SEAMLESS MIDDLE EAST AGENDA

 

Dubai, 10 - 11 April 2019

Schedule

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Apr 1008:56
Conference pass

TRENDS DRIVING SEAMLESS RETAIL

Retail
Host: Nihal El Daly, Managing Director, Axellerus Business Consultants
Apr 1009:00
Conference pass

PANEL: The rise of promising payment platforms

Payments
  • Uncovering the rise of tech firms leveraging the mobile marketplace
  • Delving into ecosystems, environments, regulations and demographics driving the rapid adoption
  • Accelerating mobile payments with mega-wallets and “super-apps”
  • Identifying the hurdles of mainstream adoption
  • Effect on the incumbents and the wider value chain?
Apr 1009:00
Conference pass

PANEL: Inclusion rises. Disparities remain.

Fintech
  • Overcoming the inequalities between rich and poor, men and women
  • Outlining the opportunity o 1.7 billion adults unbankedo 2/3rds have a mobile phone
  • Empowering with digital banking for prosperity and economic growth
  • Capturing the exponential growth in mobile financial transactions to reach underserved or unserved markets
Mihriban Ersin, Chief Operating Officer, Colendi
Nadine Mezher, Co-Founder And Chief Marketing Officer, Sarwa
Hamza Alsmadi, Chief Information Office, Eldorado Funds
Omar Fisher, Founder, iwealth
Apr 1009:00
Conference pass

CEO PANEL: Where next? The digital banking strategy

Banking Innovation
  • Building a competitive 2020 digital strategy
  • Competing with challenger and digibanks
  • Investing into fintechs and launching a digital arm
  • Accelerating legacy systems with new technology and innovation
  • Creating an internal innovative culture and tech-first workforce
Apr 1009:00
Conference pass

MIDDLE EAST PANEL GCC: revolutionising identity in the region

Seamless ID
  • Building the infrastructure for interoperable identity across the GCC
  • Embedding the Middle East into the wider world with high tech identity systems
  • Collaborating with airports, governments, banks and workforces
  • Developing the technology throughout the Middle East for regional efficiency
  • Improving biometric technology
  • What is next for the region?
Apr 1009:00
Conference pass

PANEL: Building loyalty and community with authentic storytelling

Ecommerce
  • Gaining competitive edge and increasing sales by connecting with your customers
  • Understanding and evoking your customers emotions to strengthen your brand identity
  • Enhancing the value of your content with storytelling to increase brand loyalty
  • Combining professionally created content with intelligently curated user generated content
Apr 1009:00
Conference pass

PANEL: Embracing digital transformation

Retail
  • Examining the current stance of the regional retail industry
  • Understanding the process: establishing a realistic strategy
  • Enabling a truly seamless offline to online journey
  • Creating a digitally enabled organization from the bottom up
  • Where to look for innovation? Home-grown, R&D, partnerships…
  • Developing your omnichannel offerings
Apr 1009:00
Conference pass

PANEL: Cracking the supply chain code

Home Delivery
  • Integrating a customer focused end to end omnichannel strategy from packaging to last mile delivery
  • Adapting your operating model: collaboration across marketing, merchandising, store management and IT
  • Choosing your supporting infrastructure for omnichannel supply chain: EDI v’s API
  • What and when to stock: using analytics to intelligently predict demand patterns
  • Utilising disruptive data-driven technology, including machine learning, artificial intelligence and IoT
  • Applying AI and data insight to substantially change the way supply chains are managed: from reactive to responsive
Apr 1009:20
Conference pass

CIO PANEL: Refashioning the bank for a challenger ecosystem

Banking Innovation
  • Countering neobank, challenger bank and digibank competition
  • Launching a digital arm
  • Big client lists, big pockets, big reputations: the incumbent advantage
  • BaaS: is this the future of traditional banks? Are banks doomed to become the backend dumb pipe?
  • Discovering the impact of mid-sizes banks: squashed in the middle?
  • Stripping legacy systems to become more agile and innovative
Apr 1009:25
Conference pass

Succeeding in the subscription economy

Ecommerce
  • Harnessing rich data generated from subscriptions to improve services and customer retention
  • Creating compelling customer experiences by focusing on customers not products
  • Enticing your customers by adding value to your subscriptions
  • Establishing mutually beneficial relationships to inspire loyalty and trust in your brand
  • Retaining your subscriptions and maintaining the consistent cash flow
Apr 1009:30
Conference pass

PANEL:Transcending faster checkout with digital wallets

Payments
  • Adopting mobile platforms to eliminate purchasing friction
  • From “buy to bye”: increasing conversion rates for businesses
  • Establishing secure, convenient and rewarding payment systems
  • Combining convenient CX and customer intimacy on a mobile platform
  • Cracking authentication with intangible credentials
  • Going beyond a faster and convenient checkout
Apr 1009:30
Conference pass

PANEL: The fintech promise: achieving full financial inclusion

Fintech
  • Are incumbents falling behind to meet sustainable development goals?
  • Utilising innovative business models, products and emerging technologies to drive financial inclusion
  • Spurring fintech innovation for the vulnerable
  • Going beyond banking with additional opportunities such as savings and investment, low cost payment systems, insurance and credit
Moderator: Cameron Mirza, Head Of Strategy, University Of Bahrain
Michele Grosso, Founder And Chief Executive Officer, Democrance
Katharine Budd, Co-Founder And Chief Executive Officer, NOW Money
Apr 1009:30
Conference pass

UAE CASE STUDY Emirates ID: the portable personal database

Seamless ID
  • Discovering the new wave of identity technology in the UAE
  • Utilising the Emirates ID for verification and authentication
  • Capturing new forms of data through innovative technology
  • Developing the infrastructure to build new identity technology
  • Promoting the “my data follows me” initiative
Apr 1009:30
Conference pass

PANEL: From self-checkout to cashier-less: the future of the checkout experience

Retail
  • Making physical shopping closer to one-click online shopping
  • Advancing from self-checkout to seamless ‘walkout’ technology
  • Return of the QR code
  • Knowing your customer history before they check out
  • Using tablets for checkout and driving cashless payments
Apr 1009:30
Conference pass

Adopting emerging supply chain offerings

Home Delivery
  • Applying AI to enhance and automate decision making to reinvent current business models
  • Combining pattern capabilities with more advanced prescriptive capabilities
  • Mitigating future adverse events with advanced analytics
  • Using IoT for better asset utilization, higher uptime, improved customer service by better understanding customer needs
  • Autonomous Mobile Robots: doing more with less
Apr 1009:40
Conference pass

PANEL: How to go viral: influencer marketing

Ecommerce
  • Including influencers in the entire marketing process for deeper insight and alignment
  • Choosing the right influencer to drive authentic engagement and brand loyalty
  • Maximising return on investment by creating a measurement framework
  • Actively engaging with consumers through user generated content
  • Understanding the rules and regulations of influencer marketing
  • Giving your brand a voice across all channels: scaling your social media exposure
  • Delivering true, authentic engagement via real experiences
Apr 1009:50
Conference pass

Mobile wallets and payments: where do we really stand?

Payments
  • What are the barriers to mainstream adoption?
  • Is the wallet and payment industry headed towards consolidation?
  • Providing consumers a reason to register and use a service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Do consumers still have security concerns?
Alain Falys, Co-Founder And Chairman, Yoyo Wallet
Apr 1009:50
Conference pass

PANEL Collaboration and diversity: the keys to financial inclusion

Fintech
  • Looking at the bigger picture to tackle regional necessities
  • Opening financial inclusion to the many with multiple platforms through partners
  • Utilising the advantages of both banks and fintechs for new product launches, investment opportunities and infrastructure development
  • Collaborating with the wider industry e.g. insurers, remittance etc. for a diverse product range
  • Disaggregation of the value chain with open platforms and APIs
  • Supporting fintech experimentation on a regional and global scale
João Ricardo Vasconcelos, Digital Government Policy Analyst, O.E.C.D.
Rami El Dokany, Chief Executive Officer, Pride Capital
Apr 1009:50
Conference pass

CASE STUDY: Liv bank: driving digital banking in the UAE

Banking Innovation
  • Creating a digital lifestyle bank
  • Discovering the movement towards digital banks in the Gulf
  • Automating customer facing channels
  • Capturing the millennial population of the gulf
Jayesh Jitendrabhai Patel, Head Of Liv Digital Bank, Emirates NBD
Apr 1009:50
Conference pass

BAHRAIN CASE STUDY Travelling the GCC with your national ID

Seamless ID
  • Combining immigration ID, driving licence and CPR card into one
  • Transforming national ID into a payment gateway for government services
  • Easing investment and strengthening ties across the GCC
  • Utilising biometrics at e-gates and immigration
Apr 1009:50
Conference pass

The New Retail Reality

Retail
  • Understanding the key primary forces and trends creating a new retail reality
  • Uncovering the frameworks used to identify key challenges and barriers facing traditional retail, and e-commerce
  • Recapping the retail hack workshop inputs and outputs
  • Presenting proposed initiatives representing the voice of the industry
  • Taking the next steps to ensure initiative execution
Apr 1009:50
Conference pass

Blockchain: the backbone of digital supply chains

Home Delivery
  • Implementing blockchain to shorten lead times, save money and build transparent supply chains
  • Optimising end to end blockchain enabled supply chain to increase traceability
  • Ending the lack of transparency with data and adding value with blockchain
  • Validating each milestone of the supply chain with QR codes
  • Reducing fraud for high value goods and eliminating the impact of counterfeit productsDecreasing the time spent validating data and focusing instead on delivering goods and services
Apr 1010:05
Conference pass

Video: delivering connected customer content

Ecommerce
  • Understanding the explosion of online video and its impact on marketing budgets
  • Creating content that transmits and resonates with your audience
  • Increasing engagement with vertical videos
  • Transmitting brand authenticity, transparent context and cutting costs with live streaming
  • Square it up: square shaped videos v’s vertical videos, why does it matter?
Apr 1010:10
Conference pass

Leveraging loyalty to drive mobile payments adoption

Payments
  • Blurring the lines between customer experience and loyalty
  • Capitalising on big data to predict and personalise services
  • Incentivising consumers to purchase with real time promotions and offers
  • Monetising customer insights across the business
  • Overcoming the major hurdles with loyalty longevity
Apr 1010:10
Conference pass

Accelerating financial inclusion with an augmented digital identity

Fintech
  • Augmented Identity a game changer for digital inclusion onboarding and authenticating of citizens and payments.
  • Bringing millions of individuals into the financial ecosystem (i.e. financial inclusion programs, branchless banking initiatives)
  • Benefits of creating a persistent digital identity associated with biometric attributes in today’s landscape
  • Building the infrastructure for interstate identity interoperability
Apr 1010:10
Conference pass

Digi-physical: the “secret sauce” for digital banking systems

Banking Innovation
  • Developing unique experiences through multiple platforms
  • Refashioning application journeys, new payment technologies and back office automation
  • Deflecting challenges with exceptional human intervention and personal CX
  • Revitalising the onboarding process
  • Offering consumer choice, live chat, innovative KYC and human intervention if required
Maseeh Ahmed, General Manager, Digital Banking, Geidea
Apr 1010:10
Conference pass

Entering the world of augmented identity

Seamless ID
  • Securing and authenticating transactions across multiple industries
  • Capturing data and building the next generation of payment powered cards in the GCC
  • Constructing the infrastructure for interstate identity interoperability
  • Utilising the tech savvy population of GCC nations to develop new initiativesReserved for sponsor
Apr 1010:10
Conference pass

“Consumer Obsession” - the new reality for Retail

Retail
  • Putting the consumer at the centre of every personalised experience possible
  • Seamlessly integrating all selling channels and solutions into a single platform
  • Providing consistent, meaningful experiences to your customers at every touch point
  • Anticipating what your customers are doing across every channel and every business unit
  • Integrating digital customer engagement and commerce within your physical store
  • Capturing customer orders, improving customer service and managing customer financials
Apr 1010:10
Conference pass

Driving Digital Innovation in E-Commerce

Home Delivery
  • Examining 2019 tech trends
  • Discussing last mile transformation
  • Analysing next generation customer engagement strategies
  • Creating mobility on demand through WhatsApp
Apr 1010:15
Conference pass

Converting customers into ambassadors through user engagement and marketing automation platforms

Ecommerce
  • Centrally and securely managing customer engagement whilst scaling across social, web and mobile apps
  • Converting customers into outspoken evangelists through enhanced UX and marketing automation
  • Building and growing a community of ‘superfans’
  • Leveraging customer feedback to improve products and experience
  • Taking a long-term perspective on customer expectations to continuously deliver value
Apr 1011:30
Conference pass

11:30 KEYNOTE Official welcome address

Keynotes
Ambassador Mohamed Al Rabea, Secretary General, Council of Arab Economic Unity
Apr 1011:31
Conference pass

11:30 KEYNOTE

Keynotes
Reserved for H.E. Dr. Ali M. Al-Khouri, Advisor, Council of the Arab Economic Unity, Chairman, Arab Federation for E-Commerce League of the Arab States
Apr 1011:35
Conference pass

KEYNOTE INTERVIEW The new normal for commerce: what will shopping look like in 2030?

Keynotes
  • How is technology shaping shopping?
  • Creating new efficiencies with backend technology improvements
  • Combining automated warehouses with new pickup and delivery options to reduce fulfilment times and changing consumers’ definition of immediacy
  • Simplifying returns making it far less painful for retailers and consumers alike
  • Deploying AI and ML across the entire supply chain, optimising the most inefficient parts of retail
  • Generating natural language text and voice for search to flawlessly match the intent and preferences of the shopper
  • Allowing shoppers to visualise products on their faces and bodies, and in their homes, with AR
  • Start-ups: delivering the capabilities that will enable new shopping experiences and providing greater competition for established brands that must now be nimble enough to compete
Interviewer: Chris Colbert, Managing Director, Harvard Innovation Lab
Apr 1012:05
Conference pass

KEYNOTE Technology is dead

Keynotes
  • Connecting technology to the human
  • Placing the consumer at the epicentre of innovation
  • Creating usable, effective and transformative technology
  • Exploring the shortcomings of innovation projects
Chris Colbert, Managing Director, Harvard Innovation Lab
Apr 1012:30
Conference pass

KEYNOTE Future of Free Zones in the digital economy

Keynotes
  • The digitisation of MENA consumption: how fast is it happening?
  • Understanding the uniqueness of the region
  • Developing a framework for regional success
  • Tracking the transition from linear to hub fulfillment models
  • Uncovering why Dubai is uniquely positioned to serve the emerging needs of e-commerce players
  • How you can leverage these trends to grow your business?
Hassan Fayed, Specialist, Innovation and Future, Dubai CommerCity
Apr 1014:00
Conference pass

PANEL: Exploring the next evolution of X-Border

Payments
  • Eliminating borders with cross border, multi-currency wallets
  • Proliferation of P2P X-Border with mobile payments
  • Connecting digital wallets globally with seamless interoperability
  • Utilising AI to connect global wallets securely through KYC and fraud detection
  • Globalisation: new business models for a new global landscape
Moderator: Cameron Mirza, Head Of Strategy, University Of Bahrain
Fintan Byrne, Chief Compliance Officer, Currencyfair Ltd
Apr 1014:00
Conference pass

PANEL: Regtech 2020 and beyond

Fintech
  • Leveraging technology to survive in the global regulatory framework
  • Managing the influx of solutions for a complete ecosystem overview
  • Will regtech ever overtake fintech for investors? When will investing become a “no brainer”?
  • Compliance officers: declining in importance, or vital role for expertise, judgement and experience?
Moderator: Malikkhan Kotadia, Co-Founder And Chief Executive Officer, Finnovation Labs
Chris Kiew Smith, Head Of Fintech Strategy, Global Market
Hudson Hollister, Founder, Data Coalition & Data Foundation
Apr 1014:00
Conference pass

PANEL: Banking without branches

Banking Innovation
  • Discovering the new wave of digibanks in the region
  • Innovating internally or partnering with fintechs?
  • Where next? The future of brick and mortar branches
  • Capturing the millennials with digital banks and usable apps
  • Exploring the success stories
Apr 1014:00
Conference pass

CASE STUDY Aadhaar: the foundation to new initiatives

Seamless ID
  • Digitising the data behind the 1.3 billion
  • Capturing the information in rural locations
  • Moving beyond citizen management with biometric authentication and social inclusion
  • Leveraging the scheme within private enterprises
  • Exploring the next potential use cases:o Driving licenceo Bank accounts, PANso Mobile phoneso Social securityo Payment serviceso Transportation
  • Overcoming any security and fraud threats
Apr 1014:20
Conference pass

Fintech: levelling the playing field in FX and X-border

Payments
  • Are fintech’s surpassing banks?
  • Producing the technology to support B2B and B2C payments
  • Meeting the changing consumer expectations with innovative mobile remittance platforms
  • Offering multiple payment options for fast, secure and affordable transfers
Apr 1014:20
Conference pass

PANEL: The transformative power of automation in banking

Banking Innovation
  • Placing banking at the forefront of the new “machine age”
  • Transitioning RPA and AI from the back office to the front office
  • ATM 2.0: moving towards robo-banking, interactive ATMs and chatbots
  • Spurring innovation, increasing demand and altering the competitive dynamics beyond operational transformation
Apr 1014:20
Conference pass

CASE STUDY Kosovo: going mobile

Seamless ID
  • Utilising smartphones for identification
  • Accessing corresponding data with cross device technology
  • Developing the back-end systems for watertight security
  • Empowering citizens with identification in the palm of their hands, 24/7
  • ID wallet: the next step for Kosovo?
Apr 1014:20
Conference pass

PANEL: ‘Dear first name…’ Driving a better ecommerce experience with personalisation

Ecommerce
  • Hyper-personalising your content to nurture prospective customers with relevant messaging
  • Understanding the true intent and context of each visitor with behavioural tracking
  • Personalising product results for customers through the search box and capitalising on the data
  • Auto-suggesting and recommending content: helping customers to make a selection
  • Customising the homepage to drive conversion
  • Automatically analysing and applying insights from your data
Apr 1014:20
Conference pass

PANEL: Introducing the new ROI- Return on Involvement

Retail
  • Measuring ‘Return on Involvement’ and developing a highly involved customer
  • Understanding your customer’s motivations to build long lasting experiences
  • Avoiding overinvestments that provide an underwhelming solution
  • Keeping shopping as human and visual as possible
  • Using technology as an enabler and connector of experiences
  • Creating immersive customer journeys that enhance brand affinity
  • Employing automation to ask the right questions rather than analysing the wrong answers to enhance brand experience
  • Case Study: turning participation into a strategy
Moderator: Nihal El Daly, Managing Director, Axellerus Business Consultants
Lennard Francois Otto, Chief Executive Officer, IMG Worlds of Adventure
Ahmed Ragab, Chief Executive Officer And Partner, Baraka Retail Group
Apr 1014:20
Conference pass

PANEL: Prepping for the future of delivery and fulfilment

Home Delivery
  • Changing consumer expectations:
  • Same-day delivery evolves into two-hour delivery
  • Next day delivery standardisation
  • Drone delivery
  • Driverless delivery
  • Crowdsourced delivery
  • Reshaping the rules of accountability in the supply chain: who pays for the damage?
  • Ensuring product integrity with packaging: recycled, durable and slick
  • Rolling out data virtualisation for end to end fulfilment transparency
  • Assessing your fulfilment system capabilities and partnering with trusted 3PL’s to meet customer needs
Apr 1014:30
Conference pass

PANEL Sandboxes & reglabs: transitioning to a digital future

Fintech
  • Conducting small scale, live tests of new products and delivery models
  • Tackling global technology with a regional mindset
  • Turning experiments into real life use cases
  • Attracting VCs and pushing start-ups beyond borders to increase international competition
  • Are regulatory sandboxes working? Do we need more?
  • Recognising the importance of incumbent-innovator partnerships with open sandbox access
Suresh Santhanaramakrishnan, Founder, Sifr Fintech Limited
Tarek Ghobar, Regional Manager, Union.vc
Ambareen Musa, Chief Executive Officer, Souqalmal.Com
Apr 1014:40
Conference pass

Transparency & speed: e-wallet payment and remittances for the digital age

Payments
  • Bridging the gap: how digital wallets can help
  • Digital first remittance firm’s v legacy innovation
  • Moving people, moving money: powering remittance services for the travelling generation
  • Exploring the additional services that come with e-wallets
  • Managing money through the e-wallet
  • Creating transparency through the customer journey
Apr 1014:40
Conference pass

PANEL: AI empowered automation: hype or seismic industry impact?

Banking Innovation
  • Delivering a major industry change with chatbots, advanced machine learning and deep learning
  • Extracting relevant information from unstructured data with AI technology
  • Disappearing payments into the broader transactional experience
  • Integrating payments into automated machines acting on the consumers behalf
Apr 1014:40
Conference pass

CASE STUDY Estonia: the world’s most advanced digital society

Seamless ID
  • Creating an online portfolio of services for citizens
  • Overcoming security issues and worries
  • Discovering the vulnerabilities with e-services and digital ID
  • Creating new initiatives in a digitally native country
  • Pioneering an e-residency scheme throughout the nation
Apr 1014:50
Conference pass

Identity for tomorrows citizen

Seamless ID
  • Determining the journey towards identity in 2030
  • Privacy v efficiency: finding the balance
  • Securing identity in the physical and digital world
  • Managing the entire value chain from registration and verificationReserved for sponsor
Jana Belugina, Middle East Regional Manager, HansaWorld Group
Apr 1014:50
Conference pass

Online to offline to online: optimising omnichannel

Retail
  • Converting online prospects into offline, in-store customers
  • Examining the role of digital in acquiring new leads
  • Discussing the digital and offline mix of customer engagement across different channels for best outcomes
Naz Chaudry, We Cash Any Car
Faiyaz Chand, Co Foudner, Wecashanycar.Com
Apr 1014:55
Conference pass

AI: revitalising and automating email marketing

Ecommerce
  • Gaining insight into your customer’s insights and needs to deliver customised experiences
  • Performing more robust testing
  • Identifying trends in real time with machine learning: subject lines, email content, send times, frequencies, calls to action
  • Driving click and conversation rates in real time
  • Accelerating emails with chatbots for high-quality conversation
  • Understanding the general data protection regulation (GDPR) and the impacts to your marketing strategy
Apr 1015:00
Conference pass

PANEL: P2P: “the next shiny object” in mobile banking

Payments
  • Transforming systems for the increased spending power of millennials
  • One step ahead: creating innovative solutions that consumers aren’t yet aware they need
  • Multiplying customer engagement through real time P2P/social offers
  • Monetising P2P payments through social networks
  • Exploring the contributing factors of the sharing economy
Ahmed Al Refaei, Chief Operating Officer, Al Masraf
Sandeep Indurkar, Head Digital Payments, ICICI Bank Limited
Apr 1015:00
Conference pass

PANEL: Rethinking the lending and credit value chain

Fintech
  • Exploring the new ecosystem
  • Collaborating or competing with fintechs and bigtechs?
  • Discovering hybrid lending models to capitalise on the SME market
  • Playing to your strengths: scrutinising the incumbents and fintechs
  • Utilising the banks liquidity with balance sheet lending
  • Combining the banks scalability, firepower and reputation with fintech innovation
Apr 1015:00
Conference pass

PANEL Planet of the APIs: reshaping the future of payments

Banking Innovation
  • Distributing digitally innovative services for customers
  • Encouraging partnerships through open APIs
  • Collaborating with fintechs to promote customised apps
  • Overcoming regulatory and cybersecurity concerns with open APIs
  • APIs becoming mandatory? PSD2 in Europe
  • Enabling mega-wallet functionality owned by the many, not the few
Apr 1015:00
Conference pass

Joining the e-state revolution: interoperability and digital ID

Seamless ID
  • Developing a framework for e-ID compatibility
  • Removing regional, national and international friction with seamless integration
  • Leapfrogging the full migration process with technology to connect disparate systems
  • Public-private collaboration across the entire ecosystem
  • Self-sovereign ID: decentralising ID with vendor neutral standards
  • Activating and expanding the use cases of the identity card for various state sectors
  • Collaborating for the multi-modal travelling millennial
  • Testing global eMRTD to ensure reliability and interoperability
  • Securing documents across different industries through collaboration and interoperability
Apr 1015:00
Conference pass

Navigating the balance between profit and retail CX

Retail
  • Reinventing to meet the demands and expectations of their customers v’s the cost at hand
  • Staying relevant by asking customers what they want
  • Building intelligent customer feedback strategies
  • Utilising tech advancements to gather reliable data and business insights
  • Making feedback an integral part of your CX plan: capitalise on comprehensive data collection
  • Understanding the bottom line: positive customer experiences drive sales
Apr 1015:00
Conference pass

The power of automation: driving innovation in retail and ecommerce

Home Delivery
  • Current state of retail and e-commerce: dynamic customer needs & key business challenges
  • Increasing efficiency and capacity: exploring ASRS and fulfilment systems for retail & e-commerce
  • “The Amazon effect”: future-ready warehousing and distribution solutions to drive success in the hyper-competitive environment – making the right technology decisions for your business
  • Transformation ROI vs. the cost of doing nothing: why inaction is unaffordable
Apr 1015:15
Conference pass

Creating fully integrated and dynamic digital advertising campaigns

Ecommerce
  • Building connected and contextual digital adverts with audience targeting
  • Integrating augmented reality to be used as suggestions and FYI-styled messages
  • Aligning brand strategy and agency solutions at every stage of the journey
  • Ensuring your multi-channel messaging strategy is up to scratch
  • Upping your cross-channel game to net more customers and more revenue
  • Is ad blocking an immovable object?
  • Messenger ads: case study
Apr 1015:20
Conference pass

PANEL: Making money social: banking in the palm of your hands

Payments
  • Placing the purchasing power back in the hands of the consumer
  • Engaging with customers on a social platform and creating intimacy
  • Integrating payment platforms with social media
  • Overcoming the worries of data and privacy
  • Bridging the gap from banks to social media and beyond
Apr 1015:20
Conference pass

SME credit: where to next?

Fintech
  • Is there a fintech and bank discourse in the SME place?
  • Changing the traditional thinking behind SME lending with hybrid banking models
  • Reaching the undeserved in emerging and developed markets with SME credit
  • Leveraging solutions to serve new consumer groups
  • Capturing a new market segment with SME lending and credit
Apr 1015:20
Conference pass

Redefining banks with APIs

Banking Innovation
  • Enhancing data driven internal and external services through open APIs
  • Taking the initiative to provide greater choice to consumers
  • Playing to your strengths in the new, unstructured, banking value chain
  • Overcoming the shifting consumer, regulatory and technology landscape
  • Accelerating consumer choice with traditional service unbundling
  • Designing services in an API ecosystem
Apr 1015:20
Conference pass

Demystifying the technical standards for digital identification

Seamless ID
  • Transforming the organisation with new business goals, structure and strategies
  • Ensuring all applications unite with semantic interoperability
  • Implementing open interfaces, interconnection services, middleware etc. through innovative technology
  • Securing networks with biometrics, digital signature standards and protocols
  • Driving interoperable G2B and G2G communications
  • Looking towards LDS 2.0 for international interoperability
  • Harmonising breeder documents and exploring case studies e.g. CEN/TC 224/WG 19
Apr 1015:20
Conference pass

Marrying the online and offline experience, in the store

Retail
  • Capitalising on the average shopper’s preference for social and experimental experiences
  • ROPO (research online, purchase offline): your most important multichannel digital marketing report
  • Integrating data from all sources to give your brand a head start
  • Knowing how to ‘sell a story’ instore
  • Leveraging mobile strategies instore: push notifications, loyalty offers, app integration, AR and more
  • Differentiating your service, rewarding loyal customers and building a more sustainable business
Apr 1015:30
Conference pass

AR\VR: bridging the gap between online and on-ground

Ecommerce
  • Understanding the explosion of AR and VR in ecommerce
  • Utilising AR and VR tech to streamline your omnichannel content
  • Increasing engagement with AR & VR
  • Creating high quality content that show products in real context
  • Why does it matter?
Apr 1015:30
Conference pass

PANEL: Merchandising 3.0: taking advantage of analytics tools

Retail
  • Measuring the profit impact of promotions
  • Aligning product availability with marketing exposure; knowing the demand with real time analytics
  • Understanding customer profitability by segment
  • Matching customers with the right products using intelligent distribution
  • Protecting margin by knowing when another action is more profitable than a price reduction
  • Receiving alerts when there is a problem or major opportunity
Apr 1015:30
Conference pass

Anticipating the evolution of automated warehousing

Home Delivery
  • Presenting a business case for complete DC automation
  • Developing an efficient strategic supply networking model for DC locations
  • Considering capacity planning as key
  • Investing in the right tech (ASRS, GTP tech, predictive analytics, shuttle systems etc.)
  • Decreasing reliance on manual labour, reducing picking errors and improving efficiencies
  • Calculating automation ROI: case study
Apr 1015:30
Conference pass

Commerce without barriers

Home Delivery
  • Offering the same level of convenience and value customers expect with intra-country delivery
  • Taking advantage of rapidly growing internet connectivity to reach an untapped consumer base
  • Making “try & buy” and other consumer wishes a reality across borders
  • Ensuring your forward and reverse supply-chain operations make cross-border commerce a profitable move
Apr 1015:40
Conference pass

Interfaces of the future: chatbots and conversational commerce

Payments
  • Establishing greater customer intimacy with voice based assistants
  • Overcoming the hurdles with chatbot commerce
  • Onboarding customers and increasing monetisation seamlessly
  • Accelerating commerce whilst reducing payment fees
  • Partnering with leading tech companies for consumer convenience
Apr 1015:40
Conference pass

The fintech edge: credit and lending innovation

Fintech
  • Utilising the natural attributes of a fintech to win market share; lean, agile, innovative, flexible
  • Building automatic, analytical and innovative platforms from scratch
  • Securing market opportunities with unique offers
  • Combining traditional methods of approval with cash flows, social media and non-financial data
  • Constructing a panorama of an individual’s creditworthiness
Peter Tavener, Chief Operating Officer And Chief Financial Officer, Beehive UAE
Apr 1015:40
Conference pass

APIs: reinventing the future of customer experience

Banking Innovation
  • Using APIs to create connected experiences
  • Transforming products into platforms
  • Working with 3rd parties to digitise the user experience
  • Triggers everywhere: delivering cross app interoperability ensure seamless experiences
Apr 1015:40
Conference pass

Paper to biometrics: harnessing digital technology for global identities

Seamless ID
  • Building national e-ID, m-ID and digital identity systems in the region
  • Discussing the UN SDG 16.9 vision of 2030
  • Creating a holistic lifetime identity management system
  • Collaborating national systems on an interoperable network for seamless ID management
  • Transforming population registers with digitisation
  • Digital babies: shifting birth registration and baby related services from paper to digital
  • Distributing national ID renewals through an automated system
  • Balancing privacy regulation with the global movement of digital ID
Apr 1015:50
Conference pass

APIs: Leveraging open APIs to create connected customer experiences

Banking Innovation
  • Using APIs and micro services to power the ‘smart branch’ and cross-channel experiences
  • Increasing speed-to-market for new services, whilst at the same time reducing the cost-to-serve
  • Building the technology to create connected customer experiences across channels
Apr 1015:50
Conference pass

Managing digital identities

Seamless ID
  • Initiating a scalable and repeatable identity strategy across the region
  • Externalising identity management across all of platforms
  • Looking to blockchain as the potential identity management system
  • Putting the customer at the centre of identity management by using behavioural analysis
  • Overcoming concerns with fraudulent biometric activity
  • Collaborating across all industries to manage and maintain the digital identification ecosystemReserved for sponsor
Apr 1015:50
Conference pass

PANEL: Reinvigorating ecommerce payments

Ecommerce
  • Eliminating cash on delivery risks for a smoother process by offering viable payment options
  • Understanding and offering the payment solutions your millennial customers wish to use
  • Integrating Apple Pay, Samsung Pay and Android Pay into your omnichannel payments platform
  • Rolling out one-click payments to streamline check out processes; an Amazon Pay case study
  • Minimising registration forms to improve conversation rates
  • Streamlining your loyalty process and including it in the payments process
  • Accepting cryptocurrencies – a necessity?
Apr 1015:55
Conference pass

The future of merchandising: limited in-store merchandise?

Retail
  • Redefining what it means to have a physical store location
  • Offering sampling opportunities, in-store experiences and same day order pickup to create a more immersive experience
  • Forging a more emotional connection between consumer and brand
  • Using audio and visual cues to replicate the multisensory nature of physical merchandise in a show room type setting
  • Analysing the success of real world case studies
Apr 1016:00
Conference pass

Fintech to Techfin: the future P2P ecosystem

Payments
  • Launching a P2P platform within banks
  • Combining fintech strategy with innovative banking platforms
  • Discovering the new threat of Techfin within the industry
  • Empire building in the digital age
  • Becoming the new global online behemoth
  • Identifying the role of primary financial institutions in the hyper-competitive industry
Sebastien Slim, Head Of Marketing And Innovation, HPS
Apr 1016:10
Conference pass

Shaping the Future of Retail – Digitalizing the Point of Sale

Retail
  • Delivering the ultimate shopping experience to consumers
  • Ensuring a frictionless checkout for enhanced CX
  • Facing the challenge of competing against online retailers
  • Offering customers digital shelf extension, sales floor payment and more
Apr 1016:15
Conference pass

Designing a new-gen merchant and customer experience

Ecommerce
  • Building strong e-Commerce rails for the future.
  • Re-designing the merchant experience to address millennial requirements
  • Creating a new service quality to encompass all merchant categoriesThe 5-dimension enabler: building a framework for acquirers to capitalise on growth
  • Smartly leveraging the intelligence of analytics insights
  • Managing the risk reality to reduce fraud liability
Apr 1016:20
Conference pass

JORDAN CASE STUDY

Payments
Fawwaz Alshawan, Director General, Civil Status & Passport Department.
Apr 1016:25
Conference pass

Smarter Retail - Technology Trends in the Retail Industry

Retail
  • AI boosting surveillance by providing digital brains for digital eyes
  • Balancing data processing in the most efficient way
  • Building trust in a digital world
  • Creating awareness of emerging risks and proactively addressing them
  • Smart technology driving environmental benefits
  • Combining and integrating sensors to prompt smart actions
Ahmed Ouf, Business Development Manager, Axis Communications
Apr 1016:30
Conference pass

3RD ANNUAL SEAMLESS PITCH-OFF SPONSORED BY OMA EMIRATES-SOLUTION GULF

Keynotes
Calling all fintechs from around the world…Fintechs from around the world will have three minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three-minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise the finance industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of expertsThe winner of the Pitch Off will receive a cheque of $5000 and all finalists have the potential to receive over $500,000 in investment courtesy of OMA Emirates.
Todd O'Brien, Chief Executive Officer, Startupbootcamp MENA
Fabian Vandenreydt, Executive Chairman, B Hive
Chris Colbert, Managing Director, Harvard Innovation Lab
Rami El Dokany, Chief Executive Officer, Pride Capital
Apr 1016:30
Conference pass

Goodbye MO/TO, farewell POS.. hello e-invoicing

Ecommerce
  • Removing the friction points commonly associated with ecommerce payments through innovation
  • Offering customers a seamless and convenient payment experience
  • Reinforcing trust through optimally secure systems
  • Understanding the need for outdated, inefficient payment processes to be revitalised for increased customer satisfaction
Apr 1016:40
Conference pass

Security: strategy to technology for ID verification

Payments
Bianca Lopes, Identity Strategist
Apr 1017:00
Conference pass

KEYNOTE INTERVIEW: The journey towards becoming a true hybrid retailer

Keynotes
Rania Masri, Chief Transformation Officer, Chalhoub Group
Apr 1017:00
Conference pass

Making success of eIDs across the smart city

Payments
Hudson Hollister, Founder, Data Coalition & Data Foundation
Apr 1017:20
Conference pass

KEYNOTE INTERVIEW A local touch

Keynotes
  • Partnering with local start-ups to accelerate the region’s ecommerce transformation
  • Recognising the importance of local brands and product curation
  • Leveraging local market knowledge and presence to deliver on authenticity and dynamic pricing
  • Keeping customer centricity at the core whilst scaling
  • Alleviating logistical challenges through innovative local partnerships
  • Becoming the logical stepping stone for SME’s first move into the ecommerce marketplace
Apr 1017:20
Conference pass

Blockchain ID use case: How Self-sovereign data management can enhance KYC procedures

Payments
Christian Visti Larsen, Co Founder And Chief Executive Officer, NewBanking
Apr 1019:00
Conference pass

Seamless Awards 2019

Keynotes
The annual tech awards for the finance, retail and ecommerce industries.The Seamless Awards identify and reward those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence and who will be the future stars of the industry.The Seamless Awards is a prestigious evening event to be held in a 5* hotel in the heart of downtown Dubai and attended by banks, fintechs, retailers, retailers and governments from across the region.

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Apr 1109:00
Conference pass

KEYNOTE Destination mall: preparing for the shopper of tomorrow

Keynotes
  • Enhancing the overall shopper experience with innovative digital transformation
  • Shoptainment: creating a destination that fuses shopping convenience with entertainment engagement
  • Meeting the expectations of the connected, tech-savvy consumer
  • Creating new referral points in leisure, hospitality and entertainment
  • Capitalising on the region’s increased tourism by providing a truly immersive experience
  • Evaluating the role of artificial intelligence in shaping the mall experience of the future
Apr 1109:00
Conference pass

KEYNOTE Inside innovation: creating a culture of innovation

Keynotes
  • Understanding the innovation imperative
  • Discovering why most innovation fails and avoiding the same fate
  • Shifting the organisations attitude and capacity towards innovation
  • Identifying the requisite leadership behaviours
Scarlett Sieber, Fintech Expert, International Speaker & Board Member, Independent Expert
Apr 1109:20
Conference pass

CXO PANEL: Spurring digital banking in the Gulf

Keynotes
  • Keeping pace with the young, dynamic, growing and digitally native population of the gulf
  • Delivering engaging digital experiences for the demanding consumer
  • Combining traditional banking, Islamic and fintech services to cater for the entire population
  • Proactively collaborating with fintechs to offer multiple services
Apr 1109:20
Conference pass

KEYNOTE The end of omnichannel?

Keynotes
  • Omnichannel, will go away in the coming years as retailers move to become hyper-focused on what customers want, need, and find useful while shopping
  • Distinguishing between the reality of how omnichannel may be delivered today vs. the seamless, unified experience that everyone wants
  • What should be on retailers’ roadmaps for the near future?
  • Accepting and embracing the need to be ‘omnichannel’ and all that this entails to deliver on omnichannel promises behind the scenes
  • Denoting the blending of channels into one experience
  • Customer experience in omnichannel will become the new unit of measure for success in modern shopping
  • Unifying the experience, not just unifying the operation
Apr 1109:45
Conference pass

KEYNOTE Fostering Innovation at Amazon

Keynotes
  • Uncovering the four guiding principles behind Amazon’s ability to continuously innovate
  • Understanding the importance of experimentation and failure in driving innovation
  • Evaluating the necessity of merging existing expertise with brand-new invention
  • Creating an enterprise that allows for sustained innovation in the long term
Apr 1110:00
Conference pass

KEYNOTE Fintech: just the beginning for the Middle East?

Keynotes
  • Building a thriving ecosystem for financial innovation
  • Creating the regional fintech hub
  • Kickstarting innovation with sandboxes, accelerators and investors
  • Enticing international talent to the Middle East with global partnerships
  • Identifying the government driven initiatives
Moderator: Mirna Sleiman, Co-Founder And Chief Executive Officer, Fintech Galaxy
Fabian Vandenreydt, Executive Chairman, B Hive
Todd O'Brien, Chief Executive Officer, Startupbootcamp MENA
Apr 1110:10
Conference pass

Driving cross-border commerce

Keynotes
  • Understanding the growing cross-border trade and evolution of online marketplaces, domestic and abroad
  • Will domestic transactions be outpaced by cross-border transactions within the next five years?
  • Utilising existing infrastructure and driving collaborative models
  • The key driver of cross border commerce? Price- sensitive millennials
  • Are marketplaces winning the cross-border commerce industry?
  • Making use of international, customisable, hassle-free payment platforms
  • Key considerations for your cross-border business:o Localisationo Translation of copyo Regional contento Copy that buyers can relate too Shorter supply chains
Apr 1110:30
Conference pass

AR(e) you paying attention

Ecommerce
  • Exploring AR as a new and vital tool for high-craft brand experiences
  • Changing the way brands tell stories and drive performance on mobile
  • Leveraging AR as a high attention and high intent space
Simon Jenkins, Creative Strategist, Snap Inc.
Apr 1111:20
Conference pass

PANEL: B2B: the next trillion-dollar opportunity?

Payments
  • Optimising B2B business with interactive platforms
  • Jumping onboard the revolution with faster payments, blockchain, APIs, open banking efforts and collaboration
  • Looking beyond faster payments to change and accelerate the entire B2B process
  • Addressing the major pain points within B2B payments
  • How is the corporate payments landscape changing?
Moderator: Khaled Al Ahli, Chief Executive Officer, Independent Consultant
Tim Harley, Head Of Middle East (Banking), TransferWise
Adnan Khan, Department Head, Business Products Management, Ooredoo - Oman
Apr 1111:20
Conference pass

PANEL: Embracing blockchain: don’t be left behind

Fintech
  • From theory to practice with blockchain banking projects
  • Identifying the initial avenues that blockchain would improve e.g. X-border
  • Developing infrastructures to support new assets and payment systems based on blockchain
  • Building relationships with regulators ready to implement blockchain
  • Overcoming the obstacles; privacy, integration, regulation, scalability
Rafael Schultz, Co-Founder, Telegram blockchainpunk
Riccardo Lamanna, Co-Founder And Chief Technology Officer, Cryptowalletcheck
Apr 1111:20
Conference pass

PANEL: Securing the future of banking: are mobile wallets the next target for fraud?

Banking Innovation
  • Moving beyond CNP fraud with mobile wallets
  • Balancing the new necessities; user experience, convenience and security
  • Outplaying the increase in malicious apps, bot attacks, emulators and simulators and RATs
  • Harnessing location services and digital behaviour to battle in the mobile world
  • Proactively managing consumer base with strong regulatory frameworks
Moderator: John Chaplin, Payments Advisor, Helios Investment Partners And Chairman, Global Payments Innovation Jury
Moath Ismail, Vice President Digital Banking Cismea, Gemalto
Apr 1111:20
Conference pass

PANEL: Data breaches: transform now!

Seamless ID
  • Collaborating to become the custodianians of data
  • Securing permission to use data in digital identification
  • Empowering end users with mobile ID provisions containing their ID and data
  • Personalising identification for users on different platforms based on analytics
  • Learning from attacks: implementing proactive regulation
  • Post-quantum cryptography: preparing for future attacks
  • Intelligence led-borders: utilising data for passenger experience and security
  • Authentication always: combining man and machine
Apr 1111:20
Conference pass

PANEL The changing B2B buyer

Ecommerce
  • The stats: B2B ecommerce will reach over $6.6 trillion by 2020
  • Examining the huge potential surrounding B2B and what’s driving the excitement
  • Recognising the fundamental differences between B2C and B2B systems – one doesn’t fit all
  • Changing the mindset of traditional businesses and SMEs alike
  • Offering self-service access, better delivery/inventory insight and an all-round improved customer experience
  • Incentivising to convert legacy customers to online efficiency
  • Reassessing your B2B sales process to meet CX expectations
  • Adapting your payment options for B2B customers
Apr 1111:20
Conference pass

PANEL Embracing a digital culture

Retail
  • Transforming your employees into tech-savvy, brand advocates
  • Identifying and closing the digital skill gap
  • Building a flexible workforce that benefits employers and employees
  • Matching your employee capabilities to your customer’s expectations
  • Bridging the generation gap: building a multi-generation workforce
  • Creating truly digital workplace with agile training utilising AR and VR
  • Foresting talent: capitalising on the creative approach of millennials
Apr 1111:20
Conference pass

PANEL Winning customer loyalty in an digital world

LEAD (Loyalty, Experience, Analytics, Digital)
  • Adopting an multi-channel, seamless loyalty approach to reward customers in real time, on any channel
  • Connecting and recognising customers at all touch points
  • Yielding stronger engagement and higher spends with personal and authentic customer experiences
  • Rewarding customers for more than spending: sharing, referring and responding
  • Capturing spend and engagement data to market future customer retention offersSpeaker TBC, Collinson Group
Apr 1111:40
Conference pass

Security: strategy to technology for ID verification

Seamless ID
  • Building secure open standards for the decentralised identity ecosystem
  • Remodelling the data and security economy with multifactor ID verification
  • Creating a unified identity platform allowing a repeatable way to protect
  • Accelerating security and staying ahead of counterfeits
  • Adopting an “assume you have been compromised mindset”
  • Sharing intelligence across borders with multiple stakeholders
  • Graphic coding: implementing machine-readable systems for coding and authentication
  • Enhancing security with cross-validation, diverse security elements, printed graphics and holograms
Bianca Lopes, Identity Strategist
Apr 1111:50
Conference pass

PANEL: Unearthing the unparrelled explosion in cryptocurrencies

Fintech
  • Looking towards cryptocurrencies as a new legal tender
  • Anticipating the coins of the future
  • Pressuring the traditional players: should banks be investing?
  • Discovering the bitcoin growth: was this hype or true value?
  • Debating the plunge of cryptocurrencies, IMF call for regulation and global government worries
Moderator: Rafael Schultz, Co-Founder, Telegram blockchainpunk
Ahmed Al-Balaghi, Founder, Encrypted
Bruce Jeong, Deputy Chief Executive Officer, Fundshing
Filipe Castro, Co-Founder And Chief Information Office, UTRUST
Todd O'Brien, Chief Executive Officer, Startupbootcamp MENA
Apr 1112:00
Conference pass

(R)evolution of payments

Payments
  • Exclusive interactions in current digital and cash payments
  • The rise of digital currencies and impacts on financial institutions
  • Expectations from regulators and their roles in shaping the society
  • Discovering the future of payment
Apr 1112:00
Conference pass

Strengthening authentication through behavioural analytics

Banking Innovation
  • Combining adaptive authentication with behavioural analytics
  • Ensuring all user systems locate the “usual” behaviour of individuals
  • Utilising machine learning and AI for real time analysis based on consumer data
  • Scaling down false positive declines
  • Considering device profile, location awareness and user behaviour to remove malicious threats
  • Supplementing biometrics with behaviour analytics for multifactor authentication
Apr 1112:00
Conference pass

Making passwordless authentication a reality on web and mobile

Seamless ID
  • Removing the need for passwords in identity authentication through web and platform APIs
  • Capturing the mobile-first population with embedded biometrics they already use
  • Making your user credentials un-phishable; reducing fraud; reducing risk of data breach
  • Using public registry of certified authenticators to feed risk-based analytics on the backend
Apr 1112:00
Conference pass

Turning your employees into advocates

Retail
  • Building your brand to become the employee of choice
  • Introducing collaboration and empowerment to drive company culture
  • Boosting employee social media activity to organically increase brand exposure
  • Case study: Increasing employee engagement through better communications
  • Case study: Evaluating employees efforts and recognising the best
  • Pinpointing natural leaders and communicating the vision
Apr 1112:00
Conference pass

Social media and customer loyalty: a match made in heaven

LEAD (Loyalty, Experience, Analytics, Digital)
  • Rewarding customers for social interactions to drive brand loyalty
  • Quality over quantity: engaging your loyal followers for referrals and customer acquisition
  • Welcoming trust as the new digital currency: increasing consumer confidence and brand loyalty
  • Creating social communities as hubs for brand evangelists
  • Don’t fear the negative comments: act on them and convert the unsatisfied
Apr 1112:15
Conference pass

PANEL: The grocery boom

Ecommerce
  • Cracking a notoriously tough market
  • As physical retailers set the pace, can ecommerce keep up?
  • Collaborating for growth
  • Assessing profitability outside of purely urban areas
  • Viewing the logistics conundrum as a stepping stone towards a multifunctional high-frequency platform
Apr 1112:20
Conference pass

Transforming B2B with B2C insights

Payments
  • Understanding the “lag” in B2B customer experience innovation
  • Utilising advancements in B2C to enable quicker experience transformation for B2B
  • Differentiating the B2B proposition through access to insights and information
  • Creating value extensions to capitalize on end consumer opportunities
Apr 1112:20
Conference pass

Accelerating payments with blockchain

Fintech
  • Eliminating the middlemen and intermediaries to remove complications, delay and cost
  • Conducting payments between B2B and B2C customers
  • Decentralising payments with a transparent, cheap, safe, seamless and fast process
  • Reducing fraud with effective blockchain technology
  • The perfect blockchain use cases as game changers
  • Security risks connected to blockchain technology and how to contain them
Apr 1112:20
Conference pass

Biometrics: the rise of multifactor authentication

Banking Innovation
  • Making the transition: “what you know” to “what you have” to “what you are”
  • Moving away from passwords with two factor authentications
  • Educating consumers and improving CX across biometric touch points
  • Overcoming the usability limitations of facial recognition and fingerprints
  • Embedding biometrics into CNP transactions
  • Shifting to advanced biometrics with automatic recognition
Moussa Beidas, Chief Executive Officer And Founder, Bridg
Apr 1112:20
Conference pass

Transforming digital ID with biometrics

Seamless ID
  • Moving to the third stage of authentication with biometric
  • Overcoming the probabilistic measurement concerns with fingerprint and facial recognition
  • Layering digital ID alongside biometric technology for a powerful combination
  • Utilising biometrics in the e-city e.g. workplace, national cards, insurance, travel
  • Using cryptographically backed integration with biometric authentication
  • Combining collaboration, identity assurance and biometrics to end paper IDs
  • Implementing biometric smart cards for a unique link between owner and ID cardReserved for sponsor
Apr 1112:30
Conference pass

Innovative inventory management

Ecommerce
  • Maximising experience: optimising inventory and assortment by location to meet the demands of customers
  • Using digital technology to ensure stocking and planograms are accurate
  • Utilising predictive merchandising to overcome inventory challengesEnquire now to sponsor
Apr 1114:00
Conference pass

PANEL: Shaping the future payments experience with AI

Payments
  • Predicting behaviour and intuitively managing transaction timings
  • Offering timely and relevant offers to support consumer cashflow
  • Personalising services with psychographic algorithms
  • Improving retention, revenue and profitability
  • Amplifying CX with machine drive conversational capabilities
  • Leveraging transactions for customer centricity
  • Developing a interoperable AI network of the future
Apr 1114:00
Conference pass

PANEL Collaboration: the future of Insurtech

Fintech
  • Reviewing the “new industry” as the competition collaborate e.g. B3i
  • Developing a flourishing industry with incumbent-fintech partnership
  • Rethinking product development with new business strategies
  • The bancassurance and invisible insurance revival: implementing new regulatory initiatives
  • Continuously developing healthy competition and a stronger ecosystem
  • Understanding the shift in operations with AI technology
Moderator: Mohamed Roushdy, Founder, FinTech Bazaar
Avinash Babur, Chief Executive Officer, InsuranceMarket.ae
Hadi Radwan, Cheif Product Officer, Aqeed
Taline Vahanian, Co Founder, My Felix
Apr 1114:00
Conference pass

PANEL: The huge differentiator: redefining the playing field with analytics

Banking Innovation
  • Taking the lead with advanced analytics rather than playing catch up
  • Advancing agility, competitiveness and interoperability
  • Making smart, targeted investments to stand out from the crowded marketplace
  • From customers to risk to financing to workforce management: integrating analytics across the entire infrastructure
  • Competing with the emerging digitally native competitors
  • Riding the tide with the newer nimble players.
Apr 1114:00
Conference pass

PANEL: Quantified self: creating self-sovereign identity with blockchain

Seamless ID
  • Pushing digital credentials to a personal cloud storage with identity hubs
  • Empowering individuals access to official documentation
  • Becoming your own record keeper with blockchain technology
  • Moving forward with digital ID to purchasing goods and services
  • Consumer control: allowing consumers the choice of what companies use to identify
Christian Visti Larsen, Co Founder And Chief Executive Officer, NewBanking
Ahmed Al-Balaghi, Founder, Encrypted
Apr 1114:00
Conference pass

PANEL: Show me the money

Ecommerce
  • Attracting the right kind of investors for your business
  • Promoting your unique positioning as an advantage; no existing legacy systems etc.
  • Partnering with startups to extend a new generation of offerings
  • Tackling the top 3 most common hurdles
Mona Ataya, Chief Executive Officer, mumzworld.com
Apr 1114:00
Conference pass

PANEL: Data driven design: using creative design to elevate customer experience

Retail
  • Blending data and innovative tech to create the ideal customer experience
  • What does the ambient aisle look like?
  • Leveraging data-driven shelf optimisation
  • Capturing data with instore technology advancements: putting sensors in the forefront of your design
  • Big data and bigger retail data: identifying and utilising the data you already have
  • Measuring emotional responses and removing negative experiences
Khaled Al Darwish, Chief Executive Officer, Manuel
Shihab Zubair, Regional Sales Manager - Vertical, Epson Europe Bv Middle East Office
Apr 1114:00
Conference pass

PANEL: Expanding your customer journey strategy

LEAD (Loyalty, Experience, Analytics, Digital)
  • Delivering value with mapping to infuse the customer’s point of view into their activities
  • Realigning metrics, analytics, experience design, and innovation around customer journeys
  • Defining your end-goal and building your framework
  • Ranking touchpoints by importance: don’t be overwhelmed by the experiential aspect of marketing
  • Understanding the essentials:a. Removing pain pointsb. Raising the barc. Minimising customer effortd. Accelerating the processe. Driving customer retention
Apr 1114:20
Conference pass

Becoming AI first

Payments
  • Building AI-Native teams for the future of work, platforms, and customer experience
  • Introducing a Cognitive Maturity model to roadmap AI
  • Sharing winning strategies of a lean innovation model at Verizon
  • Navigating a new world of Distributed Experiences
  • Defining Cognitive Product and its relationship to human behaviour
  • Monetising voice interaction with automatic purchasing power
  • Implementing solutions for the “do it for me” revolution
Apr 1114:20
Conference pass

PANEL: Transforming transactions: the end of brokers?

Fintech
  • Diminishing the role for intermediaries with a digital insurance marketplace
  • Does Insurtech expand the power of brokers with new data tools?
  • Reducing friction vs keeping the personal touch of brokers
  • Harnessing innovation and technology to improve existing insurance services
  • Empowering brokers with back end technology innovation
Apr 1114:20
Conference pass

Strategy to execution: the art of data war

Banking Innovation
  • Structuring the data journey with Sun Tzu and architecture models
  • Define. Socialise. Repeat: defining a data strategy aligned to business imperatives
  • Creating a target operating model to ensure the data strategy works
  • Building data capabilities, not data outputs
  • Understanding gaps and envisioning the future state of data
  • Developing business cases and programmes for data investment
Umran Rafi, Head Of Digital Data, Data Innovation, Santander UK Technology
Apr 1114:20
Conference pass

Creating a new future for digital identity: blockchain to the rescue

Seamless ID
  • Protecting digital identity from DDoS and networks hacks with blockchain
  • Collecting information on the ledger and removing the need for inefficient credentials
  • Replacing paper with a single key, on an immutable ledger ready for vision 2020/2021
  • Encrypting data to authenticate in real time
  • Disrupting government services
  • Revamping issuing, usability and mobile applications
Apr 1114:20
Conference pass

Future proofing your brick and mortar store

Retail
  • Creating a physical expression of your online personality
  • Saving space and reducing cost with augmented and virtual reality sales tools
  • Developing store apps to accompany the full purchasing cycle
  • Creating your store for the future: smarter, sustainable and secure
Apr 1114:20
Conference pass

CASE STUDY: Implementing the hybrid workforce: a CX dream team

LEAD (Loyalty, Experience, Analytics, Digital)
  • People and machines: combining strengths to compensate for one another’s limitations
  • Allowing agents to perform higher value, more complex tasks
  • Providing assisted service to more digitally primed self-service channel engagements
  • Maintaining a ‘human touch’ and upgrading from mass service to mass personalization
Johan Persson, Vice President Captain Experience, Careem
Apr 1114:25
Conference pass

PANEL: What do they want?

Ecommerce
  • Ensuring your business is different: give investors something to talk about
  • Guaranteeing you offer the potential for immediate vertical growth
  • Offering investors the option to exit regardless of success
  • People make a company. Is your team strong enough?
Apr 1114:30
Conference pass

Perfecting the path to purchase

Retail
  • Decoding the path to purchase by employing touch points that matter
  • Recognising that browsing begins online
  • Converting online behaviour into in-store purchasing with simplified and effective design
  • Creating a clear path for shoppers to increase foot traffic
Khaled Adawi, Vice President, Elite Brands
Apr 1114:40
Conference pass

Harnessing machine learning in payments

Payments
  • The “instant world”: speed needs quality
  • Discovering the evolving payment Landscape
  • Reducing recurring task burdens through innovative AI
  • Automating real time payments Exception Management with AI and machine learning
Apr 1114:40
Conference pass

Transforming the insurance industry with IoT & analytics

Fintech
  • Insurance: the data hungry business
  • Manipulating data analytics, machine learning and AI to unlock the potential of IoT connectivity
  • Data sources into insights into services
  • Reducing friction with chatbots and blockchain
  • Insuring the connected world e.g. homes, cars, wearables etc.
  • Exploring P2P insurance, the sharing economy and the opportunities for insurers, banks and start-ups
Apr 1114:40
Conference pass

Data deluge: the banking imperative of ABCD

Banking Innovation
  • Commoditising data and digital capabilities
  • Understanding the changing consumer expectations
  • Moving from data anarchy to data dictatorship
  • Is data really a differentiator?
Apr 1114:40
Conference pass

Self-managed identity: the future or a pitfall?

Seamless ID
  • Ensuring a 3rd party is at the centre of identity management
  • What is the role of governments?
  • Balancing privacy and empowerment with an independent party
  • Centralised or decentralised identity? What does the future hold?
Apr 1114:40
Conference pass

Re-examining and revamping CX metrics

LEAD (Loyalty, Experience, Analytics, Digital)
  • How are CX metrics driving change in your organisation?
  • Connecting key drivers to performance metrics to measure customer experience
  • Going beyond NPS and satisfaction surveys
  • Building effective programmes around core customer experience efforts
  • Focusing on surveys that will provide actionable insights
  • Constantly A/B testing to measure efficiencies
  • Moving seamlessly to cloud-based analytics and bringing the IoT to life
Apr 1114:45
Conference pass

PANEL: Traversing the evolving conversational commerce ecosystem

Ecommerce
  • Building brand preference and affiliation with bots and intelligent assistants
  • Understanding EoT (Engagement of Things) and embracing the click to purchase within messaging apps
  • Seamlessly integrating conversational commerce into your customer service strategy
  • Creating a two-way conversation between brand and customers: AI, chatbots, live video, messaging apps
  • Analysing why consumers love voice assistants and how to capitalise on it
Apr 1114:50
Conference pass

AI and cybersecurity: the real deal?

Payments
  • Accelerating the search and discovery of needles in a rapidly growing haystack with AI
  • Adding to existing technologies with incremental analytic horsepower
  • Collaboration to detect, identify and plug into potential threats
  • Utilising pattern recognition as an additional cyber tool
  • Detecting cyber-attacks and fraud throughout customer portfolio in real timeReserved for sponsor
Dimitrios Nakis, Director Product Management Emea, Verifone
Apr 1114:50
Conference pass

Implementing “good identity”

Seamless ID
  • Defining identity between government-issues and user centric solutions
  • The principals behind creating identity
  • Transacting better with citizens with clear guidelines
  • Making global identity workable with effective parameters
  • Improving national services with modernisation, transformation and innovation
Apr 1114:50
Conference pass

Case study: Setting up for growth

Retail
  • Moving from retail powerhouse to omni-channel leader
  • Emphasising experience to provide a unique shopping environment
  • Creating a shop floor with a community spirit where people meet and actively want to spend time
  • Reinventing customer engagement by leveraging digital innovation
  • Case study: Level Shoes success
Apr 1115:00
Conference pass

PANEL: Ensuring innovative payment platforms are integrated and interoperable

Payments
  • Going beyond single platform integration with interoperable networks connecting the multitude of payment platforms
  • Revolutionising payment systems to communicate effectively regardless of the platform
  • Allowing consumers to use their favoured vehicles for payment regardless of recipient technology
  • Capturing the masses with multi-platform functionality
Apr 1115:00
Conference pass

PANEL: Becoming millennially-minded: transforming wealth management

Fintech
  • What does the future hold for the investment ecosystem?
  • Exploring GAFA and the “bigtechs” encroaching on the wealthtech space
  • Role of incumbents: innovate internally, acquire or collaborate?
  • Supporting HNWI’s with digital solutions
  • Is software creating a “winner takes all” ecosystem?
  • Partner, merge, acquire or acquihire: where next for wealthtech collaboration?
Michael Dooijes, Co Founder And Managing Director, Startupbootcamp
Max Lyadvinsky, Chief Executive Officer, Bloomio
Mark Chahwan, Co-Founder And Chief Executive Officer, Sarwa
Mirza Ashraf Beg, Head Of Treasury And Investment, Commercial Bank Of Dubai
Apr 1115:00
Conference pass

PANEL: Creating a winning digital marketing strategy

Banking Innovation
  • Seamlessly combining digital and physical delivery channels
  • Looking towards optichannel marketing
  • Incorporating social networking platforms with mainstream banking
  • Contextualising campaigns with relevant, interactive content marketing
  • Understanding increasing complex consumer decision behaviour to optimise conversion rates
  • Deriving insight from multiple sources simultaneously using big data, predictive analytics and consumer insight
Apr 1115:00
Conference pass

PANEL Identifying the unidentified

Seamless ID
  • Proving the identity of the 1.1 billion people without a legal identification
  • Building the roadmap to lifecycle identity management
  • Empowering babies: identifying the 700 million unidentified
  • Utilising the existing technology to capture digital identities, data and valuable behaviour patterns
  • Mobile: the future of identity in emerging markets?
  • Collaborating with banks, fintechs, bigtechs etc to build a futureproof identity system
Apr 1115:00
Conference pass

Reaping the benefits of the chatbot revolution

Ecommerce
  • Creating an interpersonal exchange with individual users for shipping information, upsell, cross-sell, cart recovery
  • Shortening the distance between prospect and purchase
  • Automating excellent customer service messages with chatbots
  • Reducing friction for consumers with chatbots
  • Discovering the additional benefits of chatbots: a case studyEnquire now to sponsor
Apr 1115:00
Conference pass

PANEL: Martech: how to avoid being blinded by technology

LEAD (Loyalty, Experience, Analytics, Digital)
  • Investing in intelligent content ensuring it is targeted, optimised and activated across all devices and marketing slack
  • Using AI to process reams of unstructured data
  • Integrating chatbots into your marketing strategy to handle more complex products and transactions
  • Advancing mobile marketing analytics
  • Extending multi-touch attribution (MTA) to provide a holistic measurement framework: identity management, data integration and analytics
Ahmed Hegazy, Growth And Marketing Manager, OLX
Apr 1115:10
Conference pass

PANEL: The next chapter of mobile optimisation

Ecommerce
  • Understanding the changing shopping behaviour of the mobile-first consumer
  • Smarter chatbots and mobile messengers to deliver a better quality, more personal mobile experiences
  • Integrating augmented reality into your mobile channel to drive sales
  • Apps v’s mobile sites: discovering what will increase customer retention
  • Understanding “mobile-first indexing” to successfully create a mobile marketing strategy
Apr 1115:20
Conference pass

Generation Z: the future of banking

Banking Innovation
  • Building relationships with the unprofitable before they become profitable
  • Capitalising on the willingness to use tech as banking, P2P payments and social media
  • Utilising digital marketing to capture the new market segments and new consumers
  • Offering new, cheaper and digitally savvy products for the
  • Striking the right chord with financial education
Apr 1115:20
Conference pass

Empowering refugees & UDPs through digital identity

Seamless ID
  • Facilitation social participation
  • Avoiding gender biased issues and risks of marginalisation in undeveloped regions
  • Developing national identity systems and civil registries
  • Using digitally enabled IDs that are interoperable across difference agencies
  • Facilitating financial inclusion
  • Adopting strong legal and regulatory frameworks for data protection
  • Supporting economic growth with unique identity management
Apr 1115:20
Conference pass

PANEL: Reinventing the mall: making the mall the destination of choice

Retail
  • Crafting customer engagement spaces
  • Becoming the new ‘Main Street’: developing a sense of community
  • Creating a destination centre suited for weekend vacations and tourist traps
  • Boosting instore traffic by creating alternative enticing experiences
  • Understanding shoppers behavior to create memorable experiences
  • Balancing entertaining experience with product buying
  • Utilising unused space for pop-ups to drive new interest
  • Achieving the best tenant mix for your mall
Apr 1115:30
Conference pass

Predictive and prescriptive analytics: the how and the why

LEAD (Loyalty, Experience, Analytics, Digital)
  • Developing an all-inclusive view of your data landscape to draw meaningful, timely conclusions
  • Using historical patterns to predict future data quality outcomes
  • Prescriptive analytics: where future outcomes meet human decision-making
  • Turning to machine learning algorithms to enhance data quality anomaly detection
  • Dynamically detecting anomalies that might otherwise have gone unnoticed
Vivek Sahabadi, Head Of Analytics, Namshi
Apr 1115:35
Conference pass

Mobile design and UX: keeping pace within the mobile app universe

Ecommerce
  • Why good UX design means better business: creating a seamless, customer-centric mobile experience
  • User journey simplification: the less effort, the better experience
  • Progressive disclosure: reducing cognitive load and improving comprehension of the interface
  • Removing visual clutter and improving comprehension to remove noise
  • Rolling out conversational design alongside emotional experiences
Apr 1115:40
Conference pass

Development or disruption? Streamlining national payment processes

Payments
  • Substituting traditional payment methods with new, innovative technology
  • Launching national payment systems which are interoperable and well regulated
  • Transforming national systems for a cashless society
  • Developing payment networks for financial inclusion and economic growth
  • Collaborating with banks and fintechs to drive multi-platform interoperability
  • Transforming legacy systems with new, supplementary payment technology
Abhishant Pant, Founder, The Fintech MeetUp
Apr 1115:40
Conference pass

Revamping decision making with augmented technology

Fintech
  • Reconstructing digital wealth management with AI
  • Transforming customisation with machine learning and AI
  • Utilising algorithms to analyse financial data
  • Devising a hierarchy of personalised financial recommendations
  • Constructing a holistic view through empirical data formed from the professional relationship
Leitha Matz, Chief Operating Officer, Zuper GmbH
Apr 1115:40
Conference pass

Driving the next-gen mobile customer experience

Banking Innovation
  • Reaching customers more efficiently and effectively than ever before
  • Learning the behaviour and preferences of each individual user
  • Enhancing customer mobile app experience with analytics and personalisation
  • Transforming mobile platforms to drive customer engagement and loyalty
Apr 1115:40
Conference pass

Making success of eIDs across the smart city

Seamless ID
  • Refinancing the digital ID to support smart city initiatives
  • Discovering the case studies e.g. Nigeria eID payment function
  • Utilising digital identity cards for additional services
  • Widening the scope of digital ID to overcome the challengeso Long registration and wait timeso High turnover of staffo Low customer satisfaction and revenueo High overheads
Hudson Hollister, Founder, Data Coalition & Data Foundation
Apr 1115:50
Conference pass

3RD ANNUAL SEAMLESS PITCH-OFF

Keynotes
Calling all ecommerce start-ups from around the region…6 start-ups from around the region will have five minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise their industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of experts
Apr 1115:50
Conference pass

Identity matters: beyond passwords for employees

Seamless ID
  • Developing cross device digital ID verification
  • Removing the expensive and time-consuming nature of passwords across the company
  • Overcoming the threat of fraud with multi-factor authentication process with biometrics
  • Capturing digital behaviour for secure and seamless authentication
  • From onboarding to retirement: utilising digital ID throughout an employee’s journey
  • Establishing “identity” across the entire business
  • Accessing background checks, employee qualifications and experience through digital record keeping e.g. blockchain
  • Collaborating across the smart city to integrate information seamlessly
  • Creating a mutual convenience with a decentralised employee management systemReserved for sponsor
last published: 09/Apr/19 14:05 GMT