Miami, FL, 7 - 8 June 2022

Schedule

Create your personal agenda –check the favourite icon

Jun 708:00
Conference pass

Expo Hall Opens to Attendees

Keynotes
Expo Floor Only
Jun 708:50
Conference pass

Chairman Opening Remarks

Keynotes
René Armas Maes, Vice President, Jet Link International LLC
Jun 709:00
Conference pass

Keynote: The Exploring New Frontier: As Frontier continues to expand, what can we expect from the airline in 2022?

Keynotes
Interviewer: René Armas Maes, Vice President, Jet Link International LLC
Barry Biffle, President and CEO, Frontier Airlines
Jun 709:20
Conference pass

Keynote- Virgin Airways

Keynotes
Simon Hawkins, Head of North America, Virgin Atlantic Airways
Jun 709:40
Conference pass

Keynote Panel: Aviation outlook: What passenger trends are we seeing in the continued recovery and what do we expect moving forward?

Keynotes
Moderator: Justin Bachman, senior aviation reporter, Bloomberg
Victor Mejia, CCO, Jetsmart
Victoria Stennes, VP Customer Experience, Avelo
Pablo Madriñán, CCO, Viva Air Group
Jun 710:20
Conference pass

EXPO TIME

Keynotes
Expo Only
Jun 711:30
Conference pass

AI Revenue Optimization: How to get closer to unlocking 100% of the Total Revenue Optimization

Revenue & Distribution
Azim Barodawala, Chief Executive Officer, Volantio Inc.
Jun 711:30
Conference pass

Changing the Future of Airlines: Discover how digital transformation is helping airlines provide passengers with the best travel experience possible.

Aviation IT
Melik Hernandez, Industry MD, Softtek Integration Systems, Inc.
Matt Gordon, Senior Manager, Southwest Airlines
Jason Fogelman, Sr Director, Spirit Airlines
Jun 711:30
Conference pass

Combining Marketing & RM Data to Drive CCO-Worthy Results: How airlines are leveraging technology to converge marketing and RM data to deliver real-time, data-driven results.

Marketing
Tim Underwood, Director, Web Marketing Technology, FLYR Labs
Jun 711:30
Conference pass

Customer Journey Mapping: How DFW’s extensive journey map work is influencing the future of airport design

Airport Tech
Speakers TBA
Sharon Mccloskey, VP of Customer Experience, Dallas Fort Worth International Airport
Jun 711:30
Conference pass

Investing in CX: How is Lufthansa improving in-flight travel for their customers?

Air Xperience
Heike Birlenbach, SVP Customer Experience, Lufthansa
Jun 711:30
Conference pass

Retailing behaviors: How are customer behaviors changing and new areas of payment evolving?

Retail & Payments
Speakers TBA
Jun 711:50
Conference pass

BNPL- Buy Now Pay Later: Aligning with fintech for easier BNPL integration

Retail & Payments
Paul Tomasiello, Sr Dir Air Partnerships, Uplift
Sid Krishna, Director, Loyalty, Cobrand and Partnerships, Spirit Airlines
Jun 711:50
Conference pass

Moving Beyond RM to Offer Management: Embracing the latest tech to create truly dynamic and personalized offers for each customer

Revenue & Distribution
Victor Mejia, CCO, Jetsmart
Jun 711:50
Conference pass

Passenger throughput: Reducing queue wait times and maximizing throughput

Airport Tech
Robert Bence, Director, Digital Technology, United Air Lines Inc
Jun 711:50
Conference pass

PSS Overhaul

Aviation IT
Reserved for IBM
Jun 711:50
Conference pass

Revamping Inflight: How have customer tendencies changed the last two years and how has it impacted IFE?

Air Xperience
Speaker TBA
Caroline Tomlinson, Manager, Alaska Airlines
Jun 711:50
Conference pass

The Loyalty Ecosytem: How Marriott and United have created symbiotic loyalty programs.

Marketing
Nikhil Takalkar, Vice President, Loyalty Programs & Operations, Marriott International
Michael Covey, Managing Director, Mileageplus, United Airlines
Jun 712:10
Conference pass

Panel: Digital Acceleration: With accelerated digital adoption through the pandemic are we now ready to take advantage of the latest technologies?

Aviation IT
Moderator: Larry Leung, Principal, Transformidy
Carlos Faxas, Director, eCommerce & Digital Product, Air Canada
Jaymes Todero, Product Owner, United Airlines
Edgar Green, Head of Information Technology, Global Crossing Airlines
Jun 712:10
Conference pass

Panel: Fraud Prevention: Identifying and preventing abuse and creating a frictionless and secure online retail platform

Retail & Payments
Speakers TBA
Moderator: Sherry Seetram, President, ePAY Consulting Services
Jun 712:10
Conference pass

Panel: Inflight Experience & Connectivity: How are airlines leveraging new IFE & IFC technology to elevate the inflight experience?

Air Xperience
Reserved for IBM
Moderator: Paul Chen, Managing Director, V.X Consulting
Jun 712:10
Conference pass

Panel: Loyalty: How have customers changed and how are you engaging them with more relevant offerings?

Marketing
Moderator: Nick Ewen, Director of Content, The Points Guy
Moderator: Mike Arnot, Principal, Juliett Alpha
Michael Covey, Managing Director, Mileageplus, United Airlines
Shankar Mishra, Vice President Product Management & Innovation, Radixx International
Jun 712:10
Conference pass

Panel: Modern Distribution: From NDC to GDS and What is the best distribution mix for you and your customers

Revenue & Distribution
Moderator: Marc Rosenberg, Senior Adviser, Oystin Partners GmbH
Angela Melany Cornejo De Quan, Distribution Director, Avianca
Tye Radcliffe, SVP, Product Strategy - Order Group, Accelya
Ricardo Aleman, Distribution Manager, Copa Airlines
George Bryan, Senior Director- Distribution, Hawaiian Airlines
Jun 712:10
Conference pass

Streamlining the Airport: How is technology enhancing the airport experience?

Airport Tech
Joshua Kupietzky, Founder, Frequent Flyers
Jeffrey Goodell, Vice President Government And Airport Affairs, jetblue
Brandon Taugner, HCAA Director of ITS Operations & Client Services, Tampa International Airport
Robert Bence, Director, Digital Technology, United Air Lines Inc
Jun 714:00
Conference pass

Amplifying Revenue Performance Across the Commercial Stack: How decision-makers and users are consolidating technology to try and drive better decisions.

Roundtables
Jun 714:00
Conference pass

BNPL: The Next Frontier in Ancillary Revenue Growth and Personalization

Roundtables
Sponsored by Uplift
Jun 714:00
Conference pass

NDC to ONE Order: Understanding the coming evolution and steps to achieving value along the way

Roundtables
Sponsored by Accelya
Jun 714:00
Conference pass

Omni Channel Communication: How to improve traveler experience

Roundtables
Jun 714:00
Conference pass

Overbooking: Point of contention or opportunity for collaboration between RM and Airport Ops

Roundtables
Sponsored by Volantio
Jun 714:00
Conference pass

Revenue Management on Long Haul Flights: Can the Economy experience be improved and be made more efficient for airlines?

Roundtables
Jun 714:00
Conference pass

Sponsor Round Table

Roundtables
Jun 714:50
Conference pass

Day of Travel: Enhancing digital and mobile platforms to streamline the “day of” experience

Air Xperience
Daniel Nguyen, VP/General Manager of Customer Success, Airship
Emily Smith, Sr. Strategic Account Manager, Airship
Jun 714:50
Conference pass

Digital Selling: Using AI-powered platform to dynamically price, personalize and sell your offerings

Retail & Payments
Speaker TBA
Erika Moore, VP Travel Solutions, Sabre
Mike Barrera, VP, Product and Technology Strategy, Sabre
Jun 714:50
Conference pass

Maximize Your Revenue: connectivity and the distribution landscape

Revenue & Distribution
Kiera Haining, Head of Flights, Hopper
Jun 714:50
Conference pass

OCC upgrades: How is the OCC role changing as the industry recovers?

Aviation IT
Tom Romanowski, Director of Analytics, United Airlines
Jun 714:50
Conference pass

Staffing for the Future: How Jackson Medgar Wiley Evers Int’l Airport is fighting the staffing crisis, while enriching the community.

Airport Tech
Paul Brown, Chief Executive Officer, Jackson Municipal Airport Authority
Jun 714:50
Conference pass

Undisrupt: The Opportunity for Airlines to Take Back the Power from OTAs

Marketing
Seth Cassel, Co-Founder and Co-President, Everymundo
Jun 715:10
Conference pass

Panel: Air Service Development: How are airlines and airports balancing new routes and getting creative despite limited resources?

Airport Tech
Moderator: Carrie Kelly, Director, Ailevon Pacific Aviation Consulting
Pavlina Pastrana, Manager, Network Planning, Spirit Airlines
Philippe Puech, Director, American Airlines
Anthony Gilmer, Director of Marketing and Air Service Development, Louisville Regional Airport Authority
Tina Kinsey, Director of Marketing, PR & Air Service Development, Greater Asheville Regional Airport Authority
Jun 715:10
Conference pass

Panel: Alternative Ancillaries: How are airlines getting a greater share of travel wallet

Revenue & Distribution
Moderator: Marc Rosenberg, Senior Adviser, Oystin Partners GmbH
Ben Walters, Head of BD & Partnerships, Hopper
Pablo Sanchez, Country Manager, USA & Canada, Air Europa
Lissette Castaneda, Ancillary Revenue Manager, Avianca
Jun 715:10
Conference pass

Panel: Bringing business flying back: How will airlines work with high-flying business travelers (and corporate travel buyers) to entice this most profitable segment back to the skies?

Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Andrew Pierini, CCO, Tulsa International Airport
Patrick Tracey, Marketing Manager, Appleton International Airport
Doreen DePastino, Vice President, Global X
Jun 715:10
Conference pass

Panel: Data Science: After learning from the last 18 months, how can we best input AI, ML, and Data Science to deal with the new volatility in forecasting, simulations etc.?

Aviation IT
Moderator: Paul Chen, Managing Director, V.X Consulting
Kumar Abhishek, Director, Network Strategy and Optimization, United Airlines
Anurag Sahay, VP, Nagarro
Sai Ravuru, General Manager, IT Data Science & Analytics, JetBlue Airways
Justin Bundick, Senior Director, Data Science & Automation, Southwest Airlines
Jun 715:10
Conference pass

Panel: Experience Roadmapping: Analyzing and streamlining customer interactions to avoid unnecessary duplications and hassles

Air Xperience
Speaker TBA
Moderator: Larry Leung, Principal, Transformidy
Victoria Stennes, VP Customer Experience, Avelo
Abhi Gummakonda, Senior Manager - IT Airport Services, United Airlines
Jun 715:10
Conference pass

Panel: Marketplaces: How can airlines think like a retailer and become a true online marketplace?

Retail & Payments
Moderator: Sherry Seetram, President, ePAY Consulting Services
Juan Restrepo, I+D Manager, viva air
Amine Boulaghmen, Head of Payment Facilitation, IATA
Jaime Escobar-Corradine, Head of Fuel, User Charges and Environment, ALTA (Latin American & Caribbean Air Transport Association)
Jun 715:50
Conference pass

EXPO Only Time- Networking Break

Keynotes
EXPO Only
Jun 716:20
Conference pass

New Leisure Opportunities: How Aha!and TAG are finding opportunity and creating leisure options for travelers in underserved markets

Keynotes
Subodh Karnik, Chairman, President And Chief Executive Officer, ExpressJet Airlines
Julio Gamero, CEO, TAG Airlines
Jun 716:40
Conference pass

Keynote: Looking Forward: How is Volaris managing Cat 2 restrictions, unit cost increments and ESG (Environmental, Social and Governance) as they continue to grow?

Keynotes
Enrique Beltranena, Chief Executive Officer, Volaris
Jun 717:00
Conference pass

Breeze Airways: How the tech company that flies airplanes is enhancing everything from RM to Customer experience with its new LCC model

Keynotes
Interviewer: Sanja Ples, COO, ch-aviation
Jun 717:20
Conference pass

Cocktail Reception

Keynotes
Reception Hour

Create your personal agenda –check the favourite icon

Jun 808:00
Conference pass

Expo Hall Opens to Attendees

Keynotes
EXPO Only
Jun 808:55
Conference pass

Chairman Opening Remarks

Keynotes
René Armas Maes, Vice President, Jet Link International LLC
Jun 809:00
Conference pass

Keynote: SKY Airlines: Sustainability, lesson learned, competition and partnerships.

Keynotes
Interviewer: René Armas Maes, Vice President, Jet Link International LLC
Jose Ignacio Dougnac, CEO, SKY Airline
Jun 809:20
Conference pass

Next steps for Sun Country: After a pandemic year of nimble pivots and innovations what is next?

Keynotes
Interviewer: William Dean Donovan, Managing Director, diamondstream
Dave Davis, President & Chief Financial Officer, Sun Country Airlines
Jun 809:40
Conference pass

Airports in the Digital Age: How can we use technology to improve, streamline, and connect the airport as a whole and the customer's experience?

Keynotes
Moderator: Andrew Tellijohn, Senior Editor, Airport Experience News
Maurice Jenkins, Chief Information Officer, Miami International Airport
Meenakshi Nieto, Airport Director, Hartsfield Jackson Atlanta International Airport
Sharon Mccloskey, VP of Customer Experience, Dallas Fort Worth International Airport
Jun 811:30
Conference pass

Ancillary growth: As ancillaries continue to grow, how long to do we have until full recovery?

Revenue & Distribution
Felix Velazquez, Director, Revenue Management, VivaAerobús
Jun 811:30
Conference pass

Digital CX: Investing in your digital experience

Air Xperience
Daniel Gelemovich, Digital & Marketing Director, Volaris
Jun 811:30
Conference pass

Gate management: Make the most of current space with more effective resourcing

Airport Tech
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
Jun 811:30
Conference pass

Intelligent technology: Enabling a paradigm shift in the traveler experience

Aviation IT
Naashom Marx, Director of Strategic Innovation - Advanced Mobility, CVG Airport
Stephen Snyder, Managing Director, JetBlue Technology Ventures
Jun 811:30
Conference pass

Local Payments: How a regional LCC faces the diversity of local payment methods throughout Latin America

Retail & Payments
Speaker TBA
Felipe Izquierdo, CIO, SKY Airline
Jun 811:30
Conference pass

Personalizing Experiences on Your Traveler’s Online Journey: How can you build your customer relationships with personalized experiences at every digital touchpoint throughout the travel journey?

Marketing
Trevor Kaufman, CEO, Piano Software Inc.
Jun 811:50
Conference pass

Data Aggregation and Predictive Analytics: Overcoming legacy systems and making faster decision for irregular operations and circumstances

Aviation IT
Ekkehart Vetter, CTO, INFORM GmbH
Loren Mathis, Director, Workforce Strategy, American Airlines
Jun 811:50
Conference pass

Encouraging customer shifts to NDC

Revenue & Distribution
George Bryan, Senior Director- Distribution, Hawaiian Airlines
Jun 811:50
Conference pass

Lounges post Covid: How close are we to full lounge recovery?

Air Xperience
Speaker TBA
Jun 811:50
Conference pass

Payment tech: What are the new payment technologies that you can leverage when rescaling and rebuilding?

Retail & Payments
Amine Boulaghmen, Head of Payment Facilitation, IATA
Jun 811:50
Conference pass

They’ve gone Paisly: How is JetBlue travel Products working with their partners to create an all-encompassing leisure brand?

Marketing
Interviewer: Tom Bacon, Chief Executive Officer, Airline Revenue Optimization
Andres Barry, President Of Travel Products, JetBlue Travel products
Jun 811:50
Conference pass

Wayfinding: How are airports’ visual identity improving alongside advancements in mapping and what opportunities do we see in the future?

Airport Tech
Alexander Barrett, Program Manager, Wayfinding And Connections, The Port Authority of New York and New Jersey
Jun 812:10
Conference pass

Panel: Future of Partnerships: Leveraging Technology to develop connectivity

Revenue & Distribution
Sponsored by DoHop
Moderator: Jonathan Norman, Head of Business Development, AviaPro Consulting Inc.
Nick Ashton, Head of Partnerships and Industry Affairs, Dohop
Jun 812:10
Conference pass

Panel: Data Science: Finding new data sources to create a more complete single view of operations and support real time and agile decision making

Aviation IT
Moderator: William Dean Donovan, Managing Director, diamondstream
Christopher Gottlieb, Manager Business Intelligence, jetblue
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
Abe Weber, Airport Director, Appleton International Airport
Jun 812:10
Conference pass

Panel: Disruption Management: What have we learned from the pandemic to make the experience of disruption more manageable in the future?

Air Xperience
Evian Medrano, Vice President- Airport Operations & Customer Experience, Silver Airways
George Reeleder, MD, Aviation Strategy Group
Jaymes Todero, Product Owner, United Airlines
Sagi Varghese, Sr. Director IT Services, Spirit Airlines
Jun 812:10
Conference pass

Panel: Frictionless and secure travel: Managing the different stages in a passenger‘s journey through biometric identification

Airport Tech
Matt Gilkeson, Director, Innovation Task Force for Requirements and Capability Analysis, Transportation Security Administration
Meenakshi Nieto, Airport Director, Hartsfield Jackson Atlanta International Airport
Joshua Kupietzky, Founder, Frequent Flyers
Graham Dudley, Branch Chief, Biometric Entry-Exit Strategic Transformation Admissibility and Passenger Programs Office of Field Operations, US Customs and Border Protection
Jun 812:10
Conference pass

Panel: Personalization and Segmentation: How much is too much?

Retail & Payments
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion GmbH
Alicia Lines, Regional Director, Financial And Distribution Services, IATA
Trevor Kaufman, CEO, Piano Software Inc.
Eric Walters, Manager, Pricing & Revenue Management, Breeze Airways
Jun 812:10
Conference pass

Panel: The Future of Digital Marketing: How can you take your marketing to the next level?

Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Samson Arega, Regional Director USA, Ethiopian airlines
Jun 812:50
Conference pass

Lunch

Keynotes
Break for Lunch
Jun 814:00
Conference pass

Building Inclusive Spaces: How to Use Design Thinking to create an Accessible Customer Journey

Roundtables
Jun 814:00
Conference pass

Cargo: Is the dramatic growth sustainable post-Covid?

Roundtables
Jun 814:00
Conference pass

Jet Fuel Volitivity: How can airlines combat the constant changes in Jet Fuel Prices?

Roundtables
Jun 814:00
Conference pass

Replicating the ACMI European model in the region: How can airlines increase their revenue & capacity, optimizing their cost structure, while implementing new fleet flexibility models

Roundtables
Sponsored Roundtable 2
Jun 814:00
Conference pass

Tourism & Aviation- Getting the MOST out of the leisure driven aviation phenomenon.

Roundtables
Jun 814:40
Conference pass

End of Conference

Keynotes
End of Day 2
last published: 13/May/22 18:35 GMT

 

Contact us

To sponsor or exhibit contact:
Stephen Kim
Tel:  +1 732 676 3527  

stephen.kim@terrapinn.com

 

Speaking Opportunities:
Kayla DelPizzo
Tel:  +1 678 200 8309

kayla.delpizzo@terrapinn.com