TECHNOLOGY

Automation is reshaping how accomodations run their day-to-day operations. Can chatbots really replace the warmth and knowledge of a concierge? This panel weighs the benefits and limits of technology in personalised service.

• Debate the pros and cons of automation vs. human service
• Learn when chatbots enhance guest experience and when they fall short
• Discover hybrid models that balance efficiency with empathy

AI is positionied as a money-saver, but how can it truly optimise costs and unlock revenue? This session explores practical applications and the human-AI balance needed for success.

• Find out how AI can optimise costs and unlock new revenue streams
• Learn about potential risks and ethical considerations with AI
• Debate how staff can work alongside AI to improve operations

From self-check-in to smart rooms, digital tools are everywhere! Yet, some worry they take away from hospitality’s soul. This panel debates where digital convenience adds value and where it doesn’t.

• Debate the impact of digital tools on hospitality’s ‘soul’ and ‘heart’
• Discover which tech conveniences guests actually value, and which they could do without
• Learn how to blend digital ease with personal warmth