SEAMLESS MIDDLE EAST AGENDA

 

By bringing together the brightest minds from across payments, Fintech, ecommerce and retail, Seamless ignites new ideas and inspires the audience to think differently.  You will be stimulated by innovators, disrupters, business leaders and entrepreneurs from across the globe.

Leveraging our extensive relationships and experience in the field, we can ensure the ultimate experience to spark and inspire change. Underlined by networking, ideas, forums and cutting edge product profiling we aim to push the boundaries of current market thinking. 

We promise access to the right people at the right time in an environment that drives opportunity.

 

CONFERENCE AGENDA OVERVIEW

 

DAY 1 AGENDA: 10 APRIL 2019
PAYMENTS FINTECH BANKING INNOVATION SEAMLESS ID ECOMMERCE RETAIL HOME DELIVERY
MOBILE PAYMENTS & WALLETS INCLUSION CHALLENGER & DIGIBANKS REGIONAL SHOWCASE COMMUNITY BUILDING TECH TRENDS DRIVING SEAMLESS RETAIL SUPPLY CHAIN
THE KEYNOTE PLENARY THE KEYNOTE PLENARY
X-BORDER & REMITTANCES REGTECH DIGIBANKS & AUTOMATION INTERNATIONAL SHOWCASE DIGITAL MARKETING RETAIL EXPERIENCE LAST MILE DELIVERY, FULFILMENT & RETURNS
P2P & SOCIAL LENDTECH APIS INTEROPERABILITY PAYMENTS, SECURITY & CHECK-OUT MERCHANDISING & PRODUCT DISCOVERY THE FUTURE WAREHOUSE
3RD ANNUAL SEAMLESS FINTECH PITCH-OFF
SEAMLESS AWARDS
DAY 2 AGENDA: 11 APRIL 2019
PAYMENTS FINTECH BANKING INNOVATION SEAMLESS ID ECOMMERCE RETAIL
LEAD
(Loyalty, Experience, Analytics, Digital)
KEYNOTE SESSION: PAYMENTS 2030 KEYNOTE SESSION: DISRUPTIVE COMMERCE MODELS OF THE FUTURE
B2B PAYMENTS BLOCKCHAIN SECURE & AUTHENTICATE DATA & SECURITY B2B COMMERCE WORKFORCE LOYALTY
AUTHENTICATION
AI INSURTECH ANALYTICS BLOCKCHAIN CONVERSATIONAL COMMERCE SHOP FIT OUT AND DESIGN EXPERIENCE
PAYMENT INTEROPERABILITY WEALTHTECH CUSTOMER EXPERIENCE & MARKETING EMPOWERING LIVES MOBILE COMMERCE MALL FUTURE ANALYTICS & DIGITAL
3RD ANNUAL SEAMLESS STARTUP PITCH-OFF

 

SEE OUR 2019 SPEAKERS

 

Dubai, 10 - 11 April 2019

Schedule

Create your personal agenda –check the favourite icon

Apr 1008:56
Conference pass

LAY OF THE LAND

Retail
Apr 1009:00
Conference pass

PANEL: The rise of promising payment platforms

Payments
  • Uncovering the rise of tech firms leveraging the mobile marketplace
  • Delving into ecosystems, environments, regulations and demographics driving the rapid adoption
  • Accelerating mobile payments with mega-wallets and “super-apps”
  • Identifying the hurdles of mainstream adoption
  • Effect on the incumbents and the wider value chain?
Apr 1009:00
Conference pass

PANEL: Inclusion rises. Disparities remain.

Fintech
  • Overcoming the inequalities between rich and poor, men and women
  • Outlining the opportunity o 1.7 billion adults unbankedo 2/3rds have a mobile phone
  • Empowering with digital banking for prosperity and economic growth
  • Capturing the exponential growth in mobile financial transactions to reach underserved or unserved markets
Apr 1009:00
Conference pass

PANEL Refashioning the bank for a challenger ecosystem

Banking Innovation
  • Countering neobank, challenger bank and digibank competition
  • Launching a digital arm
  • Big client lists, big pockets, big reputations: the incumbent advantage
  • BaaS: is this the future of traditional banks? Are banks doomed to become the backend dumb pipe?
  • Discovering the impact of mid-sizes banks: squashed in the middle?
  • Stripping legacy systems to become more agile and innovative
Apr 1009:00
Conference pass

PANEL Joining the e-state revolution: interoperability and digital ID

Seamless ID
  • Developing a framework for e-ID interoperability across the GCC
  • Removing regional, national and international friction with seamless integration
  • Leapfrogging the full migration process with technology to connect disparate systems
  • Public-private collaboration across the entire ecosystem
  • Self-sovereign ID: decentralising ID with vendor neutral standards
  • Activating and expanding the use cases of the identity card for various state sectors
  • Collaborating for the multi-modal travelling millennial
  • Testing global eMRTD to ensure reliability and interoperability
  • Securing documents across different industries through collaboration and interoperability
Apr 1009:00
Conference pass

The current situation

Ecommerce
  • Taking an overview of the current regional ecommerce industry
  • Discussing the potential of the ecommerce industry to reach 50 billion AED by 2020
  • Keeping pace as competition is driving the industry forward
  • Leveraging the young population demographics of the region who value convenience over experience
Apr 1009:00
Conference pass

PANEL: Embracing digital transformation

Retail
  • Examining the current stance of the regional retail industry
  • Understanding the process: establishing a realistic strategy
  • Enabling a truly seamless offline to online journey
  • Creating a digitally enabled organization from the bottom up
  • Where to look for innovation? Home-grown, R&D, partnerships…
  • Developing your omnichannel offerings
Apr 1009:00
Conference pass

PANEL: Cracking the supply chain code

Home Delivery
  • Integrating a customer focused end to end omnichannel strategy from packaging to last mile delivery
  • Adapting your operating model: collaboration across marketing, merchandising, store management and IT
  • Choosing your supporting infrastructure for omnichannel supply chain: EDI v’s API
  • What and when to stock: using analytics to intelligently predict demand patterns
  • Utilising disruptive data-driven technology, including machine learning, artificial intelligence and IoT
  • Applying AI and data insight to substantially change the way supply chains are managed: from reactive to responsive
Apr 1009:15
Conference pass

PANEL: Building loyalty and community with authentic storytelling

Ecommerce
  • Gaining competitive edge and increasing sales by connecting with your customers
  • Understanding and evoking your customers emotions to strengthen your brand identity
  • Enhancing the value of your content with storytelling to increase brand loyalty
  • Combining professionally created content with intelligently curated user generated content
Apr 1009:20
Conference pass

AI and automation: a breakthrough moment for retail

Retail
  • Understanding the full power of AI transformation:o Sales and CRMo Customer recommendationso Manufacturingo Logistics and deliveryo Paymentso Implementing AI across the entire product and service cycle
  • Uncovering new ways to optimise physical locations to increase revenue and overall profit
  • Powering conversational interfaces like Alexa, Google Assistant and Facebook Messenger, with no need for human touch
  • Placing IT systems to capture and analyse the data that AI applications generate
Apr 1009:20
Conference pass

Is your reverse supply chain fit for purpose?

Home Delivery
  • Facing the new challenges associated with reverse logistics in an ever growing omnichannel market place
  • Guaranteeing that the structure of your reverse supply chain is fully optimised so delays aren’t eating into profit
  • Automating reverse logistics aspects to decrease costs and increase efficiency
  • Leveraging physical stores as product return hubs to offset inflated costs
  • Consolidating brick and mortar with ecommerce reverse operations for complete optimisation
  • Incorporating blockchain use to track products flowing back upstream
Apr 1009:30
Conference pass

Transcending faster checkout with digital wallets

Payments
  • Adopting mobile platforms to eliminate purchasing friction
  • From “buy to bye”: increasing conversion rates for businesses
  • Establishing secure, convenient and rewarding payment systems
  • Combining convenient CX and customer intimacy on a mobile platform
  • Cracking authentication with intangible credentials
  • Going beyond a faster and convenient checkout
Apr 1009:30
Conference pass

The fintech promise: achieving full financial inclusion

Fintech
  • Are incumbents falling behind to meet sustainable development goals?
  • Utilising innovative business models, products and emerging technologies to drive financial inclusion
  • Spurring fintech innovation for the vulnerable
  • Going beyond banking with additional opportunities such as savings and investment, low cost payment systems, insurance and credit
Apr 1009:30
Conference pass

Challenger banks: friend or foe? A new landscape

Banking Innovation
  • Banking business models for the digital age
  • Capturing market share through a distrust in other organisations
  • Enabling mega-wallet functionality through partnerships and open APIs
  • Pressuring banks and fintechs alike to strike deals through consolidation, acquisition, and partnerships
  • Investing and incubating fintech groups as a thinktank for banking innovation
  • Transforming traditional banking culture to compete with fintechs
Apr 1009:30
Conference pass

Demystifying the technical standards for digital identification

Seamless ID
  • Transforming the organisation with new business goals, structure and strategies
  • Ensuring all applications unite with semantic interoperability
  • Implementing open interfaces, interconnection services, middleware etc. through innovative technology
  • Securing interoperable networks with biometrics, digital signature standards and protocols
  • Driving interoperable G2B and G2G communications
  • Looking towards LDS 2.0 for international interoperability
  • Harmonising breeder documents and exploring case studies e.g. CEN/TC 224/WG 19
Apr 1009:35
Conference pass

Succeeding in the subscription economy

Ecommerce
  • Harnessing rich data generated from subscriptions to improve services and customer retention
  • Creating compelling customer experiences by focusing on customers not products
  • Enticing your customers by adding value to your subscriptions
  • Establishing mutually beneficial relationships to inspire loyalty and trust in your brand
  • Retaining your subscriptions and maintaining the consistent cash flow
Apr 1009:40
Conference pass

AR and VR: conveying omnichannel connected content

Retail
  • Understanding the explosion of AR and VR in retail
  • Utilising AR and VR tech to streamline your omnichannel content
  • Increasing engagement with AR & VR
  • Creating high quality content that show products in real context
  • Why does it matter?
Apr 1009:40
Conference pass

Adopting emerging supply chain offerings

Home Delivery
  • Applying AI to enhance and automate decision making to reinvent current business models
  • Combining pattern capabilities with more advanced prescriptive capabilities
  • Mitigating future adverse events with advanced analytics
  • Using IoT for better asset utilization, higher uptime, improved customer service by better understanding customer needs
  • Autonomous Mobile Robots: doing more with less
Apr 1009:50
Conference pass

Leveraging loyalty to drive mobile payments adoption

Payments
  • Blurring the lines between customer experience and loyalty
  • Capitalising on big data to predict and personalise services
  • Incentivising consumers to purchase with real time promotions and offers
  • Monetising customer insights across the business
  • Overcoming the major hurdles with loyalty longevity
Apr 1009:50
Conference pass

Collaboration and diversity: the keys to financial inclusion

Fintech
  • Looking at the bigger picture to tackle regional necessities
  • Opening financial inclusion to the many with multiple platforms through partners
  • Utilising the advantages of both banks and fintechs for new product launches, investment opportunities and infrastructure development
  • Collaborating with the wider industry e.g. insurers, remittance etc. for a diverse product range
  • Disaggregation of the value chain with open platforms and APIs
  • Supporting fintech experimentation on a regional and global scale
Apr 1009:50
Conference pass

Spurring digital banking in the Gulf

Banking Innovation
  • Keeping pace with the young, dynamic, growing and digitally native population of the gulf
  • Delivering engaging digital experiences for the demanding consumer
  • Combining traditional banking, Islamic and fintech services to cater for the entire population
  • Proactively collaborating with fintechs to offer multiple services
Apr 1009:50
Conference pass

Paper to biometrics: harnessing digital technology for global identities

Seamless ID
  • Building national e-ID, m-ID and digital identity systems in the region
  • Discussing the UN SDG 16.9 vision of 2030
  • Creating a holistic lifetime identity management system
  • Collaborating national systems on an interoperable network for seamless ID management
  • Transforming population registers with digitisation
  • Digital babies: shifting birth registration and baby related services from paper to digital
  • Distributing national ID renewals through an automated system
  • Balancing privacy regulation with the global movement of digital ID
Apr 1009:50
Conference pass

PANEL: How to go viral: influencer marketing

Ecommerce
  • Including influencers in the entire marketing process for deeper insight and alignment
  • Choosing the right influencer to drive authentic engagement and brand loyalty
  • Maximising return on investment by creating a measurement framework
  • Actively engaging with consumers through user generated content
  • Understanding the rules and regulations of influencer marketing
  • Giving your brand a voice across all channels: scaling your social media exposure
  • Delivering true, authentic engagement via real experiences
Apr 1010:00
Conference pass

From self-checkout to cashier-less: the future of the checkout experience

Retail
  • Making physical shopping closer to one-click online shopping
  • Advancing from self-checkout to seamless ‘walkout’ technology
  • Return of the QR code
  • Knowing your customer history before they check out
  • Using tablets for checkout and driving cashless payments
Apr 1010:00
Conference pass

Blockchain: the backbone of digital supply chains

Home Delivery
  • Implementing blockchain to shorten lead times, save money and build transparent supply chains
  • Optimising end to end blockchain enabled supply chain to increase traceability
  • Ending the lack of transparency with data and adding value with blockchain
  • Validating each milestone of the supply chain with QR codes
  • Reducing fraud for high value goods and eliminating the impact of counterfeit productsDecreasing the time spent validating data and focusing instead on delivering goods and services
Apr 1010:10
Conference pass

Mobile wallets: the next target for fraud

Payments
  • Moving beyond CNP fraud with mobile wallets
  • Balancing the new necessities; user experience, convenience and security
  • Outplaying the increase in malicious apps, bot attacks, emulators and simulators and RATs
  • Harnessing location services and digital behaviour to battle in the mobile world
  • Proactively managing consumer base with strong regulatory frameworksReserved for sponsor
Apr 1010:10
Conference pass

Accelerating financial inclusion with digital identification and blockchain technology

Fintech
  • Bringing billions of people into the financial system swiftly and securely with digital ID
  • Is this a prerequisite for true financial inclusion?
  • Overcoming the problems with KYC and authentication in emerging markets
  • Optimising identification with a blockchain based self-sovereign biometrics system
  • Aiding financial inclusion through virtual currenciesReserved for sponsor
Apr 1010:10
Conference pass

Digi-physical: the “secret sauce” for digital banking systems

Banking Innovation
  • Developing unique experiences through multiple platforms
  • Refashioning application journeys, new payment technologies and back office automation
  • Deflecting challenges with exceptional human intervention and personal CX
  • Revitalising the onboarding process
  • Offering consumer choice, live chat, innovative KYC and human intervention if requiredReserved for sponsor
Apr 1010:10
Conference pass

Managing digital identities

Seamless ID
  • Initiating a scalable and repeatable identity strategy across the region
  • Externalising identity management across all of platforms
  • Looking to blockchain as the potential identity management system
  • Putting the customer at the centre of identity management by using behavioural analysis
  • Overcoming concerns with fraudulent biometric activity
  • Collaborating across all industries to manage and maintain the digital identification ecosystemReserved for sponsor
Apr 1010:10
Conference pass

Video: delivering connected customer content

Ecommerce
  • Understanding the explosion of online video and its impact on marketing budgets
  • Creating content that transmits and resonates with your audience
  • Increasing engagement with vertical videos
  • Transmitting brand authenticity, transparent context and cutting costs with live streaming
  • Square it up: square shaped videos v’s vertical videos, why does it matter?
Apr 1010:10
Conference pass

Boosting profit margins with supply chain

Home Delivery
  • Unlocking the value of your supply chain operations to improve profits and competitiveness
  • Embracing omnichannel as the critical driver of growth
  • Transforming legacy supply chains to increase commercial growth potential and ensuring optimum efficiency
  • Achieving greater customer engagement, profitability and share per wallet with your supply chain strategy
  • Integrating automation to reduce costs while advancing efficiency
Apr 1010:20
Conference pass

Creating a community with engagement software

Ecommerce
  • Managing campaigns, content and responses in one place with analytics baked in
  • Steering questions to a community of advocates to build and develop your own
  • Collecting feedback and reviews from your brand superfans
  • Centrally managing customer engagement securely and at scale across social, web and mobile appsEnquire now sponsor
Apr 1010:20
Conference pass

Seamless omnichannel roll out: instore and online

Retail
  • Seamlessly integrating all selling channels and solutions into a single platform
  • Providing consistent, meaningful experiences to your customers at every touch point
  • Anticipating what your customers are doing across every channel and every business unit
  • Integrating digital customer engagement and commerce within your physical store
  • Capturing customer orders, improving customer service and managing customer financialsEnquire now sponsor
Apr 1011:30
Conference pass

11:30 KEYNOTE Official welcome address

Keynotes
Reserved for H.E Ambassador Mohamed Al Rabea, Secretary General, Council of Arab Economic Unity
Apr 1011:31
Conference pass

11:30 KEYNOTE

Keynotes
Reserved for H.E. Dr. Ali M. Al-Khouri, Advisor, Council of the Arab Economic Unity, Chairman, Arab Federation for E-Commerce League of the Arab States
Apr 1011:50
Conference pass

KEYNOTE Rise of the robots… knowing what technologies to invest in, and when

Keynotes
  • The increasing datafication of our lives: knowing what to do with unprecedented amounts of data
  • Voice-enabled assistants: how important is voice as a revenue stream?
  • Leveraging AI and automation to deliver a hyper-personalised commerce experience
  • Beyond the hype of AR and VR: bridging the gap between online and offline
  • Anticipating the billions of connected IoT devices: understanding which to invest in
  • Blockchain: changing the nature of all transactions
Apr 1012:10
Conference pass

KEYNOTE “Seven lines of code”: revolutionising the future of commerce

Keynotes
  • Transforming transactions with a new standard in digital payments
  • Scaling faster and more efficiently with the complete toolkit for an internet business
  • Eliminating needless, complex and extraneous tasks with robust, scalable and flexible integrations
  • Increasing transaction volume in the “brutal battleground” of payments with partnerships
  • Moving beyond payments to collectively grow the GDP of the internetReserved for Stripe
Apr 1012:30
Conference pass

KEYNOTE The new normal for commerce: what will shopping look like in 2030?

Keynotes
  • How is technology shaping shopping?
  • Creating new efficiencies with backend technology improvements
  • Combining automated warehouses with new pickup and delivery options to reduce fulfilment times and changing consumers’ definition of immediacy
  • Simplifying returns making it far less painful for retailers and consumers alike
  • Deploying AI and ML across the entire supply chain, optimising the most inefficient parts of retail
  • Generating natural language text and voice for search to flawlessly match the intent and preferences of the shopper
  • Allowing shoppers to visualise products on their faces and bodies, and in their homes, with AR
  • Start-ups: delivering the capabilities that will enable new shopping experiences and providing greater competition for established brands that must now be nimble enough to compete
Apr 1012:50
Conference pass

KEYNOTE Telco banks of the future: reinventing mobile money

Keynotes
  • Shifting to constant connectivity with mobile wallets
  • Utilising existing network infrastructure and connectivity to offer seamless services
  • Collaborating with banks and retailers to achieve maximum effectiveness
  • Financial inclusion: the importance of mobile wallets, payments are remittancesEnquire now to sponsor
Apr 1014:00
Conference pass

PANEL: Exploring the next evolution of X-Border

Payments
  • Eliminating borders with cross border, multi-currency wallets
  • Proliferation of P2P X-Border with mobile payments
  • Connecting digital wallets globally with seamless interoperability
  • Utilising AI to connect global wallets securely through KYC and fraud detection
  • Globalisation: new business models for a new global landscape
Apr 1014:00
Conference pass

PANEL: Regtech 2020 and beyond

Fintech
  • Leveraging technology to survive in the global regulatory framework
  • Managing the influx of solutions for a complete ecosystem overview
  • Will regtech ever overtake fintech for investors? When will investing become a “no brainer”?
  • Compliance officers: declining in importance, or vital role for expertise, judgement and experience?
Apr 1014:00
Conference pass

PANEL: The transformative power of automation in banking

Banking Innovation
  • Placing banking at the forefront of the new “machine age”
  • Transitioning RPA and AI from the back office to the front office
  • ATM 2.0: moving towards robo-banking, interactive ATMs and chatbots
  • Spurring innovation, increasing demand and altering the competitive dynamics beyond operational transformation
Apr 1014:00
Conference pass

PANEL: Data breaches: transform now!

Seamless ID
  • Collaborating to become the custodianians of data
  • Securing permission to use data in digital identification
  • Empowering end users with mobile ID provisions containing their ID and data
  • Personalising identification for users on different platforms based on analytics
  • Learning from attacks: implementing proactive regulation
  • Post-quantum cryptography: preparing for future attacks
  • Intelligence led-borders: utilising data for passenger experience and security
  • Authentication always: combining man and machine
Apr 1014:20
Conference pass

Pioneer or perish: new remittances for the digital age

Payments
  • Digital first remittance firm’s v legacy innovation
  • Moving people, moving money: powering remittance services for the travelling generation
  • Enabling real time settlement through blockchain technology
  • Utilising technology for a quicker, cheaper and safer international cross border remittance system
  • Creating transparency through the customer journey
Apr 1014:20
Conference pass

Sandboxes & reglabs: transitioning to a digital future

Fintech
  • Conducting small scale, live tests of new products and delivery models
  • Tackling global technology with a regional mindset
  • Turning experiments into real life use cases
  • Attracting VCs and pushing start-ups beyond borders to increase international competition
  • Are regulatory sandboxes working? Do we need more?
  • Recognising the importance of incumbent-innovator partnerships with open sandbox access
Apr 1014:20
Conference pass

AI empowered automation: hype or seismic industry impact?

Banking Innovation
  • Delivering a major industry change with chatbots, advanced machine learning and deep learning
  • Extracting relevant information from unstructured data with AI technology
  • Disappearing payments into the broader transactional experience
  • Integrating payments into automated machines acting on the consumers behalf
Apr 1014:20
Conference pass

Security: strategy to technology for ID verification

Seamless ID
  • Building secure open standards for the decentralised identity ecosystem
  • Remodelling the data and security economy with multifactor ID verification
  • Creating a unified identity platform allowing a repeatable way to protect
  • Accelerating security and staying ahead of counterfeits
  • Adopting an “assume you have been compromised mindset”
  • Sharing intelligence across borders with multiple stakeholders
  • Graphic coding: implementing machine-readable systems for coding and authentication
  • Enhancing security with cross-validation, diverse security elements, printed graphics and holograms
Apr 1014:20
Conference pass

PANEL: ‘Dear first name…’ Driving a better ecommerce experience with personalisation

Ecommerce
  • Hyper-personalising your content to nurture prospective customers with relevant messaging
  • Understanding the true intent and context of each visitor with behavioural tracking
  • Personalising product results for customers through the search box and capitalising on the data
  • Auto-suggesting and recommending content: helping customers to make a selection
  • Customising the homepage to drive conversion
  • Automatically analysing and applying insights from your data
Apr 1014:20
Conference pass

PANEL: Introducing the new ROI- Return on Involvement

Retail
  • Measuring ‘Return on Involvement’ and developing a highly involved customer
  • Understanding your customer’s motivations to build long lasting experiences
  • Avoiding overinvestments that provide an underwhelming solution
  • Keeping shopping as human and visual as possible
  • Using technology as an enabler and connector of experiences
  • Creating immersive customer journeys that enhance brand affinity
  • Employing automation to ask the right questions rather than analysing the wrong answers to enhance brand experience
  • Case Study: turning participation into a strategy
Apr 1014:20
Conference pass

PANEL: Prepping for the future of delivery and fulfilment

Home Delivery
  • Changing consumer expectations:
  • Same-day delivery evolves into two-hour delivery
  • Next day delivery standardisation
  • Drone delivery
  • Driverless delivery
  • Crowdsourced delivery
  • Reshaping the rules of accountability in the supply chain: who pays for the damage?
  • Ensuring product integrity with packaging: recycled, durable and slick
  • Rolling out data virtualisation for end to end fulfilment transparency
  • Assessing your fulfilment system capabilities and partnering with trusted 3PL’s to meet customer needs
Apr 1014:40
Conference pass

Fintech: levelling the playing field in FX and X-border

Payments
  • Are fintech’s surpassing banks?
  • Producing the technology to support B2B and B2C payments
  • Meeting the changing consumer expectations with innovative mobile remittance platforms
  • Offering multiple payment options for fast, secure and affordable transfers
Apr 1014:40
Conference pass

Data centricity: rise of the APIs and sharing systems

Fintech
  • Addressing concerns in shared services and storage to mitigate increased pressure on APIs
  • Looking towards fintech collaboration to drive data sharing protocols
  • Developing the technology for banks to be the “ultimate gatekeepers”
  • Becoming the trusted home of digital IDs and associated data sets
  • Leveraging regtech to safely store and share consumer data
  • Managing data in a “right to be forgotten” era
Apr 1014:40
Conference pass

Exploring the new voice-first banking landscape

Banking Innovation
  • Monetising assistants with voice payments
  • Going beyond engagement with personalised banking systems
  • Enabling banks and FIs the opportunity to deliver next-gen smart payments
  • Competing with the “bigtechs” through creation of voice-enabled digital assistants
  • Empowering conversations with APIs
  • Placing KYC authentication at the forefront of voice banking
Apr 1014:40
Conference pass

Going digital with paperless identity authentication

Seamless ID
  • Capturing the tech savvy population with multifactor biometric platforms
  • Developing a 360 view of the individual with behavioural analytics
  • Combining biometrics, blockchain and AI for the millennial traveller
  • Overcoming threats of identity fraud with trackable identities on a shared system
  • Optimising traveller throughputs at ABC gates
  • Optimising man and machine authentication with reliable black box ID
Apr 1014:40
Conference pass

AI: revitalising and automating email marketing

Ecommerce
  • Gaining insight into your customer’s insights and needs to deliver customised experiences
  • Performing more robust testing
  • Identifying trends in real time with machine learning: subject lines, email content, send times, frequencies, calls to action
  • Driving click and conversation rates in real time
  • Accelerating emails with chatbots for high-quality conversation
  • Understanding the general data protection regulation (GDPR) and the impacts to your marketing strategy
Apr 1014:40
Conference pass

Creating the future shopping experience, today, with advanced personalisation

Retail
  • Combining tech powered personalisation with human interaction to create great CX
  • Understanding the personalisation disconnect: targeting your strategy to meet customer expectations
  • Evaluating missed chances to engage with your customers, reduce shrink and improve sales
  • Identifying specific customer segments with location intelligence and spatial analytics
  • Tailoring stores, websites and merchandise to the expectations of well-defined customer segments
Apr 1014:50
Conference pass

From flying money to blockchain: the turning point

Payments
  • Speeding and simplifying X-border transactions through AI and blockchain technology
  • Tracing payments in real time on a distributed ledger
  • Role of distributed ledgers and cryptocurrencies: what does the future hold?
  • Driving commerce globally with blockchain powered instant X-border payments
  • Supporting SMEs with efficient and cheap global payment systems Reserved for sponsor
Apr 1014:50
Conference pass

Suptech: going beyond regtech

Fintech
  • Revolutionising regulatory watchdogs with supervisory technology
  • Digitising data, operational procedures and automating regulatory process
  • Revolutionising the regulatory watchdogs with proactive and automatic notifications
  • Preventing noncompliance and responding to violations in a matter of minutes
  • Utilising AI, blockchain, data analytics, and machine learning to overcome previous compliance breachesReserved for sponsor
Apr 1014:50
Conference pass

Back end to front end digital transformation & automation

Banking Innovation
  • Substituting humans for machines for routine, codifiable tasks
  • Allowing employees to instead perform problem solving, adaptable and creative tasks
  • Opening systems and reworking IT architecture for the automatic era
  • Digitising workflows through automation of processing
  • Focusing on the consumer with your IT infrastructure, rather than existing system capabilitiesReserved for sponsor
Apr 1014:50
Conference pass

Transforming digital ID with biometrics

Seamless ID
  • Moving to the third stage of authentication with biometric
  • Overcoming the probabilistic measurement concerns with fingerprint and facial recognition
  • Layering digital ID alongside biometric technology for a powerful combination
  • Utilising biometrics in the e-city e.g. workplace, national cards, insurance, travel
  • Using cryptographically backed integration with biometric authentication
  • Combining collaboration, identity assurance and biometrics to end paper IDs
  • Implementing biometric smart cards for a unique link between owner and ID cardReserved for sponsor
Apr 1015:00
Conference pass

PANEL: P2P: “the next shiny object” in mobile banking

Payments
  • Transforming systems for the increased spending power of millennials
  • One step ahead: creating innovative solutions that consumers aren’t yet aware they need
  • Multiplying customer engagement through real time P2P/social offers
  • Monetising P2P payments through social networks
  • Exploring the contributing factors of the sharing economy
Apr 1015:00
Conference pass

PANEL: Rethinking the lending and credit value chain

Fintech
  • Exploring the new ecosystem
  • Collaborating or competing with fintechs and bigtechs?
  • Discovering hybrid lending models to capitalise on the SME market
  • Playing to your strengths: scrutinising the incumbents and fintechs
  • Utilising the banks liquidity with balance sheet lending
  • Combining the banks scalability, firepower and reputation with fintech innovation
Apr 1015:00
Conference pass

PANEL Planet of the APIs: reshaping the future of payments

Banking Innovation
  • Distributing digitally innovative services for customers
  • Encouraging partnerships through open APIs
  • Collaborating with fintechs to promote customised apps
  • Overcoming regulatory and cybersecurity concerns with open APIs
  • APIs becoming mandatory? PSD2 in Europe
  • Enabling mega-wallet functionality owned by the many, not the few
Apr 1015:00
Conference pass

PANEL: Creating a new future for digital identity: blockchain to the rescue

Seamless ID
  • Protecting digital identity from DDoS and networks hacks with blockchain
  • Collecting information on the ledger and removing the need for inefficient credentials
  • Replacing paper with a single key, on an immutable ledger ready for vision 2020/2021
  • Encrypting data to authenticate in real time
  • Disrupting government services
  • Revamping issuing, usability and mobile applications
Apr 1015:00
Conference pass

Creating fully integrated and dynamic digital advertising campaigns

Ecommerce
  • Building connected and contextual digital adverts with audience targeting
  • Integrating augmented reality to be used as suggestions and FYI-styled messages
  • Aligning brand strategy and agency solutions at every stage of the journey
  • Ensuring your multi-channel messaging strategy is up to scratch
  • Upping your cross-channel game to net more customers and more revenue
  • Is ad blocking an immovable object?
  • Messenger ads: case study
Apr 1015:00
Conference pass

Driving click & collect profitability

Home Delivery
  • Giving consumers a reason to visit the store: capitalising on impulse purchases
  • Staying competitive: enabling customers to shop their preferred way
  • Increasing convenience: no delivery, no tracking, no waiting
  • Leveraging your existing store network to fulfil from stores
  • Serving an omnichannel consumer with in-store pick up, ship-to-store and same day delivery
Apr 1015:05
Conference pass

Navigating the balance between profit and retail CX

Retail
  • Reinventing to meet the demands and expectations of their customers v’s the cost at hand
  • Staying relevant by asking customers what they want
  • Building intelligent customer feedback strategies
  • Utilising tech advancements to gather reliable data and business insights
  • Making feedback an integral part of your CX plan: capitalise on comprehensive data collection
  • Understanding the bottom line: positive customer experiences drive sales
Apr 1015:20
Conference pass

Interfaces of the future: chatbots and conversational commerce

Payments
  • Establishing greater customer intimacy with voice based assistants
  • Overcoming the hurdles with chatbot commerce
  • Onboarding customers and increasing monetisation seamlessly
  • Accelerating commerce whilst reducing payment fees
  • Partnering with leading tech companies for consumer convenience
Apr 1015:20
Conference pass

The fintech edge: credit and lending innovation

Fintech
  • Utilising the natural attributes of a fintech to win market share; lean, agile, innovative, flexible
  • Building automatic, analytical and innovative platforms from scratch
  • Securing market opportunities with unique offers
  • Combining traditional methods of approval with cash flows, social media and non-financial data
  • Constructing a panorama of an individual’s creditworthiness
Apr 1015:20
Conference pass

Redefining banks with APIs

Banking Innovation
  • Enhancing data driven internal and external services through open APIs
  • Taking the initiative to provide greater choice to consumers
  • Playing to your strengths in the new, unstructured, banking value chain
  • Overcoming the shifting consumer, regulatory and technology landscape
  • Accelerating consumer choice with traditional service unbundling
  • Designing services in an API ecosystem
Apr 1015:20
Conference pass

Quantified self: creating self-sovereign identity

Seamless ID
  • Pushing digital credentials to a personal cloud storage with identity hubs
  • Empowering individuals access to official documentation
  • Becoming your own record keeper with blockchain technology
  • Moving forward with digital ID to purchasing goods and services
  • Consumer control: allowing consumers the choice of what companies use to identify
Apr 1015:20
Conference pass

Remarketing: the engine of lead generation

Ecommerce
  • Understanding the evolution of app remarketing and mobile measurement partners
  • Creating powerful and effective personalised adverts with dynamic retargeting
  • Successfully using visual analytics to optimise your retargeting strategy
  • Reassessing your return on advertising spend to protect your prospects
  • Reducing basket abandonment with enticing retargeted offersEnquire now to sponsor
Apr 1015:20
Conference pass

Marrying the online and offline experience, in the store

Retail
  • Capitalising on the average shopper’s preference for social and experimental experiences
  • ROPO (research online, purchase offline): your most important multichannel digital marketing report
  • Integrating data from all sources to give your brand a head start
  • Knowing how to ‘sell a story’ instore
  • Leveraging mobile strategies instore: push notifications, loyalty offers, app integration, AR and more
  • Differentiating your service, rewarding loyal customers and building a more sustainable businessEnquire now to sponsor
Apr 1015:20
Conference pass

Providing the last mile service of the future

Home Delivery
  • Increasing customer engagement with seamless delivery and meeting the standards of tomorrow
  • Providing customer’s growing expectations of high speed, same-day delivery
  • Thinking beyond home delivery: using delivery as an effective retention tool
  • Understanding how the shared economy will affect last mile delivery?
Apr 1015:30
Conference pass

PANEL: Reinvigorating ecommerce payments

Ecommerce
  • Eliminating cash on delivery risks for a smoother process by offering viable payment options
  • Understanding and offering the payment solutions your millennial customers wish to use
  • Integrating Apple Pay, Samsung Pay and Android Pay into your omnichannel payments platform
  • Rolling out one-click payments to streamline check out processes; an Amazon Pay case study
  • Minimising registration forms to improve conversation rates
  • Streamlining your loyalty process and including it in the payments process
  • Accepting cryptocurrencies – a necessity?
Apr 1015:30
Conference pass

PANEL: Merchandising 3.0: taking advantage of analytics tools

Retail
  • Measuring the profit impact of promotions
  • Aligning product availability with marketing exposure; knowing the demand with real time analytics
  • Understanding customer profitability by segment
  • Matching customers with the right products using intelligent distribution
  • Protecting margin by knowing when another action is more profitable than a price reduction
  • Receiving alerts when there is a problem or major opportunity
Apr 1015:30
Conference pass

Commerce without barriers

Home Delivery
  • Offering the same level of convenience and value customers expect with intra-country delivery
  • Taking advantage of rapidly growing internet connectivity to reach an untapped consumer base
  • Making “try & buy” and other consumer wishes a reality across borders
  • Ensuring your forward and reverse supply-chain operations make cross-border commerce a profitable move
Apr 1015:40
Conference pass

Making money social: banking in the palm of your hands

Payments
  • Placing the purchasing power back in the hands of the consumer
  • Engaging with customers on a social platform and creating intimacy
  • Integrating payment platforms with social media
  • Overcoming the worries of data and privacy
  • Bridging the gap from banks to social media and beyond
Apr 1015:40
Conference pass

SME credit: where to next?

Fintech
  • Is there a fintech and bank discourse in the SME place?
  • Changing the traditional thinking behind SME lending with hybrid banking models
  • Reaching the undeserved in emerging and developed markets with SME credit
  • Leveraging solutions to serve new consumer groups
  • Capturing a new market segment with SME lending and credit
Apr 1015:40
Conference pass

Open APIs: reinventing the future of fintech

Banking Innovation
  • Accelerating innovation and generating app and software ecosystems
  • Automating services to allow others to integrate
  • Successfully navigating through a rapidly emerging digital ecosystem
  • Transforming products into platforms
  • Triggers everywhere: delivering cross app interoperability to ensure seamless experiences
Apr 1015:40
Conference pass

Making success of eIDs across the smart city

Seamless ID
  • Refinancing the digital ID to support smart city initiatives
  • Discovering the case studies e.g. Nigeria eID payment function
  • Utilising digital identity cards for additional services
  • Widening the scope of digital ID to overcome the challengeso Long registration and wait timeso High turnover of staffo Low customer satisfaction and revenueo High overheads
Apr 1015:40
Conference pass

Capitalising on cross-border consumers

Home Delivery
  • Tracking fast-growing cross border shopping habits
  • Aligning mobile optimisation with an increasingly global consumer base
  • Driving security and convenience through your choice of payment options
  • Considering seller protection as well as buyer protection when trading internationally
Apr 1015:50
Conference pass

Fintech to Techfin: the future P2P ecosystem

Payments
  • Launching a P2P platform within banks
  • Combining fintech strategy with innovative banking platforms
  • Discovering the new threat of Techfin within the industry
  • Empire building in the digital age
  • Becoming the new global online behemoth
  • Identifying the role of primary financial institutions in the hyper-competitive industryReserved for sponsor
Apr 1015:50
Conference pass

Reinventing lending at checkout for millennials

Fintech
  • Changing digital commerce with checkout and POS lending
  • Partnering with merchants and card companies alike to offer transaction-based lending
  • Alleviating consumer cashflow concerns with checkout lending
  • Moving from B2C to B2B through automated risk scoring
  • Incentivising bigger purchases through generous financial offers and payment plansReserved for sponsor
Apr 1015:50
Conference pass

API security in the digital age

Banking Innovation
  • Rethinking security with the influx of open and shared data
  • Security driven design: security technology across all interfaces
  • Validating API parameters even in an open ecosystem
  • Utilising AI and machine learning to detect specific threats on the API
  • Collaborating to overcome parameter, identity and man-in-the-middle API attacks
  • Reaping the rewards of the digital era with effective and efficient API securityReserved for sponsor
Apr 1015:50
Conference pass

Identity matters: beyond passwords for employees

Seamless ID
  • Developing cross device digital ID verification
  • Removing the expensive and time-consuming nature of passwords across the company
  • Overcoming the threat of fraud with multi-factor authentication process with biometrics
  • Capturing digital behaviour for secure and seamless authentication
  • From onboarding to retirement: utilising digital ID throughout an employee’s journey
  • Establishing “identity” across the entire business
  • Accessing background checks, employee qualifications and experience through digital record keeping e.g. blockchain
  • Collaborating across the smart city to integrate information seamlessly
  • Creating a mutual convenience with a decentralised employee management systemReserved for sponsor
Apr 1015:50
Conference pass

The future of merchandising: limited in-store merchandise?

Retail
  • Redefining what it means to have a physical store location
  • Offering sampling opportunities, in-store experiences and same day order pickup to create a more immersive experience
  • Forging a more emotional connection between consumer and brand
  • Using audio and visual cues to replicate the multisensory nature of physical merchandise in a show room type setting
  • Analysing the success of real world case studies
Apr 1015:50
Conference pass

Anticipating the evolution of automated warehousing

Home Delivery
  • Presenting a business case for complete DC automation
  • Developing an efficient strategic supply networking model for DC locations
  • Considering capacity planning as key
  • Investing in the right tech (ASRS, GTP tech, predictive analytics, shuttle systems etc.)
  • Decreasing reliance on manual labour, reducing picking errors and improving efficiencies
  • Calculating automation ROI: case study
Apr 1016:10
Conference pass

Cybersecurity: reinforcing customer confidence

Ecommerce
  • Strengthening cybersecurity to boost customer loyalty and trust
  • Continuously evolving your security network to face advancing threats
  • Eradicating data breaches and security vulnerabilities with comprehensive risk management focus
  • Verifying quickly, accurately and seamlessly with everyday activities
Apr 1016:10
Conference pass

Taking product discovery instore with advanced tech

Retail
  • Webrooming: driving online shoppers into the store
  • VR: transporting shoppers into various scenarios so as to better showcase the products and push for sale
  • AR: provides the best kind of show-and-tell experience that transcends any in-store sales pitch
  • Driving more interactions with retail apps that have an instore-mode
Apr 1016:30
Conference pass

3RD ANNUAL SEAMLESS PITCH-OFF SPONSORED BY OMA EMIRATES-SOLUTION GULF

Keynotes
Calling all fintechs from around the world…Fintechs from around the world will have three minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three-minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise the finance industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of expertsThe winner of the Pitch Off will receive a cheque of $5000 and all finalists have the potential to receive over $500,000 in investment courtesy of OMA Emirates.
Apr 1016:30
Conference pass

The anatomy of a perfect checkout page

Ecommerce
  • Actionable steps to win trust and more sales
  • Reinforcing the benefits to buy with you throughout the checkout process
  • Providing cart management options at checkout
  • Instilling a progress indicator
  • Ensuring the “simple” process are in place: optimised fields, autofill and vertical alignment
Apr 1016:30
Conference pass

Capitalising on the power of visual merchandising

Retail
  • Reimagining merchandising as customer expectations and data availability grow at an exponential rate
  • Creating aesthetically pleasing designs that encourage interaction and increase foot traffic
  • Optimising the store for social media interaction: ‘instagramable’ displays and spaces
  • Utilising strategic retail lighting to drive unplanned purchases
  • Designing with a minimalistic approach: prioritising function and using neutral tones
  • Planning, measuring and implementing merchandising initiativesEnquire now to sponsor
Apr 1016:30
Conference pass

Driving efficiency with the ‘future’ warehouse

Home Delivery
  • Empowering shipping speed, efficiency and pricing by leveraging technology and software from the outset
  • Using software as a key driver for logistics automation
  • National expansion: understanding the infrastructure, volume and network requirements for expansion
  • How urban fulfillment centers will help enable an efficient distribution model for retailersEnquire now to sponsor
Apr 1017:00
Conference pass

KEYNOTE INTERVIEW: Personalisation and recommendations: the engine of commerce

Keynotes
  • Driving data-driven ecommerce offering curated product discovery and 24/7 recommendations
  • Realising main target demographics and proactively engaging with them
  • Deepening brand connections and motivating product interest
  • Connecting with the local retail community to continuously grow product assortment
  • Moving into grocery ecommerce
Apr 1017:25
Conference pass

KEYNOTE INTERVIEW Feature interview: taking ecommerce one step further

Keynotes
  • Taking perspective on the current luxury ecommerce market
  • Uncovering the Middle East’s unique market positing and the opportunities v challenges that lie within
  • How appealing is the market to new entrants?
  • Understanding where traditional brick v mortar fits in
  • Case study: farfetch’s journey so far
Apr 1019:00
Conference pass

Seamless Awards 2019

Keynotes
The annual tech awards for the finance, retail and ecommerce industries.The Seamless Awards identify and reward those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence and who will be the future stars of the industry.The Seamless Awards is a prestigious evening event to be held in a 5* hotel in the heart of downtown Dubai and attended by banks, fintechs, retailers, retailers and governments from across the region.

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Apr 1109:00
Conference pass

KEYNOTE See you in the future: embracing innovative payment technology

Keynotes
  • Redefining the finance industry with AI, robotics and VR
  • Embracing IoT, personalisation and ‘gig’ payments
  • Reimagining how we see currency with the digital coin
  • Transforming economies with cryptocurrencies and blockchain
  • Accepting and initiating payments from unattended IoT devices
Apr 1109:00
Conference pass

KEYNOTE The end of omnichannel?

Keynotes
  • Omnichannel, will go away in the coming years as retailers move to become hyper-focused on what customers want, need, and find useful while shopping
  • Distinguishing between the reality of how omnichannel may be delivered today vs. the seamless, unified experience that everyone wants
  • What should be on retailers’ roadmaps for the near future?
  • Accepting and embracing the need to be ‘omnichannel’ and all that this entails to deliver on omnichannel promises behind the scenes
  • Denoting the blending of channels into one experience
  • Customer experience in omnichannel will become the new unit of measure for success in modern shopping
  • Unifying the experience, not just unifying the operation
Apr 1109:30
Conference pass

KEYNOTE Voice: the preferred interface for payments of the future

Keynotes
  • Transforming payments to “voice first” for a frictionless customer experience
  • Enabling commerce interfaces with the influx of IoT and the device explosion
  • Familiarising and increasing consumer trust within voice payments
  • Anticipating new payment providers e.g. GAFA, as P2P voice payments takes shape
  • Addressing security and privacy concerns
Apr 1110:00
Conference pass

KEYNOTE Commerce and AI: game-changers vs gimmicks

Keynotes
  • Leveraging AI to create the ultimate customer experience
  • Effectively utilising machine learning to actively engage, educate and personalise
  • AR, VR, chatbots… What tech is worth your time and money?
  • Marrying new tech with mass acceptance?
Apr 1110:00
Conference pass

KEYNOTE Wherever. Whenever. Whatever: Transforming POS

Keynotes
  • Revolutionising the way, we think about POS: no longer a destination
  • Providing platform-level technologies to enable innovation
  • Shaping the future of payments and helping people lead frictionless lives
  • Smart fashion: from biometric shirts to contactless payment jackets
  • Discovering the next wave of wearables with hearables and jewellery
  • Transforming cars, homes, appliances, cities, governments and retails with innovative POS technologyReserved for Platinum Sponsor
Apr 1110:20
Conference pass

KEYNOTE Driving the ‘distance retail’ landscape

Keynotes
  • Understanding the growing cross-border trade and evolution of online marketplaces, domestic and abroad
  • Will domestic transactions be outpaced by cross-border transactions within the next five years?
  • Utilising existing infrastructure and driving collaborative models
  • The key driver of cross border commerce? Price- sensitive millennials
  • Are marketplaces winning the cross-border commerce industry?
  • Making use of international, customisable, hassle-free payment platforms
  • Key considerations for your cross-border business:o Localisationo Translation of copyo Regional contento Copy that buyers can relate too Shorter supply chains Enquire now to sponsor
Apr 1111:20
Conference pass

PANEL: B2B: the next trillion-dollar opportunity?

Payments
  • Optimising B2B business with interactive platforms
  • Jumping onboard the revolution with faster payments, blockchain, APIs, open banking efforts and collaboration
  • Looking beyond faster payments to change and accelerate the entire B2B process
  • Addressing the major pain points within B2B payments
Apr 1111:20
Conference pass

PANEL: Embracing blockchain: don’t be left behind

Fintech
  • From theory to practice with blockchain banking projects
  • Identifying the initial avenues that blockchain would improve e.g. X-border
  • Developing infrastructures to support new assets and payment systems based on blockchain
  • Building relationships with regulators ready to implement blockchain
  • Overcoming the obstacles; privacy, integration, regulation, scalability
Apr 1111:20
Conference pass

PANEL: Securing the future of banking

Banking Innovation
  • Safeguarding vast amounts of data
  • Rethinking data protection laws globally to combat cyber-criminals
  • Overcoming the new threat of trojans and data extracting technology across a multitude of devices
  • Collaborating in the open ecosystem to ensure universal watertight systems
Apr 1111:20
Conference pass

PANEL The changing B2B buyer

Ecommerce
  • The stats: B2B ecommerce will reach over $6.6 trillion by 2020
  • Examining the huge potential surrounding B2B and what’s driving the excitement
  • Recognising the fundamental differences between B2C and B2B systems – one doesn’t fit all
  • Changing the mindset of traditional businesses and SMEs alike
  • Offering self-service access, better delivery/inventory insight and an all-round improved customer experience
  • Incentivising to convert legacy customers to online efficiency
  • Reassessing your B2B sales process to meet CX expectations
  • Adapting your payment options for B2B customers
Apr 1111:20
Conference pass

PANEL Embracing a digital culture

Retail
  • Transforming your employees into tech-savvy, brand advocates
  • Identifying and closing the digital skill gap
  • Building a flexible workforce that benefits employers and employees
  • Matching your employee capabilities to your customer’s expectations
  • Bridging the generation gap: building a multi-generation workforce
  • Creating truly digital workplace with agile training utilising AR and VR
  • Foresting talent: capitalising on the creative approach of millennials
Apr 1111:40
Conference pass

Lifting the burden of B2B payments with blockchain

Payments
  • Shifting the B2B norm from manual to automatic
  • Transforming huge ERP and legacy systems such as EDI to open the gates for innovation
  • Digitising business processes externally on a secure distributed ledger
  • Collaborating data in smart contracts
  • Optimising the entire supply chain with real time visibility and smarter decision making
  • Levelling the playing field for SMEs through blockchain technology
Apr 1111:40
Conference pass

No borders. No masters. Just blockchain.

Fintech
  • Decentralising the entire ecosystem with blockchain
  • Discovering the role of incumbents and the central bank with a decentralised ledger
  • Central Bank: buy, regulate or launch a new national coin?
  • Reinventing the economy with DLT and multiple shared parallel blockchains, each with a different core use
  • Discussing cross industry uses of blockchain technology
Apr 1111:40
Conference pass

Strengthening authentication through behavioural analytics

Banking Innovation
  • Combining adaptive authentication with behavioural analytics
  • Ensuring all user systems locate the “usual” behaviour of individuals
  • Utilising machine learning and AI for real time analysis based on consumer data
  • Scaling down false positive declines
  • Considering device profile, location awareness and user behaviour to remove malicious threats
  • Supplementing biometrics with behaviour analytics for multifactor authentication
Apr 1111:40
Conference pass

Mobile B2B ecommerce: providing a B2C-like service for millennial buyers

Ecommerce
o Preparing for millennial business buyers are young, tech-savvy and sophisticatedo Offering purchasing ease-of-use that millennials are accustomed to on consumer websiteso Providing access to mobile along the entire purchase patho Delivering B2B services expected by millennials includingo researching productso comparing prices and feature setso contacting merchantso completing transactions
Apr 1111:40
Conference pass

Shaping the shopping experience with your employee empowerment

Retail
  • Providing employees with the right set of up-to-date, automated and digital sales, service and operational tools
  • Enabling outstanding customer service with a motivated, informed, connected workforce
  • Delivering easy access to customer buying history and loyalty information
  • Preparing for temporary and seasonal workforces; Expo 2020 case study
  • Ensuring customer experience is not affected: online courses, digital training, seamless on-boarding
Apr 1112:00
Conference pass

Transforming B2B with B2C insights

Payments
  • Rethinking traditional business models for an innovative platform
  • Quantifying research focusing on the client needs
  • Embracing change and allowing consumerisation to make inroads
  • Digitising platforms as business becomes fluid
  • Advancing back end and legacy systems with 100% automation
Apr 1112:00
Conference pass

Unearthing the unparrelled explosion in cryptocurrencies

Fintech
  • Looking towards cryptocurrencies as a new legal tender
  • Anticipating the coins of the future
  • Pressuring the traditional players: should banks be investing?
  • Discovering the bitcoin growth: was this hype or true value?
  • Debating the plunge of cryptocurrencies, IMF call for regulation and global government worries
Apr 1112:00
Conference pass

Biometrics: the rise of multifactor authentication

Banking Innovation
  • Making the transition: “what you know” to “what you have” to “what you are”
  • Moving away from passwords with two factor authentications
  • Educating consumers and improving CX across biometric touch points
  • Overcoming the usability limitations of facial recognition and fingerprints
  • Embedding biometrics into CNP transactions
  • Shifting to advanced biometrics with automatic recognition
Apr 1112:00
Conference pass

PANEL: The grocery boom

Ecommerce
  • Cracking a notoriously tough market
  • As physical retailers set the pace, can ecommerce keep up?
  • Collaborating for growth
  • Assessing profitability outside of purely urban areas
  • Viewing the logistics conundrum as a stepping stone towards a multifunctional high-frequency platform
Apr 1112:00
Conference pass

Turning your employees into advocates

Retail
  • Building your brand to become the employee of choice
  • Introducing collaboration and empowerment to drive company culture
  • Boosting employee social media activity to organically increase brand exposure
  • Increasing employee engagement through better communications
  • Cultivating employee support with up to date content and product enhancements
  • Pinpointing natural leaders and communicating the vision
Apr 1112:20
Conference pass

Disrupting global B2B payments

Payments
  • Identifying key platforms which are set to revolutionise the B2B cross border industry
  • Collaboration of fintechs and FIs as the exponential growth continues
  • Reforming the clunky correspondent banking network
  • Unlocking the full ecosystem platform with multiple solutionsReserved for sponsor
Apr 1112:20
Conference pass

Accelerating payments with blockchain

Fintech
  • Realigning the global financial bubble and pressuring incumbents to either pioneer or perish
  • Eliminating the middlemen and intermediaries to remove complications, delay and cost
  • Conducting payments between B2B and B2C customers
  • Decentralising payments with a transparent, cheap, safe, seamless and fast process
  • Reducing fraud with effective blockchain technologyReserved for sponsor
Apr 1112:20
Conference pass

A new way of thinking: IT security in the cloud era

Banking Innovation
  • Implementing scalable and flexible security to enable tech development
  • Securing deployments with visible infrastructure
  • Orchestrating security defence with threat intelligence
  • Protecting, analysing, hunting and responding to threats automatically
  • Building a future proof banking platform which enables cloud innovation
  • Searching for reliable CSPs to integrate legacy systems to the cloudReserved for sponsor
Apr 1112:20
Conference pass

Managing your modern retail workforce from the back office

Retail
  • Integrating automated processes to augment employee’s capabilities
  • Ensuring high value people are doing high value tasks to increase cost efficiency
  • Increasing employee productivity and payroll savings
  • Using intelligent labor forecasting from traffic and store data to avoid under or over staffing
  • Balancing employee preferences with collaborative schedules
  • Capturing precise employee clock in and out with biometricsEnquire now to sponsor
Apr 1112:30
Conference pass

Innovative inventory management

Ecommerce
  • Maximising experience: optimising inventory and assortment by location to meet the demands of customers
  • Using digital technology to ensure stocking and planograms are accurate
  • Utilising predictive merchandising to overcome inventory challengesEnquire now to sponsor
Apr 1114:00
Conference pass

PANEL: Shaping the future payments experience with AI

Payments
  • Predicting behaviour and intuitively managing transaction timings
  • Offering timely and relevant offers to support consumer cashflow
  • Personalising services with psychographic algorithms
  • Improving retention, revenue and profitability
  • Amplifying CX with machine drive conversational capabilities
  • Leveraging transactions for customer centricity
  • Developing a interoperable AI network of the future
Apr 1114:00
Conference pass

PANEL Collaboration: the future of Insurtech

Fintech
  • Reviewing the “new industry” as the competition collaborate e.g. B3i
  • Developing a flourishing industry with incumbent-fintech partnership
  • Rethinking product development with new business strategies
  • The bancassurance and invisible insurance revival: implementing new regulatory initiatives
  • Continuously developing healthy competition and a stronger ecosystem
Apr 1114:00
Conference pass

PANEL: The huge differentiator: redefining the playing field with analytics

Banking Innovation
  • Taking the lead with advanced analytics rather than playing catch up
  • Advancing agility, competitiveness and interoperability
  • Making smart, targeted investments to stand out from the crowded marketplace
  • From customers to risk to financing to workforce management: integrating analytics across the entire infrastructure
  • Competing with the emerging digitally native competitors
  • Riding the tide with the newer nimble players.
Apr 1114:00
Conference pass

PANEL: Show me the money

Ecommerce
  • Attracting the right kind of investors for your business
  • Promoting your unique positioning as an advantage; no existing legacy systems etc.
  • Partnering with startups to extend a new generation of offerings
  • Tackling the top 3 most common hurdles
Apr 1114:00
Conference pass

PANEL: Data driven design: using creative design to elevate customer experience

Retail
  • Blending data and innovative tech to create the ideal customer experience
  • What does the ambient aisle look like?
  • Leveraging data-driven shelf optimisation
  • Capturing data with instore technology advancements: putting sensors in the forefront of your design
  • Big data and bigger retail data: identifying and utilising the data you already have
  • Measuring emotional responses and removing negative experiences
Apr 1114:20
Conference pass

The face of AI: voice interaction

Payments
  • Transforming virtual assistants into real time actionable processes
  • Monetising voice interaction with automatic purchasing power
  • Implementing solutions for the “do it for me” revolution
  • Implementing verbal demands for recurring payments
Apr 1114:20
Conference pass

Transforming the insurance industry with IoT & analytics

Fintech
  • Insurance: the data hungry business
  • Manipulating data analytics, machine learning and AI to unlock the potential of IoT connectivity
  • Data sources into insights into services
  • Reducing friction with chatbots and blockchain
  • Insuring the connected world e.g. homes, cars, wearables etc.
  • Exploring P2P insurance, the sharing economy and the opportunities for insurers, banks and start-ups
Apr 1114:20
Conference pass

Novelty to necessity: the future power of personalisation technology

Banking Innovation
  • Predicting choices of consumers with innovative analytics
  • Anticipating needs, personalising services and offering targeted services
  • Accelerating the accumulation of data across all touchpoints
  • Turning data into powerful customer insights What does the future hold in the emergence of the global privacy environment?
  • Automating and alleviating repetitive and mundane tasks
Apr 1114:20
Conference pass

PANEL: What do they want?

Ecommerce
  • Ensuring your business is different: give investors something to talk about
  • Guaranteeing you offer the potential for immediate vertical growth
  • Offering investors the option to exit regardless of success
  • People make a company. Is your team strong enough?
Apr 1114:20
Conference pass

Future proofing your brick and mortar store

Retail
  • Creating a physical expression of your online personality
  • Saving space and reducing cost with augmented and virtual reality sales tools
  • Developing store apps to accompany the full purchasing cycle
  • Creating your store for the future: smarter, sustainable and secure
Apr 1114:40
Conference pass

Harnessing machine learning in payments

Payments
  • Reviewing and monitoring financial decisions
  • Reducing recurring task burdens through innovative AI
  • Overcoming inefficiencies with quick and painless P2P payment bots
  • Authenticating real time payments with AI and machine learning
  • Analysing the digital footprint of the consumer for unusual behaviour
Apr 1114:40
Conference pass

Transforming transactions: the end of brokers?

Fintech
  • Diminishing the role for intermediaries with a digital insurance marketplace
  • Does Insurtech expand the power of brokers with new data tools?
  • Reducing friction vs keeping the personal touch of brokers
  • Harnessing innovation and technology to improve existing insurance services
  • Empowering brokers with back end technology innovation
Apr 1114:40
Conference pass

Data deluge: reinvigorating customer intelligence to be prescriptive and behavioural

Banking Innovation
  • Combining the four general categories of analytics to enhance entire infrastructure i.e. descriptive, diagnostic, predictive, prescriptive
  • Renovating customer relationships with deep insights
  • Analysing data sets to create patterns and predictions
  • Improving customer convergence with targeted offers in line with past action
Apr 1114:40
Conference pass

PANEL: Traversing the evolving conversational commerce ecosystem

Ecommerce
  • Building brand preference and affiliation with bots and intelligent assistants
  • Understanding EoT (Engagement of Things) and embracing the click to purchase within messaging apps
  • Seamlessly integrating conversational commerce into your customer service strategy
  • Creating a two-way conversation between brand and customers: AI, chatbots, live video, messaging apps
  • Analysing why consumers love voice assistants and how to capitalise on it
Apr 1114:40
Conference pass

Perfecting the path to purchase

Retail
  • Decoding the path to purchase by employing touch points that matter
  • Recognising that browsing begins online
  • Converting online behaviour into in-store purchasing with simplified and effective design
  • Creating a clear path for shoppers to increase foot traffic
Apr 1114:50
Conference pass

AI and cybersecurity: the real deal?

Payments
  • Accelerating the search and discovery of needles in a rapidly growing haystack with AI
  • Adding to existing technologies with incremental analytic horsepower
  • Collaboration to detect, identify and plug into potential threats
  • Utilising pattern recognition as an additional cyber tool
  • Detecting cyber-attacks and fraud throughout customer portfolio in real timeReserved for sponsor
Apr 1114:50
Conference pass

Empathy empowered: personalising insurance

Fintech
  • Engaging consumers with personal, tailored offers and programmes
  • Personalising insurance packages and personal incentives based on behavioural economics and data
  • Combining digital technology and human empathy for exceptional customer service
  • Deploying technology to empower frontlines whilst allowing system deviation
  • Increasing loyalty and customer lifetime with holistic profilingReserved for sponsor
Apr 1114:50
Conference pass

KYC and analytics: from data to dollars

Banking Innovation
  • Driving revenue and reducing risk through personalised offers and KYC compliance
  • Utilising data for KYC systems through prescriptive analytics, AI, machine learning, segmentation, personalisation and targeting
  • Predicting outcomes to increase profitability and relationship management
  • Planning cash and liquidity to enhance business management and customer management
  • Understanding each customer to achieve a win-win in collection processes
  • Enhancing application screening with analyticsReserved for sponsor
Apr 1115:00
Conference pass

PANEL: Ensuring innovative payment platforms are integrated and interoperable

Payments
  • Going beyond single platform integration with interoperable networks connecting the multitude of payment platforms
  • Revolutionising payment systems to communicate effectively regardless of the platform
  • Allowing consumers to use their favoured vehicles for payment regardless of recipient technology
  • Capturing the masses with multi-platform functionality
Apr 1115:00
Conference pass

PANEL: Becoming millennially-minded: transforming wealth management

Fintech
  • What does the future hold for the investment ecosystem?
  • Exploring GAFA and the “bigtechs” encroaching on the wealthtech space
  • Role of incumbents: innovate internally, acquire or collaborate?
  • Supporting HNWI’s with digital solutions
  • Is software creating a “winner takes all” ecosystem?
  • Partner, merge, acquire or acquihire: where next for wealthtech collaboration?
Apr 1115:00
Conference pass

PANEL: Creating a winning digital marketing strategy

Banking Innovation
  • Seamlessly combining digital and physical delivery channels
  • Looking towards optichannel marketing
  • Incorporating social networking platforms with mainstream banking
  • Contextualising campaigns with relevant, interactive content marketing
  • Understanding increasing complex consumer decision behaviour to optimise conversion rates
  • Deriving insight from multiple sources simultaneously using big data, predictive analytics and consumer insight
Apr 1115:00
Conference pass

Reaping the benefits of the chatbot revolution

Ecommerce
  • Creating an interpersonal exchange with individual users for shipping information, upsell, cross-sell, cart recovery
  • Shortening the distance between prospect and purchase
  • Automating excellent customer service messages with chatbots
  • Reducing friction for consumers with chatbots
  • Discovering the additional benefits of chatbots: a case studyEnquire now to sponsor
Apr 1115:00
Conference pass

Case study: Setting up for growth

Retail
  • Moving from retail powerhouse to omni-channel leader
  • Emphasising experience to provide a unique shopping environment
  • Creating a shop floor with a community spirit where people meet and actively want to spend time
  • Reinventing customer engagement by leveraging digital innovation
  • Case study: Level Shoes success
Apr 1115:10
Conference pass

PANEL: The next chapter of mobile optimisation

Ecommerce
  • Understanding the changing shopping behaviour of the mobile-first consumer
  • Smarter chatbots and mobile messengers to deliver a better quality, more personal mobile experiences
  • Integrating augmented reality into your mobile channel to drive sales
  • Apps v’s mobile sites: discovering what will increase customer retention
  • Understanding “mobile-first indexing” to successfully create a mobile marketing strategy
Apr 1115:10
Conference pass

PANEL: Reinventing the mall: making the mall the destination of choice

Retail
  • Crafting customer engagement spaces
  • Becoming the new ‘Main Street’: developing a sense of community
  • Creating a destination centre suited for weekend vacations and tourist traps
  • Boosting instore traffic by creating alternative enticing experiences
  • Understanding shoppers behavior to create memorable experiences
  • Balancing entertaining experience with product buying
  • Utilising unused space for pop-ups to drive new interest
  • Achieving the best tenant mix for your mall
Apr 1115:20
Conference pass

Development or disruption? Streamlining national payment processes

Payments
  • Substituting traditional payment methods with new, innovative technology
  • Launching national payment systems which are interoperable and well regulated
  • Transforming national systems for a cashless society
  • Developing payment networks for financial inclusion and economic growth
  • Collaborating with banks and fintechs to drive multi-platform interoperability
  • Transforming legacy systems with new, supplementary payment technology
Apr 1115:20
Conference pass

Robo advisors: scaling up to profit

Fintech
  • Discovering the influx of robo-advisors for HNWI’s with lower fees and costs
  • Efficiently managing customer acquisition costs with robo advice
  • Evolving technology to deal with different languages, tax, custodian banks, KYC, regulation
  • Robo advisors: collaboration to survive?
  • Building the infrastructure for innovation in wealthtech and robo advisories
Apr 1115:20
Conference pass

Generation Z: the future of banking

Banking Innovation
  • Building relationships with the unprofitable before they become profitable
  • Capitalising on the willingness to use tech as banking, P2P payments and social media
  • Utilising digital marketing to capture the new market segments and new consumers
  • Offering new, cheaper and digitally savvy products for the
  • Striking the right chord with financial education
Apr 1115:30
Conference pass

Mobile design and UX: keeping pace within the mobile app universe

Ecommerce
  • Why good UX design means better business: creating a seamless, customer-centric mobile experience
  • User journey simplification: the less effort, the better experience
  • Progressive disclosure: reducing cognitive load and improving comprehension of the interface
  • Removing visual clutter and improving comprehension to remove noise
  • Rolling out conversational design alongside emotional experiences
Apr 1115:30
Conference pass

Reshaping ‘mall-entertainment’ in an omni-channel age

Retail
  • Welcoming the world of entertainment to create unforgettable visitor experiences
  • Exploring data driven insights and growing the mall as a lifestyle destination
  • Developing lifestyle loyalty schemes that reward for more than just monetary transactions
  • Embedding technology seamlessly into customer experiences
  • Differentiating the consumer offering, with a focus on experience and convenience
  • Creating experiential reasons for customers to visit the mall and increase footfall
Apr 1115:40
Conference pass

Digital coin: building the interoperable chain of chains

Payments
  • Functioning cohesively to unlock the full potential of cryptocurrencies
  • Addressing blockchain interoperability before the trend of blockchain verticalisation
  • Standardising smart contracts, APIs and 3rd party tools across blockchain ledgers
  • Seamlessly sending and receiving digital coin across multiple platforms
  • Becoming fully interoperable with cross-chain atomic swaps and message relays
Apr 1115:40
Conference pass

Revamping decision making with augmented technology

Fintech
  • Reconstructing digital wealth management with AI
  • Transforming customisation with machine learning and AI
  • Utilising algorithms to analyse financial data
  • Devising a hierarchy of personalised financial recommendations
  • Constructing a holistic view through empirical data formed from the professional relationship
Apr 1115:40
Conference pass

Driving the next-gen customer experience with chatbots

Banking Innovation
  • Reaching customers more efficiently and effectively than ever before
  • Creating bots that learn the behaviour and preferences of each individual user
  • Enabling conversational experiences between the customer and brand
  • Reaching out to the new generation of digitally savvy consumers
  • Using real-time natural language processing (NLP) to enhance the experience
Apr 1115:50
Conference pass

Interoperability: supporting digital economies

Payments
  • Developing payment technology to support digital transformation
  • Becoming paperless with digital payment technology
  • Transforming the customer and merchant experience with international interoperability
  • Overcoming cultural and regional regulations with integrated and interoperable payment systems
  • Creating a level playing fieldReserved for sponsor
Apr 1115:50
Conference pass

Revolutionising investments and asset management with blockchain

Fintech
  • Reconciling information on legacy systems and enabling new markets and products
  • Reducing trading times whilst increasing volume on stock exchange with blockchain technology
  • Transfiguring client onboarding with seamless data collection and verification
  • Managing portfolios in real time with open architecture and smart contracts
  • Easing compliance burdens with AML and KYCReserved for sponsor
Apr 1115:50
Conference pass

Adopting insight-driven marketing

Banking Innovation
  • Leveraging advanced analytics for insight-driven marketing
  • Cross selling, deepening relationships, improving wallet sharing, increasing products and driving revenue
  • Leveraging transactional, behaviour and demographic data
  • Increasing focus on ROI with targeted marketing and cutting of costs
  • Customising and personalising with a holistic view of the customer journey
  • Getting personal: customising to enhance the overall experience and increase ROIReserved for sponsor
Apr 1115:50
Conference pass

Dictating your successful mobile search and conversion strategy

Ecommerce
  • Expanding your consumer base with far-reaching mobile focused strategies
  • Optimising ASO, SEO and App indexing to improve CRO
  • Increasing your organic search with link-worthy, user-driven content
  • Harnessing the power of social search
  • Improving your internal site searches to increase conversion
  • Voice search: don’t risk getting left behindEnquire now to sponsor
Apr 1115:50
Conference pass

Discovering digital age malls

Retail
  • Assessing successful digital roll outs: facial recognition, location-based mobile ads and beacons
  • Adopting real time tracking to monitor shoppers and choose the appropriate tenant mix
  • Transforming the mall experience by leveraging technology and multichannel strategies
  • Exploring next gen technology: parking apps, interactive mall maps, robots, sleep podsEnquire now to sponsor
Apr 1116:00
Conference pass

3RD ANNUAL SEAMLESS PITCH-OFF

Keynotes
Calling all ecommerce start-ups from around the region…6 start-ups from around the region will have five minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise their industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of experts
last published: 25/Nov/18 11:15 GMT