Home Delivery World 2026 Agenda
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Nashville, TN, 20 - 21 May 2026
Schedule
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Terrapinn welcome
Powering retail’s next era through intelligent automation
The last mile is no longer the last step: designing home delivery backwards from the consumer
Most home‑delivery strategies are still designed inside‑out (cost, network, capacity) rather than outside‑in (consumer expectations, friction, emotion). This session reframes home delivery as a shared consumer experience, not a shipper vs. carrier transaction.
From the Lens of the Consumer: The consumer doesn’t see a retailer, shipper, or a carrier.
They see a promise.
And every handoff is either strengthening or breaking it!
When the shipment is delivered, how the consumer feels about the entire experience is what matters (from the online or in store sales experience, the product, the delivery experience).
That feeling is mutually owned by the retailer, shipper, and carrier.
Designing for delivery excellence: elevating the end-to-end customer experience
The truth about same-day delivery: why the economics finally work
For years, same-day delivery has been viewed as a necessary but costly concession to rising customer expectations—a capability that drives revenue but erodes margin. The prevailing belief across retail has been clear: speed comes at a price, and shoppersdon’twant topayit!
But that assumption is now being challenged.
As last-mile delivery evolves from fixed networks to dynamic, AI-driven marketplaces, theeconomics arefundamentally changing. Retailers no longerhave tochoose between speed, control, and profitability. Instead,anew modelhasemergedthat leverage real-time orchestration, carrier competition, and network density to significantly reduce delivery costs while improving reliability and customer experience.
This keynote explores how the industry reached its current inflection point, what leading retailers are doing differently, and why same-day delivery is shifting from amarginliability to a strategic advantage. Grounded in real market sentiment and operational data, it offers a clear view into the future of last mile—and what it will take to compete in it.
The future of last mile: AI, delivery engagement, and the new standard for on time and in full
Adapt: leading through loss, change, and what comes next
Scaling home delivery across channels: strategies for speed, consistency, and growth.
Pitch 1
AI beyond the four walls: why delivery execution is the next competitive battleground
A shipper's perspective - untangling the evolving final mile parcel landscape
Containers & configurations. How loading can make or break a business
Title TBC
When delivery becomes the brand: closing the joy gap in big & bulky retail
In big & bulky retail, delivery has become the most visible and emotionally charged brand moment. Between purchase and doorstep sits the Joy Gap — where customer excitement turns into uncertainty and anxiety, driving failed deliveries, rising support volume, and lost loyalty. In this session, we’ll explore why big & bulky retailers feel this gap first, how Amazon-inspired expectations have reshaped customer behavior, and why efficiency alone is no longer enough. We’ll share a new way to think about post-purchase experience — one built on connection, clear communication, and customer agency — and how unifying customer communication with last-mile operations is helping leading retailers turn delivery into a source of trust, loyalty, and long-term growth.
Pitch 3
AI and autonomous dispatch: driving efficiency in delivery operations
Building resilient supply chains for high-demand periods
Setting new standards for white-glove and customer-centric deliveries
The human advantage in building high performing delivery networks
Creating seamless omnichannel experiences across fulfilment and pickup channels
Pitch 4
Pitch 5
Welcome to tomorrowland: where your margin knows what your forecast doesn't
The future of supply chain managementisn'tabout faster systems - it'sabout connected intelligence that learns from every decision. While most companies stilloperatein departmental silos, a new generation of multi-agentic systems isemergingthat can predict margin impact before decisions are made, not months after. This session explores the gap between today's fragmented point solutions and tomorrow's integrated decision engines - and why the companies building these connections now are creating an unbeatable competitive advantage.
Creating agile and reliable delivery networks through strategic partnerships
What it really takes to deliver big and bulky without breaking trust
Reducing carbon footprints with energy-efficient and sustainable operations
Building loyalty through flexible delivery options
Scaling brokerage + fleet operations with Revenova: a real-world playbook with LEGACY supply chain
Running both brokerage and fleet operations doesn’t have to mean managing two separate systems, workflows, and teams. In this session, Revenova will share how a unified approach to transportation management enables companies to operate more efficiently, make faster decisions, and adapt to changing market conditions— all within a single platform.
Featuring LEGACY Supply Chain, this discussion brings a real-world perspective on what it looks like to run flexible brokerage and fleet operations together using Revenova TMS. You’ll hear how they’ve streamlined planning, improved visibility across both sides of the business, and created a more agile operation without adding complexity.
Whether you’re currently managing both models or exploring how to scale, this session will provide practical insight into how leading logistics companies are breaking down silos and building more flexible, connected operations.
Your route plan is lying to you: fixing the last-mile execution gap
Most route plans look perfect - until drivers hit the road. Orders sit unassigned because time windows, capacity, and driver availability don’t align. Dispatchers are forced to tradeoff between cost, service levels, and feasibility. Drivers deviate from planned routes, and time is lost at every stop searching for parking, entrances, and delivery locations. The result: missed ETAs, failed first attempts, and rising last-mile costs.
The problem isn’t just optimization - it’s the gap between planning and real-world execution.
In this session, we’ll show how leading logistics teams are closing that gap by connecting route planning, driver behavior, and real-time location intelligence. Learn how to understand why some orders get manually planned, how to adapt plans dynamically, and how last-meter guidance can dramatically improve delivery efficiency and first-time delivery success rates.
If your drivers aren’t following the plan - or your plan doesn’t reflect reality - this session will show you how to fix it.
Why most AI in logistics fails — and how to get it right
Move beyond the hype as we reveal why most AI initiatives in transportation logistics fail, offering a prescriptive framework and practical strategies to ensure your solutions drive tangible improvements in fleet efficiency, operating costs, and on-time delivery performance.
AI at work: applying AI to the transportation spend management workflow
From vendor to partner: rethinking the role of your last-mile carrier
As customer expectations rise and delivery becomes a direct extension of the brand, shippers are rethinking the role of their last-mile partners. Regional carriers are no longer just filling gaps in coverage, they’re emerging as strategic partners and helping brands to solve complex operational challenges, improve performance, and co-create new delivery solutions.
In this session, we’ll explore how leading shippers are building smarter multi-carrier strategies, what separates transactional vendors from true partners, and why performance, reliability, and alignment (not just cost) are driving carrier decisions. Hear firsthand how brands are leveraging regional carriers to deliver better outcomes, stronger relationships, and more resilient last-mile networks.
Building smarter supply chains with real-time inventory insights
Using predictive platforms to provide accurate ETAs and build customer loyalty
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Leveraging digital twins for smarter network planning
Building flexible and resilient supply chains with integrated rail, road, and air networks
Managing consumer safety and business liability in your home delivery program
Boosting warehouse efficiency with automated storage and retrieval systems
Building delivery networks that work for complex and care critical products
AI that delivers: how supply chain leaders turn potential into performance
AI isn’t disrupting the last mile. It’s being redefined by leaders who know how to use it, and the shift is no longer optional.
Today, customers don’t just expect fast delivery; they expect certainty and experiences that feel effortless. Delivering on that consistently, especially in complex and Big & Bulky environments,camebecome reality with AI.
In this keynote, leaders from across retail and logistics will share how they are moving beyond experimentation to real execution, embedding AI into everydayworkflows,not as automation, but as a force multiplier for their teams.
Delivering net zero: meeting the sustainability challenge in logistics
Fuelling the future: investment trends driving supply chain and logistics innovation
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Opening remarks
Right product, right place, real-time: enabling omnichannel success through end-to-end visibility
From expectation to execution: redefining home delivery in an on-demand world
Reverse logistics reimagined: turning returns into a competitive advantage
Innovation without the manual: leading through ambiguity and constant change
TBC
Returns as a supply chain signal
Title TBC
Start with constraints, win with alignment
Title TBC
The road to autonomy: Trialling driverless delivery vehicles
Driving smarter shipping with dynamic multi-carrier rate optimization
Tackling the challenges of last-mile scheduling for oversized items
Winning the doorstep moment: where logistics meets customer experience
What happens when a logistics provider and a retailer stop treating delivery as a handoff — and start treating it as a shared brand experience?Join Shelly Brick, CFO at EFW, and Jonathan Smith, Sr. Manager of 3PL & Home Delivery at Purple, for a candid 30-minute panel on how the “doorstep moment” is reshaping what consumers expect from big and bulky delivery — and what carriers and retailers can do together to turn logistics into a loyalty engine.
This session will cover how to design delivery experiences that drive conversion, reduce returns, and build brand trust — with real-world examples from the EFW-Purple partnership.
Charting a clear path to zero-emission fleets amid changing policies and regulations
Proactive strategies to tackle parcel fraud and theft
Driving innovation in temperature-controlled freight and cold chain logistics
Unlocking cost savings by optimizing LTL network consolidation strategies
Managing E-Commerce Returns and Reverse Logistics Without the Headaches
Using real-time EV data to optimize range and predictive maintenance
Leveraging a hierarchical planning approach to utilize digitization and AI in a supply chain organization
The end of manual data entry: killing the BOL bottleneck with agentic AI
Culture is a choice: how value alignment shapes what actually happens at work
Why culture isn’t your mission statement—it’s the decisions you reward, tolerate, and repeat.
Innovation in the last mile
Improving delivery accuracy and authenticity with digital labelling and barcoding innovations
Optimizing warehouse slotting and flow to handle heavy and bulky SKUs
Rewriting the returns playbook: How Start-ups are fixing what retailers hate most
Scaling Smarter: What M&A Really Means for Your Supply Chain Operations
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Home Delivery Connect
Curated 1:1 Meetings
Why cybersecurity is now an operations and logistics problem
Staying ahead of regulations with strong cross-border and tariff management
Panel: Balancing strength and energy efficient packaging for larger shipments
How to build a reverse infrastructure that scales with growth
The new 3PL playbook: what it takes to win in today’s logistics market
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