Lisbon, 13 - 15 October 2026

Schedule

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Oct 139:05
Conference pass

A guest aviation visionary shares their view on the future of aviation

Keynotes
Guest Speaker, To Be Announced
Keynote Stage 2 (Pavilion 2)
Oct 139:20
Conference pass

The future of ancillary and direct distribution

Keynotes
Alex Levy, Director of Business Development, Alaska Airlines
Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Session led by: Meili
Keynote Stage 2 (Pavilion 2)
Oct 139:30
Conference pass

Fireside Chat: The next chapter of airline payments – frictionless checkout, smarter orchestration and greater value

Payments
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Track 6 (Pavillion 1)
Oct 139:30
Conference pass

Fireside Chat: From strategy to journey: Building the guest experience at Alaska and Hawaiian airlines

Customer Experience
Interviewee: Natalie Randall, Day of Travel Experience Manager, Alaska Airlines
Interviewer: Jerry Angrave, Customer Experience Director, Empathyce
Track 10, Pavilion 2
Oct 139:30
Conference pass

Presentation: Shaping IT investments to support marketing capabilities at ZIP Air

Marketing
Daisuke Nishiyama, CIO, VP of IT Strategy and Development, ZIPAIR Tokyo
Track 5 (Pavilion 1)
Oct 139:30
Conference pass

Fireside Chat: Building real-time operational visibility across the airport ecosystem

Ground Ops
Track 8 (Pavilion 2)
Oct 139:30
Conference pass

Presentation: Maximizing operational performance through integrated optimisation

IROPS
Track 4 (Pavilion 1)
Oct 139:30
Conference pass

Fireside Chat: Managing change and complexity: United’s roadmap to AI-Powered crew solutions

Crew Summit
Interviewee: Michael Kozak, Director - Inflight Crew Strategy & Transformation, United Airlines
Track 7 (Pavilion 2)
Oct 139:30
Conference pass

Fireside Chat: Craig Barrington, Head of Cyber Threat and Exposure Management, easyJet

Cyber Security

For years we've been told AI is coming. The reality is that AI isn't coming. It's already here. Employees are using it. Attackers are using it. Airlines are using it.

The question is no longer whether AI will change the game.

The question is: How do we stay ahead of the risks while taking advantage of the opportunities?

Interviewee: Craig Barrington, Threat & Vulnerability Manager, easyjet
Interviewer: David Nieto, Vice-President for Europe, Middle East and Africa (EMEA), Aviation ISAC
Track 9, Pav 2
Oct 139:30
Conference pass

Fetcherr Workshop

Workshops

You flew here from across the globe. But what actually shaped the price of your ticket?In this session, we'll use your flight to the World Aviation Festival as a case study to build out the market dynamics around it.

Conference demand, competing events, seasonality, origin-market economics, booking behavior, competitor capacity - every signal that moved the needle.

Fetcherr Workshop: The price of your flight to WAF - Decoded
Yuval Hochberg, VP Product Strategy & Sales, Fetcherr Ltd
Track 2 (Pavilion 1)
Oct 139:35
Conference pass

Fireside Chat: The future outlook with smart retailing at Lufthansa Group

Retail
Tamur Goudarzi Pour, EVP Strategy & Member of the Group Executive Committee, Lufthansa Group
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Keynote Stage 2 (Pavilion 2)
Oct 139:40
Conference pass

Presentation: Solving the look-to-book problem created by AI, with AI

Startup Theatre
Startup Theatre
Oct 139:45
Conference pass

Presentation: Payments as Strategy: Powering the Next Era of Business

Payments
track 6 (pavillion 1)
Session led by: UATP
Benjamin Sibbald, Vice President - Head of Payments, Hahn Air Lines GmbH
Oct 139:45
Conference pass

Presentation: Beyond FAQs: How Air Europa's AI agents book flights, change bookings and add extras on WhatsApp

Customer Experience
Track 10 (Pavilion 2)
Oct 139:45
Conference pass

Presentation: Insights from an optimized turn - review of key findings from the Annual Turnaround Report with a case study

Ground Ops
Track 8 (Pavilion 2)
Oct 139:45
Conference pass

Presentation: From chaos to control: The IROPS control tower reshapes airlines recovery & turns every disruption into an opportunity

IROPS
Track 4 (Pavilion 1)
Oct 139:45
Conference pass

Panel: Exploring the use of technology to optimise the crew experience and scheduling

Crew Summit
Alexandre Gareau, Director, Crew Resources, Porter Airlines
David Petris, Director, Flight Ops Crew Scheduling, United Airlines
Luca De Angelis, CEO Crew Solutions, HRS GmbH
Session led by: HRS GmbH
Track 7 (Pavilion 2)
Oct 139:45
Conference pass

Presentation: Defending Against Hidden Risks of AI Tools in the Workplace

Cyber Security
Steve Schmidt, Solutions Engineer, ThreatLocker, Inc.
Session led by: ThreatLocker, Inc.
Track 9 (Pavilion 2)
Oct 139:50
Conference pass

Presentation: The next generation of airline retailing is taking shape today

Retail

The next wave of AI is not about generating more content. It's about enabling intelligent systems to take action. Join us to discover how agentic AI is helping airlines deliver better customer experiences, improve operational resilience and accelerate innovation through an open, airline-first approach.

Keynote Stage 2 (Pavilion 2)
Oct 139:50
Conference pass

From Manual Inspections to Real-Time Cabin Intelligence

Startup Theatre
Startup Theatre
Oct 1310:00
Conference pass

Panel: Who controls the airline payment stack in 2026 – airline, PSP, or marketplace?

Payments

· Who is gaining control when airlines are rebuilding payments architecture for new retail models, airlines, payment providers or emerging fintech?

· As payment stacks become more complex, are airlines gaining flexibility or simply managing more moving parts?

· Local acquiring, FX exposure and regulation vary by market. How do airlines balance global scale with local optimisation?

· Does adding more payment options improve conversion, or simply move complexity downstream into reconciliation and treasury operations?

· What data and visibility do airlines need from PSPs and partners to manage payments commercially

Track 6 (Pavillion 1)
Oct 1310:00
Conference pass

Panel: Shaping a cohesive and seamless experience from the moment of booking onwards

Customer Experience
  • How can airlines design a cohesive end-to-end customer experience strategy and where are the common friction points?
  • Overcoming the challenges in delivering a seamless customer flow, across multiple partnerships, airports and tech providers
  • How can digital platforms be designed to offer contextualised support to create seamless experiences for customers?
Hein De Jonge, KLM Digital strategy, Klm
Vandhana Bhaskaran, Director of User Experience and Digital Accessibility, United Airlines
Michael Robichaud, Head of BA.com & App, British Airways
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Session led by: Thales Group
Session led by: Publicis Sapient
Track 10 (Pavilion 2)
Oct 1310:00
Conference pass

Panel: The smart marketing strategy, how is technology super-charging insights, targeting and data driven strategy?

Marketing
  • How are new tech toolsenabling new marketing insights & capabilities?
  • Using AI and Data Science to augment analytics, drive personalisation and identify marketing value
  • Sharing examples & learnings ofusing data driven insights to inform marketing strategy
Track 5 (Pavilion 1)
Oct 1310:00
Conference pass

Panel: The 45-minute promise – why is the turnaround still so hard to optimise?

Ground Ops
  • With more data than ever available, why do we still suffer from poor visibility – and how close are we to real-time shared operational views?
  • Where are AI, computer vision and predictive analytics already improving turnaround visibility and decision making? Where can they do more?
  • Are we finally moving toward a coordinated, connected turnaround to reduce stand conflicts and operational friction?
  • How are operations teams using data platforms, digital twins and control tower systems to improve turnaround predictability?
  • Looking ahead, what capabilities will be essential to enable more automated, scalable and resilient turnaround operations?
Track 8 (Pavilion 2)
Oct 1310:00
Conference pass

Panel: Mitigating the impact of disruption: How tools such as predictive modelling and real-time information are changing the game

IROPS
  • How far can predictive modelling and real time data go in reducing the impact of disruption today?
  • Making smart decisions with AI scenario modelling: reducing impact on airplane misalignment and impact for customers
  • Learning the lessons of disruption events: what tools can really reduce the impact of disruption across the network?
Track 4 (Pavilion 1)
Oct 1310:00
Conference pass

Panel: Cybersecurity in aviation: why should we all care?

Cyber Security
  • Cyber-attacks increasingly disrupt operations, not just IT systems. What does a cyber incident actually look like inside an airline or airport today?
  • Aviation relies on complex digital ecosystems across airlines, airports and suppliers. Where are the biggest vulnerabilities?
  • Why are attackers increasingly targeting supply chains and third-party providers rather than airlines directly?
  • As threats evolve, how should aviation organisations think about resilience, business continuity and recovery from cyber incidents?
  • What practical steps can organisations take today to strengthen cyber resilience?
Ewa Pilat, CISO, IATA
Session led by: HCLTech
Session led by: KASADA PTY LTD
Craig Barrington, Threat & Vulnerability Manager, easyjet
Moderator: David Nieto, Vice-President for Europe, Middle East and Africa (EMEA), Aviation ISAC
Track 9 (Pavilion 2)
Oct 1310:00
Conference pass

AI in Aviation Maintenance: From Automation Hype to Operational Trust

Startup Theatre
emna TOUIHRI, Co-founder&CEO, AERAUT
Startup Theatre
Oct 1310:05
Conference pass

Panel: The 2026 retail manifesto – navigating the high-stakes shift to modern retailing

Retail
  • Why are airlines pivoting away from single-provider "monolith" PSS systems in favour of "plug-and-play" modular IT?
  • What is the current status of airline and IT provider readiness and what should the industry expect in terms of timelines?
  • How is modern retailing architecture finally solving the historical complexity of selling seats and ancillaries across interline partners?
  • How can airlines achieve the internal transformation and cultural shift needed to catch up with the digital maturity of global retail giants?
  • In what ways will Agentic AI disrupt the travel industry’s traditional booking journey?

Mario Cruz, Chief Commercial & Revenue Officer, TAP AIR PORTUGAL
Amit Khandelwal, Senior VP - Revenue Optimization, Emirates Airline
Alan Dunne, Chief Product Officer, Datalex
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Session led by: ATPCO
Session led by: Datalex Ireland Ltd
Keynote Stage 2 (Pavilion 2)
Oct 1310:10
Conference pass

Stormy: Turning Disruption into Loyalty

Startup Theatre
Maksim Izmaylov, CEO, Stormy
Startup Theatre
Oct 1310:20
Conference pass

Ground Operations in the Age of AI: From Reactive to Predictive

Startup Theatre
Fabrice Diedrich, CEO, Cosmos
Startup Theatre
Oct 1310:30
Conference pass

Your Passenger Just Booked. Why Are You Giving Away the Rest of Their Trip?

Startup Theatre
Startup Theatre
Oct 1310:45
Conference pass

Aviation Connect: Session 1

Networking

Aviation Connect is our dedicated networking hour. Book 15 minute meetings via the Aviation Connect Platform and make the most of your time at WAF. No other sessions, workshops or activities are taking place during this time.

Host: Host, World Aviation Festival
Aviation Connect Zone, Pavilion 2
Oct 1311:50
Conference pass

Fireside Chat: The integration myth: What it really takes to build a multi-brand airline on one platform

Retail

An inside look at the transformation behind Alaska’s emergence as a global carrier—what it really takes to bring two airlines together while preserving what makes each brand special. The discussion will explore how moving to a single PSS created the operational backbone for growth, unlocked new guest experiences, and positioned the airline as a premium, multi-brand player on the global stage.

Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Keynote Stage 2 (Pavilion 2)
Oct 1311:50
Conference pass

Fireside Chat: Payments in a retail-driven airline world – aligning distribution, checkout and settlement

Payments
Track 6 (Pavillion 1)
Oct 1311:50
Conference pass

Taking control of our customer data: building a centralized CRM system from scratch

Customer Experience
Track 10, Pavilion 2
Oct 1311:50
Conference pass

Presentation: Sharing our new ancillary services platform onboard

IFEC
Sze Hunn Sarah Yap, Marketing Director, ZIPAIR Tokyo Inc.
Track 3 (Pavilion 1)
Oct 1311:50
Conference pass

Presentation: Growth without the cost? How AI is rewriting the growth equation from marketing to monetization

Marketing
Benedikt Sieweke, Chief Marketing Officer, Sunexpress Airlines
Track 5 (Pavilion 1)
Oct 1311:50
Conference pass

Presentation: Innovating while Integrating: How Alaska and Hawaiian Airlines is Moving the Needle in Ground Operations

Ground Ops
Gus Naughton, Principal Software Engineer, Innovation, Alaska Airlines
Track 8 (Pavilion 2)
Oct 1311:50
Conference pass

Fireside Chat: Transforming disruption management at WestJet - elevating operations and enhancing the Customer and employee Experience.

IROPS
Marty Farrar, Director Operations Control, WestJet
Track 4, Pavilion 1
Oct 1311:50
Conference pass

Panel: Digitally enabling the crew experience to support customers & improve crew experience

Crew Summit
Hugo Oliveira, Training Director, Portugália Airlines
Track 7 (Pavilion 2)
Oct 1311:50
Conference pass

Fireside Chat: When cyber meets the physical world: secure the connected aircraft and aviation ecosystem

Cyber Security
Moderator: David Nieto, Vice-President for Europe, Middle East and Africa (EMEA), Aviation ISAC
Track 9 (Pavilion 2)
Oct 1311:50
Conference pass

The New Aviation Stack: How AI & Autonomy are Reshaping Airport Operations and the Passenger Experience

Innovation

The next leap in aviation won’t come from one breakthrough. It will come from eliminating friction across the system. This panel brings together technologies targeting the metrics airlines and airports care about most: turnaround performance, asset utilization, workforce productivity, operational efficiency, and passenger experience.

Eugenio Donati, Co-Founder & COO, AeroVect
Javier Vidal, Chief Executive Officer, Moonware
Moderator: Anagh Tiwary, Managing Director, Zero Infinity Partners
Startup Theatre
Oct 1311:50
Conference pass

Accelya Workshop

Workshops

NDC is delivering real results today and laying the foundation for Modern Airline Retailing. The focus is now shifting from adoption to scale, as airlines look to create more choice for travelers, unlock greater commercial value and prepare for the next phase of airline commerce.

Boris from Travel in Motion opens with a view of where the industry is heading and why NDC is fundamental to that shift. Richard from Accelya then shares the valuable results airlines are achieving with NDC today. Barbara closes by looking past NDC to Modern Airline Retailing, and at what Accelya is building next. The session ends with an open Q&A.

Accelya Airline Workshop: AI that acts. Airlines that stay in control**Access only for attendees from Airlines, anyone else will be turned away**
Richard Cooke, VP Business Development, Accelya
Boris Padovan, CCMO, Travel In Motion
Barbara Moreno, Product Marketing Director, Accelya
Workshop led by:
Track 2 (Pavilion 1)
Oct 1312:05
Conference pass

Presentation: Harnessing AI driven hyper-personalization to align experiences, sales and insights with unique customers

Retail
Keynote 2, Pav 2
Oct 1312:05
Conference pass

Presentation: Cracking the code to travel payments in Latin America

Payments
Track 6 (Pavillion 1)
Oct 1312:05
Conference pass

Presentations: Beyond bots & contact centers: How Pegasus airlines is scaling an AI-native passenger experience

Customer Experience
Baris Findik, CTO, Pegasus Airlines
Gaurav Passi, CEO/Founder, Zingly.ai
Session led by: Zingly.ai
Track 10, Pav 2
Oct 1312:05
Conference pass

Presentation: Winning travel demand in the age of AI

Marketing
Ravi Patel, Director, Enterprise, Profound
Bethan Lynch, VP Customer Experience & Loyalty, Virgin Atlantic
Session led by: Profound
Track 5 (Pavilion 1)
Oct 1312:05
Conference pass

Panel: Baggage operations at capacity – how do we keep systems moving as airports and airlines get busier?

Ground Ops
  • How close are many baggage systems to their operational limits, and what does that mean for reliability?
  • How can airports increase baggage capacity through process redesign, automation and smarter system management rather than major infrastructure expansion?
  • What can aviation learn from warehouse automation and logistics when redesigning baggage operations?
  • Where are RFID, AI and IoT improving baggage flow and operational decision-making?
  • How can better baggage tracking, communication and reliability improve the passenger experience?
  • How can airports, airlines and handlers better align their processes to create more efficient baggage operations across terminals and systems?
Gus Naughton, Principal Software Engineer, Innovation, Alaska Airlines
FATMA AYDIN, Senior Program Manager, Ground Operations, Turkish Airlines
Track 8 (Pavilion 2)
Oct 1312:05
Conference pass

Panel: How are airlines augmenting real-time decision-making capabilities with agentic AI & data driven insights?

IROPS
Track 4 (Pavilion 1)
Oct 1312:05
Conference pass

Presentation: Cybersecurity at Machine Speed - The Aviation Challenge

Cyber Security
John Sulja, CISO, Air Canada
Melania Haro Peredo, Partner, Deloitte
Session led by: Deloitte Central Services, S.A
Track 9 (Pavilion 2)
Oct 1312:20
Conference pass

Presentation: Moving airline retailing from theory to practice: How to distil real value out of technical complexity

Retail

A dreamy long-term vision for Airline Retailing beckons from beyond the horizon: More revenues and less cost for airlines, better and richer travel experience for passengers, smoother operations and cleaner financials on the ground. The current reality, however, is a rather messy and complicated web of different technologies and business processes, all in motion.

Hitit, as the global leader in IATA’s “Airline Retailing Maturity” rankings, has been working with partner airlines from around the world to translate the technology into business impact. The session will explore several examples of how they managed to create a variety of tangible short-term benefits while still keeping the pace towards the future transition.

Keynote Stage 2 (Pavilion 2)
Oct 1312:20
Conference pass

Panel: Agentic AI and automation in travel payments: transformation or hype?

Payments
  • As AI agents begin influencing how travellers search, shop and transact, who ultimately controls checkout and payment steering?
  • Will tools like smarter routing, automated retries and payment recovery genuinely improve approval rates – or introduce new fraud risks?
  • What guardrails and oversight frameworks are needed when machines begin making financial decisions?
  • Loyalty and customer trust sit at the centre of airline commerce. How do airlines protect both if AI systems optimise purely for price or speed?
  • What’s real in the next 12–18 months versus hype, where are airlines investing today?
Bimali Malalasekara, Manager Digital Commerce, SriLankan Airlines Ltd
Session led by: CellPoint Digital
Track 6 (Pavillion 1)
Oct 1312:20
Conference pass

Presentation: Beyond wayfinding: The evolution of the connected passenger experience

Customer Experience
Andrew Dallmann, Global Head of Product Management, Atrius
Session led by: Atrius
Track 10, Pav 2
Oct 1312:20
Conference pass

Panel: Elevating the onboard experience with new approaches to entertainment

IFEC
  • What is next generation connectivity enabling for airlines in the realms of entertainment?
  • How are airlines approaching the value of investing in premium entertainment and portals?
  • Creating new customer value with in-flight connectivity
Sameer Shaikh, Senior Manager - Onboard Digital Experience, United Airlines
Moderator: Seth Miller, Industry Antagonist, PaxEx.Aero
Session led by: Viasat1
Session led by: Panasonic Avionics Corp
Track 3 (Pavilion 1)
Oct 1312:20
Conference pass

Panel: Generating strong demand, conversion and creating a strong brand identity in Aviation

Marketing
  • Standing out from the crowd: what does it takes for your brand to stand out in 2026
  • Leveraging tech tools to identify new customer segments and generate demand
  • Building a strong brand identity with memorable campaigns across different global platforms
Benedikt Sieweke, Chief Marketing Officer, Sunexpress Airlines
Maria McKinnon, Director, Global Brand and Marketing, oneworld
Moderator: Mike Arnot, Principal, Juliett Alpha
Track 5 (Pavilion 1)
Oct 1312:20
Conference pass

Presentation: From Seat Spinning to Price Scraping: How Bots and AI Agents Are Reshaping the Threat to Airline Revenue and Customer Experience

Cyber Security
Mohamed Inshaff, Principal Solutions Architect, HUMAN Security
Session led by: HUMAN Security
Track 9, Pav 2
Oct 1312:35
Conference pass

Panel: The 2027 roadmap for 100% Offers & Orders: Pipe dream or paradigm shift?

Retail
Justin Jovignot, Director, Commercial Strategy and Distribution, TAP Air Portugal
Session led by: Hitit Bilgisaya Hizmetleri A.S
Session led by: IBM
Maddalena Mirai, VP IAG Group Commercial Strategy, IAG
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Keynote Stage 2 (Pavilion 2)
Oct 1312:35
Conference pass

Panel: Redefining the customer experience of the future – how can airlines deliver effectively for all passengers?

Customer Experience
  • How is technology enabling a smooth experience for customers with varying needs and expectations?
  • Gaining a 360 view of our travellers: how is personalisation and segmentation translating into impact?
  • Catering for travellers with additional needs to across the customer journey
  • Ensuring there is a smooth experience from airport to onboard: working effectively in collaboration
Karla Vargas, Director Customer Experience, Viva
Denise Bialek, VP, Business Development & Partnerships, Travel Insured International, a Crum & Forster Company
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Session led by: WNS Global Services (UK) Limited
Session led by: Crum & Forster
Track 10 (Pavilion 2)
Oct 1312:35
Conference pass

Panel: Identity, AI and changing cyber perimeter

Cyber Security
  • As aviation systems move to cloud platforms, digital services and connected infrastructure, how is the cyber perimeter changing?
  • Automation and AI are increasingly used by both attackers and defenders. How is this changing the cyber threat landscape?
  • What security challenges arise as aviation adopts new technologies such as biometrics, digital identity and connected passenger services?
  • As cyber regulation and oversight increase globally, how can aviation organisations keep pace without slowing innovation or creating complexity?
  • Looking ahead, what capabilities will define a secure aviation technology architecture over the next decade?
Patrick Mana, CybersecurityProgram Manager - EATM-CERT Manager, Eurocontrol
Fernando Almeida, Head of Information Security, SATA AIR AÇORES
Moderator: David Nieto, Vice-President for Europe, Middle East and Africa (EMEA), Aviation ISAC
Session led by: PING IDENTITY
Track 9 (Pavilion 2)
Oct 1312:40
Conference pass

How the Aviation Industry Buys Innovation - and Why the Best Product Rarely Gets Adopted

Startup Theatre
Startup Theatre
Oct 1312:50
Conference pass

The Hidden Cost of Disconnected Crew Management 

Startup Theatre
Startup Theatre
Oct 1313:00
Conference pass

The walkaround was done. Now prove it.

Startup Theatre
Startup Theatre
Oct 1313:10
Conference pass

Can 5 AI Agents Really Run an Entire Airline Commercial Organization?

Startup Theatre
Startup Theatre
Oct 1313:20
Conference pass

The Magnetic Power of Autonomous AI to Unlock New Revenue: How to Super-Monetize Your Booking Journey

Startup Theatre
Startup Theatre
Oct 1313:25
Conference pass

Presentation: Training beyond the classroom – can technology solve aviation’s training bottleneck?

Ground Ops
Adam Sider, Head/Sr. Manager - Training Governance, Quality and Curriculum, Saudi Ground Services Co. – SGS
Track 8 (Pavilion 2)
Oct 1313:35
Conference pass
Oct 1313:35
Conference pass

Presentation: Driving tangible benefits in airline operations with AI as the driving force

Digital Operations
Track 7 (Pavilion 2)
Oct 1313:35
Conference pass

Fireside Chat: Shaping the customer experience to prioritise comfort, convenience and ease

Customer Experience
Interviewee: Rhonda Crawford, Senior Vice President Customer Experience Design & Strategy, American Airlines
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Keynote Stage 2 (Pavilion 2)
Oct 1313:35
Conference pass

Presentation: Navigating the future of revenue management

Revenue Management
Track 5 (Pavilion 1)
Oct 1313:35
Conference pass

Fireside chat: Investing in Proactive Customer Care to improve experiences for our customers at BA

IROPS
Finola OSullivan, Head of Customer Retention, British Airways
Track 4 (Pavilion 1)
Oct 1313:35
Conference pass

Presentation: Beyond Aviation: From Airline to Innovation Platform - Untold Story of Japan Airlines Venture

Innovation
Ao Kamio, Senior Principal, Japan Airlines Ventures
Track 9 (Pavilion 2)
Oct 1313:35
Conference pass

Fireside Chat: Marion Geoffroy, Group People Officer, Wizz Air

Talent
Marion Geoffroy, Chief People Officer, Wizz Air Hungary Ltd
Track 10, Pavillion 2
Oct 1313:35
Conference pass

PROS Workshop

Workshops

Airlines have invested heavily in modern retailing capabilities, yet many still struggle to determine where value is actually created and which initiatives should be prioritized next.

This interactive workshop explores how value emerges across pricing, product design, ancillaries, bundles, and offer optimization. Through guided capability discussions, live polling, and practical examples, attendees will identify where value is concentrated, where it is constrained, and how to prioritize the next commercial opportunity.

The session provides a practical blueprint for connecting airline retailing initiatives to measurable outcomes across revenue, efficiency, and customer experience.

PROS Workshop: The Value Blueprint: From Seats to Modern Offers : Where Airline Retail Value Is Created ** Registration Required**
Track 2 (Pavilion 1)
Oct 1313:40
Conference pass

Presentation: How Turkish Airlines use AI to improve ground operations?

Ground Ops
Elif Rümeysa Erikel, Senior Program Manager, Ramp Operations, Turkish Airlines
Track 8 (Pavilion 2)
Oct 1313:50
Conference pass

Panel: Payment orchestration at scale – managing cost, approval and performance

Payments
  • Orchestration platforms are expanding beyond payments into loyalty and wider fintech infrastructure. Are airlines gaining flexibility – or introducing new platform dependencies?
  • How are airlines balancing cost, approval rates, fraud signals and settlement timing when routing payments?
  • Approval optimisation: domestic acquiring, network tokens, SCA strategies and retries – what’s actually moving the needle?
  • When disruption hits, where do payment systems still break down across booking, servicing and refund flows?
  • Should airlines build orchestration internally or rely on external platforms – and what trade-offs exist between speed, control and complexity?
Maris Zilgalvis, Head of Payments and Distribution, Air Baltic
Keli Sandeman, Payment Strategy Manager, Virgin Atlantic Airways
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Session led by: Nuvei Ltd
Session led by: APEXX Global
Verity Kyley, Head of Payments, Agent UI & CRM Platform, British Airways
Track 6 (Pavillion 1)
Oct 1313:50
Conference pass

Presentation: The evolution of Workbrain and Infor in airline timekeeping and scheduling

Digital Operations
Ally Vivoli, Sr Manager, Time & Attendance, American Airlines
Session led by: Infor (United Kingdom) Ltd
Track 7, Pav 2
Oct 1313:50
Conference pass

Presentation: The intelligent airline: From fragmented systems to connected decisions

Customer Experience
Somit Goyal, CEO, IBS Software
Session led by: IBS Software
Keynote Stage, Pavilion 1
Oct 1313:50
Conference pass

Panel: How will the digital cabin unlock new opportunities for customer experience, ancillary product & sales and customer insight?

IFEC
  • Viewing connectivity as an enabler: how can airlines capitalise on new WiFi capabilities?
  • Understanding the digital cabin: how does connectivity transform the onboard business, from CX to operations
  • Optimising the crew capabilities: offering personalised and strategic prioritisation
Mark Cheyney, IFEC Strategy, Performance & Ops Product Manager, IAG Transform
Session led by: RAVE Aerospace
Session led by: Axinom
Track 3 (Pavilion 1)
Oct 1313:50
Conference pass

Presentation: Price automation - price & product optimization - offer engine - agentic sales channel: Our path to modern airline retailing

Revenue Management
Pavilion 1, Track 5
Oct 1313:50
Conference pass

Presentation: The next chapter of passenger disruption — AI, changing expectations, and the future of passenger recovery

IROPS
Session led by: Plan3
Oct 1313:50
Conference pass

Presentation: The First and Last Fifty Miles – how AAM becomes a crucial product for airlines.

Innovation
Track 9, Pav 2
Oct 1313:50
Conference pass

Panel: Are aviation organisations future-proofed and ready for the next decade of change?

Talent
  • Aviation labour markets are evolving very differently across regions – where are the biggest workforce pressures emerging today?
  • Are organisational structures evolving fast enough to keep up with transformation across technology, sustainability, regulation and operations?
  • How should we balance internal promotion with external hiring while retaining critical operational expertise?
  • What can we learn from other industries that may be ahead in regards to HR strategy?
  • A new generation is entering aviation with different expectations - how do we adapt to remain competitive?
  • With shifting political attitudes toward DEI in some regions, how can aviation continue building diverse leadership and talent pipelines?
Renato Covelo, Chief People & Talent Officer, Avianca Group
Elly Tomlins, Chief People Officer, easyJet
Robert Fenech, Chief Officer People & Culture, KM Malta Airlines
Marion Geoffroy, Chief People Officer, Wizz Air Hungary Ltd
Track 10 (Pavilion 2)
Oct 1313:55
Conference pass

Panel: Ground operations under pressure – how do we build the workforce and ramp of the future?

Ground Ops
  • Labour shortages and tighter turnaround targets continue to pressure ramp operations. Where are the biggest challenges?
  • Which automation, digital ramp and GSE technologies are delivering measurable operational improvements?
  • How realistic is large-scale electrification given infrastructure, charging and operational constraints?
  • How can we balance efficiency, safety and resilience as pressure on ramp operations continues to grow?
  • Exploring how information sharing and collaboration across airline, ground handler and airport is essential for efficient handling?
  • What will define the next generation of resilient ramp operations?

Adam Sider, Head/Sr. Manager - Training Governance, Quality and Curriculum, Saudi Ground Services Co. – SGS
Mohamed Abdelhamid, Safety Manager - Ground Ops, Emirates Group
Track 8 (Pavilion 2)
Oct 1314:05
Conference pass

Panel: COO Panel: Leading the tech-enabled airline

Digital Operations
  • Scaling operational resilience with a unified data strategy and tech capabilities
  • Transitioning from reactive to proactive operational planning – sharing where the real opportunity for optimisation lies
  • How can airlines work effectively with the wider ecosystem across air control, airports, ground handlers and regulators to solve shared challenges?
Track 7 (Pavilion 2)
Oct 1314:05
Conference pass

Customer Leaders Panel: Meeting customer expectations in Aviation: How airlines are innovating with the customer at its heart?

Customer Experience
  • Identifying your customer proposition, meeting customer expectations and a strong brand experience: how do these elements influence a great Customer Experience Strategy?
  • How is the way airlines and customers communicate changing with the advent of Agentic AI and new communication tools?
  • Minimising pain points for the customers with the use of technology: where do the real opportunities to remove frustration exist?
  • How do leaders best identifying the trends that are here to stay from distracting fads?
Samson Arega Bekele, Group Vice President Customer Experience, ETHIOPIAN AIRLINES
Sofia Lufinha, Chief Customer Officer, TAP Air Portugal
Barry Chester, Head of Airlines, Cresta
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Session led by: Cresta
Session led by: Ada Support Inc.
Keynote Stage 2 (Pavilion 2)
Oct 1314:05
Conference pass

What’s shaping airline profitability today?

Revenue Management
  • Within new trends in customer behaviour, what kind of new challenges and changes is the industry facing?
  • With rising price sensitivity against a backdrop of high costs, what levers can RM teams using to protect margins and unlock revenue?
  • How can Revenue Manager’s accurately forecast demand, optimise yields with changing geopolitics & network planning?
  • How will Offer/Order impact revenue management and planning?
Łukasz Ponczek, Head of Revenue Management CEEME, PLL LOT
Greg Tarniowy, Revenue & Pricing, Arajet Airlines
Henry Mooney, Commercial Director, Planitas
Moderator: Sinead Finn, Founder, affinnity
Session led by: Citizenplane
Session led by: Planitas
Track 5 (Pavilion 1)
Oct 1314:05
Conference pass

Can Airlines re-envision disruption as a moment to increase customer loyalty

IROPS
  • Anticipating customer needs & expectations effectively during disruption
  • The role of self-service options in empowering stranded customers and where are colleagues necessary?
  • Beating customer expectations: is it possible to impress during disruption?
Track 4 (Pavilion 1)
Oct 1314:05
Conference pass

Panel: What does innovation actually look like inside aviation today?

Innovation
  • How are we structuring innovation today – venture arms, incubators, partnerships or internal labs?
  • Where are airlines and airports seeing the most meaningful progress: operations, customer experience, sustainability or commercial models?
  • How do we avoid ‘innovation theatre’ and move promising pilots into scaled deployment?
  • What role should startups play in aviation’s innovation ecosystem – and where do collaborations still struggle?
  • How do we structure collaboration for results?
  • Looking ahead, which emerging technologies or business models are most likely to reshape aviation over the next decade?

Track 9 (Pavilion 2)
Oct 1314:50
Conference pass

Aviation Connect: Session 2

Networking

Aviation Connect is our dedicated networking hour. Book 15 minute meetings via the Aviation Connect Platform and make the most of your time at WAF. No other sessions, workshops or activities are taking place during this time.

Host: Host, World Aviation Festival
Aviation Connect Zone, Pavilion 2
Oct 1315:50
Conference pass

Presentation: Winning global approval rates – what actually moves the needle?

Payments
Laurie Gablehouse, Founder & CEO, Pay Fly Stay
Track 6 (Pavillion 1)
Oct 1315:50
Conference pass

Presentation: Small airline, big impact: Delivering digital transformation without big budgets at Marabu

Digital Operations
Track 7 (Pavilion 2)
Oct 1315:50
Conference pass

Fireside chat: Putting the customer first with data driven decision making at Iberia

Customer Experience
Interviewer: Jerry Angrave, Customer Experience Director, Empathyce
Keynote Stage 2 (Pavilion 2)
Oct 1315:50
Conference pass

Presentation: Optimising easyJet’s onboard retail – getting the right product to the right place at the right time

IFEC
Matthew Kennington, Strategic Initiatives Lead, easyjet
Track 3 (Pavilion 1)
Oct 1315:50
Conference pass

Presenation: How Aeroméxico and Volantio are rethinking demand reallocation through passenger choice

Revenue Management
Jaime Hector Castro, Vice President of E-commerce and Commercial Strategies, Aeromexico
Session led by: Volantio Inc.
Oct 1315:50
Conference pass

Presentation: From disruption to confidence: how digital is transforming customer experience

IROPS
Johanna Meyer-Freund, Digital Product Experience Manager - Disruption, Air France
Track 4, Pav 1
Oct 1315:50
Conference pass

Presentation: Reinventing travel in the age of AI: from automation to orchestrated journeys

Innovation
Track 9, Pav 2
Oct 1315:50
Conference pass

Fireside Chat: Building a culture of innovation – what role does culture play in enabling digital transformation?

Talent
Moderator: Sumati Sharma, Partner at Oliver Wyman and, Founder & Co-Chair of “Women in Aviation & Aerospace Charter”, Oliver Wyman
Track 10 (Pavilion 2)
Oct 1315:50
Conference pass

Travel in Motion Workshop

Workshops

The Masterclass will explore how airline distribution is evolving, from today’s strategies to the impact of AI and agentic commerce, and why there is no one-size-fits-all model.

The session will also provide a practical view of the industry’s transition to Modern Airline Retailing, with a particular focus on Order. Drawing on current airline programmes, it will discuss progress across the industry, common challenges and lessons learned, and how airlines can effectively structure and begin their own transformation journey.

2026 Lisbon airline distribution and retailing masterclass **REGISTRATION REQUIRED - access only for airline & airport employees, anyone else will be turned away**
Larissa Höcklin, Project Manager, Oystin Advisory GmbH
Jason Balluck, Engagement Manager, Travel In Motion
Workshop led by:
Track 2 (Pavilion 1)
Oct 1316:05
Conference pass

TAP: The Payment Decisions Passengers Never See.

Payments
Session led by: Nuvei Ltd
Joao Frias, Head of Payments Strategy & Global Fraud, TAP AIR PORTUGAL
Oct 1316:05
Conference pass

Presentation: Cutting through the hype: AI in daily airline operations at Lufthansa Group

Digital Operations
Ali-Emil Naqwi, Senior Data Scientist, zeroG GmbH
Session led by: zeroG GmbH
Track 7 (Pavilion 2)
Oct 1316:05
Conference pass

Presentation: Driving service and revenue with proactive AI agents

Customer Experience
Erik Zahnlecker, Product Lead, Travel, Sierra Technologies, Inc.
Session led by: Sierra Technologies, Inc.
Keynote 2, Pav 2
Oct 1316:05
Conference pass

Presentation: Every flight, a deeper relationship: Using content strategy to build loyalty and new revenue in the connected cabin

IFEC
Joana Gonçalves, Head of Commercial Accounts, Conetic Group
Session led by: Conetic Group
Track 3, Pavilion 1
Oct 1316:05
Conference pass

Fireside Chat: The demand airlines don't see

Revenue Management
Track 5, Pav 1
Oct 1316:05
Conference pass

Presentation: Global oversight, local action: Rethinking IROPS through technology

IROPS
Track 4, Pav 1
Oct 1316:05
Conference pass

Fireside Chat: Robots in the Bag Room: From Early Conviction to Physical AI in Critical Operating Environments

Innovation

A rapid-fire investor-founder conversation on the bet to automate one of aviation’s most stubbornly manual workflows: baggage handling. David andAnaghrevisit the original thesis behind Azalea Robotics, assess the progress and proof points since, and unpack why labor pressures, automation economics, and advances in robotics are creating a new inflection point.

Moderator: Anagh Tiwary, Managing Director, Zero Infinity Partners
Track 9 (Pavilion 2)
Oct 1316:05
Conference pass

Panel: Leading transformation: How do we build a truly tech-forward organisation?

Talent
  • Airlines are investing heavily in AI, automation and digital platforms but are their workforce evolving quickly enough to support this shift?
  • How do we reconcile aviation’s need for safety and operational stability with rapid digital change?
  • Why do digital transformation programmes often stall inside aviation organisations and how can leadership unlock momentum?
  • How do we bridge the gap between digital teams, operational teams and leadership?
  • As AI adoption accelerates, what new skills and leadership capabilities will become essential? How do we deal with AI-induced job insecurity?
Shiv Nayak, Head of Data and AI Architecture, easyjet
Elizabeth Wright, Director of Customer & Commercial Delivery, British Airways
Moderator: Sumati Sharma, Partner at Oliver Wyman and, Founder & Co-Chair of “Women in Aviation & Aerospace Charter”, Oliver Wyman
Session led by: The Berkeley Partnership
Track 10 (Pavilion 2)
Oct 1316:20
Conference pass

Panel: Beyond cards – A2A, wallets, BNPL and what genuinely improves conversion

Payments
  • Which alternative payment methods actually deliver measurable conversion uplift versus added cost and complexity?
  • BNPL reality check: is it becoming a meaningful revenue lever for airlines, or still uneven in adoption?
  • “Local wins” in global networks: how do airlines enable regional payment options without fragmenting checkout and reconciliation?
  • More payment choice improves flexibility but complicates operations. How do airlines balance speed, fraud protection and compliance?
  • As payments evolve, could embedded finance and payment partnerships unlock new airline revenue streams?
Nour Elkamash, Ecommerce & Payment solutions Manager, Air Cairo
Chris Stacey, Vice President, Commercial, Upgrade, Inc.
Session led by: Upgrade, Inc.
Session led by: Worldline
Track 6 (Pavillion 1)
Oct 1316:20
Conference pass

Panel: Delivering optimisation in aviation operations with AI & data science

Digital Operations
Track 7 (Pavilion 2)
Oct 1316:20
Conference pass

Presentation: The third digital channel: Unlocking the power of a connected seatback

Customer Experience
Ken Sain, CEO, Panasonic Avionics
Session led by: Panasonic Avionics Corp
Keynote Stage 2 (Pavilion 2)
Oct 1316:20
Conference pass

Retailing at 30,000 Feet: Reimagining onboard experience for loyalty and revenue growth

IFEC
Colleen Tynan, Vice President - Inflight Services, Porter Airlines
Nick Silvester, Europe, Airline Sales Director, Ses
Becky Byrne, Chief Product & Technology Officer, Onboard Retail
Matthew Kennington, Strategic Initiatives Lead, easyjet
Session led by: Onboard Retail
Session led by: Ses
Track 3 (Pavilion 1)
Oct 1316:20
Conference pass

Tech-driven revenue optimisation: Reimagining airline growth

Revenue Management
  • Leveraging AI and predictive analytics to optimise dynamic pricing, inventory control, and ancillary revenue strategies
  • How is technology supporting dynamic pricing and revenue management strategies?
  • What is the ultimate vision around using AI in RM and what are the building blocks to attain this goal?
  • Balancing automation with commercial oversight: how airlines can deploy AI responsibly across revenue management functions to protect reputation and brand
  • Separating hype from reality: assessing where AI is genuinely delivering measurable revenue management gains today and where human expertise is a necessity
Track 5 (Pavilion 1)
Oct 1316:20
Conference pass

Panel: How can airlines deliver a supportive experience for customers through disruption, leveraging technology

IROPS
Oliver Schmitt, CEO Digital Hangar Ecosystem & SVP Digital Solutions, Lufthansa Group Digital Hangar GmbH
Marco Barbosa, Directior of Guest Care and Delivery, Etihad
Sofia Lameira, Head of Disruption Management, TAP AIR PORTUGAL
Tara Spielhagen, Co-Founder & CEO, Swiipr Technologies Ltd
Session led by: Swiipr Technologies Ltd
Session led by: CMAC Group
Track 4 (Pavilion 1)
Oct 1316:35
Conference pass

Panel: Shaping the customer experience to prioritise comfort, convenience and ease

Customer Experience
  • Where are airlines optimising customer experiences with new products and solutions?
  • Identifying smart ancillary opportunities at the intersection of experience and revenue opportunity
  • Understanding customer pain points, expectations and needs to design smart product development
Ella Schreiber, SVP and GM Fintech, Hopper Inc,
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Session led by: Queue-it ApS
Session led by: Hopper Inc,
Keynote Stage 2 (Pavilion 2)
Oct 1317:15
Conference pass

Welcome Drinks Reception

Networking
Host: Host, World Aviation Festival
Roundtable Zone, Pavilion 2

Create your personal agenda –check the favourite icon

Oct 149:10
Conference pass

Official Welcome

Keynotes
Carlos Oliveira, Chairman, TAP Air Portugal
Keynote Theatre, Pavilion 1
Oct 149:20
Conference pass

CEO Interview: Luis Rodrigues, CEO, TAP Air Portugal

Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 149:20
Conference pass

CEO Interview: Stefan Schulte, CEO, Fraport AG

Airport Keynote
Interviewer: Ben Thompson, Presenter, BBC
Keynote Stage 2 (Pavilion 2)
Oct 149:30
Conference pass

CEO Interview: Adrian Neuhauser, CEO, ABRA Group

Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 149:40
Conference pass

CEO Interview: Roberto Alvo, CEO, LATAM

Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 149:40
Conference pass

CEO Interview: Pierre-Hugues Schmit, CEO, London Gatwick

Airport Keynote
Keynote Stage 2 (Pavilion 2)
Oct 149:50
Conference pass

Keynote CEO Panel: Writing the next chapter of aviation history in an age of uncertainty

Keynotes
  • Investing in the right areas for growth: identifying true game changes from the trendy fad
  • Navigating geopolitical instability and preparing for unknowns to reduce the impact of disruption
  • Long Term Strategy planning by optimising operations and working with industry to solve supply chain constraint
  • Working as an industry to improve global challenges including sustainability, workforce challenges and safety
Keynote Stage 1 (Pavilion 1)
Oct 149:50
Conference pass

CEO Interview: Paul Griffiths, CEO, Dubai Airports

Airport Keynote
Interviewer: Ben Thompson, Presenter, BBC
Keynote Stage 2 (Pavilion 2)
Oct 1410:00
Conference pass

Keynote Panel: Growth without compromise – rethinking the airport model for sustainable growth

Airport Keynote
  • How can airports manage growth and capacity through both infrastructure development and smarter use of existing assets?
  • As traffic rises, how do we maintain operational resilience while protecting the passenger experience?
  • How can better coordination across airlines, airports and ground handlers reduce operational complexity?
  • As competition between hubs intensifies, how can airports differentiate through efficiency, technology and experience?
  • What investments in infrastructure, operations and digital capability will define the most competitive airports over the next 3-5 years?

Keynote Stage 2 (Pavilion 2)
Oct 1410:45
Conference pass

Roundtable Sessions

Roundtables
Table 01: FLYR Roundtable - Funding the move to Offer & Order: Creating the right time for the right move
Rodrigo López, Senior Sales Engineer, FLYR
Session led by: FLYR
Table 2: ATPCO Roundtable - Airline product catalogs: a foundation for retailing at scale
Session led by: ATPCO
Table 2: Volantio Roundtable - Beyond the AI hype: Can agents finally connect revenue, operations and customer experience?
Session led by: Volantio Inc.
Table 3: 15Below - 10 years of deploying AI in aviation: what works, what doesn’t and what we’ve learned
Ali Tredinnick, Head of Business Development, 15below
Session led by: 15below
Table 4: OneReg Roundtable - Continuous confidence: reimagining how aviation compliance works
Session led by: OneReg
Table 5: Seatboost Roundtable - The gate-side goldmine: Gamification, dynamic pricing, and monetizing the premium cabin
Kevin Stamler, CEO, SeatBoost
Session led by: SeatBoost
Table 6: Ping Identity Roundtable - Whose agent is it anyway?
Session led by: PING IDENTITY
Table 7: Agentic IROPs: Turning flight re-accom into your biggest loyalty moment
Session led by: Ada Support Inc.
Table 8: Lufthansa Industry Systems Roundtable - How airports, airlines and partners can create value through collaboration
Table 9: Chubb Roundtable - When delays happen, payouts shouldn't wait. Using parametrics to turn flight disruption into passenger loyalty.
Session led by: Chubb
Table10: Intellicene Roundtable - The connected airport: Turning data into operational intelligence
Matthew Maychrowitz, Intellicene Senior Support Engineer, Airport Subject Matter Expert, Intellicene
Session led by: Intellicene, Corp
Table11: Thoughtspot Roundtable - From Insight to Action: How aviation leaders are scaling agentic analytics
James Davies, Senior Enterprise Account Executive, ThoughtSpot
Session led by: ThoughtSpot
Table13: Signified Roundtable AI booked the flight. Who owns the risk?
Nikhita Hyett, General Manager EMEA, Signifyd
Session led by: Signifyd
Table14: Endava Roundtable - From the basement to the boardroom - Why airline finance has earned a seat at the table 
Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Session led by: Endava UK Limited
Table15: Infosys Roundtable - How AI unlocks value: Building a resilient aviation ecosystem
Samik Ghatak, AVP, Sales Head, Aviation, Infosys
Session led by: Infosys Limited
Table16: Airplane Roundtable - The cost of discovery: can airlines scale shopping without breaking the economics?
Javier Esteve, CPSO, Airplane Solutions
Robert Mulet, VP Digital, Abra Group
Session led by: Airplane Solutions
Table17: OAG Roundtable - Beyond the AI headlines: what should aviation leaders believe?
Session led by: OAG
Table18: Beyond the cost of failure: Spotting the cracks before they widen
Tamás Nacsák, senior enterprise achitect, Telcotrend
Session led by: Telcotrend
Table19: PROS Roundtable - Beyond NDC: How AI agents are redefining airline retailing and distribution
Session led by: PROS
Roundtable area, Pavilion 2
Oct 1411:30
Conference pass

Aviation Connect: Session 3

Networking

Aviation Connect is our dedicated networking hour. Book 15 minute meetings via the Aviation Connect Platform and make the most of your time at WAF. No other sessions, workshops or activities are taking place during this time.

Host: Host, World Aviation Festival
Aviation Connect Zone Pavilion 2
Oct 1412:25
Conference pass

Chair opening remarks

Loyalty
Oct 1412:30
Conference pass

CEO Interview: Hamood Al Alawi, Deputy CEO, Oman Air

Keynotes
Interviewee: Hamood Al Alawi, Deputy CEO, Oman Air
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote 1, Track 1,
Oct 1412:30
Conference pass

Plusgrade Welcome

Loyalty
Richard Wolfman, SVP Global Business Development, Plusgrade
Session led by: Plusgrade Inc.
Track 3, Pav 1
Oct 1412:30
Conference pass

Fireside Chat: Growth without compromise – can airlines decarbonise while remaining competitive?

Sustainability
Maria Whittaker, Chief Corporate Responsibility Officer, Abra Group
Interviewer: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Track 10 (Pavilion 2)
Oct 1412:35
Conference pass

Presentation: Lisette Looren de Jong-Vonk, Programme Manager Innovation Border Management, Ministry of Justice and Security – The Netherlands

Airport & Airline Collaboration
Lisette Looren de Jong, Programme Manager Innovation Border Management, Ministry of Justice and Security
Keynote Stage 2 (Pavilion 2)
Oct 1412:35
Conference pass

Fireside Chat: From mainframe to cloud: Air Canada’s modernisation playbook

Digital & IT
Track 1(Pavilion 1)
Oct 1412:35
Conference pass

Fireside Chat: Legacy to leader: What cultural and digital shift does the industry need for a modern retail transition?

Retail
Moderator: Dennis Cary, Managing Director, Cary Strategic Advisory
Track 5 (Pavilion 1)
Oct 1412:35
Conference pass

Presentation: The hardest part of Offer & Order is not Offer & Order

Payments
Ozan Berk Karataş, Senior Program Manager, Airline Retailing & Payments, Turkish Airlines
Track 6 (Pavillion 1)
Oct 1412:35
Conference pass

Presentation: Building tomorrow’s airline: AI-orchestrated, human-led

AI / ML
Oliver Schmitt, CEO Digital Hangar Ecosystem & SVP Digital Solutions, Lufthansa Group Digital Hangar GmbH
Track 9, Pavilion 2
Oct 1412:35
Conference pass

Human connection, effortless digital experiences: premium CX in the age of AI

Customer Experience

AI will transform how consumers plan, shop and make the most of travel. But what does the future look like for premium travellers who expect personalised, memorable experiences and genuine emotional connection?

In this fireside chat, Virgin Atlantic’s VP Customer Experience & Loyalty, Bethan Lynch, joins Jerry Angrave to share how the airline is embracing innovative use of AI to serve its customers more personally and seamlessly, while upholding its unique culture, built around its people and their unmistakeable warmth and flair. On its journey to become the most loved travel company, Bethan will explain how Virgin Atlantic sees AI as an extension of the human-centred experience. An opportunity to remove friction and make every interaction meaningful and distinctly Virgin, while enabling people to do what only people can do: create trust, build connection and make customers feel genuinely cared for.

Combining humanity with innovation, also hear how Virgin Atlantic is doubling down on its premium experience across the customer journey, including the rollout of free, high speed Starlink Wi-Fi, new expanded Upper and Premium cabins, investment in award-winning Clubhouses, and a new app integrated with Virgin Atlantic Concierge, powered by OpenAI and built in partnership with Tomoro. Through its brand, people, and the award-winning experience they deliver, Virgin Atlantic is creating emotional connections that last long after the journey ends – building loyalty and enticing customers to choose Virgin Atlantic time and again.

Bethan Lynch, VP Customer Experience & Loyalty, Virgin Atlantic
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Track 2 (Pavilion 1)
Oct 1412:35
Conference pass

Presentation: Becoming a more data driven airport system – collaboration between all stakeholders

Airport - Operations
Lorenz Wolf, ICT Solution Architect, Zurich Airport
Track 8 (Pavilion 2)
Oct 1412:35
Conference pass

Presentation: Building the digital airport – using mobile and AI assistance to bridge the digital and physical airport experience

Airport - Traveller
Track 7 (Pavilion 2)
Oct 1412:35
Conference pass

Fireside Chat: The future outlook for loyalty at Abra Group

Loyalty
Ralph Piket, Chief Loyalty Officer, Abra Group
Track 3, Pavilion 1
Oct 1412:35
Conference pass

Presentation: Project ConnectOps: Delivering highly contextualised and realtime information to optimise insights for crew, airport and operational staff

IROPS
Rachel Gaud, Ops Digital Transformation Lead, Etihad
Track 4 (Pavilion 1)
Oct 1412:40
Conference pass

CEO Interview: Joerg Eberhart, CEO, ITA Airways

Keynotes
Interviewee: Joerg Eberhart, Chief Executive Officer, ITA-Airways
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 1412:40
Conference pass

Mission-Critical Legal: Why Departments Need an Operating System, Not Another Assistant

Startup Theatre
Startup Theatre
Oct 1412:45
Conference pass

Presentation: Airbus' Environmental Blueprint: Pioneering sustainable flight

Sustainability
Bertrand Lestimé, HO Environment and Sustainability Marketing, Airbus S.A.S
Session led by: Airbus
Track 10 (Pavilion 2)
Oct 1412:50
Conference pass

Presentation: Leveraging travel fintech to protect revenues and passenger trust during global disruption

Keynotes
Ella Schreiber, SVP and GM Fintech, Hopper Inc,
Karen Romanchuk, Director, Ancillary Revenue, WestJet
Session led by: Hopper Inc,
Keynote Stage 1 (Pavilion 1)
Oct 1412:50
Conference pass

Presentation: Last Call for Early Advantage: The Offer & Order Goldilocks Moment

Digital & IT
Andy Kidd, Chief Commercial Officer, FLYR
Session led by: FLYR
Track 1(Pavilion 1)
Oct 1412:50
Conference pass

Presentation: From transaction to trust – what actually drives airline customer behaviour today

Retail
Peter Smith, SVP Travel, Cover Genius US Trading, LLC
Session led by: Cover Genius US Trading, LLC
Track 5 (Pavilion 1)
Oct 1412:50
Conference pass

Kevin Murphy, CEO, CellPoint Digital

Payments
Oct 1412:50
Conference pass

A decade of innovative AI use cases at Lufthansa Group and the agentic AI future

AI / ML
Track 9 (Pavilion 2)
Oct 1412:50
Conference pass

Transforming operations through connected resource and turnaround solutions

Airport - Operations
Track 8 (Pavilion 2)
Oct 1412:50
Conference pass

Panel: The airport terminal is changing – how are airports rethinking non-aero revenue with the wider passenger experience in mind?

Airport - Traveller
  • As airports digitise more of the journey, how are they rethinking retail, services and the overall passenger experience?
  • How do airports balance dwell time, flow and frictionless processing with the need to protect non-aero revenue?
  • Lounges and premium services are growing- how are airports working with partners to expand these offerings?
  • What new partnership models are emerging between airports, brands and commercial operators?
  • Where is the gap between measured performance (OTP, flow) and perceived experience?
  • How should we evolve when passenger expectations, capacity constraints and digital journeys are shifting?
  • Where are airports seeing the most promising opportunities for future non-aero growth?
Track 7 (Pavilion 2)
Oct 1412:50
Conference pass

Presentation: Within reach: Turning member ambition into loyalty growth

Loyalty
Louise Marples, SVP EMEA & APAC, POINTS
Session led by: Plusgrade Inc.
Track 3, Pav 1
Oct 1412:50
Conference pass

Presentation: DPAX: The next generation of passenger disruption management

IROPS
Matias Escobar, EVP, Strategy and Innovation, Accommodations Plus International (API)
Session led by: Accommodations Plus International (API)
Track 4 (Pavilion 1)
Oct 1412:50
Conference pass

ONE Order, Many Products: Holidays and Ancillaries in a Single Airline Order

Startup Theatre
Startup Theatre
Oct 1413:00
Conference pass

Fireside Chat: Route to Net Zero: Ambition, Regulation and Reality

Sustainability
Owain Jones, Chief Corporate Officer, Wizz Air Hungary Ltd
Moderator: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Track 10 (Pavilion 2)
Oct 1413:00
Conference pass

Cleared for Take-Off: Building Cyber Resilience Across the Aviation Ecosystem

Startup Theatre
Startup Theatre
Oct 1413:05
Conference pass

CEO Interview: Marcus Schnabel, CEO, SunExpress

Keynotes
Interviewer: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 1413:05
Conference pass

Panel: Digital identity in aviation – who builds the trust layer for seamless travel?

Airport & Airline Collaboration
  • What has changed recently that could finally enable broader biometric travel deployment?
  • Global interoperability: what role should standards like IATA One ID, ICAO Digital Travel Credentials and digital identity wallets play?
  • What data exchange and connectivity infrastructure is needed to link airlines, airports and border agencies?
  • Who ultimately owns and operates digital identity infrastructure across the ecosystem - airlines, airports, governments or global bodies?
  • Looking ahead to 2030, will passengers realistically be able to travel end-to-end without presenting a traditional passport?
Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Lisette Looren de Jong, Programme Manager Innovation Border Management, Ministry of Justice and Security
Moderator: Annet Steenbergen, Independent advisor Digital Identity (Wallets) and travel, independent
Session led by: Secure Identity LLC
Keynote Stage 2 (Pavilion 2)
Oct 1413:05
Conference pass

Next-gen ancillaries: algorithmic pricing, automation and regulatory shifts

Retail
  • How will new baggage regulations impact airlines’ revenue models and pricing strategies?
  • Could predictive analytics help to drive the purchase of premium services?
  • Can AI help to make prices clearer while still allowing airlines to offer unbundled ancillaries?
  • How can airlines integrate high-margin lifestyle ancillaries, such as hotels or experiences, directly into the booking flow?
  • How can real-time data orchestration automate instant payouts for flight delays to turn disruption into a service win?

Tiddo Veldhuis, VP Offer Management & Ancillaries, Air France KLM
Juan Pablo Lafosse, CEO, TravelX
Charles Ruesch, Senior Director, Offer & Order Transition, FLYR
Moderator: Dennis Cary, Managing Director, Cary Strategic Advisory
Session led by: TravelX
Session led by: FLYR
Track 5 (Pavilion 1)
Oct 1413:05
Conference pass

Presentation: Beyond Legacy: The Uncomfortable Truth About Airline Payments

Payments

Fresh off the press: Adyen and Edgar, Dunn & Company explore evolving traveler expectations and how airlines can break free from legacy payments that hold back innovation, speed and performance, and unlock the next frontier in airline payments.

Track 6 (Pavillion 1)
Oct 1413:05
Conference pass

Presentation: Ask the data: How easyJet put AI-Powered analytics in everybody's hands

AI / ML
Shiv Nayak, Head of Data and AI Architecture, easyjet
James Davies, Senior Enterprise Account Executive, ThoughtSpot
Session led by: ThoughtSpot
Track 9, Pavilion 2
Oct 1413:05
Conference pass

Presentation: Autopilot was never unsupervised

Customer Experience

What happens when AI Agents book the tickets, spend the miles and speak to your customers

Oct 1413:05
Conference pass

Panel: Airports are full of data – how do we turn this into better real-time decision making?

Airport - Operations
  • Airports are collecting more operational data than ever, but where are operations team still struggling to turn it into action?
  • Passenger flow, turnaround visibility and resource allocation are increasingly connected. How do airports bring these datasets together in a useful way?
  • How do airports balance airline demand for slots with operational and capacity constraints? How does good data help here?
  • AI is moving quickly, but weak data foundations still hold many projects back. What has to be fixed first?
  • Looking ahead, what will define an intelligent airport operating model over the next five years?
Track 8 (Pavilion 2)
Oct 1413:05
Conference pass

Panel: Strategy in a Changing Commercial Landscape – What will define the airline loyalty industry as we move into 2027?

Loyalty
  • Process optimisation: How can we make smoother processes, where can I go with new business models, what could be used better
  • Moving loyalty closer to the commercial and digital core: aligning with revenue management, sales, and marketing
  • How can programs cut through AI buzzwords to examine real use cases and the ROI metrics that actually matter?
  • What will define loyalty leadership in the next decade?
Nejib Ben-Khedher, Divisional Senior Vice President, Skywards, EMIRATES GROUP
Ralph Piket, Chief Loyalty Officer, Abra Group
Cristina Yoshida, Director of Loyalty, Azul Linhas Aereas Brasileiras
Session led by: Loyalty Partner Solutions GmbH
Session led by: IBS Software
Track 3 (Pavillion 1)
Oct 1413:05
Conference pass

Panel: How can we enable customers to feel in-control during unavoidable disruption?

IROPS
  • How is technology helping airlines to improve the impact and experience of disruption on cutomers?
  • Empowering customers with facts, options and choice: is this vision achievable?
  • The power of self-service: how have airlines empowered customers to determine their own experience
Track 4 (Pavilion 1)
Oct 1413:10
Conference pass

Passtination: Powering Loyalty Beyond the Flight

Startup Theatre
Startup Theatre
Oct 1413:15
Conference pass

CEO Panel: Strategy, competition and innovation in a disruptive environment

Keynotes
  • Investing in AI transformation to support long term goals
  • Creating smart business models to compete effectively in a complex global market
  • Identifying new opportunities for collaboration & growth
  • Creating next-gen products to meet the expectations of next-gen customers
Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Moderator: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 1413:15
Conference pass

Panel: Scaling sustainable aviation fuel – who carries the risk, cost and responsibility?

Sustainability
  • One year into policies like RefuelEU, what has changed and are airlines now facing uneven regional pressures?
  • Is SAF still supply-constrained, or are investment risk, production economics and market demand now the biggest barriers to scale?
  • Where is collaboration between airlines, fuel producers, airports and governments working, and where is it breaking down?
  • As carbon pricing expands and compliance costs rise, how does this change the business case for SAF compared with other decarbonization pathways?
  • As geopolitical uncertainty continues, how resilient is the long-term business case for SAF?
  • What would a functioning SAF market look like by 2030?

Ulrike Ziegler, President of the Board of Directors, Impact on Sustainable Aviation
Maria Whittaker, Chief Corporate Responsibility Officer, Abra Group
Dick Benschop, Chair, Mission Possible Partnership
Jan Petter Steinland, Director Strategic Analysis & Transformation, Civil Aviation Authority Norway
Shahobiddin Davlatov, Head of Strategic Development, Uzbekistan Airports
Moderator: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Track 10 (Pavilion 2)
Oct 1413:20
Conference pass

Panel: How do we drive revenue, resilience and measure return on tech investment?

Digital & IT
  • Where should airlines place their biggest technology bets for 2026–2028 – core systems modernisation, AI, cloud or infrastructure resilience?
  • How do airlines modernise legacy systems while continuing to operate at scale without creating parallel complexity?
  • When budgets tighten, how do we distinguish between essential investment and “nice to have” innovation?
  • Which technology investments are genuinely delivering measurable value across the airline – from automation to AI and core platform upgrades?
Mel Crocker, CIO, Air Canada
Dan Bartel, Chief Procurement Officer, American Airlines
Uma Gopinath, Chief Information Officer, Porter Airlines
Dee Waddell, Global Head of Consumer, Travel & Transportation Industries, IBM
Session led by: Amazon Web Services, Inc. (SEA54)
Session led by: IBM
Track 1(Pavilion 1)
Oct 1413:20
Conference pass

Panel: Payments, retailing & offer-order: what changes when retail changes?

Payments
  • In an offer-order world, how must payment authorisation, settlement and refunds evolve to avoid operational complexity?
  • As orders replace tickets, what new payment and servicing processes are required across the airline ecosystem?
  • How can airlines reduce cost of sale across NDC, aggregators and OTAs without damaging conversion or partner reach?
  • How are fintech and travel platforms reshaping ancillary revenue and the checkout experience?
  • What is the future of agency payment -VCCs, A2A and new settlement models?
  • How are airlines reorganising internally to align commercial, distribution and payments teams around retailing transformation?

Track 6 (Pavillion 1)
Oct 1413:20
Conference pass

Panel: Creating safe & effective foundations for AI transformation within the airline

AI / ML
  • What are the priorities for leaders who are focused on creating a safe & reliable AI frameworks?
  • Building safety into the core of AI usage in Aviation: balancing innovation with risk integrity
  • How can Airlines best measure the quality and sophistication of their AI maturity?
  • Building today with tomorrow’s technology innovation in mind: how can leaders build IT platforms in a fast paced tech space
Track 9 (Pavilion 2)
Oct 1413:20
Conference pass

Panel: Supporting the full customer journey with effective customer care: From the importance of human touch to the power of digital

Customer Experience
  • How can airlines navigate smart multi-channel customer communications to optimise cost and increase customer support
  • Supporting insights with relevant data streams for colleagues and tech support to support customers effectively and efficiently
  • Shaping the long-term communications strategy: what will the future look like with AI and agentic AI in the mix?
Marco Barbosa, Directior of Guest Care and Delivery, Etihad
Jason Ward, Chief Customer Officer, Azul Airlines
Renato Ramos, Vice President Corporate Strategy, Star Alliance
Max Tremaine, CEO, Sherpa
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Session led by: TransPerfect
Session led by: Sherpa
Track 2 (Pavilion 1)
Oct 1413:20
Conference pass

AI Co-Pilots: Aviation Planning in the era of AI-Agents

Startup Theatre
Startup Theatre
Oct 1413:30
Conference pass
Oct 1413:40
Conference pass

From Information Desk to Personal AI Concierge: Turning Every Passenger Interaction into Experience and Revenue

Startup Theatre
Startup Theatre
Oct 1413:50
Conference pass

Connecting Airlines is only the beginning (From fragmented airline distribution to intelligent corporate travel management)

Startup Theatre
Startup Theatre
Oct 1413:50
Conference pass

Adobe Workshop

Workshops

In this 45-minute session, Adobe explores the shift beyond the copilot towards intelligent experiences that can understand context, orchestrate journeys and act in the moment.

We’ll explore how this evolution could reshape the passenger experience, from anticipating needs to responding dynamically as circumstances change. Drawing on real-world examples from our global airline customers, alongside industry perspectives, we’ll unpack what this means for brands, their customers and the role of humans in an increasingly agentic world.

Beyond the co-pilot: The next era of customer experience **REGISRATION REQUIRED**
Gemma Carver, Head of Consumer Strategy Consulting, EMEA, Adobe
Track 2, Pavilion 2
Oct 1413:52
Conference pass

IBS Workshop

Workshops

This workshop explores IBS Software’s transformation into an agentic AI-led aviation and loyalty organisation. This includes AI-powered rules and decisioning in passenger systems to intelligent automation and personalisation across the portfolio. It will examine how AI-native capabilities, trusted data, governance and new ways of working are reshaping products, operations and customer experiences.

Transformation into an agentic AI lead loyalty and aviation organisation **REGISTRATION REQUIRED - Airline & Airport access only anyone else will be turned away**
Christopher Branagan, CTO, IBS Software
Oct 1413:55
Conference pass

Deloitte Workshop

Workshops

When IROPS hit, most of the resilience conversation focuses on rebooking passengers and repositioning aircraft — while the staffing side of recovery still runs on manual call-outs and slow swap approvals. Join this talk to discuss the importance of airport staff in IROPS recovery. How fast an airline can fill an open shift or approve a swap mid-disruption is an under-examined resilience metric, and this talk will walk through what changes when that process is compressed from hours to minutes.

Operational resilience isn't built in the Ops center. It's built in the roster. **Registration required**
Track 5 (Pavilion 1)
Oct 1414:00
Conference pass

Star Alliance CEOs Panel: From fragmented to frictionless: Rethinking alliance travel

Keynotes
Theo Panagiotoulias, Chief Executive Officer, Star Alliance
Joerg Eberhart, Chief Executive Officer, ITA-Airways
Moderator: Peter Campbell, Global Transport Correspondent, Financial Times
Keynote Stage 1 (Pavilion 1)
Oct 1414:00
Conference pass

OpenAir — Agentic Revolution for Airlines Customer Services

Startup Theatre
Startup Theatre
Oct 1414:10
Conference pass

Your AI assistants are now booking your flights

Startup Theatre
Startup Theatre
Oct 1414:20
Conference pass

Half of what we load is thrown away. Is a 25% waste rate achievable today?

Startup Theatre
Startup Theatre
Oct 1414:35
Conference pass

Aviation Connect: Session 4

Networking

Aviation Connect is our dedicated networking hour. Book 15 minute meetings via the Aviation Connect Platform and make the most of your time at WAF. No other sessions, workshops or activities are taking place during this time.

Host: Host, World Aviation Festival
Aviation Connect Zone, Pavilion 2
Oct 1415:35
Conference pass

Fireside chat: Arik De, CCRO, Etihad

Keynotes
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Keynote Stage 1 (Pavilion 1)
Oct 1415:40
Conference pass

Fireside Chat: Airline & airport partnerships – aligning operations, experience and commercial outcomes

Airport & Airline Collaboration
Keynote Stage 2 (Pavilion 2)
Oct 1415:40
Conference pass

Fireside Chat: Building an AI-led airline – from ambition to execution

Digital & IT
Track 1(Pavilion 1)
Oct 1415:40
Conference pass

Fireside Chat: Bringing the benefits of NDC to corporates: Delivering seamless booking and travel management capabilities for high value travellers

Retail
Interviewee: Paloma Sanz de Andino Jimenéz, NDC Onboarding and Operation Manager, Iberia
Interviewer: Dennis Cary, Managing Director, Cary Strategic Advisory
Track 5 (Pavilion 1)
Oct 1415:40
Conference pass

Presentation: Airline retailing progress - what do airline employees really think?

Ancillaries
Ann Cederhall, Owner, LeapShift
Track 4, Pav 1
Oct 1415:40
Conference pass

Fireside Chat: The customer side of airline payments – trust, loyalty and engagement

Payments
Joao Frias, Head of Payments Strategy & Global Fraud, TAP AIR PORTUGAL
Track 6 (Pavillion 1)
Oct 1415:40
Conference pass

Presentation: Driving efficiency in innovation with AI: finding real value and impact at TUI

AI / ML
Track 9 (Pavilion 2)
Oct 1415:40
Conference pass

Presentation: Driving improvements in customer satisfaction and customer facing investments with best practice customer insights

Customer Experience
Track 2 (Pavilion 1)
Oct 1415:40
Conference pass

Fireside Chat with Cassie Schmid, Chief Strategy Officer, Philadelphia International Airport

Airport - Traveller
Cassie Schmid, Chief Strategy Officer, Philadelphia International Airport
Moderator: Peta Wolmarans, Vice President, Ricondo
Track 7 (Pavilion 2)
Oct 1415:40
Conference pass

Fireside Chat: Chasing the golden goose: Optimising revenue whilst protecting loyalty value in a pressurised environment.

Loyalty
Track 3, Pavilion 1
Oct 1415:40
Conference pass

Fireside Chat: Jan Petter Steinland, Director Strategic Analysis and Transformation, CAA Norway

Sustainability
Jan Petter Steinland, Director Strategic Analysis & Transformation, Civil Aviation Authority Norway
Moderator: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Track 10 (Pavilion 2)
Oct 1415:40
Conference pass

From Frequent Flyer to Founder: The Story Behind Stand-By Transforming the Boarding Experience

Startup Theatre
Startup Theatre
Oct 1415:50
Conference pass

Presentation: An introduction to beyond: Turkish Technology modern airline retailing platform

Keynotes
Keynote Stage 1 (Pavilion 1)
Oct 1415:50
Conference pass

Presentation: Sustainability strategy - delivering carbon neutrality in a competitive low-cost model

Sustainability
Takuya MATSUO, CMO, Executive officer, ZIPAIR Tokyo
Track 10 (Pavilion 2)
Oct 1415:50
Conference pass

Why 89% of Travel Checkouts Fail – and How Identity Fixes It

Startup Theatre
Startup Theatre
Oct 1415:55
Conference pass

Presentation: Reserved for Draxon

Airport & Airline Collaboration
Session led by: Draxon
Oct 1415:55
Conference pass

Reserved for Amach

Digital & IT
Session led by: Amach
Oct 1415:55
Conference pass

Presentation: Beyond discoverability: Who owns the offer in the age of AI?

Retail
Track 5 (Pavilion 1)
Oct 1415:55
Conference pass

Presentation: Aeronova: Building the intelligent enterprise for the next generation airline

Ancillaries
Track 4, Pav 1
Oct 1415:55
Conference pass

Fireside Chat: Why flexible payments are becoming a revenue driver for airlines, not just a checkout feature.

Payments
Samer Alhaider, Senior Manager Online Sales, Emirates Airline
Session led by: Klarna
Track 6 (Pavillion 1)
Oct 1415:55
Conference pass

Presentation: Beyond trends and analytics: The rise of connected aviation intelligence

AI / ML

Aviation organizations have more data than ever before, yet critical decisions still depend on analysts manually piecing together information across disconnected systems, teams and datasets. As data volumes grow and AI becomes more widely available, the challenge is no longer accessing information, it's turning it into intelligence.

This session explores how aviation can move from fragmented data to connected intelligence. Through real-world examples, discover how combining trusted aviation data, AI-powered analytics and connected relationships across organizations, assets, operations and market dynamics can reveal impacts faster, enabling organizations to improve performance and make more confident decisions.

Oct 1415:55
Conference pass

Fireside Chat: Elevating economy: How TAP Air Portugal is redefining the premium experience to drive growth

Customer Experience
Track 2, Pavilion 1
Oct 1415:55
Conference pass

From Friction to Flow: How TravelDoc Compliance Shapes the Passenger Experience

Airport - Traveller
Will Rosie, Chief Product Officer, ICTS Europe Systems
Session led by: ICTS Europe Systems
Track 7 (Pavilion 2)
Oct 1415:55
Conference pass

Presentation: The agentic AI loyalty proposition: Turning customer loyalty into lifelong subscriptions and perpetual revenue

Loyalty
Sachin Goel, Founder & CEO, Optiontown
Session led by: Optiontown
Track 3 (Pavilion 1)
Oct 1416:00
Conference pass

Fireside Chat: Every minute matters: how Ryanair is digitising fuel operations at scale

Sustainability
Steven Fitzgerald, Director of Sustainability & Finance, Ryanair Holdings PLC
Session led by: i6 Group
Track 10 (Pavilion 2)
Oct 1416:00
Conference pass

Aviation Digitised Every Document Except One: Why Pet Documents Never Made the Transition

Startup Theatre
Startup Theatre
Oct 1416:05
Conference pass

Fireside Chat: Proof before scale: Lessons from Lufthansa Group on making continuous pricing pay

Keynotes
Florian Martin, Senior Director Offer Automation, Lufthansa Group
Session led by: PROS
Airline Keynote, Pavilion 1
Oct 1416:10
Conference pass

Panel: Building joint operational resilience - how do airports, airlines and handlers move beyond parallel responses?

Airport & Airline Collaboration
  • During disruption, where do responsibilities still fracture across airports, airlines and ground handlers?
  • What real-time data sharing is needed to move from reactive responses to proactive joint decision-making?
  • How can we align incentives when operational KPIs and performance metrics differ?
  • Which digital tools are genuinely improving operational coordination across the ecosystem?
  • What would a truly integrated and resilient airport operating model look like over the next five years?
Keynote Stage 2 (Pavilion 2)
Oct 1416:10
Conference pass

Panel: Data platforms, interoperability and AI – are our foundations ready for scale?

Digital & IT
  • What does a modern data foundation look like across airline operations, commercial platforms and customer systems?
  • How are we using cloud to unify data, scale platforms and support real-time decision making?
  • How critical is interoperability between core systems, distribution, operations and partners to unlocking real value?
  • Where are airlines still constrained – legacy architecture, integration complexity or fragmented data ownership?
  • How do we ensure AI enhances decision-making rather than amplifying poor data or disconnected systems?
  • At what point do advanced analytics and AI move from isolated use cases to embedded operational capabilities?
Track 1(Pavilion 1)
Oct 1416:10
Conference pass

How are airlines and their partners are reshaping distribution, retail and the commercial landscape for the modern world

Retail
  • What role will AI play in offer creation, pricing, merchandising and servicing over the next five years?
  • Where are airlines seeing the greatest commercial returns from NDC, dynamic offers and modern retailing?
  • Has the industry moved beyond simply implementing NDC to delivering genuine retail transformation?

Maddalena Mirai, VP IAG Group Commercial Strategy, IAG
Ivan Ordas Villamandos, Head of Distribution and Alliances, Frontier Airlines
Moderator: Dennis Cary, Managing Director, Cary Strategic Advisory
Track 5 (Pavilion 1)
Oct 1416:10
Conference pass

Panel: What is the future for airline ancillary products? Exploring new opportunities, products and services customers value

Ancillaries
  • There has been a rise in airlines launching full holiday packages: what is the right strategy for airlines wanting to enter this market?
  • What trends are our panellists seeing in ancillary products, where are customers truly willing to spend?
  • How can airlines encourage further ancillary spend with personalised and smart upgrade offerings?
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Sharon Huetson, Head of Proposition, easyjet
Chris Engle, Chief Customer Officer, Plusgrade Inc.
Session led by: Airalo
Session led by: Plusgrade Inc.
Track 4 (Pavilion 1)
Oct 1416:10
Conference pass

Panel: Beyond transactions – loyalty, embedded finance and the future of customer engagement?

Payments
  • Are airline financial products becoming core to customer strategy?
  • How do payment experiences influence loyalty and retention?
  • Where do wallets, BNPL and flexible payments genuinely improve customer experience?
  • How are airlines balancing monetisation with trust?
  • What role does personalisation play in airline commerce?
  • Could airlines evolve into broader travel-financial ecosystems?
Joao Frias, Head of Payments Strategy & Global Fraud, TAP AIR PORTUGAL
Ian Citulsky, SVP Air and Canada, Upgrade, Inc.
Pedro Gavina, Head of Payments and Fraud, Iberia
Session led by: Upgrade, Inc.
Session led by: Antom
Track 6 (Pavillion 1)
Oct 1416:10
Conference pass

Presentation: The agentic IROPS: Automating cancellation and passenger recovery at scale

AI / ML
Track 9 (Pavilion 2)
Oct 1416:10
Conference pass

Presentation: Scaling insight-driven action with agentic AI

Customer Experience
Danielle Harvey, VP, Travel & Hospitality Strategy, Quantum Metric (UK) Limited
Session led by: Quantum Metric (UK) Limited
Track 2, Pavilion 1
Oct 1416:10
Conference pass

Panel: Designing seamless passenger journeys in an increasingly complex airport environment

Airport - Traveller
  • Where are passengers still experiencing unnecessary friction across the airport journey?
  • How can airports deliver additional capacity and improve passenger flow?
  • What digital foundations and connected infrastructure need to be in place to enable smarter airport operations and seamless passenger journeys?
  • Where are biometrics, digital identity and automation genuinely improving accessibility, confidence and the passenger experience?
  • How do airports balance long-term infrastructure investment with ongoing operations, commercial priorities and changing passenger expectations?
  • As airports expand and modernise, how do we integrate legacy infrastructure with the next generation of connected airports?

Anvar Kasimov, Head of the Strategic Development, Project Management and International Relations Department, Uzbekistan Airports JSC
Cassie Schmid, Chief Strategy Officer, Philadelphia International Airport
Elida Hasani, Customer Experience & Service Transformation Manager, Tirana International Airport
Moderator: Peta Wolmarans, Vice President, Ricondo
Track 7 (Pavilion 2)
Oct 1416:10
Conference pass

Panel: The "Everyday" Ecosystem – Integrating real-time loyalty into the daily life

Loyalty
Phillip Dugaw, Director, Partner Strategy, American Airlines
Kai Paroma, Manager, Loyalty Partnerships, Finnair
Peter Smith, SVP Travel, Cover Genius US Trading, LLC
Session led by: Cover Genius US Trading, LLC
Session led by: Turkish Technology
Track 3 (Pavillion 1)
Oct 1416:10
Conference pass

The Intelligent Cabin: Live Announcement Captioning, Real-Time Translation & a Flight-Aware AI Concierge

Startup Theatre
Startup Theatre
Oct 1416:15
Conference pass

Presentation: Rethinking sustainability innovation – from pilots to real infrastructure

Sustainability
Track 10 (Pavilion 2)
Oct 1416:20
Conference pass

Commercial Leaders Panel: Shaping smart commercial strategy in the age of AI & heightened competition

Keynotes
Keynote Stage 1 (Pavilion 1)
Oct 1416:20
Conference pass

The Future of Baggage Identification: Identify, Track & Assess Damage from a Photo

Startup Theatre
Startup Theatre
Oct 1416:25
Conference pass

Panel: Sharing insights into embedding Agentic AI across the Aviation business

AI / ML
Sameh Ben Fredj, Lead Data Scientist, Emirates
Shiv Nayak, Head of Data and AI Architecture, easyjet
Georg Reuber, Head of GenAI, Lufthansa Industry Solutions
Session led by: Decagon AI, Inc.
Track 9 (Pavilion 2)
Oct 1416:25
Conference pass

Panel: Shaping a data driven customer experience strategy with cutting edge customer insights

Customer Experience
  • Exploring the benefits of prioritising data-driven decision making
  • How are airlines using data & AI to shape smart customer experience strategy?
  • Adopting an agile mindset within a structured strategy to test and innovate faster to identify golden opportunities
  • Sharing how data insights influence investment decisions and product development
Frank de Boer, Director Data and Technology | Customer Loyalty | Flying Blue, Air France / KLM
Matthew Walker, Head of Marketing, Plan3
Moderator: Jerry Angrave, Customer Experience Director, Empathyce
Session led by: Plan3
Track 2 (Pavilion 1)
Oct 1416:25
Conference pass

Presentation: Dr. Sebastian Stiebel, Business Development Manager Green Hydrogen & Carbon Management, Fraunhofer UMSICHT

Sustainability
Track 10 (Pavilion 2)
Oct 1416:30
Conference pass

Closing the airline data-to-decision gap: Detecting revenue leakage and prioritizing commercial action

Startup Theatre
Startup Theatre
Oct 1416:35
Conference pass

Panel: Smarter fuelling & operational efficiency – how digital operations can reduce emissions today

Sustainability
  • Where do disconnected fuelling and turnaround workflows still create delays and fuel waste?
  • How can real-time fuel data improve operational efficiency and reporting accuracy?
  • What operational gains are airlines seeing from digital fuelling and integrated turnaround systems?
  • How do operators balance efficiency, resilience and sustainability targets?
  • Which operational technologies are delivering measurable emissions reductions today?
  • Why do so many operational sustainability projects fail to scale?
David Buckley, Flight Operations Manager - Efficiencies & Sustainability, easyJet`
Session led by: i6 Group
Session led by: Information Design
Moderator: Patrick Edmond, Chief Commercial Officer, Future Energy Global
Track 10 (Pavilion 2)
Oct 1416:40
Conference pass

Diagnosing the Customer Experience: From Metrics to Meaningful Action

Startup Theatre
Startup Theatre
Oct 1416:55
Conference pass

Chair closing remarks

Loyalty
Track 3 (Pavillion 1)
Oct 1417:05
Conference pass

Presentation: Driving Airline Revenue with AI: A Live Case Study

Keynotes
Keynote Stage 1 (Pavilion 1)
Oct 1417:20
Conference pass

Data Leaders Panel: Maximising benefits for aviation with smart data strategies and AI investment

Keynotes
Ekbel Bouzgarrou, SVP IT Development, Air France K.L.M.
Mustafa Egilmezbilek, CIO, SunExpress Airlines
Dee Waddell, Global Head of Consumer, Travel & Transportation Industries, IBM
Session led by: IBM
Session led by: OAG
Keynote Stage 1 (Pavilion 1)
Oct 1418:00
Conference pass

Networking Drinks - Registration Required

Networking
Host: Host, World Aviation Festival
Session led by: CarTrawler

Create your personal agenda –check the favourite icon

Oct 159:15
Conference pass

Keynote Interview with Lars Redeligx, CEO, Düsseldorf Airport

Airport Keynote
Keynote Stage 2 (Pavilion 2)
Oct 159:30
Conference pass

Fast & Slow Social: Driving engagement with smart social media strategy

Keynotes
Keynote Stage 1 (Pavilion 1)
Oct 159:45
Conference pass

Fireside Chat with Amy Burr, CEO, SKY VC

Keynotes
Keynote Stage 1 (Pavilion 1)
Oct 159:45
Conference pass

Keynote Interview: Mr. Arun Bansal, Group CEO, Adani Airports

Airport Keynote
Keynote Stage 2 (Pavilion 2)
Oct 1510:00
Conference pass

Investor Panel: Innovation at a crossroads – where are aviation’s next big bets?

Keynotes
Raza Ali, Managing Partner - IAGi Ventures, IAGi Ventures
Amir Amidi, Managing Partner, Plug and Play Tech Center
Suzanna Chiu, Head of Amadeus Ventures, Amadeus
Keynote Stage 1 (Pavilion 1)
Oct 1510:00
Conference pass

Keynote Panel: Defining the airport of the future – technology, partnerships and people

Airport Keynote
  • How are airports evolving beyond transport infrastructure into mobility, economic and community hubs?
  • As automation and digital services expand, how do we preserve the human side of travel?
  • What role do airlines, airports and ground handlers each play in shaping the passenger journey?
  • How can the industry collaborate more effectively to deliver growth, resilience and sustainability?
  • What will distinguish the leading airports of the next decade?
Lars Redeligx, CEO, Dusseldorf Airport
Javlonbek Umarkhodjaev, Chairman of the Management Board, Uzbekistan Airports JSC
Vincent Hodder, Chief Executive Officer, Leeds Bradford Airport
Keynote Stage 2 (Pavilion 2)
Oct 1510:45
Conference pass

Aviation Connect: Session 5

Networking

Aviation Connect is our dedicated networking hour. Book 15 minute meetings via the Aviation Connect Platform and make the most of your time at WAF. No other sessions, workshops or activities are taking place during this time.

Host, World Aviation Festival
Aviation Connect Zone, Pavilion 2
Oct 1511:50
Conference pass

Your chatbot knows everything. Except how to help.

Startup Theatre
Startup Theatre
Oct 1511:55
Conference pass

Chair opening remarks

Loyalty
Track 3 (Pavillion 1)
Oct 1512:00
Conference pass

CEO Interview: Eivind Roald, CEO, Norse Atlantic Airlines

Keynotes
Interviewee: Eivind Roald, President & CEO, Norse Atlantic Airways
Keynote Stage 1 (Pavilion 1)
Oct 1512:00
Conference pass

Fireside Chat: Beyond AODP - redesigning the airport’s digital foundation

Airport & Airline Collaboration
Iyad Hindiyeh, CDO, GAL - GMR Group
Interviewer: Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Keynote Stage 2 (Pavilion 2)
Oct 1512:00
Conference pass

Fireside Chat: Executing Offer & Order – balancing innovation with operational reality

Digital & IT
Track 1(Pavilion 1)
Oct 1512:00
Conference pass

Presentation: Disrupting the status quo: Air Europa’s successful distribution journey

Retail
Track 5 (Pavilion 1)
Oct 1512:00
Conference pass

The agentic Airline of the future: Lessons from Air India’s enterprise AI journey

AI / ML
Murali Karthik, Head of EA, Governance, Data & AI, Agentic COE, Air India
Track 9 (Pavilion 2)
Oct 1512:00
Conference pass

Presentation: Gear Up NRT

Airport - Operations

Expanding Capacity, Driving Innovation, Overseas Business

Track 8 (Pavilion 2)
Oct 1512:00
Conference pass

Presentation: How should an airline’s loyalty program position itself within the airline for maximum impact?

Loyalty
Track 3 (Pavillion 1)
Oct 1512:00
Conference pass

The Growing Threat of Brand Hijacking to Airline Direct Bookings 

Startup Theatre
Startup Theatre
Oct 1512:10
Conference pass

Making better commercial decisions in a world that's never been more complicated

Startup Theatre
Startup Theatre
Oct 1512:15
Conference pass

Presentation: 638 Days to Go: Transforming the LAX Passenger Experience for the 2028 Olympics and Paralympics

Airport & Airline Collaboration
Erin Trapp, Chief Strategy & External Affairs Officer, Los Angeles World Airports
Keynote Stage 2 (Pavilion 2)
Oct 1512:15
Conference pass

FROM FILED FARES TO FLEXIBLE FUTURES OF FARE FILING - MODERNIZE TODAY. BUILD TOMORROW

Digital & IT
Track 1(Pavilion 1)
Oct 1512:15
Conference pass

Fireside Chat: From infrastructure to intelligence: How ATPCO is building airline retailing's AI-ready foundation

Retail

Airline retailing is being fundamentally reimagined and the companies that will shape its future aren't just building smarter products, they're building smarter foundations. ATPCO Vice President of Technology Anand Mishra will explore how the industry's most trusted neutral data layer is evolving to meet the moment, as agentic AI moves from concept to commercial reality. With nearly two-thirds of adult travelers under 45 already turning to AI for travel recommendations and AI-driven booking accelerating fast, the window to establish trusted, structured data foundations is open, but for how long?

Anand will pull back the curtain on recent ATPCO's experiments: including those that ask a simple but high-stakes question — can ATPCO's structured data turn general AI into a trusted source for airline retailing? The answer was a resounding yes, and Anand will dive into some of the learnings.

Attendees will leave with a clear view of where airline retailing's AI transformation is heading over the next 18 to 36 months, why the standards and data layer will be the defining battleground, and how ATPCO is positioning itself, and the industry, to make sure that transformation happens forus, not tous

Interviewee: Sinead Finn, Founder, affinnity
Session led by: ATPCO
Track 5 (Pavilion 1)
Oct 1512:15
Conference pass

Presentation: Agentic AI and the future of airline competitiveness

AI / ML
Track 9 (Pavilion 2)
Oct 1512:15
Conference pass

Panel: Scaling airport innovation – moving from pilot projects to operational deployment

Airport - Operations
  • Airports are piloting more tools than ever across AI, automation, robotics and digital passenger services. What actually moves beyond the pilot stage?
  • Capacity constraints are forcing airports to get more from existing infrastructure. Where is innovation delivering the biggest operational gains?
  • Some innovations reduce cost, some improve experience, and some create new revenue. How do airports decide what matters most?
  • What internal conditions really determine whether an innovation scale – governance, funding, culture or partner buy-in?
  • Looking ahead, where should airports be placing their smartest innovation bets?
Vanesa Calvo, Head of Funding and Innovation Trends, A.E.N.A.
Moderator: Eric Boromisa, Founder | Managing Partner, Numbers & Letters Advisory
Track 8 (Pavilion 2)
Oct 1512:15
Conference pass

Presentation: Beyond miles and seats: building the future of travel loyalty

Loyalty
Track 3 (Pavillion 1)
Oct 1512:20
Conference pass

CEO Interview: Tero Taskila, CEO, BeOnd

Keynotes
  • How are industry Leaders viewing the rise of agentic AI: threat or exciting opportunity?
  • Where are the biggest opportunities for AI to optimise aviation business and where is investment focused?
  • From business travel perks to loyalty program schemes: where are the real areas of growth for different aviation models should be focused on in 2026?
  • Are bundles back? How are different airlines positioning their ancillaries for the modern traveller?
Tero Taskila, Chief Executive Officer & Chairman, beOnd
Keynote Stage 1 (Pavilion 1)
Oct 1512:20
Conference pass

Crew Feedback: From Qualitative to Quantitative Data

Startup Theatre
Startup Theatre
Oct 1512:20
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Crew Feedback: From Qualitative to Quantitative Data

Startup Theatre
Startup Theatre
Oct 1512:30
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Panel: Who owns the passenger & captures the value – and are airports and airlines ready for co-ownership?

Airport & Airline Collaboration
  • Who truly owns passenger data across the journey - and how does that ownership shift between booking, airport and arrival?
  • What is the real commercial upside of sharing data and which joint revenue opportunities (retail, e-commerce, ancillaries) depend on it?
  • Where do competitive sensitivities, loyalty programmes and margin pressures still block deeper collaboration?
  • Can airports build meaningful data platforms without airlines or is joint architecture across airlines, alliances and groups of airports essential?
  • Looking ahead, will passenger data sit in collaborative platforms, or remain siloed within airline and airport ecosystems?
Iyad Hindiyeh, CDO, GAL - GMR Group
Amber Dubey, CEO (Non-Aero), Adani Airport Holdings Limited
Moderator: Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Keynote Stage 2 (Pavilion 2)
Oct 1512:30
Conference pass

Panel: Delivering modern airline retailing – how do we make offer & order work?

Digital & IT
  • Where are airlines actually live with Offer & Order today - and what has it taken to get there?
  • How are teams connecting commercial, distribution and IT to move from roadmap to delivery?
  • What are the toughest integration challenges across PSS, pricing, payments and fulfilment? How do we work through these?
  • What delivery models are emerging - phased rollouts, parallel systems or full migration?
  • What defines success when modern airline retailing is fully embedded into core systems?

Abhijit Kedia, Head of Distribution, Air India
Jörg Ahrens, Head of IT Commercial Systems, Condor Flugdienst GmbH
Marco Contento, VP Aviation Business Services, IBS Software
Session led by: IBS Software
Session led by: PROS
Track 1(Pavilion 1)
Oct 1512:30
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Panel: Dynamic bundling: Rethinking systems and products for the intuitive traveller

Retail
  • Moving away from rigid "Basic/Flex" fare structures toward AI-generated bundles created on-the-fly based on real-time traveller intent
  • Navigating personalised pricing to ensure it remains a value-add rather than a regulatory or reputational risk
  • Strategies for seamlessly integrating lifestyle and non-air ancillaries, such as hotels, tours, and carbon offsets, into the initial booking flow
  • Why has personalisation historically failed to meet expectations and do personalisation tactics in ancillary sales need a rethink?
Tiddo Veldhuis, VP Offer Management & Ancillaries, Air France KLM
Sharon Huetson, Head of Proposition, easyjet
Sinead Finn, Founder, affinnity
Track 5 (Pavilion 1)
Oct 1512:30
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Presentation: One memory, every touchpoint: How AI can connect the traveller journey from app to gate to seat

AI / ML

Every airline delivers personalization across multiple channels, but continuity often breaks as the traveler moves from one touchpoint to another.

What changes when AI moves beyond recommending and starts anticipating?

In this session, Mahesh Veda of United Airlines and Jitender Mohan of WNS will explore how airlines can create a connected, context-aware understanding of each traveler across the app, airport, gate and onboard experience.

The discussion will examine how AI, loyalty data and real-time customer insight can come together to simplify journeys, strengthen engagement and unlock new revenue opportunities.

  • Key Themes
  • Moving from channel-level personalization to journey-level continuity
  • Using AI to anticipate traveler needs and determine the next best action
  • Connecting digital, airport and onboard experiences
  • Bringing together eCommerce, loyalty, customer data and operations
  • Converting personalization into stronger engagement, loyalty and enterprise value
Raj Sivakumar, Corporate Senior Vice President, WNS Global Services (UK) Limited
Session led by: WNS Global Services (UK) Limited
Oct 1512:30
Conference pass

Unpacking the next evolution of AI and personalisation within airline loyalty

Loyalty
  • Moving beyond tier-based recognition
  • Using loyalty data when the journey goes wrong
  • Extending member value across the travel ecosystem
  • Taking AI-powered loyalty from isolated use cases to scale
Nejib Ben-Khedher, Divisional Senior Vice President, Skywards, EMIRATES GROUP
Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners
Session led by: Allianz Partners
Track 3 (Pavillion 1)
Oct 1512:30
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Insights from deploying AI across 50'000 flights per month

Startup Theatre
Startup Theatre
Oct 1512:40
Conference pass

Airline Leader Interview: Drew Wells, CCO, Allegiant

Keynotes
Keynote Stage, Pavilion 1
Oct 1512:40
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What a System of Action can do for an Airline

Startup Theatre
Startup Theatre
Oct 1512:45
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Panel: Discussing the challenges of driving successful strategic AI adoption, impactful solutions and evaluating the financial return

AI / ML
  • How can airlines lay the foundations for effective AI implementation in a rapidly evolving ecosystem?
  • Working across the business to evaluate impactful opportunities for AI powered solutions to change the game
  • How are airlines planning to scale data-science powered innovation effectively?
Ivan Karlovic, Director of data, analytics, and AI, Norwegian
Kushal Pasari, Director - AI/ML Engineering & Platforms, United Airlines
Oana Savu, Chief Growth Officer, Ink Innovation
Session led by: Ink Innovation
Track 9 (Pavilion 2)
Oct 1512:50
Conference pass

SeatMaps of Record: data & visualizations for airlines and channel.

Startup Theatre
Startup Theatre
Oct 1513:00
Conference pass

Building ReLUGG - solving your own problem as a founder

Startup Theatre
Startup Theatre
Oct 1513:10
Conference pass

AEROMOND – The Next-Gen On-Board Service Experience

Startup Theatre
Startup Theatre
Oct 1513:15
Conference pass

AED Workshop

Workshops

1. The Portuguese Aviation Ecosystem: Capabilities and Opportunities

  • Introduction to AED as the national cluster for Aeronautics, Space and Defence
  • Overview of the Portuguese ecosystem: industry, R&D, and institutional stakeholders
  • Alignment between research, innovation, and industrial deployment
  • International positioning and participation in European programmes

2. Strategic Panel Discussion: From Clean Skies to Connected Operations: The Convergence of Clean Aviation, AAM and MRO

  • A multi-stakeholder discussion addressing three key domains:
  • Clean Aviation
  • Focus on industrial and technological contributions to decarbonisation and sustainable aviation
  • Representatives from engineering and R&D centres
  • Advanced Air Mobility (AAM)
  • Integration of new mobility solutions, including infrastructure, certification, and operational readiness
  • Participation from technology companies and solution providers
  • Maintenance, Repair and Overhaul (MRO)
  • Portugal’s capabilities and positioning as a competitive MRO hub
  • Contributions from leading industrial operators

3. Collaborating for Tomorrow's Aviation: European Projects, Initiatives and Industrial Opportunities

  • Overview of ongoing and upcoming European programmes (including Clean Aviation)
  • Identification of industrial and technological gaps
  • Opportunities for collaboration in pilot projects and demonstrators
  • Engagement pathways for Tier 1 and Tier 2 suppliers
Portugal in the Future Aviation Ecosystem: Clean Aviation, AAM & MR **Registration required
Rui Santos, Managing Director, Aed Cluster
Margarida Pinto, Advisor to the Board, ISQ
Dário Pedro, CEO, Beyond Vision
David Cruz, CEO, MESA MANUTENCAO ENGENHARIA E SERVICOS DE AERONAUTICOS, LDA
Track 5, Pavilion 1
Oct 1513:20
Conference pass

Beyond the Forecast: Turning Weather into Aviation Intelligence

Startup Theatre
Startup Theatre
Oct 1513:30
Conference pass

AI Roundtables: Open Dialogue Sessions focused on navigating AI in the workplace

Roundtables
Roundtable 1: The Augmented Manager: Empowering middle management in the age of AI
Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline
Roundtable 2: Who Designs the Future? Women Shaping Aviation AI
Michaela Hermans, Vice President E-Commerce, SAS Scandinavian Airlines
Roundtable 3: AI Is Moving Faster Than Us: How Do We Get Our People Ready?
Round Table Area, Pavilion 2
Oct 1513:30
Conference pass

Competition: Ancillary Arena

Keynotes

We are on the hunt for the next big ancillary product or service. Join this session to hear from our 5 finalist companies who will be pitching their solution to our expert panel:

Riyadh Air (PointsXchange)

InterLnkd (NEXORA)

Retailaer

VINI (Flyvbird GmbH)

Roamon

Mario Cruz, Chief Commercial & Revenue Officer, TAP AIR PORTUGAL
Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air
Sinead Finn, Founder, affinnity
Host: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Siddharth Kini, Manager - Product, Strategic Business Solutions & Digital Transformation, Riyadh Air
Bill McKimm, Founder, RoamOn
Oct 1513:30
Conference pass

Bonafide AI: Context is Everything

Startup Theatre
Startup Theatre
Oct 1513:50
Conference pass
Oct 1514:00
Conference pass

Fireside Chat: Co-creating the future journey: how CVG turns airport pilots into shared value

Airport & Airline Collaboration
Keynote Stage 2 (Pavilion 2)
Oct 1514:00
Conference pass

Fireside Chat: From roadmap to delivery – what it takes to execute digital at scale

Digital & IT
Uma Gopinath, Chief Information Officer, Porter Airlines
Track 1(Pavilion 1)
Oct 1514:00
Conference pass
Oct 1514:15
Conference pass

Panel: Turning strategy into delivery - how do we build technology the business actually needs?

Digital & IT
  • How do airlines prioritise technology investment against real business outcomes?
  • Where do digital transformation programmes most often lose momentum?
  • How do IT, product and business teams share ownership of delivery?
  • How do airlines avoid building technology that adds complexity instead of solving problems?
  • What separates airlines that consistently turn digital investment into measurable business value?
Mariana Zaparolli, Director - Digital Capabilities and Accelerators, LATAM Airlines
Ousman Afzal, Managing Director - Technology, Operations Lean Portfolio & Operations Delivery, Southwest Airlines
Track 1(Pavilion 1)
Oct 1514:15
Conference pass

When the Chatbot Speaks for your Airline: Building Trust in Customer-Facing AI

AI / ML
Track 9 (Pavilion 2)
Oct 1514:15
Conference pass

The Loyalty Value Equation – Balancing profitability and customer trust

Loyalty
  • Maintaining the balance between airline profitability and perceived customer value in loyalty programs
  • How is tech reshaping the loyalty value equation, considering dynamic rewards, flexible redemption, and real-time pricing of benefits?
  • Transactional vs emotional loyalty in the age of automation: can technology strengthen customer trust rather than erode it?
  • Creating value from the customer data loyalty schemes create: how is loyalty data being interrogated to support commercial decisions?
Gilbert Ott, Director, Loyalty, oneworld Alliance
Session led by: Gyoza Flights
Track 3 (Pavillion 1)
Oct 1514:30
Conference pass

Digital Product Panel: What is next for digital platforms in an increasingly online world

Keynotes
Sara Walter de Freitas, Director Digital & e-Commerce, TAP AIR PORTUGAL
Guido Van Til, VP Digital, oneworld Alliance
Niles Lawrence, Product Manager, Agent Development, Sierra.AI
Session led by: Sierra Technologies, Inc.
Session led by: Atrius
Keynote Stage 1 (Pavilion 1)
Oct 1514:30
Conference pass

Panel: Designing the passenger journey together – how do airports, airlines and partners deliver a truly shared experience?

Airport & Airline Collaboration
  • Where are airports, airlines and partners still redesigning the journey in isolation rather than taking an end-to-end passenger view?
  • Can joint experimentation and testbeds reduce duplication and help scale innovations faster?
  • How do we connect physical and digital journeys? Terminal design, baggage systems and intermodal links with apps and digital tools?
  • How should performance metrics evolve so NPS, OTP, dwell time and spend reflect joint ownership of the passenger experience?
  • What will make partnerships across airlines, airports and suppliers work to deliver a joint-up experience?
  • By 2030, what should passengers tangibly experience if airports and airlines are truly innovating together?
Karen Ellis, Airport Assistant General Manager - Chief Customer Experience Officer, City of Atlanta/ Hartsfield- Jackson International Airport
Natalie Randall, Day of Travel Experience Manager, Alaska Airlines
Jeff Livney, VP, Business Development - Digital Products, Airport Dimensions
Session led by: Airport Dimensions
Keynote Stage 2 (Pavilion 2)
Oct 1514:30
Conference pass

Sharing achievements and learnings from rapid innovation with AI: what solutions progressed beyond POC?

AI / ML
Mark Wallace, Head of Data Science, easyjet
Murali Karthik, Head of EA, Governance, Data & AI, Agentic COE, Air India
Track 9 (Pavilion 2)
Oct 1514:45
Conference pass

How to Cut Boarding Time in Half

Startup Theatre
Startup Theatre
Oct 1515:05
Conference pass

Measure adoption. Reduce fuel burn. Improve performance.

Startup Theatre
Startup Theatre
Oct 1515:15
Conference pass

Battle of the Apps

Keynotes
Oct 1515:15
Conference pass

Chair closing remarks

Loyalty
Track 3 (Pavillion 1)
last published: 02/Oct/26 14:25 GMT