2020 Agenda

Online - LIVE, 10 - 11 November 2020

Schedule

Create your personal agenda –check the favourite icon

Nov 1010:10
Conference pass

Keynote Interview: Building new Pan-American network alliances

Keynotes
fastly
keynote
interview
Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Vasu Raja, Chief Revenue Officer, American Airlines
Nov 1010:30
Conference pass

Keynote Interview: The road to recovery by “Invest in the Guest”

Keynotes
spirit
invest in the guest
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Matt Klein, Chief Commercial Officer, Spirit Airlines
Nov 1011:00
Conference pass

Panel: Digital Transformation: Modernizing systems for a cohesive and coherent experience from revenue, to ops and IFE

Aviation IT
iata
copa
integraion
digital
it
Moderator: Marie Masserey, Head Industry Architecture, IATA
Sai Ravuru, Manager, Operations Data Science, Allegiant Air
Poonam Mohan, Vice President Of Information Technology, American Airlines
Ramki Ramaswamy, Vice President Of Information Technology, JetBlue Airways Corp
Nov 1011:00
Conference pass

Customer Reassurance: How are airlines adapting new product offerings & messaging with easily discernible language, graphics and attributes to reassure customers know their safety is prioritized?

Revenue & Distribution
atpco
ngs
next gen
skyscanner
retail
distribution
Moderator: Mark Crossey, Commercial Director, Skyscanner
Seth Anagnostis, Head of Global Sales, ATPCO
George Bryan, Management Consultant- Distribution, Hawaiian Airlines
Jonathan Litzenberger, Managing Director of Global Cleanliness, Delta Air Lines
Dana Lawrence, Managing Director, Brand Marketing, American Airlines
Session led by: atpco
Session led by: skyscanner
Nov 1011:00
Conference pass

Panel: Mobile Engagement: Delivering the right message to the right audience on the right channels

Aviation Marketing
Moderator: Jonathan Rueda, Product Specialist, Airship
Jaymes Todero, E-Commerce Product Manager, United Airlines
Michael Lavoie, SVP Customer Success, Airship
Dave McCormick, Director, E-Commerce, General Manager And Day Of Travel Experiences, Alaska Airlines
Session led by: airship
Nov 1011:50
Conference pass

IROP optimization: Embracing technology to better plan and recover from a disruption

Aviation IT
Ralph Lopez-Massas, Vice President, Charlotte Hub, American Airlines
Nov 1011:50
Conference pass

New Customers vs Incremental revenue: Are your channel investments and digital overhauls actually bringing in newer and more loyal customers?

Aviation Strategy
Judson Rollins, Managing Partner, Propel Revenue Solutions
Rob Brown, Senior Director Sales Strategy And B2B Channels, Southwest Airlines
Nov 1011:50
Conference pass

40 years of MileagePlus: How has United committed to its customer with a more personalized loyalty experience?

Aviation Marketing
Michael Covey, Managing Director, Mileageplus, United Airlines
Nov 1012:10
Conference pass

AI Vision: How computer vision AI technology can benefit airports and airlines in COVID times?

Aviation IT
Christiaan Hen, Chief Customer Officer, Assaia
Nikolay Kobyshev, Chief Technology Officer, Assaia
Session led by: assaia-international
Nov 1012:10
Conference pass

Leisure Dynamics: Using dynamic solutions to adapt to the recovery’s shift towards leisure and family travel

AirXperience
cx
customer
chat
support
Manuel Saballus, Vice President Commercial, Peakwork Ag
Session led by: peakwork
Nov 1012:30
Conference pass

Airport Sustainability: Optimizing airport resources and investing

Aviation IT
Clyde Hutchinson, Partner, Journey Partners
Naashom Marx, Senior Manager Strategic Innovation, CVG Airport
Nov 1012:30
Conference pass

Contextual Pricing: How is Viva Aerobus encouraging personalization and balancing fare families with customer profiling?

Revenue & Distribution
Moderator: René Armas Maes, Vice President, Jet Link International LLC
Felix Velazquez, Director, Revenue Management, VivaAerobús
Nov 1012:50
Conference pass

Web presence: Match forward-thinking airlines through an optimal online presence

Aviation IT
Moderator: Charles Mckee, Executive Director, Markey International, Industry Advisory & Investment
Seth Cassel, President, EveryMundo
Daniel Gelemovich, Digital, Volaris
Danny Cox, Director, Guest Support and Insights, Breeze Airways
Session led by: everymundo
Nov 1012:50
Conference pass

Panel: Distribution: How will distribution evolve in the next 3-5 years with the advancement of digitalization, NDC, personalization and mobility?

Revenue & Distribution
Moderator: Marc Rosenberg, President, STRATACONNEX
Angela Melany Cornejo De Quan, Distribution Director, Avianca
George Bryan, Management Consultant- Distribution, Hawaiian Airlines
Srikanth Ranganathan, SVP/Principal, PROS
David Gunnarsson, CEO, Dohop
Session led by: dohop
Session led by: pros
Nov 1012:50
Conference pass

Panel: Loyalty Development: Creating valuable loyalty offers in a covid and post covid landscape

Aviation Marketing
Moderator: Amy Valcik, Partner, Strategic Marketing Consultancy Ltd
Sid Krishna, Head Of Loyalty And Cobrand, Spirit Airlines
Thomas Langhauser, Senior Manager, Loyalty And Co-Brand, Frontier Airlines
Marcus Puffer, VP Global Loyalty Strategy, IBS Software
Session led by: ibs-software
Nov 1014:00
Conference pass

Roundtable: Take Flight with Digital Resiliency: Plan, strategize, discuss lessons learned from past experiences how to fly more resiliently into 2021 with superior IT operations

Aviation IT
Nov 1014:00
Conference pass

REVENUE & DISTRIBUTION ROUNDTABLES

Revenue & Distribution
Ancillary evolution: What is happening to Ancillary revenue in the pandemic?
Mike Robinson, Head of Ancillary Revenue, Frontier Airlines
Felix Velazquez, Director, Revenue Management, VivaAerobús
Nov 1014:00
Conference pass

AIRPORT TECH EXPERIENCE ROUNDTABLES

Airport Tech
Biometric Journey: identifying pain points and streamlining biometric usage to prevent redundancy
Nael Samha, Director Of Passenger Systems And Biometrics, United States Customs and Border Protection
Nov 1014:00
Conference pass

MARKETING ROUNDTABLES

Aviation Marketing
Loyalty Development: Creating loyalty with dynamic personalization
Thomas Langhauser, Senior Manager, Loyalty And Co-Brand, Frontier Airlines
Nov 1014:50
Conference pass

Open API: Open APIs to streamline compatibility across the aviation space

Aviation IT
Marie Masserey, Head Industry Architecture, IATA
Marcus Wagner, Api Manager, Lufthansa
Nov 1014:50
Conference pass

Panel: Evolution of NDC: How to achieve long-term simplification of distribution through NDC, direct and indirect channels

Retail & Payments
Moderator: Charles Mckee, Executive Director, Markey International, Industry Advisory & Investment
Rob Brown, Senior Director Sales Strategy And B2B Channels, Southwest Airlines
Mike Robinson, Head of Ancillary Revenue, Frontier Airlines
Tarja Koski, Head of Distribution, Finnair Oyj
Nov 1014:50
Conference pass

Panel: Social Media: Building brand love with creative social campaigns

Aviation Marketing
Moderator: Laurie Meacham, Former, Customer Experience Social Media, JetBlue Airways Corp
Derek Hubbard, Manager, External Communications Team, Southwest Airlines
Heather Berko, Manager, Brand Marketing , Advertising, Social And Content, JetBlue Airways Corp
Sydnee Bush, Director of Digital Media, Ontario International Airport Authority
Nov 1015:10
Conference pass

NDI Dashboard: Understanding demand indicators and insights to best optimize your network

Aviation IT
Session led by: lufthansa-systems
Nov 1015:40
Conference pass

Collaborative IT: How can airports collaborate more effectively through new technology and digital strategies?

Aviation IT
Moderator: Rami Hindieh, Assistant Director, Data Governance, Corporate Business Information & Analytics, Workplace Safety and Insurance Board
Aymeric Dussart, VP, Technologies and Innovation, Aeroports De Montreal
Martin Boyer, Vice President & Chief Information Officer, Greater Toronto Airports Authority
Tara Mulrooney, Vice President Of Technology, Edmonton International Airport
Nov 1015:40
Conference pass

Panel: Customer Data Ownership: In the era of California Privacy act and GDPR, how will Airlines work to maintain an elevated and consistent customer experience?

Aviation IT
Moderator: Marie Masserey, Head Industry Architecture, IATA
Anurag Sahay, Vice President, AI and Data Sciences, Nagarro, Inc.
Erik Stogo, Information Technology Director, United Air Lines Inc
Justin Hall, Chief Information Officer, Viva Air Group
Session led by: nagarro
Nov 1015:40
Conference pass

Latin American Distribution: How are GDS and Travel Agent relationships evolving?

Revenue & Distribution
Angela Melany Cornejo De Quan, Distribution Director, Avianca
Alicia Lines, Regional Director, Financial And Distribution Services, IATA
Ricardo Aleman, Distribution Manager, Copa Airlines
Nov 1016:40
Conference pass

Keynote Interview: Market and customer insights are the key to driving recovery

Keynotes
CarTrawler’s Chief Commercial Officer Aileen McCormack speaks to Marc Rosenberg about the importance of using insights to identify indicators of recovery
Interviewer: Marc Rosenberg, President, STRATACONNEX
Aileen Mccormack, Chief Commercial Officer, CarTrawler
Session led by: cartrawler

Create your personal agenda –check the favourite icon

Nov 1110:00
Conference pass

Keynote Interview: Creating a Greener and more sustainable way to fly

Keynotes
united airlines
wall street journal
cco
united
keynote
latin america
alliances
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Barry Biffle, President And Chief Executive Officer, Frontier Airlines
Nov 1110:20
Conference pass

Keynote Interview: How has Volaris strengthened its network?

Keynotes
volaris
keynote
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Carolyn Prowse, Chief Commercial Officer, Volaris
Nov 1110:40
Conference pass

KEYNOTE PANEL: Creating a seamless journey from tech to regulations and customer experience

Keynotes
panel
keynote
sita
cx
Moderator: Liliana Petrova, Chief Executive Officer And Founder, The Petrova Experience
Nael Samha, Director Of Passenger Systems And Biometrics, United States Customs and Border Protection
David Shaw, Director, Concessions and Air Service, Indianapolis International Airport
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
Nov 1111:40
Conference pass

Panel: Long Range Jets in Latin America: How will the Ultra Long Range narrow body jets impact Latin America?

Aviation Strategy
Moderator: William Dean Donovan, Managing Director, DiamondStream Partners
Barry Biffle, President And Chief Executive Officer, Frontier Airlines
Hampton Brown, Vice President Marketing And Innovation, San Diego International Airport
Nov 1111:40
Conference pass

VC Investments: Evaluating startups and knowing when to invest

AirXperience
Amy Burr, Managing Director, Operations And Partnerships, JetBlue Technology Ventures
Nirali Shah, Director, Innovation Partnerships, Vantage Airport Group
Clyde Hutchinson, Partner, Journey Partners
Nov 1111:40
Conference pass

Panel: The Seamless Biometric Experience: How are airports and agencies taking steps toward a truly seamless biometric journey?

Airport Tech
biometrics
materna
vision-box
gtaa
toronto
vancouver
dhs
cbp
facial recognition
customer journey
Moderator: Gary Mcdonald, President, Materna Information & Communications Corp.
Josh Kolchins, Head of North America, Vision-Box
Maurice Jenkins, Chief Information Officer, Miami International Airport
Lynette Dujohn, VP, Innovation and Chief Technology Officer, Vancouver Airport Authority
Nael Samha, Director Of Passenger Systems And Biometrics, United States Customs and Border Protection
Session led by: materna-information-&-communications-corp.
Session led by: vision-box
Nov 1112:30
Conference pass

Latin America: Update on Latin American markets in looking to recovery

Retail & Payments
René Armas Maes, Vice President, Jet Link International LLC
Nov 1112:30
Conference pass

Experience Roadmapping: Streamlining Alaska’s customer interactions to avoid duplications that slow down and confuse

AirXperience
Dave McCormick, Director, E-Commerce, General Manager And Day Of Travel Experiences, Alaska Airlines
Nov 1112:30
Conference pass

Digital Journey: How can you integrate digital experiences to enhance your customer journey

Airport Tech
Becca Doten, Managing Director, Media Relations, LAWA
Grant Firestone, Special Projects Coordinator, LAWA
Nov 1112:40
Conference pass

Panel: Airport Innovation: Investing in lean solutions to accelerate development

A.I.Viation
Amy Burr, Managing Director, Operations And Partnerships, JetBlue Technology Ventures
Nirali Shah, Director, Innovation Partnerships, Vantage Airport Group
Clyde Hutchinson, Partner, Journey Partners
Nov 1112:50
Conference pass

How is fleet development changing in North America

AirXperience
Max Oldorf, Chief Commercial Officer, ch-aviation GmbH
Gueric Dechavanne, Vice President, Collateral Verifications Llc
Nov 1112:50
Conference pass

Regional Airport Value: Demonstrating your value with data as a Medium/Small hub

Airport Tech
Abe Weber, Airport Director, Appleton International Airport
Patrick Tracey, Marketing Manager, Appleton International Airport
Nov 1113:30
Conference pass

Roundtable: Airline Document Management: How to save costs by streamlining your operation manuals

Aviation IT
Nov 1113:30
Conference pass

Roundtable: Digital transformation: IBS software

Aviation IT
Nov 1113:30
Conference pass

Roundtable: Regional Airport Value: Demonstrating your value with data as a Medium/Small hub

Aviation Strategy
Nov 1113:30
Conference pass

Roundtable: Self-Connect 2.0: How can virtual interlining from Kiwi.com help airlines and airports in the Americas to recover after the Covid 19 pandemic?

Aviation Strategy
kiwi.com
interlining
virtual interlining
air service
airports
development
Nov 1113:30
Conference pass

RETAIL & PAYMENTS ROUNDTABLES

Retail & Payments
Payment Funnel: Retailing practices to better develop ancillary revenue
Paul Van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Nov 1113:30
Conference pass

AIRXPERIENCE ROUNDTABLES

AirXperience
In-Flight Experience: How is the in-flight experience changing and how will it recover in response to Covid?
Nov 1114:20
Conference pass

In-Flight Experience: How is the in-flight experience changing and how will it recover in response to Covid?

Aviation IT
ai
customer
feedback
data mining
Amber Simonsen, Guest Product Delivery Director, Alaska Airlines
Nov 1114:20
Conference pass

LCC New Markets: What do LCCs look for in airports when moving into new markets?

Revenue & Distribution
aeromar
alliances
regional
Kathleen Barrett, Vice President Procurement, Properties And Facilities, Sun Country Airlines
Charles Breer, Sr Director Airport Affairs & Facilities, Sun Country Airlines
Nov 1114:20
Conference pass

Airport Lobby Experience: Streamlining the airport journey

Airport Tech
airports
cx
spirit
Mike Byrom, Vice President, Airport Services, Spirit Airlines
Nov 1114:40
Conference pass

Panel: Accessibility Technology: How we can make the aviation experience accessible to the handicapped, elderly and impaired

AirXperience
Moderator: Eric Lipp, Executive Director, Open Doors Organization
Ray Prentice, Director, Customer Advocacy, Alaska Air Group, Inc.
Philip Burke, Asst. Director, Customer Experience, Metropolitan Airports Commission
Dallas Thomas, Manager Of Customer Advocacy, Southwest Airlines
Todd Green, Program Manager, Customer Accessibility, American Airlines
Nov 1115:30
Conference pass

Panel: Airport CX: Where does Customer Experience fall in your business plan and how do you measure ROI to improve and elevate a more premium journey?

AirXperience
Moderator: Paul Chen, Founder, V.X Consulting
Gene Sutch, Director Of Revenue Strategy And Analysis, Metropolitan Washington Airports Authority
Alexander Barrett, Program Manager, Wayfinding And Connections, The Port Authority of New York and New Jersey
Marsha Stone, Senior Director Of Commercial Enterprise, Indianapolis International Airport
last published: 09/Nov/20 16:25 GMT
 

Contact us

To sponsor or exhibit contact:
Aidan Brain
Tel:  +1 646 619 1776
aidan.brain@terrapinn.com

 

Speaking Opportunities:
Ed Jennings
Tel:  +1 646 619 1806

edward.jennings@terrapinn.com