2025 Agenda
Miami, FL, 14 - 15 May 2025
Schedule
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May 148:40
Conference pass
Organizer opening remarks
Keynotes
Clare Corden, Conference Producer, Terrapinn Holdings Ltd
Keynote Stage
May 148:45
Conference pass
May 148:50
Conference pass
Digital innovation to enhance the customer experience
Keynotes
Jaron Millner, Head of Digital and Innovation, Oneworld Alliance
Preston Peterson, Director Customer Experience, American Airlines
Keynote Stage
May 149:40
Conference pass
Transforming airports: Technology, sustainability, and passenger experience
Keynotes
Deborah Flint, CEO, Toronto Pearson International Airport
Keynote Stage
May 1411:20
Conference pass
Airport experience transformation: From check-in to boarding gates
Experience
Jason Fogelman, Sr. Director Airport Innovation, Standards & Training, Spirit Airlines
Rupen Philloura, Director of Terminal Operations, Customer Service & AOCC, Miami International Airport
Track 6
May 1411:20
Conference pass
Connecting the world: Exploring the power of airline alliances
Distribution
Christine Valls, Sales Director, Latin America & the Caribbean, UNITED AIRLINES
Track 2
May 1411:20
Conference pass
Crafting compelling brand stories: Marketing strategies in aviation
Marketing & Loyalty
Track 6
May 1411:20
Conference pass
Navigating REAL ID: Implementing, integrating, and enforcing compliance at TSA checkpoints
Airport Technology
Simone Davis, Director, REAL ID, Transportation Security Administration
Track 4
May 1411:20
Conference pass
Navigating the impact of conversational search on aviation to maximize opportunities
Digital, IT, & AI
Olaf Backofen, Head of Global Retail Partnerships, Lufthansa Group
Track 3
May 1411:20
Conference pass
The role of data analytics and business intelligence in sales acquisition
Revenue
Interviewee: Lisa Morales Wilson, Head of Sales, Caribbean Airlines
Interviewer: Yen-Pu Paul Chen, Senior Director Corporate Planning & Business Intelligence, V.X Consulting
Track 1
May 1411:40
Conference pass
Advanced Air Mobility Infrastructure: An FAA Review
Airport Technology
Track 4
May 1411:40
Conference pass
Aviation marketing transformed: The rise of the travel creator economy
Marketing & Loyalty
Track 6
May 1411:40
Conference pass
Cybersecurity challenges and solutions in aviation IT
Digital, IT, & AI
David Overfelt, Director Information Systems, Breeze Airways
Track 3
May 1412:00
Conference pass
Digital transformation in aviation: Shaping the future of the industry
Digital, IT, & AI
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Jim Hicks, VP, IT & Digital, Global Crossing Airlines
Track 3
May 1412:00
Conference pass
Engagement beyond points: Building emotional connections with customers
Marketing & Loyalty
SungJoon Park, Director - Loyalty & High Value Customers, SkyTeam
Jade Liska, Deputy Director, Planning And Engineering Division, Kansas City Aviation Department
Megan O'Connell, Director of Marketing and Branding, Philadelphia International Airport
Track 5
May 1412:00
Conference pass
Future trends in airport technology: From robotics to autonomous vehicles
Airport Technology
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Moderator: Dan Christian, Travel Trends Podcast, Travel Trends Podcast
Track 4
May 1412:00
Conference pass
Raising the bar for in-flight passenger experience
Experience
Fiona Kiesel, Chief Guest Officer, Breeze Airways
Paul Mills, Head of Inflight Services, Virgin Atlantic Airways
Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media
David Kwesi Ankamah Opare, Airport Services Duty Officer, Qatar Airways
Track 6
May 1412:00
Conference pass
Revolutionizing revenue management: The future landscape of revenue optimization
Revenue
Matthew Ouimet, Director of Revenue Management, Yield, Southwest Airlines
Moderator: Juan Nicolás Rhoads, Independent Aviation Consultant, NR Consulting
Juan Pablo Lafosse, CEO, travelx
Track 1
May 1412:00
Conference pass
Transition to NDC: Transforming airline distribution standards
Distribution
Dawid Karaś, Deputy Sales Director, Head of NDC, LOT Polish Airlines
Shreya Parmar, Head of Offer Placement Business, Lufthansa Group
Moderator: Karina Medeiros, Regional Manager, Transformation and Products - Americas, IATA
Track 2
May 1414:00
Conference pass
Optimizing digital payments: Enhancing user experience in airline transactions
Retail & Payments
Angela Trivedi, Manager, Payments & Distribution Strategy, Hawaiian Airlines
Track 2
May 1414:00
Conference pass
The impact of dynamic pricing on airline revenue generation
Revenue
Tomas Rodrigo Mendez, Revenue Manager, Air Century
Track 1
May 1414:00
Conference pass
The intersection of digital innovation and cybersecurity: Edmonton-Vancouver case study
Digital, IT, & AI
Tara Mulrooney, CTO & VP Innovation, Edmonton International Airport
Track 3
May 1414:00
Conference pass
The role of airports in navigating the energy transition
Sustainability
Peta Wolmarans, Director - Planning, Vancouver International Airport
Track 6
May 1414:00
Conference pass
The role of airports in navigating the energy transition
Sustainability
Peta Wolmarans, Director - Planning, Vancouver International Airport
May 1414:00
Conference pass
The role of customer service in fostering loyalty and advocacy
Marketing & Loyalty
Interviewer: Gabby Poirier, Director, Juliett Alpha
Track 5
May 1414:00
Conference pass
Transforming Miami International Airport: Capital improvement program update
Aviation Strategy & Operations
Basil Binns, II, Deputy Director of Aviation, Miami-Dade Aviation Department (MIA)
Track 4
May 1414:00
Conference pass
Transforming Miami International Airport: Capital improvement program update
Aviation Strategy & Operations
Basil Binns, II, Deputy Director of Aviation, Miami-Dade Aviation Department (MIA)
May 1414:20
Conference pass
Next-gen travel: Driving innovation in airline apps for an enhanced experience
Digital, IT, & AI
Trevor Lane, Software Engineering Manager, Breeze Airways
Track 3
May 1414:20
Conference pass
Optimizing revenue across the aviation experience: The best kept secret, passenger experience is the engine of lifetime value
Revenue
May 1414:40
Conference pass
Building partnerships to grow and retain community air service
Marketing & Loyalty
Herbert Ghent, Executive Manager , Network Revenue and Distribution, Caribbean Airlines
Track 5
May 1414:40
Conference pass
Cultivating leadership in aviation: Strategies for developing future industry leaders
Aviation Strategy & Operations
Moderator: Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd
Tricia Thompson, Talent Manager, Piedmont Airlines
Track 4
May 1414:40
Conference pass
Innovation in airline retail: Trends and transformation
Retail & Payments
Gary Cojulun, Sr Manager, Retail Systems, UNITED AIRLINES
Track 2
May 1414:40
Conference pass
Maximizing ancillary revenue streams: From baggage fees to in-flight sales
Revenue
Felipe Gomez, Revenue Management Director, Wingo
Pradipta Kanjilal, VP, Client Partner, Innova Solutions
Track 1
May 1414:40
Conference pass
Towards net-zero emissions: Sustainability goals and strategies in aviation
Sustainability
Ed Wegel, Chair and CEO UrbanLink Air Mobility, Avi8 Air Capital
Track 6
May 1414:50
Conference pass
Leveraging AI for smarter aviation operations
Digital, IT, & AI
Tom Garrison, Solutions Architect, Innovation & Emerging Trends, Southwest Airlines
Viktorija Diestelkamp, Head of Analytics & AI Products, British Airways
Jim Hicks, VP, IT & Digital, Global Crossing Airlines
Kushal Pasari, Director - Data Engineering, GenAI/ML, UNITED AIRLINES
Track 3
May 1415:30
Conference pass
AI and advanced technologies in aviation
Keynotes
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Vijay Dheap, Chief Executive Officer, RozieAI
Keynote Stage
May 1416:05
Conference pass
AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You
Keynotes
Heather Fox, VP of Consult, Consumer & Travel, Kyndryl
Moderator: Mandeep Grewal, Founding Partner/CEO, Flyaway Advisors LLC
May 1416:35
Conference pass
Driving Loyalty through Customer Experience
Keynotes
Reserved for Allianz
May 1417:10
Conference pass
Revenue and distribution revolution: Harnessing technology for airline innovation
Keynotes
Shreya Parmar, Head of Offer Placement Business, Lufthansa Group
Keynote Stage
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May 159:00
Conference pass
From loyalty to media to commerce: Innovating across the customer journey
Keynotes
Luc Bondar, COO & President of MileagePlus, UNITED AIRLINES
Keynote Stage
May 159:40
Conference pass
Aviation opportunity across Latin America
Keynotes
Otto Gergye, Chief Commercial Officer, Avianca
Ken Pyatt, Deputy Aviation Director, Miami International Airport
Keynote Stage
May 1510:20
Conference pass
The transformation of Spirit Airlines and the evolving landscape of low cost carriers
Keynotes
Interviewee: Rana Ghosh, Chief Transformation Officer, Spirit Airlines
Keynote Stage
May 1511:20
Conference pass
Developing Manchester Airport: Transformation and plans for international expansion
Airport Technology
Track 4
May 1511:20
Conference pass
Navigating regulatory issues and building partnerships between airlines, airports, and governments
Marketing & Loyalty
Aylette Wright-Paul, Manager of Government and Industry Affairs, Caribbean Airlines
Jade Liska, Deputy Director, Planning And Engineering Division, Kansas City Aviation Department
Track 5
May 1511:20
Conference pass
Revenue management in airline operations: Pricing, inventory, and yield optimization
Revenue
Matthew Lunder, Senior Manager, Revenue Management & Decision Support, Sun Country Airlines
Track 1
May 1511:20
Conference pass
Small changes = big wins: Southwest Airline’s approach to digital transformation for the customer experience
Experience
John Gable, Manager, Technology, Southwest Airlines
Track 6
May 1511:40
Conference pass
Elevating employee experience through innovative technology
Experience
Interviewer: Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd
Interviewee: Fabian Mascaretti, VP, Employee Experience, Avianca
Track 6
May 1511:40
Conference pass
Optimizing ground operations: Streamlining efficiency and safety in aviation
Airport Technology
Adam Thompson, President, Lagniappe Aviation
May 1512:00
Conference pass
Aviation innovation: Fostering collaborative partnerships
Airport Technology
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Rupen Philloura, Director of Terminal Operations, Customer Service & AOCC, Miami International Airport
Moderator: Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Track 4
May 1512:00
Conference pass
Gateways to major events: How airports align marketing and experience for high-impact moments
Marketing & Loyalty
Megan O'Connell, Director of Marketing and Branding, Philadelphia International Airport
Moderator: Gabby Poirier, Director, Juliett Alpha
Track 5
May 1512:00
Conference pass
Implementing digital twins for airport operations and maintenance
Digital, IT, & AI
Track 3
May 1512:00
Conference pass
Improving accessibility and passenger experience for all travelers
Experience
Moderator: Eric Boromisa, Managing Partner, Numbers & Letters
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Laurel Van Horn, Programs Director, Open Doors Organization
Track 6
May 1512:00
Conference pass
Strategies for growth in a dynamic market
Distribution
Simon Hawkins, Head of North America, Virgin Atlantic Airways
Track 2
May 1513:20
Conference pass
Cleared for take-off: Launching successful aviation start-ups
Start-Up Competition
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Ed Wegel, Chair and CEO UrbanLink Air Mobility, Avi8 Air Capital
Track 6
May 1513:20
Conference pass
Connecting the skies: Exploring the future of IoT and IFEC
Digital, IT, & AI
Tom Garrison, Solutions Architect, Innovation & Emerging Trends, Southwest Airlines
Track 3
May 1513:20
Conference pass
Designing a thriving workplace culture in aviation: Fostering engagement, inclusion, and innovation
Aviation Strategy & Operations
Track 4
May 1513:20
Conference pass
Protecting loyalty programs with a holistic security & fraud prevention strategy
Marketing & Loyalty
Howard Patty, Sr. Manager Digital Platforms, Southwest Airlines
Track 5
May 1513:40
Conference pass
Start-up pitch competition
Start-Up Competition
5 start-up finalists (selected by judges prior to AFA)
Each start-up will give a 5-min pitch, then 5 min Q&A from judges (50 minutes total)
15 min feedback, 10 min deliberation, 5 min awards (30 minutes total)
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Giulio Ranucci, Head of Innovation & Digital, Aeroporti di Roma
Ed Wegel, Chair and CEO UrbanLink Air Mobility, Avi8 Air Capital
Track 6
May 1513:40
Conference pass
The power of local: Building community support through the “Fly Local” campaign
Marketing & Loyalty
Track 5
May 1514:00
Conference pass
Addressing workforce shortages: Strategies for recruitment and retention
Aviation Strategy & Operations
Moderator: Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd
Charlene Lowery, Recruiting Coordinator, PDT Airlines
Track 4
May 1514:00
Conference pass
Data-driven loyalty: Leveraging customer insights for program enhancement
Marketing & Loyalty
Moderator: Yen-Pu Paul Chen, Senior Director Corporate Planning & Business Intelligence, V.X Consulting
Bruno Gonzalez, Head of Loyalty, Volaris
Nick Ewen, Director of Content, The Points Guy
Track 5
May 1514:00
Conference pass
Elevating customer communication: Strategies for seamless passenger experience in aviation
Digital, IT, & AI
Al Tredinnick, Head of Commercial, 15below
Track 3
May 1514:00
Conference pass
The evolution of in-flight retail: Trends, innovations, and the future of cabin commerce
Retail & Payments
Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media
Track 2
May 1514:00
Conference pass
U.S. government assistance to expand your global footprint
Revenue
Moderator: Christopher Munoz, Senior International Trade Specialist, U.S. Department of Commerce
Elena Mendez, Regional Director, Eastern Region, Small Business Group, Exim Bank
Shelly Bernal, International Trade Consultant, Small Business Development Center of Florida
Track 1
May 1514:40
Conference pass
Bridging the skills gap in aviation: Training and development initiatives
Aviation Strategy & Operations
Jason Fogelman, Sr. Director Airport Innovation, Standards & Training, Spirit Airlines
Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Track 4
last published: 26/Mar/25 21:45 GMT
Contact us
To sponsor or exhibit contact:
Joe Hames
Tel: +1 646-619-1774
joe.hames@Terrapinn.com
Speaking Opportunities:
Clare Corden
Tel: +1 201-912-7744
clare.corden@terrapinn.com
Marketing/Press Opportunities:
Emelie Flaig
emelie.flaig@terrapinn.com
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