2016 SPEAKERS

Nathan is currently Global Director – Loyalty, Customer Insight and Analytics at M&S.. He is responsible for leading the ongoing development of Sparks – the M&S members club that offers exclusive rewards for over 4 million customers.  Sparks is critical to the future of a more personalised...

Simon launched ITN Productions branded content offering in 2010, and has gone on to work with major brands on strategy, ideation and development. His mix of creative, tech, production and media skills, plus a focus on spotting future trends, has led to ITN being at the forefront of creative video...

Bia Bezamat is a retail expert and consultant at London-based GDR Creative Intelligence. She works with brands to help empower their innovation efforts through research and insights on what is happening in retail internationally. With a background in journalism and trend forecasting, Bia's...

Mandy Critchley has more than 10 years’ digital consumer sales experience within the FMCG market. She has been with mySupermarket for more than two years and works with brands to enable them to develop their understanding of the shopper online in order to grow their category and share of...

James is a customer insight obsessive and an avid fan of driving personalised customer experiences through data-led planning and decision making. Following 10 years working with world-class behavioural analytics in client solutions roles at dunnhumby, James is unlocking the potential of customer...

Peter is Managing Director and co-founder at Nice Agency, heading up Technology & Operations. Peter has worked in the technology sector for over 15 years, with his experience spanning architecting, designing and delivering rich, first class cross-platform digital experiences for the enterprise...

Jacob Dutton is Managing Partner at 383, a digital studio working with the world’s biggest companies to bring transformational propositions, products and services to market at the speed of a startup. Over the last decade, Jacob has been helping global corporations such as Hilton, Jaguar Land Rover...

Martin is C4’s Head of Advertising Research & Development, having joined from Havas agency Arena 3 years ago. He brings; over 20 years of media planning and insight experience to C4, is the channel’s BARB board member, and was awarded an IPA Honorary Fellowship in 2014 in recognition of his...

James founded Good Growth and is co-author of the book ‘Leading Digital Strategy’. James is responsible for ensuring all clients grow their businesses through working with Good Growth. James has expertise across Digital Strategy, CRM and CRO and has had the privilege of working with some of the...

Lina Hansson is currently consulting customer acquisition for Whittard of Chelsea, and also building a subscription arm to the business. Having spent a decade working for and consulting startups in Sweden and UK, she's now bringing that mindset to larger businesses in need of new customer...

For the last three years Mads Jensen has worked as CCo at Soestrene Grene, a Danish retail company in the middle of a big international expansion, where he has been in charge of the global marketing strategy. This has been done with such success that the chain has won numerous prizes for their...

Rachel has over 15 years experience working in media, firstly as a journalist, then managing PR before moving into digital and specialising in social media. She managed the Social Team at John Lewis for over three years, putting in place the strategy for social content & marketing, ratings...

As a design anthropologist and a psychologist, Anna is an expert in cutting edge qualitative research methods used to understand the articulated and unarticulated needs of people and to connect this understanding to the creation of meaningful, relevant, useful and desirable products, services and...

JP Kuehlwein is a recognized strategy expert, global brand builder and accomplished marketing leader. JP has a 20+ year track record of creating or re-positioning brands to win in the market - particularly at the premium end. His experience spans from introducing a new-to-the-world food wrap to the ...

Adam is the Founder + CEO of Hero™, the conversational commerce platform that connects online shoppers directly to sales associates in store through their favourite way to communicate - messaging.He was previously Chief Strategy Officer and a board member of Grapple, Europe's largest mobile...

Senior Executive and practice leader in the Multi Channel Customer Engagement area with 25 years of experience in global Strategic Transformation, building, transforming and running operations in leading companies and competitive sectors (cosmetics, pharmacy & health, B2B, retail and...

Liraz Margalit, Ph.D., is the Customer Experience Psychologist at ClickTale. She analyzes online consumer behavior from a psychological perspective. Her analyses incorporate theory and academic research into a conceptual framework that creates insights into online consumer behavior.  She previously ...

Joe began working for innocent in 2007. He has dedicated all of his time there to building a thriving two way relationship with the smoothie and juice brand’s community of drinkers. His leadership as Head of Digital & Communities has helped cement innocent’s reputation as one of the few brands...

Publisher and Editor of business titles, investigative journalist and writer with addiction to asking the big questions. Regular chair and facilitator at major conferences.Experience of running businesses and consulting within financial services, retail, customer-facing organisations. Significant...

Alex is a Customer Experience Strategist & Leader, with proven transformation and Leadership skills operating across Digital, Social Media, F2F & Contact Centre channels. He always pushes the boundaries of customer interaction strategy, and has pioneered several new leading best...

Stefan Meyer-Spickenagel is one of the managing partners of the management consulting firm Iskander Business Partner GmbH. He is one of the leading business development experts in the area of CRM, digital products, and business transformation after spending more than 15 years within the...

Kristin Møllerplass heads Norwegian Rewards' efforts to develop incentives and activities for engagement in the membership base. She also has an active role in the development of members' digital user experience as well as membership base growth. She has worked for Norwegian Air Shuttle for ...

Sara has a strong background in the digital/mobile space and love to work with customer relations and customer expertise to create wow-moments. She has a strong passion about coming up with new ideas based on analysis. Sara is now Head of CRM & CX at TUI Nordic and has a background from telco...

Tristan Nitot, 49, is an entrepreneur, author and blogger. He is currently the Chief Product Officer of Cozy Cloud, a French start-up that offers an open-source Personal Cloud solution. Before that, Tristan has been involved with the Mozilla project (Firefox) for 17 years since its early days in...

Patrick has been working in data analytics for nearly 25 years, beginning in direct marketing and then encompassing financial services, consultancy and retail.  He worked at Sainsbury’s during the launch of Nectar, the UK’s largest loyalty programme, and also helped to lead the development of a...

A strategist with a formal education in Psychology and Marketing. Ben has a unique rounded experience in the marketing industry, working for brands, agencies and market research organisations, across many multichannel disciplines. He has consulted in online consumer behaviour for half of the...

Laura has been working in the Tesco Clubcard team for the last 3 years, and is responsible for the customer communications for the loyalty scheme.  This means identifying the right message for the right customers, and using the range of channels available to deliver engaging content, and drive...

Geoff Richards is the Head of Data, Analytics and Insight for Condé Nast Britain. Previously at Time Inc UK, where he grew TrustedReviews to over 11m readers, Geoff joined Condé Nast in 2014. With almost 20 years of online experience, Geoff leads digital growth initiatives across Condé Nast’s full...

Libby Robinson manages the UK head office of M&C Saatchi Mobile and leads the EMEA region. M&C Saatchi Mobile is the leading specialist mobile first media agency with a global footprint spanning Europe, America and Asia Pacific.  Libby has extensive international experience in full...

Sabrina Rodriguez started her career in the Telco industry in 2011 as part of the European Leadership Programme at Telefonica, working within the Sales & Service department for O2. It was in this role that Sabrina began her journey into Social Media when she built a bespoke internal social...

Hannah started her career as a Management Consultant at PwC, specialising in Customer and Digital Products. She worked on a range of projects across the Retail and Hospitality sectors, creating seamless omni-channel customer journeys, defining customer value propositions and using customer...

Jonathan has worked for more than 20 years in digital media, from award-winning CD-ROMs in the '90s, building up a mobile agency in the early '00s before iPhones or app stores, and delivering digital consultancy at the highest level for global brands - with a portfolio covering Emirates...

Rafaela Silva is a retail expert with vast experience in marketing, customer, promotional strategy and ecommerce having more than 10 years of experience in consumer retailers in diversified fields such as telecommunications, jewelry & watches and apparel.  She has designed, launched and managed ...

Kai has worked for Telefonica Germany since 2011, beginning as a Senior Marketing Manager and then Teamlead Upselling, before becoming Head of Campaign Management at the beginning of 2016. Kai has responsibility for disciplinary leadership of Campaign Management (22.5 FTE) with 3 Teams: Postpaid...

Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and developing customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT and The Economist Group as well as advising and consulting numerous other large organisations as...

Andrew Tenzer, Head of Insight at BBC Global News Ltd, is an award winning researcher specialising in developing innovative advertising effectiveness techniques. He is currently responsible for global research initiatives for BBC World News and BBC.com.

Anette has extensive global experience in Membership, Loyalty & CRM across various industries such as financial services, publishing and retail. She is currently Director Global Customer Engagement for The Western Union Company, operating in more than 200 countries and engaging millions of...

Helen Tupper is one of the founding team members of Virgin Red, Virgin’s UK loyalty and rewards programme where she is Head of Marketing. As an innovative marketing leader, Helen has gained experience in businesses including BP, E.ON and Capital One. Additionally, Helen is co-founder of Amazing...

Alex Tzukerman is Head of Product at Paddy Power Retail, where he is disrupting the high street sports betting world through market leading Self Service Betting product across Paddy’s 600+ shops in UK and Ireland. Self Service Betting terminals are the digital alternative to manual over-the-counter ...

Alistair is Chief Tinkerer at Watch Me Think - a company who help others understand their consumer better by bringing to life and discovering insights around the world by creating and curating films made by consumers on their smartphones. He spent many years at Mintel, working with the innovation...

Rob Wood is Head of Online at The Entertainer. Rob has worked at The Entertainer for five years in a number of ecommerce roles.

Johan has over 15 y of experience in the digital marketing industry and is an appreciate speaker and lecturer in Sweden and abroad. He’s been seen at Digiday in Rome, at SIME in Stockholm, and has lead several courses at Berghs School of Communications; named best advertising school in the world...