2026 Agenda
Sydney, 23 - 24 September 2026
Schedule
Create your personal agenda –check the favourite icon
Sep 239:30
Conference pass
Justifying the spend on in room entertainment
Small Hotelier Summit
Shynal Kumar, IT Manager, Outrigger Fiji Beach Resort
Sep 239:30
Conference pass
Nostalgic design: Retro glow ups commanding higher revenue
Design Talks
Caspar Tresidder, Owner Operator, The Hillcrest Motel - Merimbula
Kirsten Stanisich, Director, Richards Stanisich
Jack Davis, Director, Blackwood Development
Sep 239:30
Conference pass
Do you really have an AI platform? Why an AI chatbot is no longer enough
Keynotes
Scott Boyes, CEO, Trilogy Hotels
Andy Dharmani, CTO & Co_Founder, Myma.ai
Sep 239:30
Conference pass
What journalists actually want: How to get your hotel covered by the people your guests trust
Hotel Marketing Summit
Alex Carlton, Journalist, Gourmet Traveller
Rachel Jones, Co-Founder & Director, Helm
Sep 239:30
Conference pass
Opening Session - "Ask Me Anything" with Adrian Williams
Future Leaders
Adrian Williams, Chief Operating Officer, Accor
Samuel Vivas Imparato, Lecturer, Torrens University
Sep 239:55
Conference pass
Proactive strategies for late cancellations
Small Hotelier Summit
Sep 239:55
Conference pass
The data security questions you should be asking your tech vendors
Keynotes
Patrick Andres, Regional Vice-President Hotels Asia-Pacific - Oracle Hospitality, Oracle
Andrew Turner, Group GM Technology & Digital, EVT
Melissa Kalan, Commercial Director, DOMA Hotels
Sep 239:55
Conference pass
Same hotel, new traveller: How to shift your marketing for changing guest demand
Hotel Marketing Summit
Lachlan Harris, Group Director of Commercial, La Vie Hotels & Resorts
Oliver Corrin, Founder, How To Brand It
Alex Carlton, Journalist, Gourmet Traveller
Sep 2310:00
Conference pass
The people who changed my career: Leaders share how guidance set their pathway
Future Leaders
Kelley Wacher, Executive Coach & Facilitator, Corporate Magic
Vivian Zhang, Director of Human Resources, Capella Sydney
Belinda Montgomery, Program Manager, Travel Industry Mentor Experience (TIME)
Sep 2310:10
Conference pass
How do you roll out seamless digital guest & team experience - at scale, globally?
Small Hotelier Summit
Markus Feller, CEO, likeMagic AG
Sep 2310:15
Conference pass
Small footprint, big statement: Designing hotel wellness spaces
Design Talks
Gianluca Ferrari, Marketing Specialist, Technogym Australia Pty Ltd
Sep 2310:40
Conference pass
My Journey - Designer Edit: Tracey Wiles
Design Talks
Tracey Wiles, Principal and Regional Interior Design Leader, Woods Bagot
Sep 2310:40
Conference pass
Renovations: Smart property upgrades that drive revenue
Small Hotelier Summit
Brett Salter, Head of Accommodation, ALH HOTELS
Gemma McCourt, COO, Mandala Hotels and Resorts
Charlie Pridham, Director | Client Relations, Dezign
Sep 2310:40
Conference pass
From front desk to revenue: How properties are using AI right now
Keynotes
Frank Pitsikalis, SVP & Chief Marketing Officer, Agilysys
Sep 2310:40
Conference pass
Expedia: Traveller & market trends
Hotel Marketing Summit
Darren Karshagen, Senior Director, Expedia Group
Sep 2310:50
Conference pass
What they don't teach you about leadership
Future Leaders
Erin Pickering, Managing Director, Holystone
Jessica Sykes, Head of Hotels, The Star Gold Coast
Sep 2311:05
Conference pass
No more fragmented systems: How AI is finally unifying operations
Keynotes
Moana Heal, Principal Solution Engineer, Hospitality JAPAC, Oracle Corporation Australia
Sep 2311:05
Conference pass
AI in digital marketing: Real world examples to drive 20% lift this quarter
Hotel Marketing Summit
Cooper Jitts, Founder, Talk Agency
Kate Asimus, Lead Digital Asimus, Talk Agency
Sep 2311:10
Conference pass
Behavioural gaps in your design and how to easily fix them
Design Talks
Sep 2311:15
Conference pass
How to be known: Building a personal brand that opens doors
Future Leaders
Yoomi Lee, Director of Sales, W Sydney
Teigan Nash, The Great Outdoors - TV Presenter, Seven Network
Oliver Corrin, Founder, How To Brand It
Sep 2311:30
Conference pass
Maximizing revenue in small accommodation
Small Hotelier Summit
Tamie Matthews, CEO + Founder, RevenYou
Sep 2311:30
Conference pass
Before you buy new tech: What more can your tech stack do for you?
Keynotes
Andrew Hewitt, Group Manager, Rambla Group
Matty Roberts, CEO, The Holidayist Group
Patrick van der Wardt, Principal Advisor, The Hotel IT Guy
Sep 2311:35
Conference pass
Advertising trends unpacked: What's noise and how to get ahead
Hotel Marketing Summit
Jana Doebbert, Director, Amadeus Advertising APAC, Amadeus
Aldijana Imamovic, Marketing Manager, Amora Hotel Jamison Sydney
Rory Clayton, Industry Lead, TikTok
Dan Ciocoiu-Muntiu, Head of Travel Media, Amadeus Hospitality Americas, Inc.
Elizabeth Freeman, Senior Industry Manager, Travel & Export, Google
Sep 2312:00
Conference pass
The hotel design decisions that lift ADR and perceived value
Design Talks
Ozge Fettahlioglu, Managing Director, Cocoplum Wellness Design
Damian Corney, CEO, Grafico Group
Sep 2312:00
Conference pass
WomenTHAT x Rise and Shine Webinar: "Backing yourself: Practical lessons in growth, resilience and creating opportunity”
Future Leaders
Catriona Dixon, Top Bird, Toothless Parrot Communications
Sep 2312:10
Conference pass
Leadership, culture and commercial sustainability from an operator’s perspective
Small Hotelier Summit
Samuel Vivas Imparato, Lecturer, Torrens University
Sep 2312:15
Conference pass
Unlocking revenue beyond rooms
Keynotes
Adam Britton, Product Director, Mews
Sep 2312:20
Conference pass
The future of the experience economy
Hotel Marketing Summit
Yvette Thompson, GM - Sales & Marketing ANZ, Intrepid Travel
Teigan Nash, The Great Outdoors - TV Presenter, Seven Network
Sep 2312:40
Conference pass
Know your numbers: The independent operator's guide to better decisions
Small Hotelier Summit
Sep 2312:40
Conference pass
What's happening with agentic AI and hotels?
Keynotes
Sam Rich, Representative, Visaible
Sep 2312:40
Conference pass
What your asset manager wished you knew
Future Leaders
Sep 2312:55
Conference pass
Designing accommodation for a demographic that keeps shifting
Design Talks
Julie Ockerby, Director, Client Relationships & Strategy, WMK Architecture
Sep 2313:05
Conference pass
How to find and & be a mentor
Small Hotelier Summit
Sonny Vrebac, Company Director, Bubbletent Australia
Gemma McCourt, COO, Mandala Hotels and Resorts
Sep 2313:05
Conference pass
Changing guest expectations in the age of AI
Keynotes
Frank Pitsikalis, SVP & Chief Marketing Officer, Agilysys
Shynal Kumar, IT Manager, Outrigger Fiji Beach Resort
Sep 2313:05
Conference pass
The psychology behind high-converting hotel campaigns
Hotel Marketing Summit
Danelle Ayers, Founder & Director, Studio Moda
Nick Sanders, Senior Manager, Field Marketing, Marriott International
Oliver Corrin, Founder, How To Brand It
Sep 2313:10
Conference pass
Building resilience: Managing pressure & ambition
Future Leaders
Mia Bronotte, Alumni Engagement Manager, Torrens University
Renae Trimble, COO, Hamilton Island
Grant Alchin, Chief Operating Officer, Trilogy Hotels
Sep 2313:30
Conference pass
Multi-Sensory Wellness: How to breathe new life into your property
Design Talks
Jane Langof, Feng Shui Master, Feng Shui Concepts
Kirsty Ludbrook, Creative Director, Branding, Ludbrook Agency
Juliet Ashworth, Creative Director, CHADA
Sep 2313:50
Conference pass
Should I franchise or look at an HMA?
Small Hotelier Summit
Elise Dao, Associate Asset Manager, Salter Brothers
Brett Salter, Head of Accommodation, ALH HOTELS
Sep 2313:50
Conference pass
Converting at the final step of the booking
Keynotes
James Cowlishaw, Channel Partnership Sales Manager, PayPal
Ian Cheah, Director, Sales, PayPal
Sep 2313:50
Conference pass
The new marketing mix: SEO vs GEO and LLM-driven discovery
Hotel Marketing Summit
Jackie Douglas, President, HSMAI - Asia Pacific
Paul Hewett, CEO, In Marketing We Trust
Michael Bongiovanni, Enterprise Sales Director, Cendyn
Katie Cage, Director, Loyalty & Marketing, Choice Hotels
Sep 2314:15
Conference pass
The end of hotel sameness: Design that wins more guests & more revenue
Design Talks
Jennifer Ngu, Creative Director, Medusa Hotel Sydney
Sep 2314:15
Conference pass
The digital guest journey: 2027 outlook
Keynotes
Joshua Hunt, Co-Founder l CMO, Drifter
Caspar Tresidder, Owner Operator, The Hillcrest Motel - Merimbula
Andrew Hewitt, Group Manager, Rambla Group
Elena Martiniuc, Director of Business Development, Mandala Hotels and Resorts
Sep 2314:15
Conference pass
Building cohesion: How do I get the most out of my team?
Future Leaders
Jessica Sykes, Head of Hotels, The Star Gold Coast
Jessica James, General Manager, QT Hotels & Resorts
Stephen Cossetto, General Manager, Mercure Sydney Blacktown
Sep 2314:35
Conference pass
The commercial power of memory equity
Hotel Marketing Summit
Oliver Corrin, Founder, How To Brand It
Sep 2314:40
Conference pass
Could this hotel be anywhere? Finding your property's personality
Design Talks
Rebecca King, Creative Director and Interior Designer, Antica Projects
Juliet Ashworth, Creative Director, CHADA
Hayden Djakic, Senior Associate, Buchan
Sep 2314:40
Conference pass
Marketing strategies: Where should your money go?
Small Hotelier Summit
Peter Chapman, Chief Marketing Officer, Reflections Holidays
Matty Roberts, CEO, The Holidayist Group
Paul Hewett, CEO, In Marketing We Trust
Sep 2314:40
Conference pass
Securing profitability through tech without losing the human touch
Keynotes
Joe Kiernan, Senior Director, APAC, Mews
Ravinder Kalvakuntla, Founder & Principal Consultant, Prompt Hospitality Tech
Sam Rich, Representative, Visaible
Sep 2315:00
Conference pass
Ratgain Presenation
Hotel Marketing Summit
Garima Dubey, Senior Director-Regional Marketing, RateGain
Sep 2315:05
Conference pass
The cross-functional skills that accelerate your career
Future Leaders
Simon Pawson, Associate Dean, Blue Mountains International Hotel Management School
Tom Reed, Business Development Manager, Pan Pacific Hotels Group
Sep 2315:25
Conference pass
Designing F&B that the whole city wants to visit
Design Talks
Ben Creek, Vice President, Food & Beverage, Asia & Pacific, Accor
Jimmy Bradey, Owner Operator, Liquid and Larder
Sep 2315:25
Conference pass
Revenue leakage & overlooked opportunities: Finding money on the table
Small Hotelier Summit
Amanda Campbell Browne, Director of Revenue, Sofitel Sydney Darling Harbour
Sep 2315:25
Conference pass
What AI does in our marketing team - and what it will never touch
Hotel Marketing Summit
Tynan Reeves, Digital Marketing Manager, Salter Brothers Hospitality
Sep 2315:50
Conference pass
Ask me anything: Managements rights
Small Hotelier Summit
Sep 2315:50
Conference pass
Current vs future demand: Balancing performance marketing with long-term brand building
Hotel Marketing Summit
Danelle Ayers, Founder & Director, Studio Moda
Oliver Corrin, Founder, How To Brand It
Yvette Thompson, GM - Sales & Marketing ANZ, Intrepid Travel
Peter Chapman, Chief Marketing Officer, Reflections Holidays
Sep 2316:00
Conference pass
Happy Hour Session: Tech that gets your guests to spend more
Keynotes
To be Announced, TBA
Sep 2316:00
Conference pass
YHL Happy Hour Session: Real talk: Unfiltered hot takes on the future of hospitality
Future Leaders
Host: Jessica James, General Manager, QT Hotels & Resorts
Stephen Hollow, GM, QT Sydney
Sep 2316:15
Conference pass
Every decision, one vision: How great hotels stay coherent from concept to check-in
Design Talks
Carol Leung, Senior Associate, Buchan
Sep 2316:35
Conference pass
Happy Hour Session: PT 1: Commercial Growth Ecosystem: Aligning Marketing, Revenue and Operations To Sell the Stay
Hotel Marketing Summit
Katie Cage, Director, Loyalty & Marketing, Choice Hotels
Kristie Mancell, Senior Portfolio Marketing Manager, Salter Brothers Hospitality
Create your personal agenda –check the favourite icon
Sep 247:30
Conference pass
Women In Hospitality Breakfast: Showing up & lifting others
Women in Hospitality Breakfast
7:30am Breakfast | 8:00am Panel | 8:45am Q&A
Sarah Derry, Group Chief People Officer Group, The Star Entertainment Group
Mundanara Bayles, Managing Director and Co-Founder, BlackCard
Emma Nedov, Olympian, Olympian
Mary Haddock-Staniland, Chief Organisation Enablement Officer (COEO), Burnett Foundation Aotearoa
Felicia Mariani, Non Executive Director, Melbourne Food & Wine
Sep 249:30
Conference pass
Daily Wellness: Morning Meditation with Michael Klim
Design Talks
Michael Klim, Olympian, Olympian
Sep 249:30
Conference pass
Ready or not: Mandatory disclosure is here
Sustainable Hotel
Flore-Anne Carlet, Project Manager Sustainability, Accor
Diana Rico-Roa, Director, ESG PLUS
Sep 249:30
Conference pass
The emotional load of hospitality: How to train your team to handle it
People & Culture Summit
Samuel Vivas Imparato, Lecturer, Torrens University
Kritty Ghosh, University Lecturer, Torrens University Australia
Sep 249:30
Conference pass
The STR 2027 performance and pipeline outlook
Revenue & Distribution Summit
Matthew Burke, Regional Director APAC ex China, STR
Sep 249:30
Conference pass
Where is the future of Australia's hospitality really going?
Hotel Leaders
Jerry Schwartz, Director, Schwartz Family Co
Sep 249:55
Conference pass
Are brands worth the money?
Hotel Leaders
Caspar P. Schmidt, Managing Director, QCC Collection Group
John Zeckendorf, Principal, Mandala Hospitality Group
Renae Trimble, COO, Hamilton Island
Sep 249:55
Conference pass
Expedia: From data to decisions: Shaping the traveler insights hotels actually need
Revenue & Distribution Summit
Haley Purdon, Director, Market Management, New Zealand & Pacific Island, Expedia Group
Sep 2410:00
Conference pass
Hotel Sustainability Outlook 2027
Sustainable Hotel
Diana Rico-Roa, Director, ESG PLUS
Georgia Warren-Myers, Head of Sustainability Strategic Value Advisory - Global, JLL
Emma Soutter, EGM Hospitality, Crown Resorts
Sep 2410:00
Conference pass
Human centric design: Understanding human intuition to improve your guest experience
Design Talks
Brian Steel, ex Global Head of Training and Development, Seagrass Boutique Hospitality Group
Julie Ockerby, Director, Client Relationships & Strategy, WMK Architecture
Sep 2410:05
Conference pass
Room With A View Podcast: w/ Special Guest
People & Culture Summit
Scott Boyes, CEO, Trilogy Hotels
Grant Alchin, Chief Operating Officer, Trilogy Hotels
Sep 2410:40
Conference pass
Maximizing your revenue beyond your rooms: What's working
Revenue & Distribution Summit
Frank Pitsikalis, SVP & Chief Marketing Officer, Agilysys
Kate O'Brien, Director - Commercial Strategy, Gain Traffic
Sep 2410:40
Conference pass
My Journey - Olympian Edit: Michael Klim
Hotel Leaders
Michael Klim, Olympian, Olympian
Sep 2410:40
Conference pass
Tips and tricks from HR legends
People & Culture Summit
Nicole Downs, Group Director of People & Performance Hong Kong, AU & Indonesia, Ovolo Group Limited
Rowena Carter, Regional Director of People & Culture, Four Seasons Hotels and Resorts
Mardi Sparrow, Chief People Officer, Trilogy Hotels
Sep 2410:45
Conference pass
The art of the mix: How to make new and old work together
Design Talks
Alan Mc Mahon, Director, MAC Design Studio
Sep 2410:50
Conference pass
Leading modern hospitality teams without compromising standards
People & Culture Summit
James Clark, Area General Manager - NSW & ACT, Ovolo Woolloomooloo
David Sude, GM QT Hotels and Resorts, QT Hotels & Resorts
Sep 2411:00
Conference pass
What to do with your old FF&E (that isn't landfill)
Sustainable Hotel
Ren Fernando, Co-Founder, ReLove
Ben Stammer, Co-Founder, ReLove
Sep 2411:05
Conference pass
The realities of adding rooms in Australia: Navigating costs, councils & construction reality
Hotel Leaders
Sep 2411:10
Conference pass
Character over scale: Transforming Surf Hotel & The Roy
Design Talks
Katya Wachtel, Editorial Director, Broadsheet
Jack Davis, Director, Blackwood Development
Sophie Di Pasquale, Co-Founder, Pasquale Cook
George Robinson, Director, Blackwood Development
Sally Cook, Co-Founder, Pasquale Cook
Sep 2411:30
Conference pass
AI in revenue management: What's useful and what’s just hype
Revenue & Distribution Summit
Scott Griffin, Commercial Analyst, Hyatt Regency Sydney
Murphy Mathew, Manager, Solution Engineering & Consulting - APAC, IDeaS Revenue Solutions
Rhys Dunn, Director Of Revenue, Swissotel Sydney
Amanda Campbell Browne, Director of Revenue, Sofitel Sydney Darling Harbour
Sep 2411:45
Conference pass
How you talk about sustainability is costing you guests or winning them
Sustainable Hotel
Winnie Stubbs, Travel & Hotels Editor, Time Out
Sep 2411:55
Conference pass
What are truly sustainable solutions for Australian accommodation?
Hotel Leaders
Liam Wallis, Founder & Managing Director, Head of Projects, HIP V. HYPE
Iwan Sunito, Chief Executive Officer, One Global Resorts
Sep 2412:00
Conference pass
How to make sure your restaurant is not empty
Design Talks
Dale Lawrence, Director, The Hotel Help Collective
Julia Farleigh, Designer, Woods Bagot
Justin Newton, Director, House Made Hospitality
Sep 2412:15
Conference pass
Connecting guest experience and commercial performance
Revenue & Distribution Summit
Peter Thomas, Chief Marketing & Product Officer, Smartpay
Sep 2412:30
Conference pass
Changing the perception of our industry
People & Culture Summit
Nicole Downs, Group Director of People & Performance Hong Kong, AU & Indonesia, Ovolo Group Limited
Scott Boyes, CEO, Trilogy Hotels
Simon Pawson, Associate Dean, Blue Mountains International Hotel Management School
James Goodwin, CEO, Accommodation Australia
Sep 2412:35
Conference pass
Practical AI: Tools and tactics to operate smarter
Hotel Leaders
Andrew Hewitt, Group Manager, Rambla Group
Gemma McCourt, COO, Mandala Hotels and Resorts
Sep 2412:40
Conference pass
Food waste costs more than you think. Here's what to do about it.
Sustainable Hotel
Nick Jackson, Consultant, Edge Impact
Sep 2412:40
Conference pass
The agentic future of hotel commerce
Revenue & Distribution Summit
Sankar Narayan, CEO & MD, SiteMinder
Sep 2413:00
Conference pass
Australia's biggest opportunity: Farm Hospitality
Hotel Leaders
Caspar P. Schmidt, Managing Director, QCC Collection Group
Sep 2413:05
Conference pass
New demand patterns and guest behaviour
Revenue & Distribution Summit
Amanda Campbell Browne, Director of Revenue, Sofitel Sydney Darling Harbour
Nicholas Hurley, Managing Director, Veritasus Consulting
Rhys Dunn, Director Of Revenue, Swissotel Sydney
Sep 2413:05
Conference pass
Skills for in house teams to operate more sustainably
Sustainable Hotel
Diana Rico-Roa, Director, ESG PLUS
Niko Stacher, Senior Manager, Sustainability APACx, Hilton
Sep 2413:05
Conference pass
The end of the traditional hotel stay? How to design for co-living and residences
Design Talks
Julie Ockerby, Director, Client Relationships & Strategy, WMK Architecture
Rebecca King, Creative Director and Interior Designer, Antica Projects
Sep 2413:20
Conference pass
How you can help your community & your brand
People & Culture Summit
Ren Fernando, Co-Founder, ReLove
Ben Stammer, Co-Founder, ReLove
Sep 2413:25
Conference pass
How smart hotel leaders are driving commercial growth
Hotel Leaders
Jackie Douglas, President, HSMAI - Asia Pacific
Shaizeen Contractor, Chief Commercial Officer, Trilogy Hotels
Amanda Cottome, Director of Operations - Pacific, La Vie Hotels & Resorts
Jason Zvatora, VP Commerical Strategy - APAC, Outrigger Resorts & Hotels
Sep 2413:50
Conference pass
Commercial Growth Mindset: Uniting revenue, operations and marketing to sell the stay
Revenue & Distribution Summit
Rudy Kalele, Director of Revenue and Distribution, Iconic Hotels by Geocon
Nicholas Hurley, Managing Director, Veritasus Consulting
Scott Griffin, Commercial Analyst, Hyatt Regency Sydney
Sep 2413:50
Conference pass
Hire for attitude, train for skill - then what? How to make training partnerships actually work
People & Culture Summit
Dary Milani, Co-Founder, Hunter Education Group
Sep 2414:00
Conference pass
NoVacancy 2026: The Pitch Series
Design Talks
To be Announced, TBA
Sep 2414:10
Conference pass
Geopolitics & the accommodation outlook
Hotel Leaders
James Goodwin, CEO, Accommodation Australia
Karen Jones, CEO, Destination NSW
Sep 2414:40
Conference pass
Practical strategies to attract, train and retain new talent
Revenue & Distribution Summit
Sep 2415:10
Conference pass
As the job gets bigger, what do you let go of?
Hotel Leaders
Janette Illingsworth, CEO, Worth Coaching
Stephen Cossetto, General Manager, Mercure Sydney Blacktown
Natalie Godward, CEO NSW Tourism Association, Quality Tourism Framework
Lynda Ugarte-Carral, Non Executive Director (Independent), Service and Creative Skills Australia (SaCSA)
last published: 31/Jul/26 07:25 GMT
Where & When
ICC Sydney Exhibition Centre
Darling Harbour, Sydney
Wednesday 23 September 2026
Thursday 24 September 2026
Open 9:00am – 5pm daily
Contacts
Sponsorship Enquiries
Matthew.Gatfield@terrapinn.com
Speaking Enquiries
Katarina.Mesarovich@terrapinn.com
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