Aneesa Mohammed | Customer Experience Officer
Caribbean Airlines

Aneesa Mohammed is a seasoned aviation professional with over 20 years of experience in the industry.  She is a dedicated ambassador for Customer Experience with a proven track record for service recovery, which can foster meaningful relationships with stakeholders. She embodies the core values of Integrity, Team Work, Communication and Accountability. As a Customer Experience Officer now attached to the Club Caribbean Lounge, she leads initiatives to enhance customer satisfaction by overseeing a seamless lounge operation. Her ability to resolve issues with professionalism, her dedication to stakeholder engagement, and her passion for training and mentoring staff all demonstrates her commitment to excellence. Aneesa’s rich background in business management and certifications in customer relationship management and life coaching empower her to connect with both eth internal and external customers on a deeper level. With a forward-thinking mindset and a focus on continuous improvement, she is a true champion of the promise to connect people and enrich lives through exceptional service.