Larry Leung | Principal and CXO
Transformidy

Larry Leung, CISA, MBA, is a seasoned expert in customer experience (CX) and strategic consulting, with a focus on the aviation, travel, retail, and financial services industries. As the Principal and Customer Experience Officer at Transformidy, Larry developes and executes programs that integrate CX, employee experience, governance, information technology, and revenue generation. His extensive international consulting experience spans project management, risk assessment, and strategic planning in many industries. Larry's expertise includes evaluating CX strategies, developing frameworks aligned with corporate objectives, and assessing metrics for effectiveness and ROI. He has a proven track record in analyzing end-to-end CX processes for travel industry clients, recommending strategies to improve efficiency, yields, and revenue potential. Larry's work also encompasses retail management and ancillary revenue generation, where he evaluates customer engagement processes and reviews travel-related reward programs A frequent speaker at industry events and content contributor on all things CX, Larry brings valuable insights to the intersection of technology, customer experience, and revenue management in the travel and retail sector.