EXPERIENCE

Digital innovation to enhance the customer experience

Jaron Millner, Head of Digital and Innovation, oneworld alliance

Preston Peterson, Managing Director Customer Experience, American Airlines

Moderator:
Edward Russell, Aviation and Transport Journalist, The Points Guy

Transforming airports: Technology, sustainability, and passenger experience

Moderator:
Holly Miles, Editor, International Airport Review

Marisa Von Wieding, VP Operations, JFK Terminal One

Tara Mulrooney, CTO & VP Innovation, Edmonton International Airport

Dave LaPorte, Chief Operating Officer, City and County of Denver Denver International Airport

Raising the bar for in-flight passenger experience

Fiona Kiesel, Chief Guest Officer, Breeze Airways

Paul Mills, Head of Inflight Services, Virgin Atlantic Airways

Moderator:
Aram Gesar, Publisher, AirGuide Travel Tech & Media

David Kwesi Ankamah Opare, Airport Services Duty Officer, Qatar Airways

Tech Driven Futures: Innovation in AI and Airport Technology

Gerri Sinclair, C3PO - Chief Planning, Prioritization, and Performance Optimization Officer, Vancouver International Airport

Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport

Justin Kester, VP Global Sales, Synaptic Aviation

AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You

Rafa Mercado, Vice President, Consumer and Travel Market Leader, Kyndryl Consult, Kyndryl

Massimo Morin, Global Head, Travel, AWS for Travel and Hospitality, Amazon Web Services

Tom Garrison, Enterprise Architect, Emerging Trends & AI, Southwest Airlines

Cornelius Honour, AVP of IT Infrastructure and Operations, Dallas Fort Worth International Airport (DFW)

Moderator:
Lars Pottgiesser, Lars Pottgiesser, Head, Business Development / Regional Vice President Office, The Americas, International Air Transportation As, IATA

Driving Loyalty through Customer Experience

Reserved for Allianz

Moderator:
Liliana Petrova, Chief Executive Officer and Founder, The Petrova Experience

Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners

Christopher Daugherty, Director, GX and Loyalty, Spirit Airlines

Revenue and distribution revolution: Harnessing technology for airline innovation

Shreya Parmar, Head of Offer Placement Business, Lufthansa Group

Vijay Dheap, Chief Executive Officer, RozieAI

Aviation opportunity across Latin America

Moderator:
Jonathan Norman, Managing Director, Normanas Aerospace

Ken Pyatt, Deputy Aviation Director, Miami International Airport

Tiago Faierstein, Director Comerical, Infraero Brazilian Airports

The transformation of Spirit Airlines and the evolving aviation landscape

Interviewee:
Rana Ghosh, Chief Transformation Officer, Spirit Airlines

Moderator:
Mike Miguel, Managing Director, MSquare Consulting

Elevating employee experience through innovative technology

Interviewer:
Arpad Szakal, Aviation & Aerospace, Cormis Partners Ltd

Interviewee:
Fabian Mascaretti, VP, Employee Experience, Avianca

Improving accessibility and passenger experience for all travelers

Moderator:
Eric Boromisa, Managing Partner, Numbers & Letters

Darrell Watson, Senior Vice President and Chief Experience Officer, Louisville Regional Airport Authority

Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport

Laurel Van Horn, Programs Director, Open Doors Organization