THE AGENDA

VIP Conference Day 1: 5 November

08:45

Organiser’s opening remarks

08:50

Chairperson’s opening remarks

BANKING (R)EVOLUTION

Dennis Onome Ezaga
09:00

Making change happen: Future fintech’s, innovative digital payments and more from big data

  • New sources of data and integrating the results into services
  • How retail banking is embracing unstructured data
  • Using AI for actionable data: challenges and opportunities
  • Leveraging customer insights for innovation
  • Gaining a holistic view of the customer journey using public data
Kaushalya Somasundaram
09:20

Become the banking innovation leader: Using your A B C’s - AI, Blockchain and Cybersecurity

  • Spending and investing more into your AI strategy
  • Where do all things crypto fit in?
  • Fostering innovation with blockchain
  • Using blockchain to build digital trust and combat fraud
  • Using big tech to your advantage
  • Cloud ecosystem: using your data to innovate
David Gyori
09:40

Seven Types of Mobile Wallets: Understanding the Future of Debit and Credit Cards

  • Mobile Wallets represent the most disruptive of the 30 key emerging Financial Technologies
  • Metcalf's Law and Moore's Law: exponential versus linear adoption curves in financial services
  • From African Type Mobile Money to Scandinavian Wallets; From Asian Chat Based Payments to US Proximity Payments and beyond
  • The future of Mobile Wallets: smart watch, AR payments, VR Payments, smart lenses
  • FS Ecosystem 2.0: Neobanks, MNO Wallets, Tech Giant Wallets, Independent Wallets
10:00

CONFIRMED PLATINUM SPONSOR

SESSION RESERVED FOR HPS
10:20

Speed Networking

10:40

Exhibition viewing, networking & refreshments

Payments

Fintech

Banking

MOBILE PAYMENTS

FINTEGRATION

ALTERNATIVE TECH

Payments
11:20

Mobile payments: Digital transformation, innovation and infrastructure

  • Driving digital transformation with AI and data
  • Keeping in mind physical and digital security challenges
  • Identifying opportunities for innovative infrastructure tech
Banking
11:20

The impact of FinTech in Microfinance

  • Reducing risk, while still improving efficiency
  • Modern trends in AI and how it impact digital lending
  • Creating a world class, digital lending service
  • Real time credit scores
Payments
11:40

What do next-gen mobile payments look like?

  • Where will biometrics take us
  • Partnerships between start-ups and incumbents
  • Combining user convenience with security
Banking
11:40

InsurTech: Opening opportunities and reshaping an industry

  • Developing customer-centric products, new value-added services and new business opportunities
  • Using innovative tech to make payments seamless
  • Using data analytics to manage risk
  • Engagement innovation
Fintech
12:00

Enticing Fintechs into your banking ecosystem

  • Speed innovation through accelerator programs
  • Putting fintech at the heart of your “reaching the unbanked” strategy
  • Understanding the customer’s needs and meeting them
Banking
12:00

The future of WealthTech

  • Reshaping the look and feel of wealth management
  • Blending customer data and personalisation with engaging digital solutions
  • Building a leading wealth firm in a digital age

ROUNDTABLES

Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate.
Samuel Ntow Affum
12:20

Agency Banking, opportunities and threats

12:20

Monetizing mobile and staying competitive in P2P

Abiodun Bolarinwa
12:20

Rise of merchant-funded loyalty programs

12:20

Social payments – the risks and opportunities

Selassie Tay
12:20

Tech innovations that are driving change in digital banking

13:00

Lunch, networking & exhibition viewing

MICRO-LENDING & CREDIT

OPEN BANKING

DIGITAL ID

Payments
14:20

PANEL An enabling environment for micro-lending

  • Which models will still be successful in 2020
  • Digitisation in lending
  • Leading micro-lending and lending innovations
  • Using data to create meaningful value propositions
  • Putting the customer first, while thinking about costs
Fintech
14:20

PANEL Opening up the bank using transformative tech to your advantage

  • Embracing digital transformation and new technologies
  • Big data and the impact on the customer journey
  • Strategic collaboration to create a mutually beneficial ecosystem
  • Simplify and optimise business prosses through standardisation and optimisation
  • Creating early API dominance and going beyond the minimum regulatory requirements
Banking
14:20

PANEL The digital ID (r)evolution

  • The current digital ID landscape in West Africa
  • Where is digital ID taking us?
  • How is digital ID changing our online world?
  • Keeping it simple, user friend with a streamlined on-boarding process
  • Databases vs. Blockchain
Payments
15:00

Gen Z: the next digital credit wave

  • The various industry players and nature of information they collect
  • The role of regulation
  • Difficulties in collecting traditional information
Fintech
15:00

How to ring fence the risks in API models

  • Identify and prioritise API opportunities
  • Leveraging tech to reinvent the banking business model
  • Putting your information in an easy to use and easy to understand manner
  • Becoming more customer-centric
Banking
15:00

Digital ID: The end to end digital customer journey

  • Understanding the context, challenges and value
  • Unleashing fundamentally different customer-centric experiences
  • Using insights and advanced analytics to focus on transformation
  • Partnerships with accelerators and leading institutions

SECURITY, CYBER & AUTHENTICATION

FINCLUSION

UX & CUSTOMISATION

Payments
15:20

Security in banking: securing trust, and trusting your security

  • Using biometrics, AI and machine learning authentication as your secret weapons
  • Keeping up to date with global security threats and innovations
  • Protecting your customers personal data
Fintech
15:20

PANEL Financial Literacy: Empowering the unbanked population

  • Promoting inclusion for overall inclusive growth
  • Creating awareness that allows the unbanked to understand the tech
  • Successfully balancing financial inclusion and financial literacy
  • Overcoming the mindset of “bank accounts are not for me”
Banking
15:20

The evolving customers UX: It’s all about the customer

  • Structuring new innovative tech around the needs of your customers
  • Keeping in mind your core reason for developing this service
  • Using your customer journey to drive in-store loyalty
Payments
15:40

Three in one: Security, convenience and cool factor

  • Driving innovation whilst addressing security challenges
  • Using biometrics to combat the password
  • Fraud protection
  • Personalisation for your customers
Banking
15:40

Personalisation: the driving force to successful Mobile Financial Services

  • Assembling a real-time view of customer engagement
  • Going back to the basics: harnessing the correct data
  • Personalising the customers experience and content
  • Still remaining innovative
Payments
16:00

Responding to or shaping payment innovation: which one is authentication doing?

  • What are the benefits for banks
  • Collaboration is key
  • Answering the driving demand for innovation
  • Solving real-life problems with a touch
Fintech
16:00

The transformative role that technology plays in financial inclusion

  • Enable interoperability between digital financial service providers
  • AI’s role in the financial inclusion lag
  • Connecting payments, data and ecosystems
Banking
16:00

CX, UX & ROI: Why customer centricity is commercial

  • Leveraging the next-gen tech
  • Different measuring techniques and methods
  • What works?
  • Understanding and integrating results
16:20

Refreshments, networking & exhibition viewing

PAYMENT INNOVATION

Panel discussion
17:00

C-Suite Panel: Booming Africa: Embracing and integrating technology and innovation into the market

  • Much needed change to the ecosystem - Enabling new payment developments
  • Making payment systems a core focus
  • Cash and its position going forward
  • Opportunities for incumbents and new entrants
  • Dealing with disruption and tech for payments and financial inclusion
  • Security in an age of cyber-attacks
  • Building trust, winning the customer with unrivalled services
17:40

Chairpersons closing remarks

17:45

Party, party, party!

last published: 11/Jul/19 06:55 GMT

VIP Conference Day 2: 6 November

08:50

Chairperson’s opening remarks

DIGITAL PAYMENT INNOVATION

Panel discussion
09:00

Central bank panel: Nurturing digital payment innovation: Regulations and policies

  • Starting with a digital-only mindset
  • Creating the building blocks for tomorrows payment systems
  • Core issues to be considered – getting everyone on-board
  • Identify learnings from other regulators that have changed successfully
  • Challenges, policy and solutions
Miatta Oberly Kuteh, Director Payment Systems Department, Central Bank Of Liberia
Umran Rafi
09:40

Banking as a service: what does the future bank of 2023 look like

  • Partnerships and collaborating with innovative players
  • Deploying data innovations quickly and seamlessly – data as the driver
  • Moving beyond the branch
  • Upgrading internal infrastructures to allow for more flexibility
  • Redesigning the customer experience – connecting through personalisation
10:00

RESERVED FOR PLATINUM SPONSOR

10:20

Speed Networking

10:40

Exhibition viewing, networking & refreshments

Payments

Fintech

Banking

REMITTANCES & X-BORDER

BLOCKCHAIN & CRYTOCURRENCIES

CONNECTED PAYMENTS

Payments
11:20

PANEL Driving innovation: Meeting the demand for affordable x-border payments

  • The rapid pace of digitalisation and market pressure for fast and transparent transactions
  • What is beyond bank-Fintech collaboration?
  • The future of x-border ‘real-time’ payments
  • Keeping costs down: for the bank and the customer
Fintech
11:20

PANEL Is blockchain living up to the hype?

  • Making transactional processes faster and cheaper
  • Cost implications when integrating new and existing tech
  • Applications in the real world: successfully converting this invention into innovation
  • Storing data in a secure manner, while eliminating fraud
Banking
11:20

PANEL When will alternative payment channels gain acceptance?

  • A global overview
  • The impact on traditional payments
  • Current ecosystem and what is coming?
  • Application of new technologies
  • How emerging marketing are driving the payments transformation
Emmanuel Aihevba, Head, Customer Digital Channels, StanbicIBTC Bank
Payments
12:00

The future of remittances

  • What does it look like?
  • Innovations to impower customers
  • Adopting a cashless mindset and usage pattern
  • Evolving business models to incorporate new products
Fintech
12:00

Taking cryptocurrencies mainstream

  • Applying cryptocurrencies to traditional and commercial platforms
  • Reshaping the way, we do business - enhancing smart contracts
  • A welcomed secure disruption to x-border payments
  • Are cryptocurrencies the future of money
Banking
12:00

Introducing: IoP Internet of Payments

  • Is this the future of payments?
  • The impact on market development
  • How to gear up and get ready
  • Encouraging opportunities for banks to play a bigger role in the lives of the customer
12:19

ROUNDTABLES

Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate.
12:20

Driving innovation in lending

Gabriel Addai Duah
12:20

Extending the reach of traditional banking with digital lending

Selassie Tay
12:20

Role of alternative channels in going cashless

12:20

Tech innovations that are driving change in transactional banking

Nancy Otoo
12:20

Threat or opportunity: digital only banks

13:00

Lunch, networking & exhibition viewing

P2P INNOVATION

GOING CASHLESS

CUSTOMER JOURNEY & EXPERIENCE

Payments
14:20

Instant innovation: What’s next for West Africa?

  • Apps used as tools to drive the increase in cashless communities
  • Is this space Fintech or Bank owned?
  • What sets some innovations aside?
  • Keeping in mind your customer: data security measures
Fintech
14:20

PANEL Ensuring cash is no longer king

  • The ever-evolving role of the bank
  • Creating long lasting and accurate benefits for the market
  • Making the shift to digital payments only
  • How can tech beat cash?
Banking
14:20

Beat your competition: provide customers with next-gen customer experience

  • Adapting to the digital age, and being where your customers want you to be
  • Prioritising product management
  • Creating a friendly UX app experience for your customers
  • Being and remaining innovative
Payments
14:40

Making P2P payments an integral part of the financial landscape

  • Giving consumers more options than ever before for sending money to their peers
  • Creating a simple, speedy money transfer platform
  • Transferring money in real-time
  • How will low-cost, digital P2P payments affect banks and telco’s?
  • Social media: making use of the viral engine for P2P payments
Banking
14:40

The how behind the what: data and analytics to customer retention

  • The value of data and analytics in retention
  • Fine tuning your messages to promote the right products
  • What does big data mean for loyalty and retention?
Payments
15:00

The next-gen P2P platform: money going social

  • Breaking down financial borders
  • Making safety your priority
  • Who and how much – using data to guide your decision
Fintech
15:00

West Africa’s state of the cashless economy

  • Case study over view: AlexPay
  • Creating an interoperability strategy
  • Having the right partners
  • ‘Africa-only’ solutions
  • Where are we now?
Banking
15:00

Personalize and simplify your customer journey: increase customer lifetime value (CLV)

  • Making journey analytics your secret weapon
  • Using real-time data analytics to increase CLV
  • Correctly interpreting customer journey analytics to attain a real business impact

B2B PAYMENTS INNOVATION

DIGITAL BANKING

BANKING INNOVATION

Payments
15:20

Top tips on simplifying B2B mobile payments

  • Integrating seamlessly with current payment processes
  • Allowing for real-time payments across multiple payments methods
  • Using mobile B2B for global payments
Fintech
15:20

PANEL Roaring to life: the next-gen digital bank 3.0

  • Using the right tools in the evolving banking eco-system
  • End-to-end digitisation: starting from the onboarding process
  • Emergence of digital solutions with lower-cost models
  • Ongoing transformation to address changing customer, regulatory and technology needs
Banking
15:20

PANEL Banking Innovation strategies: Implementing and integrating a winning digital transition

  • The evolving banking innovation journey
  • Going digital: the transition roadmap
  • Tech innovations that are driving change
  • Creating space for fintech innovation
  • Being client-centric, tech-savvy, and inclusive
  • Regulatory considerations
Payments
15:40

Advancing B2B x-border payments

  • Fast tracking with API’s
  • Having the right partnerships
  • Advancing from competition to collaboration
  • How is FinTech impacting B2B?
Payments
16:00

Old vs new: tracking the digitalization of B2B

  • Transforming business models
  • Expanding outside traditional markets to enable operational innovation
  • Setting up the right infrastructure to leverage digitization
  • Streamlining workflow and productivity for improved B2B transaction
  • Leveraging digitisation to boost customer on boarding
Fintech
16:00

The future of digital banking and how it is driving competition

  • Digital payments as a door opener for innovation
  • Digital onboarding process made easy
  • Using tech to future-proof your bank
  • Increase the speed and seamlessness of digital CX
  • Increase the awareness and capacity to analyse and react to existing data
Banking
16:00

Introducing BoT: Banking of Things into your innovation strategy

  • Building a banking and IoT strategy
  • Banking of the future: Embracing technologies
  • Using data collected to upsell and cross-sell innovative products
  • Improve customer loyalty, while bringing in more business
16:20

End of conference: Refreshments, networking & exhibition viewing

last published: 11/Jul/19 06:55 GMT

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Molly.Newman@terrapinn.com 
+27 (0)11 516 4060

 

 

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Garth.Goodman@terrapinn.com 
+27 (0)11 516 4005

 

 

 

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Molly.Newman@terrapinn.com 
+27 (0)11 516 4060