Rail Experience Europe 2014 speakers

Customer experience consultant. Consultancy to help business leaders and their teams to find incremental value by operating in a way that better reflects the way their customers and clients see the world; the right customer and client experiences to result in better business.

Manager of 1/3 of 150 service attendants at The Norwegian Airport Express train, Flytoget AS. Took part in implementing the app iFlytoget for the frontline staff of 150 service-attendants and 110 drivers. Experienced the efficiency, simplicity and enthusiasm it has created for the company, and how the app has helped the communication flow...

As the global rail product management lead for Navitaire, Mary brings a unique perspective with over 20 years of experience in the travel space. She began her career working for a legacy airline followed by several innovative carriers. Mary was a key member of the small team at Morris Air who created the first ticketless reservation system which...

Professional experienced in Revenue Management and Business Analytics. Intensive Job rotation for two years over Marketing, Sales and Customer Care at Trenitalia, where followed the start-up of RM. Co-founder at Global Entrepreneurs 2014. Selected for the class nr. 1 of Global Entrepreneurship at MIT Sloan in 2014. Results driven and...

Diane began her career in rail and was part of the team that launched the iconic and award winning Great North Eastern Railway brand. In 1997, Diane left rail and joined The Scotsman Publications Group where she managed strategic relationships across a wide range of the market. Diane moved from Scotland to London to join the new Gatwick...

General Manager of Ferrocarrils de la Generalitat de Catalunya (FGC), the Catalonian railway company.  Member of the following boards and committees UITP, Internacional Association of Public Transport Vice-President – Chairman of the Metropolitan Railways Assembly of the UITP, International Association of Public Transport. Member of the...

Kim Castro started his carreer as a train conductor 15 years ago with a lot of passion for the job and has been a community manager at SNCB for the past year.

Marcin Celejewski is a CEO of PKP Intercity – Polish rail operator that specializes in domestic and international long-distance passenger transport. His main goal is to create an effective organization with a strong customer focus.   In order to achieve that he implements several rolling stock projects co-financed by the EU, runs client...

Industry Head for Travel at Google with particular responsibility for the Air, Car and Rail sectors.

Patrick Comboeuf, M.Econs, was Director E-Business at SBB, Swiss Federal Railways from 2006 to 2014. Together with his team of 50-odd experts he was the driving force behind a vast array of digital transformation initiatives, most of them successful like SBB Mobile, with 4,6 million users the most downloaded app in...

Dominique de Ternay, 47 years old, graduated from HEC with a Master in 1990. He started his career in the Danone Group during 15 years, first in export, then in the mineral water marketing in France, working on the brands Salvetat and Evian. After a short experience in on-line banking, he joined the Flo Group, a leading restaurant group in...

She is a trained engineer with 20 years working within the SNCF group.    Sports and golf enthusiast, Valerie Dehlinger is married and mother of two girls.

Thomas Drexler joined Amadeus in October 2011 and holds the position of Director of Rail and Ground Travel. He has overall responsibility for developing and expanding the Amadeus Rail and Ground Travel business.    Thomas has extensive knowledge of the travel industry and has been a well-respected and senior figure in the sector for many...

Mark has been with Accenture for over 25 years and has been instrumental in developing and leading much of Accenture’s strategy and work within Public Transport.  He has worked with both private transport operators as well as governments in a variety of areas such as consulting, business case development and IT systems integration and developed...

Since spring 2011 Rütger Fenkes has been leading the TAP TSI Regulation implementation project, a new experience of large-scale collaboration between railways and third party ticket vendors.  Rütger started his career in 1997 at Deloitte Consulting with a focus on advising newly liberalised industries in marketing, sales and distribution...

MARIA REGINA LOURENÇO FERREIRA Education Graduation in Economics (1973) at ISCEF/ISEG – the Finance and Economics High-School of Lisbon University. Expertise: Interoperable Contactless Ticketing and Fare Systems Economy and Planning of Transport Systems Strategy and Business Management Experience: 2014/2006 - Chairman of the...

Since March 2012 Dimitry Gorbatov has been director of profitability and loyalty programme department for Federal Passenger Company.  

Denis Grenier, is Vice-President Business Development for ACP Marketing and AccesRail, a subsidiary company.  When he joined the company in 1997, he was instrumental in the business organization, development and expansion of the company.  AccesRail is now the unique source and a shared cost distribution system solution for Railway companies and...

Miroslav Haltuf was born in 1958, graduated at the University of Žilina, Faculty of Operation and Economy of Railway Transport. He has dedicated himself to railway transport since 1981. He worked for Czechoslovak State Railways in various operational positions and later on, at Czech Railways, he mainly attended to international affairs...

Frank Hoffmann has been leading the Joint Venture between DB and SNCF Alleo GmbH since the inauguration of the German-French High Speed Service in 2007, for the first four years in the position as Chief Operating Officer and since 2011 as Chief Executive Officer.  Together with his French Colleague in the management board Frank is responsible...

In 2001, after a stint in the world of chartered accountancy, Matthew began his career in public transport at London Underground, initially working on their aborted London Underground Property Partnership.  Over the next 5 years he worked on PFI contracts, and then returned to property to establish Transport for London’s new Property Development ...

Mr Yury Kolosov has several years of experience in the field of information technologies for rail transport. In the company of Trans-IT Mr Kolosov successfully leads a team of developers, oversees the technical development of the company, directing the team to a successful course and actively taking part in the process of developing it...

Annika Kroon is an economist working for the last six years for the European Commission in the domain of impact assessments, first assisting the Commission Impact Assessment Board and then in the Directorate General for Mobility and Transport. She has worked on a wide range of EU transport policy proposals, including the 4th Railway...

"Our role is to give our passengers the best that technology can offer. Our priority: provide travellers with reliable, up-to-date, real-time information, whenever and wherever it is needed."

Gus McCloy joined Virgin Trains in February 2013 as Revenue Manager and has spent much of 2014 as the Acting Director of Revenue Management. Virgin Trains manages the franchise for the West Coast Mainline in the United Kingdom. This line connects London to Birmingham, Manchester, Liverpool and Glasgow and Virgin Trains carries 31 million...

Now in charge for Customer Experience, CRM and Loyalty in NTV Nuovo Trasporto Viaggiatori he has covered many roles in Multinational Companies.His expertise lies in Customer Experience, CRM, Marketing, Sales, Quality and Risk Management.

Kaj Mook was appointed customer services director in September 2012. He moved to the UK a year before to undertake a secondment at Merseyrail from Nederlandse Spoorwegen (Dutch Railways), as head of customer service transition.   He spent ten years at Nederlandse Spoorwegen, starting in 2001. Most recently, he was the director of NS Fiets...

Leos Novotny is a Chief Executive Officer at LEO Express, a Central European open-access passenger railway operator founded in 2009 by an investment group owned by the Novotny family. He is also a Managing Partner & Founder of AAKON Capital, a private equity investment company based in the Czech Republic.   Entrepreneurial experience ...

Head of Drivers, SJ AB Business and Service Division, Stockholm Manager for all 650 drivers at SJ, their managers, traffic safety coordinators, short term staff planning and education planning in 12 different locations across Sweden.  Implemented plan for cost cut administration with 30%.  Initialized recruiting and education program of 150 new...

Nicholas Owen is a presenter with BBC News, appearing on BBC1’s Six O’Clock News, Ten O’Clock News, BBC Breakfast, and the Corporation’s 24-hour News Channel.   He rejoined the Corporation in March 2007. For well over a decade before that he hosted all ITN's major bulletins, including Channel Four News and News at Ten.   From 1994 to ...

Brand : TGV Lyria Turnaround : 350M€ in 2013Budget : 6M€Team : 17 people in France and SwitzerlandAreas : Marketing strategy, business development, customer experience, mobile and digital experience, route management, pricing, communication & sales

Christina Pinto has been Vice President of Comboios de Portugal since February 2013.    

Anne Pruvot joined Accenture in 1995. She is the Partner leading the Transportation and Travel Services activities in France. Specialized in Travel Services and Passenger activities, Anne has led numerous assignments for the Transportation industry as well as for the Travel Services industry. She worked on Strategy and Organization...

For many years, Mr Konstantin Riumkin worked in the field of information technologies for machinery, retail and railway. For several years, the project team successfully work under the Mr Riumkin direction and creates innovative IT-solutions for the customers.Mr Riumkin had brought together an adherents from well-educated and high-qualified...

Carl has spent the last 10 years in the hospitality and leisure sectors, working for brand such as Travelodge and The Luminar Group before joining First Great Western in 2013. He is responsible for setting and leading the customer experience strategy aimed at improving 99 million annual customer journeys.

Eric Schaeffer is the managing director for Sales Operations for EALA for Accenture’s Products Operating Group. The Products Operating Group serves a set of consumer-relevant industries: Retail; Consumer Goods, Life Sciences; Automotive, Industrial Equipment, Infrastructure & Transportation Services; and Air, Freight & Logistics and...

Ross leads our Business Development team having joined Webloyalty from Expedia in 2011 where he was Head of Business Development for Southern Europe. At Webloyalty, Ross is focused on building our portfolio of clients in the UK and Ireland.  Ross has over 18 years’ of business development experience across the UK, Europe and Latin...

Geert Van der Linden is a policy officer for the European commission and will be discussing ticketing and intelligent systems for the future. His objective is to promote multimodal ticketing to give European travellers access to seamless door-to-door travel across Europe.

After various commercial and marketing experiences he was appointed retail and commercial manager for Belgian railways (now SNCB) in 2006.  He succeeded in developing a clear product mix for the Belgian train stations with multiple successful brands and different partners. The revenues of SNCB in this domain have more than doubled between 2006...

Living in Belgium, I am almost 39 years old, married with two children. I’m a Baseball fan, playing as catcher but when I’m too tired, il like play chess to remember my participation at the Belgian Young contest. Otherwise, I also like ride my bike to avoid the traffic jams.   Experience Today I have more than 10 years of experience in ...

Riz Wahid has been working for Southern Railway for 10years, heading up their Retail division.  Being responsible for the retail strategy, Riz is responsible for all retailing channels including station, on-train and online.  As part of Southerns retailing strategy, Riz lead and delivered the largest rail ITSO scheme in the UK, with over 140...

Scheherazade Zekri-Chevallet graduated from Baruch College, City University of New York with an MBA in Marketing Management in 1996. This followed her earlier studies in Paris, France, where she had obtained the equivalent of a Master's Degree in Industrial Economics in 1993 and a Post Graduate Degree (cum laude) in Industrial Organization...

Thorsten joined Amadeus in October 2010, he is in charge of the product management unit responsible for rail distribution and operations technology. He has over 10 years' experience in the travel industry and has worked for Lufthansa, Ypsilon and Sabre.   He joined Amadeus from Sabre where he worked for 8 years in project and product...