MARKETING & LOYALTY

Digital innovation to enhance the customer experience

Jaron Millner, Head of Digital and Innovation, oneworld alliance

Preston Peterson, Managing Director Customer Experience, American Airlines

Moderator:
Edward Russell, Aviation and Transport Journalist, The Points Guy

Transforming airports: Technology, sustainability, and passenger experience

Moderator:
Holly Miles, Editor, International Airport Review

Marisa Von Wieding, VP Operations, JFK Terminal One

Tara Mulrooney, CTO & VP Innovation, Edmonton International Airport

Dave LaPorte, Chief Operating Officer, City and County of Denver Denver International Airport

Crafting compelling brand stories: Marketing strategies in aviation

Jonathan Stephen, Chief Marketing Officer, Arajet Airlines

Atif Elkadi, Chief Executive Officer, Ontario International Airport Authority

Engagement beyond points: Building emotional connections with customers

Moderator:
Aneesa Mohammed, Customer Experience Officer, Caribbean Airlines

SungJoon Park, Director - Loyalty & High Value Customers, SkyTeam

Jade Liska, Deputy Director, Planning And Engineering Division, Kansas City Aviation Department

Angela Vargo, Vice President of Marketing & Communications, Breeze Airways

Megan O'Connell, Assistant Director - Marketing, Communications and Customer Experience, Cleveland Hopkins International Airport

Building partnerships to grow and retain community air service

Moderator:
Max Bohn, Air Service Development, Merchant Aviation, A Groupe ADP Co

Abe Weber, Airport Director, Appleton International Airport

Herbert Ghent, Executive Manager , Network Revenue and Distribution, Caribbean Airlines

Anthony Gilmer, Vice President of Air Service Development and Strategic Marketing, Louisville Regional Airport Authority

Tech Driven Futures: Innovation in AI and Airport Technology

Gerri Sinclair, C3PO - Chief Planning, Prioritization, and Performance Optimization Officer, Vancouver International Airport

Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport

Justin Kester, VP Global Sales, Synaptic Aviation

AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You

Rafa Mercado, Vice President, Consumer and Travel Market Leader, Kyndryl Consult, Kyndryl

Massimo Morin, Global Head, Travel, AWS for Travel and Hospitality, Amazon Web Services

Tom Garrison, Enterprise Architect, Emerging Trends & AI, Southwest Airlines

Cornelius Honour, AVP of IT Infrastructure and Operations, Dallas Fort Worth International Airport (DFW)

Moderator:
Lars Pottgiesser, Lars Pottgiesser, Head, Business Development / Regional Vice President Office, The Americas, International Air Transportation As, IATA

Driving Loyalty through Customer Experience

Reserved for Allianz

Moderator:
Liliana Petrova, Chief Executive Officer and Founder, The Petrova Experience

Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners

Christopher Daugherty, Director, GX and Loyalty, Spirit Airlines

Revenue and distribution revolution: Harnessing technology for airline innovation

Shreya Parmar, Head of Offer Placement Business, Lufthansa Group

Vijay Dheap, Chief Executive Officer, RozieAI

Aviation opportunity across Latin America

Moderator:
Jonathan Norman, Managing Director, Normanas Aerospace

Ken Pyatt, Deputy Aviation Director, Miami International Airport

Tiago Faierstein, Director Comerical, Infraero Brazilian Airports

The transformation of Spirit Airlines and the evolving aviation landscape

Interviewee:
Rana Ghosh, Chief Transformation Officer, Spirit Airlines

Moderator:
Mike Miguel, Managing Director, MSquare Consulting

Navigating regulatory issues and building partnerships between airlines, airports, and governments

Aylette Wright-Paul, Manager of Government and Industry Affairs, Caribbean Airlines

Jade Liska, Deputy Director, Planning And Engineering Division, Kansas City Aviation Department

Gateways to major events: How airports align marketing and experience for high-impact moments

Megan O'Connell, Assistant Director - Marketing, Communications and Customer Experience, Cleveland Hopkins International Airport

Moderator:
Gabby Poirier, Director, Juliett Alpha

Atif Elkadi, Chief Executive Officer, Ontario International Airport Authority

Sharon McCloskey, VP Customer Experience, Dallas Fort Worth International Airport

Data-driven loyalty: Leveraging customer insights for program enhancement

Moderator:
Yen-Pu Paul Chen, Senior Director Corporate Planning & Business Intelligence, V.X Consulting

Bruno Gonzalez, Head of Loyalty, Volaris

Nick Ewen, Director of Content, The Points Guy

Whitnee Hawthorne, Global Head of Travel and Hospitality, Snowflake

Personalization strategies in airline marketing: Tailoring offers and experiences to individual customers

Tiffany Chase, Director, Marketing, Communications & Customer Experience, Halifax International Airport Authority

Stephen Snyder, Managing Director, Operations & Partnerships, JetBlue Ventures

Melissa Mangold, Senior Manager, Digital Marketing & Content, United Airlines