RETAIL & PAYMENTS

 

Retail & Payments, Wednesday 14 May 2025

Clare Corden
08:40

Organizer opening remarks

Clare Corden, Conference Producer, Terrapinn Holdings Ltd
Lars Pottgiesser
08:45

Chair Opening Remarks

Lars Pottgiesser, Lars Pottgiesser, Head, Business Development / Regional Vice President Office, The Americas, International Air Transportation As, IATA
Jaron Millner
08:50

Digital innovation to enhance the customer experience

Jaron Millner, Head of Digital and Innovation, Oneworld Alliance
Preston Peterson, Director Customer Experience, American Airlines
09:20

Resered for Tango

Jennifer Aument
09:40

Transforming airports: Technology, sustainability, and passenger experience

Jennifer Aument, Chief Executive Officer, The New Terminal One at JFK
Jamie Rhee, Commissioner, City of Chicago Department of Aviation
Phillip Washington, Chief Executive Officer, Denver International Airport
Moderator: Holly Miles, Editor, International Airport Review
Deborah Flint, CEO, Toronto Pearson International Airport
Angela Trivedi
Retail & Payments
14:00

Optimizing digital payments: Enhancing user experience in airline transactions

Angela Trivedi, Manager, Payments & Distribution Strategy, Hawaiian Airlines
Gary Cojulun
Retail & Payments
14:40

Innovation in airline retail: Trends and transformation

Gary Cojulun, Sr Manager, Retail Systems, UNITED AIRLINES
Gerri Sinclair
15:30

AI and advanced technologies in aviation

Gerri Sinclair, C3PO - Chief Planning, Prioritization, and Performance Optimization Officer, Vancouver International Airport
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Vijay Dheap, Chief Executive Officer, RozieAI
Panel discussion
16:05

AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You

Heather Fox, VP of Consult, Consumer & Travel, Kyndryl
Moderator: Mandeep Grewal, Founding Partner/CEO, Flyaway Advisors LLC
16:35

Driving Loyalty through Customer Experience

Reserved for Allianz

Shreya Parmar
17:10

Revenue and distribution revolution: Harnessing technology for airline innovation

Shreya Parmar, Head of Offer Placement Business, Lufthansa Group
last published: 26/Mar/25 21:45

Retail & Payments, Thursday 15 May 2025

Luc Bondar
09:00

From loyalty to media to commerce: Innovating across the customer journey

Luc Bondar, COO & President of MileagePlus, UNITED AIRLINES
09:20

Reserved for Cirium

Panel discussion
09:40

Aviation opportunity across Latin America

Moderator: Jonathan Norman, Managing Director, Normanas Aerospace
Otto Gergye, Chief Commercial Officer, Avianca
Ken Pyatt, Deputy Aviation Director, Miami International Airport
Rana Ghosh
10:20

The transformation of Spirit Airlines and the evolving landscape of low cost carriers

Interviewee: Rana Ghosh, Chief Transformation Officer, Spirit Airlines
Retail & Payments
13:20

Protecting against payment fraud in the era of generative AI

Aram Gesar
Retail & Payments
14:00

The evolution of in-flight retail: Trends, innovations, and the future of cabin commerce

Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media
Retail & Payments
14:40

Retailing and distribution strategies in airline partnerships

last published: 26/Mar/25 21:45
 

 

Contact us

To sponsor or exhibit contact:
Joe Hames
Tel:   +1 646-619-1774

joe.hames@Terrapinn.com

 

Speaking Opportunities:
Clare Corden
Tel:  +1 201-912-7744

clare.corden@terrapinn.com

 

Marketing/Press Opportunities:
Emelie Flaig

emelie.flaig@terrapinn.com