Conference programme
Rail Revenue Day 1 Stream A | Rail Revenue Day 1 Stream B | Rail Experience World Day 1 | |
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8am | Birds of a feather breakfast tablesMeet like-minded colleagues over morning coffee. Table topics include:
Birds of a feather breakfast tables |
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9am | Chairman’s opening remarks |
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COMPETITION/CO-OPETITION |
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9.10am | How the cooperation between Deutsche Bahn and SNCF has boosted market share and customer satisfactionHow the cooperation between Deutsche Bahn and SNCF has boosted market share and customer satisfaction |
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9.30am | Boosting competition to create a more efficient and customer-responsive industryBoosting competition to create a more efficient and customer-responsive industry |
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9.50am | How Trenitalia is creating new brands and offering a higher level service to compete with new entrantsHow Trenitalia is creating new brands and offering a higher level service to compete with new entrants |
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10.10am | Accenture: Rail is a digital businessAccenture: Rail is a digital business |
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10.30am | Morning refreshments and networking |
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Round Tables |
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11.30am | Round Tables: 2 rotations of half an hour each, choose the tables of interest to you.1. Card-based, smart ticket, NFC – which ticket is better for you? Table 1: What is the best method to allow interoperability? 2. What to expect from the digital traveller in the next 5 years Table 6: What are the service expectations of new-generation travellers? Table Leaders Include: Round Tables: 2 rotations of half an hour each, choose the tables of interest to you. |
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12.30pm | Networking Lunch |
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Ticketing & Distribution |
Customer Engagement & Loyalty |
Door to Door Passenger Experience |
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2.15pm | TFL’s future ticketing project – Challenges & opportunities with open loop ticketingTFL’s future ticketing project – Challenges & opportunities with open loop ticketing |
How rail can offer ancillary services on long distance travel to be more attractive than air travel?How rail can offer ancillary services on long distance travel to be more attractive than air travel? |
Thalys Case Study: Not 1 size fits all, using customer data effectively to create the right cross border door to door experienceThalys Case Study: Not 1 size fits all, using customer data effectively to create the right cross border door to door experience |
2.35pm | ITSO – Getting on board with smart ticketingITSO – Getting on board with smart ticketing |
Skidata: Creating a modern park & ride for railSkidata: Creating a modern park & ride for rail |
How Westbahn is maintaining a high level of customer satisfaction after two years in operationHow Westbahn is maintaining a high level of customer satisfaction after two years in operation |
2.55pm | 3 ways to help the 21st century traveller choose rail travel3 ways to help the 21st century traveller choose rail travel |
Using effective marketing and CRM to inspire people to use your serviceUsing effective marketing and CRM to inspire people to use your service |
Etihad Rail’s future plans to meet passenger expectationsEtihad Rail’s future plans to meet passenger expectations |
3.15pm | CyberSource and the Trainline Presentation: Title to be confirmedCyberSource and the Trainline Presentation: Title to be confirmed
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Designing, implementing and operating a successful customer loyalty programDesigning, implementing and operating a successful customer loyalty program |
How to create a staff culture and atmosphere which enables a great customer experienceHow to create a staff culture and atmosphere which enables a great customer experience |
3.35pm | Targeted customer dialogue and higher marketing efficiency through customer segmentation.Targeted customer dialogue and higher marketing efficiency through customer segmentation. |
How to develop new channels for the connected traveller to improve passenger informationHow to develop new channels for the connected traveller to improve passenger information |
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3.55pm | Afternoon Refreshments |
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Keynote Panel Session |
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4.45pm | Panel Discussion: What standards and technology do we need to develop a global rail distribution system?
Panel Discussion: What standards and technology do we need to develop a global rail distribution system? |
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5.20pm | Panel Discussion: What are the main hurdles in creating an amazing door to door passenger experience?Panel Discussion: What are the main hurdles in creating an amazing door to door passenger experience? |
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6pm | Close of Day One |
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7pm | Evening Entertainment |
Rail Revenue Day 2 Stream A | Rail Revenue Day 2 Stream B | Rail Experience World Day 2 | |
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LOW COST HIGH SPEED RAIL |
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9am | OuiGo: First look at how SNCF developed a low cost airline model for High Speed RailOuiGo: First look at how SNCF developed a low cost airline model for High Speed Rail |
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9.30am | Amtrak: Implementing a fare family structure to improve the customer experienceAmtrak: Implementing a fare family structure to improve the customer experience |
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9.50am | Panel Discussion: How can we create more personalised loyalty systems to better engage with our customers?
Panel Discussion: How can we create more personalised loyalty systems to better engage with our customers? |
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10.30am | Morning Refreshments |
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Revenue Management |
Data/Self-service & Mobility/Loyalty |
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11.30am | Using dynamic pricing to capture the marketUsing dynamic pricing to capture the market |
How to use analytics effectively in the rail industryHow to use analytics effectively in the rail industry |
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12pm | Bringing the Vision of Price Optimisation, Maintenance and Distribution TogetherBringing the Vision of Price Optimisation, Maintenance and Distribution Together |
A holistic view of the use of mobile devices both for drivers and onboard servicesA holistic view of the use of mobile devices both for drivers and onboard services |
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12.20pm | From IT to operations: Full service revenue management
From IT to operations: Full service revenue management |
How Renfe are using their new app to enhance the customer experience and boost loyaltyHow Renfe are using their new app to enhance the customer experience and boost loyalty |
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12.40pm | Panel Discussion: What are the challenges of integrating a revenue management optimisation system?Panel Discussion: What are the challenges of integrating a revenue management optimisation system? |
Katega Presentaiton: Title to be confirmed |
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1.20pm | NETWORKING LUNCH |
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Payments |
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2.10pm | The future of paymentsThe future of payments |
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2.30pm | Event Summary Round tablesWhat have you learned from this event and how can you apply that knowledge to your business? This is the point where we wrap up everything that’s been discussed over the past two days, and put forward suggestions for tangible business improvement. Choose the topic of the most interest to you, and make sure you spread your team across different tables: 1. Ticketing Event Summary Round tables |
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3.30pm | Passenger Experience Tour: Schipol AirportSchiphol Airport is world renowned for its passenger experience. This tour gives you access to places at the airport that visitors would not normally see. Hear first hand from KLM’s VP of Passenger Services on how they have managed to create a more seamless passenger-friendly travel experience. Please pre-register for the tour when we send you the invitation via email as we only have limited space available. Passenger Experience Tour: Schipol Airport |
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5pm | END OF CONFERENCE |