Lisa Thurston | CEO
Thurston Business Services

Founder & Principal Consultant, Thurston Business Services Lisa Evans Thurston brings a grounded, no-nonsense approach to leading complex IT projects—built on more than 20 years of hands-on experience in aviation technology. She spent two decades in the technology division of a major U.S. airline, where she led initiatives that kept systems secure, operations aligned, and teams moving forward—including a multi-year cybersecurity program she took from whiteboard concept to full rollout. Today, Lisa leads Thurston Business Services, an IT project management consulting firm that helps aviation, air freight, and tech companies execute high-stakes projects with clarity and calm. Whether it’s launching new tech, managing vendors, or navigating internal change, she steps in as a strategic partner who gets things done and keeps teams aligned. At the 2025 Aviation Festival in Miami, Lisa will moderate a panel on Elevating customer communication: Strategies for seamless passenger experience in aviation, bringing her deep aviation roots and execution-first mindset to the conversation.