RETAIL & PAYMENTS
Retail & Payments, Wednesday 14 May 2025
08:40
Organizer opening remarks
Clare Corden, Conference Producer, Terrapinn Holdings Ltd
08:45
Chair Opening Remarks
Lars Pottgiesser, Lars Pottgiesser, Head, Business Development / Regional Vice President Office, The Americas, International Air Transportation As, IATA
08:50
Digital innovation to enhance the customer experience
Jaron Millner, Head of Digital and Innovation, Oneworld Alliance
Preston Peterson, Director Customer Experience, American Airlines
09:20
Resered for Tango
09:40
Transforming airports: Technology, sustainability, and passenger experience
Jennifer Aument, Chief Executive Officer, The New Terminal One at JFK
Jamie Rhee, Commissioner, City of Chicago Department of Aviation
Phillip Washington, Chief Executive Officer, Denver International Airport
Moderator: Holly Miles, Editor, International Airport Review
Deborah Flint, CEO, Toronto Pearson International Airport
Retail & Payments
14:00Optimizing digital payments: Enhancing user experience in airline transactions
Angela Trivedi, Manager, Payments & Distribution Strategy, Hawaiian Airlines
Retail & Payments
14:40Innovation in airline retail: Trends and transformation
Gary Cojulun, Sr Manager, Retail Systems, UNITED AIRLINES
15:30
AI and advanced technologies in aviation
Gerri Sinclair, C3PO - Chief Planning, Prioritization, and Performance Optimization Officer, Vancouver International Airport
Maurice Jenkins, Chief Innovation Officer IAP C.M., Miami International Airport
Vijay Dheap, Chief Executive Officer, RozieAI
16:05
AI Driven Passenger Experience & Loyalty: How to Make Your AI Investments Work for You
Heather Fox, VP of Consult, Consumer & Travel, Kyndryl
Moderator: Mandeep Grewal, Founding Partner/CEO, Flyaway Advisors LLC
16:35
Driving Loyalty through Customer Experience
Reserved for Allianz
17:10
Revenue and distribution revolution: Harnessing technology for airline innovation
Shreya Parmar, Head of Offer Placement Business, Lufthansa Group
last published: 26/Mar/25 21:45
Retail & Payments, Thursday 15 May 2025
09:00
From loyalty to media to commerce: Innovating across the customer journey
Luc Bondar, COO & President of MileagePlus, UNITED AIRLINES
09:20
Reserved for Cirium
09:40
Aviation opportunity across Latin America
Moderator: Jonathan Norman, Managing Director, Normanas Aerospace
Otto Gergye, Chief Commercial Officer, Avianca
Ken Pyatt, Deputy Aviation Director, Miami International Airport
10:20
The transformation of Spirit Airlines and the evolving landscape of low cost carriers
Interviewee: Rana Ghosh, Chief Transformation Officer, Spirit Airlines
Retail & Payments
13:20Protecting against payment fraud in the era of generative AI
Retail & Payments
14:00The evolution of in-flight retail: Trends, innovations, and the future of cabin commerce
Moderator: Aram Gesar, Publisher, AirGuide Travel Tech & Media
Retail & Payments
14:40Retailing and distribution strategies in airline partnerships
last published: 26/Mar/25 21:45
Contact us
To sponsor or exhibit contact:
Joe Hames
Tel: +1 646-619-1774
joe.hames@Terrapinn.com
Speaking Opportunities:
Clare Corden
Tel: +1 201-912-7744
clare.corden@terrapinn.com
Marketing/Press Opportunities:
Emelie Flaig
emelie.flaig@terrapinn.com
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