both programs at once?
  • What is the future of digital journey, gamification and customer engagement to enhance customer loyalty?
  • How can AI and data science help us understand every interaction and personalise more effectively?
  • Communicating is key but how are airlines experimenting with diferent ways to reach passengers through channels such as chatapps?
Dec 115:25
Conference pass

RM, continuous pricing and Demand Forecasting Panel Discussion: Rebuilding and adapting forecasting models with different inputs and future strategies to ensure that we capture demand?

World Low Cost Airlines Congress
  • What kinds of new tactics will airlines be using that are much more sustainable, even in times of uncertainty?
  • How has the pandemic advanced continuous pricing and in what way will it change the highly competitive airline pricing landscape?
  • What new digital tools and types of automation will aid airline commercial teams as we scale our industry back up?
  • Is the current state of the business travel market an opportunity for low cost carriers and will we see more products emerging that cater towards low-cost business travel?
  • New digital retail technologies like NDC are allowing airlines to take back control of the offer - what does Total Offer Management mean to you?
Moderator: Sinead Finn, Founder, Affinnity Ltd
Carolyn Prowse, Chief Commercial Officer, Volaris
Bryan Porter, Head of Commercial - EMEA, Accelya Group
Achim Tyler, Vice President of Global Sales, Infare Solutions
Sophie Dekkers, CCO, easyJet
Dec 115:40
Conference pass

Panel: How touchless technology is redefining the customer experience beyond the pandemic?

Air Experience
  • Going from high touch to low touch – How are airlines and airports rethinking digital and physical interactions throughout the whole journey?
  • How do we continue to differentiate in a touchless environment?
  • What innovations have been driven by the pandemic response and which new digital products and services can we expect to further evolve as we continue to rebuild?
  • Understanding how you marry together touchless and personalisation across all of your channels
Abhi Chacko, Director of Innovation, Gatwick Airport
Akira Mitsumasu, Vice President, Global Marketing, Japan Airlines
Dec 116:00
Conference pass

Start-up Pitches

Keynotes
We invite 5 of the very best industry start-ups to join us and deliver a 3 minute pitch on why their technology is going to revolutionise the aviation industry. The final 5 companies will be announced at -4 weeks from the Festival.
Dec 116:20
Conference pass

Innovation Panel: How have the relationships with start-ups changed since the pandemic and are we seeing a positive mindset shift or is the silo’d mentality still the main barrier?

Keynotes
  • Have we seen a more welcoming industry approach to new companies throughout the pandemic?
  • How has the lack of capital impacted the industry’ ability to attract new companies into the aviation and travel space?
  • Who are the latest start-ups emerging to help aviation with emerging trends such as sustainability, mobility, subscriptions models and retailing?
  • What are the challenges of gettting people within airlines and airports to adopt new ideas rather being too insular?
  • How is the industry now balancing the risks and the opportunities of working with new and emerging companies?
Miri Danai, Chief Executive Officer, Cockpit Innovation Hub
Dupsy Abiola, Head Of Global Innovation, I.A.G.
Keynote Theatre
Dec 117:15
Conference pass

Closing keynote panel: How will digitalisation, data and analytics, AI/ machine learning and touchless tech help reinvent and reinvigorate the industry throughout what is expected to be a long period

Keynotes
  • In what way can we better use existing data while incorporating new third-party information to handle highly complex operations and deliver a high-touch personalised passenger experience?
  • How do you align your overall digital strategy with the need for a smoother touchless experience to stimulate travel, boost passenger experience and enhance yields?
  • What areas of dramatic innovation are needed in a historically risk averse industry?
  • How has the pandemic improved the advancement of machine learning to develop multiple scenarios and come up with more relevant recommendations?
  • Has COVID changed traveller behaviours and how do we cater for passengers who want more sustainable options?
  • How is the industry applying machine learning to new demand forecasting signals?
Moderator: Kevin May, Editor In Chief, Phocuswire
Frank Meyer, CDO, Etihad Aviation Group
Keynote Theatre
Dec 118:00
Conference pass

Evening reception hosted by CarTrawler

Keynotes
The biggest party in aviation is back! Please note that this year due to covid restrictions this event will be invite only. Please make sure that you are pre-registered before attending.

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Dec 208:25
Conference pass

Keynote Interview: How Ryanair plan to bounce back stronger in 2022

Keynotes
Interviewee: Eddie Wilson, CEO, Ryanair DAC
Dec 208:40
Conference pass

Keynote Address: Why the post-pandemic customer journey needs to focus on digitalization and sustainability

Keynotes
  • How accelerating digital at Lufthansa will become a gamechanger as the industry begins its steady climb towards recovery?
  • What innovative technologies are Lufthansa adopting to build back sustainably and how will further partnerships emerge as the industry aims to reach key milestones?
  • How can we overcome the main challenges associated with creating a more seamless journey by driving and accelerating the latest automation and biometrics initiatives?
  • Understanding how we can handle new passenger expectations after they have had 2 years of new adoption and interactions with highly personalized and automated non-aviation tech brands?
Dec 209:00
Conference pass

Plotting your path to profitability - Take control of the offer by putting flexible retail solutions at the heart if your distribution strategy.

Keynotes
  • What capabilities do I need to deliver a Complete Retailing?
  • How do I achieve agile merchandising through dynamic offers?
  • How do I unlock the power of my data?
  • How do I achieve the broadest possible reach for my offers?
Bryan Porter, Head of Commercial - EMEA, Accelya Group
Dec 209:15
Conference pass

Keynote Interview: Digital transformation beyond Covid-19 and the future of travel consumption

Keynotes
  • Developing covid compliant technology that enables interoperability in the travel industry
  • How are Trip.com expanding their product offerings to cater for a global market?
  • Where do you see the future advances in automation, superapps and machine learning?
Interviewee: Jane Jie Sun, Chief Executive Officer And Director, Trip.com
Dec 209:30
Conference pass

How can airlines regain trust, loyalty and revenue streams by truly taking control of the digital customer journey?

Keynotes
  • Understanding why airlines need to move away from their traditional ancillary generation structure to a full omnichannel engagement and digital commerce model?
  • Gaining back control of the passenger journey and keeping up with the basic consumer needs we are all now accustomed to post pandemic
  • Integrating seamlessly with e-commerce and using better tech that already exists today
Kian Gould, Omnevo, Omnevo
Dec 209:45
Conference pass

Keynote CEO Panel: How can the global travel industry recover sustainably while delivering better passenger experiences through the use of data, innovative partnerships and digital tech?

Keynotes
  • Since the initial recovery what kinds of new passenger trends have we seen in terms of pricing, experience and expectations?
  • How are we rethinking sustainability in terms of our customer offering?
  • After over a year of downturn how can travel become a leader in a new era of high-touch decision making, greater operational/customer awareness and flexibility to change due to current market requirements?
  • What is the future of forecasting as the use of alternative data has risen in the past year?
  • How have we had to relearn travellers needs to make sure that we bring in the right technology and reduce existing (and new) pain points for customers?
Eddie Wilson, CEO, Ryanair DAC
Jane Jie Sun, Chief Executive Officer And Director, Trip.com
Dec 210:30
Conference pass

How is Heathrow evolving and implementing new technologies to help improve operations, generate more non-aero revenue and deliver a more seamless passenger experience?

Keynotes
airports
  • What is the challenge of the increasing adoption of touchless technologies and biometrics?
  • Where are the major pinch points in the airport since the recovery earlier this year?
  • How does Heathrow approach sustainability as part of your net-zero aviation roadmap?
Interviewee: John Holland Kaye, Chief Executive Officer, Heathrow Airport Ltd
Dec 210:45
Conference pass

What will be the challenges of establishing a globally interoperable, technology agnostic, biometric-enabled solution for end-to-end travel?

Keynotes
airports
  • Has public and private sector collaboration increased since the pandemic and how close are we to establishing global standards and frameworks?
  • Understanding the challenges of creating a successful ecosystem of solutions that are interoperable across governments and private stakeholders
  • Looking towards the future potential of biometrics and passenger benefits throughout the journey beyond just security and check-in.
Interviewee: Gloria Guevara Manzo, Chief Executive Officer And President, World Travel and Tourism Council
Dec 211:00
Conference pass

How Schiphol see an opportunity for a controlled recovery with a strong focus on sustainability?

Keynotes
airports
  • Looking at how automation and innovation are playing a role in enabling a quicker recovery?
  • How Schiphol is utilizing CT scanners to allow passengers to leave electronics and liquids in their carry-on bags
Interviewee: Dick Benschop, President And Chief Executive Officer, Royal Schiphol Group
Dec 211:15
Conference pass

Why LAWA is investing in digitalization and time saving technology to bring more dimensions to the experience?

Keynotes
airports
  • Reimagining LA International Airport with new modern passenger experiences that are built on a framework of advanced technology
  • Offering your guests a digital first streamlined service from the time they enter the airport until they depart at the gate (The LAX digital marketplace)
Dec 211:30
Conference pass

How are global airport operators like Vinci ramping up sustainability efforts as part of their global environmental strategy?

Keynotes
airports
  • Understanding how Vinci Airports are implementing new biometric enabled digital travel assistants?
  • Implementing personalized services and experience in partnership with airlines and retailers at the airport
Dec 211:30
Conference pass

How do we plan our networks and operate a revenue management and customer insight business with a much shorter and data driven way of reacting?

Aviation IT
  • What new data points are needed to effectively forecast and predict in such an uncertain future?
  • Using sentiment analysis to understand trends and get through the noise to be able to deliver actionable insights
  • Understanding which systems are critical in the post covid era and when is it a good time for an overhaul?
Xavier Lagardere, VP and Group Head of Data and Transformation Strategy, Lufthansa Group
Dec 211:30
Conference pass

Predictive modelling and analytics at ADP: How do you adapt your models to answer new operational demands?

AI VIATION
  • Learning to do things differently and collecting new data sources so we can be agile and more predictive
  • Closing the gap between new models and traditional models to get the best results
  • Empowering your ground operations by giving them the most effective data analytics tools and services
Dec 211:30
Conference pass

Regaining passenger trust and building confidence at scale

Aviation Marketing
  • Launching new tools and features to deliver real time customer information and enable self-service through C-19travel wallets
  • Having the agility to move quickly and adapt your promotions as uncertainty increased
  • Utilizing the mobile app to promote trust and re-build confidence in travel
Dara Brady, Director of Marketing and Digital, Ryanair Limited
Dec 211:30
Conference pass

The future of airline retailing post pandemic

Air Retail
  • How airlines are expanding merchandising through their digital platforms to optimize product suites?
  • Does the whole retail model need wholesale change to work effectively?
  • Is there a re
Karl Sandlund, EVP Commercial, SAS Scandinavian Airlines
Dec 211:30
Conference pass

The future of biometrics, automation and seamless travel in the new normal?

Airport T.EX Stream A
airports
  • How can you Integrate covid testing with biometrics to offer passengers a more seamless experience as we begin to restart travel?
  • What are the future challenges of the new entry-exit system and how can we streamline these processes?
  • How have passenger expectations changed and what are the levels of automation required in the new nnotepadormal?
  • What does the ideal future seamless biometrically enabled experience look like
Emiliano Sorrenti, CIO, A.D.R.
Dec 211:45
Conference pass

Airline Case Study: Driving $20M+ in incremental revenue while also making guests and front-line staff happier

Air Retail
  • Overbooking, when done wrong, is costly for airlines, disruptive for front line staff, and maddening for guests
  • How to turn a traditionally negative experience into one their guests and front line staff appreciated
  • The key – a modern Post-Booking RM system which will become core infrastructure for all airlines globally within 5 years
Kevin Ger, Chief Commercial Officer, Volantio
Dec 211:45
Conference pass

Case study: The benefits of AI and Automation in the airline industry

Aviation Marketing
    how airlines and airports use chatbots to:
  • Deliver personalized customer experience at scale
  • Achieve higher profitability as we emerge from the pandemic
  • Improve internal adoption of digital transformation technology
Guillaume Laporte, Chief Executive Officer, Mindsay
Erika Moore, VP Travel Solutions, Sabre
Dec 211:45
Conference pass

Fireside Chat: Enhancing touchpoints with biometrics, payments and other technologies – how to enable passengers to self-manage their journey safe and efficient – case studies from various airport ini

Keynotes
airports
Dec 211:45
Conference pass

How ultra-accurate forecasting is transforming airline decision making.

Aviation IT
  • Learn how advanced AI technology is enabling trustworthy revenue and load forecasting
  • See how airlines are gaining advantage through confident decision-making months ahead of their competition
Dec 212:00
Conference pass

Biometrics and automation Panel: How will advances in digital identity and automation tech help us leverage seamless/touchless experiences that can ultimately enable a speedier recovery?

Airport T.EX Stream A
airports
  • Overcoming the data and privacy issue – Is this the number 1 barrier to achieving seamless travel and if so, how do we overcome it?
  • How far away are we from the implementation of self-sovereign identity for air travel?
  • Following the pandemic what is the new level of automation expected at the airport and how can we cope with higher passenger numbers and more complexity layered on?
  • How close are we to creating an effective ecosystem that incorporates all stakeholders or will this be solved by a big tech company taking over the end-to-end experience?
  • What kinds of opportunities beyond security could the future of biometrics hold and what are the challenges of integrating digital wallets in to the mix?
Arun Vemury, Director, Biometric And Identity Technology Center, U.S. Department of Homeland Security
Emiliano Sorrenti, CIO, A.D.R.
Suhail Kadri, SVP Technology & Innovation, Information Technology, Hamad International Airport
Dec 212:00
Conference pass

Digital Marketing Panel: Using personalization, omni-channel and super apps to regain passenger trust and stimulate travel?

Aviation Marketing
  • How has the pandemic sped up that inherent need for omni-channel so that customers can manage their experience across all of our channels?
  • How does personsalisation create differentiation in your experience that can actually drive enhanced brand affinity and love?
  • Is it possible to develop a feature rich app with excellent UX without necessarily launching a super app?
  • How can you empower passengers to take better accountability for managing their own experiences and journey?
  • What are the best elements from industries such as retail that we can leverage back in to the travel industry?
  • How can airline marketeers further influence direct bookings?
Dara Brady, Director of Marketing and Digital, Ryanair Limited
Dec 212:00
Conference pass

How is Inflight connectivity is shaping service delivery in a post COVID world?

IFEC
  • Developing a new IFC ecosystem that can drive ancillary revenue and reduce operational costs for airlines
  • Understanding how a new business model and innovation between mobile operators and airlines can help monetise the IFC market
  • How can airlines leverage from mobile operators to stimulate usage, increase service adoption and generate new revenue?
Philippe Combe, Portfolio Manager Mobile ONAIR, SITA FOR AIRCRAFT
Dec 212:00
Conference pass

Keynote Airport CEO Panel: How can airports adapt their services and experiences to recover quickly and match the evolving needs of returning passengers?

Keynotes
airports
  • As we begin 2022 what technology trends are we seeing increase or emerge to help enable a smoother recovery?
  • How much airport expansion can we expect to see as we head into 2022?
  • Since the pandemic has the relationship between airlines and airports improved, and if so do you believe this trend will continue?
  • In what way will airports need to become more agile to handle rapid increases and sudden decreases in traffic?
  • What have we learned in the last year to help aid in managing future disruptions?
  • How will digitalization combined with sustainability be key to ensuring a strong roadmap for recovery?
Dick Benschop, President And Chief Executive Officer, Royal Schiphol Group
Gloria Guevara Manzo, Chief Executive Officer And President, World Travel and Tourism Council
Dec 212:00
Conference pass

Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

Air Retail
  • As business recovery is likely to be uneven and based on location how do we restart successfully while also take retailing to the next level?
  • Has the pandemic given you an opportunity to rethink what retailing means to your airline?
  • Where are the opportunities to enable more self-service through mobile and do we rely too much on pushing offers at the booking stage?
  • As the need for real-time information, personalized offers and seamless transactions grow how can we move airline retailing into the future so we are closer to our customers?
  • What is next beyond NDC and how will airlines mature as retailers as we head in to 2022?
Esamatti Vuolle, Head of Digital commerce, Finnair
Guliz Ozturk, Chief Commercial Officer, Pegasus Airlines
Dec 212:00
Conference pass

Panel: How data analytics, effective workforce management and machine learning can unlock new value and help us deliver operational excellence?

AI VIATION
  • What lessons have we learnt throughout the pandemic that has enabled a better a use of data and insights to help unlock new types of value?
  • How is the use of cloud evolving in the aviation industry to overcome traditional day-to-day operational issues and what new applications can we expect in the near future?
  • How predictive can we get to help our employees handle irregular operations?
  • What are airlines and airports doing to use data and AI to improve their sustainability efforts?
  • What will be key in 2022 to driving efficiencies and reducing costs?
Isabelle Droll, Chief Information Officer, TUI Aviation
Uschi Schulte-Sasse, SVP Aviation, INFORM GmbH
Estelle Hollingsworth, Chief People Officer, Virgin Atlantic Airways
Dec 212:00
Conference pass

Rethinking customer engagement panel: How should we be preparing data, digital products and services to help rebuild aviation?

Aviation IT
  • What are the challenges of balancing customer experience and pricing as models continue to adapt and evolve?
  • How can we offer better disruption management products and tools to our passenger that can offer automation, self-service and a better overall experience when things go wrong?
  • As profitability returns will we see an overhaul of the customer journey and airlines going heavy on new products and personalization?
  • How can we adapt models and move quickly across all departments and divisions to capture demand and deliver enhanced end-to-end experiences?
  • What new third party partnerships can we expect to see when it comes to using data and personalization to improve digital customer experiences?
Xavier Lagardere, VP and Group Head of Data and Transformation Strategy, Lufthansa Group
Gabriela Baez, Vice President Digital Transformation, Aeroméxico
Dec 212:15
Conference pass

Connectivity and IFEC Panel: What will be the pandemic’s long-term impact on IFEC?

IFEC
  • How are airlines reevaluating their connectivity strategies and what new business models will emerge in 2022?
  • What are airlines doing to use connectivity to enable change within the organization from an operational and passenger experience perspective?
  • How will new passenger expectations and the need for more connectivity, digitalization and self-service influence an airlines connectivity strategy?
  • Understanding the future relationship between personal devices and IFEC – Where are the partnership and retail opportunities?
  • How are airlines using AI/ML to offer more personalized on board services, create new revenue streams and improve efficiencies in the cabin?
  • Why is IFC still not yet widespread amongst low cost airlines?
Dec 212:45
Conference pass

Plusgrade workshop: Transforming how your airline upsells cabin and seating experiences

Aviation Loyalty
In this deep dive session learn how to drive meaningful revenue growth for your airline, and deliver an incredible passenger experience, through the merchandising of unsold seats
Host: Emma Welfare, VP Growth, Plusgrade
Dec 214:00
Conference pass

Aeromexico Case study: How the pandemic has helped accelerate digital projects and enabled our customers to define their own journeys through self-service?

Air Experience
  • What are the challenges of shifting non digital users into a digital environment?
  • How self-service through digital channels can offer greater flexibility for your passengers?
  • Understanding how you predict traveller behaviours and personalise your service in such an uncertain time?
Gabriela Baez, Vice President Digital Transformation, Aeroméxico
Dec 214:00
Conference pass

Augmenting the physical airport experience with effective digital retailing tools

Airport T.EX Stream A
airports
  • Has the pandemic expedited some of the inherent hurdles of airport omni-channel retailing?
  • How do we help customers minimize contact, offer intuitive wayfinding and enhance the overall experience?
  • Harnessing the power of digital, innovation and data at Gatwick Airport
Dec 214:00
Conference pass

Creating content ecosystems without spending a fortune

IFEC
  • Obtaining unique content that stays intrinsically linked to your airlines brand
  • Delivering more relevant information and curated content to passengers
  • Leveraging your audience as content creators and improving SEO with in destination content
Dec 214:00
Conference pass

Delta case study: Successfully evolving our product offerings to meet changing customer expectations and preferences

Air Retail
  • The era of commoditized, one-size-fits-all travel is over. How do we meet the demand for differentiated experiences?
  • Using NDC to shift customer behaviour from higher-cost to lower-cost channels
  • Creating a standard that goes beyond the lowest fare
  • The future vision for storefront: Displaying full product lines and ancillary offerings in all channels
Jeff Lobl, Managing Director - Global Distribution, Delta Air Lines
Dec 214:00
Conference pass

How Air Serbia used the pandemic to develop their own booking engine based around personalization , eCommerce, payments and a superior user experience?

Aviation Payments
  • Reinventing the booking engine and adding better ways to connect with customers
  • Staying ahead of payment options in a highly digitalised wallet driven market
  • Outside of the box thinking in legacy airline environment
Dec 214:00
Conference pass

How can airports implement end-to-end seamless travel solutions to finally overcome traditional ecosystem, collaboration, data and privacy issues?

Airport T.EX Stream B
airports
  • What are the challenges of coordinating transport across the entire chain and making sure we have a seamless CX at each end?
  • How can we as an industry be more collaborative to avoid a big tech company or aggregator simply taking over the end-to-end journey?
  • What does a seamless travel experience look like in 2022?
Dec 214:00
Conference pass

Restarting and rebuilding with new predictive models that are agile, scalable and based on demand

AI VIATION
  • How can we introduce much needed flexibility in our operations and helping our industry to move away of legacy systems?
  • Creating a unified infrastructure approach with cloud tech underpinning each IT project to help reduce costs
  • Delivering automation and predictive intelligence at scale and in a way that empowers your workforce
Pascal Buchner, CIO, IATA
Dec 214:15
Conference pass

How airlines can develop Innovative Mobile NDC/NGS designs for retailing and merchandizing

Air Retail
  • What does an innovative design of NDC and NGS in a mobile booking platform look like?
  • How can you fully ptimize your ancillary merchandising and upsell capabilities?
  • Unique approaches to delivering a personalized user experience in a mobile environment
Dec 214:30
Conference pass

Advancing the adoption of data science/ML based decision making and digital transformation in the aviation industry

AI VIATION
  • Understanding how you can convince C-levels in the industry of the ROI potential in AI/ML efforts across the business?
  • Using Data, AI and Business Intelligence to eliminate pain points, optimize cost and maximise revenue
  • Developing data science/ML based decision making solutions
Dec 214:30
Conference pass

Case Study: How Luxair have achieved digital excellence throughout the crisis in payments, ancillaries and self-service?

Aviation Payments
  • Launching vouchers as a new form of payment and increasing flexibility for your passengers
  • How can you use digital retailing techniques to incentivize your customers to rebook and select other destinations?
  • Unbundling and reshuffling to offer new ancillary products, improving search and enhancing self-service options
Dec 214:30
Conference pass

How can airports and border control agencies limit the impact of EU-EES on border control personnel and travelers?

Airport T.EX Stream B
airports
  • What are EU countries doing to prepare for EU-EES and how differently does each country interpret these additional checks?
  • After a long and difficult pandemic is now the right time to implement another process into the airport journey?
  • What kinds of technologies and automated solutions can help process data and anticipate threats to save times at arrivals?
Dec 214:30
Conference pass

KLM Case Study : What have we learnt from the pandemic to help improve disruption management for the future?

Air Experience
  • Understanding the impact that the initial crisis had on our customer care teams
  • What are the digital tools you can use across all channels that help reassure passengers when things go wrong?
  • How can you empower third parties such as agents to work with you on customer experience and self-service for the overall good of the passenger?
  • Outlook for disruption management in 2022
Dec 214:30
Conference pass

Rethinking your commercial offering within your airport to maximise returns and fully optimize on your outlets

Airport T.EX Stream A
airports
  • Addressing the new retail reality in your airport
  • Using IoT technology to further understand passenger movements in the airport and apply this to your customers retail journey
  • Understanding new customer behaviors and passenger demographics to help your airport and outlets full capitalize on the resurgence in travel
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
Dec 214:45
Conference pass

Airport Retail Panel: How can airports go from bricks to clicks by accelerating digital retailing strategies as re-emerge from the industry’s largest ever crisis?

Airport T.EX Stream A
airports
  • Considering the devastation of the pandemic on revenues and cash flow where should airports begin to look for incremental revenue generation opportunities and cost saving?
  • As passengers of all ages are now fully accustomed to pre-order, pre-select and home delivery how do airports align themselves to provide the most convenient digital access to these products?
  • Have airline-airport collaborations become more common as a result of the pandemic and how can these translate into a strong commercial model?
  • What are the other areas of potential when it comes to the digitalization of non-aeronautical revenue?
Ricardo Cerri, Chief Technology Officer, Corporacion America Uruguay
Jean-François Lennon, VP Head of Strategic Sales & Global Partnerships, Vision-Box
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
Dec 214:45
Conference pass

Ancillary Panel: How have airlines had to adapt their ancillary offerings throughout the pandemic and what level of flexibility will remain as we head in to 2022?

Air Retail
  • How are airlines applying advanced analytics and AI/ML to be a step ahead and influence customer decisions?
  • What are the challenges of further blending the physical and digital experiences to help boost ancillaries?
  • Understanding how we can handle new passenger expectations after they have had 2 years of new adoption and interactions with highly personalized and automated non-aviation tech brands?
  • How can airlines profit from the emergence of the retailer subscription economy and could this help build year round loyalty?
  • Where are the new touchpoints and new areas of ancillary revenue streams?
  • How could the emergence of airline super apps influence future ancillary opportunities and business models?
Jeff Lobl, Managing Director - Global Distribution, Delta Air Lines
tom botts, CCO, Uplift
Conor O'Sullivan, Chief Product Officer, Datalex
Tanner Huysman, Director, Ancillary Products, Spirit Airlines
Dec 214:45
Conference pass

How can airlines, airport and airport retailers deliver contactless, digital and automated voucher solutions to passengers?

Air Experience
  • Understanding more about integrating a central platform that can issue vouchers in the live airport space
  • Offering passengers a variety of choice through compensation, promotions, entitlements and loyalty vouchers all on one platform
  • Hear about the latest case studies from 100+ airlines who have already implemented iCoupon across their networks
Dec 214:45
Conference pass

Panel: After the crisis how has the relationship with the acquirers changed and what does the future landscape look like?

Aviation Payments
  • After a hard hitting 2020-2021 how do acquirers view airlines and how will their portfolios change as we head into 2022?
  • What is the optimal acquirer strategy for an airline as we scale back up and industry uncertainty still remains?
  • Who are the new acquirers coming into the industry and do they understand the intricacies?
  • Is a multi-acquirer agnostic approach the best way to help retain control and deliver cost reductions?
Moderator: Paul Van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Zineb Rabouh, Head of Payment, Royal Air Maroc
Dec 214:45
Conference pass

Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Airport T.EX Stream B
airports
  • What types of changes are you seeing in passenger behaviors and what are the challenges of keeping up with these new trends?
  • How are airports aiming to bring the customer experience to another level by utilizing digital tech and how collaborative can you be in this space?
  • What is the appetite for seamless travel and contactless investments in the near future and which areas are you prioritizing?
  • How can you create more relevance and personalization for your passengers at key touchpoints?
  • What future mobility partnerships do you expect to see that will enhance the end-to-end journey?
  • What are airports doing to further digitally augment the physical space to enhance the passenger experience?
Dec 215:00
Conference pass

Digital Customer Journey Panel: How can airlines further blend digital with physical journey’s to enhance the passenger experience and increase ancillaries?

IFEC
  • How can airlines shift to more frictionless interactions that connect throughout the whole journey and deliver better retail and ancillary services?
  • At a time of limited capital how are airlines investing to transform their mobile apps so we can go beyond just the PNR and boarding pass?
  • How can we make our apps more supportive and give our customers more control over their journey?
  • What are the latest tools and features emerging as we head into 2022?
Jag Sandhu, Product Owner - IFEC, WestJet
Dec 215:00
Conference pass

Panel: Automation, predictive models and innovation for operational resilience

AI VIATION
  • What are the challenges of achieving a single view of operations to support more agile decision making?
  • How have the advancements in cloud helped us work in a more real time environment and what are the next big wins?
  • Understanding more about the power of new data sources and predictive analytics
  • How has the pandemic driven the industry towards automation and is it revolutionising airside operations?
Dec 215:00
Conference pass

Panel: Disruption management in the post pandemic era

Air Experience
  • As travel becomes increasingly complex for our passengers how can we use digital tech at the front of house and behind the scenes to re-instill confidence and solve every day passenger problems?
  • What kind of mindset does the industry need to adopt to cope with the post-pandemic customer to help enable a quicker recovery?
  • How can you deliver a holistic, considered response to passenger disruption that reflects your airline or airports brands?
  • In what way has the need for contactless service and operations impacted our ability handle disruptions effectively?
Gabriela Baez, Vice President Digital Transformation, Aeroméxico
Dec 215:20
Conference pass

Creating an innovation ecosystem that supports the future of mobility including eVTOL, Hyperloop and other alternative modes of transport

Airport T.EX Stream A
airports
  • Why working with other modes of transport is essential to delivering industry sustainability goals?
  • How KLM have taken bold moves to set up a sustainable mobility platform
  • Is Hyperloop a realistic and sustainable model for the short haul market?
Linda Bos, Director of Innovation, KLM
Dec 215:35
Conference pass

Future of Mobility Panel: How can airports fully embrace multimodal and interoperable mobility ecosystems to deliver sustainability goals and offer a superior passenger experience?

Airport T.EX Stream A
airports
  • How can airports deliver on increased digital interaction and integrated mobility as a response to the pandemic?
  • In what way will Mobility As A Service (MaaS) platforms further integrate with airlines and airports?
  • How could future modes such as Hyperloop change the way passengers and cargo operations interact with the airport?
  • Creating innovation hubs at airports to explore new modes of transport and new areas of revenue generation
  • How will air taxis, drones and autonomous vehicles integrate in to the airport mobility ecosystem?
Dec 216:35
Conference pass

Keynote: Virgin Hyperloop – The future of high-speed travel and the potential for integration with airlines and airports?

Keynotes
airports
  • Will Hyperloop and other new modes like it be as paradigm shifting as predicted in the near-future?
  • Designing a multi-sensory passenger experience that surpasses any other forms of mass transit
  • Accelerating the future of mobility on land and understanding how Hyperloop could integrate with the aviation industry?
  • How hyperloop could help the industry achieve global sustainability mandates without sacrificing speed.
Dec 216:50
Conference pass

Closing Keynote Panel: Start-Up Airlines of the future

Keynotes
  • What opportunities has the pandemic provided for upstart airlines and will the conditions continue to be favorable in 2022 as existing carriers scale back up?
  • As passengers digital expectations increase due to the pandemic how are new business models evolving to deal with these changes?
  • How have these new carriers fared with the lack of business travel and price instability in certain markets?
  • What is the future of low-cost long haul considering the current state of travel demand?
last published: 22/Jul/21 14:35 GMT