2024 Agenda

 

Miami, FL, 15 - 16 May 2024

Schedule

Create your personal agenda –check the favourite icon

May 158:00
Conference pass

Registration and Exhibit Hall Open.

Keynotes

Registration and Exhibit Hall Open.

May 158:30
Conference pass

Tiara's opening remarks

Keynotes
Tiara Fielding, Producer- Aviation Festival Americas 2024, Terrapinn Inc
May 158:40
Conference pass

Keynote Interview: Customer experience transformation: how airlines are implenting aI, new apps, and automated customer technolgies to improve the journey

Keynotes
Interviewee: Jason Ward, Chief People & Customer Officer, Azul Airlines
Interviewer: Mike Arnot, Principal, Juliett Alpha
May 158:40
Conference pass

Unlocking the future of affordable flights: discovering underserved routes across the U.S. to economically connect communities

Keynotes
Moderator: Michael Bell, Senior Client Partner, Aviation And Aerospace, korn ferry
Victor Pacheco Mendez, Chief Executive Officer, Arajet Airlines
May 159:20
Conference pass

Keynote Interview: Podcast with Q&A

Keynotes
Oren Cohen Butansky, CX E.V.P, EL AL
Scott Mccartney, Former Editor, Wall Street Journal Aviation, Co-Host, Airlines Confidential Podcast
Ben Baldanza, Former Chief Executive Officer- Spirit Airlines, Co-Host, Airlines Confidential Podcast
May 1511:00
Conference pass

Creating memorable first impressions: Elevating the lobby experience at airports

Experience
Juan Nicolás Rhoads, VP Customer Experience, Aeroméxico
Mike Miguel, Commercial Director North America, Jetport
May 1511:00
Conference pass

Generating the next generation of aerospace professionals : the LAL case study

Workforce/ Talent
Nancy Shane Hocking, Director Of Gateway College And Programs, JetBlue Airways Corp
Shatequa Hamilton, Founder & CEO, AVIATION DISCOVERIES INC
May 1511:00
Conference pass

Personalization strategies in airline marketing: Tailoring offers and experiences to individual customers

Marketing
Moderator: Simon Hawkins, Head of North America, Virgin Atlantic Airways
Moderator: Charlie Shapiro, President & E Producer, Airlines Confidential Podcast
May 1511:00
Conference pass

Revolutionizing revenue management: the future landscape of revenue optimization

Revenue & distribution
Dave Davis, President & Chief Financial Officer, Sun Country Airlines
May 1513:00
Conference pass

Lunch Keynote: New York Airports Interview

Keynotes
Scott Mccartney, Former Editor, Wall Street Journal Aviation, Co-Host, Airlines Confidential Podcast
Simon Gandy, EVP & COO, The New Terminal One at JFK
Steven Thody, Chief Operating Officer, JFK Millennium Partners
May 1513:30
Conference pass

Adapting to Soar: Solutions for Small Airport Sustainability in the Face of Aging Infrastructure Challenges

Experience
May 1513:30
Conference pass

Direct vs. indirect payments: Understanding the pros and cons for airlines

Retail & payments
Jeff Ulrich, Sr. Product Owner - Payments / eCommerce / Digital Innovation, United Airlines
May 1513:30
Conference pass

Dynamic pricing in airline revenue management: adapting to market realities

Revenue & distribution
David Harvey, Chief Sales Officer, Southwest Airlines
May 1513:30
Conference pass

Empowering the Economic Impact of Airports

Workforce/ Talent
Amy Imamura, Director, Economic Impact & Transformation, Los Angeles World Airports
May 1513:30
Conference pass

Exploring Deep-Rooted Networks: Decision Support for Vulnerability Discovery at NASA Ames Research Center

Aviation IT
Bryan Matthews, Research Engineer - Kbr Wyle, NASA
May 1514:10
Conference pass

Air service development: Attracting airlines and expanding route networks

Marketing
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
Abe Weber, Airport Director, Appleton International Airport
Rhett Morgan, Senior Network Planning Advisor, Southwest Airlines
May 1514:10
Conference pass

Creating the airport of tomorrow: embracing technology for a seamless journey

Airport tech
Alexander Barrett, Program Manager, Wayfinding And Connections, The Port Authority of New York and New Jersey
May 1514:10
Conference pass

Digital transformation in airline aviation IT: Shaping the future of the industry

Aviation IT
Jim Hicks, VP of IT, Global Crossing Airlines
May 1514:10
Conference pass

Navigating a Seamless Experience: Southwest Airlines’ Strategies for Enhancing the Connected Customer Journey

Experience
Andrew Harvell, Manager, Digital Product - Customer Experience & Digital, Southwest Airlines
May 1514:10
Conference pass

Pricing strategies for airline revenue growth: finding the optimal balance

Revenue & distribution
Manuel Guio, Revenue Projects and Innovation Manager, Avianca
May 1514:10
Conference pass

Supporting and improving your workforce: Strategies for employee development and well- being

Workforce/ Talent
Moderator: Arpad Szakal, Principal Consultant, Cormis Partners Ltd
Josephine Stolarz, Cabin Crew Training Delivery Manager, Air Canada
May 1515:30
Conference pass

Airport strategic partnerships: Collaborating for mutual growth and customer benefits

Marketing
Anthony Gilmer, Vice President of Air Service Development and Strategic Marketing, Louisville Regional Airport Authority
May 1515:30
Conference pass

Approaches to identifying how humans contribute to the safety of the National Airspace

Aviation IT
Bryan Matthews, Research Engineer - Kbr Wyle, NASA
May 1515:30
Conference pass

Effective recruitment in the aviation sector: Attracting and selecting top talent

Workforce/ Talent
Lauren Sawchyn, Director of People Operations, WestJet
May 1515:30
Conference pass

End-to-end excellence: How are we creating a seamless customer journey through digital for connecting airlines

Experience
Moderator: Larry Leung, Principal, Transformidy
Jaron Millner, Director, Head of Carrier Oneworld Digitalization, oneworld Management Company
Judy McMurtry, Business Consultant, JM Excel Consultant LLC
May 1515:30
Conference pass

Revolutionizing revenue strategies: embracing next-gen technologies for revenue growth

Revenue & distribution
Moderator: Marc Rosenberg, President, STRATACONNEX
Jean-Loup Senski, Senior Manager of Revenue Management, Flair Airlines Ltd
May 1516:10
Conference pass

Charting sustainable skies: the ongoing journey towards eco-friendly aviation practices

Keynotes
May 1516:30
Conference pass

Revolutionizing air travel: aI and biometrics, - a glimpse into tomorrow's skies

Keynotes
Ed Wegel, Chairman/Chief Executive Officer, Global Crossing Airlines
Nacim Yala, Chief Strategy & Business Development Officer, Arajet Airlines

Create your personal agenda –check the favourite icon

May 169:00
Conference pass

Keynote: Guest Experience

Keynotes
Lania Rittenhouse, Vice President, Spirit Airlines
May 1610:00
Conference pass

Keynote Panel: C-Suite Vision: the Impact of sustainability, digital experiences, and passenger trends on the future of aviation

Keynotes
Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Sharon Mccloskey, Vice President, Customer Experience, Dallas Fort Worth International Airport
Terri Mestas, Chief Development Officer, Los Angeles World Airports
May 1611:20
Conference pass

Forecasting the Next Decade: Inflight Connectivity, IFEC Trends, Inflight Entertainment, and In-Seat Power

Experience
May 1611:20
Conference pass

How we leverage new technologies: Artificial Intelligence, NFTs, and social media trends to drive sales

Marketing
Daniel Gelemovich, Digital & Marketing Director, Volaris
May 1611:20
Conference pass

Next-generation airport security: embracing innovative technologies

Airport tech
Jason Lim, Capability Manager for Identity Management, U.S. Transportation Security Administration (TSA)
May 1611:20
Conference pass

User experience for Airline Employees: Facilitating seamless communication and collaboration

Aviation IT
Steven Boliek, Senior Manager | Ops Strategy & Automation, United Airlines
May 1612:00
Conference pass

Biometric-enabled passenger authentication: shaping the future of air travel

Airport tech
Moderator: Jorge Quiroz, Chief Executive Officer, PDBM Consulting
Angel Turrubiates, Airport Security Programme Director, Mexico City Benito Juarez International Airport
Matt Gilkeson, Director, Innovation Task Force for Requirements and Capability Analysis, Transportation Security Administration
Basil Binns, II, Deputy Director of Aviation, Miami-Dade Aviation Department (MIA)
May 1612:00
Conference pass

Exploring the evolution of rewards programs: From miles to enhanced benefits, what's working?

Loyalty
Nick Ewen, Director of Content, The Points Guy
May 1612:00
Conference pass

Influencer Marketing: From loyalty programs to sustainability, to brand awareness, what is the goal?

Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Luca Zocche, Founder, Aviation Space Past & Future
May 1612:00
Conference pass

Leveraging cloud infrastructure in aviation IT: Enhancing scalability and efficiency

Aviation IT
Toluwalashe Omotunde, Data Solutions Consultant, Delta Airlines
May 1612:00
Conference pass

Next-level guest communication: Leveraging technology for effective engagement

Experience
Jaymes Todero, Sr. Product Owner- Digital Technology, United Airlines
May 1612:00
Conference pass

U.S Government Assistance: the global expansion of aviation from land to sea.

Revenue & distribution
May 1613:40
Conference pass

Behind the Scenes at Air Canada: Nurturing Cabin Safety Excellence through Training and Development - The Dynamic Impact of Transformative Training Programs

Experience
Josephine Stolarz, Cabin Crew Training Delivery Manager, Air Canada
May 1613:40
Conference pass

Cybersecurity in airline aviation IT: Safeguarding critical systems and data

Aviation IT
William Saito, CISO, ZIPAIR Tokyo
May 1613:40
Conference pass

Maximizing ancillary revenue: strategies for ancillary offerings

Revenue & distribution
Shaheer Ali, Head of RM Practices and Change Management, Air Transat
May 1614:20
Conference pass

Next-gen distribution: unlocking new opportunities in airline revenue

Revenue & distribution
Alicia Lines, Regional Director, Financial and Distribution Services- The Americas, IATA
George Bryan, Senior Director - Distribution, Hawaiian Airlines
May 1614:20
Conference pass

Operational readiness: preparing airports for the future

Airport tech
Marquez Griffin, Vice President of Airport Operations MCO, Greater Orlando Aviation Authority
Sara Smith, PDX Next Impacts/ ORAT Coordinator, Port of Portland
May 1614:20
Conference pass

START-UP COMPETITION JUDGE PANEL

Aviation of the Future
Gilad Berenstein, Founder, Brook Bay Capital, LLC
William Dean Donovan, Managing Director, diamondstream
May 1614:20
Conference pass

The intersection between data and digital: Unleashing opportunities in aviation IT

Aviation IT
Bertin Nono, Manager of Data Engineering, Delta Air Lines
May 1614:20
Conference pass

The passenger demand in a post covid world

Experience
Samantha Stedford, Director, Customer Experience, Pittsburgh International Airport
Rhett Morgan, Senior Network Planning Advisor, Southwest Airlines
May 1615:00
Conference pass

Content marketing: Creating compelling stories to connect with customers

Marketing
Justin Ralenkotter, Senior Manager, Advertising, Allegiant
May 1615:00
Conference pass

Harnessing technology for enhanced loyalty protection: How can we prevent point fraud?

Loyalty
Neeraj Mahadoo, Manager, Cybersecurity Threat Intelligence, JetBlue Airways Corp
May 1615:00
Conference pass

Inflight experience redefined: Designing memorable inflight experience

Experience
Anne De Hauw, Founder, IN Air Travel Experience
May 1615:00
Conference pass

Streamlining turn management with IT solutions: Optimizing aircraft ground handling

Aviation IT
Samuel Hermann, Senior Information Technology Security Engineer, Republic Airways
May 1615:20
Conference pass

Destination marketing:Aligning Tourism Boards and Airports

Marketing
Mike Miguel, Commercial Director North America, Jetport
Gavin Eccles, Managing Partner, GE Consulting & Advisory
May 1615:20
Conference pass

Driving revenue through ancillary innovations: unleashing new revenue streams

Revenue & distribution
Moderator: Gavin Eccles, Managing Partner, GE Consulting & Advisory
Karina Dorta Putarov Medeiros, Transformation and Products Manager, IATA
May 1615:20
Conference pass

Redevelopment strategies for modern airports: from vision to reality

Airport tech
Desiree Curtis, Assistant Director, Airport Operations, Port San Antonio
Steve Ellis, Learning Coordinator, AETC Det 62
Rick Crider, Executive Vice President, Port San Antonio
May 1615:20
Conference pass

Seamless connectivity: Enabling a connected airline customer experience

Experience
Jonathan Stephen, Former Head of Mobile at JetBlue, Partner, Chameleon Collective
last published: 01/Feb/24 15:05 GMT

Contact us

To sponsor or exhibit contact:
Lochlainn Byrne

lochlainn.byrne@terrapinn.com

 

Speaking Opportunities:
Tiara Fielding
Tel:  +1 516 726 4808

tiara.fielding@terrapinn.com

 

Marketing/Press Opportunities:
Taylor Post
Tel:  +1 646-619-1785

taylor.post@terrapinn.com