DESIGN & WELLNESS

This 20-minute talk overviews best practice examples on how to deliver a seamless wellness experience for your users. 

Seizing the wellness trend for greater attraction and business growth is becoming a key differentiating factor and revenue generator.

Here we will explore how to offer a tailored and seamless experience that is supported by Mywellness CRM – a suite of software applications to create a bespoke user journey - and Technogym App – a complete wellbeing app offering users tracking, programming workout content, ability to communicate with your fitness team and much more.

The talk is led by Tim Clayton Head of Digital at Technogym, the Official Wellness Partner for NoVacancy London.

Wellness is no longer optional. More than ever, guests expect spaces that support mind, body and soul health. This discussion uncovers design strategies that integrate wellness seamlessly into the guest experience.

• Discover how wellness design meets modern guest expectations
• Learn practical ways to integrate mind-body balance in spaces
• Debate wellness as a trend vs. a lasting hospitality shift

Hotels must constantly evolve, but when do you preserve heritage versus reinvent? This session discusses balancing guest loyalty with fresh appeal.

• Find out when to preserve heritage and when to renovate boldly
• Debate how to keep existing guests while attracting new ones
• Learn common renovation pitfalls to avoid

Design shapes more than looks: it creates emotional memories. This session explores how thoughtful sensory and spatial choices transform guest stays.

• Find out how design influences guest emotions and memories
• Learn the impact of sensory elements like lighting and texture
• Debate how design storytelling shapes brand identity