DIGITAL ADVICE. AUTOMATION. CUSTOMER EXPERIENCE.
FOR THE WEALTH MANAGERS OF THE FUTURE
London, 28 - 29 November 2018
Schedule
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Nov 2809:10
Conference pass
Opening Remarks from the Chair
Keynotes
Nov 2809:20
Conference pass
A crash is coming – Are investment managers as well as its digital offerings (Robos) prepared and will clients thank them for their efforts after?
Keynotes
- Does investment management have a problem with risk mitigation given 10 years of QE and traditional non-correlations becoming correlated?
- Are the strategies on the money making and risk management side becoming inadequate for the coming turbulence?
- Retail customers deserve better than passive net long strategies?
- Is the investment management world ready to control client risk during mass market turbulence?
- Has the robo-advice industry become too focused on the bells and whistles and not the renaissance of investment strategies to the mass market?
Nov 2809:50
Conference pass
AI, IA, Blockchain... Feeling pressured by consultants and peers? In reality - too much talk, limited real experiences and often a first disappointing trial
Keynotes
- While new technologies are easily jumping into consumers’ everyday lives, they remain highly complex and challenging for companies: How to start?
- Nothing seems impossible and delusions are high. How realistic are they (today)?
- Hype pushing the conviction that if you are not in now, you are, or will be soon, out. How urgent is it for you to jump in?
- Touching new technologies for the first time is risky. How to learn and improve until succeeding?
Nov 2810:20
Conference pass
Wealth as a Living Business
Keynotes
- Wealth Managers have been facing ongoing disruptive challenges to their established business and service models - and most recognise doing nothing is not an option.
- Changing customer expectations, the rise of digital technologies, the advent of new competitors and ongoing regulation are all making it tougher to compete
- We believe a comprehensive response is required, which requires Wealth Managers to adopt the attributes of ‘living businesses’, in order to succeed.
Nov 2811:40
Conference pass
Automation vs. Humans - How robots are disrupting investment
Keynotes
- Passive advantage vs. Active disadvantage
- Shift from technology-enabled human relationships to experiences with human support – the hybrid approach?
- The advantages of human advisors include sensitivity to emotions, flexibility, accountability and the ability to offer tailored services
- Cost and efficiency vs. Emotion and trust?
Nov 2812:10
Conference pass
Roundtable Discussions
Keynotes
Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, will discuss the topic that will be introduced and guided by the Roundtable Moderator. After 25 minutes, there will be opportunity for a rotation between discussions so participants can join two tables during the session.
Breaking down the barriers to innovation for FinTech enterprise
Driving Growth as a Living Wealth Business
Harnessing the power of AI for asset and wealth management
Sean Doherty, Head Of Digital, NIIT Technologies
Perspectives on whether ETFs are becoming too alternative and risky
Putting the Customer First - Digitally Transforming the Financial Customer Experience
The dynamics of regulation and governance compliance in the face of digital transitions
Tools and strategies for educating potential and current investors about opportunities
Using AI capabilities to drive intelligence in Relationship Management
What is the future of the pensions industry from a digital perspective?
What opportunities do AI and the evolving use of data present for personal finance?
What tools can we implement to create personal connections that will establish trust from our clients?
Winning Clients in the Era of Hybrid Advice
Nov 2814:20
Conference pass
How to engage the mass-market with their wealth journey
CX
- Considering how to break mass-market inertia around wealth building and wealth management
- Ensuring customers know what they need to know to make good decisions
- Strategies for guaranteeing ongoing customer engagement
Nov 2814:20
Conference pass
Start-Ups beware: Core miscalculations in cooperation with established businesses
Digital Implementation
- - Why established business need startups
- - How the process of adoption works internally
- - Key miscalculations to keep in mind to succeed
- - Some ideas on how to overcome the challenges
Nov 2814:20
Conference pass
Establishing an Artificial Intelligence capability – Challenges and opportunities
Automation and Investment
- Strategic challenges in banking by means of background
- Organisational challenges
- Opportunities and examples
- Thoughts about the future impact
Nov 2814:20
Conference pass
Investing in China Local Market Through AI and Human Intelligence
Investment Management Challenges
- Chinese onshore equities as a separate asset class
- Risk reduction in China local A-share market
- Systematic and AI approaches in China markets
Nov 2814:40
Conference pass
Private Collaboration Channels to Fast-track Financial Transactions
CX
- Expectations from customers for on-demand digital experiences
- Accelerating transactions & deepening customer relationships
- Delivering a next-gen customer engagement experience, through private collaboration channels
Nov 2814:40
Conference pass
Digital Advice Transformation
Digital Implementation
-The Emerging Digital Adviser - 2x, 10x and 100x – Consistent, efficient and personalised advice at scale- Making the journey more efficient through to fully automated advice- Examples of how adviser firms have improved their ability to serve customers- New methods of engaging customers in a fully automated advice process
Nov 2814:40
Conference pass
From start-up to scale-up: The benefits of machine-learning for the wealth management industry
Automation and Investment
- Background and introduction to the case study
- Scaling up and implementing new features fast: The benefits of being a start-up
- Automation of financial management and back office activities
- Partnerships, funding, and the “growing up” transition
- The fundamental components and attractive qualities a start-up needs to move to a scale-up?
- Where is the industry going? start-ups vs. incumbents
Nov 2814:40
Conference pass
How machine learning can help stock pickers
Investment Management Challenges
- Equity portfolio managers with a broad remit may have missed opportunities due to shortcomings in their investment process
- Impossibility for most institutional asset managers to scrutinise within their target universe from noise in the data used for screening and biases
- Screening stocks and research possibilities offered by machine learning tools
- Building on machine learning research used by e-commerce companies, creating a recommender system which identifies stocks that are likely to match a portfolio manager’s selection criteria
- Introducing a content-based element and a collaborative element
Nov 2815:00
Conference pass
How should financial planning adapt to a multi-stage life?
CX
- Expansion of investment solutions to the mass market
- The impact of the introduction of pension freedoms, auto-enrolment and a shift from defined benefit to defined contribution pension schemes
- Lessons learnt from the past for moving forward with retail investment advice
Nov 2815:00
Conference pass
The impact of digital transformation on customer experience: Dos and don’ts from industry experts
Digital Implementation
- Understanding the new digital customer – drivers for change?
- Strategies for transforming the internal IT ecosystem
- Personalisation of experiences is fundamental?
- Considerations for agility, future overhauls and updates
Nov 2815:00
Conference pass
What qualifies as AI and what doesn’t’?
Automation and Investment
- Impact of automation and shift towards self-service delivery as the primary access point in the delivery mix
- What have we achieved: Artificial General Intelligence (AGI) vs. Artificial Super Intelligence (ASI)?
- What can we expect in the next 5 years from this technology space
- AI influenced ETF’s and it’s in/ability to serve complex investment needs
Nov 2815:00
Conference pass
The increasing role of quant in a volatile marketplace: Maths vs. emotion
Investment Management Challenges
- In a politically and economically volatile context, what is the role for quant in overcoming the biases that can negatively influence investors?
- Is it possible to take an entirely data-driven approach to remove emotions from investing?
- Will the next generation of fund managers actually be data scientists?
Nov 2815:40
Conference pass
UBS Unique and qualitative and quantitative client research
CX
- How to set up client insights to drive your business decisions and client offering.
- How client insights can give you valuable insights and put you in good stead with the regulator
- How insights have driven the UBS programme for female clients.
- The changing face of wealth and how understanding emerging clients is the key to growth.
Nov 2815:40
Conference pass
How can you best prepare your employees for digital transformation?
Digital Implementation
- How can companies ensure that the employees are put at the heart of digital transformation?
- How can you engage and involve employees in the decision-making process of new technology?
- How can employees be educated to feel positive about new technology?
- How can companies best manage the change in management structures, job roles and cultures?
Nov 2815:40
Conference pass
The Future of Philanthropy
Investment Management Challenges
Anthony Donatelli, Director, Philanthropy Services UK, UBS AG
Nov 2816:40
Conference pass
Becoming a disruptor brand with durability: Trust, compliance and innovation at the consumer interface
CX
- Building trust through creating an intuitive, reliable and stress-free customer experience
- Using technology to reshape individual’s relationship with their money; it’s all about the app
- Overcoming ‘groupthink’ through building a diverse workforce
- Bringing the regulators with you on the journey
Nov 2816:40
Conference pass
Digital touch points for employees and worker agility
Digital Implementation
- Key drivers for offering your employees flexible working opportunities
- Identifying the right communication tools for your business
- Using digital tools to improve collaboration and enhance employee performance
- Using real-time communication tools to reduce costs
Nov 2816:40
Conference pass
Alternative data – moving beyond the quant hype
Automation and Investment
- Understanding the rise of alternative data including ESG and the palpable interest
- New types of data available to market participants and consequential insights
- Visualisation techniques to understand relationships across data sets and pragmatic influence on client portfolios
Gideon Smith, Europe Chief Investment Officer, AXA Investment Managers - Rosenberg Equities
Nov 2817:00
Conference pass
Supporting the customer journey and client 'sticking' through technology usability
CX
- Starting with onboarding: Exploring new tools and technologies to attract new demographics and maintain a competitive edge
- What are the most attractive interfaces for our individual customer demographics?
- How can we pace our digital innovations and stay pertinent alongside the fact-paced changes in smartphone tech?
- Once our customers are hooked, how do we keep them there?
Nov 2817:00
Conference pass
Experience of added-value generated by technology and cost transformation
Digital Implementation
- Strategies for implementing infrastructure which enables technology-driven capabilities: when, how, and where?
- Focusing on user-experience and keeping a positive client experience as the end-game
- Maintaining a “people-centred business” outlook, with a digitally enabled back-office
Nov 2817:00
Conference pass
Including ESG data for smarter investment decision-making and investor autonomy
Investment Management Challenges
- Trends developing in the use of ESG (environmental, social and governance) factors
- Growth in ESG integration
- Potential offerings for investors to establish a better understanding of the evolving ESG landscape
- Risk assessment and client demand: Is it worth quantifying ESG in our portfolio mix?
Nov 2817:30
Conference pass
WealthTech Start-Up Pitches
Keynotes
Given the variety of start-ups and WealthTech firms within the Wealth Management industry and the increasing challenge to work out who to engage with to meet your business needs, this session will allow organisations to get their brand and solutions out into the investment community. Our aim is to provide a platform for this fresh entrepreneurial spirit to flourish.We will be hosting a round of start-up pitches where each budding and innovative organisation will have 5 minutes to pitch. Pitches will be split into B2C and B2B groupings.
Vince Howard, Head of Marketing, SwissBorg
Marek Zamecnik, CEO, Vestberry
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Nov 2909:00
Conference pass
Opening Remarks from the Chair
Keynotes
Nov 2909:10
Conference pass
Understanding the value of the human relationship in a digital age. Why personalisation remains key?
Keynotes
- Back to basics – Considering the psychology of money, financial education and savings disciplines, alongside the trend of an aging population and how this ties in to the importance of language in our client interactions
- Vying for the preservation of wealth without appearing too exclusive, yet discouraging “clogs to clogs” expenditure
- “Peace of mind. Frees up time” - Augmenting financial health through additional financial vehicles and the necessity for personalised advice to prevent the blow-up of risks from wealth too soon, too young, and online
Nov 2909:30
Conference pass
How to save it
Keynotes
- The digital transformation
- New ways of working
- New ways of earning
- New ways to save/invest
Nov 2909:50
Conference pass
Why diversity matters to your customers and to the future of your business
Keynotes
- Links between employee diversity and company innovation
- Perspectives for innovation and best solutions to help clients achieve their objectives.
- Making sure your advisors reflect the diversity of your customers
- Women and wealth
- Competition for talent
Nov 2911:00
Conference pass
Changing investor demographics: Underpinning the 'wants and needs' of the new customer pool
CX
- A change in financial behaviours: Which habits are reshaping investment decisions today?
- Boomers transitioning from an orientation of full-on accumulation to an acutely greater focus on disbursement
- The rise of women in wealth: How can advisory models adapt to cater to women’s needs?
- Preparing for the inter-generational wealth transfer and upheaval of our changing investor demographic
Nov 2911:00
Conference pass
You can see AI everywhere but in the productivity statistics
Digital Implementation
- How to explain the productivity puzzle: why is productivity growth so low despite the wave of technological innovation?
- What is the link between technological innovation and the rise of populism and what does it mean for growth and capital markets?
- Technological innovation and the implication for capital markets: lessons learnt from financial market history.
- What are the implications for investors today?
Nov 2911:00
Conference pass
Exploring the broader breadth and opportunity that Robo brings to both business and the end customer
Automation and Investment
- Underestimating the disruptive potential of new entrants
- Why should incumbents be uniting with FinTechs?
- Advantages and disadvantages of Robo for clients
Nov 2911:00
Conference pass
Preparing for market downturn: Are traditional methodologies damaging?
Investment Management Challenges
- Recessions are unpredictable – a disproportionate focus on avoiding them tends to be costly in forgone returns
- We mostly lack the imagination to see beyond the last recession – it is not just different this time, but every time!
- A run through of some of the risks as they currently stand and how to position
Nov 2911:20
Conference pass
Experiences of CX channel partnerships: Bringing innovation for mass engagement with customers' wealth journeys
CX
- How and why Edmond De Rothschild partnered with local distributors to advance CX channels
- Who creates the right technology and framework to suit our purpose?
- When is it more appropriate to buy, partner and build?
- The importance of a loyal customer base, client trust and the incorporation of technology in a changing customer ‘need’ environment
Nov 2911:20
Conference pass
Vision, architecture and data infrastructure for mastering complexity in the digital age
Digital Implementation
- Data mirrors human language, but computers aren’t human. We need a rethink of data and how we use it, individually and collectively.
- A vision of finance more useful for digital age engineering
- Endgame: what architecture should we aim for? Is no reporting the future of reporting?
- Danger in delay: what strategies could get us on the way, over the hurdles, fast enough?
- The Legal Entity Identifier as a first global implementation, ready to use.
Nov 2911:20
Conference pass
Combining Human and Machine to generate alpha
Automation and Investment
- Big data and machine learning are increasingly talked about by asset managers
- However, practical experience is shorter supply
- BlackRock’s Systematic Active equity team have a 30+ year history of combining human insight and technology
- The team have been pioneering the use of alternative data sources and machine learning for 10 years
Nov 2911:20
Conference pass
Brexit - Navigating through uncertainty and finding opportunities for the AWM (Asset and Wealth Management) industry
Investment Management Challenges
- How can we turn Brexit into a catalyst to accelerate our response to global opportunities, not distract?
- Considering the impact of Brexit on incumbents, compared to the new players in the AWM industry
- Outlining the governmental steps for the protection of the industry in the face of disruption and likely upheaval
Nov 2911:40
Conference pass
Benefits of Blockchain for client profiling and onboarding
CX
- The creation of a digital identity as a natural next step
- Blockchain to build a KYC (Know-Your-Customer) utility
- Mutually distributed ledger technology to create a safe store of data that a customer can provide access to at their choosing
- Single standard practical approach to customer onboarding can empower the financial services industry
Nov 2911:40
Conference pass
Giving direction to innovation - the innovation thesis
Digital Implementation
- 1.000 steps in one direction or 1 step in 1.000 direction
- Avoiding the ease of following multiple innovation initiatives
- An innovation thesis and the art of deliberation and focus for rationale and clear outcomes
- Case study: Wealth Management Unit of Norway's largest bank, DNB
Nov 2911:40
Conference pass
Utilising automation in investment - should we be scared?
Automation and Investment
·What is AI really and should we be concerned?·Juxtaposing the old and the new: Combining traditional values with innovative thinking·Staying relevant in a fast-changing marketplace by looking ahead – disrupt or be disrupted?·How do I go about creating automated investment services?
Nov 2913:30
Conference pass
Disrupting the sea of 'sameness' through CX and the power behind personalisation
CX
- Do your clients actually feel they are important?
- Considering the brand model – who do you want to be and for who?
- The financial industry: Past, present, and the new
- Winning client experience and becoming a disruptor brand - How do we become exceptional?
Nov 2913:30
Conference pass
AI and ESG Big Data: Two megatrends shaping finance
Automation and Investment
- The major forces disrupting understanding and demand for ESG financial services
- The resultant rise of ESG big data
- The Age of AI – how we can how use technology to make sense of this data
- Data revealing performance correlations with ESG and Global Compact scores
- The new norm for investors
Nov 2913:30
Conference pass
Blockchain: Can crypto currency be a new asset class? Our experiences from Japan
Investment Management Challenges
- Introduction of regulation on crypto currency exchange
- Following boom (Japanese Yen becoming major currency in crypto currency trading)
- Coincheck incident and lessons learned
Nov 2913:50
Conference pass
Building client trust in financial services
CX
- Understanding conflicts of interest when observing levels of trust
- Missing regulatory sign-posts for winning confidence in our services
- Formulaic Robo risk
- Cases of success in the industry and where there is scope for improvement
Nov 2913:50
Conference pass
Should we be automating data mining of social media to mitigate risk, drive alpha and impact the consumer?
Automation and Investment
- Leveraging AI and cognitive technology for social media data mining
- Language, media and context
- Consent, brand, reputation
- Pros and cons
Nov 2913:50
Conference pass
New generation, new technology, new regulation - what is the impact of distribution of financial products?
Investment Management Challenges
- Why millennials are impacting our approach to client centricity
- Impact of Robo, automation….gamification on human relationships
- The importance of influencing the client journey
Nov 2914:10
Conference pass
The ubiquity of digitization: Considering 'humanization and ethics of the internet' for the client and for you
CX
- Why we need to consider the very real fear for the ‘rise of the machines’ in our client pool
- The importance of ethics whilst improving technology for business goals such as security, cost reduction, portfolio returns and client communications
- What can we learn from PSD2 and the benefits of competitive advantage through transparency for the Wealth industry
- Matching consumer expectations and needs, with the pace of innovation
Nov 2914:10
Conference pass
Which should come "first" for the most successful analytical approach: Digital - Mobile - Cloud - AI?
Automation and Investment
- Breaking through the hype of the hottest IT topics - Are they a real game-changer for the industry?
- What should our IT development strategy be focusing on?
- How can we best prepare for the impending ‘flood’ of data in our digital transformation?
Nov 2914:10
Conference pass
The 'Alternatives' asset allocation landscape: Barriers for entry, relative risk levels and increased returns
Investment Management Challenges
- The case for alternative investments for institutional investors' return objectives
- Current challenges faced by investors when considering alternative investments
- Continuing the trend towards increased portfolio diversification whilst mitigating risks
- Implementation strategies to develop a successful alternative investments program
Nov 2914:30
Conference pass
Internet of Value - How advanced technologies can be applied to impact CX through trust and transparency
CX
Robert Jamieson, Group Chief Digital & Technology Officer, Legal & General
Nov 2914:30
Conference pass
Diversification in the new age: How can modern technology open doors in your investment strategy?
Investment Management Challenges
- How can VC and crowd equity models disrupt the industry and empower investors to diversify their portfolios?
- How can data and AI power investment decisions?
- How does investing in new technologies themselves have the potential for big returns?
last published: 27/Nov/18 11:35 GMT
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