Hospitality has always been a people-first industry, but the way we train, develop and support those people is being transformed right now.

A new generation of learning technology is changing what’s possible on the hospitality floor. Training is no longer confined to classrooms, manuals or one-off sessions; it’s becoming embedded into everyday work, supporting teams in real time, in the flow of a shift.

In this session, we’ll explore how hospitality businesses are already using these tools to upskill teams faster, boost engagement, better support managers and create learning experiences that people actually want to take part in. The result? More confident teams, stronger performance and better guest experiences, without adding pressure to already demanding roles.

Hospitality Action’s recent research shows that for an alarming number of hospitality workers, ‘burnout is just part of the job’. When resources are tight and staff are forced to do more with less every shift, poor mental health, frayed relationships and no-shows can lead to unhappy customers and lost business.

When the team is stressed, it falls on managers to steady the ship and deal with problems as they arise. That’s why it’s so important they’re trained to react with confidence and have the frameworks to solve problems as they happen.

Join Hospitality Action & training partner Elevo to discover how a simple framework of support for managers can make the difference between surviving and thriving in your business. You’ll leave the session with actionable insights and a greater understanding of the pressures your workforce are likely to be feeling right now.

Diversity is just the start - true inclusion transforms teams and guest experiences. This panel explores how hospitality can build cultures where everyone feels valued and empowered.

• Discover the business and cultural benefits of true inclusion
• Debate how to create welcoming, equitable environments
• Learn ways to overcome barriers and foster diverse leadership