VIP Conference Day 2
Welcome refreshments
Chair’s opening remarks
STRATEGY AND BUSINESS MODELS
09:00
African airlines leaders keynote panel: The future of African aviation
This year, emerging African countries will capture their largest share ever of the world’s total economic growth. Business traffic will continue to grow as a result. A growing tourism sector, urbanisation and the emergence of the African middle class will also help boost the sector. But is the aviation industry positioned to tap into this growth potential?
This panel will address the above question, and also consider how the industry needs to improve, if it is to fully capitalise on the sector’s potential opportunities, including:
• Market dynamics: over capacity and rationalisation prospects
• Technology: fuel consumption and operating costs
• Refining the customer proposition
• Getting more from the corporate market
• Low-cost, long haul prospects
• The rise of Gulf carriers and their impact on Africa
• When will Africa be the next aviation hotspot?
• African air transport growth prospects
This panel will address the above question, and also consider how the industry needs to improve, if it is to fully capitalise on the sector’s potential opportunities, including:
• Market dynamics: over capacity and rationalisation prospects
• Technology: fuel consumption and operating costs
• Refining the customer proposition
• Getting more from the corporate market
• Low-cost, long haul prospects
• The rise of Gulf carriers and their impact on Africa
• When will Africa be the next aviation hotspot?
• African air transport growth prospects
09:40
Africa commercial aviation challenges
• State of the airline industry
• Fleet composition and development
• How to meet the challenges of Africa’s aviation
• Opportunities for the industry
• Fleet composition and development
• How to meet the challenges of Africa’s aviation
• Opportunities for the industry
Morning refreshments, networking and exhibition viewing
ANCILIARY REVENUE AND LOYALTY
AIRPORT MOBILITY
Aviation
11:00How to boost in-flight retailing
• What can be learnt from catalogue retailers
• What cabin technology and Wi-Fi could mean
• Your prospects are captive and sitting bored for hours
• Someone will crack this
• What cabin technology and Wi-Fi could mean
• Your prospects are captive and sitting bored for hours
• Someone will crack this
Airports
11:00How to deploy new technologies into old airports
• Overcoming integration challenges
• Maintaining customer service
• Improving passenger uptake
• The roll of airport staff
• Tech as a cost reduction tool
• Maintaining customer service
• Improving passenger uptake
• The roll of airport staff
• Tech as a cost reduction tool
Aviation
11:30Overhauling your loyalty program
• Keys to building customer loyalty
• Building loyalty beyond the price
• Big Data & social media
Airports
11:30Airport Concessions in Africa : A case study
- Airport Concession in Dakar
- Location & competitive situation
- State of the art infrastructure & facilities
- Status Quo
- Project structure
Mr John Ryan, Director of Finance IT and Communications, Fraport
Roundtable Sessions
12:00
Creating the ultimate in-flight experience
12:00
Finding the right alliances and partnerships
12:00
How airport design can create exciting commercial opportunities
Mr Naveen Chawla, Vice President Aero Marketing, Mumbai International Airport
12:00
How the e-freight initiative will improve cargo operations
12:00
Improving airport marketing
12:00
The rise of self-service everywhere
12:00
The role of ACS within the aviation industry
12:00
“To hedge, or not to hedge?” That is the question
Lunch, networking and exhibition viewing
COMPETITION
Aviation
14:00Panel Discussion: Competition & opportunities in Africa for start-ups
• Business model refinement
• Prospects for start-ups
• Regulatory and infrastructure bottlenecks
• Protectionism
• Prospects for start-ups
• Regulatory and infrastructure bottlenecks
• Protectionism
Adriano Carvalho, Member of Board Directors, TAAG Angola Airlines
Mr Eric Hespeel, Director Regional Development, ECair
Airports
14:00Adapting to threats and keeping your cost structure competitive
• A collaborative approach
• Maintaining customer satisfaction
• Planning ahead
• Maintaining customer satisfaction
• Planning ahead
Mr Nkosilathi Anderson Sibanda, Managing Director, SOL Air
SECURITY AND DISASTER PLANNING
Airports
14:20How to secure your operations within a challenging environment
- Take the right decisions and don’t run away from your responsibility
- The important role of a transparent communication
- Review of the overall processes
- Adaptation of the passenger handling at the respective airports
- The importance of a close cooperation at all customer touch points
- Continuous and close monitoring is key
- Getting back to normal operations as soon as the risk assessment allows you to do so
Airports
14:40Airport crisis and disaster planning
• Anticipating airport hazards – identifying “black swans”
• Developing a full proof plan
• Disaster management training
• Case studies
• Developing a full proof plan
• Disaster management training
• Case studies
Mr Justice Masole, Director, Airport Operations, Sir Seretse Khana International Airport Botswana
Afternoon refreshments, networking and exhibition viewing
Chair’s closing remarks and close of conference
last published: 24/Jun/15 14:56 GMT
