Karim Kassam | Owner- Horwood House Hotel
Ziz Hospitality

Karim Kassam, Owner- Horwood House Hotel, Ziz Hospitality

With over 25 years of hotel operations, development and hospitality experience with international companies and global brands spanning London Portugal and Dubai, Karim took the decision to become an Independent Hotel owner.  Settling on Horwood House in 2019 , previously part of a group and sadly neglected, Karim and his team have succeeded in transforming Horwood into a renowned, multi award winning destination hotel in the ever-growing city of Milton Keynes, that features prominently in the local community, which has seen Karim imparting knowledge, time and money to local businesses, charities, schools and projects across Buckinghamshire.  The £6.5m redevelopment and repositioning of Horwood House, during and through the depressed COVID era, has cemented his status as someone who can navigate multiple local, national and global challenges and still deliver formidable outcomes.  He aspires to develop into new hotel and management projects with the same senior team that has seen the transformation through so successfully at Horwood House.

Appearances:



Day 1 @ 14:00

Pivot or preserve? The renovation and repositioning dilemma in hospitality

Hotels must constantly evolve, but when do you preserve heritage versus reinvent? This session discusses balancing guest loyalty with fresh appeal.

  • Find out when to preserve heritage and when to renovate boldly
  • Debate how to keep existing guests while attracting new ones
  • Learn common renovation pitfalls to avoid

Day 2 @ 12:00

Start-up pitch competition

A selection of innovative hospitality and travel tech start-ups will pitch to a panel of industry experts, followed by a Q&A, with the winning start-up announced on our keynote stage.  

Start-ups that are in the competition: 

  • Biteluxe
  • Otelai
  • Nodal
  • Altek.ai
  • HotelBuddy
  • H20 Connected
  • SoakinWellness
  • Hotel Fam Club
last published: 18/Feb/26 11:45 GMT

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