CONFERENCE AGENDA
Miami, Florida, 3 - 4 November 2021
Schedule
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Nov 309:00
Conference pass
Keynote Fireside Chat – Returning stronger: How are airlines making the most of their network, while continuing to innovate throughout the customer journey?
Keynotes
Interviewer: René Armas Maes, Vice President, Jet Link International LLC
Felix Antelo, Chief Executive Officer, Viva Air Group
Nov 309:20
Conference pass
Keynote Fireside Chat: Why do we travel?: How Allegiant is transforming the leisure travel marketplace
Keynotes
Interviewer: Max Oldorf, Chief Commercial Officer, ch-aviation GmbH
John Redmond, President, Allegiant Air
Nov 309:40
Conference pass
Keynote Panel: Women in Aviation: With women in the workforce taking such a toll in the pandemic how are airlines continuing to invest in the advancement of women and build stronger and more inclusive
Keynotes
Moderator: Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Laurie David Villa, Chief People Officer, JetBlue
Kathleen Barrett, Vice President Procurement, Properties And Facilities, Sun Country Airlines
Nov 311:20
Conference pass
Modern distribution: How have airlines changed their products and invested in rich content?
Revenue & Distribution - Monroe/Flagler Ballroom
Mike Barrera, Chief Product Officer, Radixx International
George Bryan, Director - Distribution, Hawaiian Airlines
Session led by: 
Nov 311:20
Conference pass
The Autonomous Airport of the Future
Airport Tech Experience - Orchid C
Brent Shedd, CEO, zing robotics
Matt Sparks, Vice President, Airport Operations, ATL, Delta Air Lines
Yuta Okumura, Vice President, North America Group, WHILL, INC
Robert Blair, VP Aviation, North America, INFORM GmbH
Session led by: 
Nov 311:20
Conference pass
Panel: Tech Transformation: Leveraging AI/ML to enhance operations and commercial areas while improving collaboration across silos
Aviation IT - Orchid AB
Moderator: Paul Chen, Founder, V.X Consulting
Sai Ravuru, Data Science Manager, JetBlue
Tom Romanowski, Technical Operations Director, United Airlines
Edgar Green, Head of Information Technology, Global Crossing Airlines
Sapana Patel, Senior Director, Solution Delivery And Architecture, Spirit Airlines
Nov 311:20
Conference pass
Undisrupt: How airlines are driving direct customer acquisition
Marketing - Orchid D
Moderator: Larry Leung, Principal, Transformidy
David Gunnarsson, CEO, Dohop
Daniel Gelemovich, Digital & Marketing Director, Volaris
Seth Cassel, President, EveryMundo
Session led by: 
Nov 312:00
Conference pass
Panel: Revolution in Airline Revenue Management: What changes have we seen in forecasting, merchandising, ancillary, bundled fares, and change fees
Revenue & Distribution - Monroe/Flagler Ballroom
Moderator: Tom Bacon, Chief Executive Officer, Airline Revenue Optimization
John Stewart, Head of Global Business Development, Accelya
Kevin Ger, Chief Commercial Officer, Volantio
Ricardo Aleman, Distribution Manager, Copa Airlines
Session led by: 
Session led by: 
Nov 312:00
Conference pass
Airport CX overhaul: How is Spirit continuing to invest in the customer and airport of the future
Airport Tech Experience - Orchid C
Mike Byrom, Vice President, Airport Services, Spirit Airlines
Nov 312:00
Conference pass
Panel: Need for a Commercial Control Center?: How do we look to Data Science, AI and other new areas to improve our commercial teams from lessons learned in the pandemic?
Aviation IT - Orchid AB
Moderator: Paul Chen, Founder, V.X Consulting
Rolando Damas, Managing Director, North America And Asia, AVIANCA
Justin Jander, Director of Product Management, PROS
Seza Orcun, Sr. Manager, Continuous Improvement and Enterprise Optimization, United Air Lines Inc
Rodrigo Rioseco, Head of Revenue Management, Pricing and Ancillaries, Viva Air Group
Session led by: 
Nov 312:00
Conference pass
Panel: E-commerce solutions that drive customer value and loyalty
Marketing - Orchid D
Moderator: Mike Arnot, Principal, Juliett Alpha
Andrea Curiel, Digital Strategy Manager E-Commerce, Aeroméxico
John Nakano, Sr. Director Sales and Account Management, Switchfly LLC
Session led by: 
Nov 314:00
Conference pass
Day 1 Interactive Roundtables
Roundtables
Table 1 – Ancillary Revenue: How are you positioning ancillaries for your customer?
Host: René Armas Maes, Vice President, Jet Link International LLC
Table 2 – Digital Cloud: Scaling and enhancing your booking experience
Session led by: 
Table 3 – VC and Innovation: How do you evaluate and bring new companies into operation?
Host: Clyde Hutchinson, Partner, Journey Partners
Amy Burr, President, JetBlue Technology Ventures
Table 4 – Revenue Management Optimization: How are we making the most of information to best optimize revenue?
Host: Tom Bacon, Chief Executive Officer, Airline Revenue Optimization
Table 5 – Health Passport: Adoption of Industry wide health/vaccine passports
Host: April Blackburn, VP Transportation, MTX Group
Table 6 – Accessibility Journey: How has covid impacted the Accessibility experience and what lessons are we learning?
Host: Eric Lipp, Exec Director, Open Doors Organization
Larry Rolon, Coordinator for Disability Services, Ontario International Airport Authority
Table 7 – Airport Enterprise architecture: How are you making the most of your enterprise system to inform aviation strategy and business decisions?
Table 8 – Tech Transformation: Leveraging new technology to enhance operations and improve collaboration across silos
Host: Sai Ravuru, Data Science Manager, JetBlue
Sapana Patel, Senior Director, Solution Delivery And Architecture, Spirit Airlines
Table 9 – Loyalty Post Covid: Immersive loyalty practices to best engage customers
Host: Scott Fisher, Senior Director, Ancillary Revenue And Loyalty, Frontier Airlines
Nov 314:00
Conference pass
Table 1 – Ancillary Revenue: How are you positioning ancillaries for your customer?
Roundtables
revenue & distribution
ancillary
Host: René Armas Maes, Vice President, Jet Link International LLC
Nov 314:00
Conference pass
Table 3 – VC and Innovation: How do you evaluate and bring new companies into operation?
Roundtables
vc
venture capital
innovation
Host: Clyde Hutchinson, Partner, Journey Partners
Amy Burr, President, JetBlue Technology Ventures
Nov 314:00
Conference pass
Table 4 – Revenue Management Optimization: How are we making the most of information to best optimize revenue?
Roundtables
rm
revenue management
Host: Tom Bacon, Chief Executive Officer, Airline Revenue Optimization
Nov 314:00
Conference pass
Table 5 – Health Passport: Adoption of Industry wide health/vaccine passports
Roundtables
Host: April Blackburn, VP Transportation, MTX Group
Nov 314:00
Conference pass
Table 6 – Accessibility Journey: How has covid impacted the Accessibility experience and what lessons are we learning?
Roundtables
Host: Eric Lipp, Exec Director, Open Doors Organization
Todd Green, Senior Program Manager, Customer Accessibility, american airlines
Nov 314:40
Conference pass
Reserved for Dohop
Revenue & Distribution - Monroe/Flagler Ballroom
David Gunnarsson, CEO, Dohop
Session led by: 
Nov 314:40
Conference pass
Panel: Travel in the new Normal: How are stakeholders working across the passenger journey to ensure safe, healthy and speedy travel?
Airport Tech Experience - Orchid C
Maurice Jenkins, CIO, Miami Dade County, Aviation Department
Sherry Stein, Head of Technology Strategies, Americas, Sita
Diane Sabatino, Deputy Executive Assistant Commissioner for Field Operations, US Customs and Border Protection
Session led by: 
Nov 314:40
Conference pass
DDoS Threats: Web security for faster bookings and stronger data protection
Aviation IT - Orchid AB
Bobby Guhasarkar, VP of Marketing, Cloudflare
Session led by: 
Nov 314:40
Conference pass
Social media marketing: How has the pandemic changed brand identities and how we engage our customers?
Marketing - Orchid D
Sydnee Thompson, Director of Digital Media, Ontario International Airport Authority
Nov 315:00
Conference pass
Panel: GDS models: How are distribution models changing and what are airlines and GDS partners doing to adapt?
Revenue & Distribution - Monroe/Flagler Ballroom
Moderator: Marc Rosenberg, Senior Adviser, Oystin Partners GmbH
George Bryan, Director - Distribution, Hawaiian Airlines
Rob Brown, Senior Director of B2B Strategy and Services, Southwest Airlines
Nov 315:00
Conference pass
Case Study "That Was Easy": Fast-tracking Air Canada's BNPL (Buy Now Pay Later) integrations to accelerate ancillary revenue creation
Aviation IT - Orchid AB
Ian Citulsky, VP Partnerships, Airlines & Canada, Uplift
Alfonso Ramirez Trejo, Director, Customer Success, EveryMundo
Karen Brzozowicz, Payment Products Manager, Air Canada
Session led by: 
Nov 315:00
Conference pass
Panel: Loyalty: Rewarding customers with more relevant offerings
Marketing - Orchid D
Moderator: Amy Valcik, Partner, Strategic Marketing Consultancy Ltd
Nick Ewen, Senior Editor, The Points Guy Uk
Scott Fisher, Senior Director, Ancillary Revenue And Loyalty, Frontier Airlines
Michael Covey, Managing Director, Mileageplus, United Airlines
Session led by: 
Nov 315:20
Conference pass
Air traffic modernization: Overhauling legacy systems to better manage growing traffic
Airport Tech Experience - Orchid C
For Sponsorship Opportunities: isaiah.sanders@terrapinn.com
Paul Brown, CEO, Jackson Municipal Airport Authority
Nov 315:20
Conference pass
Irregular operations: Working with suppliers and historical data to best respond to delays, cancellations, and unforeseen events
Aviation IT - Orchid AB
Softtek Integration Systems Inc
Session led by: 
Nov 315:40
Conference pass
Keynote Fireside Chat: Reserved for CarTrawler
Keynotes
Charlie Coniglio, Senior Vice President North America, CarTrawler
Session led by:
Nov 316:00
Conference pass
Keynote Panel: Building back better: What have airports learned from recovery and what financial and operational structures are in place to avoid future troubles?
Keynotes
Maurice Jenkins, CIO, Miami Dade County, Aviation Department
Paul Brown, CEO, Jackson Municipal Airport Authority
Christina Cassotis, Chief Executive Officer, Pittsburgh International Airport
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Nov 409:00
Conference pass
Keynote interview: Airports reimagined: How have airports made the most of low passenger traffic to prioritize CX renovations and tech upgrades?
Keynotes
Interviewee: Christina Cassotis, Chief Executive Officer, Pittsburgh International Airport
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Nov 409:20
Conference pass
Regional transformation: Creating more sustainable regional travel and commuting patterns with new modes of air mobility
Keynotes
Interviewee: Fred Reid, President, Surf Air Mobility
Interviewer: William Dean Donovan, Managing Director, DiamondStream Partners
Nov 409:40
Conference pass
Keynote Panel – Digital Transformation: Making full scale investments in the digital experience, to improve every everything from apps to the lounge to build a stronger customer journey
Keynotes
Amy Burr, President, JetBlue Technology Ventures
Gabriela Baez, Vice President Digital Transformation, Aeroméxico
Nov 411:20
Conference pass
Channel Strategy: Are your channel investments and digital overhauls actually bringing in newer and more loyal customers?
Revenue & Distribution - Monroe/Flagler Ballroom
Session led by:
Nov 411:20
Conference pass
Panel: Airport Innovation: How can airports, airlines and operators collaborate and implement new technologies?
Airport Tech Experience - Orchid C
Gary Mcdonald, President, Materna Information & Communications Corp.
Christina Cassotis, Chief Executive Officer, Pittsburgh International Airport
Rick Belliotti, Director of Customer Experience Design and Innovation, San Diego International Airport
Jean-François Lennon, VP Head of Strategic Sales & Global Partnerships, Vision-Box
Maurice Jenkins, CIO, Miami Dade County, Aviation Department
Nov 411:20
Conference pass
Next Gen: The promised land of the next-generation airline retailer
Retail & Payments - Orchid AB
- What do flight shoppers really want to see and how can we innovate beyond NDC?
- Why is curating an offer based on unique attributes, loyalty needs and what they’re willing to spend so difficult?
- What data & tools do we need to better understand passenger habits?
Moderator: Mike Arnot, Principal, Juliett Alpha
Rob Brown, Senior Director of B2B Strategy and Services, Southwest Airlines
Michael Schlesinger, Director, Head of Retailing Sales, ATPCO
Session led by: 
Nov 411:20
Conference pass
How to create the personalized passenger journey at scale
Air Xperience - Orchid D
Matthew Schimke, Solution Consultant, Mindsay
Session led by: 
Nov 411:40
Conference pass
Latin American Movement: What does Latin America look like after so many smaller exits and country's openings and closings?
Revenue & Distribution - Monroe/Flagler Ballroom
Moderator: René Armas Maes, Vice President, Jet Link International LLC
Christine Valls, VP Latin America, Caribbean & Florida Sales, american airlines
Fabricio Cojuc, Chief Network Officer, Aeromar
Julio Gamero, CEO, Tag Airlines
Pablo Madriñán, Director of Strategy, Viva Air Group
Nov 411:40
Conference pass
Chatbots and AI: Making use of AI for automated customer support
Air Xperience - Orchid D
For Sponsorship Opportunities stephen.kim@terrapinn.com
Nov 412:00
Conference pass
Panel: Airport Operations Database: Are you leveraging technology to get the most out of your database, to best inform gate management, passenger flow etc?
Airport Tech Experience - Orchid C
Eric Knowles, Sr Systems Analyst/Programmer, Miami Dade County, Aviation Department
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
Nov 412:00
Conference pass
Dynamic Retailing: How are partners shifting towards value creation to drive airline retailing, i.e. the Airline Retailing Maturity Index?
Retail & Payments - Orchid AB
Ramsey Kail, Director, Technical Account Management, Airship
Session led by: 
Nov 412:20
Conference pass
Contextual Pricing: Addressing pricing in real time beyond just historical data
Revenue & Distribution - Monroe/Flagler Ballroom
Felix Velazquez, Director, Revenue Management, VivaAerobús
Nov 412:20
Conference pass
Travel Ready: Public health integration in the digital experience
Air Xperience - Orchid D
Jaymes Todero, Sr. Product Owner- Digital Technology, United Airlines
Nov 414:00
Conference pass
Table 3 - Airport Demand: Making the most of your data to increase traffic
Roundtables
Host: Patrick Tracey, Marketing Manager, Appleton International Airport
Nov 414:00
Conference pass
Day 2 Interactive Roundtables
Keynotes
Table 1 - NDC transformation – what’s next? End-to-end retailing with ONE Order
Host: Tye Radcliffe, Vice President, Product Strategy, Accelya
Session led by:
Table 2 – Cleanliness: Implementing best practices and observations to keep passengers confident and healthy
Host: Paul Chen, Founder, V.X Consulting
Table 3 - Airport Demand: Making the most of your data to increase traffic
Host: Patrick Tracey, Marketing Manager, Appleton International Airport
Table 4 – Sustainable Aviation: Working with regulators to build a more sustainable future from fleet to fuels
Table 5 – Cargo Revenue integration: Keeping up with the constantly growing revenue stream from cargo
Host: Patricio Sepúlveda, Chairman Advisory Board, Aeronex LLC
Table 6 - eCommerce: eCommerce solutions that drive customer value and loyalty
Table 7 - Air Mobility: How are advancements in mobility changing air travel?
Table 8 - Entry/Exit: How are airlines and airports working thru covid barriers to best serve customers?
Host: Diane Sabatino, Deputy Executive Assistant Commissioner for Field Operations, US Customs and Border Protection
Table 9 - Social Media: How can we effectively use social channels to have meaningful conversations with our customers?
Host: Sydnee Thompson, Director of Digital Media, Ontario International Airport Authority
last published: 14/Oct/21 15:15 GMT
Contact us
To sponsor or exhibit contact:
Stephen Kim
Tel: +1 732 676 3527
stephen.kim@terrapinn.com
Speaking Opportunities:
Ed Jennings
Tel: +1 646 619 1806
edward.jennings@terrapinn.com
Organiser
