THE CONFERENCE AGENDA

 

By bringing together the brightest minds from across e-commerce, retail, payments, fintech, identity and insurtech. Seamless ignites new ideas and inspires the audience to think differently.

You will be stimulated by innovators, disrupters, business leaders and entrepreneurs from across the globe.

Leveraging our extensive relationships and experience in the field, we can ensure the ultimate experience to spark and inspire change. Underlined by networking, ideas, forums and cutting edge product profiling we aim to push the boundaries of current market thinking.

We promise access to the right people at the right time in an environment that drives opportunity.

 

PAYMENTS

- Cashless Societies
- Mobile & Wallets
- P2P and Social
- Alternative Payments
- AI & Automation
- Remittances
MERCHANT PAYMENTS

- Payment Ecosystem
- Next Gen POS
- Acquiring, Processing and interchange fees
- Checkout & Conversion
- B2B Payments
- Fraud & Security
E-COMMERCE

E-COMMERCE
- Trending Now
- Headless Commerce
- New Technology
- Checkout Of The Future
- Optimised Customer Experience

MARKETING & LOYALTY
- An Automation Reality
- Creating Conversion
- Reimagining Multichannel
- What’s In It For Me?
- The Power Of Content
- It’s A Social Situation
RETAIL

DIGITAL TRANSFORMATION
- Top Trends
- Finance Fundamentals
- Marketing Reimagined
- It 2.0
- Operations Overhaul
- Digitally Driven

HR DATA AND ANALYTICS
Data Deepend Insights
- The Power Of Prediction
-Prescriptive Analytics: Choosing The Right Path
- Cognitive Capabilities
- Empowering Staff With Data Literacy
- Delivering Transparency

INSTORE
- Changing Concepts
- Leading With Tech
- Designing With Purpose
- Enabling An Experience
- Convenience Is King
- The Connected Store
REGTECH & COMPLIANCE

- Regulatory Outlook
- Sandboxes and Reglabs
- Risk vs Innovation
- AML & KYC
- Cybersecurity
- Authentication
FINTECH

- Fintech Trends
- Fintech Scale-up
- Funding & Investment
- Start-up Stories
INSURTECH

- Digital Revolution
- Insurance Trends
- Collaboration
- Analytics and Customer Experience
- Regulation
BANKING INNOVATION

- Future Bank
- Neo and Challenger Banks
- Digital Infrastructure
- Open Banking and KPI’s
- AI & Analytics
- Customer Experience
HOME DELIVERY

- The Logistics Lowdown
- Cross Border Commerce
- Smarter supply chains
- Last-mile delivery
- Warehouse of the future
- Grocery
- Revamping Returns
DIGITAL IDENTITY

- Regional Case Studies
- Identity Interoperability
- Lifecycle Management
- International Case Studies
- Identity 2.0 & Future Tech

 

 

 

Dubai, 16 - 17 November 2020

Schedule

Create your personal agenda –check the favourite icon

Nov 1609:00
Conference pass

KEYNOTE PRESENTATION Goodbye cash, goodbye privacy? 

Payments and Fintech Keynotes (physical and virtual)
Nov 1609:00
Conference pass

WELCOME ADDRESS (physical)

Keynotes
Nov 1609:05
Conference pass

KEYNOTE PRESENTATION (physical) Maintaining an innovation led customer-centric focus

Keynotes
Nov 1609:25
Conference pass

FIRESIDE CHAT (physical) Exceeding expectations: challenges vs opportunities

Keynotes
Nov 1609:40
Conference pass

KEYNOTE PRESENTATION (virtual) Uncovering new efficiencies with an automation overhaul

Keynotes
Nov 1609:45
Conference pass

KEYNOTE PRESENTATION How will national digital identity redefine city experiences? 

Payments and Fintech Keynotes (physical and virtual)
Nov 1610:00
Conference pass

KEYNOTE PRESENTATION (physical) The future of last mile

Keynotes
Nov 1610:05
Conference pass

KEYNOTE INTERVIEW The road to cashless 

Payments and Fintech Keynotes (physical and virtual)
Nov 1610:30
Conference pass

INTERVIEW (live) Fintech and the rise of collaboration over competition

Payments and Fintech Track 1 (physical and virtual)
Nov 1610:30
Conference pass

PANEL (live) Cash-light: the path to a cashless economy  

Payments and Fintech Track 1 (physical and virtual)
Nov 1610:30
Conference pass

PANEL (virtual) Data breaches: transform now!

Payments and Fintech Track 3 (virtual only)
Nov 1610:30
Conference pass

PANEL (physical) Fostering a culture of transformation

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1610:30
Conference pass

INTERVIEW (physical) Logistics decentralization for e-commerce volume growth: challenges, opportunities and future ecosystem

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1610:30
Conference pass

PANEL The age of AI: uncovering the opportunities

Retail and E-Commerce Track 3 (virtual only)
Nov 1611:15
Conference pass

INTERVIEW (virtual) Pairing innovation with regulation

Payments and Fintech Track 1 (physical and virtual)
Nov 1611:15
Conference pass

INTERVIEW (virtual) Revolutionising identity in the region

Payments and Fintech Track 3 (virtual only)
Nov 1611:15
Conference pass

PANEL (physical) A solid CX strategy: the difference between you and your closest competitor

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1611:15
Conference pass

PANEL Building an agile, responsive and sustainable supply chain

Retail and E-Commerce Track 3 (virtual only)
Nov 1611:20
Conference pass

PANEL (live) Labs. Hubs. Fintechs. Building digital first banking units   

Payments and Fintech Track 1 (physical and virtual)
Nov 1611:40
Conference pass

PRESENTATION (live) Integrating payment solutions towards a cashless society

Payments and Fintech Track 1 (physical and virtual)
Nov 1611:40
Conference pass

PRESENTATION (virtual) Oman National Digital Identity: the distinct adoption in the entire digital life and government services

Payments and Fintech Track 3 (virtual only)
Nov 1611:40
Conference pass

FIRESIDE CHAT (live) Looking beyond borders: meeting exceeding expectations as cross-border commerce becomes a necessity

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1611:40
Conference pass

INTERVIEW (virtual) HEAD-2-HEAD two leading groups question, discuss and learn from each other’s strategies

Retail and E-Commerce Track 3 (virtual only)
Nov 1612:05
Conference pass

FIRESIDE CHAT (live) Are bank-fintech partnerships the future?  

Payments and Fintech Track 1 (physical and virtual)
Nov 1612:05
Conference pass

PANEL (live) Exploring the next generation of payment processing technologies  

Payments and Fintech Track 1 (physical and virtual)
Nov 1612:05
Conference pass

PRESENTATION (virtual) A maturity model for customer identity and access management

Payments and Fintech Track 3 (virtual only)
Nov 1612:05
Conference pass

PANEL (virtual) Pushing for profits with hybrid retail concepts

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1612:05
Conference pass

INTERVIEW (physical): The future of phygital

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1612:05
Conference pass

PANEL (virtual) Discussing the necessity for logistics decentralisation as e-commerce volume grows

Retail and E-Commerce Track 3 (virtual only)
Nov 1612:35
Conference pass

PANEL (virtual) Making passwordless authentication a reality on web and mobile

Payments and Fintech Track 3 (virtual only)
Nov 1612:35
Conference pass

PRESENTATION (physical) Joining the dots: an effective e-commerce foundation across all channels: the power of platform

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1612:35
Conference pass

PRESENTATION Thriving in the digital era with immersive technology

Retail and E-Commerce Track 3 (virtual only)
Nov 1612:45
Conference pass

FIRESIDE CHAT (LIVE) Taking the next step towards a digital bank in the Middle East

Keynotes
Nov 1612:50
Conference pass

PANEL (physical) Aspiration vs execution: what’s halting digital transformation?

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1613:20
Conference pass

PRESENTATION (live) Digital disruption: from challenger banking to fusion banking

Keynotes
Nov 1613:20
Conference pass

PANEL (physical) Are you capturing the right type of data for a 360-degree customer view?

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1613:20
Conference pass

INTERVIEW The power of a product review strategy to understand and improve CX

Retail and E-Commerce Track 3 (virtual only)
Nov 1613:35
Conference pass

PANEL (live) Tapping into the impending era of mobile payments

Payments and Fintech Track 1 (physical and virtual)
Nov 1613:35
Conference pass

PANEL (physical) Reacting to the rise of omnichannel delivery expectations with digital

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1613:45
Conference pass

INTERVIEW (live) Neobanks: setting the benchmark in banking

Keynotes
Nov 1613:45
Conference pass

INTERVIEW (virtual) Making success of eIDs across the smart city

Payments and Fintech Track 3 (virtual only)
Nov 1613:45
Conference pass

FIRESIDE CHAT (physical) Moving from concept to consumer with AI empowered demand forecasting

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1614:20
Conference pass

PANEL (live) Taking advantage of P2P payments potential

Payments and Fintech Track 1 (physical and virtual)
Nov 1614:20
Conference pass

FIRESIDE CHAT (virtual) International remittances: a global engagement with digital

Keynotes
Nov 1614:20
Conference pass

INTERVIEW (virtual) Implementing “good identity”

Payments and Fintech Track 3 (virtual only)
Nov 1614:20
Conference pass

PANEL (physical) Engaging and innovating across social

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1614:20
Conference pass

PANEL (physical) Moving from concept to consumer with AI empowered demand forecasting

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1614:20
Conference pass

PANEL Creating a loyalty programme without borders

Retail and E-Commerce Track 3 (virtual only)
Nov 1615:00
Conference pass

PRESENTATION (live) The front office is lean; the back office is mean

Keynotes
Nov 1615:00
Conference pass

PANEL (live) Innovation hubs v regulatory sandboxes: the future of facilitators 

Payments and Fintech Track 3 (virtual only)
Nov 1615:05
Conference pass

PANEL (physical) Delivering an engaging experience as expectations evolve

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1615:05
Conference pass

PRESENTATION (live) Becoming a data centric retailer: capturing, processing and acting

Retail and E-Commerce Track 2 (physical and virtual)
Reserved for sponsor
Nov 1615:30
Conference pass

PRESENTATION (live) Digital journey: from seamless on-boarding to protection from sophisticated fraud

Keynotes
Nov 1615:30
Conference pass

PRESENTATION (virtual) Evaluating all your data correctly and efficiently with advanced analytics

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1615:45
Conference pass

PANEL (live) Innovation hubs v regulatory sandboxes: the future of facilitators 

Payments and Fintech Track 3 (virtual only)
Nov 1615:50
Conference pass

PANEL (live) UAE fintech: a “gold mine” for digital technology  

Payments and Fintech Track 1 (physical and virtual)
Nov 1615:50
Conference pass

PANEL (physical) Developing an effective customer conversion strategy

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1615:55
Conference pass

PRESENTATION (virtual) Developing a complete acquiring portfolio

Keynotes
Nov 1616:15
Conference pass

PRESENTATION (physical) Making sense of the trends that matter with diagnostic analytics

Retail and E-Commerce Track 2 (physical and virtual)
Reserved for sponsor
Nov 1616:20
Conference pass

PANEL (live) Renovating the legacy banking infrastructure

Keynotes
Nov 1616:20
Conference pass

PANEL (virtual) AI: the weaponised bot on both sides of the cyber fence    

Payments and Fintech Track 3 (virtual only)
Nov 1616:35
Conference pass

PANEL (live) The fintech dilemma: when and where to scale up your business?

Payments and Fintech Track 1 (physical and virtual)
Nov 1616:35
Conference pass

PANEL (physical) Revamping loyalty with streamlined programmes that meet heightened expectations

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1617:15
Conference pass

PANEL (physical) A headless approach: creating a seamless brand experience across all touchpoints for better retention rates

Retail and E-Commerce Track 1 (physical and virtual)

Create your personal agenda –check the favourite icon

Nov 1709:30
Conference pass

CEO KEYNOTE PANEL Strategy and culture: making digital banking work

Payments and Fintech Keynotes (physical and virtual)
Nov 1709:30
Conference pass

KEYNOTE INTERVIEW (physical) Surviving and thriving in the retail space in a digital era

Keynotes
Nov 1710:10
Conference pass

Driving fintech forward

Payments and Fintech Keynotes (physical and virtual)
Nov 1710:10
Conference pass

KEYNOTE PRESENTATION (virtual) The return on experience - the transformative power of human experiences

Keynotes
Nov 1710:40
Conference pass

Reshaping the payments & banking ecosystem with digital platforms

Payments and Fintech Keynotes (physical and virtual)
Nov 1710:50
Conference pass

KEYNOTE PRESENTATION (physical) Evolution and future of e-commerce in the MENA

Keynotes
Nov 1711:20
Conference pass

KEYNOTE PRESENTATION (virtual) Talk to me: where, when and why she buys

Keynotes
Nov 1711:40
Conference pass

PANEL (live) Unearthing the world of alternative payments

Payments and Fintech Track 1 (physical and virtual)
Nov 1711:40
Conference pass

PANEL (virtual) Building bank of the future: one API at a time

Keynotes
Nov 1711:40
Conference pass

PANEL (live) Redefining the insurance industry with digital transformation  

Payments and Fintech Track 3 (virtual only)
Nov 1711:50
Conference pass

PANEL (physical) Creating room for innovation on the shop floor

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1711:50
Conference pass

PANEL Delivering ultimate convenience with personalisation

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1711:50
Conference pass

INTERVIEW Uncovering the importance of a dedicated e-commerce ecosystem to fill market gaps in MENA region

Retail and E-Commerce Track 3 (virtual only)
Nov 1712:20
Conference pass

PANEL (physical) Experience execution: empowering staff to embrace change

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1712:25
Conference pass

PANEL (live) Shaping the future of alternative lending

Payments and Fintech Track 1 (physical and virtual)
Nov 1712:25
Conference pass

INTERVIEW (live) Banking millennials through API partnerships with potential

Keynotes
Nov 1712:25
Conference pass

INTERVIEW (live) Building an innovation culture in traditional insurance   

Payments and Fintech Track 3 (virtual only)
Nov 1712:25
Conference pass

INTERVIEW (virtual) Leveraging tech for end-to-end visibility to drive customer

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1712:25
Conference pass

PRESENTATION Creating compelling online content that drives onsite traffic

Retail and E-Commerce Track 3 (virtual only)
Nov 1713:00
Conference pass

PRESENTATION (live) Leveraging loyalty

Keynotes
Nov 1713:00
Conference pass

PRESENTATION (virtual) Reimagining insurance in the connected era of IoT  

Payments and Fintech Track 3 (virtual only)
Nov 1713:00
Conference pass

PRESENTATION Overcoming last-mile headaches with new technology

Retail and E-Commerce Track 2 (physical and virtual)
Reserved for sponsor
Nov 1713:00
Conference pass

PRESENTATION Creating successful strategies to increase sales conversion on e-commerce aggregators

Retail and E-Commerce Track 3 (virtual only)
Nov 1713:15
Conference pass

PANEL (live) Mobile first: developing a mobile-centric strategy

Payments and Fintech Track 1 (physical and virtual)
Nov 1713:15
Conference pass

PANEL (physical) Innovating and adapting to keep pace with omnichannel fulfilment demands

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1713:25
Conference pass

PANEL (virtual) Driving the next-gen customer experience

Keynotes
Nov 1713:25
Conference pass

PANEL (live) Insurtech 2020: preparing for the industry of tomorrow  

Payments and Fintech Track 3 (virtual only)
Nov 1713:25
Conference pass

INTERVIEW (physical) Achieving ecommerce fulfillment with automation

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1713:25
Conference pass

PRESENTATION E-tail first: from merchant to platform

Retail and E-Commerce Track 3 (virtual only)
Nov 1713:55
Conference pass

FIRESIDE CHAT (virtual) Unearthing the age of hyper-personalisation

Keynotes
Nov 1713:55
Conference pass

PANEL (virtual) Make room at the table: uncovering the role of the CMO in driving innovation

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1713:55
Conference pass

PANEL Mobile optimisation: the key to channel hopping

Retail and E-Commerce Track 3 (virtual only)
Nov 1714:00
Conference pass

INTERVIEW (virtual) Driving core customer focus with AI innovation

Payments and Fintech Track 1 (physical and virtual)
Nov 1714:00
Conference pass

PRESENTATION (virtual) Seamless shopping: understanding tomorrows shopper expectations for offline and online retail

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1714:05
Conference pass

PANEL (virtual) The future CMO: establishing a data-driven approach to digital marketing

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1714:20
Conference pass

INTERVIEW (live) Utilising data collection, analysis and results for end to end customer satisfaction

Keynotes
Nov 1714:20
Conference pass

PANEL (live) Harnessing the power of data and analytics for insurance   

Payments and Fintech Track 3 (virtual only)
Nov 1714:20
Conference pass

PRESENTATION Elevate your mobile experience with technology

Retail and E-Commerce Track 3 (virtual only)
Nov 1714:35
Conference pass

PANEL (virtual) Influence, like, follow: the effect of social media on content creation

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1714:45
Conference pass

PANEL (live) Deploying AI & machine learning in payments

Payments and Fintech Track 1 (physical and virtual)
Nov 1714:45
Conference pass

INTERVIEW (live) Uncovering the secrets to enable omnichannel retailing 

Keynotes
Nov 1714:45
Conference pass

PANEL (physical) Weighing up the tech with the power to transform

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1714:45
Conference pass

PRESENTATION (virtual) Roadmap to transformation: effectively implementing technology upgrades to transform the organisation

Retail and E-Commerce Track 3 (virtual only)
Nov 1714:55
Conference pass

PRESENTATION (live) Bringing customer-centric insurance to life 

Payments and Fintech Track 3 (virtual only)
Nov 1715:05
Conference pass

FIRESIDE CHAT (virtual) Delivering successful, automated marketing campaigns

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1715:10
Conference pass

INTERVIEW (live) Thinking locally: preparing organizations for x-border e-commerce 

Keynotes
Nov 1715:15
Conference pass

PRESENTATION Evolving the acquisition game with affiliation

Retail and E-Commerce Track 3 (virtual only)
Nov 1715:20
Conference pass

PANEL (live) Bancassurance: it’s time to go digital 

Payments and Fintech Track 3 (virtual only)
Nov 1715:30
Conference pass

Presentation (live) Digital journey: from seamless on-boarding to protection from sophisticated fraud

Payments and Fintech Track 1 (physical and virtual)
Nov 1715:30
Conference pass

PANEL Removing checkout friction from the customer’s cart

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1715:35
Conference pass

PRESENTATION (physical) Going beyond the basics to deliver experiential marketing for better retention rate

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1715:40
Conference pass

PANEL Growth on growth: keeping pace as grocery e-commerce soars

Retail and E-Commerce Track 3 (virtual only)
Nov 1715:50
Conference pass

PRESENTATION Driving sales with digital innovation

Payments and Fintech Track 3 (virtual only)
Nov 1716:05
Conference pass

PANEL (physical) Making waves with a solid multi-channel strategy

Retail and E-Commerce Track 2 (physical and virtual)
Nov 1716:05
Conference pass

PRESENTATION The rise of the small stores

Retail and E-Commerce Track 3 (virtual only)
Nov 1716:15
Conference pass

PANEL (physical) The alibaba factor: discussing the role of marketplaces in e-commerce

Retail and E-Commerce Track 1 (physical and virtual)
Nov 1716:40
Conference pass

PRESENTATION (physical) What’s next? Key actions for management to implement

Retail and E-Commerce Track 1 (physical and virtual)
last published: 08/Sep/20 16:35 GMT
 

SEAMLESS MIDDLE EAST

8 EVENTS 1 PLATFORM

 

READ MORE

READ MORE

READ MORE

READ MORE

READ MORE

READ MORE

READ MORE

READ MORE

 
 

UPCOMING SEAMLESS EVENTS

 

SEAMLESS MIDDLE EAST 2020

16-17 November, Dubai, U.A.E. and Online

 

SEAMLESS NORTH AFRICA 2021

1-2 June, Cairo, Egypt

 

SEAMLESS EAST AFRICA 2021

1-2 November, Nairobi, Kenya

SEAMLESS EUROPE 2021

19-20 April 2021, Online, Virtual Event

 

SEAMLESS MIDDLE EAST 2021

29-30 September, Dubai, U.A.E.

 

SEAMLESS SAUDI ARABIA 2021

9-10 November, Riyadh, Saudi Arabia