RETAIL & PAYMENTS

Retail & Payments, Wednesday 14 May 2025

08:40

Organizer opening remarks

Clare Corden, Conference Producer, Terrapinn Holdings Ltd

08:45

Chair Opening Remarks

Lars Pottgiesser, Lars Pottgiesser, Head, Business Development / Regional Vice President Office, The Americas, International Air Transportation As, IATA

08:50

Digital innovation to enhance the customer experience

Jaron Millner, Head of Digital and Innovation, oneworld alliance

Preston Peterson, Managing Director Customer Experience, American Airlines

Moderator: Edward Russell, Aviation and Transport Journalist, The Points Guy

09:20

Transforming airports: Technology, sustainability, and passenger experience

Moderator: Holly Miles, Editor, International Airport Review

Marisa Von Wieding, VP Operations, JFK Terminal One

Tara Mulrooney, CTO & VP Innovation, Edmonton International Airport

Dave LaPorte, Chief Operating Officer, City and County of Denver Denver International Airport

10:00

The Loyalty Equation: Digital Marketing That Keeps Passengers Coming Back

Joe Galano, VP, Open Loop/Partnerships, Tango

Retail & Payments

14:40

Innovation in airline retail: Trends and transformation

Gary Cojulun, Sr Manager, Retail Systems, United Airlines

Vidhan Mittal, Director, Strategic Accounts, Jumio

Olaf Backofen, Head of Global Retail Partnerships, Lufthansa Group

Moderator: Mandeep Grewal, Founding Partner/CEO, Flyaway Advisors LLC

15:30

Tech Driven Futures: Innovation in AI and Airport Technology

Gerri Sinclair, C3PO - Chief Planning, Prioritization, and Performance Optimization Officer, Vancouver International Airport

Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport

Justin Kester, VP Global Sales, Synaptic Aviation

16:05

AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You

Rafa Mercado, Vice President, Consumer and Travel Market Leader, Kyndryl Consult, Kyndryl

Massimo Morin, Global Head, Travel, AWS for Travel and Hospitality, Amazon Web Services

Tom Garrison, Enterprise Architect, Emerging Trends & AI, Southwest Airlines

Cornelius Honour, AVP of IT Infrastructure and Operations, Dallas Fort Worth International Airport (DFW)

Moderator: Lars Pottgiesser, Lars Pottgiesser, Head, Business Development / Regional Vice President Office, The Americas, International Air Transportation As, IATA

16:35

Driving Loyalty through Customer Experience

Reserved for Allianz

Moderator: Liliana Petrova, Chief Executive Officer and Founder, The Petrova Experience

Ricky Horwitz, Global Head of Sales, GSP - Travel, Ticketing & Lodging, Allianz Partners

Christopher Daugherty, Director, GX and Loyalty, Spirit Airlines

17:10

Revenue and distribution revolution: Harnessing technology for airline innovation

Shreya Parmar, Head of Offer Placement Business, Lufthansa Group

Vijay Dheap, Chief Executive Officer, RozieAI

last published: 29/Apr/25 22:15

BOOK NOW

Retail & Payments, Thursday 15 May 2025

09:00

From loyalty to media to commerce: Innovating across the customer journey

Luc Bondar, COO, United Airlines

09:20

Optimizing Delay Recovery in Airline Operations

Jay Morgan, Director, Professional Data Services, Cirium

09:40

Aviation opportunity across Latin America

Moderator: Jonathan Norman, Managing Director, Normanas Aerospace

Ken Pyatt, Deputy Aviation Director, Miami International Airport

Tiago Faierstein, Director Comerical, Infraero Brazilian Airports

10:20

The transformation of Spirit Airlines and the evolving aviation landscape

Interviewee: Rana Ghosh, Chief Transformation Officer, Spirit Airlines

Moderator: Mike Miguel, Managing Director, MSquare Consulting

Retail & Payments

13:20

Protecting against payment fraud in the era of generative AI

Retail & Payments

14:00

The evolution of in-flight retail: Trends, innovations, and the future of cabin commerce

Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media

Retail & Payments

14:40

Retailing and distribution strategies in airline partnerships

last published: 29/Apr/25 22:15

BOOK NOW

RETAIL & PAYMENTS

Retail & Payments, Wednesday 14 May 2025

Organizer opening remarks

Chair Opening Remarks

Digital innovation to enhance the customer experience

Transforming airports: Technology, sustainability, and passenger experience

The Loyalty Equation: Digital Marketing That Keeps Passengers Coming Back

Innovation in airline retail: Trends and transformation

Tech Driven Futures: Innovation in AI and Airport Technology

AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You

Driving Loyalty through Customer Experience

Revenue and distribution revolution: Harnessing technology for airline innovation

Retail & Payments, Thursday 15 May 2025

From loyalty to media to commerce: Innovating across the customer journey

Optimizing Delay Recovery in Airline Operations

Aviation opportunity across Latin America

The transformation of Spirit Airlines and the evolving aviation landscape

Protecting against payment fraud in the era of generative AI

The evolution of in-flight retail: Trends, innovations, and the future of cabin commerce

Retailing and distribution strategies in airline partnerships

Information

Contact us

Created by