Kristin Arnkaern | Service Manager
Flytoget - The Airport Express Train
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Manager of 1/3 of 150 service attendants at The Norwegian Airport Express train, Flytoget AS. Took part in implementing the app iFlytoget for the frontline staff of 150 service-attendants and 110 drivers. Experienced the efficiency, simplicity and enthusiasm it has created for the company, and how the app has helped the communication flow between the managers and frontline staff. Flytoget has a gross revenue of 107 mill. Euro in 2012 and a customer satisfaction of 96 %. |
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Appearances coming up:
Wednesday 12 November 2014 | |||
| @ 16.40 |
Case Study: How Flytoget created high customer high and employee satisfaction | ||
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