Lynda Ugarte-Carral | Non Executive Director (Independent)
Service and Creative Skills Australia (SaCSA)

Lynda Ugarte is an accomplished HR and business leader with experience in driving innovative workforce solutions across the global hospitality sector. In her previous role as Head of HR; Japan, Australasia and Pacfic for IHG Hotels & Resorts, Lynda led the design and execution of strategies that attracted top talent and fostered high-performance, inclusive cultures. Her leadership in talent development and workforce planning has been pivotal in building future-ready teams and driving organizational growth. Now, as a Non-Executive Director and Chair of the Strategic Workforce Advisory Group at Service and Creative Skills Australia (SaCSA), Lynda continues to leverage her extensive industry experience. She advocates for the transformation of workforce strategies in the tourism and hospitality sectors, emphasizing sustainable and innovative solutions that meet the evolving needs of the modern workforce. Lynda’s commitment to advancing workforce solutions extends beyond her board role. She is actively involved in shaping the future of work through consulting projects and partnerships, where she champions ethical leadership, talent development, and industry best practices. A recognized industry advocate, Lynda’s expertise continues to influence and inspire leaders across the hospitality sector