LEADERSHIP FORUM

Traditional hospitality models are too slow for the digital age. To win, you have to be agile - or get out of the way. TFE Hotels and LIKE MAGIC tear up the script to show how the "Hotel Lab" model at MM:NT Berlin turns guest feedback into real-time operational pivots.

Asli Kutlucan dives into the high-pressure leadership required to drive innovation across a global chain, while Markus Feller breaks down the flexible tech stacks that turn "impossible" concepts into scalable reality. This session is a masterclass for the next generation of leaders ready to bridge the gap between ambitious ideas and executable technology. Come prepared to challenge the status quo and connect with the architects of the new guest journey and operations platform.

Successful hotels share common traits. This discussion uncovers winning leadership strategies that keep hotels thriving amid an ever-changing industry. 

• Discover the mindsets and habits of successful hotel leaders
• Debate how to foster innovation without losing focus
• Learn why social responsibility matters more than ever for leadership

Technology doesn't diminish hospitality. It elevates it. Jessica Gillingham, author of Tech-Enabled Hospitality, reveals how operators worldwide are leveraging technology to deliver more personalized and seamless guest experiences while empowering their staff. Based on interviews with 38 hospitality and technology leaders across 13 countries, she shares the five forces redefining service: from AI-powered personalization to reimagined business models. Attendees will leave understanding how to leverage technology strategically, not tactically, to create exceptional, profitable, human-centered hospitality.

Profit and purpose don’t have to be at odds. This session will explore how sustainability and ethics can drive financial success and brand loyalty.

• Debate the real costs and benefits of sustainability initiatives
• Find out how to get buy-in from stakeholders for ethical investments
• Learn practical ways to align profit goals with purpose