AGENDA

Miami, FL, 14 - 15 May 2019

Schedule

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May 1408:30
Conference pass

Chairperson’s Opening Remarks

Keynotes
René Armas Maes, Managing Director, Jet Link International LLC
May 1408:40
Conference pass

Keynote Interview: How has Azul increased their market share while continuing to innovate?

Keynotes
  • How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
  • What are the operational benefits of the brand new A320neos and E Fleet?
  • What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
Interviewee: John Rodgerson, Chief Executive Officer, Azul Brazilian Airlines
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
May 1408:55
Conference pass

Keynote Interview: Providing customer choice and network strength while opening new angles of innovation

Keynotes
  • Building a strong and diverse network in domestic and international routes with disciplined capacity growth
  • Providing customer choice while driving revenue with branded fares and more personalized product segmentation
  • Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
  • Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey
Interviewee: Felix Antelo, Chief Executive Officer, Viva Air Group
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
May 1409:10
Conference pass

Keynote Panel: How will the airline and airport industry take digital, marketing, experience, and retailing by storm?

Keynotes
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
John Rodgerson, Chief Executive Officer, Azul Brazilian Airlines
Jim Scott, President And Chief Executive Officer, Flair Airlines
Felix Antelo, Chief Executive Officer, Viva Air Group
May 1411:20
Conference pass

Biometrics: Creating the end to end biometric journey from kiosks, to self-bag drop, to security, to self-boarding gates

Airport T.Ex 2019
Moderator: Daniel Boyd, Systems Engineer, Transportation Security Administration
Josh Kolchins, Head of US Federal Sales, Vision-Box
Gary Mcdonald, President Americas, Materna Information & Communications Corp.
Chris Maston, Port Director Miami Int'L Airport, US Customs and Border Protection
Michael Hardin, Director Of Policy, Entry/Exit Transformation, Office Of Field Operations, US Customs and Border Protection
May 1411:20
Conference pass

Chatbots: How are you leveraging chatbots to ease customer interaction, save on resources, and when is human interaction crucial?

A.I.viation 2019
Tania Hoque, Manager, Mobile Strategy And Ecommerce, Westjet
May 1411:20
Conference pass

Digital Transformation: How to overcome legacy system challenges and fuse silos with new technologies

Aviation IT 2019
Moderator: Marie Masserey, Head Of Architecture, IATA
Ramesh Appat, Chief Architect - Travel, Transportation and Hospitality, NIIT Technologies, NIIT Technologies
Francisco Trejo, Managing Director, Products & Ecommerce, United Airlines
Sapana Patel, Senior Director, Solution Delivery And Architecture, Spirit Airlines
Ramki Ramaswamy, Vice President Of Information Technology, JetBlue Airways Corp
Mauricio Arteaga Rojas, Digital Transformation Leader, Airbus
Eduardo Aragon, Senior Director, Performance and Continuous Improvement, LATAM Airlines
May 1411:20
Conference pass

Distribution: How will distribution evolve in the next 3-5 years with the advancement of digitalization,virtual interlining, NDC, personalization and mobility?

Air Retail
Moderator: René Armas Maes, Managing Director, Jet Link International LLC
Christian Popp, Sr Director Distribution and Revenue Management Strategy & Business Analytics, Lufthansa
Elliott Mcnamee, Manager Of Distribution Strategy, United Airlines
Mark Kosikowski, Manager Of Commercial Distribution, Air Canada
Chris Baldwin, Commercial Director, Dohop
Angela Melany Cornejo De Quan, Distribution Director, Avianca
May 1411:20
Conference pass

Mobile Engagement: Delivering the right message, at the right time, to the right audience, all on the right channel

Aviation Marketing 2019
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
Eric Holmen, SVP Worldwide Sales, Airship
Sandeep Prasad, Head Of Mobile, Spirit Airlines
Bernardo Cordero, Director Of Ecommerce And Digital Strategy, Viva Aerobus
Brian Davis, Chief Marketing Officer, Sun Country Airlines
May 1411:20
Conference pass

Operational Connectivity: How airlines can improve passenger experience while enhancing operations

Air Xperience 2019
Moderator: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Andres Waldraff, Director of Digital and Innovation, Avianca
Josh Goldwitz, Director, Customer Experience Services And Planning, JetBlue Airways Corp
Keith Smith, Co-Founder And Chief Executive Officer, Payouts Network
Kassandra Anglin, Manager, Enterprise Risk Management, Southwest Airlines
May 1411:20
Conference pass

Revenue Optimization: Identifying new revenue/ancillary opportunities and making pricing decisions that boost your bottom line

Air Strategy World LCC 2019
Moderator: Marc Rosenberg, President, STRATACONNEX
Charlie Coniglio, Sr Vice President, North America, CarTrawler
Charles Mckee, Cco, Flair Airlines
Mike Robinson, Head Of Ancillary Revenue, Frontier Airlines
Kim Mc Donnell, Head of Proposition (Products & Partnerships), easyJet
Azim Barodawala, Chief Executive Officer, Volantio Inc.
May 1411:35
Conference pass

Chatbots: How Airlines & Airports can boost sales & reduce customer support load through Smart A.I Assistants

A.I.viation 2019
Guillaume Laporte, Chief Executive Officer, Destygo
May 1411:45
Conference pass

Data Aggregation and Predictive Analytics: Overcoming legacy systems and making faster decision for irregular operations and circumstances

A.I.viation 2019
Michael Wuerger, Vice President Operations Control Centre, Allegiant Air
May 1412:00
Conference pass

Biometric Exit/Entry: Frictionless Airport Experience through Biometric Identity Management

Airport T.Ex 2019
Goutam Kundu, Chief Information Officer, Metropolitan Washington Airports Authority
May 1412:00
Conference pass

IFE: How do you balance internet access in the Latin American market while catering to customer tendencies?

Air Xperience 2019
Sergio Lazzeri, Product Strategy Director, LATAM Airlines
May 1412:00
Conference pass

Payments as a profit driver: A new channel to acquire customers, sell ancillaries, and provide a better customer experience

Aviation Marketing 2019
Rustom Birdie, Travel Market Development, Affirm
May 1412:00
Conference pass

Post Booking Revenue: How is LATAM compensating passengers while effectively distributing revenue

Air Strategy World LCC 2019
Rosario Phillips, Senior Revenue Management Manager, LATAM Airlines
May 1412:00
Conference pass

Technology Innovation Showcase!

A.I.viation 2019
4-minute pitches from:
  • Bacarai
  • Assaia
  • Trustabit
  • Pruvo
More to be announced…
Doron Nadivi, CCO, Pruvo
Saritta Hines, Chief Executive Officer, TrustaBit
Kenny Totten, Co-Founder, Bacarai
Christiaan Hen, Chief Customer Officer, Assaia
May 1412:00
Conference pass

Venture Innovation: Viva Air Lab - Using data and rapid testing to drive Latin America’s first travel and innovation hub

Aviation IT 2019
Clyde Hutchinson, Head Of Innovation, Viva Air Lab, Viva Air Group
May 1412:20
Conference pass

A.I.viation: Roundtable #11: AI and Operations: Enhancing legacy operations efforts with advanced AI and machine learning

Roundtable Sessions
Anshul Agarwal, Senior Scientist, Continuous Improvement And Enterprise Optimization, United Airlines
Sai Ravuru, Manager, Operations Data Science, Allegiant Air
May 1412:20
Conference pass

A.I.viation: Roundtable #12: Blockchain Implementation: How do you identify and incorporate blockchain opportunities within your existing operational and customer strategies?

Roundtable Sessions
Michael Bryant, Technology Manager, Miami International Airport
May 1412:20
Conference pass

Air Retail: Roundtable #5: Digital Merchandizing: How to create a user experience worth sharing

Roundtable Sessions
Host: Jim Mews, Senior Manager, Merchandising, United Airlines
May 1412:20
Conference pass

Air Retail: Roundtable #6: Post Booking Revenue: How much money is your airline leaving on the table?

Roundtable Sessions
Host: Ricardo Aleman, Distribution Manager, Copa Airlines
Rosario Phillips, Senior Revenue Management Manager, LATAM Airlines
Michael Curmi, Director Of Agency Sales & Distribution, Porter Airlines
May 1412:20
Conference pass

Air Xperience: Roundtable #13: Day of Travel: Touchpoints for the traveling customer

Roundtable Sessions
May 1412:20
Conference pass

Air Xperience: Roundtable #14: Passenger Compensation: Discussing new strategies and technologies for reimbursing delays, cancellations, and lost baggage claims

Roundtable Sessions
May 1412:20
Conference pass

Air Xperience: Roundtable #15: Investing in Sustainability: With flights worldwide expected to double in number of the next 15 years, how can airlines work to reduce their environmental footprint?

Roundtable Sessions
Max Knagge, General Manager, Americas, SAS Scandinavian Airlines
May 1412:20
Conference pass

Airport T.Ex: Roundtable #10: Facial Recognition: What obstacles lie ahead for security, efficiency and privacy?

Roundtable Sessions
Host: Daniel Boyd, Systems Engineer, Transportation Security Administration
Chris Maston, Port Director Miami Int'L Airport, US Customs and Border Protection
Caryl Spoden, Director, Customer Experience And Airport Structural Programs, JetBlue Airways Corp
May 1412:20
Conference pass

Airport T.Ex: Roundtable #9: Turnaround Management: What is your data strategy and how are you monitoring events in real-time?

Roundtable Sessions
Host: Robert Blair, Vice President, Aviation, North America, INFORM GmbH
Host: Bryan Reiter, Director, Airport Customer Service, Delta Air Lines
Juan Carlos Liscano, Vice President Of Miami Hub Operations, American Airlines
Blake Kline, Director, Occ, Allegiant Air
Suzanne Williamson, Director, Hub Control Center MIA, American Airlines
Gregory Christopher, Vice President Of Operations Control Center, Spirit Airlines
May 1412:20
Conference pass

Aviation IT: Roundtable #1: Crossing the chasm: How can airlines transition from PNRs and ETKT to NDC and One Order?

Roundtable Sessions
Host: Alf Sagen, Managing Director, Nagarro AS
May 1412:20
Conference pass

Aviation IT: Roundtable #2: Startup Innovation: From accelerators to joint ventures- how are you evaluating relevant partners in the startup sector?

Roundtable Sessions
Host: Clyde Hutchinson, Head Of Innovation, Viva Air Lab, Viva Air Group
Host: Amy Burr, Managing Director, Strategic Partnerships, JetBlue Technology Ventures
Dawn Gregory, Innovation Management Officer, City of Atlanta
Henry Chen Weinstein, Chief Executive Officer, Cockpit Innovation Hub
Paul Puopolo, Evp Of Innovation, Dallas Fort Worth International Airport
Sarah Wittlieb, Vice President Innovation And Creation Labcampus, Munich Airport
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
Alexandra Slabutu, Innovation Manager, Journey Partners
Amit Nevo, Operations Manager, Cockpit Innovation, ELAL
May 1412:20
Conference pass

Aviation Marketing: Roundtable #7 Prototyping for Digital: Maximizing value while reducing risk in the digital age

Roundtable Sessions
Courtney Starr, Managing Director & Lead Product Designer, Prolific Interactive
May 1412:20
Conference pass

Aviation Marketing: Roundtable #8 Chatbots: Effective customer engagement via AI and chatbots

Roundtable Sessions
Host: Goksel Manav, Marketing Manager, Turkish Airlines
Phillip Moad, Product Manager (Chatbots), Westjet
Tania Hoque, Manager, Mobile Strategy And Ecommerce, Westjet
May 1412:20
Conference pass

Aviation Strategy: Roundtable #3: New Routes: ULCC disruption and the LatAm market

Roundtable Sessions
Host: René Armas Maes, Managing Director, Jet Link International LLC
Lars Sande, Senior Vice President, Sales And Distribution, Norwegian Air Shuttle
May 1412:20
Conference pass

Aviation Strategy: Roundtable #4: Humanitarian: Wings of Hope embracing aviation to connect communities with healthcare and opportunity

Roundtable Sessions
Host: Bret Heinrich, Chief Executive Officer, Wings of Hope
Jamie Newberry, Relationship Manager, Patient Airlift Services
Barrington Irving, Founder & CEO, Experience Aviation
Bob Ranck, Chief Executive Officer, Orbis International
May 1414:20
Conference pass

Blockchain in Aviation: areas of application, challenges, and opportunities of across the industry

A.I.viation 2019
Juan Ivan Martin, Head Of Innovation, Digital Finance, IATA
May 1414:20
Conference pass

eCommerce: How can airlines think like a retailer and become a true online marketplace?

Air Retail
Moderator: Marc Rosenberg, President, STRATACONNEX
Christian Popp, Sr Director Distribution and Revenue Management Strategy & Business Analytics, Lufthansa
Tanner Huysman, Director, Ancillary Products, Spirit Airlines
Mike Barrera, Chief Product Officer, Radixx International
Rich Hunt, Vice President of Product Marketing, nuTravel Technology Solutions
May 1414:20
Conference pass

Innovating Interlining: How Virtual Interlining technology facilitates the creation of thousands of new route combinations and opportunities for airlines, OTAs, airports, and the travelers?

Air Strategy World LCC 2019
Moderator: Lars Sande, Senior Vice President, Sales And Distribution, Norwegian Air Shuttle
Kirk Lovell, Director of Air Service and Business Development, Myrtle Beach International Airport
Alexander Barrett, Senior Economic Analyst, Airline Service Development, The Port Authority of New York and New Jersey
Angela Melany Cornejo De Quan, Distribution Director, Avianca
Patrick Zeuner, Head of Airport Partnerships, Kiwi.com
May 1414:20
Conference pass

Lean Lands: How are modern transit and on demand ride apps changing Airport Infrastructure demands?

Airport T.Ex 2019
Jeff Hoevet, Senior Manager - Airport Operations, Seattle Tacoma International Airport
May 1414:20
Conference pass

Loyalty & Partnerships: How do you engage, retain and reward your customers?

Aviation Marketing 2019
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
Goksel Manav, Marketing Manager, Turkish Airlines
Michael Covey, Managing Director, Program And Air Partners, United Airlines
Kelly Yong, Ancillary Revenue Manager, Viva Air Group
May 1414:20
Conference pass

Open Source & APIs: Taking advantage of open APIs to streamline the customer journey and biometric passage

Aviation IT 2019
Adel Baraghith, Senior Manager, Deutsche Lufthansa
Marie Masserey, Head Of Architecture, IATA
May 1414:20
Conference pass

Regional Perspective: Achieving a seamless end-to-end experience for your loyal customer base

Air Xperience 2019
Mikaela Dontu, Director of Inflight, Sky Regional
May 1414:40
Conference pass

Connected Experience: Creating a seamless end to end connected experience from home to flight

Air Xperience 2019
Moderator: Aditya Chatterjee, Senior Vice President Aero Segment Market Solutions, SES Networks
Shannon Kelly, Sr. Director of IT, Customer Experience, Hawaiian Airlines
Sergio Lazzeri, Product Strategy Director, LATAM Airlines
Goutam Kundu, Chief Information Officer, Metropolitan Washington Airports Authority
Shane Bennett, IT Manager - Digital And Customer Products, JetBlue Airways Corp
May 1414:40
Conference pass

Operational Efficiency: Assisting operations with lean and rapid development

A.I.viation 2019
Sai Ravuru, Manager, Operations Data Science, Allegiant Air
May 1414:40
Conference pass

The Intelligent Airport: How breaking down silos between the terminal, apron, and tower can drive performance.

Airport T.Ex 2019
May 1414:50
Conference pass

Artificial Intelligence: How can machine learning and AI be applied to revenue management?

Air Strategy World LCC 2019
Moderator: Juan Ivan Martin, Head Of Innovation, Digital Finance, IATA
Rosario Phillips, Senior Revenue Management Manager, LATAM Airlines
Ramki Ramaswamy, Vice President Of Information Technology, JetBlue Airways Corp
Ben Druce, Vice President, Sales, Revenue Management Systems
May 1414:50
Conference pass

Cybersecurity: How protected is your website from Bot attacks?

Aviation IT 2019
Bill Davidson, Sr. Technical Account Manager, PerimeterX
May 1414:50
Conference pass

Passenger Flow Analysis: What technologies can we use to track passengers in the airport to ultimately drive retail revenue and customer experience?

Airport T.Ex 2019
Moderator: David Menzel, Senior Market Executive - Aviation, Veovo
Aymeric Dussart, Director, Technologies, Aeroports De Montreal
Katherine Karolick, Senior Vice President Of Information Technology, Pittsburgh International Airport
Rami Hindieh, Associate Director, Greater Toronto Airports Authority
May 1415:00
Conference pass

Crisis Management: A view from the lens of operations, security, reputation, and risk

Aviation Marketing 2019
Moderator: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Edward Oliver, VP, Strategic Accounts, Dataminr
Kassandra Anglin, Manager, Enterprise Risk Management, Southwest Airlines
Jessica Wheeler, Senior Director - Communications, Sun Country Airlines
Barbara Webster, Sr. Director, Emergency Response and Business Continuity, Spirit Airlines
May 1415:00
Conference pass

Electric Aviation and Regional Travel: How will the advent of electric aviation transform the regional and short haul landscape?

A.I.viation 2019
Moderator: William Dean Donovan, Managing Director, DiamondStream Partners
Kevin Noertker, Co Founder And Chief Executive Officer, Ampaire
Roei Ganzarski, Chief Executive Officer, MagniX
May 1415:00
Conference pass

Startup Innovation: As a mid-tier airport how can you turn to new outlets/venture for scalable solutions in the customer journey?

Air Retail
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
May 1415:10
Conference pass

Actionable Data: Building a 360-degree customer view to achieve advanced customer segmentation for campaign planning and optimization

Aviation IT 2019
Moderator: Marie Masserey, Head Of Architecture, IATA
Tjebbe Loonstra, Lead Digital Transformation, KLM Royal Dutch Airlines
Bernardo Cordero, Director Of Ecommerce And Digital Strategy, Viva Aerobus
Alf Sagen, Managing Director, Nagarro AS
Soumit Nandi, Managing Director Of Customer Technology Platforms, United Airlines
Vipul Nakum, Chief Product Officer, OAG
May 1415:20
Conference pass

Collaborative Decision Making: Improving the overall efficiency of airport operations by optimising the use of resources and event predictability

Airport T.Ex 2019
Moderator: Adam Barringer, Business Development Manager, Vanderlande Industries
Manik Arora, Chief Executive Officer, Arora Engineers Inc
Maurice Jenkins, Chief Information Officer, Miami International Airport
May 1415:20
Conference pass

Payments: How to drive substantial economic improvements for travel suppliers by increasing top line revenue and decreasing transaction costs

Air Retail
Rob Borden, Vice President Of Commercial, UpLift
May 1415:20
Conference pass

Technology Innovation Showcase!

Air Xperience 2019
4-minute pitches from
  • Pack Up + Go
  • SkyCap
  • Axle Travel
  • Inflighto
  • Airside Mobile
More to be announced…
Mikhail Krymov, Co-Founder And Chief Executive Officer, SleepBox
John Hopkins, Founding Director, Inflighto
Lillian Rafson, Founder And Chief Executive Officer, Pack Up + Go
Ryan Boyd, Co-Founder, SkyCap
Jessica Patel, Chief Commercial Officer, Airside Mobile Inc
May 1415:30
Conference pass

Mobile Tech for Revenues: Modern solutions for employee pass travel

Air Strategy World LCC 2019
Martin Pinero, Director of Global Sales and Client Management, ID90 Travel
May 1415:40
Conference pass

Modern Pricing Methods: How technology can overcome today´s barriers

Air Retail
Marco Contento, Vice President Aviation Business, IBS Software Pte. Ltd.
May 1416:20
Conference pass

Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC

Keynotes
  • Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
  • How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
  • What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
Interviewee: Jim Scott, President And Chief Executive Officer, Flair Airlines
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
May 1416:40
Conference pass

PRODUCTS. NOT PROJECTS: Breaking the airline cycle of chasing industry innovation in direct channel sales and online customer acquisition, and executing best-in-class Fare Marketing strategies

Keynotes
  • Fare Marketing is the most effective way for airlines to achieve their direct sales, customer acquisition, and merchandising goals; however, Fare Marketing is a major technical challenge for airlines to execute
  • Airlines continue the failing pattern of pursuing Fare Marketing (and other innovative digital initiatives) through lengthy projects demanding consider in-house resources, vendor expenses, consultant expertise, and unpredictable upfront and ongoing costs
  • This pattern ensures that airlines are always behind the standards of innovation set by major OTAs
  • Airlines can break this cycle by finding the right partners with the right products and commercial structures that provide iterative, ongoing innovation on their behalf
  • Ultimately, airlines can vastly enhance digital presence, improve direct channel performance, access more data, and innovate more effectively with a PRODUCTS. NOT PROJECTS. strategy -- and execute best-in-class Fare Marketing strategies
Seth Cassel, President, EveryMundo
May 1417:00
Conference pass

How are we navigating competition in Mexican Aviation and enhancing the customer conversation?

Keynotes
  • How do we enhance personalization and put the best product in front of our customer?
  • How are airlines navigating “overcapacity” to stay competitive in the most profitable markets?
  • What are we learning from Virtual Assistantsand where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
Interviewer: René Armas Maes, Managing Director, Jet Link International LLC
Pablo Gomez Gallardo Maass, Vice President Of E-Commerce And Digital Advertising, Aeromexico
May 1417:20
Conference pass

Data-driven decision making in Aviation: How data sharing, and digitally enabled collaboration are reshaping the aviation industry

Keynotes
Matthew Evans, Head of Skywise Program & Analytics Accelerator, Airbus
May 1417:40
Conference pass

Networking Cocktail Reception on 19th Floor

Keynotes
If interested in sponsoring contact Michael Ryan at +1 646.619.1806 or Michael.Ryan@terrapinn.com

Create your personal agenda –check the favourite icon

May 1508:40
Conference pass

Chairman's Opening Remarks

Keynotes
Rene Armas Maes
René Armas Maes, Managing Director, Jet Link International LLC
May 1508:50
Conference pass

Keynote Panel: Women in Aviation: Leaders in the digital shift of Aviation industry, and how to pursue innovation in both technology and culture

Keynotes
  • How do you create a culture of diversity and progress from the ground up?
  • Enhancing perception of the customer journey by incorporating perspectives from diverse backgrounds
  • Are you creating mentoring programs and setting employees up to succeed?
  • What standards are in place at your company to promote women and other typically overlooked populations?
Moderator: Michael Bell, Senior Client Partner, Korn Ferry
Christina Cassotis, Chief Executive Officer, Pittsburgh International Airport
Gisela Shanahan, Chief Financial Officer And Executive Vice President, Denver International Airport
Sandy Gordon, Senior Vice President Of Airport Operations Domestic Stations, Delta Air Lines
Elise Eberwein, Executive Vice President Of People, Communications And Public Affairs, American Airlines
May 1509:30
Conference pass

Keynote address: The Future of Mobility: 2030

Keynotes
Aileen Mccormack, Chief Commercial Officer, CarTrawler
May 1509:40
Conference pass

Keynote Panel: Automated Journey: From early trials to a faster and safer customer experience- How are airlines, airports, and suppliers combining efforts to streamline the customer journey?

Keynotes
  • How do you implement biometric technology while prioritizing safety and security?
  • Where are airlines and airports across the country seeing the most improvements so far?
  • From first booking to bag drop - Where do we see the opportunities for biometric automation in the larger journey?
Moderator: Filipe Reis, Regional Director Airport, Passenger, Cargo And Security- The Americas, IATA
Shigeru Hattori, SVP of the Americas, All Nippon Airways
Nael Samha, Information Technology Director, United States Customs and Border Protection
Caryl Spoden, Director, Customer Experience And Airport Structural Programs, JetBlue Airways Corp
Sherry Stein, Sr. manager of projects, SITA
May 1510:20
Conference pass

How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model

Keynotes
  • How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
  • What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
How has the Canadian leisure landscape evolved and what is being done to enhance ancillaries while continuing to offer a higher customer experience?
Interviewee: Duncan Bureau, President, Air Canada Rouge
Interviewer: Marc Rosenberg, President, STRATACONNEX
May 1511:30
Conference pass

Connecting the Islands: undertanding the travel subcultures of neighboring destinations & building passenger trust

Aviation Marketing 2019
Rexy Rolle, VP of Operations & General Counsel, Western Air
May 1511:30
Conference pass

Day of Travel: How do you streamline the “day of” travel experience by enhancing digital and mobile platforms?

Air Xperience 2019
Jaymes Todero, E-Commerce Product Manager, United Airlines
May 1511:30
Conference pass

Digital evolution – Analyzing critical factors such as website design, segmentation and email marketing

Air Retail
Brian Davis, Chief Marketing Officer, Sun Country Airlines
May 1511:30
Conference pass

Digital Realities in Aviation: Interconnected data, people, devices, artificial intelligence, and services to enhance operational excellence

A.I.viation 2019
Gustavo Pina, Director, SITA Lab, SITA
May 1511:30
Conference pass

Master Tech Plan: Preparing your airport for the next generation of technology by leveraging data as a strategic asset to position the airport to meet KPIs and encourage innovation across departments

Airport T.Ex 2019
Rami Hindieh, Associate Director, Greater Toronto Airports Authority
May 1511:30
Conference pass

The Cost of Latin American Distribution: When will we see movement to more direct distribution?

Air Strategy World LCC 2019
Moderator: René Armas Maes, Managing Director, Jet Link International LLC
Pablo Chiozza, Senior Vice President, Usa, Canada, And Caribbean, LATAM Airlines Group
Angela Melany Cornejo De Quan, Distribution Director, Avianca
Lars Sande, Senior Vice President, Sales And Distribution, Norwegian Air Shuttle
May 1511:30
Conference pass

Venture Innovation: Finding and cultivating innovative partners in the startup and venture sector, and integrating them into your airline and airports

Aviation IT 2019
Moderator: Lio Chen, SVP Travel & Hospitality, Plug and Play Tech Center
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
Amy Burr, Managing Director, Strategic Partnerships, JetBlue Technology Ventures
Clyde Hutchinson, Head Of Innovation, Viva Air Lab, Viva Air Group
Sarah Wittlieb, Vice President Innovation And Creation Labcampus, Munich Airport
May 1511:50
Conference pass

Departure Control Systems: Challenges in DCS deployment and implementation in Latin America

A.I.viation 2019
Efrain Valles, Informations System Manager, Aruba Airlines
May 1511:50
Conference pass

Future of Payments and Fraud Protection: Creating a seamless, secure and easy payment process throughout the customer journey

Air Retail
Moderator: Alicia Lines, Regional Director, Financial & Distribution Services, IATA
Ronald Abisi, Vice President Of Sales, Arkose Labs
Yago Casanovas, Head Of Payment And Fraud, Air Europa
Daniel Reyes Vega, Head of Ecommerce Payments, Aeromexico
May 1511:50
Conference pass

Investing in Sustainability: With flights worldwide expected to double in number of the next 15 years, how can airlines work to reduce their environmental footprint?

Air Xperience 2019
Philippe Lacamp, Senior Vice President, Americas, Cathay Pacific
May 1511:50
Conference pass

Passenger Journey: Methodologies used by Airports/Airlines to re-design and maximize real estate/passenger through put using technology

Airport T.Ex 2019
Moderator: Gary Mcdonald, President Americas, Materna Information & Communications Corp.
Mike Byrom, Vice President, Airport Services, Spirit Airlines
Gisela Shanahan, Chief Financial Officer And Executive Vice President, Denver International Airport
Stuart Garrett, Business Development Manager of Aviation and Federal, Burns and Mcdonnell
May 1511:50
Conference pass

Worldwide by EasyJet: Creating non-traditional partnerships with airlines to expand your network

Aviation Marketing 2019
Kim Mc Donnell, Head of Proposition (Products & Partnerships), easyJet
May 1512:00
Conference pass

Pilot Recruiting: Challenges in pilot training during the shortage

Air Strategy World LCC 2019
Moderator: Edward Wegel, Chief Executive Officer, Global Crossing Airlines
Espen Høiby, CEO, OSM Aviation Management AS
René Armas Maes, Managing Director, Jet Link International LLC
May 1512:10
Conference pass

Airports for the Customer: Creation and alignment of DFW Customer Experience hub

A.I.viation 2019
Julio Badin, Senior Vice President Of Customer Experience, Dallas Fort Worth International Airport
May 1512:10
Conference pass

Owning The Customer Journey: How to use big data and destination content to create a unique travel experience

Aviation Marketing 2019
Iñigo Valenzuela, Chief Executive Officer And Founder, Smartvel
May 1512:10
Conference pass

Sponsorship Opportunity Available

Aviation Marketing 2019
Sponsorship Opportunity AvailableContact Michael Ryan at +1 646.619.1806or Michael.Ryan@terrapinn.com
May 1512:10
Conference pass

Sustainable Aviation: Scandinavians are changing travel behavior in demand for sustainable travel solutions. How is this trend growing globally, and how can the industry adopt better practices?

Air Xperience 2019
Max Knagge, General Manager, Americas, SAS Scandinavian Airlines
May 1512:10
Conference pass

Technology Innovation Showcase!

Aviation IT 2019
4-minute pitches from
  • Loyyal
  • SeatAssignMate
  • Perfect Price
Thom Kozik, Chief Commercial Officer, LoyyalCorp
Brad Berkson, Chief Commercial Officer, SeatAssignMate
May 1512:30
Conference pass

A.I.viation: Roundtable #12: Beacons as a Service: In what ways can beacons drive revenue?

Roundtable Sessions
Brandon Taugner, Director, Information Technology Operations, Tampa International Airport
May 1512:30
Conference pass

Air Retail: Roundtable #5: Metasearch Redistribution: How effective is redistribution marketing on meta channels?

Roundtable Sessions
Host: Mark Mees, Manager, Otas And Metasearch, Air Canada
William Evans, Head Of Sales, Travel Distribution And Community Relations, Frontier Airlines
Michael Curmi, Director Of Agency Sales & Distribution, Porter Airlines
Rob Brown, Senior Director Sales Strategy and B2B Channels, Southwest Airlines
May 1512:30
Conference pass

Air Xperience: Roundtable #13: Mobile Journey: how are you defining the mobile experience for your passengers?

Roundtable Sessions
Host: Jaymes Todero, E-Commerce Product Manager, United Airlines
May 1512:30
Conference pass

Air Xperience: Roundtable #14: Trafficking Prevention: Cabin Safety and Counter Human Trafficking Training

Roundtable Sessions
Host: Nancy Rivard, President, Airline Ambassadors International
May 1512:30
Conference pass

Airport T.Ex: Roundtable #10: Master Tech Plan: Preparing your airport for the next generation of technology

Roundtable Sessions
Host: Rami Hindieh, Associate Director, Greater Toronto Airports Authority
May 1512:30
Conference pass

Airport T.Ex: Roundtable #11: Transportation Development : Working with stakeholders from Uber to A/E firms to create a seamless airport experience

Roundtable Sessions
Jeff Hoevet, Senior Manager - Airport Operations, Seattle Tacoma International Airport
Bakari Brock, Sr. Director of City Partnerships, Lyft
Rob Mitchell, Airports Business Development Team Lead, Uber
Nic Longo, Senior Aviation Planner, Seattle Tacoma International Airport
Brian Kramer, Business Development Manager, Airports, Lyft
Melissa Mielke, Strategy Lead, City Partnerships, Lyft
May 1512:30
Conference pass

Airport T.Ex: Roundtable #9: Digital passengers have arrived: Keep them happy - and spending - by adapting your hub’s IT infrastructure

Roundtable Sessions
Sergey Nikiforov, Director, Enterprise Solutions, FNT Software
May 1512:30
Conference pass

Aviation IT: Roundtable #1: APIs: Possibilities with Open Airlines APIs

Roundtable Sessions
Host: Marie Masserey, Head Of Architecture, IATA
Adel Baraghith, Senior Manager, Deutsche Lufthansa
May 1512:30
Conference pass

Aviation IT: Roundtable #2: Cybersecurity: Keeping your airline’s ecommerce and payment framework secure from fraud, bots, and hackers

Roundtable Sessions
Host: Ronald Abisi, Vice President Of Sales, Arkose Labs
Yago Casanovas, Head Of Payment And Fraud, Air Europa
Bruce Jackson, President And Managing Director, Air Informatics
May 1512:30
Conference pass

Aviation IT: Roundtable #3: Engagement data: Achieving a wholistic view of the customer journey and connecting it with your employees

Roundtable Sessions
Host: Joyce Pang, Manager, Guest Insights & Strategy, Spirit Airlines
May 1512:30
Conference pass

Aviation Marketing: Roundtable #6 Customer Data Platforms: Fact vs. Fiction Straight talk Q&A (ex: Why do I need a CDP when I have a CRM or DMP? My Marketing Cloud has this covered, right?)

Roundtable Sessions
Jim Price, Head Of Travel, mParticle
May 1512:30
Conference pass

Aviation Marketing: Roundtable #7: Loyalty: How do you engage, retain and reward your customers?

Roundtable Sessions
Host: Scott Fisher, Senior Director, Ancillary Revenue And Loyalty, Frontier Airlines
Sid Krishna, Head Of Loyalty And Cobrand, Spirit Airlines
May 1512:30
Conference pass

Aviation Marketing: Roundtable #8: Social Media: How can we effectively use social channels to have meaningful conversations with our customers?

Roundtable Sessions
May 1512:30
Conference pass

Aviation Strategy: Roundtable #4: Long Haul Low Cost: How to create a stronger Long Haul Low Cost Model

Roundtable Sessions
Host: Edward Wegel, Chief Executive Officer, Global Crossing Airlines
May 1514:30
Conference pass

Technology Innovation Showcase!

Airport T.Ex 2019
4-minute pitches from:
  • Situm Indoor Positioning
  • Airport Groupe
  • Countalytics
  • Smartvel
  • Frequency
  • QUADoptima
  • SkySelect
  • Sun Aerospace
Rupen Philloura, CEO+Founder, Airport Groupe
Darach O Comhrai, Frequency
David Hailey, Co-Founder, Countalytics
Gopal Ranganathan, QUAD Optima
Gregory Botanes, Vice President & Chief Growth Officer, Situm
Miren Camarena, International Manager, Sun Aerospace S.L.U.
Iñigo Valenzuela, Chief Executive Officer And Founder, Smartvel
last published: 14/May/19 03:45 GMT