Andrew Morrison | Head of Client Experience Enablement
Aviva Investors

Andrew Morrison, Head of Client Experience Enablement, Aviva Investors

Joined Aviva Investors: 2012
Main responsibilities
Andrew leads the design and implementation of best practice across key touchpoints on the Institutional and Wholesale client journeys. 
Achievements to date include developing a CX framework, creating a new client reporting tool-kit and transforming pooled client onboardings, reducing from 18 to 3 weeks.

Experience and qualifications
Andrew has a Consulting and Strategy background. Since joining Aviva Investors, Andrew has held a number of positions including heading the strategy and planning team and Chief of staff to the COO.
Prior to joining Aviva Investors, Andrew worked in Finance, where he qualified as an accountant and moved into consultancy where he focussed on developing and implementing growth and client retention strategies across FTSE 250 clients.


Wealth 2.0 Day 1 - 28th November 2018 @ 17:00

Supporting the customer journey and client 'sticking' through technology usability

  • Starting with onboarding: Exploring new tools and technologies to attract new demographics and maintain a competitive edge
  • What are the most attractive interfaces for our individual customer demographics?
  • How can we pace our digital innovations and stay pertinent alongside the fact-paced changes in smartphone tech?
  • Once our customers are hooked, how do we keep them there?
last published: 27/Nov/18 11:35 GMT

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