2025 Agenda

Miami, FL, 14 - 15 May 2025

Schedule

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May 148:40
Conference pass

Organizer opening remarks

Keynotes
Clare Corden, Conference Producer, Terrapinn Holdings Ltd
Keynote Stage
May 148:50
Conference pass

Digital innovation to enhance the customer experience

Keynotes
Jaron Millner, Head of Digital and Innovation, Oneworld Alliance
Preston Peterson, Director Customer Experience, American Airlines
Keynote Stage
May 149:40
Conference pass
May 1411:20
Conference pass

Airport experience transformation: From check-in to boarding gates

Experience
Jason Fogelman, Sr. Director Airport Innovation, Standards & Training, Spirit Airlines
Rupen Philloura, Director of Terminal Operations, Customer Service & AOCC, Miami International Airport
Track 6
May 1411:20
Conference pass

Connecting the world: Exploring the power of airline alliances

Distribution
Christine Valls, Sales Director, Latin America & the Caribbean, UNITED AIRLINES
Track 2
May 1411:20
Conference pass

Crafting compelling brand stories: Marketing strategies in aviation

Marketing & Loyalty
Track 6
May 1411:20
Conference pass

Navigating REAL ID: Implementing, integrating, and enforcing compliance at TSA checkpoints

Airport Technology
Simone Davis, Director, REAL ID, Transportation Security Administration
Track 4
May 1411:20
Conference pass

Navigating the impact of conversational search on aviation to maximize opportunities

Digital, IT, & AI
Olaf Backofen, Head of Global Retail Partnerships, Lufthansa Group
Track 3
May 1411:20
Conference pass

The role of data analytics and business intelligence in sales acquisition

Revenue
Interviewee: Lisa Morales Wilson, Head of Sales, Caribbean Airlines
Interviewer: Yen-Pu Paul Chen, Senior Director Corporate Planning & Business Intelligence, V.X Consulting
Track 1
May 1411:40
Conference pass

Advanced Air Mobility Infrastructure: An FAA Review

Airport Technology
Track 4
May 1411:40
Conference pass

Aviation marketing transformed: The rise of the travel creator economy

Marketing & Loyalty
Track 6
May 1411:40
Conference pass

Cybersecurity challenges and solutions in aviation IT

Digital, IT, & AI
David Overfelt, Director Information Systems, Breeze Airways
Track 3
May 1412:00
Conference pass

Digital transformation in aviation: Shaping the future of the industry

Digital, IT, & AI
Track 3
May 1412:00
Conference pass

Engagement beyond points: Building emotional connections with customers

Marketing & Loyalty
SungJoon Park, Director - Loyalty & High Value Customers, SkyTeam
Jade Liska, Deputy Director, Planning And Engineering Division, Kansas City Aviation Department
Megan O'Connell, Director of Marketing and Branding, Philadelphia International Airport
Track 5
May 1412:00
Conference pass

Future trends in airport technology: From robotics to autonomous vehicles

Airport Technology
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Moderator: Dan Christian, Travel Trends Podcast, Travel Trends Podcast
Track 4
May 1412:00
Conference pass

Raising the bar for in-flight passenger experience

Experience
Fiona Kiesel, Chief Guest Officer, Breeze Airways
Paul Mills, Head of Inflight Services, Virgin Atlantic Airways
Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media
David Kwesi Ankamah Opare, Airport Services Duty Officer, Qatar Airways
Track 6
May 1412:00
Conference pass

Revolutionizing revenue management: The future landscape of revenue optimization

Revenue
Matthew Ouimet, Director of Revenue Management, Yield, Southwest Airlines
Moderator: Juan Nicolás Rhoads, Independent Aviation Consultant, NR Consulting
Juan Pablo Lafosse, CEO, travelx
Track 1
May 1412:00
Conference pass

Transition to NDC: Transforming airline distribution standards

Distribution
Dawid Karaś, Deputy Sales Director, Head of NDC, LOT Polish Airlines
Shreya Parmar, Head of Offer Placement Business, Lufthansa Group
Moderator: Karina Medeiros, Regional Manager, Transformation and Products - Americas, IATA
Track 2
May 1414:00
Conference pass

Optimizing digital payments: Enhancing user experience in airline transactions

Retail & Payments
Angela Trivedi, Manager, Payments & Distribution Strategy, Hawaiian Airlines
Track 2
May 1414:00
Conference pass

The impact of dynamic pricing on airline revenue generation

Revenue
Tomas Rodrigo Mendez, Revenue Manager, Air Century
Track 1
May 1414:00
Conference pass

The intersection of digital innovation and cybersecurity: Edmonton-Vancouver case study

Digital, IT, & AI
Track 3
May 1414:00
Conference pass

The role of airports in navigating the energy transition

Sustainability
Peta Wolmarans, Director - Planning, Vancouver International Airport
Track 6
May 1414:00
Conference pass

The role of airports in navigating the energy transition

Sustainability
Peta Wolmarans, Director - Planning, Vancouver International Airport
May 1414:00
Conference pass

The role of customer service in fostering loyalty and advocacy

Marketing & Loyalty
Track 5
May 1414:00
Conference pass

Transforming Miami International Airport: Capital improvement program update

Aviation Strategy & Operations
Basil Binns, II, Deputy Director of Aviation, Miami-Dade Aviation Department (MIA)
Track 4
May 1414:00
Conference pass

Transforming Miami International Airport: Capital improvement program update

Aviation Strategy & Operations
Basil Binns, II, Deputy Director of Aviation, Miami-Dade Aviation Department (MIA)
May 1414:20
Conference pass

Next-gen travel: Driving innovation in airline apps for an enhanced experience

Digital, IT, & AI
Trevor Lane, Software Engineering Manager, Breeze Airways
Track 3
May 1414:20
Conference pass

Optimizing revenue across the aviation experience: The best kept secret, passenger experience is the engine of lifetime value

Revenue
May 1414:40
Conference pass

Building partnerships to grow and retain community air service

Marketing & Loyalty
Track 5
May 1414:40
Conference pass

Cultivating leadership in aviation: Strategies for developing future industry leaders

Aviation Strategy & Operations
Moderator: Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd
Tricia Thompson, Talent Manager, Piedmont Airlines
Track 4
May 1414:40
Conference pass

Innovation in airline retail: Trends and transformation

Retail & Payments
Gary Cojulun, Sr Manager, Retail Systems, UNITED AIRLINES
Track 2
May 1414:40
Conference pass

Maximizing ancillary revenue streams: From baggage fees to in-flight sales

Revenue
Felipe Gomez, Revenue Management Director, Wingo
Pradipta Kanjilal, VP, Client Partner, Innova Solutions
Track 1
May 1414:40
Conference pass

Towards net-zero emissions: Sustainability goals and strategies in aviation

Sustainability
Track 6
May 1414:50
Conference pass

Leveraging AI for smarter aviation operations

Digital, IT, & AI
Tom Garrison, Solutions Architect, Innovation & Emerging Trends, Southwest Airlines
Viktorija Diestelkamp, Head of Analytics & AI Products, British Airways
Jim Hicks, VP, IT & Digital, Global Crossing Airlines
Kushal Pasari, Director - Data Engineering, GenAI/ML, UNITED AIRLINES
Track 3
May 1415:30
Conference pass

AI and advanced technologies in aviation

Keynotes
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Vijay Dheap, Chief Executive Officer, RozieAI
Keynote Stage
May 1416:05
Conference pass

AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You

Keynotes
Heather Fox, VP of Consult, Consumer & Travel, Kyndryl
Moderator: Mandeep Grewal, Founding Partner/CEO, Flyaway Advisors LLC
May 1416:35
Conference pass

Driving Loyalty through Customer Experience

Keynotes

Reserved for Allianz

May 1417:10
Conference pass

Revenue and distribution revolution: Harnessing technology for airline innovation

Keynotes
Shreya Parmar, Head of Offer Placement Business, Lufthansa Group
Keynote Stage

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May 159:00
Conference pass

From loyalty to media to commerce: Innovating across the customer journey

Keynotes
Luc Bondar, COO & President of MileagePlus, UNITED AIRLINES
Keynote Stage
May 159:40
Conference pass

Aviation opportunity across Latin America

Keynotes
Otto Gergye, Chief Commercial Officer, Avianca
Ken Pyatt, Deputy Aviation Director, Miami International Airport
Keynote Stage
May 1510:20
Conference pass

The transformation of Spirit Airlines and the evolving landscape of low cost carriers

Keynotes
Interviewee: Rana Ghosh, Chief Transformation Officer, Spirit Airlines
Keynote Stage
May 1511:20
Conference pass

Developing Manchester Airport: Transformation and plans for international expansion

Airport Technology
Track 4
May 1511:20
Conference pass

Navigating regulatory issues and building partnerships between airlines, airports, and governments

Marketing & Loyalty
Aylette Wright-Paul, Manager of Government and Industry Affairs, Caribbean Airlines
Jade Liska, Deputy Director, Planning And Engineering Division, Kansas City Aviation Department
Track 5
May 1511:20
Conference pass

Revenue management in airline operations: Pricing, inventory, and yield optimization

Revenue
Matthew Lunder, Senior Manager, Revenue Management & Decision Support, Sun Country Airlines
Track 1
May 1511:20
Conference pass

Small changes = big wins: Southwest Airline’s approach to digital transformation for the customer experience

Experience
Track 6
May 1511:40
Conference pass

Elevating employee experience through innovative technology

Experience
Interviewer: Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd
Interviewee: Fabian Mascaretti, VP, Employee Experience, Avianca
Track 6
May 1511:40
Conference pass

Optimizing ground operations: Streamlining efficiency and safety in aviation

Airport Technology
Adam Thompson, President, Lagniappe Aviation
May 1512:00
Conference pass

Aviation innovation: Fostering collaborative partnerships

Airport Technology
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Rupen Philloura, Director of Terminal Operations, Customer Service & AOCC, Miami International Airport
Moderator: Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Track 4
May 1512:00
Conference pass

Gateways to major events: How airports align marketing and experience for high-impact moments

Marketing & Loyalty
Megan O'Connell, Director of Marketing and Branding, Philadelphia International Airport
Moderator: Gabby Poirier, Director, Juliett Alpha
Track 5
May 1512:00
Conference pass

Improving accessibility and passenger experience for all travelers

Experience
Moderator: Eric Boromisa, Managing Partner, Numbers & Letters
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Laurel Van Horn, Programs Director, Open Doors Organization
Track 6
May 1512:00
Conference pass

Strategies for growth in a dynamic market

Distribution
Track 2
May 1513:20
Conference pass

Cleared for take-off: Launching successful aviation start-ups

Start-Up Competition
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Ed Wegel, Chair and CEO UrbanLink Air Mobility, Avi8 Air Capital
Track 6
May 1513:20
Conference pass

Connecting the skies: Exploring the future of IoT and IFEC

Digital, IT, & AI
Tom Garrison, Solutions Architect, Innovation & Emerging Trends, Southwest Airlines
Track 3
May 1513:20
Conference pass

Designing a thriving workplace culture in aviation: Fostering engagement, inclusion, and innovation

Aviation Strategy & Operations
Track 4
May 1513:20
Conference pass

Protecting loyalty programs with a holistic security & fraud prevention strategy

Marketing & Loyalty
Howard Patty, Sr. Manager Digital Platforms, Southwest Airlines
Track 5
May 1513:40
Conference pass

Start-up pitch competition

Start-Up Competition

5 start-up finalists (selected by judges prior to AFA)

Each start-up will give a 5-min pitch, then 5 min Q&A from judges (50 minutes total)

15 min feedback, 10 min deliberation, 5 min awards (30 minutes total)

Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Ed Wegel, Chair and CEO UrbanLink Air Mobility, Avi8 Air Capital
Track 6
May 1513:40
Conference pass

The power of local: Building community support through the “Fly Local” campaign

Marketing & Loyalty
Track 5
May 1514:00
Conference pass

Addressing workforce shortages: Strategies for recruitment and retention

Aviation Strategy & Operations
Moderator: Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd
Charlene Lowery, Recruiting Coordinator, PDT Airlines
Track 4
May 1514:00
Conference pass

Data-driven loyalty: Leveraging customer insights for program enhancement

Marketing & Loyalty
Moderator: Yen-Pu Paul Chen, Senior Director Corporate Planning & Business Intelligence, V.X Consulting
Bruno Gonzalez, Head of Loyalty, Volaris
Nick Ewen, Director of Content, The Points Guy
Track 5
May 1514:00
Conference pass

Elevating customer communication: Strategies for seamless passenger experience in aviation

Digital, IT, & AI
Track 3
May 1514:00
Conference pass

The evolution of in-flight retail: Trends, innovations, and the future of cabin commerce

Retail & Payments
Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media
Track 2
May 1514:00
Conference pass

U.S. government assistance to expand your global footprint

Revenue
Moderator: Christopher Munoz, Senior International Trade Specialist, U.S. Department of Commerce
Elena Mendez, Regional Director, Eastern Region, Small Business Group, Exim Bank
Shelly Bernal, International Trade Consultant, Small Business Development Center of Florida
Track 1
May 1514:40
Conference pass

Bridging the skills gap in aviation: Training and development initiatives

Aviation Strategy & Operations
Jason Fogelman, Sr. Director Airport Innovation, Standards & Training, Spirit Airlines
Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Track 4
last published: 26/Mar/25 21:45 GMT
 

Contact us

To sponsor or exhibit contact:
Joe Hames
Tel:   +1 646-619-1774

joe.hames@Terrapinn.com

 

Speaking Opportunities:
Clare Corden
Tel:  +1 201-912-7744

clare.corden@terrapinn.com

 

Marketing/Press Opportunities:
Emelie Flaig

emelie.flaig@terrapinn.com