Joel has been in the Financial services industry for 15 years and has predominantly specialised in the Wealth and Financial Advice space. Having previously worked at the FCA Joel has spent the last 4 years at Santander heading up the Wealth Compliance area. Joel has a keen focus on the evolving role of Compliance and has been involved in various innovative projects exploring new ways of communicating with customers, the role of Behavioural Psychology, the use of technology through RegTech / FinTech and how all of these impact on customer outcomes.