2020 Agenda

Miami, FL, 15 - 16 October 2020

Schedule

Create your personal agenda –check the favourite icon

Oct 1508:30
Conference pass

Chairman Remarks

Keynotes
René Armas Maes, Vice President, Jet Link International LLC
Oct 1508:40
Conference pass

Keynote Interview: How is United working with partners to strengthen its presence in Latin America?

Keynotes
united airlines
wall street journal
cco
united
keynote
latin america
alliances
Interviewee: Andrew Nocella, Executive Vice President And Chief Commercial Officer, United Airlines
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Oct 1508:55
Conference pass

Keynote Interview: Building the world’s largest network

Keynotes
american airlines
Interviewee: Vasu Raja, Senior Vice President Network Strategy, American Airlines
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Oct 1509:10
Conference pass

Keynote Interview: Creating a Greener and more sustainable way to fly

Keynotes
Interviewee: Barry Biffle, President And Chief Executive Officer, Frontier Airlines
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Oct 1509:20
Conference pass

Keynote Panel:The evolving landscape of alliances and partnerships in commercial aviation

Keynotes
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
Barry Biffle, President And Chief Executive Officer, Frontier Airlines
Vasu Raja, Senior Vice President Network Strategy, American Airlines
Lisa Mota Pinto, Chief Commercial Officer, Viva Air Group
Oct 1511:00
Conference pass

Panel: Digital Transformation: Integrating back office systems, platforms and data to create a digitally powered operational core

Aviation IT
softtek
air canada
iata
copa
integraion
digital
it
Moderator: Marie Masserey, Head Of Architecture, IATA
Judith Musa, Director, It Digital Solutions, Copa Airlines
Poonam Mohan, Vice President Of Information Technology, American Airlines
Steve Bogie, Managing Director, Operations It, Air Canada
Oct 1511:00
Conference pass

Panel: Innovating Virtual Interlining: How technology creates unlimited potential for airlines, airports and travelers

Aviation Strategy
kiwi.com
interlining
virtual interlining
air service
airports
development
Moderator: Jhon Ruiz, Sales Director - Americas, Kiwi.com
Alexander Barrett, Program Manager, Wayfinding And Connections, The Port Authority of New York and New Jersey
Session led by: kiwi.com
Oct 1511:00
Conference pass

Panel: eCommerce development: Engaging customers and improving your eCommerce presence

Retail & Payments
Moderator: Paul Van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Daniel Reyes Vega, Head Of E-Commerce Payments, Aeroméxico
Cesar Ahmedt, Chief Information Officer, Wingo
Oct 1511:00
Conference pass

Panel: Next-Gen Storefront™: Displaying rich content for flight shopping to differentiate and better monetize products

Revenue & Distribution
atpco
ngs
next gen
skyscanner
retail
distribution
Moderator: Beth Taylor, Director, Head Of Marketing, ATPCO
Keith Wallis, Senior Director Distribution And Payments, Air Canada
Jeff Lobl, Managing Director Global Distribution Strategy, Delta Air Lines
Stephanie Montgomery, Director, Revenue Management, American Airlines
Hugh Aitken, Vice President, Commercial, Skyscanner
Session led by: atpco
Session led by: skyscanner
Oct 1511:00
Conference pass

Experience Roadmapping: Streamlining Alaska’s customer interactions to avoid duplications that slow down and confuse

AirXperience
Dave Mccormick, Director, E-Commerce, General Manager And Day Of Travel Experiences, Alaska airlines
Oct 1511:00
Conference pass

Panel: The Seamless Biometric Experience: How are airports and agencies taking steps toward a truly seamless biometric journey?

Airport Tech
biometrics
materna
vision-box
gtaa
toronto
vancouver
dhs
cbp
facial recognition
customer journey
Moderator: Gary Mcdonald, President Americas, Materna Information & Communications Corp.
Josh Kolchins, Head of Region - North America, Vision-Box
Goutam Kundu, Chief Information Officer, Metropolitan Washington Airports Authority
Lynette Dujohn, Chief Information Officer, Vancouver Airport Authority
Nael Samha, Director Of Passenger Systems And Biometrics, United States Customs and Border Protection
Session led by: materna-information-&-communications-corp.
Session led by: vision-box
Oct 1511:00
Conference pass

Panel: Mobile Engagement: Delivering the right message to the right audience on the right channels

Aviation Marketing
Denny Kuruvilla, Head Of Mobile Experiences, Westjet
Katie D'Amato, Director Of Brand And Creative Studio, Alaska airlines
Laurie Meacham, Manager, Customer Experience Social Media, JetBlue Airways Corp
Eric Holmen, Senior Vice President Worldwide Sales, Airship
Session led by: airship
Oct 1511:00
Conference pass

Cross-operational Machine Learning: Creating compatible models to enhance communication between silos

A.I.Viation
Sai Ravuru, Manager, Operations Data Science, Allegiant Air
Oct 1511:20
Conference pass

Disruption and Compensation: Working with airline and airport partners to ease disruptions

AirXperience
Moderator: Larry Leung, Director, Experience The Skies
Oct 1511:20
Conference pass

Anomaly detection: Integrating Machine Learning and A.I.

A.I.Viation
Milad Memarzadeh, Senior Scientist, Data Sciences Group, Intelligent Systems Division, NASA
Oct 1511:40
Conference pass

Web delivery: Match forward-thinking airlines through an optimal online presence

Aviation IT
Session led by: cloudflare
Oct 1511:40
Conference pass

Regional Airport Value: Demonstrating your value with data as a Medium/Small hub

Aviation Strategy
Abe Weber, Airport Director, Appleton International Airport
Patrick Tracey, Marketing Manager, Appleton International Airport
Oct 1511:40
Conference pass

Payments: Making travel more accessible, affordable and rewarding by giving customers the freedom to travel now and pay over time

Retail & Payments
uplift
payments
ecommerce. retail
Rob Borden, Vice President - Commercial, UpLift
Session led by: uplift
Oct 1511:40
Conference pass

Contextual Pricing: How is Viva Aerobus encouraging personalization and balancing fare families with precise machine learning?

Revenue & Distribution
Felix Velazquez, Director, Ancillary Revenue, Pricing, And Revenue Management, VivaAerobus
Oct 1511:40
Conference pass

Always-on CX: How AI-driven conversational support tools improve service and sell more ancillaries

AirXperience
mindsay
ai
cx
customer
chat
support
Guillaume Laporte, Chief Executive Officer, Mindsay
Session led by: mindsay
Oct 1511:40
Conference pass

Digital Journey: How can you integrate digital experiences to enhance your customer journey

Airport Tech
Becca Doten, Managing Director, Media Relations, LAWA
Oct 1511:40
Conference pass

40 years of MileagePlus: How has United committed to its customer with a more personalized loyalty experience?

Aviation Marketing
Michael Covey, Managing Director, Mileageplus, United Airlines
Oct 1511:40
Conference pass

Airports AI: Leveraging AI to manage Tampa International Airport’s expected forecast and addressing its daily exception

A.I.Viation
Sponsored speaking slot available. Contact Aidan Brain: aidan.brain@terrapinn.com
Jerry Freeman, Director of Applications, PMO and GIS, Tampa International Airport
Oct 1513:20
Conference pass

IT ROUNDTABLES

Aviation IT
Digital Transformation: Integrating back office systems, platforms and data to create a digitally powered operational core
Open APIs: Enabling a framework for customer centric engagements
Marcus Wagner, Api Manager, Lufthansa
Marie Masserey, Head Of Architecture, IATA
Organizational Roadmaps: Integrating your CRM platforms to further organizational goals
Mark Mitchell, Chief Operating Officer, M&M Leadership & Advisory LLC
Oct 1513:20
Conference pass

STRATEGY ROUNDTABLES

Aviation Strategy
Pilot Training: Investing in pilot training and simulators for long term cost benefits
René Armas Maes, Vice President, Jet Link International LLC
William Dean Donovan, Managing Director, DiamondStream Partners
VC Investments: Evaluating startups and knowing when to invest
Clyde Hutchinson, Founder, Viva Air Lab, Viva Air Group
Juan Arciniegas, Principal, 777 Partners
Nirali Shah, Director, Innovation Partnerships, Vantage Airport Group
Amy Burr, Managing Director, Operations And Partnerships, JetBlue Technology Ventures
Oct 1513:20
Conference pass

RETAIL & PAYMENTS ROUNDTABLES

Retail & Payments
Latin American Distribution: With the landscape shifting to more direct channels and how are GDS and OTA relationships changing?
Pablo Chiozza, Senior Vice President, Usa, Canada, And Caribbean, LATAM Airlines Group
Angela Melany Cornejo De Quan, Distribution Director, Avianca
NDC Exchange: Creating rich content for customers
Oct 1513:20
Conference pass

REVENUE & DISTRIBUTION ROUNDTABLES

Revenue & Distribution
Ancillary Revenue and AI: How are data and AI redefining your ancillary strategy?
Mike Robinson, Head Of Ancillary Revenue, Frontier Airlines
Evandro Vianna, Head Of Pricing And Revenue Management, Azul Brazilian Airlines
Felix Velazquez, Director, Ancillary Revenue, Pricing, And Revenue Management, VivaAerobus
Oct 1513:20
Conference pass

AIRXPERIENCE ROUNDTABLES

AirXperience
Accessibility: Ensuring that passengers with disabilities have access to safe, reliable and dignified travel
Kurush Minocher, Associate Director Passenger Development, Greater Toronto Airports Authority
Dana Folsom, Manager, Disability Programs, Delta Air Lines
Ray Prentice, Director, Customer Advocacy, Alaska Air Group, Inc.
Eric Lipp, Executive Director, Open Doors Organization
Journey Mapping: Where are the strengths and weaknesses in your customer experience, and how can your partners and stakeholders help improve it?
Dave Mccormick, Director, E-Commerce, General Manager And Day Of Travel Experiences, Alaska airlines
Larry Leung, Director, Experience The Skies
Jaymes Todero, E-Commerce Product Manager, United Airlines
Oct 1513:20
Conference pass

AIRPORT TECH EXPERIENCE ROUNDTABLES

Airport Tech
Airport Efficiency: Predictive analytics to improve resource management and assets maintenance
Jerry Freeman, Director of Applications, PMO and GIS, Tampa International Airport
Airport Lounges: Navigating partnerships to elevate the airport lounge experience
Alex Judson, Manager, Alliances And Lounges, Alaska airlines
Airport Safety: Building a strong safety compliance program
Chris Cole, Airport Security Manager, San Antonio International Airport
Richard L Duncan, Principal, RL Duncan Consulting, LLC
Baggage Handling: Integration of Baggage systems
Biometric Journey: identifying pain points and streamlining biometric usage to prevent redundancy
Diego Ferrer, Chief Information Officer, Chicago Department of Aviation
Oct 1513:20
Conference pass

MARKETING ROUNDTABLES

Aviation Marketing
Loyalty Development: Creating loyalty with dynamic personalization
Thomas Langhauser, Senior Manager, Loyalty And Co-Brand, Frontier Airlines
Sid Krishna, Head Of Loyalty And Cobrand, Spirit Airlines
Oct 1513:20
Conference pass

A.I.Viation ROUNDTABLES

A.I.Viation
Oct 1514:00
Conference pass

Open Data Airlines: Analyzing data with universities to improve the passenger experience and drive operational efficiency

Aviation IT
Juan Felipe Restrepo, Manager of Labs, Commercial Projects, Viva Air Group
Oct 1514:00
Conference pass

Post-Booking Revenue: Maximizing unit revenues and decrease costs through greater capacity utilization

Aviation Strategy
Moderator: Jay Sorensen, President, Idea Works Company.com
Tanner Huysman, Director, Ancillary Products, Spirit Airlines
Francesca Luna Bulnes, Commercial Manager, Viva Air Group
Doug Gaccione, Executive Vice President Global Growth, Switchfly
Sandun Dissanayake, Senior Strategy And Portfolio Manager, Eurowings Digital GmbH
Azim Barodawala, Chief Executive Officer, Volantio Inc.
Session led by: volantio-inc.
Session led by: switchfly
Oct 1514:00
Conference pass

Blockchain: How will Norwegian Air integrate bitcoin into their customer payments and rewards program?

Retail & Payments
Stig Aleksander Kjos-Mathisen, Managing Director, Norwegian Block Exchange AS
Oct 1514:00
Conference pass

Panel: Evolution of NDC: How to achieve long-term simplification of distribution through NDC, direct and indirect channels

Retail & Payments
Rob Brown, Senior Director Sales Strategy And B2B Channels, Southwest Airlines
Mike Barrera, Chief Product Officer, Radixx International
Mike Robinson, Head Of Ancillary Revenue, Frontier Airlines
Keith Wallis, Senior Director Distribution And Payments, Air Canada
Oct 1514:00
Conference pass

Panel: Accessibility Technology: How we can make the aviation experience accessible to the handicapped, elderly and impaired

AirXperience
Moderator: Eric Lipp, Executive Director, Open Doors Organization
Josh Goldwitz, Director, Customer Experience Services And Planning, JetBlue Airways Corp
Philip Burke, Msp Operations Director, Metropolitan Airports Commission
Kahla Elliston, Manager, Dot Compliance, Spirit Airlines
Dallas Thomas, Manager Of Customer Advocacy, Southwest Airlines
Bonnie Hayes, Analyst, Customer Service Policy And Procedures, American Airlines
Oct 1514:00
Conference pass

Panel: Resource Optimization: Efficient and effective resource management which takes into account the allocation problem of gates, aircraft positions and terminals

Airport Tech
resource optimization
inform
seatac
united
american
Moderator: Robert Blair, Vice President, Aviation, North America, INFORM GmbH
Tim Toerber, Airline Resource And Scheduling Manager, Port Of Seattle
Loren Mathis, Director, Workforce Strategy, American Airlines
Hector Chahin, Managing Director Network Operations- Strategy And Innovation, United Airlines
Session led by: inform-gmbh
Oct 1514:00
Conference pass

Panel: Social Media: Building brand love with creative social campaigns

Aviation Marketing
Katie D'Amato, Director Of Brand And Creative Studio, Alaska airlines
Derek Hubbard, Senior Specialist, External Communications Team, Southwest Airlines
Jessica Tejeda, Manager, Social Media And Content, Spirit Airlines
Laurie Meacham, Manager, Customer Experience Social Media, JetBlue Airways Corp
Oct 1514:00
Conference pass

Blockchain Applications: From education to operation how do you identify commercial blockchain opportunities?

A.I.Viation
Michael Bryant, Senior Manager, Computer Services, Miami International Airport
Oct 1514:20
Conference pass

Panel: Customer Data Ownership: In the era of California Privacy act and GDPR, how will Airlines work to maintain an elevated and consistent customer experience?

Aviation IT
Moderator: Marie Masserey, Head Of Architecture, IATA
Ramki Ramaswamy, Vice President Of Information Technology, JetBlue Airways Corp
Francisco Trejo, Managing Director, Products And E-Commerce, United Airlines
Sapana Patel, Senior Director, Solution Delivery And Architecture, Spirit Airlines
Justin Hall, Chief Information Officer, Viva Air Group
Oct 1514:20
Conference pass

Panel: Airport Innovation: Investing in lean solutions to accelerate development

A.I.Viation
Amy Burr, Managing Director, Operations And Partnerships, JetBlue Technology Ventures
Bala Chandran, Chief Executive Officer, Lumo
Nirali Shah, Director, Innovation Partnerships, Vantage Airport Group
Oct 1514:30
Conference pass

Smart Parking: How are we using data to not just know space, but create revenue by better understanding customer motives

Airport Tech
Chris Leach, Manager of Parking Operations, Metropolitan Airports Commission
Oct 1514:40
Conference pass

New Customers vs Incremental revenue: Are your channel investments and digital overhauls actually bringing in newer and more loyal customers?

Aviation Strategy
Rob Brown, Senior Director Sales Strategy And B2B Channels, Southwest Airlines
Oct 1514:40
Conference pass

Dynamic Pricing: Streamlining choice across the explosion of payment platforms

Retail & Payments
Sponsored speaking slot available. Contact Aidan Brain: aidan.brain@terrapinn.com
Oct 1514:40
Conference pass

Panel: Distribution: How will distribution evolve in the next 3-5 years with the advancement of digitalization, NDC, personalization and mobility?

Revenue & Distribution
Lars Sande, Senior Vice President, Sales And Distribution, Norwegian
Claus Fischer, CCO, Corsair International
David Gunnarsson, Chief Executive Officer, Dohop
Srikanth Ranganathan, Principal, Senior Vice President Travel Strategy, PROS
Rosario Phillips, Senior Director Revenue Management, LATAM Airlines
Session led by: dohop
Session led by: pros
Oct 1514:40
Conference pass

Panel: Airport CX: Where does Customer Experience fall in your business plan and how do you measure ROI to improve and elevate a more premium journey?

AirXperience
Gene Sutch, Director Of Revenue Strategy And Analysis, Metropolitan Washington Airports Authority
Steve Mayers, Director, Customer Experience, And Ada Coordinator, Hartsfield Jackson Atlanta International Airport
Alexander Barrett, Program Manager, Wayfinding And Connections, The Port Authority of New York and New Jersey
Marsha Stone, Senior Director Of Commercial Enterprise, Indianapolis International Airport
Oct 1514:40
Conference pass

Panel: Turnaround Management: What is your data strategy and how are you monitoring events in real-time?

Airport Tech
Moderator: Christiaan Hen, Chief Customer Officer, Assaia
Tim Toerber, Airline Resource And Scheduling Manager, Port Of Seattle
Session led by: assaia-international
Oct 1514:40
Conference pass

Panel: Loyalty Development: Creating loyalty outside the seat price by providing customized, consistent ancillary offers

Aviation Marketing
Moderator: Amy Valcik, Partner, Strategic Marketing Consultancy
Sid Krishna, Head Of Loyalty And Cobrand, Spirit Airlines
Zwannee Linares, Loyalty Director, Avianca
Thomas Langhauser, Senior Manager, Loyalty And Co-Brand, Frontier Airlines
Oct 1515:00
Conference pass

Cyber Security: Identifying your weak points when integrating legacy infrastructure

Aviation IT
Sponsored speaking slot available. Contact Aidan Brain: aidan.brain@terrapinn.com
Oct 1515:00
Conference pass

Profile in Profits: A review of Pegasus ancillary revenue products and how people are engaged in the process.

Aviation Strategy
Jay Sorensen, President, Idea Works Company.com
Onur Dedekoylu, Senior Vice President Marketing And Ecommerce, PEGASUS AIRLINES
Oct 1515:00
Conference pass

Payment experience: Empowering the customer through data driven collaboration

Retail & Payments
M Osama Sheikh, Project Manager - Technology And Innovation, Pakistan International Airlines
Oct 1515:00
Conference pass

AI + Visualization: Using data and insights to deliver more contextualized and inspirational marketing to customers

A.I.Viation
Debraj Basumallick, Managing Director - Data Science and Enterprise Analytics, United Airlines
Oct 1515:20
Conference pass

Customer Engagement: AI driven opinion mining from customer feedback

Aviation IT
nagarro
Anurag Sahay, Vice President, AI and Data Sciences, Nagarro, Inc.
Session led by: nagarro-software
Oct 1515:20
Conference pass

LCC New Markets: What do LCCs look for in airports when moving into new markets?

Aviation Strategy
lcc
airports
sun country
air service
Kathleen Barrett, Vice President Procurement, Properties And Facilities, Sun Country Airlines
Oct 1515:20
Conference pass

Airport Lobby Experience: Streamlining the airport journey

Airport Tech
airports
cx
spirit
Mike Byrom, Vice President, Airport Services, Spirit Airlines
Oct 1515:20
Conference pass

SESSION RESERVED FOR INTENT

Aviation Marketing
intent
Session led by: intent
Oct 1516:20
Conference pass

Products. Not projects: Breaking the airline cycle of chasing industry innovation in direct channel sales and online customer acquisition, and executing best-in-class Fare Marketing strategie

Keynotes
Seth Cassel, President, EveryMundo
Session led by: everymundo
Oct 1516:40
Conference pass

Keynote Panel: Building the modern leadership team for the future of Aviation

Keynotes
Moderator: Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Gisela Shanahan, Chief Financial Officer And Executive Vice President, Denver International Airport
Rachel Mccarthy, Senior Vice President Of Talent And Learning, JetBlue
Elise Eberwein, Executive Vice President Of People, Communications And Public Affairs, American Airlines
Lori Bradley, Senior Vice President Of Global Talent Management, United Airlines
Oct 1517:20
Conference pass

Keynote: The Future of Mobility: 2030

Keynotes
Aileen Mccormack, Chief Commercial Officer, CarTrawler
Session led by: cartrawler

Create your personal agenda –check the favourite icon

Oct 1608:40
Conference pass

Chairman's Remarks

Keynotes
René Armas Maes, Vice President, Jet Link International LLC
Oct 1608:50
Conference pass

How has Volaris strengthened its network?

Keynotes
volaris
keynote
Carolyn Prowse, Chief Commercial Officer, Volaris
Oct 1609:30
Conference pass

KEYNOTE PANEL: Creating a seamless journey from tech to regulations and customer experience

Keynotes
panel
keynote
sita
Moderator: Liliana Petrova, Chief Executive Officer And Founder, The Petrova Experience
Ricardo Cerri, Chief Technology Officer, Corporacion America Uruguay
Alex Covarrubias, VP, Strategic Business Development, Latin America, SITA
Samuel Ingalls, Assistant Aviation Director, Las Vegas International Airport
Nael Samha, Director Of Passenger Systems And Biometrics, United States Customs and Border Protection
Session led by: sita
Oct 1611:20
Conference pass

Collaborative IT: How can airports collaborate more effectively through new technology and digital strategies?

Aviation IT
Rami Hindieh, Associate Director, Greater Toronto Airports Authority
Manish Ravindra Kumar, GM & Global Practice Head (Airports, Engineering Construction & Operations Vertical), Wipro
Martin Boyer, Vice President & Chief Information Officer, Greater Toronto Airports Authority
Tara Mulrooney, Vice President Of Technology, Edmonton International Airport
Aymeric Dussart, VP, Technologies and Innovation, Aeroports De Montreal
Session led by: wipro
Oct 1611:20
Conference pass

IROP optimization: Embracing technology to better plan and recover from a disruption

Aviation IT
Ralph Lopez-Massas, Vice President, Integrated Operations Center, American Airlines
Oct 1611:20
Conference pass

Panel: Long Range Jets in Latin America: How will the Ultra Long Range narrow body jets impact Latin America?

Aviation Strategy
Moderator: William Dean Donovan, Managing Director, DiamondStream Partners
Barry Biffle, President And Chief Executive Officer, Frontier Airlines
Hampton Brown, Vice President Marketing And Innovation, San Diego International Airport
Oct 1611:20
Conference pass

Payments Platform: Preparing nimble payment infrastructure to accommodate a wide variety of markets

Retail & Payments
Amit Sagi, Director Of Digital (Cdo), El Al Israel Airlines
Oct 1611:20
Conference pass

Latin American Distribution: How are GDS and Travel Agent relationships evolving?

Revenue & Distribution
Moderator: Alicia Lines, Regional Director, Financial And Distribution Services, IATA
Pablo Chiozza, Senior Vice President, Usa, Canada, And Caribbean, LATAM Airlines Group
Ricardo Aleman, Distribution Manager, Copa Airlines
Evandro Vianna, Head Of Pricing And Revenue Management, Azul Brazilian Airlines
Angela Melany Cornejo De Quan, Distribution Director, Avianca
Oct 1611:20
Conference pass

In-flight Personalization: Using insights to understand how to best curate your passengers’ In-flight Entertainment experience

AirXperience
ife
ai
air canada
Hali Hamilton, Manager, Entertainment and Partnerships, Air Canada
Oct 1611:20
Conference pass

Building Options and Loyalty: How has Frontier rebalanced their miles and rewards to bring customers more customization

Aviation Marketing
Thomas Langhauser, Senior Manager, Loyalty And Co-Brand, Frontier Airlines
Oct 1611:20
Conference pass

Video analytics: Bringing Safety back from the Edge

A.I.Viation
ai
assaia
customer
clicks
support
experience
Nikolay Kobyshev, Chief Technology Officer, Assaia Apron AI
Rob Daniel, Predictive Data Manager, United Airlines
Halli Sparks, Flight Safety Investigator, Mishap Investigation Subcommittee Chairman, Alpa Casc, United Airlines
Session led by: assaia-international
Oct 1611:40
Conference pass

Customer Engagement: AI driven opinion mining from customer feedback

Aviation IT
ai
customer
feedback
data mining
Anurag Sahay, Vice President, AI and Data Sciences, Nagarro, Inc.
Session led by: nagarro-software
Oct 1611:40
Conference pass

SESSION RESERVED FOR FASTLY

Aviation IT
Session led by: fastly
Oct 1611:40
Conference pass

Human CX: Understanding customer emotions to design relevant experiences

AirXperience
Andres Waldraff, Director Analytics And Innovation, Avianca
Oct 1611:40
Conference pass

SESSION RESERVED FOR CONVERSOCIAL

Aviation Marketing
Session led by: conversocial
Oct 1612:00
Conference pass

Digital Spinoff: how Eurowings Digital transformed its product offerings

Aviation IT
Sandun Dissanayake, Senior Strategy And Portfolio Manager, Eurowings Digital GmbH
Oct 1612:00
Conference pass

Fireside Chat: Pilot Training and Cost Reduction: Investing in in-house pilot training and simulators for long term cost benefits

Aviation Strategy
René Armas Maes, Vice President, Jet Link International LLC
Oct 1612:00
Conference pass

flyOriole: Unleashing the economic potential of the Caribbean through an aviation powerhouse

Aviation Strategy
jamaica
regional
lcc
Keith Kerr, Founder and CEO, flyOriole
Oct 1612:00
Conference pass

Aeromar: The challenge of sustainable interline distribution at an independent regional airline

Revenue & Distribution
aeromar
alliances
regional
Fabricio Cojuc, Executive Director, Network Strategy And Alliances, Aeromar
Oct 1612:00
Conference pass

Air Asia CX: How an Automation-First Strategy Took AirAsia's CX to New Heights

AirXperience
ada
air asia
cx
ai
automation
customer strategy
Ruth Zive, Head Of Marketing, ada
Oct 1612:00
Conference pass

Collaborative Decision Making (CDM): How GRU Airport is improving the passenger experience with a comprehensive CDM to align communication and performance across stakeholders

Airport Tech
Miguel Dau, Operations Director And Chief Operating Officer, G.R.U. Airport
Oct 1612:00
Conference pass

Commercial Planning: Using AI/ML to discover Personas and weave them into the fabric of Commercial Planning

A.I.Viation
ai
ml
commercial planning
Eric Nordling, Senior Vice President Product Management And Data Science, Accelya
Session led by: accelya
Oct 1613:30
Conference pass

IT ROUNDTABLES

Aviation IT
Cyber Security: Identifying your weak points when integrating legacy infrastructure
Marie Masserey, Head Of Architecture, IATA
Digital Transformation: How data sharing, and digitally enabled collaboration are reshaping the aviation industry
Sapana Patel, Senior Director, Solution Delivery And Architecture, Spirit Airlines
Oct 1613:30
Conference pass

STRATEGY ROUNDTABLES

Aviation Strategy
IROPS: Identifying operations issues to quickly adapt to unexpected events
Ralph Lopez-Massas, Vice President, Integrated Operations Center, American Airlines
Modern Leadership: Building an effective and diverse leadership team
Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Oct 1613:30
Conference pass

RETAIL & PAYMENTS ROUNDTABLES

Retail & Payments
Disruption and Compensation: Working with airline and airport partners to ease disruptions
Larry Leung, Director, Experience The Skies
Payment Funnel: Retailing practices to better develop ancillary revenue
Iztok Franko, Founder And Editor-In-Chief, Diggintravel
Oct 1613:30
Conference pass

REVENUE & DISTRIBUTION ROUNDTABLES

Revenue & Distribution
Oct 1613:30
Conference pass

AIRXPERIENCE ROUNDTABLES

AirXperience
Engagement data: Achieving a wholistic view of the customer journey and connecting it with your employees
Joyce Pang, Manager, Guest Insights And Strategy, Spirit Airlines
Passenger Flow: Defining objectives to transform flow while leaving behind old processes
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
Oct 1613:30
Conference pass

AIRPORT TECH ROUNDTABLES

Airport Tech
airports
Small-Medium Hub Value: Demonstrating your value with data as a Medium/Small hub
Smart Parking: How are we using data to not just know space, but create revenue by better mapping customer motives?
Jeff Nawrocki, Assistant Director, Msp Landside Operations, Metropolitan Airports Commission
Abe Weber, Airport Director, Appleton International Airport
Patrick Tracey, Marketing Manager, Appleton International Airport
Andrew Pierini, Director, Air Service Development & Marketing, Tulsa International Airport
Oct 1613:30
Conference pass

MARKETING ROUNDTABLES

Aviation Marketing
Social Media: Building brand love with creative social campaigns
Laurie Meacham, Manager, Customer Experience Social Media, JetBlue Airways Corp
Jessica Tejeda, Manager, Social Media And Content, Spirit Airlines
Derek Hubbard, Senior Specialist, External Communications Team, Southwest Airlines
Oct 1613:30
Conference pass

A.I.Viation ROUNDTABLES

A.I.Viation
AI + Visualization: Using data and insights to deliver more contextualized and inspirational marketing to customers
Sai Ravuru, Manager, Operations Data Science, Allegiant Air
last published: 17/Mar/20 19:35 GMT
 

Contact us

To sponsor or exhibit contact:
Aidan Brain
Tel:  +1 646 619 1776
aidan.brain@terrapinn.com

 

Speaking Opportunities:
Ed Jennings
Tel:  +1 646 619 1806

edward.jennings@terrapinn.com